498f11fe-676e-4222-bdfc-77c92e973278
SUCCESS
Time
02/08/2026 13:51:37
Duration
4m 39s
Campaign
-
Conversation ID
conv_8001kz0kwazsfbes81m1y2ks0eqj
Recording
AI Extraction
odo
80000
loan
CÒN VAY NGÂN HÀNG
year
2024
status
SUCCESS
summary
Cuộc gọi thành công với khách hàng Nguyễn Văn Chính, chủ xe Toyota Innova Cross 2024. Khách xác nhận đúng số Zalo, xe còn vay ngân hàng, đã chạy 80.000 km, không va chạm hay ngập nước. Khách muốn bán nhanh trong 1 tuần với giá 750 triệu đồng. Agent đã xác nhận giá, nói rõ phí dịch vụ 1% và hướng dẫn gửi ảnh qua Zalo.
is_owner
CHÍNH CHỦ
location
Bãi Búng Tàu
intention
FAST
is_silent
-
info_score
9
is_closing
True
car_history
Không va chạm, không ngập nước, xe zin 100%
sale_reason
Đổi nghề, không còn nhu cầu sử dụng xe
zalo_status
TRUE
asking_price
750000000
fee_confirmed
TRUE
Execution Steps
✓
FIND_LEAD
6ms
02/08 13:51
▸ Input
{
"phone": "0938677006"
}
▸ Output
{
"car_brand": "Toyota",
"car_model": "Innova Cross",
"lead_id": "498f11fe-676e-4222-bdfc-77c92e973278",
"name": "Nguy\u1ec5n V\u0103n Ch\u00ednh",
"sales": "U09DC7Y9UH1",
"sku": "FB-HH9MPNDD"
}
✓
PREPARE_CALL
7.5s
02/08 13:51
▸ Input
{
"car_brand": "Toyota",
"car_model": "Innova Cross",
"name": "Nguy\u1ec5n V\u0103n Ch\u00ednh",
"sku": "FB-HH9MPNDD"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1785653390.538769",
"variables": {
"anh_chi": "anh",
"car_make": "Toyota Innova Cross 2024",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Nguy\u1ec5n V\u0103n Ch\u00ednh"
}
}
✓
OUTBOUND_CALL
15.1s
02/08 13:51
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0938677006",
"variables": {
"anh_chi": "anh",
"car_make": "Toyota Innova Cross 2024",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Nguy\u1ec5n V\u0103n Ch\u00ednh"
}
}
▸ Output
{
"conversation_id": "conv_8001kz0kwazsfbes81m1y2ks0eqj",
"raw": {
"conversation_id": "conv_8001kz0kwazsfbes81m1y2ks0eqj",
"message": "Outbound call initiated",
"sip_call_id": "SCL_PG5TepJq4pVw",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
8m 0s
02/08 14:00
▸ Input
{
"conversation_id": "conv_8001kz0kwazsfbes81m1y2ks0eqj"
}
▸ Output
{
"duration_secs": 279,
"status": "done"
}
✓
TRANSCRIPT
02/08 14:00
▸ Input
{
"raw_turns": 67
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Nguy\u1ec5n V\u0103n Ch\u00ednh \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Toyota Innova Cross 2024 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. \u1eea, \u0111\u00fang, \u0111\u00fang r\u1ed3i. \u0110\u00fang r\u1ed3i. \u1eea, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n ...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh \u0111\u00e3 x\u00e1c nh\u1eadn \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: \u1eeam.\nClient: \u1eeam. C\u00f3 r\u1ed3i em.\nAgent: D\u1ea1 v\u1eady l\u00e0 xe m\u00ecnh hi\u1ec7n t\u1ea1i v\u1eabn c\u00f2n \u0111ang vay g\u00f3p ng\u00e2n h\u00e0ng \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i em, \u0111\u00fang r\u1ed3i em. \u1eeam.\nAgent: D\u1ea1 em \u0111\u00e3 n\u1eafm \u0111\u01b0\u1ee3c th\u00f4ng tin \u1ea1. D\u1ea1 xe m\u00ecnh \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m bao nhi\u00eau \u1ea1?