9b43b167-18aa-4455-b94a-e4c36c4a275c
FAILED
Time
22/09/2026 20:02:07
Duration
5m 0s
Campaign
-
Conversation ID
conv_7201m34kd91geaqr1bf4afj9h8me
Recording
AI Extraction
odo
CHƯA RÕ
loan
CHƯA RÕ
year
CHƯA RÕ
status
FAILED
summary
-
is_owner
CHƯA RÕ
location
CHƯA RÕ
intention
SLOW
is_silent
-
info_score
-
is_closing
True
car_history
CHƯA RÕ
sale_reason
CHƯA RÕ
zalo_status
CHƯA RÕ
asking_price
CHƯA RÕ
fee_confirmed
FALSE
Execution Steps
✓
FIND_LEAD
30ms
22/09 20:02
▸ Input
{
"phone": "0979645037"
}
▸ Output
{
"car_brand": "hyundai",
"car_model": "accent",
"lead_id": "9b43b167-18aa-4455-b94a-e4c36c4a275c",
"name": "T\u00e2n G\u00e0y",
"sales": "U0B3527USKY",
"sku": "FB-24EEDX2W"
}
✓
FILTER_SALES
2ms
22/09 20:02
▸ Input
{
"sales_slack_id": "U0B3527USKY"
}
▸ Output
{
"decision": "CALL"
}
✓
PREPARE_CALL
1m 8s
22/09 20:03
▸ Input
{
"car_brand": "hyundai",
"car_model": "accent",
"name": "T\u00e2n G\u00e0y",
"sku": "FB-24EEDX2W"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1790082011.455419",
"variables": {
"anh_chi": "anh",
"car_make": "hyundai accent 2019",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "T\u00e2n G\u00e0y"
}
}
✓
OUTBOUND_CALL
7.3s
22/09 20:03
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0979645037",
"variables": {
"anh_chi": "anh",
"car_make": "hyundai accent 2019",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "T\u00e2n G\u00e0y"
}
}
▸ Output
{
"conversation_id": "conv_7201m34kd91geaqr1bf4afj9h8me",
"raw": {
"conversation_id": "conv_7201m34kd91geaqr1bf4afj9h8me",
"message": "Outbound call initiated",
"sip_call_id": "SCL_yZwpNUGZr6yg",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
8m 0s
22/09 20:11
▸ Input
{
"conversation_id": "conv_7201m34kd91geaqr1bf4afj9h8me"
}
▸ Output
{
"duration_secs": 300,
"status": "done"
}
✓
TRANSCRIPT
22/09 20:11
▸ Input
{
"raw_turns": 69
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh T\u00e2n G\u00e0y \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe hyundai accent 2019 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Sao em mua, \u1edd, c\u0169 \u00e0? Nh\u01b0ng m\u00e0 hi\u1ec7n t\u1ea1i \u0111ang \u0111\u1ee9ng t\u00ean c\u1ee7a em.\nAgent: D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 ch\u01b0a hay c\u00f2n \u0111\u1ee9ng \u1ee7y quy\u1ec1n \u1ea1?\nClient: R\u1ed3i r\u1ed3i \u1ea1.\nAgent: D\u1ea1 v\u1eady l\u00e0 xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 r\u1ed3i \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: Sang t\u00ean r\u1ed3i \u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. V\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: V\u00e2ng.\nAgent: D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: S\u00e2u \u1ea1.\nAgent: D\u1ea1 em xin l\u1ed7i ...\nClient: Kh\u00f4ng, kh\u00f4ng, kh\u00f4ng, kh\u00f4ng.\nAgent: D\u1ea1 em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, anh n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: Kh\u00f4ng, kh\u00f4ng \u1ea1.\nAgent: D\u1ea1 v\u1eady l\u00e0 xe m\u00ecnh kh\u00f4ng c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng n\u1eefa \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: D\u1ea1 kh\u00f4ng, kh\u00f4ng, kh\u00f4ng r\u1ed3i \u0111\u00f3.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi ch\u00edn ph\u1ea3i kh\u00f4ng anh?\nClient: \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: Xe em \u0111ang \u1edf H\u00e0 N\u1ed9i \u1ea1.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: \u1edc, Tr\u01b0\u01a1ng D\u01b0\u01a1ng, H\u00e0 N\u1ed9i.