d28f5bff-794c-4e6d-9439-d4c5435f88f7
CALL BACK
Time
10/08/2026 12:04:37
Duration
2m 10s
Campaign
-
Conversation ID
conv_0901kzn0y56nfcf8qcw3fcnasraz
Recording
AI Extraction
odo
11000
loan
KHÔNG VAY NGÂN HÀNG
year
2019
status
CALL BACK
summary
Cuộc gọi giữa agent Mỹ Linh và khách hàng Thạch Nguyễn về việc bán xe Hyundai i10 2019. Khách xác nhận là chính chủ, xe không vay ngân hàng, đang ở Thái Bình, đã chạy 11.000 km, không có va chạm nặng nhưng hai cánh cửa bị trầy xước. Lý do bán là cần tiền. Agent đã thu thập thông tin cơ bản nhưng chưa xác nhận Zalo, chưa hỏi giá mong muốn, chưa nói về phí dịch vụ và chưa đưa hướng dẫn cuối. Do đó, cuộc gọi cần được gọi lại để hoàn thiện các bước chốt.
is_owner
CHÍNH CHỦ
location
Thái Bình
intention
SLOW
is_silent
-
info_score
7
is_closing
True
car_history
Không có va chạm nặng, nhưng hai cánh cửa có trầy xước, máy móc còn nguyên bản.
sale_reason
Cần tiền (theo khách nói 'chích thì bán, đường rác thì bán')
zalo_status
FALSE
asking_price
CHƯA RÕ
fee_confirmed
FALSE
Execution Steps
✓
FIND_LEAD
35ms
10/08 12:04
▸ Input
{
"phone": "0342811589"
}
▸ Output
{
"car_brand": "Hyundai",
"car_model": "i10",
"lead_id": "d28f5bff-794c-4e6d-9439-d4c5435f88f7",
"name": "Th\u1ea1ch Nguy\u1ec5n",
"sales": "U06LW6BHJ57",
"sku": "FB-WHEFNNJY"
}
✓
FILTER_SALES
5ms
10/08 12:04
▸ Input
{
"sales_slack_id": "U06LW6BHJ57"
}
▸ Output
{
"decision": "CALL"
}
✓
PREPARE_CALL
7.4s
10/08 12:04
▸ Input
{
"car_brand": "Hyundai",
"car_model": "i10",
"name": "Th\u1ea1ch Nguy\u1ec5n",
"sku": "FB-WHEFNNJY"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1786338166.284239",
"variables": {
"anh_chi": "anh",
"car_make": "Hyundai i10 2019",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Th\u1ea1ch Nguy\u1ec5n"
}
}
✓
OUTBOUND_CALL
13.2s
10/08 12:04
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0342811589",
"variables": {
"anh_chi": "anh",
"car_make": "Hyundai i10 2019",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Th\u1ea1ch Nguy\u1ec5n"
}
}
▸ Output
{
"conversation_id": "conv_0901kzn0y56nfcf8qcw3fcnasraz",
"raw": {
"conversation_id": "conv_0901kzn0y56nfcf8qcw3fcnasraz",
"message": "Outbound call initiated",
"sip_call_id": "SCL_q6ZcWjKP2PfF",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
4m 0s
10/08 12:08
▸ Input
{
"conversation_id": "conv_0901kzn0y56nfcf8qcw3fcnasraz"
}
▸ Output
{
"duration_secs": 130,
"status": "done"
}
✓
TRANSCRIPT
10/08 12:08
▸ Input
{
"raw_turns": 30
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Th\u1ea1ch Nguy\u1ec5n \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Hyundai i10 2019 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. D\u1ea1. D\u1ea1.\nAgent: D\u1ea1 em nghe r\u1ea5t ...\nClient: \u1edc, ch\u00ednh ch\u1ee7 \u00e1.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh mua...\nClient: V\u00e2ng.\nAgent: D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng, kh\u00f4ng. D\u1ea1 l\u1ea1 lanh v\u1eady n\u00e8. Ch\u00ednh ch\u1ee7.\nAgent: D\u1ea1 em ghi nh\u1eadn. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi ch\u00edn ph\u1ea3i kh\u00f4ng anh?\nClient: D\u1ea1.\nAgent: D\u1ea1 em th\u1ea5y \u0111\u1ecba ...\nClient: V\u00e2ng.