6312226b-4153-46fb-b360-2d1a37ef7ab1
CALL BACK
Time
16/08/2026 08:41:15
Duration
2m 45s
Campaign
-
Conversation ID
conv_5601m043nzpjf379wyy3gtrt5w4r
Recording
AI Extraction
odo
80000
loan
KHÔNG VAY NGÂN HÀNG
year
2020
status
CALL BACK
summary
Cuộc gọi giữa agent Mỹ Linh và anh Triết về việc bán xe Suzuki XL7 2020. Anh Triết xác nhận là chính chủ, xe đã hết vay ngân hàng, đang ở Phan Thiết, đã chạy 80.000 km, chưa va chạm hay ngập nước, bảo dưỡng đầy đủ. Anh muốn bán để đổi xe mới, không gấp, chỉ bán khi được giá. Anh chưa đưa ra mức giá cụ thể, nhờ Vu-Ca định giá. Agent đã giới thiệu phí dịch vụ 1% và kết nối hơn 2000 người mua tiềm năng, nhưng chưa xác nhận Zalo và chưa đưa ra hướng dẫn cuối.
is_owner
CHÍNH CHỦ
location
Phan Thiết, Bình Thuận
intention
SLOW
is_silent
-
info_score
8
is_closing
True
car_history
Chưa va chạm, không ngập nước, bảo dưỡng đầy đủ.
sale_reason
Đổi xe mới
zalo_status
FALSE
asking_price
CHƯA RÕ
fee_confirmed
TRUE
Execution Steps
✓
FIND_LEAD
187ms
16/08 08:41
▸ Input
{
"phone": "0367766980"
}
▸ Output
{
"car_brand": "Suzuki",
"car_model": "XL7",
"lead_id": "6312226b-4153-46fb-b360-2d1a37ef7ab1",
"name": "Nguy\u1ec5n Minh Tri\u1ebft",
"sales": "U0873P7C4H5",
"sku": "FB-BZ26B6CJ"
}
✓
FILTER_SALES
6ms
16/08 08:41
▸ Input
{
"sales_slack_id": "U0873P7C4H5"
}
▸ Output
{
"decision": "CALL"
}
✓
PREPARE_CALL
3.1s
16/08 08:41
▸ Input
{
"car_brand": "Suzuki",
"car_model": "XL7",
"name": "Nguy\u1ec5n Minh Tri\u1ebft",
"sku": "FB-BZ26B6CJ"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1786844359.245819",
"variables": {
"anh_chi": "anh",
"car_make": "Suzuki XL7 2020",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Nguy\u1ec5n Minh Tri\u1ebft"
}
}
✓
OUTBOUND_CALL
14.8s
16/08 08:41
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0367766980",
"variables": {
"anh_chi": "anh",
"car_make": "Suzuki XL7 2020",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Nguy\u1ec5n Minh Tri\u1ebft"
}
}
▸ Output
{
"conversation_id": "conv_5601m043nzpjf379wyy3gtrt5w4r",
"raw": {
"conversation_id": "conv_5601m043nzpjf379wyy3gtrt5w4r",
"message": "Outbound call initiated",
"sip_call_id": "SCL_AEXUACUgKWiq",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
4m 0s
16/08 08:45
▸ Input
{
"conversation_id": "conv_5601m043nzpjf379wyy3gtrt5w4r"
}
▸ Output
{
"duration_secs": 165,
"status": "done"
}
✓
TRANSCRIPT
16/08 08:45
▸ Input
{
"raw_turns": 51
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Nguy\u1ec5n Minh Tri\u1ebft \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Suzuki XL7 2020 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. \u0110\u00fang r\u1ed3i. \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh. Xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em x\u00e1c ...