5d93e9e4-d862-4ccc-a726-650af969ff27
CALL BACK
Time
02/08/2026 11:58:26
Duration
4m 0s
Campaign
-
Conversation ID
conv_0401kz0dcxqdehabqdmbfwsc11aw
Recording
AI Extraction
odo
91000
loan
KHÔNG VAY NGÂN HÀNG
year
2016
status
CALL BACK
summary
Cuộc gọi với anh Tung Pham, chủ xe Kia Sorento 2016, chính chủ, không vay ngân hàng, xe ở Quận 4, TP.HCM, đã chạy 91.000 km, chưa va chạm nặng hay ngập nước. Anh bán xe vì cần tiền, chưa có giá mong muốn cụ thể và chưa tham khảo giá. Agent đã giới thiệu ba hình thức bán với mức phí dịch vụ rõ ràng (1%, 1.5%, 2%) và kết nối hơn 2000 người mua tiềm năng. Khách xác nhận số Zalo đúng nhưng có chặn tìm kiếm, agent yêu cầu mở quyền nhận lời mời kết bạn. Tuy nhiên, agent chưa đọc lại giá mong muốn và chưa đưa câu hướng dẫn cuối về gửi ảnh xe, nên chưa đạt đủ điều kiện để xếp loại SUCCESS.
is_owner
CHÍNH CHỦ
location
Hồ Chí Minh, Quận 4
intention
SLOW
is_silent
-
info_score
8
is_closing
True
car_history
Xe chưa từng va chạm nặng hay ngập nước.
sale_reason
Cần tiền
zalo_status
TRUE
asking_price
CHƯA RÕ
fee_confirmed
TRUE
Execution Steps
✓
FIND_LEAD
5ms
02/08 11:58
▸ Input
{
"phone": "0903643538"
}
▸ Output
{
"car_brand": "Kia",
"car_model": "Sorento",
"lead_id": "5d93e9e4-d862-4ccc-a726-650af969ff27",
"name": "Tung Pham",
"sales": "U07UFLAMJ6B",
"sku": "FB-QTFRJW6C"
}
✓
PREPARE_CALL
2.0s
02/08 11:58
▸ Input
{
"car_brand": "Kia",
"car_model": "Sorento",
"name": "Tung Pham",
"sku": "FB-QTFRJW6C"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1785646588.754359",
"variables": {
"anh_chi": "anh",
"car_make": "Kia Sorento 2016",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Tung Pham"
}
}
✓
OUTBOUND_CALL
12.5s
02/08 11:58
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0903643538",
"variables": {
"anh_chi": "anh",
"car_make": "Kia Sorento 2016",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Tung Pham"
}
}
▸ Output
{
"conversation_id": "conv_0401kz0dcxqdehabqdmbfwsc11aw",
"raw": {
"conversation_id": "conv_0401kz0dcxqdehabqdmbfwsc11aw",
"message": "Outbound call initiated",
"sip_call_id": "SCL_T7394M8qRcqH",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
8m 1s
02/08 12:06
▸ Input
{
"conversation_id": "conv_0401kz0dcxqdehabqdmbfwsc11aw"
}
▸ Output
{
"duration_secs": 240,
"status": "done"
}
✓
TRANSCRIPT
02/08 12:06
▸ Input
{
"raw_turns": 46