\nAgent: D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: \u0110\u00e2u \u1edf th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh \u0111\u00e2u. \u1ede ngo\u00e0i B\u1eafc kh\u00f4ng \u00e0.\nAgent: D\u1ea1 v\u1eady hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: Khu v\u1ef1c Th\u00e1i B\u00ecnh.\nAgent: D\u1ea1 em ghi nh\u1eadn. D\u1ea1 xe ...\nClient: Ch\u00e1y.\nAgent: D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: M\u01b0\u1eddi m\u1ed9t ngh\u00ecn.\nAgent: D\u1ea1 em ghi nh\u1eadn. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng. \u1eeam, kh\u00f4ng c\u00f3 \u0111i t\u1eeb h\u00f4ng, hai c\u00e1nh c\u1eeda.\nAgent: D\u1ea1 em ghi nh\u1eadn. D\u1ea1 anh b\u00e1n xe...\nClient: M\u00e1y v\u00e0 m\u00f3c c\u00f2n zin.\nAgent: D\u1ea1 em ghi nh\u1eadn. D\u1ea1...\nClient: D\u1ea1.\nAgent: D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: C\u00e1i n\u00e0y l\u00fd do g\u00ec? Ch\u00edch th\u00ec b\u00e1n, \u0111\u01b0\u1eddng r\u00e1c th\u00ec b\u00e1n.\nAgent: D\u1ea1 em ghi nh\u1eadn. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: D\u1ea1, em, \u01a1, l\u00e0, l\u00e0, l\u00e0, l\u00e0 hi\u1ec7n t\u00f4i l\u1ea1i l\u00e0...",
"length": 1524,
"turns": 30
}
✓
AI_EXTRACTION
8.7s
10/08 12:09
▸ Input
{
"model": "deepseek-v4-flash:0731-cloud",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Th\u1ea1ch Nguy\u1ec5n \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Hyundai i10 2019 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. D\u1ea1. D\u1ea1.\nAgent: D\u1ea1 em nghe r\u1ea5t ...\nClient: \u1edc, ch\u00ednh ch\u1ee7 \u00e1.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh mua...\nClient: V\u00e2ng.\nAgent: D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng, kh\u00f4ng. D\u1ea1 l\u1ea1 lanh v\u1eady n\u00e8. Ch\u00ednh ch\u1ee7.\nAgent: D\u1ea1 em ghi nh\u1eadn. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi ch\u00edn ph\u1ea3i kh\u00f4ng anh?\nClient: D\u1ea1.\nAgent: D\u1ea1 em th\u1ea5y \u0111\u1ecba ...\nClient: V\u00e2ng.\nAgent: D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: \u0110\u00e2u \u1edf th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh \u0111\u00e2u. \u1ede ngo\u00e0i B\u1eafc kh\u00f4ng \u00e0.\nAgent: D\u1ea1 v\u1eady hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: Khu v\u1ef1c Th\u00e1i B\u00ecnh.\nAgent: D\u1ea1 em ghi nh\u1eadn. D\u1ea1 xe ...\nClient: Ch\u00e1y.\nAgent: D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: M\u01b0\u1eddi m\u1ed9t ngh\u00ecn.\nAgent: D\u1ea1 em ghi nh\u1eadn. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng. \u1eeam, kh\u00f4ng c\u00f3 \u0111i t\u1eeb h\u00f4ng, hai c\u00e1nh c\u1eeda.\nAgent: D\u1ea1 em ghi nh\u1eadn. D\u1ea1 anh b\u00e1n xe...\nClient: M\u00e1y v\u00e0 m\u00f3c c\u00f2n zin.\nAgent: D\u1ea1 em ghi nh\u1eadn. D\u1ea1...\nClient: D\u1ea1.\nAgent: D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: C\u00e1i n\u00e0y l\u00fd do g\u00ec? Ch\u00edch th\u00ec b\u00e1n, \u0111\u01b0\u1eddng r\u00e1c th\u00ec b\u00e1n.\nAgent: D\u1ea1 em ghi nh\u1eadn. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: D\u1ea1, em, \u01a1, l\u00e0, l\u00e0, l\u00e0, l\u00e0 hi\u1ec7n t\u00f4i l\u1ea1i l\u00e0..."