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 \u1edf Ch\u01b0\u01a1ng D\u01b0\u01a1ng, H\u00e0 N\u1ed9i \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3...\nClient: X\u00e3 Ch\u01b0\u01a1ng D\u01b0\u01a1ng nh\u00e9. X\u00e3 Ch\u01b0\u01a1ng D\u01b0\u01a1ng, H\u00e0 N\u1ed9i.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 x\u00e3 Ch\u01b0\u01a1ng D\u01b0\u01a1ng, H\u00e0 N\u1ed9i \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: \u00c0, hai ba m\u1ed1t \u00e1.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc...\nClient: Em qu\u00ean m\u1ea5t.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i s\u1ed1 kilomet xe m\u00ecnh \u0111\u00e3 ch\u1ea1y l\u00e0 hai tr\u0103m ba m\u01b0\u01a1i m\u1ed1t ngh\u00ecn kilomet, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: Hai m\u1ed1t r\u1ed3i. Hai m\u1ed1t.\nAgent: D\u1ea1 v\u1eady l\u00e0 hai m\u01b0\u01a1i...\nClient: Hai m\u01b0\u01a1i ngh\u00ecn.\nAgent: D\u1ea1 v\u1eady l\u00e0 hai m\u01b0\u01a1i m\u1ed1t ngh\u00ecn kilomet \u0111\u00fang kh\u00f4ng...\nClient: Hai m\u01b0\u01a1i hai. R\u1ed3i \u0111\u00f3.\nAgent: D\u1ea1 v\u1eady l\u00e0 hai m\u01b0\u01a1i hai ngh\u00ecn kilomet \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: R\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u0111\u00e3 ch\u1ea1y kho\u1ea3ng hai m\u01b0\u01a1i hai ngh\u00ecn kilomet r\u1ed3i \u1ea1. D\u1ea1 trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng anh ha?\nClient: V\u00e2ng. \u1eeam.\nAgent: D\u1ea1 v\u1eady l\u00e0 xe m\u00ecnh ch\u01b0a t\u1eebng va ch\u1ea1m hay ...\nClient: \u1edc, c\u00f3 anh \u1ea1. C\u00f3.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh ...\nClient: Ch\u01b0a, ch\u01b0a, ch\u01b0a, ch\u01b0a, ch\u01b0a va ch\u1ea1m, ch\u01b0a c\u00f3 n\u1ed5 l\u1ea1i.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft...\nClient: D\u1ea1, d\u1ea1, d\u1ea1, n\u00f3 l\u00e0 m\u00e1y \u1ea1.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng ng\u1eadp n\u01b0\u1edbc nh\u01b0ng m\u00e0 b\u1ecb, \u1edd, b\u1ecb \u1ea5y th\u00f4i \u1ea1. B\u1ecb, b\u1ecb, b\u1ecb, \u1edd, l\u00e0m m\u00e1y \u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh c\u00f3 l\u00e0m l\u1ea1i m\u00e1y \u1ea1. D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: \u0110\u00e3 l\u00e0m. R\u1ed3i. Cho \u0111\u1ec3, \u01a1, l\u00ean, \u01a1, b\u1ea3y ch\u1ed7 \u1ea1. \u0110\u1ed5i, \u0111\u1ed5i, \u0111\u1ed5i \u0111\u1eddi \u1ea1.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: Ch\u01b0a \u1ea1.\nAgent: D\u1ea1 em ghi...\nClient: B\u1ecdn, \u01a1, l\u00ean, \u01a1, l\u00ean, \u01a1, l\u00ean mua c\u00e1i vin.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 m\u00ecnh mu\u1ed1n \u0111\u1ed5i sang xe b\u1ea3y ch\u1ed7 \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: N\u00f3 c\u00f3 ng\u01b0\u1eddi h\u1ecfi th\u00ec, th\u00ec, th\u00ec, th\u00ec h\u1ecfi mua th\u00ec b\u00e1n t\u1ef1a.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau ...\nClient: Kh\u00f4ng, kh\u00f4ng, kh\u00f4ng b\u1edbt.\nAgent: D\u1ea1 em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, anh n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: Th\u00fang v\u1ed9i b\u00e1n xe, ai h\u1ecfi th\u00ec mua, \u00e0, ai h\u1ecfi th\u00ec b\u00e1n.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 m\u00ecnh ch\u01b0a c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n c\u1ee5 th\u1ec3 \u1ea1. D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: \u1edc, s\u1ed1 \u0111i\u1ec7n tho\u1ea1i n\u00e0y c\u1ee7a ch\u1ecb l\u00e0 c\u00f3 kh\u00f4ng? C\u00f3 Zalo kh\u00f4ng?