\nClient: Kh\u00f4ng, ra h\u1ebft r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai m\u01b0\u01a1i ph\u1ea3i kh\u00f4ng anh?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. ...\nClient: N\u0103m hai kh\u00f4ng hai m\u01b0\u01a1i.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. Hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: Vinh Phong, Vinh Phong C\u00fa, L\u00e2m \u0110\u1ed3ng \u00e1.\nAgent: D\u1ea1 em ghi nh\u1eadn \u0111\u1ecba ch\u1ec9 c\u1ee7a m\u00ecnh \u1edf V\u0129nh Phong, L\u00e2m \u0110\u1ed3ng \u1ea1. D\u1ea1 xe m\u00ecnh ...\nClient: Tuy Phong. Nh\u01b0ng m\u00e0 hi\u1ec7n t\u1ea1i \u0111ang \u1edf Phan Thi\u1ebft.\nAgent: D\u1ea1 em ghi nh\u1eadn...\nClient: Hi\u1ec7n t\u1ea1i xe \u0111ang \u1edf Phan Thi\u1ebft.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh \u0111ang \u1edf Phan Thi\u1ebft \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: Ngo\u00e0i.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3...\nClient: 80.000.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh \u0111\u00e3 ch\u1ea1y kho\u1ea3ng t\u00e1m...\nClient: B\u1ea3o d\u01b0\u1ee1ng \u0111\u1ea7y \u0111\u1ee7.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh \u0111\u00e3 ch\u1ea1y kho\u1ea3ng t\u00e1m m\u01b0\u01a1i ngh\u00ecn kilomet \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m...\nClient: \u00c0. \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1...\nClient: Ch\u01b0a va ch\u1ea1m g\u00ec h\u1ebft.\nAgent: ...\nClient: Kh\u00f4ng ng\u1eadp n\u01b0\u1edbc lu\u00f4n.\nAgent: D\u1ea1 em ghi ...\nClient: B\u1ea3o d\u01b0\u1ee1ng, \u01a1, \u0111\u1ea7y \u0111\u1ee7.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh ch\u01b0a t\u1eebng va ch\u1ea1m n\u1eb7ng hay ng\u1eadp n\u01b0\u1edbc \u1ea1. D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec ...\nClient: Ngo\u1ea1i.\nAgent: D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: Sao?\nAgent: D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec ...\nClient: N\u1ed5i xe m\u1edbi.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u00ecnh b\u00e1n xe \u0111\u1ec3 \u0111\u1ed5i xe ...\nClient: \u0110\u1ed5i xe kh\u00e1c, mua xe m\u1edbi.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u00ecnh b\u00e1n xe \u0111\u1ec3 \u0111\u1ed5i xe m\u1edbi \u1ea1. Kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o...\nClient: Ch\u01b0a \u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: N\u00f3i chung l\u00e0 \u0111\u01b0\u1ee3c gi\u00e1 th\u00ec b\u00e1n, bao nhi\u00eau l\u00e2u c\u0169ng \u0111\u01b0\u1ee3c m\u00e0 \u0111\u01b0\u1ee3c gi\u00e1 m\u1edbi b\u00e1n. C\u00f2n m\u00e0 kh\u00f4ng, gi\u00e1 r\u1ebb qu\u00e1 th\u00ec kh\u00f4ng c\u00f3 b\u00e1n.\nAgent: D\u1ea1 em hi\u1ec3u \u1ea1. D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: \u1eeam.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3...