0c0b7d29-d366-4cc9-876f-aa8550ddc731
SUCCESS
Time
04/08/2026 17:05:39
Duration
4m 35s
Campaign
-
Conversation ID
conv_2201kz63rzwwerksrd4bx65tyaan
Recording
AI Extraction
odo
170000
loan
KHÔNG VAY NGÂN HÀNG
year
2018
status
SUCCESS
summary
Cuộc gọi thành công với khách hàng Huỳnh Hữu Trường Giang, chủ xe Mazda 6 2018. Khách xác nhận xe chính chủ, không vay ngân hàng, đã chạy 170.000 km, không đâm đụng hay ngập nước. Khách muốn bán xe để đổi xe mới, đã đặt cọc xe mới nhưng không gấp. Agent đã xác nhận giá 450 triệu, đọc lại giá, nói rõ phí dịch vụ 1% và kết nối hơn 2000 người mua. Khách đồng ý mở Zalo và được hướng dẫn gửi ảnh xe sau khi kết bạn.
is_owner
CHÍNH CHỦ
location
Thành phố Hồ Chí Minh, thành phố Thủ Đức, phường Linh Chiểu
intention
SLOW
is_silent
-
info_score
9
is_closing
True
car_history
Không đâm đụng, không ngập nước
sale_reason
Muốn đổi xe mới
zalo_status
TRUE
asking_price
450000000
fee_confirmed
TRUE
Execution Steps
✓
FIND_LEAD
16ms
04/08 17:05
▸ Input
{
"phone": "0902349899"
}
▸ Output
{
"car_brand": "mazda",
"car_model": "6",
"lead_id": "0c0b7d29-d366-4cc9-876f-aa8550ddc731",
"name": "HU\u1ef2NH H\u1eeeU TR\u01af\u1edcNG GIANG",
"sales": "U04QK6ZJTHN",
"sku": "SKU-9ELHCN"
}
✓
PREPARE_CALL
5.3s
04/08 17:05
▸ Input
{
"car_brand": "mazda",
"car_model": "6",
"name": "HU\u1ef2NH H\u1eeeU TR\u01af\u1edcNG GIANG",
"sku": "SKU-9ELHCN"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1785837944.431799",
"variables": {
"anh_chi": "anh",
"car_make": "mazda 6 2018",
"data": "t\u00f3m t\u1eaft kh\u00e1ch h\u00e0ng: th\u1eddi gian mu\u1ed1n b\u00e1n:Tr\u00ean 1 th\u00e1ng, l\u00fd do b\u00e1n: \u0110\u1ed5i xe m\u1edbi, odo: 170000, gi\u00e1 mong mu\u1ed1n: 450000000, v\u1ecb tr\u00ed: TP.HCM",
"user_name": "HU\u1ef2NH H\u1eeeU TR\u01af\u1edcNG GIANG"
}
}
✓
OUTBOUND_CALL
14.3s
04/08 17:05
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0902349899",
"variables": {
"anh_chi": "anh",
"car_make": "mazda 6 2018",
"data": "t\u00f3m t\u1eaft kh\u00e1ch h\u00e0ng: th\u1eddi gian mu\u1ed1n b\u00e1n:Tr\u00ean 1 th\u00e1ng, l\u00fd do b\u00e1n: \u0110\u1ed5i xe m\u1edbi, odo: 170000, gi\u00e1 mong mu\u1ed1n: 450000000, v\u1ecb tr\u00ed: TP.HCM",
"user_name": "HU\u1ef2NH H\u1eeeU TR\u01af\u1edcNG GIANG"
}
}
▸ Output
{
"conversation_id": "conv_2201kz63rzwwerksrd4bx65tyaan",
"raw": {
"conversation_id": "conv_2201kz63rzwwerksrd4bx65tyaan",
"message": "Outbound call initiated",
"sip_call_id": "SCL_p55rwWkxLpMq",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
8m 0s
04/08 17:13
▸ Input
{
"conversation_id": "conv_2201kz63rzwwerksrd4bx65tyaan"
}
▸ Output
{
"duration_secs": 275,
"status": "done"
}
✓
TRANSCRIPT
04/08 17:13
▸ Input
{
"raw_turns": 59
