f3df7002-1782-44e6-b479-987505dd27d9
FAILED
Time
22/09/2026 17:33:05
Duration
2m 28s
Campaign
-
Conversation ID
conv_7501m34aw8zsfhe8fc20cvj14qaa
Recording
AI Extraction
odo
CHƯA RÕ
loan
CHƯA RÕ
year
CHƯA RÕ
status
FAILED
summary
-
is_owner
CHƯA RÕ
location
CHƯA RÕ
intention
SLOW
is_silent
-
info_score
-
is_closing
True
car_history
CHƯA RÕ
sale_reason
CHƯA RÕ
zalo_status
CHƯA RÕ
asking_price
CHƯA RÕ
fee_confirmed
FALSE
Execution Steps
✓
FIND_LEAD
348ms
22/09 17:33
▸ Input
{
"phone": "0382942284"
}
▸ Output
{
"car_brand": "Honda",
"car_model": "CR-V",
"lead_id": "f3df7002-1782-44e6-b479-987505dd27d9",
"name": "S\u01a1n",
"sales": "U0C0MAVLLGY",
"sku": "FB-ED2KAPPM"
}
✓
FILTER_SALES
3ms
22/09 17:33
▸ Input
{
"sales_slack_id": "U0C0MAVLLGY"
}
▸ Output
{
"decision": "CALL"
}
✓
PREPARE_CALL
1m 4s
22/09 17:34
▸ Input
{
"car_brand": "Honda",
"car_model": "CR-V",
"name": "S\u01a1n",
"sku": "FB-ED2KAPPM"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1790073071.996659",
"variables": {
"anh_chi": "anh",
"car_make": "Honda CR-V 2021",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "S\u01a1n"
}
}
✓
OUTBOUND_CALL
10.5s
22/09 17:34
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0382942284",
"variables": {
"anh_chi": "anh",
"car_make": "Honda CR-V 2021",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "S\u01a1n"
}
}
▸ Output
{
"conversation_id": "conv_7501m34aw8zsfhe8fc20cvj14qaa",
"raw": {
"conversation_id": "conv_7501m34aw8zsfhe8fc20cvj14qaa",
"message": "Outbound call initiated",
"sip_call_id": "SCL_MSvMVPvkD8fs",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
4m 0s
22/09 17:38
▸ Input
{
"conversation_id": "conv_7501m34aw8zsfhe8fc20cvj14qaa"
}
▸ Output
{
"duration_secs": 148,
"status": "done"
}
✓
TRANSCRIPT
22/09 17:38
▸ Input
{
"raw_turns": 43
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh S\u01a1n \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Honda CR-V 2021 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: H\u1ea3? \u1edc, \u0111\u01b0\u1ee3c r\u1ed3i anh.\nAgent: D\u1ea1 anh S\u01a1n cho em h\u1ecfi l\u00e0 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Alo.\nAgent: D\u1ea1 em nghe r\u00f5 \u1ea1. Anh S\u01a1n cho em h\u1ecfi l\u00e0 xe m\u00ecnh hi\u1ec7n ...\nClient: M\u00e0y, m\u00e0y, m\u00e0y nghe ai v\u1eady?\nAgent: D\u1ea1 em nghe r\u1ea5t ...\nClient: Em l\u00e0 ng\u01b0\u1eddi hay ai v\u1eady?\nAgent: D\u1ea1 em b\u00ean Vu-Ca \u1ea1.\nClient: \u1edc, Vu-Ca h\u1ea3? Anh n\u00f3i t\u1eeb t\u1eeb anh nghe kh\u00f4ng k\u1ecbp. Anh t\u01b0\u1edfng ai ai kh\u00f4ng \u00e1.\nAgent: D\u1ea1 em xin l\u1ed7i anh, do t\u00edn hi\u1ec7u...\nClient: Alo, em Grab.\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i anh do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: D\u1ea1...\nAgent: D\u1ea1 em ch\u01b0a nghe \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i t\u1eeb m\u00ecnh, em xin ph\u00e9p chuy\u1ec3n sang c\u00e2u ti\u1ebfp theo nh\u00e9 \u1ea1.\nClient: \u00c0, th\u00f4ng em. \u0110\u01b0\u1ee3c kh\u00f4ng? Nghe \u0111\u01b0\u1ee3c kh\u00f4ng?\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe...\nClient: D\u1ea1.\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai m\u01b0\u01a1i m\u1ed1t ph\u1ea3i kh\u00f4ng anh?\nClient: \u0110\u00fang \u1eb9.\nAgent: D\u1ea1 em ...\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: \u1ede qu\u1eadn 3, th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh n\u00e0y.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u00ecnh \u1edf qu\u1eadn ba, th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: R\u1ed3i. \u1edc.\nAgent: ...\nClient: 150.000.\nAgent: D\u1ea1 m\u1ed9t tr\u0103m n\u0103m m\u01b0\u01a1i ngh\u00ecn kilomet \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: \u1edc, ch\u01b0a em.