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Tung Pham \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Kia Sorento 2016 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. D\u1ea1 v\u00e2ng. \u1eeam. \u1eeam.\nAgent: D\u1ea1...\nClient: \u0110\u00fang r\u1ed3i. \u1eeam.\nAgent: D\u1ea1 v\u00e2ng, v\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng em.\nAgent: D\u1ea1 v\u00e2ng, v\u1eady cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi s\u00e1u ph\u1ea3i kh\u00f4ng anh?\nClient: \u0110\u00fang r\u1ed3i anh.\nAgent: D\u1ea1 v\u00e2ng, v\u1eady hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: Alo.\nAgent: D\u1ea1, anh Tung Pham...\nClient: Qu\u1eadn T\u1ee9.\nAgent: D\u1ea1, em nghe r\u00f5 r\u1ed3i \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: Qu\u1eadn 4.\nAgent: \u003cprosody rate=\"1.05\"\u003eD\u1ea1 em ghi nh\u1eadn l\u00e0 \u1edf Qu\u1eadn b\u1ed1n \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\u003c/prosody\u003e\nClient: 91.000.\nAgent: D\u1ea1, ch\u00edn m\u01b0\u01a1i m\u1ed1t ngh\u00ecn kilomet. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: Th\u00ec c\u1ea7n ti\u1ec1n th\u00ec b\u00e1n th\u00f4i ch\u1edb.\nAgent: D\u1ea1 v\u00e2ng, v\u1eady hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: \u0110\u01b0\u1ee3c gi\u00e1 th\u00ec b\u00e1n, \u1edd, \u00e0.\nAgent: D\u1ea1 v\u00e2ng, v\u1eady anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: D\u1ea1 vui c\u1ea3 \u0111\u01b0a ra anh nh\u00ecn n\u00e0o, ra, ra anh \u0111i xem \u0111\u01b0\u1ee3c. Gi\u00e1 th\u1ea5p nh\u1ea5t l\u00e0 bao nhi\u00eau?\nAgent: D\u1ea1 v\u00e2ng, v\u1eady m\u00ecnh c\u00f3 nh\u1eafm ch\u1eebng s\u1ebd b\u00e1n xe n\u00e0y trong kho\u1ea3ng gi\u00e1 bao nhi\u00eau ch\u01b0a \u1ea1, \u0111\u1ec3 b\u00ean em h\u1ed7 tr\u1ee3 k\u1ebft n\u1ed1i t\u1ed1t h\u01a1n \u1ea1?\nClient: Ch\u01b0a, \u1ea1, ch\u01b0a.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft anh c\u00f3 tham kh\u1ea3o \u0111\u01b0\u1ee3c kho\u1ea3ng gi\u00e1 n\u00e0o tr\u01b0\u1edbc cho xe m\u00ecnh ch\u01b0a \u1ea1?\nClient: Anh ch\u01b0a c\u00f3, ch\u01b0a tham kh\u1ea3o.\nAgent: D\u1ea1 v\u00e2ng, v\u1eady \u0111\u1ec3 em b\u00e1o l\u1ea1i v\u1edbi chuy\u00ean vi\u00ean Vu-Ca h\u1ed7 tr\u1ee3 m\u00ecnh \u0111\u1ecbnh gi\u00e1 chu\u1ea9n nh\u1ea5t khi k\u1ebft n\u1ed1i nh\u00e9 \u1ea1. D\u1ea1 b\u00ean Vu-Ca hi\u1ec7n c\u00f3 ba h\u00ecnh th\u1ee9c b\u00e1n t\u00f9y theo nhu c\u1ea7u c\u1ee7a...\nClient: D\u1ea1, ok, c\u1ea3m \u01a1n em.\nAgent: \u003cprosody rate=\"1.05\"\u003eD\u1ea1, b\u00ean Vu-Ca hi\u1ec7n c\u00f3 ba h\u00ecnh th\u1ee9c b\u00e1n t\u00f9y theo nhu c\u1ea7u c\u1ee7a m\u00ecnh \u1ea1. M\u1ed9t l\u00e0 \u0110\u1ea5u gi\u00e1 c\u1ea1nh tranh, ph\u00ed m\u1ed9t ph\u1ea7n tr\u0103m, kho\u1ea3ng ba \u0111\u1ebfn n\u0103m ng\u00e0y, nhi\u1ec1u \u0111\u1ea1i l\u00fd c\u00f9ng tranh gi\u00e1 n\u00ean th\u01b0\u1eddng \u0111\u01b0\u1ee3c gi\u00e1 t\u1ed1t nh\u1ea5t, \u0111\u00e2y