e78c6987-baff-4bc7-87c1-0a3fc2443c06
SUCCESS
Time
05/08/2026 06:52:29
Duration
4m 13s
Campaign
-
Conversation ID
conv_7701kz7k2xysf9yap4qvd7fcr41h
Recording
AI Extraction
odo
195000
loan
CÒN VAY NGÂN HÀNG
year
2018
status
SUCCESS
summary
Cuộc gọi giữa agent Mỹ Linh và chị Bui Phuong về việc bán xe Hyundai Grand i10 2018. Xe đã qua ủy quyền, chưa sang tên chính chủ, còn vay ngân hàng. Xe chạy 195.000 km, chưa va chạm hay ngập nước, chị bán vì nhà dư xe và muốn bán trong một tuần với giá 140 triệu. Agent đã xác nhận Zalo, đọc lại giá, nói phí dịch vụ 1% và hướng dẫn gửi ảnh sau khi kết bạn. Cuộc gọi đạt các tiêu chí thành công.
is_owner
MUA LẠI CHƯA SANG TÊN
location
Bình Phước
intention
FAST
is_silent
-
info_score
9
is_closing
True
car_history
Xe chưa từng va chạm nặng hay ngập nước, là xe cá nhân.
sale_reason
Nhà dư xe nên bán bớt
zalo_status
TRUE
asking_price
140000000
fee_confirmed
TRUE
Execution Steps
✓
FIND_LEAD
13ms
05/08 06:52
▸ Input
{
"phone": "0979797919"
}
▸ Output
{
"car_brand": "Huyndai",
"car_model": "gert 208 s\u1ed1 \u0111i",
"lead_id": "e78c6987-baff-4bc7-87c1-0a3fc2443c06",
"name": "Bui Phuong",
"sales": "U09DC7Y9UH1",
"sku": "FB-FCPNAVRD"
}
✓
PREPARE_CALL
4.2s
05/08 06:52
▸ Input
{
"car_brand": "Huyndai",
"car_model": "gert 208 s\u1ed1 \u0111i",
"name": "Bui Phuong",
"sku": "FB-FCPNAVRD"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1785887428.145229",
"variables": {
"anh_chi": "ch\u1ecb",
"car_make": "Huyndai gert 208 s\u1ed1 \u0111i",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Bui Phuong"
}
}
✓
OUTBOUND_CALL
23.1s
05/08 06:52
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0979797919",
"variables": {
"anh_chi": "ch\u1ecb",
"car_make": "Huyndai gert 208 s\u1ed1 \u0111i",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Bui Phuong"
}
}
▸ Output
{
"conversation_id": "conv_7701kz7k2xysf9yap4qvd7fcr41h",
"raw": {
"conversation_id": "conv_7701kz7k2xysf9yap4qvd7fcr41h",
"message": "Outbound call initiated",
"sip_call_id": "SCL_gAmt9qZgDBJ2",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
8m 0s
05/08 07:00
▸ Input
{
"conversation_id": "conv_7701kz7k2xysf9yap4qvd7fcr41h"
}
▸ Output
{
"duration_secs": 253,
"status": "done"
}
✓
TRANSCRIPT
05/08 07:00
▸ Input
{
"raw_turns": 61
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i ch\u1ecb Bui Phuong \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Huyndai gert 208 s\u1ed1 \u0111i \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. R\u1ed3i. R\u1ed3i. R\u1ed3i.\nAgent: D\u1ea1 em nghe r\u1ea5t ...\nClient: C\u0169ng c\u00e1i n\u00e0y, \u1edd, qua m\u1ed9t l\u1ea7n \u1ee7y-- qua m\u1ed9t l\u1ea7n \u1ee7y quy\u1ec1n r\u1ed3i.\nAgent: D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 ch\u01b0a hay c\u00f2n \u0111\u1ee9ng \u1ee7y quy\u1ec1n \u1ea1?\nClient: \u0110\u1ee9ng \u1ee7y quy\u1ec1n.\nAgent: D\u1ea1 hi\u1ec7n t\u1ea1i gi\u1ea5y \u0111\u0103ng k\u00fd xe \u0111ang \u0111\u1ee9ng t\u00ean m\u00ecnh hay t\u00ean ng\u01b0\u1eddi kh\u00e1c \u1ea1?