\nClient: V\u00ec gi\u1edd con bi\u1ebft gi\u00e1, con bi\u1ebft, con bi\u1ebft gi\u00e1 n\u00ean m\u1edbi, \u01a1, \u0111\u1ecbnh gi\u00e1 th\u00ec \u0111\u01b0\u1ee3c bao nhi\u00eau, nh\u1eafm t\u00ecnh h\u00ecnh \u0111\u01b0\u1ee3c th\u00ec m\u1edbi b\u00e1n \u0111\u00f3. Anh kh\u00f4ng bi\u1ebft gi\u00e1 l\u00e0 n\u00f3 bao nhi\u00eau, \u01a1, n\u1eefa th\u00ec n\u00ean anh m\u1edbi nh\u1edd \u0111\u1ecbnh, \u1edd, \u0111\u1ecbnh gi\u00e1 l\u1ea1i \u0111\u01b0\u1ee3c bao nhi\u00eau anh m\u1edbi b\u00e1n n\u00e0y.\nAgent: D\u1ea1 v\u1eady \u0111\u1ec3 em b\u00e1o l\u1ea1i v\u1edbi chuy\u00ean vi\u00ean Vu-Ca h\u1ed7 tr\u1ee3 m\u00ecnh \u0111\u1ecbnh gi\u00e1 chu\u1ea9n nh\u1ea5t khi k\u1ebft n\u1ed1i nh\u00e9 \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n...\nClient: \u0110\u00fang r\u1ed3i, ch\u00ednh...\nAgent: ...cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m...\nClient: \u00c0, \u0111\u1ebfn nh\u00e0 coi th\u1eed l\u00e0 \u0111\u01b0\u1ee3c bao nhi\u00eau r\u1ed3i \u0111\u1ed3ng \u00fd b\u00e1n. \u1eea.\nAgent: D\u1ea1 \u0111\u00fang r\u1ed3i \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng...",
"length": 2998,
"turns": 51
}
✓
AI_EXTRACTION
7.3s
16/08 08:45
▸ Input
{
"model": "deepseek-v4-flash:0731-cloud",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Nguy\u1ec5n Minh Tri\u1ebft \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Suzuki XL7 2020 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. \u0110\u00fang r\u1ed3i. \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh. Xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em x\u00e1c ...\nClient: Kh\u00f4ng, ra h\u1ebft r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai m\u01b0\u01a1i ph\u1ea3i kh\u00f4ng anh?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. ...\nClient: N\u0103m hai kh\u00f4ng hai m\u01b0\u01a1i.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. Hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: Vinh Phong, Vinh Phong C\u00fa, L\u00e2m \u0110\u1ed3ng \u00e1.\nAgent: D\u1ea1 em ghi nh\u1eadn \u0111\u1ecba ch\u1ec9 c\u1ee7a m\u00ecnh \u1edf V\u0129nh Phong, L\u00e2m \u0110\u1ed3ng \u1ea1. D\u1ea1 xe m\u00ecnh ...\nClient: Tuy Phong. Nh\u01b0ng m\u00e0 hi\u1ec7n t\u1ea1i \u0111ang \u1edf Phan Thi\u1ebft.\nAgent: D\u1ea1 em ghi nh\u1eadn...\nClient: Hi\u1ec7n t\u1ea1i xe \u0111ang \u1edf Phan Thi\u1ebft.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh \u0111ang \u1edf Phan Thi\u1ebft \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: Ngo\u00e0i.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3...\nClient: 80.000.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh \u0111\u00e3 ch\u1ea1y kho\u1ea3ng t\u00e1m...\nClient: B\u1ea3o d\u01b0\u1ee1ng \u0111\u1ea7y \u0111\u1ee7.