l\u00e0 h\u00ecnh th\u1ee9c b\u00ean em \u0111\u1ec1 xu\u1ea5t \u1ea1. Hai l\u00e0 \u0110\u1eb7t gi\u00e1 mong mu\u1ed1n, ph\u00ed m\u1ed9t ph\u1ea9y n\u0103m ph\u1ea7n tr\u0103m, kho\u1ea3ng b\u1ea3y \u0111\u1ebfn m\u01b0\u1eddi b\u1ed1n ng\u00e0y, kh\u00f4ng \u0111\u1ea1t m\u1ee9c m\u00ecnh mong mu\u1ed1n th\u00ec kh\u00f4ng b\u00e1n \u1ea1. Ba l\u00e0 Ch\u1ed1t nhanh, ph\u00ed hai ph\u1ea7n tr\u0103m, trong kho\u1ea3ng hai m\u01b0\u01a1i b\u1ed1n \u0111\u1ebfn b\u1ed1n m\u01b0\u01a1i t\u00e1m ti\u1ebfng, \u01b0u ti\u00ean b\u00e1n th\u1eadt nhanh \u1ea1. Ph\u00ed ch\u1ec9 t\u00ednh khi b\u00e1n th\u00e0nh c\u00f4ng th\u00f4i \u1ea1, v\u00e0 b\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t cho m\u00ecnh \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh th\u1ea5y h\u00ecnh th\u1ee9c n\u00e0o ph\u00f9 h\u1ee3p v\u1edbi m\u00ecnh h\u01a1n \u1ea1?\u003c/prosody\u003e\nClient: \u1eeam, \u1eebm.\nClient: \u1eeam.\nClient: \u1eeam.\nClient: \u1eeam.\nClient: \u1eeam, \u1eebm.\nClient: \u1eeam. \u1eeam. Ch\u1ee9 vu ca \u0111\u01b0a gi\u1ea3 ra tr\u01b0\u1edbc \u0111i.\nAgent: D\u1ea1 v\u00e2ng, v\u1eady em ghi nh\u1eadn l\u00e0 m\u00ecnh mu\u1ed1n b\u00ean em \u0111\u01b0a ra gi\u00e1 tr\u01b0\u1edbc \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: \u1eeam. Kh\u00f4ng c\u00f3 g\u00ec c\u1ea3. \u1eeam.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh kh\u00f4ng \u1ea1? S\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi l\u1ea1 kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng c\u00f3. C\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm ng\u01b0\u1eddi l\u1ea1 \u1ea1.\nAgent: D\u1ea1 anh m\u1edf t\u1ea1m quy\u1ec1n nh\u1eadn l\u1eddi m\u1eddi k\u1ebft b\u1ea1n trong m\u1ed9t \u0111\u1ebfn hai ng\u00e0y \u0111\u01b0\u1ee3c kh\u00f4ng \u1ea1? Ho\u1eb7c anh cho em s\u1ed1 Zalo kh\u00e1c c\u0169ng \u0111\u01b0\u1ee3c...\nClient: D\u1ea1, OK, OK, OK. \u1edc, s\u1ed1 n\u00e0y \u0111i, OK.\nAgent: D\u1ea1 v\u00e2ng, v\u1eady x\u00edu n\u1eefa em s\u1ebd nh\u1eafn tin s\u1ed1 Zalo c\u1ee7a b\u1ea1n chuy\u00ean vi\u00ean b\u00ean em, m\u00ecnh h\u1ed7 tr\u1ee3 k\u1ebft b\u1ea1n Zalo v\u1edbi b\u1ea1n tr\u01b0\u1edbc gi\u00fap em nh\u00e9 \u1ea1.\nClient: OK, OK, v\u1eady nh\u00e9. OK.\nAgent: D\u1ea1 em \u0111\u00e3 ghi ...",
"length": 3397,
"turns": 46
}
✓
AI_EXTRACTION
9.3s
02/08 12:06
▸ Input
{
