b3c87d94-37c7-471d-b7d9-0a12fc4041c4
SUCCESS
Time
03/08/2026 10:42:33
Duration
4m 4s
Campaign
-
Conversation ID
conv_8701kz2vf77beek9fwrd5fgsfp1d
Recording
AI Extraction
odo
300000
loan
KHÔNG VAY NGÂN HÀNG
year
2004
status
SUCCESS
summary
Cuộc gọi giữa agent Mỹ Linh và anh Hoàng Huy về việc bán xe Toyota Altis 1.8 2004. Anh Huy xác nhận là chính chủ, xe không vay ngân hàng, đã chạy hơn 300.000 km, không va chạm nặng hay ngập nước. Xe đang ở Chợ Vinh, anh muốn bán với giá 250 triệu đồng và dự kiến bán trong vòng một tháng. Agent đã xác nhận Zalo đúng số đang gọi, đọc lại giá và nói rõ phí dịch vụ 1%, đồng thời hướng dẫn gửi ảnh và giấy tờ sau khi kết bạn Zalo.
is_owner
CHÍNH CHỦ
location
Chợ Vinh
intention
SLOW
is_silent
-
info_score
9
is_closing
True
car_history
Không có va chạm nặng hay ngập nước
sale_reason
Bán để mua xe khác
zalo_status
TRUE
asking_price
250000000
fee_confirmed
TRUE
Execution Steps
✓
FIND_LEAD
19ms
03/08 10:42
▸ Input
{
"phone": "0829551552"
}
▸ Output
{
"car_brand": "Toyota",
"car_model": "ailtis 1.8",
"lead_id": "b3c87d94-37c7-471d-b7d9-0a12fc4041c4",
"name": "Ho\u00e0ng Huy",
"sales": "U08JSDW96JF",
"sku": "FB-8PXRXLA8"
}
✓
PREPARE_CALL
19.3s
03/08 10:42
▸ Input
{
"car_brand": "Toyota",
"car_model": "ailtis 1.8",
"name": "Ho\u00e0ng Huy",
"sku": "FB-8PXRXLA8"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1785728431.143099",
"variables": {
"anh_chi": "anh",
"car_make": "Toyota ailtis 1.8 2004",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Ho\u00e0ng Huy"
}
}
✓
OUTBOUND_CALL
10.2s
03/08 10:43
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0829551552",
"variables": {
"anh_chi": "anh",
"car_make": "Toyota ailtis 1.8 2004",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Ho\u00e0ng Huy"
}
}
▸ Output
{
"conversation_id": "conv_8701kz2vf77beek9fwrd5fgsfp1d",
"raw": {
"conversation_id": "conv_8701kz2vf77beek9fwrd5fgsfp1d",
"message": "Outbound call initiated",
"sip_call_id": "SCL_9g9XoLnbT9nT",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
8m 0s
03/08 10:51
▸ Input
{
"conversation_id": "conv_8701kz2vf77beek9fwrd5fgsfp1d"
}
▸ Output
{
"duration_secs": 244,
"status": "done"
}
✓
TRANSCRIPT
03/08 10:51
▸ Input
{
"raw_turns": 43
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Ho\u00e0ng Huy \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Toyota ailtis 1.8 2004 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: \u00c0. \u00c0, d\u1ea1 \u0111\u00fang r\u1ed3i. \u1edc, d\u1ea1 \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1, em c\u1ea3m \u01a1n anh. [happy] D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng c\u00f3 em.\nAgent: D\u1ea1, em ghi nh\u1eadn \u1ea1. [happy] D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai ng\u00e0n l\u1ebb b\u1ed1n ph\u1ea3i kh\u00f4ng anh?\nClient: D\u1ea1 \u0111\u00fang r\u1ed3i em, xe \u0111\u1eddi hai l\u1ebb b\u1ed1n.\nAgent: D\u1ea1, em c\u1ea3m \u01a1n anh. [happy] D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: \u1ede Ch\u1ee3 Vinh.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1, em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u0111ang \u1edf Ch\u1ee3 Vinh \u1ea1. [happy] D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: \u1eeam, \u00e0, ba ch-- h\u01a1n, h\u01a1n, h\u01a1n 300 ng\u00e0n r\u1ed3i em.\nAgent: D\u1ea1, h\u01a1n ba tr\u0103m ng\u00e0n kilomet \u1ea1. [happy] D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng c\u00f3 anh.