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh \u0111\u00e3 ch\u1ea1y kho\u1ea3ng t\u00e1m m\u01b0\u01a1i ngh\u00ecn kilomet \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m...\nClient: \u00c0. \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1...\nClient: Ch\u01b0a va ch\u1ea1m g\u00ec h\u1ebft.\nAgent: ...\nClient: Kh\u00f4ng ng\u1eadp n\u01b0\u1edbc lu\u00f4n.\nAgent: D\u1ea1 em ghi ...\nClient: B\u1ea3o d\u01b0\u1ee1ng, \u01a1, \u0111\u1ea7y \u0111\u1ee7.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh ch\u01b0a t\u1eebng va ch\u1ea1m n\u1eb7ng hay ng\u1eadp n\u01b0\u1edbc \u1ea1. D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec ...\nClient: Ngo\u1ea1i.\nAgent: D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: Sao?\nAgent: D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec ...\nClient: N\u1ed5i xe m\u1edbi.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u00ecnh b\u00e1n xe \u0111\u1ec3 \u0111\u1ed5i xe ...\nClient: \u0110\u1ed5i xe kh\u00e1c, mua xe m\u1edbi.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u00ecnh b\u00e1n xe \u0111\u1ec3 \u0111\u1ed5i xe m\u1edbi \u1ea1. Kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o...\nClient: Ch\u01b0a \u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: N\u00f3i chung l\u00e0 \u0111\u01b0\u1ee3c gi\u00e1 th\u00ec b\u00e1n, bao nhi\u00eau l\u00e2u c\u0169ng \u0111\u01b0\u1ee3c m\u00e0 \u0111\u01b0\u1ee3c gi\u00e1 m\u1edbi b\u00e1n. C\u00f2n m\u00e0 kh\u00f4ng, gi\u00e1 r\u1ebb qu\u00e1 th\u00ec kh\u00f4ng c\u00f3 b\u00e1n.\nAgent: D\u1ea1 em hi\u1ec3u \u1ea1. D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: \u1eeam.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3...\nClient: V\u00ec gi\u1edd con bi\u1ebft gi\u00e1, con bi\u1ebft, con bi\u1ebft gi\u00e1 n\u00ean m\u1edbi, \u01a1, \u0111\u1ecbnh gi\u00e1 th\u00ec \u0111\u01b0\u1ee3c bao nhi\u00eau, nh\u1eafm t\u00ecnh h\u00ecnh \u0111\u01b0\u1ee3c th\u00ec m\u1edbi b\u00e1n \u0111\u00f3. Anh kh\u00f4ng bi\u1ebft gi\u00e1 l\u00e0 n\u00f3 bao nhi\u00eau, \u01a1, n\u1eefa th\u00ec n\u00ean anh m\u1edbi nh\u1edd \u0111\u1ecbnh, \u1edd, \u0111\u1ecbnh gi\u00e1 l\u1ea1i \u0111\u01b0\u1ee3c bao nhi\u00eau anh m\u1edbi b\u00e1n n\u00e0y.\nAgent: D\u1ea1 v\u1eady \u0111\u1ec3 em b\u00e1o l\u1ea1i v\u1edbi chuy\u00ean vi\u00ean Vu-Ca h\u1ed7 tr\u1ee3 m\u00ecnh \u0111\u1ecbnh gi\u00e1 chu\u1ea9n nh\u1ea5t khi k\u1ebft n\u1ed1i nh\u00e9 \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n...\nClient: \u0110\u00fang r\u1ed3i, ch\u00ednh...\nAgent: ...cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m...\nClient: \u00c0, \u0111\u1ebfn nh\u00e0 coi th\u1eed l\u00e0 \u0111\u01b0\u1ee3c bao nhi\u00eau r\u1ed3i \u0111\u1ed3ng \u00fd b\u00e1n. \u1eea.\nAgent: D\u1ea1 \u0111\u00fang r\u1ed3i \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng..."