"model": "DeepSeek-V4-Flash",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Tung Pham \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Kia Sorento 2016 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. D\u1ea1 v\u00e2ng. \u1eeam. \u1eeam.\nAgent: D\u1ea1...\nClient: \u0110\u00fang r\u1ed3i. \u1eeam.\nAgent: D\u1ea1 v\u00e2ng, v\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng em.\nAgent: D\u1ea1 v\u00e2ng, v\u1eady cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi s\u00e1u ph\u1ea3i kh\u00f4ng anh?\nClient: \u0110\u00fang r\u1ed3i anh.\nAgent: D\u1ea1 v\u00e2ng, v\u1eady hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: Alo.\nAgent: D\u1ea1, anh Tung Pham...\nClient: Qu\u1eadn T\u1ee9.\nAgent: D\u1ea1, em nghe r\u00f5 r\u1ed3i \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: Qu\u1eadn 4.\nAgent: \u003cprosody rate=\"1.05\"\u003eD\u1ea1 em ghi nh\u1eadn l\u00e0 \u1edf Qu\u1eadn b\u1ed1n \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\u003c/prosody\u003e\nClient: 91.000.\nAgent: D\u1ea1, ch\u00edn m\u01b0\u01a1i m\u1ed1t ngh\u00ecn kilomet. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: Th\u00ec c\u1ea7n ti\u1ec1n th\u00ec b\u00e1n th\u00f4i ch\u1edb.\nAgent: D\u1ea1 v\u00e2ng, v\u1eady hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: \u0110\u01b0\u1ee3c gi\u00e1 th\u00ec b\u00e1n, \u1edd, \u00e0.\nAgent: D\u1ea1 v\u00e2ng, v\u1eady anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: D\u1ea1 vui c\u1ea3 \u0111\u01b0a ra anh nh\u00ecn n\u00e0o, ra, ra anh \u0111i xem \u0111\u01b0\u1ee3c. Gi\u00e1 th\u1ea5p nh\u1ea5t l\u00e0 bao nhi\u00eau?\nAgent: D\u1ea1 v\u00e2ng, v\u1eady m\u00ecnh c\u00f3 nh\u1eafm ch\u1eebng s\u1ebd b\u00e1n xe n\u00e0y trong kho\u1ea3ng gi\u00e1 bao nhi\u00eau ch\u01b0a \u1ea1, \u0111\u1ec3 b\u00ean em h\u1ed7 tr\u1ee3 k\u1ebft n\u1ed1i t\u1ed1t h\u01a1n \u1ea1?\nClient: Ch\u01b0a, \u1ea1, ch\u01b0a.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft anh c\u00f3 tham kh\u1ea3o \u0111\u01b0\u1ee3c kho\u1ea3ng gi\u00e1 n\u00e0o tr\u01b0\u1edbc cho xe m\u00ecnh ch\u01b0a \u1ea1?\nClient: Anh ch\u01b0a c\u00f3, ch\u01b0a tham kh\u1ea3o.\nAgent: D\u1ea1 v\u00e2ng, v\u1eady \u0111\u1ec3 em b\u00e1o l\u1ea1i v\u1edbi chuy\u00ean vi\u00ean Vu-Ca h\u1ed7 tr\u1ee3 m\u00ecnh \u0111\u1ecbnh gi\u00e1 chu\u1ea9n nh\u1ea5t khi k\u1ebft n\u1ed1i nh\u00e9 \u1ea1. D\u1ea1 b\u00ean Vu-Ca hi\u1ec7n c\u00f3 ba h\u00ecnh th\u1ee9c b\u00e1n t\u00f9y theo nhu c\u1ea7u c\u1ee7a...\nClient: D\u1ea1, ok, c\u1ea3m \u01a1n em.\nAgent: \u003cprosody rate=\"1.05\"\u003eD\u1ea1, b\u00ean Vu-Ca hi\u1ec7n c\u00f3 ba h\u00ecnh th\u1ee9c b\u00e1n t\u00f9y theo nhu c\u1ea7u c\u1ee7a m\u00ecnh \u1ea1. M\u1ed9t l\u00e0 \u0110\u1ea5u gi\u00e1 c\u1ea1nh tranh, ph\u00ed m\u1ed9t ph\u1ea7n tr\u0103m, kho\u1ea3ng ba \u0111\u1ebfn n\u0103m ng\u00e0y, nhi\u1ec1u \u0111\u1ea1i l\u00fd c\u00f9ng tranh gi\u00e1 n\u00ean th\u01b0\u1eddng \u0111\u01b0\u1ee3c gi\u00e1 t\u1ed1t nh\u1ea5t, \u0111\u00e2y l\u00e0 h\u00ecnh th\u1ee9c b\u00ean em \u0111\u1ec1 xu\u1ea5t \u1ea1. Hai l\u00e0 \u0110\u1eb7t gi\u00e1 mong mu\u1ed1n, ph\u00ed m\u1ed9t ph\u1ea9y n\u0103m ph\u1ea7n tr\u0103m, kho\u1ea3ng b\u1ea3y \u0111\u1ebfn m\u01b0\u1eddi b\u1ed1n ng\u00e0y, kh\u00f4ng \u0111\u1ea1t m\u1ee9c m\u00ecnh mong mu\u1ed1n th\u00ec kh\u00f4ng b\u00e1n \u1ea1. Ba l\u00e0 Ch\u1ed1t nhanh, ph\u00ed hai ph\u1ea7n tr\u0103m, trong kho\u1ea3ng hai m\u01b0\u01a1i b\u1ed1n \u0111\u1ebfn b\u1ed1n m\u01b0\u01a1i t\u00e1m ti\u1ebfng, \u01b0u ti\u00ean b\u00e1n th\u1eadt nhanh \u1ea1. Ph\u00ed ch\u1ec9 t\u00ednh khi b\u00e1n th\u00e0nh c\u00f4ng th\u00f4i \u1ea1, v\u00e0 b\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t cho m\u00ecnh \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh th\u1ea5y h\u00ecnh th\u1ee9c n\u00e0o ph\u00f9 h\u1ee3p v\u1edbi m\u00ecnh h\u01a1n \u1ea1?\u003c/prosody\u003e\nClient: \u1eeam, \u1eebm.\nClient: \u1eeam.\nClient: \u1eeam.\nClient: \u1eeam.\nClient: \u1eeam, \u1eebm.\nClient: \u1eeam. \u1eeam. Ch\u1ee9 vu ca \u0111\u01b0a gi\u1ea3 ra tr\u01b0\u1edbc \u0111i.\nAgent: D\u1ea1 v\u00e2ng, v\u1eady em ghi nh\u1eadn l\u00e0 m\u00ecnh mu\u1ed1n b\u00ean em \u0111\u01b0a ra gi\u00e1 tr\u01b0\u1edbc \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: \u1eeam. Kh\u00f4ng c\u00f3 g\u00ec c\u1ea3. \u1eeam.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh kh\u00f4ng \u1ea1? S\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi l\u1ea1 kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng c\u00f3. C\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm ng\u01b0\u1eddi l\u1ea1 \u1ea1.\nAgent: D\u1ea1 anh m\u1edf t\u1ea1m quy\u1ec1n nh\u1eadn l\u1eddi m\u1eddi k\u1ebft b\u1ea1n trong m\u1ed9t \u0111\u1ebfn hai ng\u00e0y \u0111\u01b0\u1ee3c kh\u00f4ng \u1ea1? Ho\u1eb7c anh cho em s\u1ed1 Zalo kh\u00e1c c\u0169ng \u0111\u01b0\u1ee3c...\nClient: D\u1ea1, OK, OK, OK. \u1edc, s\u1ed1 n\u00e0y \u0111i, OK.\nAgent: D\u1ea1 v\u00e2ng, v\u1eady x\u00edu n\u1eefa em s\u1ebd nh\u1eafn tin s\u1ed1 Zalo c\u1ee7a b\u1ea1n chuy\u00ean vi\u00ean b\u00ean em, m\u00ecnh h\u1ed7 tr\u1ee3 k\u1ebft b\u1ea1n Zalo v\u1edbi b\u1ea1n tr\u01b0\u1edbc gi\u00fap em nh\u00e9 \u1ea1.\nClient: OK, OK, v\u1eady nh\u00e9. OK.\nAgent: D\u1ea1 em \u0111\u00e3 ghi ..."
}
▸ Output
{
"asking_price": "CH\u01afA R\u00d5",
"car_history": "Xe ch\u01b0a t\u1eebng va ch\u1ea1m n\u1eb7ng hay ng\u1eadp n\u01b0\u1edbc.",
"fee_confirmed": "TRUE",
"info_score": 8,
"intention": "SLOW",
"is_closing": true,
"is_owner": "CH\u00cdNH CH\u1ee6",
"is_silent": false,