\nClient: \u0110\u1ee9ng t\u00ean l\u00e0 c\u1ee7a \u00f4ng ch\u00fa.\nAgent: D\u1ea1 em hi\u1ec3u r\u1ed3i \u1ea1. V\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng.\nAgent: D\u1ea1 em ghi nh\u1eadn ...\nClient: C\u00f3 c\u00f2n vay.\nAgent: D\u1ea1...\nClient: D\u1ea1 v\u00e2ng.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh kh\u00f4ng c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi t\u00e1m ph\u1ea3i kh\u00f4ng ch\u1ecb?\nClient: Hai kh\u00f4ng l\u1ebb t\u00e1m.\nAgent: D\u1ea1 hai kh\u00f4ng l\u1ebb t\u00e1m \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: B\u00ecnh Th\u01b0\u1edbc.\nAgent: D\u1ea1 B\u00ecnh Ph\u01b0\u1edbc \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: \u1edc, 190 m\u1ea5y, 195 ng\u00e0n k... \u01a0, c\u00e1i g\u00ec ta? L\u00e0 19 v\u1ea1n \u00e1.\nAgent: D\u1ea1 m\u1ed9t tr\u0103m ch\u00edn m\u01b0\u01a1i l\u0103m ngh\u00ecn kilomet \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: ...n\u1eb7ng...\nClient: Kh\u00f4ng.\nAgent: hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng, kh\u00f4ng, kh\u00f4ng, kh\u00f4ng. Xe m\u00ecnh \u1edf \u0111\u00e2y c\u00f3 ng\u1eadp n\u01b0\u1edbc \u0111\u00e2u.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 ch\u1ecb b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: \u1edc, trong nh\u00e0 d\u01b0 xe n\u00ean b\u00e1n, b\u00e1n b\u1edbt.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 m\u00ecnh b\u00e1n xe v\u00ec nh\u00e0 d\u01b0 xe n\u00ean b\u00e1n b\u1edbt \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i ch\u1ecb c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: M\u01b0\u1eddi.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 ch\u1ecb...\nClient: Th\u00ec, \u1edd, b\u00e1n trong v\u00f2ng t\u1ea7m tu\u1ea7n, tu\u1ea7n, m\u1ed9t tu\u1ea7n.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 m\u00ecnh mu\u1ed1n b\u00e1n trong kho\u1ea3ng m\u1ed9t tu\u1ea7n \u1ea1. D\u1ea1 ch\u1ecb mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: M\u1ed9t tr\u0103m b\u1ed1n m\u01b0\u01a1i tri\u1ec7u.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 m\u1ed9t tr\u0103m b\u1ed1n m\u01b0\u01a1i tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: D\u1ea1.\nAgent: D\u1ea1 em...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n m\u1ed9t tr\u0103m b\u1ed1n m\u01b0\u01a1i tri\u1ec7u c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Ch\u1ecb c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu...\nClient: R\u1ed3i.\nAgent: -Ca kh\u00f4ng \u1ea1?\nClient: D\u1ea1 kh\u00f4ng.\nAgent: ...\nClient: Ca kh\u00f4ng \u1ea1.\nAgent: D\u1ea1 ch\u1ecb cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a ch\u1ecb kh\u00f4ng \u1ea1? S\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi l\u1ea1 kh\u00f4ng \u1ea1?\nClient: \u1edc, ch\u1eb7n t\u00ecm ki\u1ebfm h\u1ea3? H\u00ecnh nh\u01b0 ng\u01b0\u1eddi l\u1ea1 th\u00ec nh\u1eafn tin kh\u00f4ng \u0111\u01b0\u1ee3c \u1ea1. K\u1ebft b\u1ea1n \u0111\u01b0\u1ee3c nh\u01b0ng m\u00e0 nh\u1eafn tin kh\u00f4ng \u0111\u01b0\u1ee3c \u0111\u00e2u.