\nAgent: D\u1ea1 s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi l\u00e0 s\u1ed1 c\u1ee7a em \u1ea1. D\u1ea1 anh c\u00f3 th\u1ec3 cho em bi\u1ebft m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh kh\u00f4ng \u1ea1?\nClient: Alo. M\u00ecnh c\u00f3 mang ra l\u1ed9 \u0111\u01b0\u1ee3c kh\u00f4ng?\nAgent: ...\nClient: C\u00f3 s\u1ed1 ai v\u1eady?\nAgent: D\u1ea1 em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, anh n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: Alo.\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i anh do t\u00edn hi\u1ec7u...\nClient: M\u00ecnh, \u1edd, c\u00f3 th\u1ec3 k\u1ebft b\u1ea1n...\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i anh do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn...",
"length": 4008,
"turns": 69
}
✓
AI_EXTRACTION
1m 34s
22/09 20:12
▸ Input
{
"model": "deepseek-v4.1-flash:cloud",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh T\u00e2n G\u00e0y \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe hyundai accent 2019 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Sao em mua, \u1edd, c\u0169 \u00e0? Nh\u01b0ng m\u00e0 hi\u1ec7n t\u1ea1i \u0111ang \u0111\u1ee9ng t\u00ean c\u1ee7a em.\nAgent: D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 ch\u01b0a hay c\u00f2n \u0111\u1ee9ng \u1ee7y quy\u1ec1n \u1ea1?\nClient: R\u1ed3i r\u1ed3i \u1ea1.\nAgent: D\u1ea1 v\u1eady l\u00e0 xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 r\u1ed3i \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: Sang t\u00ean r\u1ed3i \u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. V\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: V\u00e2ng.\nAgent: D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: S\u00e2u \u1ea1.\nAgent: D\u1ea1 em xin l\u1ed7i ...\nClient: Kh\u00f4ng, kh\u00f4ng, kh\u00f4ng, kh\u00f4ng.\nAgent: D\u1ea1 em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, anh n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: Kh\u00f4ng, kh\u00f4ng \u1ea1.\nAgent: D\u1ea1 v\u1eady l\u00e0 xe m\u00ecnh kh\u00f4ng c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng n\u1eefa \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: D\u1ea1 kh\u00f4ng, kh\u00f4ng, kh\u00f4ng r\u1ed3i \u0111\u00f3.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi ch\u00edn ph\u1ea3i kh\u00f4ng anh?\nClient: \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: Xe em \u0111ang \u1edf H\u00e0 N\u1ed9i \u1ea1.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: \u1edc, Tr\u01b0\u01a1ng D\u01b0\u01a1ng, H\u00e0 N\u1ed9i.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 \u1edf Ch\u01b0\u01a1ng D\u01b0\u01a1ng, H\u00e0 N\u1ed9i \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3...\nClient: X\u00e3 Ch\u01b0\u01a1ng D\u01b0\u01a1ng nh\u00e9. X\u00e3 Ch\u01b0\u01a1ng D\u01b0\u01a1ng, H\u00e0 N\u1ed9i.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 x\u00e3 Ch\u01b0\u01a1ng D\u01b0\u01a1ng, H\u00e0 N\u1ed9i \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: \u00c0, hai ba m\u1ed1t \u00e1.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc...\nClient: Em qu\u00ean m\u1ea5t.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i s\u1ed1 kilomet xe m\u00ecnh \u0111\u00e3 ch\u1ea1y l\u00e0 hai tr\u0103m ba m\u01b0\u01a1i m\u1ed1t ngh\u00ecn kilomet, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: Hai m\u1ed1t r\u1ed3i. Hai m\u1ed1t.