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh HU\u1ef2NH H\u1eeeU TR\u01af\u1edcNG GIANG \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe mazda 6 2018 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: D\u1ea1 \u0111\u00fang r\u1ed3i \u1ea1. Con nghe ch\u1ecb.\nAgent: ...\nClient: \u0110\u00fang r\u1ed3i ch\u1ecb.\nAgent: D\u1ea1, v\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng ch\u1ecb. \u0110ang ch\u1ea1y ch\u00ednh ch\u1ee7 ch\u1ea1y, kh\u00f4ng c\u00f3 g\u00f3p ng\u00e2n h\u00e0ng.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 em ghi nh\u1eadn. V\u1eady xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi t\u00e1m ph\u1ea3i kh\u00f4ng anh?\nClient: \u0110\u00fang r\u1ed3i ch\u1ecb.\nAgent: D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a m\u00ecnh \u1edf Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: M\u00ecnh \u1edf, \u1eddmmm, Th\u1ee7 \u0110\u1ee9c. Ph\u01b0\u1eddng Th\u1ee7 \u0110\u1ee9c.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 m\u00ecnh \u1edf...\nClient: N\u00f3 l\u00e0 ph\u01b0\u1eddng Linh Chi\u1ec3u, Thu-- th\u00e0nh ph\u1ed1 Th\u1ee7 \u0110\u1ee9c c\u0169. \u1eeam.\nAgent: [happy] D\u1ea1, em ghi nh\u1eadn l\u00e0 m\u00ecnh \u1edf ph\u01b0\u1eddng Linh Chi\u1ec3u, th\u00e0nh ph\u1ed1 Th\u1ee7 \u0110\u1ee9c \u1ea1. D\u1ea1, xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng m\u1ed9t tr\u0103m b\u1ea3y m\u01b0\u01a1i ngh\u00ecn kilomet, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1, trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng anh ha?\nClient: Ch\u1eafc ch\u1eafn l\u00e0 kh\u00f4ng, kh\u00f4ng \u0111\u00e2m \u0111\u1ee5ng, kh\u00f4ng ng\u1eadp n\u01b0\u1edbc, kh\u00f4ng g\u00ec h\u1ebft.\nAgent: D\u1ea1, em ghi nh\u1eadn \u1ea1. D\u1ea1, em th\u1ea5y m\u00ecnh b\u00e1n xe v\u00ec mu\u1ed1n \u0111\u1ed5i xe m\u1edbi, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang, \u0111\u00fang r\u1ed3i ch\u1ecb \u1ea1.\nAgent: D\u1ea1, kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: C\u00f3 r\u1ed3i ch\u1ecb, nh\u01b0ng m\u00e0, \u1edd, \u1edd, \u1edd, \u0111\u00f2i b\u00e1n xe xong m\u1edbi \u0111\u01b0\u1ee3c ti\u1ebfp.\nAgent: D\u1ea1, v\u1eady l\u00e0 m\u00ecnh \u0111\u00e3 \u0111\u1eb7t c\u1ecdc xe r\u1ed3i \u0111\u00fang kh\u00f4ng \u1ea1? D\u1ea1, m\u00ecnh d\u1ef1 ki\u1ebfn kho\u1ea3ng bao l\u00e2u...\nClient: \u0110\u00fang r\u1ed3i ch\u1ecb.\nAgent: D\u1ea1, m\u00ecnh d\u1ef1 ki\u1ebfn kho\u1ea3ng bao l\u00e2u n\u1eefa l\u1ea5y xe m\u1edbi \u1ea1?\nClient: H\u1ea3? Th\u00ec n\u00f3i chung l\u00e0 c\u00f3 \u0111\u1ee7 ti\u1ec1n l\u1ea5y xe m\u1edbi h\u1ea3 ch\u1ecb?\nAgent: D\u1ea1, em hi\u1ec3u \u1ea1. D\u1ea1, hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong kho\u1ea3ng bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: N\u00f3i chung l\u00e0 khi n\u00e0o, \u1edd, h\u1ee3p l\u00fd \u0111\u01b0\u1ee3c gi\u00e1 th\u00ec m\u00ecnh b\u00e1n th\u00f4i ch\u1ecb.\nAgent: ...\nClient: Ch\u1ee9 ph\u1ea3i h\u01a1n m\u1ed9t th\u00e1ng c\u0169ng \u0111\u01b0\u1ee3c, c\u0169ng kh\u00f4ng g\u1ea5p.