}
▸ Output
{
"asking_price": "CH\u01afA R\u00d5",
"car_history": "Kh\u00f4ng c\u00f3 va ch\u1ea1m n\u1eb7ng, nh\u01b0ng hai c\u00e1nh c\u1eeda c\u00f3 tr\u1ea7y x\u01b0\u1edbc, m\u00e1y m\u00f3c c\u00f2n nguy\u00ean b\u1ea3n.",
"fee_confirmed": "FALSE",
"info_score": 7,
"intention": "SLOW",
"is_closing": true,
"is_owner": "CH\u00cdNH CH\u1ee6",
"is_silent": false,
"loan": "KH\u00d4NG VAY NG\u00c2N H\u00c0NG",
"location": "Th\u00e1i B\u00ecnh",
"odo": "11000",
"sale_reason": "C\u1ea7n ti\u1ec1n (theo kh\u00e1ch n\u00f3i \u0027ch\u00edch th\u00ec b\u00e1n, \u0111\u01b0\u1eddng r\u00e1c th\u00ec b\u00e1n\u0027)",
"status": "CALL BACK",
"summary": "Cu\u1ed9c g\u1ecdi gi\u1eefa agent M\u1ef9 Linh v\u00e0 kh\u00e1ch h\u00e0ng Th\u1ea1ch Nguy\u1ec5n v\u1ec1 vi\u1ec7c b\u00e1n xe Hyundai i10 2019. Kh\u00e1ch x\u00e1c nh\u1eadn l\u00e0 ch\u00ednh ch\u1ee7, xe kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u0111ang \u1edf Th\u00e1i B\u00ecnh, \u0111\u00e3 ch\u1ea1y 11.000 km, kh\u00f4ng c\u00f3 va ch\u1ea1m n\u1eb7ng nh\u01b0ng hai c\u00e1nh c\u1eeda b\u1ecb tr\u1ea7y x\u01b0\u1edbc. L\u00fd do b\u00e1n l\u00e0 c\u1ea7n ti\u1ec1n. Agent \u0111\u00e3 thu th\u1eadp th\u00f4ng tin c\u01a1 b\u1ea3n nh\u01b0ng ch\u01b0a x\u00e1c nh\u1eadn Zalo, ch\u01b0a h\u1ecfi gi\u00e1 mong mu\u1ed1n, ch\u01b0a n\u00f3i v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 v\u00e0 ch\u01b0a \u0111\u01b0a h\u01b0\u1edbng d\u1eabn cu\u1ed1i. Do \u0111\u00f3, cu\u1ed9c g\u1ecdi c\u1ea7n \u0111\u01b0\u1ee3c g\u1ecdi l\u1ea1i \u0111\u1ec3 ho\u00e0n thi\u1ec7n c\u00e1c b\u01b0\u1edbc ch\u1ed1t.",
"year": "2019",
"zalo_status": "FALSE"
}
✓
SLACK_POST
611ms
10/08 12:09
▸ Input
{
"sales_slack_id": "U06LW6BHJ57",
"sku": "FB-WHEFNNJY",
"status": "CALL BACK",
"summary": "Cu\u1ed9c g\u1ecdi gi\u1eefa agent M\u1ef9 Linh v\u00e0 kh\u00e1ch h\u00e0ng Th\u1ea1ch Nguy\u1ec5n v\u1ec1 vi\u1ec7c b\u00e1n xe Hyundai i10 2019. Kh\u00e1ch x\u00e1c nh\u1eadn l\u00e0 ch\u00ednh ch\u1ee7, xe kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u0111ang \u1edf Th\u00e1i B\u00ecnh, \u0111\u00e3 ch\u1ea1y 11.000 km, kh\u00f4ng c\u00f3 va ch\u1ea1m n\u1eb7ng nh\u01b0ng hai c\u00e1nh c\u1eeda b\u1ecb