\nAgent: D\u1ea1 v\u1eady l\u00e0 hai m\u01b0\u01a1i...\nClient: Hai m\u01b0\u01a1i ngh\u00ecn.\nAgent: D\u1ea1 v\u1eady l\u00e0 hai m\u01b0\u01a1i m\u1ed1t ngh\u00ecn kilomet \u0111\u00fang kh\u00f4ng...\nClient: Hai m\u01b0\u01a1i hai. R\u1ed3i \u0111\u00f3.\nAgent: D\u1ea1 v\u1eady l\u00e0 hai m\u01b0\u01a1i hai ngh\u00ecn kilomet \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: R\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u0111\u00e3 ch\u1ea1y kho\u1ea3ng hai m\u01b0\u01a1i hai ngh\u00ecn kilomet r\u1ed3i \u1ea1. D\u1ea1 trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng anh ha?\nClient: V\u00e2ng. \u1eeam.\nAgent: D\u1ea1 v\u1eady l\u00e0 xe m\u00ecnh ch\u01b0a t\u1eebng va ch\u1ea1m hay ...\nClient: \u1edc, c\u00f3 anh \u1ea1. C\u00f3.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh ...\nClient: Ch\u01b0a, ch\u01b0a, ch\u01b0a, ch\u01b0a, ch\u01b0a va ch\u1ea1m, ch\u01b0a c\u00f3 n\u1ed5 l\u1ea1i.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft...\nClient: D\u1ea1, d\u1ea1, d\u1ea1, n\u00f3 l\u00e0 m\u00e1y \u1ea1.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng ng\u1eadp n\u01b0\u1edbc nh\u01b0ng m\u00e0 b\u1ecb, \u1edd, b\u1ecb \u1ea5y th\u00f4i \u1ea1. B\u1ecb, b\u1ecb, b\u1ecb, \u1edd, l\u00e0m m\u00e1y \u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh c\u00f3 l\u00e0m l\u1ea1i m\u00e1y \u1ea1. D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: \u0110\u00e3 l\u00e0m. R\u1ed3i. Cho \u0111\u1ec3, \u01a1, l\u00ean, \u01a1, b\u1ea3y ch\u1ed7 \u1ea1. \u0110\u1ed5i, \u0111\u1ed5i, \u0111\u1ed5i \u0111\u1eddi \u1ea1.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: Ch\u01b0a \u1ea1.\nAgent: D\u1ea1 em ghi...\nClient: B\u1ecdn, \u01a1, l\u00ean, \u01a1, l\u00ean, \u01a1, l\u00ean mua c\u00e1i vin.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 m\u00ecnh mu\u1ed1n \u0111\u1ed5i sang xe b\u1ea3y ch\u1ed7 \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: N\u00f3 c\u00f3 ng\u01b0\u1eddi h\u1ecfi th\u00ec, th\u00ec, th\u00ec, th\u00ec h\u1ecfi mua th\u00ec b\u00e1n t\u1ef1a.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau ...\nClient: Kh\u00f4ng, kh\u00f4ng, kh\u00f4ng b\u1edbt.\nAgent: D\u1ea1 em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, anh n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: Th\u00fang v\u1ed9i b\u00e1n xe, ai h\u1ecfi th\u00ec mua, \u00e0, ai h\u1ecfi th\u00ec b\u00e1n.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 m\u00ecnh ch\u01b0a c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n c\u1ee5 th\u1ec3 \u1ea1. D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: \u1edc, s\u1ed1 \u0111i\u1ec7n tho\u1ea1i n\u00e0y c\u1ee7a ch\u1ecb l\u00e0 c\u00f3 kh\u00f4ng? C\u00f3 Zalo kh\u00f4ng?\nAgent: D\u1ea1 s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi l\u00e0 s\u1ed1 c\u1ee7a em \u1ea1. D\u1ea1 anh c\u00f3 th\u1ec3 cho em bi\u1ebft m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh kh\u00f4ng \u1ea1?\nClient: Alo. M\u00ecnh c\u00f3 mang ra l\u1ed9 \u0111\u01b0\u1ee3c kh\u00f4ng?\nAgent: ...\nClient: C\u00f3 s\u1ed1 ai v\u1eady?\nAgent: D\u1ea1 em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, anh n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: Alo.\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i anh do t\u00edn hi\u1ec7u...\nClient: M\u00ecnh, \u1edd, c\u00f3 th\u1ec3 k\u1ebft b\u1ea1n...\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i anh do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn..."