}
▸ Output
{
"asking_price": "CH\u01afA R\u00d5",
"car_history": "Ch\u01b0a va ch\u1ea1m, kh\u00f4ng ng\u1eadp n\u01b0\u1edbc, b\u1ea3o d\u01b0\u1ee1ng \u0111\u1ea7y \u0111\u1ee7.",
"fee_confirmed": "TRUE",
"info_score": 8,
"intention": "SLOW",
"is_closing": true,
"is_owner": "CH\u00cdNH CH\u1ee6",
"is_silent": false,
"loan": "KH\u00d4NG VAY NG\u00c2N H\u00c0NG",
"location": "Phan Thi\u1ebft, B\u00ecnh Thu\u1eadn",
"odo": "80000",
"sale_reason": "\u0110\u1ed5i xe m\u1edbi",
"status": "CALL BACK",
"summary": "Cu\u1ed9c g\u1ecdi gi\u1eefa agent M\u1ef9 Linh v\u00e0 anh Tri\u1ebft v\u1ec1 vi\u1ec7c b\u00e1n xe Suzuki XL7 2020. Anh Tri\u1ebft x\u00e1c nh\u1eadn l\u00e0 ch\u00ednh ch\u1ee7, xe \u0111\u00e3 h\u1ebft vay ng\u00e2n h\u00e0ng, \u0111ang \u1edf Phan Thi\u1ebft, \u0111\u00e3 ch\u1ea1y 80.000 km, ch\u01b0a va ch\u1ea1m hay ng\u1eadp n\u01b0\u1edbc, b\u1ea3o d\u01b0\u1ee1ng \u0111\u1ea7y \u0111\u1ee7. Anh mu\u1ed1n b\u00e1n \u0111\u1ec3 \u0111\u1ed5i xe m\u1edbi, kh\u00f4ng g\u1ea5p, ch\u1ec9 b\u00e1n khi \u0111\u01b0\u1ee3c gi\u00e1. Anh ch\u01b0a \u0111\u01b0a ra m\u1ee9c gi\u00e1 c\u1ee5 th\u1ec3, nh\u1edd Vu-Ca \u0111\u1ecbnh gi\u00e1. Agent \u0111\u00e3 gi\u1edbi thi\u1ec7u ph\u00ed d\u1ecbch v\u1ee5 1% v\u00e0 k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng, nh\u01b0ng ch\u01b0a x\u00e1c nh\u1eadn Zalo v\u00e0 ch\u01b0a \u0111\u01b0a ra h\u01b0\u1edbng d\u1eabn cu\u1ed1i.",
"year": "2020",
"zalo_status": "FALSE"
}
✓
SLACK_POST
760ms
16/08 08:45
▸ Input
{
"sales_slack_id": "U0873P7C4H5",
"sku": "FB-BZ26B6CJ",
"status": "CALL BACK",
"summary": "Cu\u1ed9c g\u1ecdi gi\u1eefa agent M\u1ef9 Linh v\u00e0 anh Tri\u1ebft v\u1ec1 vi\u1ec7c b\u00e1n xe Suzuki XL7 2020. Anh Tri\u1ebft x\u00e1c nh\u1eadn l\u00e0 ch\u00ednh ch\u1ee7, xe \u0111\u00e3 h\u1ebft vay ng\u00e2n h\u00e0ng, \u0111ang \u1edf Phan Thi\u1ebft, \u0111\u00e3 ch\u1ea1y 80.000 km, ch\u01b0a va ch\u1ea1m hay ng\u1eadp n\u01b0\u1edbc, b\u1ea3o d\u01b0\u1ee1ng \u0111\u1ea7y \u0111\u1ee7. Anh mu\u1ed1n b\u00e1n \u0111\u1ec3 \u0111\u1ed5i xe m\u1edbi, kh\u00f4ng g\u1ea5p, ch\u1ec9 b\u00e1n khi \u0111\u01b0\u1ee3c gi\u00e1. Anh ch\u01b0a \u0111\u01b0a ra m\u1ee9c gi\u00e1 c\u1ee5 th\u1ec3, nh\u1edd Vu-Ca \u0111\u1ecbnh gi\u00e1. Agent \u0111\u00e3 gi\u1edbi thi\u1ec7u ph\u00ed d\u1ecbch v\u1ee5 1% v\u00e0 k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng, nh\u01b0ng ch\u01b0a x\u00e1c nh\u1eadn Zalo v\u00e0 ch\u01b0a \u0111\u01b0a ra h\u01b0\u1edbng d\u1eabn cu\u1ed1i."