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1!\nAgent: D\u1ea1, em th\u1ea5y m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh l\u00e0 b\u1ed1n tr\u0103m n\u0103m m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng, c\u00f3 \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i ch\u1ecb.\nAgent: D\u1ea1, em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1, b\u1ed1n tr\u0103m n\u0103m m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1, em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n b\u1ed1n tr\u0103m n\u0103m m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1, b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: \u1eeam.\nClient: \u1eeam.\nClient: OK.\nClient: D\u1ea1.\nAgent: D\u1ea1, anh c\u00f3 th\u1eafc...\nClient: D\u1ea1 kh\u00f4ng \u1ea1. \u1eeam.\nAgent: D\u1ea1, v\u1eady anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a m\u00ecnh kh\u00f4ng \u1ea1? S\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi l\u1ea1 kh\u00f4ng \u1ea1?\nClient: C\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm h\u1ea3 ch\u1ecb? C\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm, nh\u1eafn tin ng\u01b0\u1eddi-- t\u1eeb ng\u01b0\u1eddi l\u1ea1 kh\u00f4ng?\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1, v\u1eady anh m\u1edf t\u1ea1m quy\u1ec1n nh\u1eadn l\u1eddi m\u1eddi k\u1ebft b\u1ea1n trong m\u1ed9t \u0111\u1ebfn hai ng\u00e0y \u0111\u01b0\u1ee3c kh\u00f4ng \u1ea1? Ho\u1eb7c anh cho em s\u1ed1 Zalo kh\u00e1c c\u0169ng \u0111\u01b0\u1ee3c \u1ea1.\nClient: \u1eeam, \u0111\u1ec3 tui m\u1edf ra cho ch\u1ecb. \u1eeam.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1, em c\u1ea3m \u01a1n anh \u1ea1. D\u1ea1, em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean...\nClient: \u00c0, ok. \u1edc.\nAgent: D\u1ea1, em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1...\nClient: R\u1ed3i.\nAgent: Sau khi k\u1ebft b\u1ea1n Zalo, anh g\u1eedi...\nClient: OK.\nClient: OK, c\u1ea3m \u01a1n ch\u1ecb.\nAgent: D\u1ea1, sau khi k\u1ebft b\u1ea1n Zalo, anh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: R\u1ed3i.\nClient: R\u1ed3i, r\u1ed3i, OK ch\u1ecb. R\u1ed3i, r\u1ed3i. C\u1ea3m \u01a1n ch\u1ecb.\nAgent: D\u1ea1, em c\u1ea3m \u01a1n anh \u1ea1. Ch\u00fac anh m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh \u1ea1.",
"length": 3790,
"turns": 55
}
✓
AI_EXTRACTION
19.4s
04/08 17:14
▸ Input
{