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. ...\nClient: Ch\u01b0a v\u1eady, ch\u01b0a v\u1eady.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: \u1eeam.\nClient: \u00c0, th\u00ec mu\u1ed1n \u0111\u1ed5i xe th\u00f4i em.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: D\u1ea1, \u1ee7a m\u00e0 c\u00e1i \u0111\u00f3 ch\u01b0a g\u00ec em. Anh \u0111ang, \u01a1, anh-- em, em \u0111ang \u1edf ch\u1ee3 anh, \u01a1, b\u00e1n xe hay l\u00e0 mua xe n\u00e0y hay l\u00e0 em \u1edf ch\u1ee3 anh, \u01a1, mua xe m\u1edbi em?\nAgent: D\u1ea1 em b\u00ean Vu-Ca \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: C\u00f3 c\u00e1i n\u00e0y m\u00e0.\nAgent: D\u1ea1 em nghe r\u00f5 \u1ea1. D\u1ea1 kh\u00f4ng...\nClient: \u00c0, ch\u00e0o l\u1eddi g\u00ec em kh\u00f4ng c\u00f3- AI \u0111\u00fang kh\u00f4ng?",
"length": 2280,
"turns": 43
}
✓
AI_EXTRACTION
17.3s
22/09 17:38
▸ Input
{
"model": "deepseek-v4.1-flash:cloud",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh S\u01a1n \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Honda CR-V 2021 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: H\u1ea3? \u1edc, \u0111\u01b0\u1ee3c r\u1ed3i anh.\nAgent: D\u1ea1 anh S\u01a1n cho em h\u1ecfi l\u00e0 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Alo.\nAgent: D\u1ea1 em nghe r\u00f5 \u1ea1. Anh S\u01a1n cho em h\u1ecfi l\u00e0 xe m\u00ecnh hi\u1ec7n ...\nClient: M\u00e0y, m\u00e0y, m\u00e0y nghe ai v\u1eady?\nAgent: D\u1ea1 em nghe r\u1ea5t ...\nClient: Em l\u00e0 ng\u01b0\u1eddi hay ai v\u1eady?\nAgent: D\u1ea1 em b\u00ean Vu-Ca \u1ea1.\nClient: \u1edc, Vu-Ca h\u1ea3? Anh n\u00f3i t\u1eeb t\u1eeb anh nghe kh\u00f4ng k\u1ecbp. Anh t\u01b0\u1edfng ai ai kh\u00f4ng \u00e1.\nAgent: D\u1ea1 em xin l\u1ed7i anh, do t\u00edn hi\u1ec7u...\nClient: Alo, em Grab.\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i anh do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: D\u1ea1...\nAgent: D\u1ea1 em ch\u01b0a nghe \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i t\u1eeb m\u00ecnh, em xin ph\u00e9p chuy\u1ec3n sang c\u00e2u ti\u1ebfp theo nh\u00e9 \u1ea1.\nClient: \u00c0, th\u00f4ng em. \u0110\u01b0\u1ee3c kh\u00f4ng? Nghe \u0111\u01b0\u1ee3c kh\u00f4ng?\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe...\nClient: D\u1ea1.\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai m\u01b0\u01a1i m\u1ed1t ph\u1ea3i kh\u00f4ng anh?\nClient: \u0110\u00fang \u1eb9.\nAgent: D\u1ea1 em ...\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: \u1ede qu\u1eadn 3, th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh n\u00e0y.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u00ecnh \u1edf qu\u1eadn ba, th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: R\u1ed3i. \u1edc.\nAgent: ...\nClient: 150.000.\nAgent: D\u1ea1 m\u1ed9t tr\u0103m n\u0103m m\u01b0\u01a1i ngh\u00ecn kilomet \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: \u1edc, ch\u01b0a em.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. ...\nClient: Ch\u01b0a v\u1eady, ch\u01b0a v\u1eady.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: \u1eeam.\nClient: \u00c0, th\u00ec mu\u1ed1n \u0111\u1ed5i xe th\u00f4i em.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: D\u1ea1, \u1ee7a m\u00e0 c\u00e1i \u0111\u00f3 ch\u01b0a g\u00ec em. Anh \u0111ang, \u01a1, anh-- em, em \u0111ang \u1edf ch\u1ee3 anh, \u01a1, b\u00e1n xe hay l\u00e0 mua xe n\u00e0y hay l\u00e0 em \u1edf ch\u1ee3 anh, \u01a1, mua xe m\u1edbi em?\nAgent: D\u1ea1 em b\u00ean Vu-Ca \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: C\u00f3 c\u00e1i n\u00e0y m\u00e0.\nAgent: D\u1ea1 em nghe r\u00f5 \u1ea1. D\u1ea1 kh\u00f4ng...\nClient: \u00c0, ch\u00e0o l\u1eddi g\u00ec em kh\u00f4ng c\u00f3- AI \u0111\u00fang kh\u00f4ng?"