\nAgent: D\u1ea1, em ghi nh\u1eadn \u1ea1. [happy] D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: Alo.\nAgent: D\u1ea1, em nghe \u1ea1. [happy] Anh c\u00f3 th\u1ec3 chia s\u1ebb l\u00fd do m\u00ecnh b\u00e1n xe \u0111\u01b0\u1ee3c kh\u00f4ng \u1ea1?\nClient: \u00c0, b\u1ea3o xe kh\u00e1c em.\nAgent: D\u1ea1, m\u00ecnh b\u00e1n xe \u0111\u1ec3 mua xe kh\u00e1c \u1ea1. [happy] D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: ...\u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: \u00c0, c\u00f3, \u1eddm, c\u00f3, c\u00f3 tham kh\u1ea3o chi\u1ebfc xe \u1edf g\u1ea7n nh\u00e0 r\u1ed3i em.\nAgent: D\u1ea1, m\u00ecnh \u0111\u00e3 tham kh\u1ea3o xe r\u1ed3i \u1ea1. [happy] D\u1ea1 m\u00ecnh d\u1ef1 ki\u1ebfn kho\u1ea3ng bao l\u00e2u n\u1eefa l\u1ea5y xe m\u1edbi \u1ea1?\nClient: Th\u00ec, \u1edd, th\u00ec ch\u1eebng n\u00e0o b\u00e1n \u0111\u01b0\u1ee3c chi\u1ebfc n\u00e0y th\u00ec, \u1edd, coi \u0111\u1ee7 ph\u00ed bao nhi\u00eau n\u1eefa m\u1edbi, m\u1edbi l\u1ea5y chi\u1ebfc kia.\nAgent: D\u1ea1, em hi\u1ec3u r\u1ed3i \u1ea1. [happy] D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: D\u1ea1, th\u00e1ng, th\u00e1ng...\nAgent: D\u1ea1, trong kho\u1ea3ng m\u1ed9t th\u00e1ng \u1ea1. [happy] D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi...\nClient: D\u1ea1 \u0111\u01b0\u1ee3c \u1ea1.\nAgent: m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: Hai tr\u0103m r\u01b0\u1ee1i \u00e0.\nAgent: D\u1ea1, em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. [happy] D\u1ea1 hai tr\u0103m r\u01b0\u1ee1i \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1, em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n hai tr\u0103m n\u0103m m\u01b0\u01a1i tri\u1ec7u c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. [happy] D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ng\u00e0n ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: \u00c0, kh\u00f4ng \u1ea1.\nAgent: D\u1ea1, em c\u1ea3m \u01a1n anh. [happy] D\u1ea1 anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh kh\u00f4ng \u1ea1? S\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin...\nClient: \u0110\u00fang r\u1ed3i em.\nAgent: t\u1eeb ng\u01b0\u1eddi l\u1ea1 kh\u00f4ng \u1ea1?\nClient: C\u00f3 ch\u1eb7n ng\u01b0\u1eddi l\u1ea1 kh\u00f4ng?\nAgent: D\u1ea1, em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. [happy] Sau khi k\u1ebft b\u1ea1n Zalo anh g\u1eedi gi\u00fap...\nClient: D\u1ea1, c\u1ea3m \u01a1n.\nAgent: em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: D\u1ea1, em c\u1ea3m \u01a1n.\nAgent: D\u1ea1, em c\u1ea3m \u01a1n anh \u1ea1. Ch\u00fac anh m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh!",
"length": 3041,
"turns": 41
}
✓
AI_EXTRACTION
1m 18s
03/08 10:52
▸ Input
{
"model": "DeepSeek-V4-Flash",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Ho\u00e0ng Huy \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Toyota ailtis 1.8 2004 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: \u00c0. \u00c0, d\u1ea1 \u0111\u00fang r\u1ed3i. \u1edc, d\u1ea1 \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1, em c\u1ea3m \u01a1n anh. [happy] D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng c\u00f3 em.\nAgent: D\u1ea1, em ghi nh\u1eadn \u1ea1. [happy] D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai ng\u00e0n l\u1ebb b\u1ed1n ph\u1ea3i kh\u00f4ng anh?