"model": "DeepSeek-V4-Flash",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh HU\u1ef2NH H\u1eeeU TR\u01af\u1edcNG GIANG \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe mazda 6 2018 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: D\u1ea1 \u0111\u00fang r\u1ed3i \u1ea1. Con nghe ch\u1ecb.\nAgent: ...\nClient: \u0110\u00fang r\u1ed3i ch\u1ecb.\nAgent: D\u1ea1, v\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng ch\u1ecb. \u0110ang ch\u1ea1y ch\u00ednh ch\u1ee7 ch\u1ea1y, kh\u00f4ng c\u00f3 g\u00f3p ng\u00e2n h\u00e0ng.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 em ghi nh\u1eadn. V\u1eady xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi t\u00e1m ph\u1ea3i kh\u00f4ng anh?\nClient: \u0110\u00fang r\u1ed3i ch\u1ecb.\nAgent: D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a m\u00ecnh \u1edf Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: M\u00ecnh \u1edf, \u1eddmmm, Th\u1ee7 \u0110\u1ee9c. Ph\u01b0\u1eddng Th\u1ee7 \u0110\u1ee9c.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 m\u00ecnh \u1edf...\nClient: N\u00f3 l\u00e0 ph\u01b0\u1eddng Linh Chi\u1ec3u, Thu-- th\u00e0nh ph\u1ed1 Th\u1ee7 \u0110\u1ee9c c\u0169. \u1eeam.\nAgent: [happy] D\u1ea1, em ghi nh\u1eadn l\u00e0 m\u00ecnh \u1edf ph\u01b0\u1eddng Linh Chi\u1ec3u, th\u00e0nh ph\u1ed1 Th\u1ee7 \u0110\u1ee9c \u1ea1. D\u1ea1, xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng m\u1ed9t tr\u0103m b\u1ea3y m\u01b0\u01a1i ngh\u00ecn kilomet, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1, trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng anh ha?\nClient: Ch\u1eafc ch\u1eafn l\u00e0 kh\u00f4ng, kh\u00f4ng \u0111\u00e2m \u0111\u1ee5ng, kh\u00f4ng ng\u1eadp n\u01b0\u1edbc, kh\u00f4ng g\u00ec h\u1ebft.\nAgent: D\u1ea1, em ghi nh\u1eadn \u1ea1. D\u1ea1, em th\u1ea5y m\u00ecnh b\u00e1n xe v\u00ec mu\u1ed1n \u0111\u1ed5i xe m\u1edbi, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang, \u0111\u00fang r\u1ed3i ch\u1ecb \u1ea1.\nAgent: D\u1ea1, kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: C\u00f3 r\u1ed3i ch\u1ecb, nh\u01b0ng m\u00e0, \u1edd, \u1edd, \u1edd, \u0111\u00f2i b\u00e1n xe xong m\u1edbi \u0111\u01b0\u1ee3c ti\u1ebfp.\nAgent: D\u1ea1, v\u1eady l\u00e0 m\u00ecnh \u0111\u00e3 \u0111\u1eb7t c\u1ecdc xe r\u1ed3i \u0111\u00fang kh\u00f4ng \u1ea1? D\u1ea1, m\u00ecnh d\u1ef1 ki\u1ebfn kho\u1ea3ng bao l\u00e2u...\nClient: \u0110\u00fang r\u1ed3i ch\u1ecb.\nAgent: D\u1ea1, m\u00ecnh d\u1ef1 ki\u1ebfn kho\u1ea3ng bao l\u00e2u n\u1eefa l\u1ea5y xe m\u1edbi \u1ea1?\nClient: H\u1ea3? Th\u00ec n\u00f3i chung l\u00e0 c\u00f3 \u0111\u1ee7 ti\u1ec1n l\u1ea5y xe m\u1edbi h\u1ea3 ch\u1ecb?\nAgent: D\u1ea1, em hi\u1ec3u \u1ea1. D\u1ea1, hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong kho\u1ea3ng bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: N\u00f3i chung l\u00e0 khi n\u00e0o, \u1edd, h\u1ee3p l\u00fd \u0111\u01b0\u1ee3c gi\u00e1 th\u00ec m\u00ecnh b\u00e1n th\u00f4i ch\u1ecb.\nAgent: ...\nClient: Ch\u1ee9 ph\u1ea3i h\u01a1n m\u1ed9t th\u00e1ng c\u0169ng \u0111\u01b0\u1ee3c, c\u0169ng kh\u00f4ng g\u1ea5p.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1!