\nAgent: D\u1ea1 ch\u1ecb m\u1edf t\u1ea1m quy\u1ec1n nh\u1eadn l\u1eddi m\u1eddi k\u1ebft b\u1ea1n trong m\u1ed9t \u0111\u1ebfn hai ng\u00e0y \u0111\u01b0\u1ee3c kh\u00f4ng \u1ea1? Ho\u1eb7c ch\u1ecb cho em s\u1ed1 Zalo kh\u00e1c c\u0169ng \u0111\u01b0\u1ee3c \u1ea1.\nClient: Kh\u00f4ng, c\u1ee9 l\u1ea5y s\u1ed1 \u0111\u00f3 \u0111i \u0111\u1ec3 m\u00ecnh m\u1edf t\u1ea1m cho, m\u00ecnh m\u1edf cho.\nAgent: D\u1ea1 em ghi nh\u1eadn th\u00f4ng...\nClient: \u00c0, \u0111\u01b0\u1ee3c. C\u00f3 ng\u01b0\u1eddi k\u1ebft b\u1ea1n c\u00e1i l\u00e0 m\u00ecnh ch\u1ea5p nh\u1eadn li\u1ec1n.\nAgent: D\u1ea1 em ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: R\u1ed3i. \u1eeam.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n ch\u1ecb \u1ea1. Ch\u00fac ch\u1ecb m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh \u1ea1...\nClient: R\u1ed3i.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n ch\u1ecb \u1ea1. Ch\u00fac ch\u1ecb m\u1ed9t ng\u00e0y...\nClient: D\u1ea1, ok, em c\u1ea3m \u01a1n.\nAgent: t\u1ed1t l\u00e0nh \u1ea1.",
"length": 3512,
"turns": 57
}
✓
AI_EXTRACTION
21.5s
05/08 07:01
▸ Input
{
"model": "DeepSeek-V4-Flash",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i ch\u1ecb Bui Phuong \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Huyndai gert 208 s\u1ed1 \u0111i \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. R\u1ed3i. R\u1ed3i. R\u1ed3i.\nAgent: D\u1ea1 em nghe r\u1ea5t ...\nClient: C\u0169ng c\u00e1i n\u00e0y, \u1edd, qua m\u1ed9t l\u1ea7n \u1ee7y-- qua m\u1ed9t l\u1ea7n \u1ee7y quy\u1ec1n r\u1ed3i.\nAgent: D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 ch\u01b0a hay c\u00f2n \u0111\u1ee9ng \u1ee7y quy\u1ec1n \u1ea1?\nClient: \u0110\u1ee9ng \u1ee7y quy\u1ec1n.\nAgent: D\u1ea1 hi\u1ec7n t\u1ea1i gi\u1ea5y \u0111\u0103ng k\u00fd xe \u0111ang \u0111\u1ee9ng t\u00ean m\u00ecnh hay t\u00ean ng\u01b0\u1eddi kh\u00e1c \u1ea1?\nClient: \u0110\u1ee9ng t\u00ean l\u00e0 c\u1ee7a \u00f4ng ch\u00fa.\nAgent: D\u1ea1 em hi\u1ec3u r\u1ed3i \u1ea1. V\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng.\nAgent: D\u1ea1 em ghi nh\u1eadn ...\nClient: C\u00f3 c\u00f2n vay.\nAgent: D\u1ea1...\nClient: D\u1ea1 v\u00e2ng.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh kh\u00f4ng c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi t\u00e1m ph\u1ea3i kh\u00f4ng ch\u1ecb?\nClient: Hai kh\u00f4ng l\u1ebb t\u00e1m.\nAgent: D\u1ea1 hai kh\u00f4ng l\u1ebb t\u00e1m \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: B\u00ecnh Th\u01b0\u1edbc.\nAgent: D\u1ea1 B\u00ecnh Ph\u01b0\u1edbc \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: \u1edc, 190 m\u1ea5y, 195 ng\u00e0n k... \u01a0, c\u00e1i g\u00ec ta? L\u00e0 19 v\u1ea1n \u00e1.\nAgent: D\u1ea1 m\u1ed9t tr\u0103m ch\u00edn m\u01b0\u01a1i l\u0103m ngh\u00ecn kilomet \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: ...n\u1eb7ng...\nClient: Kh\u00f4ng.\nAgent: hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng, kh\u00f4ng, kh\u00f4ng, kh\u00f4ng. Xe m\u00ecnh \u1edf \u0111\u00e2y c\u00f3 ng\u1eadp n\u01b0\u1edbc \u0111\u00e2u.