\nClient: D\u1ea1 \u0111\u00fang r\u1ed3i em, xe \u0111\u1eddi hai l\u1ebb b\u1ed1n.\nAgent: D\u1ea1, em c\u1ea3m \u01a1n anh. [happy] D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: \u1ede Ch\u1ee3 Vinh.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1, em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u0111ang \u1edf Ch\u1ee3 Vinh \u1ea1. [happy] D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: \u1eeam, \u00e0, ba ch-- h\u01a1n, h\u01a1n, h\u01a1n 300 ng\u00e0n r\u1ed3i em.\nAgent: D\u1ea1, h\u01a1n ba tr\u0103m ng\u00e0n kilomet \u1ea1. [happy] D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng c\u00f3 anh.\nAgent: D\u1ea1, em ghi nh\u1eadn \u1ea1. [happy] D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: Alo.\nAgent: D\u1ea1, em nghe \u1ea1. [happy] Anh c\u00f3 th\u1ec3 chia s\u1ebb l\u00fd do m\u00ecnh b\u00e1n xe \u0111\u01b0\u1ee3c kh\u00f4ng \u1ea1?\nClient: \u00c0, b\u1ea3o xe kh\u00e1c em.\nAgent: D\u1ea1, m\u00ecnh b\u00e1n xe \u0111\u1ec3 mua xe kh\u00e1c \u1ea1. [happy] D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: ...\u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: \u00c0, c\u00f3, \u1eddm, c\u00f3, c\u00f3 tham kh\u1ea3o chi\u1ebfc xe \u1edf g\u1ea7n nh\u00e0 r\u1ed3i em.\nAgent: D\u1ea1, m\u00ecnh \u0111\u00e3 tham kh\u1ea3o xe r\u1ed3i \u1ea1. [happy] D\u1ea1 m\u00ecnh d\u1ef1 ki\u1ebfn kho\u1ea3ng bao l\u00e2u n\u1eefa l\u1ea5y xe m\u1edbi \u1ea1?\nClient: Th\u00ec, \u1edd, th\u00ec ch\u1eebng n\u00e0o b\u00e1n \u0111\u01b0\u1ee3c chi\u1ebfc n\u00e0y th\u00ec, \u1edd, coi \u0111\u1ee7 ph\u00ed bao nhi\u00eau n\u1eefa m\u1edbi, m\u1edbi l\u1ea5y chi\u1ebfc kia.\nAgent: D\u1ea1, em hi\u1ec3u r\u1ed3i \u1ea1. [happy] D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: D\u1ea1, th\u00e1ng, th\u00e1ng...\nAgent: D\u1ea1, trong kho\u1ea3ng m\u1ed9t th\u00e1ng \u1ea1. [happy] D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi...\nClient: D\u1ea1 \u0111\u01b0\u1ee3c \u1ea1.\nAgent: m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: Hai tr\u0103m r\u01b0\u1ee1i \u00e0.\nAgent: D\u1ea1, em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. [happy] D\u1ea1 hai tr\u0103m r\u01b0\u1ee1i \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1, em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n hai tr\u0103m n\u0103m m\u01b0\u01a1i tri\u1ec7u c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. [happy] D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ng\u00e0n ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: \u00c0, kh\u00f4ng \u1ea1.\nAgent: D\u1ea1, em c\u1ea3m \u01a1n anh. [happy] D\u1ea1 anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh kh\u00f4ng \u1ea1? S\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin...\nClient: \u0110\u00fang r\u1ed3i em.\nAgent: t\u1eeb ng\u01b0\u1eddi l\u1ea1 kh\u00f4ng \u1ea1?\nClient: C\u00f3 ch\u1eb7n ng\u01b0\u1eddi l\u1ea1 kh\u00f4ng?\nAgent: D\u1ea1, em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. [happy] Sau khi k\u1ebft b\u1ea1n Zalo anh g\u1eedi gi\u00fap...\nClient: D\u1ea1, c\u1ea3m \u01a1n.\nAgent: em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: D\u1ea1, em c\u1ea3m \u01a1n.\nAgent: D\u1ea1, em c\u1ea3m \u01a1n anh \u1ea1. Ch\u00fac anh m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh!"
