{
  "phone": "0366300891"
}

{
  "sales_slack_id": "U08JSDW96JF"
}

{
  "car_brand": "mg",
  "car_model": "rx5",
  "name": "Dara Shikoh",
  "sku": "SKU-UL2W82"
}

{
  "agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
  "phone": "0366300891",
  "variables": {
    "anh_chi": "anh",
    "car_make": "mg rx5 2024",
    "data": "t\u00f3m t\u1eaft kh\u00e1ch h\u00e0ng: th\u1eddi gian mu\u1ed1n b\u00e1n:D\u01b0\u1edbi 1 th\u00e1ng, l\u00fd do b\u00e1n: \u0110\u1ed5i xe m\u1edbi, odo: 13184, gi\u00e1 mong mu\u1ed1n: 550000000, v\u1ecb tr\u00ed: LamDong",
    "user_name": "Dara Shikoh"
  }
}

{
  "conversation_id": "conv_7301kzncbgpcedz9jc7xarg58m0v"
}

{
  "raw_turns": 59
}

{
  "model": "deepseek-v4-flash:0731-cloud",
  "system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n   - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n   - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n   - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n   - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n     a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n     b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n     c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n     d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n     e. info_score \u2265 7.\n     N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n   - \u0027CALL BACK\u0027:\n     \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n     \u2022 Ho\u1eb7c info_score \u003c 7.\n     \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
  "transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Dara Shikoh \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe mg rx5 2024 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Hello. \u1eeam. \u00c0. \u1eeam. \u1eeam. \u00c0, \u0111\u00fang \u0111\u1ea5y ch\u1ecb \u01a1i. \u00c0, xin l\u1ed7i, em n\u00f3i ti\u1ebfng Vi\u1ec7t, \u1edd, ch\u00fat ch\u00fat, n\u00f3i ti\u1ebfng Anh. Em l\u00e0 n\u01b0\u1edbc ngo\u00e0i.\nAgent: D\u1ea1 v\u00e2ng, kh\u00f4ng sao \u1ea1. Anh c\u1ee9 n\u00f3i ti\u1ebfng Anh n\u1ebfu th\u1ea5y tho\u1ea3i m\u00e1i h\u01a1n nh\u00e9. Em v\u1eabn c\u00f3 th\u1ec3 h\u1ed7 tr\u1ee3 anh \u0111\u01b0\u1ee3c \u1ea1. D\u1ea1 v\u1eady l\u00e0 xe m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eeam.\nClient: OK.\nAgent: D\u1ea1 v\u00e2ng, v\u1eady...\nClient: Um, xin l\u1ed7i, heee, tr\u01b0\u1edbc, tr\u01b0\u1edbc, \u1edd, you can contact Zalo.\nAgent: D\u1ea1 v\u00e2ng, em hi\u1ec3u r\u1ed3i \u1ea1. Anh mu\u1ed1n b\u00ean em li\u00ean h\u1ec7 qua Zalo \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u1eebng, \u0111\u1eebng v\u1eady.\nAgent: D\u1ea1 v\u00e2ng, em xin l\u1ed7i \u1ea1. Em s\u1ebd kh\u00f4ng g\u1ecdi l\u1ea1i cho anh n\u1eefa. Anh c\u00f3 c\u1ea7n em h\u1ed7 tr\u1ee3 th\u00f4ng tin g\u00ec kh\u00e1c kh\u00f4ng \u1ea1?\nClient: \u1eeam. \u1eeam, \u1edd, xin l\u1ed7i, contact, \u1edd, Zalo, Zalo.\nAgent: D\u1ea1 v\u00e2ng, em hi\u1ec3u r\u1ed3i \u1ea1. Anh mu\u1ed1n b\u00ean em li\u00ean h\u1ec7 qua Zalo \u0111\u00fang kh\u00f4ng \u1ea1? Anh c\u00f3 th\u1ec3 cho em xin s\u1ed1...\nClient: \u0110\u00fang, \u0111\u00fang v\u1eady.\nAgent: D\u1ea1...\nClient: \u1edc, 73, \u1edd, 366.\nAgent: D\u1ea1 em xin ph\u00e9p x\u00e1c nh\u1eadn l\u1ea1i s\u1ed1 Zalo c\u1ee7a anh l\u00e0 b\u1ea3y ba ba s\u00e1u s\u00e1u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eeam, com ba s\u00e1u s\u00e1u ba com com, 391.\nAgent: D\u1ea1 em xin ph\u00e9p x\u00e1c nh\u1eadn l\u1ea1i s\u1ed1 Zalo c\u1ee7a anh l\u00e0 b\u1ea3y ba ba s\u00e1u s\u00e1u ba...\nClient: Yes.\nAgent: D\u1ea1 v\u00e2ng, em \u0111\u00e3 ghi nh\u1eadn s\u1ed1 Zalo c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. Em s\u1ebd chuy\u1ec3n th\u00f4ng tin n\u00e0y cho chuy\u00ean vi\u00ean b\u00ean em \u0111\u1ec3 k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 anh s\u1edbm nh\u1ea5t \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo, anh vui l\u00f2ng g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t nh\u00e9 \u1ea1.