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 ch\u1ecb b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: \u1edc, trong nh\u00e0 d\u01b0 xe n\u00ean b\u00e1n, b\u00e1n b\u1edbt.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 m\u00ecnh b\u00e1n xe v\u00ec nh\u00e0 d\u01b0 xe n\u00ean b\u00e1n b\u1edbt \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i ch\u1ecb c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: M\u01b0\u1eddi.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 ch\u1ecb...\nClient: Th\u00ec, \u1edd, b\u00e1n trong v\u00f2ng t\u1ea7m tu\u1ea7n, tu\u1ea7n, m\u1ed9t tu\u1ea7n.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 m\u00ecnh mu\u1ed1n b\u00e1n trong kho\u1ea3ng m\u1ed9t tu\u1ea7n \u1ea1. D\u1ea1 ch\u1ecb mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: M\u1ed9t tr\u0103m b\u1ed1n m\u01b0\u01a1i tri\u1ec7u.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 m\u1ed9t tr\u0103m b\u1ed1n m\u01b0\u01a1i tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: D\u1ea1.\nAgent: D\u1ea1 em...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n m\u1ed9t tr\u0103m b\u1ed1n m\u01b0\u01a1i tri\u1ec7u c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Ch\u1ecb c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu...\nClient: R\u1ed3i.\nAgent: -Ca kh\u00f4ng \u1ea1?\nClient: D\u1ea1 kh\u00f4ng.\nAgent: ...\nClient: Ca kh\u00f4ng \u1ea1.\nAgent: D\u1ea1 ch\u1ecb cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a ch\u1ecb kh\u00f4ng \u1ea1? S\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi l\u1ea1 kh\u00f4ng \u1ea1?\nClient: \u1edc, ch\u1eb7n t\u00ecm ki\u1ebfm h\u1ea3? H\u00ecnh nh\u01b0 ng\u01b0\u1eddi l\u1ea1 th\u00ec nh\u1eafn tin kh\u00f4ng \u0111\u01b0\u1ee3c \u1ea1. K\u1ebft b\u1ea1n \u0111\u01b0\u1ee3c nh\u01b0ng m\u00e0 nh\u1eafn tin kh\u00f4ng \u0111\u01b0\u1ee3c \u0111\u00e2u.\nAgent: D\u1ea1 ch\u1ecb m\u1edf t\u1ea1m quy\u1ec1n nh\u1eadn l\u1eddi m\u1eddi k\u1ebft b\u1ea1n trong m\u1ed9t \u0111\u1ebfn hai ng\u00e0y \u0111\u01b0\u1ee3c kh\u00f4ng \u1ea1? Ho\u1eb7c ch\u1ecb cho em s\u1ed1 Zalo kh\u00e1c c\u0169ng \u0111\u01b0\u1ee3c \u1ea1.\nClient: Kh\u00f4ng, c\u1ee9 l\u1ea5y s\u1ed1 \u0111\u00f3 \u0111i \u0111\u1ec3 m\u00ecnh m\u1edf t\u1ea1m cho, m\u00ecnh m\u1edf cho.\nAgent: D\u1ea1 em ghi nh\u1eadn th\u00f4ng...\nClient: \u00c0, \u0111\u01b0\u1ee3c. C\u00f3 ng\u01b0\u1eddi k\u1ebft b\u1ea1n c\u00e1i l\u00e0 m\u00ecnh ch\u1ea5p nh\u1eadn li\u1ec1n.\nAgent: D\u1ea1 em ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: R\u1ed3i. \u1eeam.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n ch\u1ecb \u1ea1. Ch\u00fac ch\u1ecb m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh \u1ea1...\nClient: R\u1ed3i.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n ch\u1ecb \u1ea1. Ch\u00fac ch\u1ecb m\u1ed9t ng\u00e0y...\nClient: D\u1ea1, ok, em c\u1ea3m \u01a1n.\nAgent: t\u1ed1t l\u00e0nh \u1ea1."