}
▸ Output
{
"asking_price": "250000000",
"car_history": "Kh\u00f4ng c\u00f3 va ch\u1ea1m n\u1eb7ng hay ng\u1eadp n\u01b0\u1edbc",
"fee_confirmed": "TRUE",
"info_score": 9,
"intention": "SLOW",
"is_closing": true,
"is_owner": "CH\u00cdNH CH\u1ee6",
"is_silent": false,
"loan": "KH\u00d4NG VAY NG\u00c2N H\u00c0NG",
"location": "Ch\u1ee3 Vinh",
"odo": "300000",
"sale_reason": "B\u00e1n \u0111\u1ec3 mua xe kh\u00e1c",
"status": "SUCCESS",
"summary": "Cu\u1ed9c g\u1ecdi gi\u1eefa agent M\u1ef9 Linh v\u00e0 anh Ho\u00e0ng Huy v\u1ec1 vi\u1ec7c b\u00e1n xe Toyota Altis 1.8 2004. Anh Huy x\u00e1c nh\u1eadn l\u00e0 ch\u00ednh ch\u1ee7, xe kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u0111\u00e3 ch\u1ea1y h\u01a1n 300.000 km, kh\u00f4ng va ch\u1ea1m n\u1eb7ng hay ng\u1eadp n\u01b0\u1edbc. Xe \u0111ang \u1edf Ch\u1ee3 Vinh, anh mu\u1ed1n b\u00e1n v\u1edbi gi\u00e1 250 tri\u1ec7u \u0111\u1ed3ng v\u00e0 d\u1ef1 ki\u1ebfn b\u00e1n trong v\u00f2ng m\u1ed9t th\u00e1ng. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi, \u0111\u1ecdc l\u1ea1i gi\u00e1 v\u00e0 n\u00f3i r\u00f5 ph\u00ed d\u1ecbch v\u1ee5 1%, \u0111\u1ed3ng th\u1eddi h\u01b0\u1edbng d\u1eabn g\u1eedi \u1ea3nh v\u00e0 gi\u1ea5y t\u1edd sau khi k\u1ebft b\u1ea1n Zalo.",
"year": "2004",
"zalo_status": "TRUE"
}
✓
SLACK_POST
689ms
03/08 10:52
▸ Input
{
"sales_slack_id": "U08JSDW96JF",
"sku": "FB-8PXRXLA8",
"status": "SUCCESS",
"summary": "Cu\u1ed9c g\u1ecdi gi\u1eefa agent M\u1ef9 Linh v\u00e0 anh Ho\u00e0ng Huy v\u1ec1 vi\u1ec7c b\u00e1n xe Toyota Altis 1.8 2004. Anh Huy x\u00e1c nh\u1eadn l\u00e0 ch\u00ednh ch\u1ee7, xe kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u0111\u00e3 ch\u1ea1y h\u01a1n 300.000 km, kh\u00f4ng va ch\u1ea1m n\u1eb7ng hay ng\u1eadp n\u01b0\u1edbc. Xe \u0111ang \u1edf Ch\u1ee3 Vinh, anh mu\u1ed1n b\u00e1n v\u1edbi gi\u00e1 250 tri\u1ec7u \u0111\u1ed3ng v\u00e0 d\u1ef1 ki\u1ebfn b\u00e1n trong v\u00f2ng m\u1ed9t th\u00e1ng. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi, \u0111\u1ecdc l\u1ea1i gi\u00e1 v\u00e0 n\u00f3i r\u00f5 ph\u00ed d\u1ecbch v\u1ee5 1%, \u0111\u1ed3ng th\u1eddi h\u01b0\u1edbng d\u1eabn g\u1eedi \u1ea3nh v\u00e0 gi\u1ea5y t\u1edd sau khi k\u1ebft b\u1ea1n Zalo."