\nAgent: D\u1ea1, em th\u1ea5y m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh l\u00e0 b\u1ed1n tr\u0103m n\u0103m m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng, c\u00f3 \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i ch\u1ecb.\nAgent: D\u1ea1, em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1, b\u1ed1n tr\u0103m n\u0103m m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1, em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n b\u1ed1n tr\u0103m n\u0103m m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1, b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: \u1eeam.\nClient: \u1eeam.\nClient: OK.\nClient: D\u1ea1.\nAgent: D\u1ea1, anh c\u00f3 th\u1eafc...\nClient: D\u1ea1 kh\u00f4ng \u1ea1. \u1eeam.\nAgent: D\u1ea1, v\u1eady anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a m\u00ecnh kh\u00f4ng \u1ea1? S\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi l\u1ea1 kh\u00f4ng \u1ea1?\nClient: C\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm h\u1ea3 ch\u1ecb? C\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm, nh\u1eafn tin ng\u01b0\u1eddi-- t\u1eeb ng\u01b0\u1eddi l\u1ea1 kh\u00f4ng?\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1, v\u1eady anh m\u1edf t\u1ea1m quy\u1ec1n nh\u1eadn l\u1eddi m\u1eddi k\u1ebft b\u1ea1n trong m\u1ed9t \u0111\u1ebfn hai ng\u00e0y \u0111\u01b0\u1ee3c kh\u00f4ng \u1ea1? Ho\u1eb7c anh cho em s\u1ed1 Zalo kh\u00e1c c\u0169ng \u0111\u01b0\u1ee3c \u1ea1.\nClient: \u1eeam, \u0111\u1ec3 tui m\u1edf ra cho ch\u1ecb. \u1eeam.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1, em c\u1ea3m \u01a1n anh \u1ea1. D\u1ea1, em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean...\nClient: \u00c0, ok. \u1edc.\nAgent: D\u1ea1, em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1...\nClient: R\u1ed3i.\nAgent: Sau khi k\u1ebft b\u1ea1n Zalo, anh g\u1eedi...\nClient: OK.\nClient: OK, c\u1ea3m \u01a1n ch\u1ecb.\nAgent: D\u1ea1, sau khi k\u1ebft b\u1ea1n Zalo, anh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: R\u1ed3i.\nClient: R\u1ed3i, r\u1ed3i, OK ch\u1ecb. R\u1ed3i, r\u1ed3i. C\u1ea3m \u01a1n ch\u1ecb.\nAgent: D\u1ea1, em c\u1ea3m \u01a1n anh \u1ea1. Ch\u00fac anh m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh \u1ea1."
}
▸ Output
{
"asking_price": "450000000",
"car_history": "Kh\u00f4ng \u0111\u00e2m \u0111\u1ee5ng, kh\u00f4ng ng\u1eadp n\u01b0\u1edbc",
"fee_confirmed": "TRUE",
"info_score": 9,
"intention": "SLOW",
"is_closing": true,
"is_owner": "CH\u00cdNH CH\u1ee6",
"is_silent": false,
"loan": "KH\u00d4NG VAY NG\u00c2N H\u00c0NG",
"location": "Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh, th\u00e0nh ph\u1ed1 Th\u1ee7 \u0110\u1ee9c, ph\u01b0\u1eddng Linh Chi\u1ec3u",
"odo": "170000",
"sale_reason": "Mu\u1ed1n \u0111\u1ed5i xe m\u1edbi",
"status": "SUCCESS",