\nClient: 2014.\nAgent: D\u1ea1 em x\u00e1c nh\u1eadn l\u1ea1i l\u00e0 xe m\u00ecnh \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai ...\nClient: \u00c0, n\u0103m hai, n\u0103m hai, \u00e0, hai, hai kh\u00f4ng hai b\u1ed1n, \u00e0, hai kh\u00f4ng hai b\u1ed1n, qu\u00ean.\nAgent: D\u1ea1 v\u00e2ng \u1ea1, v\u1eady l\u00e0 xe m\u00ecnh \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai b\u1ed1n \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: \u1edc, B\u00e3i B\u00fang T\u00e0u em.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: 80 ng\u00e0n em \u01a1i.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u0111\u00e3 ch\u1ea1y kho\u1ea3ng t\u00e1m m\u01b0\u01a1i ng\u00e0n kilomet r\u1ed3i \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m...\nClient: \u0110\u1ebfn r\u1ed3i.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ...\nClient: \u1edc, kh\u00f4ng nha.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh...\nClient: \u1edc, kh\u00f4ng ng\u1eadp b\u1edd n\u00e0o, \u0111ang zin 100%.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh \u0111\u00e3 x\u00e1c nh\u1eadn \u1ea1. D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: \u0110\u1ed5i ngh\u1ec1 l\u1eafm.\nAgent: D\u1ea1 m\u00ecnh \u0111\u1ed5i xe \u0111\u1ec3 ph\u1ee5c v\u1ee5 cho c\u00f4ng vi\u1ec7c m\u1edbi \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1edcm, \u0111\u1ed5i c\u00e1i kh\u00e1c kh\u00f4ng tr\u1ea3 xe n\u1eefa \u1ea1.\nAgent: D\u1ea1 em hi\u1ec3u r\u1ed3i \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: Ch\u01b0a em \u01a1i.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: \u1eeam, t\u1ea7m \u0111\u00f3, t\u1ea7m m\u1ed9t tu\u1ea7n em.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 m\u00ecnh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe trong kho\u1ea3ng m\u1ed9t tu\u1ea7n t\u1edbi \u1ea1. D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: \u1eeam.\nClient: B\u00e1n cho 50 tri\u1ec7u.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 n\u0103m tr\u0103m n\u0103m m\u01b0\u01a1i tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eeam. L\u00e0 750 tri\u1ec7u.\nAgent: D\u1ea1 v\u1eady l\u00e0 b\u1ea3y tr\u0103m n\u0103m m\u01b0\u01a1i tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i \u1ea1. \u1eea.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n b\u1ea3y tr\u0103m n\u0103m m\u01b0\u01a1i tri\u1ec7u c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ng\u00e0n ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t...\nClient: \u1eeam.\nClient: Uhm, m\u1ed9t l\u1ea7n-- \u1edd, ph\u00ed d\u1ecbch v\u1ee5 \u0111\u1ec3 b\u00e1n \u0111\u01b0\u1ee3c ra \u0111\u00f3 th\u00ec em ph\u1ea3i m\u1ea5t bao nhi\u00eau ti\u1ec1n?\nAgent: D\u1ea1 ph\u00ed d\u1ecbch v\u1ee5 b\u00ean em l\u00e0 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng c\u1ee7a xe \u1ea1. T\u1ee9c l\u00e0 khi m\u00ecnh b\u00e1n xe th\u00e0nh c\u00f4ng v\u1edbi gi\u00e1 b\u1ea3y tr\u0103m n\u0103m m\u01b0\u01a1i tri\u1ec7u th\u00ec ph\u00ed d\u1ecbch v\u1ee5 s\u1ebd l\u00e0 b\u1ea3y tri\u1ec7u n\u0103m tr\u0103m ng\u00e0n \u0111\u1ed3ng \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec th\u00eam kh\u00f4ng \u1ea1?