}
▸ Output
{
"asking_price": "CH\u01afA R\u00d5",
"car_history": "CH\u01afA R\u00d5",
"fee_confirmed": "FALSE",
"info_score": 0,
"intention": "SLOW",
"is_closing": true,
"is_owner": "CH\u01afA R\u00d5",
"is_silent": false,
"loan": "CH\u01afA R\u00d5",
"location": "CH\u01afA R\u00d5",
"odo": "CH\u01afA R\u00d5",
"sale_reason": "CH\u01afA R\u00d5",
"status": "FAILED",
"summary": "",
"year": "CH\u01afA R\u00d5",
"zalo_status": "CH\u01afA R\u00d5"
}
✓
SLACK_POST
704ms
22/09 17:38
▸ Input
{
"sales_slack_id": "U0C0MAVLLGY",
"sku": "FB-ED2KAPPM",
"status": "FAILED",
"summary": ""
}
▸ Output
{
"posted": true,
"thread_ts": "1790073071.996659"
}
✓
CRM_APIS
318ms
22/09 17:38
✓
CRM_ACTIVITIES
223ms
22/09 17:38
✓
SLACK_AUDIO
4.3s
22/09 17:38
✓
UPDATE_CLOSING
324ms
22/09 17:38
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh Sơn đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe Honda CR-V 2021 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Hả? Ờ, được rồi anh. Agent: Dạ anh Sơn cho em hỏi là xe mình hiện có còn vay góp ngân hàng không ạ? Client: Alo. Agent: Dạ em nghe rõ ạ. Anh Sơn cho em hỏi là xe mình hiện ... Client: Mày, mày, mày nghe ai vậy? Agent: Dạ em nghe rất ... Client: Em là người hay ai vậy? Agent: Dạ em bên Vu-Ca ạ. Client: Ờ, Vu-Ca hả? Anh nói từ từ anh nghe không kịp. Anh tưởng ai ai không á. Agent: Dạ em xin lỗi anh, do tín hiệu... Client: Alo, em Grab. Agent: Dạ em nghe rất rõ rồi ạ, em xin lỗi anh do tín hiệu mạng vừa rồi hơi chập chờn ạ. Dạ xe mình hiện có còn vay góp ngân hàng không ạ? Client: Dạ... Agent: Dạ em chưa nghe được phản hồi từ mình, em xin phép chuyển sang câu tiếp theo nhé ạ. Client: À, thông em. Được không? Nghe được không? Agent: Dạ em nghe rất rõ rồi ạ. Dạ cho em xác nhận lại xe... Client: Dạ. Agent: Dạ em nghe rất rõ rồi ạ. Dạ cho em xác nhận lại xe mình là đời sản xuất năm hai không hai mươi mốt phải không anh? Client: Đúng ẹ. Agent: Dạ em ... Client: Đúng rồi, đúng rồi. Agent: Dạ em ghi nhận ạ. Dạ hiện tại xe mình đang ở khu vực nào ạ? Client: Ở quận 3, thành phố Hồ Chí Minh này. Agent: Dạ em ghi nhận mình ở quận ba, thành phố Hồ Chí Minh ạ. Dạ xe mình hiện đã chạy khoảng bao nhiêu kilomet rồi ạ? Client: Rồi. Ờ. Agent: ... Client: 150.000. Agent: Dạ một trăm năm mươi nghìn kilomet ạ. Dạ không biết xe mình có từng va... Client: Đúng rồi. Agent: Dạ không biết xe mình có từng va chạm nặng hay bị ngập nước gì không ạ? Client: Ờ, chưa em. Agent: Dạ em ghi nhận ạ. ... Client: Chưa vậy, chưa vậy. Agent: Dạ em ghi nhận ạ. Dạ anh bán xe lần này vì lý do gì ạ? Client: Ừm. Client: À, thì muốn đổi xe thôi em. Agent: Dạ không biết mình đã tìm hiểu hay đặt cọc mẫu xe nào chưa ạ? Client: Dạ, ủa mà cái đó chưa gì em. Anh đang, ơ, anh-- em, em đang ở chợ anh, ơ, bán xe hay là mua xe này hay là em ở chợ anh, ơ, mua xe mới em? Agent: Dạ em bên Vu-Ca ạ. Dạ không biết mình đã tìm hiểu hay đặt cọc mẫu xe nào chưa ạ? Client: Có cái này mà. Agent: Dạ em nghe rõ ạ. Dạ không... Client: À, chào lời gì em không có- AI đúng không?