"summary": "Cu\u1ed9c g\u1ecdi th\u00e0nh c\u00f4ng v\u1edbi kh\u00e1ch h\u00e0ng Hu\u1ef3nh H\u1eefu Tr\u01b0\u1eddng Giang, ch\u1ee7 xe Mazda 6 2018. Kh\u00e1ch x\u00e1c nh\u1eadn xe ch\u00ednh ch\u1ee7, kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u0111\u00e3 ch\u1ea1y 170.000 km, kh\u00f4ng \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc. Kh\u00e1ch mu\u1ed1n b\u00e1n xe \u0111\u1ec3 \u0111\u1ed5i xe m\u1edbi, \u0111\u00e3 \u0111\u1eb7t c\u1ecdc xe m\u1edbi nh\u01b0ng kh\u00f4ng g\u1ea5p. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 450 tri\u1ec7u, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i r\u00f5 ph\u00ed d\u1ecbch v\u1ee5 1% v\u00e0 k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua. Kh\u00e1ch \u0111\u1ed3ng \u00fd m\u1edf Zalo v\u00e0 \u0111\u01b0\u1ee3c h\u01b0\u1edbng d\u1eabn g\u1eedi \u1ea3nh xe sau khi k\u1ebft b\u1ea1n.",
"year": "2018",
"zalo_status": "TRUE"
}
✓
SLACK_POST
703ms
04/08 17:14
▸ Input
{
"sales_slack_id": "U04QK6ZJTHN",
"sku": "SKU-9ELHCN",
"status": "SUCCESS",
"summary": "Cu\u1ed9c g\u1ecdi th\u00e0nh c\u00f4ng v\u1edbi kh\u00e1ch h\u00e0ng Hu\u1ef3nh H\u1eefu Tr\u01b0\u1eddng Giang, ch\u1ee7 xe Mazda 6 2018. Kh\u00e1ch x\u00e1c nh\u1eadn xe ch\u00ednh ch\u1ee7, kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u0111\u00e3 ch\u1ea1y 170.000 km, kh\u00f4ng \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc. Kh\u00e1ch mu\u1ed1n b\u00e1n xe \u0111\u1ec3 \u0111\u1ed5i xe m\u1edbi, \u0111\u00e3 \u0111\u1eb7t c\u1ecdc xe m\u1edbi nh\u01b0ng kh\u00f4ng g\u1ea5p. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 450 tri\u1ec7u, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i r\u00f5 ph\u00ed d\u1ecbch v\u1ee5 1% v\u00e0 k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua. Kh\u00e1ch \u0111\u1ed3ng \u00fd m\u1edf Zalo v\u00e0 \u0111\u01b0\u1ee3c h\u01b0\u1edbng d\u1eabn g\u1eedi \u1ea3nh xe sau khi k\u1ebft b\u1ea1n."
}
▸ Output
{
"posted": true,
"thread_ts": "1785837944.431799"
}
✓
CRM_APIS
456ms
04/08 17:14
✓
CRM_ACTIVITIES
139ms
04/08 17:14
✓
SLACK_AUDIO
4.5s
04/08 17:14
✓
UPDATE_CLOSING
128ms
04/08 17:14
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh HUỲNH HỮU TRƯỜNG GIANG đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe mazda 6 2018 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Dạ đúng rồi ạ. Con nghe chị. Agent: ... Client: Đúng rồi chị. Agent: Dạ, vậy xe mình hiện có còn vay góp ngân hàng không ạ? Client: Không chị. Đang chạy chính chủ chạy, không có góp ngân hàng. Agent: dạ, em nắm thông tin của mình ạ! Dạ em ghi nhận. Vậy xe mình là đời sản xuất năm hai không mười tám phải không anh? Client: Đúng rồi chị. Agent: Dạ em thấy địa chỉ của mình ở Thành phố Hồ Chí Minh, không biết cụ thể mình ở quận nào ạ? Client: Mình ở, ờmmm, Thủ Đức. Phường Thủ Đức. Agent: Dạ em ghi nhận là mình ở... Client: Nó là phường Linh Chiểu, Thu-- thành phố Thủ Đức cũ. Ừm. Agent: [happy] Dạ, em ghi nhận là mình ở phường Linh Chiểu, thành phố Thủ Đức ạ. Dạ, xe mình