\nClient: \u1eeam.\nClient: OK.\nClient: Kh\u00f4ng em.\nAgent: D\u1ea1 anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh kh\u00f4ng \u1ea1? S\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay...\nClient: \u0110\u00fang r\u1ed3i \u1ea1. \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh. D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh...\nClient: Kh\u00f4ng, kh\u00f4ng, kh\u00f4ng.\nAgent: D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c...\nClient: D\u1ea1.\nAgent: Sau khi k\u1ebft b\u1ea1n Zalo anh ...\nClient: OK.\nClient: OK \u1ea1. \u1edcm...\nAgent: Sau khi k\u1ebft b\u1ea1n Zalo anh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: OK, OK.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh \u1ea1.\nClient: OK, OK.\nClient: OK.\nClient: ...\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh \u1ea1. Ch\u00fac anh m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh!",
"length": 3713,
"turns": 63
}
✓
AI_EXTRACTION
21.3s
02/08 14:00
▸ Input
{
"model": "DeepSeek-V4-Flash",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Nguy\u1ec5n V\u0103n Ch\u00ednh \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Toyota Innova Cross 2024 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. \u1eea, \u0111\u00fang, \u0111\u00fang r\u1ed3i. \u0110\u00fang r\u1ed3i. \u1eea, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n ...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh \u0111\u00e3 x\u00e1c nh\u1eadn \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: \u1eeam.\nClient: \u1eeam. C\u00f3 r\u1ed3i em.\nAgent: D\u1ea1 v\u1eady l\u00e0 xe m\u00ecnh hi\u1ec7n t\u1ea1i v\u1eabn c\u00f2n \u0111ang vay g\u00f3p ng\u00e2n h\u00e0ng \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i em, \u0111\u00fang r\u1ed3i em. \u1eeam.\nAgent: D\u1ea1 em \u0111\u00e3 n\u1eafm \u0111\u01b0\u1ee3c th\u00f4ng tin \u1ea1. D\u1ea1 xe m\u00ecnh \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m bao nhi\u00eau \u1ea1?\nClient: 2014.\nAgent: D\u1ea1 em x\u00e1c nh\u1eadn l\u1ea1i l\u00e0 xe m\u00ecnh \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai ...\nClient: \u00c0, n\u0103m hai, n\u0103m hai, \u00e0, hai, hai kh\u00f4ng hai b\u1ed1n, \u00e0, hai kh\u00f4ng hai b\u1ed1n, qu\u00ean.\nAgent: D\u1ea1 v\u00e2ng \u1ea1, v\u1eady l\u00e0 xe m\u00ecnh \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai b\u1ed1n \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: \u1edc, B\u00e3i B\u00fang T\u00e0u em.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: 80 ng\u00e0n em \u01a1i.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u0111\u00e3 ch\u1ea1y kho\u1ea3ng t\u00e1m m\u01b0\u01a1i ng\u00e0n kilomet r\u1ed3i \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m...\nClient: \u0110\u1ebfn r\u1ed3i.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ...\nClient: \u1edc, kh\u00f4ng nha.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh...\nClient: \u1edc, kh\u00f4ng ng\u1eadp b\u1edd n\u00e0o, \u0111ang zin 100%.