"loan": "KH\u00d4NG VAY NG\u00c2N H\u00c0NG",
"location": "H\u1ed3 Ch\u00ed Minh, Qu\u1eadn 4",
"odo": "91000",
"sale_reason": "C\u1ea7n ti\u1ec1n",
"status": "CALL BACK",
"summary": "Cu\u1ed9c g\u1ecdi v\u1edbi anh Tung Pham, ch\u1ee7 xe Kia Sorento 2016, ch\u00ednh ch\u1ee7, kh\u00f4ng vay ng\u00e2n h\u00e0ng, xe \u1edf Qu\u1eadn 4, TP.HCM, \u0111\u00e3 ch\u1ea1y 91.000 km, ch\u01b0a va ch\u1ea1m n\u1eb7ng hay ng\u1eadp n\u01b0\u1edbc. Anh b\u00e1n xe v\u00ec c\u1ea7n ti\u1ec1n, ch\u01b0a c\u00f3 gi\u00e1 mong mu\u1ed1n c\u1ee5 th\u1ec3 v\u00e0 ch\u01b0a tham kh\u1ea3o gi\u00e1. Agent \u0111\u00e3 gi\u1edbi thi\u1ec7u ba h\u00ecnh th\u1ee9c b\u00e1n v\u1edbi m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 r\u00f5 r\u00e0ng (1%, 1.5%, 2%) v\u00e0 k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng. Kh\u00e1ch x\u00e1c nh\u1eadn s\u1ed1 Zalo \u0111\u00fang nh\u01b0ng c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm, agent y\u00eau c\u1ea7u m\u1edf quy\u1ec1n nh\u1eadn l\u1eddi m\u1eddi k\u1ebft b\u1ea1n. Tuy nhi\u00ean, agent ch\u01b0a \u0111\u1ecdc l\u1ea1i gi\u00e1 mong mu\u1ed1n v\u00e0 ch\u01b0a \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i v\u1ec1 g\u1eedi \u1ea3nh xe, n\u00ean ch\u01b0a \u0111\u1ea1t \u0111\u1ee7 \u0111i\u1ec1u ki\u1ec7n \u0111\u1ec3 x\u1ebfp lo\u1ea1i SUCCESS.",
"year": "2016",
"zalo_status": "TRUE"
}
✓
SLACK_POST
619ms
02/08 12:06
▸ Input
{
"sales_slack_id": "U07UFLAMJ6B",
"sku": "FB-QTFRJW6C",
"status": "CALL BACK",
"summary": "Cu\u1ed9c g\u1ecdi v\u1edbi anh Tung Pham, ch\u1ee7 xe Kia Sorento 2016, ch\u00ednh ch\u1ee7, kh\u00f4ng vay ng\u00e2n h\u00e0ng, xe \u1edf Qu\u1eadn 4, TP.HCM, \u0111\u00e3 ch\u1ea1y 91.000 km, ch\u01b0a va ch\u1ea1m n\u1eb7ng hay ng\u1eadp n\u01b0\u1edbc. Anh b\u00e1n xe v\u00ec c\u1ea7n ti\u1ec1n, ch\u01b0a c\u00f3 gi\u00e1 mong mu\u1ed1n c\u1ee5 th\u1ec3 v\u00e0 ch\u01b0a tham kh\u1ea3o gi\u00e1. Agent \u0111\u00e3 gi\u1edbi thi\u1ec7u ba h\u00ecnh th\u1ee9c b\u00e1n v\u1edbi m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 r\u00f5 r\u00e0ng (1%, 1.5%, 2%) v\u00e0 k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng. Kh\u00e1ch x\u00e1c nh\u1eadn s\u1ed1 Zalo \u0111\u00fang nh\u01b0ng c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm, agent y\u00eau c\u1ea7u m\u1edf quy\u1ec1n nh\u1eadn l\u1eddi m\u1eddi k\u1ebft b\u1ea1n. Tuy nhi\u00ean, agent ch\u01b0a \u0111\u1ecdc l\u1ea1i gi\u00e1 mong mu\u1ed1n v\u00e0 ch\u01b0a \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i v\u1ec1 g\u1eedi \u1ea3nh xe, n\u00ean ch\u01b0a \u0111\u1ea1t \u0111\u1ee7 \u0111i\u1ec1u ki\u1ec7n \u0111\u1ec3 x\u1ebfp lo\u1ea1i SUCCESS."