}
▸ Output
{
"asking_price": "140000000",
"car_history": "Xe ch\u01b0a t\u1eebng va ch\u1ea1m n\u1eb7ng hay ng\u1eadp n\u01b0\u1edbc, l\u00e0 xe c\u00e1 nh\u00e2n.",
"fee_confirmed": "TRUE",
"info_score": 9,
"intention": "FAST",
"is_closing": true,
"is_owner": "MUA L\u1ea0I CH\u01afA SANG T\u00caN",
"is_silent": false,
"loan": "C\u00d2N VAY NG\u00c2N H\u00c0NG",
"location": "B\u00ecnh Ph\u01b0\u1edbc",
"odo": "195000",
"sale_reason": "Nh\u00e0 d\u01b0 xe n\u00ean b\u00e1n b\u1edbt",
"status": "SUCCESS",
"summary": "Cu\u1ed9c g\u1ecdi gi\u1eefa agent M\u1ef9 Linh v\u00e0 ch\u1ecb Bui Phuong v\u1ec1 vi\u1ec7c b\u00e1n xe Hyundai Grand i10 2018. Xe \u0111\u00e3 qua \u1ee7y quy\u1ec1n, ch\u01b0a sang t\u00ean ch\u00ednh ch\u1ee7, c\u00f2n vay ng\u00e2n h\u00e0ng. Xe ch\u1ea1y 195.000 km, ch\u01b0a va ch\u1ea1m hay ng\u1eadp n\u01b0\u1edbc, ch\u1ecb b\u00e1n v\u00ec nh\u00e0 d\u01b0 xe v\u00e0 mu\u1ed1n b\u00e1n trong m\u1ed9t tu\u1ea7n v\u1edbi gi\u00e1 140 tri\u1ec7u. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i ph\u00ed d\u1ecbch v\u1ee5 1% v\u00e0 h\u01b0\u1edbng d\u1eabn g\u1eedi \u1ea3nh sau khi k\u1ebft b\u1ea1n. Cu\u1ed9c g\u1ecdi \u0111\u1ea1t c\u00e1c ti\u00eau ch\u00ed th\u00e0nh c\u00f4ng.",
"year": "2018",
"zalo_status": "TRUE"
}
✓
SLACK_POST
701ms
05/08 07:01
▸ Input
{
"sales_slack_id": "U09DC7Y9UH1",
"sku": "FB-FCPNAVRD",
"status": "SUCCESS",
"summary": "Cu\u1ed9c g\u1ecdi gi\u1eefa agent M\u1ef9 Linh v\u00e0 ch\u1ecb Bui Phuong v\u1ec1 vi\u1ec7c b\u00e1n xe Hyundai Grand i10 2018. Xe \u0111\u00e3 qua \u1ee7y quy\u1ec1n, ch\u01b0a sang t\u00ean ch\u00ednh ch\u1ee7, c\u00f2n vay ng\u00e2n h\u00e0ng. Xe ch\u1ea1y 195.000 km, ch\u01b0a va ch\u1ea1m hay ng\u1eadp n\u01b0\u1edbc, ch\u1ecb b\u00e1n v\u00ec nh\u00e0 d\u01b0 xe v\u00e0 mu\u1ed1n b\u00e1n trong m\u1ed9t tu\u1ea7n v\u1edbi gi\u00e1 140 tri\u1ec7u. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i ph\u00ed d\u1ecbch v\u1ee5 1% v\u00e0 h\u01b0\u1edbng d\u1eabn g\u1eedi \u1ea3nh sau khi k\u1ebft b\u1ea1n. Cu\u1ed9c g\u1ecdi \u0111\u1ea1t c\u00e1c ti\u00eau ch\u00ed th\u00e0nh c\u00f4ng."