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh \u0111\u00e3 x\u00e1c nh\u1eadn \u1ea1. D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: \u0110\u1ed5i ngh\u1ec1 l\u1eafm.\nAgent: D\u1ea1 m\u00ecnh \u0111\u1ed5i xe \u0111\u1ec3 ph\u1ee5c v\u1ee5 cho c\u00f4ng vi\u1ec7c m\u1edbi \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1edcm, \u0111\u1ed5i c\u00e1i kh\u00e1c kh\u00f4ng tr\u1ea3 xe n\u1eefa \u1ea1.\nAgent: D\u1ea1 em hi\u1ec3u r\u1ed3i \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: Ch\u01b0a em \u01a1i.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: \u1eeam, t\u1ea7m \u0111\u00f3, t\u1ea7m m\u1ed9t tu\u1ea7n em.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 m\u00ecnh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe trong kho\u1ea3ng m\u1ed9t tu\u1ea7n t\u1edbi \u1ea1. D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: \u1eeam.\nClient: B\u00e1n cho 50 tri\u1ec7u.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 n\u0103m tr\u0103m n\u0103m m\u01b0\u01a1i tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eeam. L\u00e0 750 tri\u1ec7u.\nAgent: D\u1ea1 v\u1eady l\u00e0 b\u1ea3y tr\u0103m n\u0103m m\u01b0\u01a1i tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i \u1ea1. \u1eea.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n b\u1ea3y tr\u0103m n\u0103m m\u01b0\u01a1i tri\u1ec7u c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ng\u00e0n ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t...\nClient: \u1eeam.\nClient: Uhm, m\u1ed9t l\u1ea7n-- \u1edd, ph\u00ed d\u1ecbch v\u1ee5 \u0111\u1ec3 b\u00e1n \u0111\u01b0\u1ee3c ra \u0111\u00f3 th\u00ec em ph\u1ea3i m\u1ea5t bao nhi\u00eau ti\u1ec1n?\nAgent: D\u1ea1 ph\u00ed d\u1ecbch v\u1ee5 b\u00ean em l\u00e0 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng c\u1ee7a xe \u1ea1. T\u1ee9c l\u00e0 khi m\u00ecnh b\u00e1n xe th\u00e0nh c\u00f4ng v\u1edbi gi\u00e1 b\u1ea3y tr\u0103m n\u0103m m\u01b0\u01a1i tri\u1ec7u th\u00ec ph\u00ed d\u1ecbch v\u1ee5 s\u1ebd l\u00e0 b\u1ea3y tri\u1ec7u n\u0103m tr\u0103m ng\u00e0n \u0111\u1ed3ng \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec th\u00eam kh\u00f4ng \u1ea1?\nClient: \u1eeam.\nClient: OK.\nClient: Kh\u00f4ng em.\nAgent: D\u1ea1 anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh kh\u00f4ng \u1ea1? S\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay...\nClient: \u0110\u00fang r\u1ed3i \u1ea1. \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh. D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh...\nClient: Kh\u00f4ng, kh\u00f4ng, kh\u00f4ng.\nAgent: D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c...\nClient: D\u1ea1.\nAgent: Sau khi k\u1ebft b\u1ea1n Zalo anh ...\nClient: OK.\nClient: OK \u1ea1. \u1edcm...\nAgent: Sau khi k\u1ebft b\u1ea1n Zalo anh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: OK, OK.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh \u1ea1.\nClient: OK, OK.\nClient: OK.\nClient: ...\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh \u1ea1. Ch\u00fac anh m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh!"