}
▸ Output
{
"posted": true,
"thread_ts": "1785728431.143099"
}
✓
CRM_APIS
242ms
03/08 10:52
✓
CRM_ACTIVITIES
108ms
03/08 10:52
✓
SLACK_AUDIO
3.9s
03/08 10:52
✓
UPDATE_CLOSING
114ms
03/08 10:52
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh Hoàng Huy đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe Toyota ailtis 1.8 2004 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: À. À, dạ đúng rồi. Ờ, dạ đúng rồi. Agent: Dạ, em cảm ơn anh. [happy] Dạ xe mình hiện có còn vay góp ngân hàng không ạ? Client: Không có em. Agent: Dạ, em ghi nhận ạ. [happy] Dạ cho em xác nhận lại xe mình là đời sản xuất năm hai ngàn lẻ bốn phải không anh? Client: Dạ đúng rồi em, xe đời hai lẻ bốn. Agent: Dạ, em cảm ơn anh. [happy] Dạ hiện tại xe mình đang ở khu vực nào ạ? Client: Ở Chợ Vinh. Agent: dạ, em nắm thông tin của mình ạ! Dạ, em ghi nhận là xe mình đang ở Chợ Vinh ạ. [happy] Dạ xe mình hiện đã chạy khoảng bao nhiêu kilomet rồi ạ? Client: Ừm, à, ba ch-- hơn, hơn, hơn 300 ngàn rồi em. Agent: Dạ, hơn ba trăm ngàn kilomet ạ. [happy] Dạ không biết xe mình có từng va chạm nặng hay bị ngập nước gì không ạ? Client: Không có anh. Agent: Dạ, em ghi nhận ạ. [happy] Dạ anh bán xe lần này vì lý do gì ạ? Client: Alo. Agent: Dạ, em nghe ạ. [happy] Anh có thể chia sẻ lý do mình bán xe được không ạ? Client: À, bảo xe khác em. Agent: Dạ, mình bán xe để mua xe khác ạ. [happy] Dạ không biết mình đã tìm hiểu hay... Client: Đúng rồi. Agent: ...đặt cọc mẫu xe nào chưa ạ? Client: À, có, ờm, có, có tham khảo chiếc xe ở gần nhà rồi em. Agent: Dạ, mình đã tham khảo xe rồi ạ. [happy] Dạ mình dự kiến khoảng bao lâu nữa lấy xe mới ạ? Client: Thì, ờ, thì chừng nào bán được chiếc này thì, ờ, coi đủ phí bao nhiêu nữa mới, mới lấy chiếc kia. Agent: Dạ, em hiểu rồi ạ. [happy] Dạ hiện tại anh có kế hoạch bán xe này trong bao lâu ạ? Tầm một tuần hay hơn ạ? Client: Dạ, tháng, tháng... Agent: Dạ, trong khoảng một tháng ạ. [happy] Dạ anh mong muốn bán xe này với... Client: Dạ được ạ. Agent: mức giá khoảng bao nhiêu ạ? Client: Hai trăm rưỡi à. Agent: Dạ, em xin phép đọc lại mức giá mong muốn của mình nhé, có thể em nghe sai nên có gì mình chỉnh giúp em nha. [happy] Dạ hai trăm rưỡi đúng không ạ? Client: Đúng rồi ạ. Agent: Dạ, em ghi nhận mức giá mong muốn hai trăm năm mươi triệu của mình rồi ạ. [happy] Dạ bên em thu phí dịch vụ chỉ một phần trăm trên giá bán cuối cùng thôi ạ. Bên em kết nối hơn hai ngàn người mua tiềm năng để mang lại giá tốt nhất và hỗ trợ hồ sơ mua bán xe nhanh nhất cho mình ạ. Anh có thắc mắc gì về phí dịch vụ hay cách hoạt động của Vu-Ca không ạ? Client: À, không ạ. Agent: Dạ, em cảm ơn anh. [happy] Dạ anh cho em xác nhận số điện thoại em đang gọi có phải là số Zalo của anh không ạ? Số này mình có chặn tìm kiếm hay nhắn tin... Client: Đúng rồi em. Agent: từ người lạ không ạ? Client: Có chặn người lạ không? Agent: Dạ, em đã ghi nhận thông tin xe của mình rồi ạ, sẽ có chuyên viên Vu-Ca kết bạn và hỗ trợ tiếp tục ạ. [happy] Sau khi kết bạn Zalo anh gửi giúp... Client: Dạ, cảm ơn. Agent: em bộ ảnh nội ngoại thất xe và giấy đăng kiểm để chuyên viên bên em hỗ trợ nhanh nhất ạ. Client: Dạ, em cảm ơn. Agent: Dạ, em cảm ơn anh ạ. Chúc anh một ngày tốt lành!