hiện đã chạy khoảng một trăm bảy mươi nghìn kilomet, đúng không ạ? Client: Đúng rồi ạ. Agent: Dạ, trong quá trình sử dụng, xe mình chắc chưa phát sinh đâm đụng hay ngập nước đúng không anh ha? Client: Chắc chắn là không, không đâm đụng, không ngập nước, không gì hết. Agent: Dạ, em ghi nhận ạ. Dạ, em thấy mình bán xe vì muốn đổi xe mới, đúng không ạ? Client: Đúng, đúng rồi chị ạ. Agent: Dạ, không biết mình đã tìm hiểu hay đặt cọc mẫu xe nào chưa ạ? Client: Có rồi chị, nhưng mà, ờ, ờ, ờ, đòi bán xe xong mới được tiếp. Agent: Dạ, vậy là mình đã đặt cọc xe rồi đúng không ạ? Dạ, mình dự kiến khoảng bao lâu... Client: Đúng rồi chị. Agent: Dạ, mình dự kiến khoảng bao lâu nữa lấy xe mới ạ? Client: Hả? Thì nói chung là có đủ tiền lấy xe mới hả chị? Agent: Dạ, em hiểu ạ. Dạ, hiện tại anh có kế hoạch bán xe này trong khoảng bao lâu ạ? Tầm một tuần hay hơn ạ? Client: Nói chung là khi nào, ờ, hợp lý được giá thì mình bán thôi chị. Agent: ... Client: Chứ phải hơn một tháng cũng được, cũng không gấp. Agent: dạ, em nắm thông tin của mình ạ! Agent: Dạ, em thấy mức giá mong muốn của mình là bốn trăm năm mươi triệu đồng, có đúng không ạ? Client: Đúng rồi chị. Agent: Dạ, em xin phép đọc lại mức giá mong muốn của mình nhé, có thể em nghe sai nên có gì mình chỉnh giúp em nha. Dạ, bốn trăm năm mươi triệu đồng đúng không ạ? Client: Đúng rồi. Agent: Dạ, em ghi nhận mức giá mong muốn bốn trăm năm mươi triệu đồng của mình rồi ạ. Dạ, bên em thu phí dịch vụ chỉ một phần trăm trên giá bán cuối cùng thôi ạ. Bên em kết nối hơn hai nghìn người mua tiềm năng để mang lại giá tốt nhất và hỗ trợ hồ sơ mua bán xe nhanh nhất cho mình ạ. Anh có thắc mắc gì về phí dịch vụ hay cách hoạt động của Vu-Ca không ạ? Client: Ừm. Client: Ừm. Client: OK. Client: Dạ. Agent: Dạ, anh có thắc... Client: Dạ không ạ. Ừm. Agent: Dạ, vậy anh cho em xác nhận số điện thoại em đang gọi có phải là số Zalo của mình không ạ? Số này mình có chặn tìm kiếm hay nhắn tin từ người lạ không ạ? Client: Có chặn tìm kiếm hả chị? Có chặn tìm kiếm, nhắn tin người-- từ người lạ không? Agent: dạ, em nắm thông tin của mình ạ! Dạ, vậy anh mở tạm quyền nhận lời mời kết bạn trong một đến hai ngày được không ạ? Hoặc anh cho em số Zalo khác cũng được ạ. Client: Ừm, để tui mở ra cho chị. Ừm. Agent: dạ, em nắm thông tin của mình ạ! Dạ, em cảm ơn anh ạ. Dạ, em đã ghi nhận thông tin xe của mình rồi ạ, sẽ có chuyên... Client: À, ok. Ờ. Agent: Dạ, em đã ghi nhận thông tin xe của mình rồi ạ, sẽ có chuyên viên Vu-Ca kết bạn và hỗ trợ tiếp tục ạ. Sau khi kết bạ... Client: Rồi. Agent: Sau khi kết bạn Zalo, anh gửi... Client: OK. Client: OK, cảm ơn chị. Agent: Dạ, sau khi kết bạn Zalo, anh gửi giúp em bộ ảnh nội ngoại thất xe và giấy đăng kiểm để chuyên viên bên em hỗ trợ nhanh nhất ạ. Client: Rồi. Client: Rồi, rồi, OK chị. Rồi, rồi. Cảm ơn chị. Agent: Dạ, em cảm ơn anh ạ. Chúc anh một ngày tốt lành ạ.