tr\u1ea7y x\u01b0\u1edbc. L\u00fd do b\u00e1n l\u00e0 c\u1ea7n ti\u1ec1n. Agent \u0111\u00e3 thu th\u1eadp th\u00f4ng tin c\u01a1 b\u1ea3n nh\u01b0ng ch\u01b0a x\u00e1c nh\u1eadn Zalo, ch\u01b0a h\u1ecfi gi\u00e1 mong mu\u1ed1n, ch\u01b0a n\u00f3i v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 v\u00e0 ch\u01b0a \u0111\u01b0a h\u01b0\u1edbng d\u1eabn cu\u1ed1i. Do \u0111\u00f3, cu\u1ed9c g\u1ecdi c\u1ea7n \u0111\u01b0\u1ee3c g\u1ecdi l\u1ea1i \u0111\u1ec3 ho\u00e0n thi\u1ec7n c\u00e1c b\u01b0\u1edbc ch\u1ed1t."
}
▸ Output
{
"posted": true,
"thread_ts": "1786338166.284239"
}
✓
CRM_APIS
172ms
10/08 12:09
✓
CRM_ACTIVITIES
135ms
10/08 12:09
✓
SLACK_AUDIO
3.3s
10/08 12:09
✓
UPDATE_CLOSING
174ms
10/08 12:09
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh Thạch Nguyễn đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe Hyundai i10 2019 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Alo. Dạ. Dạ. Agent: Dạ em nghe rất ... Client: Ờ, chính chủ á. Agent: Dạ em ghi nhận xe mình mua... Client: Vâng. Agent: Dạ xe mình hiện có còn vay góp ngân hàng không ạ? Client: Không, không. Dạ lạ lanh vậy nè. Chính chủ. Agent: Dạ em ghi nhận. Dạ cho em xác nhận lại xe mình là đời sản xuất năm hai không mười chín phải không anh? Client: Dạ. Agent: Dạ em thấy địa ... Client: Vâng. Agent: Dạ em thấy địa chỉ của anh ở thành phố Hồ Chí Minh, không biết cụ thể mình ở quận nào ạ? Client: Đâu ở thành phố Hồ Chí Minh đâu. Ở ngoài Bắc không à. Agent: Dạ vậy hiện tại xe mình đang ở khu vực nào ạ? Client: Khu vực Thái Bình. Agent: Dạ em ghi nhận. Dạ xe ... Client: Cháy. Agent: Dạ xe mình hiện đã chạy khoảng bao nhiêu kilomet rồi ạ? Client: Mười một nghìn. Agent: Dạ em ghi nhận. Dạ không biết xe mình có từng va chạm nặng hay bị ngập nước gì không ạ? Client: Không. Ừm, không có đi từ hông, hai cánh cửa. Agent: Dạ em ghi nhận. Dạ anh bán xe... Client: Máy và móc còn zin. Agent: Dạ em ghi nhận. Dạ... Client: Dạ. Agent: Dạ anh bán xe lần này vì lý do gì ạ? Client: Cái này lý do gì? Chích thì bán, đường rác thì bán. Agent: Dạ em ghi nhận. Dạ hiện tại anh có kế hoạch bán xe này trong bao lâu ạ? Tầm một tuần hay hơn ạ? Client: Dạ, em, ơ, là, là, là, là hiện tôi lại là...