}
▸ Output
{
"asking_price": "CH\u01afA R\u00d5",
"car_history": "CH\u01afA R\u00d5",
"fee_confirmed": "FALSE",
"info_score": 0,
"intention": "SLOW",
"is_closing": true,
"is_owner": "CH\u01afA R\u00d5",
"is_silent": false,
"loan": "CH\u01afA R\u00d5",
"location": "CH\u01afA R\u00d5",
"odo": "CH\u01afA R\u00d5",
"sale_reason": "CH\u01afA R\u00d5",
"status": "FAILED",
"summary": "",
"year": "CH\u01afA R\u00d5",
"zalo_status": "CH\u01afA R\u00d5"
}
✓
SLACK_POST
1.0s
22/09 20:12
▸ Input
{
"sales_slack_id": "U0B3527USKY",
"sku": "FB-24EEDX2W",
"status": "FAILED",
"summary": ""
}
▸ Output
{
"posted": true,
"thread_ts": "1790082011.455419"
}
✓
CRM_APIS
477ms
22/09 20:13
✓
CRM_ACTIVITIES
182ms
22/09 20:13
✓
SLACK_AUDIO
11.1s
22/09 20:13
✓
UPDATE_CLOSING
215ms
22/09 20:13
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh Tân Gày đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe hyundai accent 2019 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Sao em mua, ờ, cũ à? Nhưng mà hiện tại đang đứng tên của em. Agent: Dạ hiện tại xe mình đã sang tên chính chủ chưa hay còn đứng ủy quyền ạ? Client: Rồi rồi ạ. Agent: Dạ vậy là xe mình đã sang tên chính chủ rồi đúng không ạ? Client: Sang tên rồi ạ. Agent: Dạ em ghi nhận ạ. Vậy xe mình hiện có còn vay góp ngân hàng không ạ? Client: Vâng. Agent: Dạ xe mình hiện có còn vay góp ngân hàng không ạ? Client: Sâu ạ. Agent: Dạ em xin lỗi ... Client: Không, không, không, không. Agent: Dạ em xin lỗi anh, đoạn rồi tín hiệu hơi chập chờn nên em chưa nghe kịp ạ, anh nói lại giúp em với ạ? Client: Không, không ạ. Agent: Dạ vậy là xe mình không còn vay góp ngân hàng nữa đúng không ạ? Client: Dạ không, không, không rồi đó. Agent: Dạ em ghi nhận ạ. Dạ cho em xác nhận lại xe mình là đời sản xuất năm hai không mười chín phải không anh? Client: Đúng rồi ạ. Agent: Dạ em ghi nhận ạ. Dạ hiện tại xe mình đang ở khu vực nào ạ? Client: Xe em đang ở Hà Nội ạ. Agent: Dạ không biết cụ thể mình ở quận nào ạ? Client: Ờ, Trương Dương, Hà Nội. Agent: Dạ em ghi nhận là ở Chương Dương, Hà Nội ạ. Dạ xe mình hiện đã... Client: Xã Chương Dương nhé. Xã Chương Dương, Hà Nội. Agent: Dạ em ghi nhận là xã Chương Dương, Hà Nội ạ. Dạ xe mình hiện đã chạy khoảng bao nhiêu kilomet rồi ạ? Client: À, hai ba mốt á. Agent: Dạ em xin phép đọc... Client: Em quên mất. Agent: Dạ em xin phép đọc lại số kilomet xe mình đã chạy là hai