}
▸ Output
{
"posted": true,
"thread_ts": "1785887428.145229"
}
✓
CRM_APIS
236ms
05/08 07:01
✓
CRM_ACTIVITIES
107ms
05/08 07:01
✓
SLACK_AUDIO
6.2s
05/08 07:01
✓
UPDATE_CLOSING
173ms
05/08 07:01
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải chị Bui Phuong đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe Huyndai gert 208 số đi ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Alo. Rồi. Rồi. Rồi. Agent: Dạ em nghe rất ... Client: Cũng cái này, ờ, qua một lần ủy-- qua một lần ủy quyền rồi. Agent: Dạ hiện tại xe mình đã sang tên chính chủ chưa hay còn đứng ủy quyền ạ? Client: Đứng ủy quyền. Agent: Dạ hiện tại giấy đăng ký xe đang đứng tên mình hay tên người khác ạ? Client: Đứng tên là của ông chú. Agent: Dạ em hiểu rồi ạ. Vậy xe mình hiện có còn vay góp ngân hàng không ạ? Client: Không. Agent: Dạ em ghi nhận ... Client: Có còn vay. Agent: Dạ... Client: Dạ vâng. Agent: Dạ em ghi nhận là xe mình không còn vay góp ngân hàng ạ. Dạ cho em xác nhận lại xe mình là đời sản xuất năm hai không mười tám phải không chị? Client: Hai không lẻ tám. Agent: Dạ hai không lẻ tám ạ. Dạ hiện tại xe mình đang ở khu vực nào ạ? Client: Bình Thước. Agent: Dạ Bình Phước ạ. Dạ xe mình hiện đã chạy khoảng bao nhiêu kilomet rồi ạ? Client: Ờ, 190 mấy, 195 ngàn k... Ơ, cái gì ta? Là 19 vạn á. Agent: Dạ một trăm chín mươi lăm nghìn kilomet ạ. Dạ không biết xe mình có từng va chạm... Client: Đúng rồi. Agent: ...nặng... Client: Không. Agent: hay bị ngập nước gì không ạ? Client: Không, không, không, không. Xe mình ở đây có ngập nước đâu. Agent: Dạ em ghi nhận ạ. Dạ chị bán xe lần này vì lý do gì ạ? Client: Ờ, trong nhà dư xe nên bán, bán bớt. Agent: Dạ em ghi nhận là mình bán xe vì nhà dư xe nên bán bớt ạ. Dạ hiện tại chị có kế hoạch bán xe này trong bao lâu ạ? Tầm một tuần hay hơn ạ? Client: Mười. Agent: Dạ em ghi nhận ạ. Dạ chị... Client: Thì, ờ, bán trong vòng tầm tuần, tuần, một tuần. Agent: Dạ em ghi nhận là mình muốn bán trong khoảng một tuần ạ. Dạ chị mong muốn bán xe này với mức giá khoảng bao nhiêu ạ? Client: Một trăm bốn mươi triệu. Agent: Dạ em xin phép đọc lại mức giá mong muốn của mình nhé, có thể em nghe sai nên có gì mình chỉnh giúp em nha. Dạ một trăm bốn mươi triệu đúng không ạ? Client: Dạ. Agent: Dạ em... Client: Đúng rồi. Agent: Dạ em ghi nhận mức giá mong muốn một trăm bốn mươi triệu của mình rồi ạ. Dạ bên em thu phí dịch vụ chỉ một phần trăm trên giá bán cuối cùng thôi ạ. Bên em kết nối hơn hai nghìn người mua tiềm năng để mang lại giá tốt nhất và hỗ trợ hồ sơ mua bán xe nhanh nhất cho mình ạ. Chị có thắc mắc gì về phí dịch vụ hay cách hoạt động của Vu... Client: Rồi. Agent: -Ca không ạ? Client: Dạ không. Agent: ... Client: Ca không ạ. Agent: Dạ chị cho em xác nhận số điện thoại em đang gọi có phải là số Zalo của chị không ạ? Số này mình có chặn tìm kiếm hay nhắn tin từ người lạ không ạ? Client: Ờ, chặn tìm kiếm hả? Hình như người lạ thì nhắn tin không được ạ. Kết bạn được nhưng mà nhắn tin không được đâu. Agent: Dạ chị mở tạm quyền nhận lời mời kết bạn trong một đến hai ngày được không ạ? Hoặc chị cho em số Zalo khác cũng được ạ. Client: Không, cứ lấy số đó đi để mình mở tạm cho, mình mở cho. Agent: Dạ em ghi nhận thông... Client: À, được. Có người kết bạn cái là mình chấp nhận liền. Agent: Dạ em ghi nhận thông tin xe của mình rồi ạ, sẽ có chuyên viên Vu-Ca kết bạn và hỗ trợ tiếp tục ạ. Sau khi kết bạn Zalo chị gửi giúp em bộ ảnh nội ngoại thất xe và giấy đăng kiểm để chuyên viên bên em hỗ trợ nhanh nhất ạ. Client: Rồi. Ừm. Agent: Dạ em cảm ơn chị ạ. Chúc chị một ngày tốt lành ạ... Client: Rồi. Agent: Dạ em cảm ơn chị ạ. Chúc chị một ngày... Client: Dạ, ok, em cảm ơn. Agent: tốt lành ạ.