}
▸ Output
{
"asking_price": "750000000",
"car_history": "Kh\u00f4ng va ch\u1ea1m, kh\u00f4ng ng\u1eadp n\u01b0\u1edbc, xe zin 100%",
"fee_confirmed": "TRUE",
"info_score": 9,
"intention": "FAST",
"is_closing": true,
"is_owner": "CH\u00cdNH CH\u1ee6",
"is_silent": false,
"loan": "C\u00d2N VAY NG\u00c2N H\u00c0NG",
"location": "B\u00e3i B\u00fang T\u00e0u",
"odo": "80000",
"sale_reason": "\u0110\u1ed5i ngh\u1ec1, kh\u00f4ng c\u00f2n nhu c\u1ea7u s\u1eed d\u1ee5ng xe",
"status": "SUCCESS",
"summary": "Cu\u1ed9c g\u1ecdi th\u00e0nh c\u00f4ng v\u1edbi kh\u00e1ch h\u00e0ng Nguy\u1ec5n V\u0103n Ch\u00ednh, ch\u1ee7 xe Toyota Innova Cross 2024. Kh\u00e1ch x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo, xe c\u00f2n vay ng\u00e2n h\u00e0ng, \u0111\u00e3 ch\u1ea1y 80.000 km, kh\u00f4ng va ch\u1ea1m hay ng\u1eadp n\u01b0\u1edbc. Kh\u00e1ch mu\u1ed1n b\u00e1n nhanh trong 1 tu\u1ea7n v\u1edbi gi\u00e1 750 tri\u1ec7u \u0111\u1ed3ng. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1, n\u00f3i r\u00f5 ph\u00ed d\u1ecbch v\u1ee5 1% v\u00e0 h\u01b0\u1edbng d\u1eabn g\u1eedi \u1ea3nh qua Zalo.",
"year": "2024",
"zalo_status": "TRUE"
}
✓
SLACK_POST
642ms
02/08 14:00
▸ Input
{
"sales_slack_id": "U09DC7Y9UH1",
"sku": "FB-HH9MPNDD",
"status": "SUCCESS",
"summary": "Cu\u1ed9c g\u1ecdi th\u00e0nh c\u00f4ng v\u1edbi kh\u00e1ch h\u00e0ng Nguy\u1ec5n V\u0103n Ch\u00ednh, ch\u1ee7 xe Toyota Innova Cross 2024. Kh\u00e1ch x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo, xe c\u00f2n vay ng\u00e2n h\u00e0ng, \u0111\u00e3 ch\u1ea1y 80.000 km, kh\u00f4ng va ch\u1ea1m hay ng\u1eadp n\u01b0\u1edbc. Kh\u00e1ch mu\u1ed1n b\u00e1n nhanh trong 1 tu\u1ea7n v\u1edbi gi\u00e1 750 tri\u1ec7u \u0111\u1ed3ng. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1, n\u00f3i r\u00f5 ph\u00ed d\u1ecbch v\u1ee5 1% v\u00e0 h\u01b0\u1edbng d\u1eabn g\u1eedi \u1ea3nh qua Zalo."
}
▸ Output
{
"posted": true,
"thread_ts": "1785653390.538769"
}
✓
CRM_APIS
208ms
02/08 14:00
✓
CRM_ACTIVITIES
94ms
02/08 14:00
✓
SLACK_AUDIO
4.0s
02/08 14:00
✓
UPDATE_CLOSING
145ms
02/08 14:00
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh Nguyễn Văn Chính đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe Toyota Innova Cross 2024 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Alo. Ừ, đúng, đúng rồi. Đúng rồi. Ừ, đúng rồi. Agent: Dạ em cảm ơn ... Client: Đúng rồi. Agent: Dạ em cảm ơn anh đã xác nhận ạ. Dạ xe mình hiện có còn vay góp ngân hàng không ạ? Client: Ừm. Client: Ừm. Có rồi em. Agent: Dạ vậy là xe mình hiện tại vẫn còn đang vay góp ngân hàng đúng không ạ? Client: Đúng rồi em, đúng rồi em. Ừm. Agent: Dạ em đã nắm được thông tin ạ. Dạ xe mình đời sản xuất năm bao nhiêu ạ? Client: 2014. Agent: Dạ em xác nhận lại là xe mình đời sản xuất năm hai ... Client: À, năm hai, năm hai, à, hai, hai không hai bốn, à, hai không hai bốn, quên. Agent: Dạ vâng