}
▸ Output
{
"posted": true,
"thread_ts": "1785646588.754359"
}
✓
CRM_APIS
219ms
02/08 12:06
✓
CRM_ACTIVITIES
108ms
02/08 12:06
✓
SLACK_AUDIO
8.1s
02/08 12:07
✓
UPDATE_CLOSING
113ms
02/08 12:07
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh Tung Pham đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe Kia Sorento 2016 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Alo. Dạ vâng. Ừm. Ừm. Agent: Dạ... Client: Đúng rồi. Ừm. Agent: Dạ vâng, vậy xe mình hiện có còn vay góp ngân hàng không ạ? Client: Không em. Agent: Dạ vâng, vậy cho em xác nhận lại xe mình là đời sản xuất năm hai không mười sáu phải không anh? Client: Đúng rồi anh. Agent: Dạ vâng, vậy hiện tại xe mình đang ở khu vực nào ạ? Client: Alo. Agent: Dạ, anh Tung Pham... Client: Quận Tứ. Agent: Dạ, em nghe rõ rồi ạ. Dạ không biết cụ thể mình ở quận nào ạ? Client: Quận 4. Agent: <prosody rate="1.05">Dạ em ghi nhận là ở Quận bốn ạ. Dạ xe mình hiện đã chạy khoảng bao nhiêu kilomet rồi ạ?</prosody> Client: 91.000. Agent: Dạ, chín mươi mốt nghìn kilomet. Dạ không biết xe mình có từng va chạm nặng hay bị ngập nước gì không ạ? Client: Không. Agent: Dạ vâng. Dạ anh bán xe lần này vì lý do gì ạ? Client: Thì cần tiền thì bán thôi chớ. Agent: Dạ vâng, vậy hiện tại anh có kế hoạch bán xe này trong bao lâu ạ? Tầm một tuần hay hơn ạ? Client: Được giá thì bán, ờ, à. Agent: Dạ vâng, vậy anh mong muốn bán xe này với mức giá khoảng bao nhiêu ạ? Client: Dạ vui cả đưa ra anh nhìn nào, ra, ra anh đi xem được. Giá thấp nhất là bao nhiêu? Agent: Dạ vâng, vậy mình có nhắm chừng sẽ bán xe này trong khoảng giá bao nhiêu chưa ạ, để bên em hỗ trợ kết nối tốt hơn ạ? Client: Chưa, ạ, chưa. Agent: Dạ không biết anh có tham khảo được khoảng giá nào trước cho xe mình chưa ạ? Client: Anh chưa có, chưa tham khảo. Agent: Dạ vâng, vậy để em báo lại với chuyên viên Vu-Ca hỗ trợ mình định giá chuẩn nhất khi kết nối nhé ạ. Dạ bên Vu-Ca hiện có ba hình thức bán tùy theo nhu cầu của... Client: Dạ, ok, cảm ơn em. Agent: <prosody rate="1.05">Dạ, bên Vu-Ca hiện có ba hình thức bán tùy theo nhu cầu của mình ạ. Một là Đấu giá cạnh tranh, phí một phần trăm, khoảng ba đến năm ngày, nhiều đại lý cùng tranh giá nên thường được giá tốt nhất, đây là hình thức bên em đề xuất ạ. Hai là Đặt giá mong muốn, phí một phẩy năm phần trăm, khoảng bảy đến mười bốn ngày, không đạt mức mình mong muốn thì không bán ạ. Ba là Chốt nhanh, phí hai phần trăm, trong khoảng hai mươi bốn đến bốn mươi tám tiếng, ưu tiên bán thật nhanh ạ. Phí chỉ tính khi bán thành công thôi ạ, và bên em kết nối hơn hai nghìn người mua tiềm năng để mang lại giá tốt nhất cho mình ạ. Dạ không biết mình thấy hình thức nào phù hợp với mình hơn ạ?</prosody> Client: Ừm, ừm. Client: Ừm. Client: Ừm. Client: Ừm. Client: Ừm, ừm. Client: Ừm. Ừm. Chứ vu ca đưa giả ra trước đi. Agent: Dạ vâng, vậy em ghi nhận là mình muốn bên em đưa ra giá trước ạ. Anh có thắc mắc gì về phí dịch vụ hay cách hoạt động của Vu-Ca không ạ? Client: Ừm. Không có gì cả. Ừm. Agent: Dạ vâng. Dạ anh cho em xác nhận số điện thoại em đang gọi có phải là số Zalo của anh không ạ? Số này mình có chặn tìm kiếm hay nhắn tin từ người lạ không ạ? Client: Không có. Có chặn tìm kiếm người lạ ạ. Agent: Dạ anh mở tạm quyền nhận lời mời kết bạn trong một đến hai ngày được không ạ? Hoặc anh cho em số Zalo khác cũng được... Client: Dạ, OK, OK, OK. Ờ, số này đi, OK. Agent: Dạ vâng, vậy xíu nữa em sẽ nhắn tin số Zalo của bạn chuyên viên bên em, mình hỗ trợ kết bạn Zalo với bạn trước giúp em nhé ạ. Client: OK, OK, vậy nhé. OK. Agent: Dạ em đã ghi ...