}
▸ Output
{
"posted": true,
"thread_ts": "1786844359.245819"
}
✓
CRM_APIS
629ms
16/08 08:45
✓
CRM_ACTIVITIES
191ms
16/08 08:45
✓
SLACK_AUDIO
3.9s
16/08 08:45
✓
UPDATE_CLOSING
174ms
16/08 08:45
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh Nguyễn Minh Triết đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe Suzuki XL7 2020 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Alo. Đúng rồi. Đúng rồi. Agent: Dạ em cảm ơn anh. Xe mình hiện có còn vay góp ngân hàng không ạ? Client: Đúng rồi. Agent: Dạ em xác ... Client: Không, ra hết rồi. Agent: Dạ em ghi nhận ạ. Dạ cho em xác nhận lại xe mình là đời sản xuất năm hai không hai mươi phải không anh? Client: Đúng rồi. Agent: Dạ em ghi nhận ạ. ... Client: Năm hai không hai mươi. Agent: Dạ em ghi nhận ạ. Hiện tại xe mình đang ở khu vực nào ạ? Client: Vinh Phong, Vinh Phong Cú, Lâm Đồng á. Agent: Dạ em ghi nhận địa chỉ của mình ở Vĩnh Phong, Lâm Đồng ạ. Dạ xe mình ... Client: Tuy Phong. Nhưng mà hiện tại đang ở Phan Thiết. Agent: Dạ em ghi nhận... Client: Hiện tại xe đang ở Phan Thiết. Agent: Dạ em ghi nhận xe mình đang ở Phan Thiết ạ. Dạ xe mình hiện đã chạy khoảng bao nhiêu kilomet rồi ạ? Client: Ngoài. Agent: Dạ không biết xe mình có... Client: 80.000. Agent: Dạ em ghi nhận xe mình đã chạy khoảng tám... Client: Bảo dưỡng đầy đủ. Agent: Dạ em ghi nhận xe mình đã chạy khoảng tám mươi nghìn kilomet ạ. Dạ không biết xe mình có từng va chạm... Client: À. Đúng rồi. Agent: Dạ... Client: Chưa va chạm gì hết. Agent: ... Client: Không ngập nước luôn. Agent: Dạ em ghi ... Client: Bảo dưỡng, ơ, đầy đủ. Agent: Dạ em ghi nhận xe mình chưa từng va chạm nặng hay ngập nước ạ. Dạ anh bán xe lần này vì ... Client: Ngoại. Agent: Dạ anh bán xe lần này vì lý do gì ạ? Client: Sao? Agent: Dạ anh bán xe lần này vì ... Client: Nổi xe mới. Agent: Dạ em ghi nhận mình bán xe để đổi xe ... Client: Đổi xe khác, mua xe mới. Agent: Dạ em ghi nhận mình bán xe để đổi xe mới ạ. Không biết mình đã tìm hiểu hay đặt cọc mẫu xe nào... Client: Chưa ạ. Agent: Dạ em ghi nhận ạ. Dạ hiện tại anh có kế hoạch bán xe này trong bao lâu ạ? Tầm một tuần hay hơn ạ? Client: Nói chung là được giá thì bán, bao nhiêu lâu cũng được mà được giá mới bán. Còn mà không, giá rẻ quá thì không có bán. Agent: Dạ em hiểu ạ. Dạ anh mong muốn bán xe này với mức giá khoảng bao nhiêu ạ? Client: Ừm. Agent: Dạ em xin phép đọc lại mức giá mong muốn của mình nhé, có... Client: Vì giờ con biết giá, con biết, con biết giá nên mới, ơ, định giá thì được bao nhiêu, nhắm tình hình được thì mới bán đó. Anh không biết giá là nó bao nhiêu, ơ, nữa thì nên anh mới nhờ định, ờ, định giá lại được bao nhiêu anh mới bán này. Agent: Dạ vậy để em báo lại với chuyên viên Vu-Ca hỗ trợ mình định giá chuẩn nhất khi kết nối nhé ạ. Dạ bên em thu phí dịch vụ chỉ một phần trăm trên giá bán... Client: Đúng rồi, chính... Agent: ...cuối cùng thôi ạ. Bên em kết nối hơn hai nghìn người mua tiềm năng để mang lại giá tốt nhất và hỗ trợ hồ sơ mua bán xe nhanh nhất cho m... Client: À, đến nhà coi thử là được bao nhiêu rồi đồng ý bán. Ừ. Agent: Dạ đúng rồi ạ. Anh có thắc mắc gì về phí dịch vụ hay cách hoạt động của Vu-Ca không...