ạ, vậy là xe mình đời sản xuất năm hai không hai bốn đúng không ạ? Client: Đúng rồi ạ. Agent: Dạ em cảm ơn anh. Dạ hiện tại xe mình đang ở khu vực nào ạ? Client: Ờ, Bãi Búng Tàu em. Agent: Dạ em cảm ơn anh. Dạ xe mình hiện đã chạy khoảng bao nhiêu kilomet rồi ạ? Client: 80 ngàn em ơi. Agent: Dạ em ghi nhận là xe mình đã chạy khoảng tám mươi ngàn kilomet rồi ạ. Dạ không biết xe mình có từng va chạm... Client: Đến rồi. Agent: Dạ không biết xe mình có từng va ... Client: Ờ, không nha. Agent: Dạ em cảm ơn anh... Client: Ờ, không ngập bờ nào, đang zin 100%. Agent: Dạ em cảm ơn anh đã xác nhận ạ. Dạ anh bán xe lần này vì lý do gì ạ? Client: Đổi nghề lắm. Agent: Dạ mình đổi xe để phục vụ cho công việc mới đúng không ạ? Client: Ờm, đổi cái khác không trả xe nữa ạ. Agent: Dạ em hiểu rồi ạ. Dạ không biết mình đã tìm hiểu hay đặt cọc mẫu xe nào chưa ạ? Client: Chưa em ơi. Agent: Dạ em cảm ơn anh. Dạ hiện tại anh có kế hoạch bán xe này trong bao lâu ạ? Tầm một tuần hay hơn ạ? Client: Ừm, tầm đó, tầm một tuần em. Agent: Dạ em ghi nhận là mình có kế hoạch bán xe trong khoảng một tuần tới ạ. Dạ anh mong muốn bán xe này với mức giá khoảng bao nhiêu ạ? Client: Ừm. Client: Bán cho 50 triệu. Agent: Dạ em xin phép đọc lại mức giá mong muốn của mình nhé, có thể em nghe sai nên có gì mình chỉnh giúp em nha. Dạ năm trăm năm mươi triệu đúng không ạ? Client: Ừm. Là 750 triệu. Agent: Dạ vậy là bảy trăm năm mươi triệu đúng không ạ? Client: Đúng rồi ạ. Ừ. Agent: Dạ em ghi nhận mức giá mong muốn bảy trăm năm mươi triệu của mình rồi ạ. Dạ bên em thu phí dịch vụ chỉ một phần trăm trên giá bán cuối cùng thôi ạ. Bên em kết nối hơn hai ngàn người mua tiềm năng để mang lại giá tốt nhất và hỗ trợ hồ sơ mua bán xe nhanh nhất cho mình ạ. Anh có thắc mắc gì về phí dịch vụ hay cách hoạt... Client: Ừm. Client: Uhm, một lần-- ờ, phí dịch vụ để bán được ra đó thì em phải mất bao nhiêu tiền? Agent: Dạ phí dịch vụ bên em là một phần trăm trên giá bán cuối cùng của xe ạ. Tức là khi mình bán xe thành công với giá bảy trăm năm mươi triệu thì phí dịch vụ sẽ là bảy triệu năm trăm ngàn đồng ạ. Anh có thắc mắc gì thêm không ạ? Client: Ừm. Client: OK. Client: Không em. Agent: Dạ anh cho em xác nhận số điện thoại em đang gọi có phải là số Zalo của anh không ạ? Số này mình có chặn tìm kiếm hay... Client: Đúng rồi ạ. Đúng rồi ạ. Agent: Dạ em cảm ơn anh. Dạ em đã ghi nhận thông tin xe của mình... Client: Không, không, không. Agent: Dạ em đã ghi nhận thông tin xe của mình rồi ạ, sẽ có chuyên viên Vu-Ca kết bạn và hỗ trợ tiếp tục... Client: Dạ. Agent: Sau khi kết bạn Zalo anh ... Client: OK. Client: OK ạ. Ờm... Agent: Sau khi kết bạn Zalo anh gửi giúp em bộ ảnh nội ngoại thất xe và giấy đăng kiểm để chuyên viên bên em hỗ trợ nhanh nhất ạ. Client: OK, OK. Agent: Dạ em cảm ơn anh ạ. Client: OK, OK. Client: OK. Client: ... Agent: Dạ em cảm ơn anh ạ. Chúc anh một ngày tốt lành!