trăm ba mươi mốt nghìn kilomet, đúng không ạ? Client: Hai mốt rồi. Hai mốt. Agent: Dạ vậy là hai mươi... Client: Hai mươi nghìn. Agent: Dạ vậy là hai mươi mốt nghìn kilomet đúng không... Client: Hai mươi hai. Rồi đó. Agent: Dạ vậy là hai mươi hai nghìn kilomet đúng không ạ? Client: Rồi. Agent: Dạ em ghi nhận là xe mình đã chạy khoảng hai mươi hai nghìn kilomet rồi ạ. Dạ trong quá trình sử dụng, xe mình chắc chưa phát sinh đâm đụng hay ngập nước đúng không anh ha? Client: Vâng. Ừm. Agent: Dạ vậy là xe mình chưa từng va chạm hay ... Client: Ờ, có anh ạ. Có. Agent: Dạ không biết xe mình ... Client: Chưa, chưa, chưa, chưa, chưa va chạm, chưa có nổ lại. Agent: Dạ không biết... Client: Dạ, dạ, dạ, nó là máy ạ. Agent: Dạ không biết xe mình có từng va chạm nặng hay bị ngập nước gì không ạ? Client: Không ngập nước nhưng mà bị, ờ, bị ấy thôi ạ. Bị, bị, bị, ờ, làm máy ạ. Agent: Dạ em ghi nhận là xe mình có làm lại máy ạ. Dạ anh bán xe lần này vì lý do gì ạ? Client: Đã làm. Rồi. Cho để, ơ, lên, ơ, bảy chỗ ạ. Đổi, đổi, đổi đời ạ. Agent: Dạ không biết mình đã tìm hiểu hay đặt cọc mẫu xe nào chưa ạ? Client: Chưa ạ. Agent: Dạ em ghi... Client: Bọn, ơ, lên, ơ, lên, ơ, lên mua cái vin. Agent: Dạ em ghi nhận là mình muốn đổi sang xe bảy chỗ ạ. Dạ hiện tại anh có kế hoạch bán xe này trong bao lâu ạ? Tầm một tuần hay hơn ạ? Client: Nó có người hỏi thì, thì, thì, thì hỏi mua thì bán tựa. Agent: Dạ em ghi nhận ạ. Dạ anh mong muốn bán xe này với mức giá khoảng bao nhiêu ... Client: Không, không, không bớt. Agent: Dạ em xin lỗi anh, đoạn rồi tín hiệu hơi chập chờn nên em chưa nghe kịp ạ, anh nói lại giúp em với ạ? Client: Thúng vội bán xe, ai hỏi thì mua, à, ai hỏi thì bán. Agent: Dạ em ghi nhận là mình chưa có kế hoạch bán cụ thể ạ. Dạ anh mong muốn bán xe này với mức giá khoảng bao nhiêu ạ? Client: Ờ, số điện thoại này của chị là có không? Có Zalo không? Agent: Dạ số điện thoại em đang gọi là số của em ạ. Dạ anh có thể cho em biết mức giá mong muốn của mình không ạ? Client: Alo. Mình có mang ra lộ được không? Agent: ... Client: Có số ai vậy? Agent: Dạ em xin lỗi anh, đoạn rồi tín hiệu hơi chập chờn nên em chưa nghe kịp ạ, anh nói lại giúp em với ạ? Client: Alo. Agent: Dạ em nghe rất rõ rồi ạ, em xin lỗi anh do tín hiệu... Client: Mình, ờ, có thể kết bạn... Agent: Dạ em nghe rất rõ rồi ạ, em xin lỗi anh do tín hiệu mạng vừa rồi hơi chập chờn...