\nClient: OK, OK.\nClient: OK, \u1edd, but can you check, \u1edd, number? 0366300810.\nAgent: D\u1ea1 v\u00e2ng, em \u0111\u00e3 ghi nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i Zalo c\u1ee7a anh l\u00e0 kh\u00f4ng ba s\u00e1u s\u00e1u ba kh\u00f4ng kh\u00f4ng t\u00e1m m\u1ed9t kh\u00f4ng r\u1ed3i \u1ea1. Em s\u1ebd chuy\u1ec3n th\u00f4ng tin n\u00e0y cho chuy\u00ean ...\nClient: No, t\u00e1m ch\u00edn m\u1ed9t. \u1edc, t\u00e1m ch\u00edn m\u1ed9t.\nAgent: D\u1ea1 em xin l\u1ed7i \u1ea1. Anh vui l\u00f2ng \u0111\u1ecdc l\u1ea1i gi\u00fap em s\u1ed1 Zalo ch\u00ednh x\u00e1c m\u1ed9t l\u1ea7n n\u1eefa \u0111\u01b0\u1ee3c kh\u00f4ng \u1ea1?\nClient: D-d\u00f9ng l\u1ea1i, d\u00f9ng l\u1ea1i. \u1eeam.\nAgent: D\u1ea1 v\u00e2ng, anh \u0111\u1ecdc l\u1ea1i gi\u00fap em s\u1ed1 Zalo c\u1ee7a m\u00ecnh nh\u00e9 \u1ea1.\nClient: R\u1ed3i, r\u1ed3i, \u1eebm, thank you, thank you.\nAgent: D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i ...\nClient: \u1eeam, ok.\nClient: D\u1ea1.\nAgent: th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: \u1eeam. \u1edc, k\u1ebft b\u1ea1n Zalo, \u1eddmmm, \u1eebm, d\u1ea1 xin l\u1ed7i. K\u1ebft b\u1ea1n Zalo.\nAgent: D\u1ea1 v\u00e2ng, anh c\u1ee9 k\u1ebft b\u1ea1n Zalo v\u1edbi chuy\u00ean vi\u00ean b\u00ean em nh\u00e9 \u1ea1.\nClient: \u1eeam, \u1edd, kh\u00f4ng hi\u1ec3u, xin l\u1ed7i. \u1edc, em, \u1edd, k\u1ebft b\u1ea1n Zalo r\u1ed3i, m\u1ed9t ng\u01b0\u1eddi, anh, t\u00ean l\u00e0, \u1eebm, Juan, Juan Vuca.\nAgent: D\u1ea1 v\u00e2ng, em hi\u1ec3u r\u1ed3i \u1ea1. Anh \u0111\u00e3 k\u1ebft b\u1ea1n Zalo v\u1edbi chuy\u00ean vi\u00ean t\u00ean Juan b\u00ean em r\u1ed3i \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eeam, xin l\u1ed7i, \u1edd, em kh\u00f4ng hi\u1ec3u.\nAgent: D\u1ea1 em xin l\u1ed7i anh, t\u00edn hi\u1ec7u v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1. Anh n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: \u1eeam, \u1eebm, \u0111\u1ee3i em x\u00edu.\nAgent: D\u1ea1 v\u00e2ng \u1ea1.\nClient: \u1eeam. Th\u01b0a ch\u1ecb Huy, th\u01b0a c\u00f4 Di\u1ec7u, vui l\u00f2ng nh\u1eafn tin cho t\u00f4i tr\u00ean Zalo. \u1edcm, th\u00e8m m\u1ed9t l\u1ea7n. T\u00f4i\nAgent: D\u1ea1 v\u00e2ng, em hi\u1ec3u r\u1ed3i \u1ea1. Anh mu\u1ed1n chuy\u00ean vi\u00ean b\u00ean em nh\u1eafn tin cho anh qua Zalo \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: Uhm, yes, \u1edd. Uhm.\nAgent: D\u1ea1 v\u00e2ng, em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin n\u00e0y r\u1ed3i \u1ea1. Em s\u1ebd b\u00e1o l\u1ea1i v\u1edbi chuy\u00ean vi\u00ean \u0111\u1ec3 nh\u1eafn tin cho anh qua Zalo nh\u00e9 \u1ea1.\nClient: \u1eeam. M\u1ed9t ng\u01b0\u1eddi t\u1eeb c\u00f4ng ty-\nAgent: D\u1ea1 v\u00e2ng, em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i ...\nClient: Ummm.\nAgent: th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: \u1eeam, xin l\u1ed7i, em kh\u00f4ng hi\u1ec3u. \u1edc, can you text me Zalo?\nAgent: D\u1ea1 v\u00e2ng, em hi\u1ec3u r\u1ed3i \u1ea1. Em s\u1ebd b\u00e1o chuy\u00ean vi\u00ean b\u00ean em nh\u1eafn tin cho anh qua Zalo nh\u00e9 \u1ea1.\nClient: Hmm, OK, OK.\nAgent: D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: \u1eeam, em ghi \u0111\u01b0\u1ee3c r\u1ed3i, ch\u00fac ch\u1ee5c. \u1edcm, \u1eebm, \u1eebm.\nAgent: D\u1ea1 v\u00e2ng, em c\u1ea3m \u01a1n anh \u1ea1. Ch\u00fac anh m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh nh\u00e9 \u1ea1.\nClient: \u1eeam, ch\u1ecb c\u0169ng v\u1eady. \u1eeam, c\u1ea3m \u01a1n.\nAgent: D\u1ea1 v\u00e2ng, em c\u1ea3m \u01a1n anh \u1ea1. Ch\u00fac anh m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh nh\u00e9 \u1ea1.\nClient: D\u1ea1."
}

{
  "sales_slack_id": "U08JSDW96JF",
  "sku": "SKU-UL2W82",
  "status": "CALL BACK",
  "summary": "Cu\u1ed9c g\u1ecdi gi\u1eefa agent M\u1ef9 Linh v\u00e0 kh\u00e1ch h\u00e0ng (ch\u1ee7 xe MG RX5 2024). Kh\u00e1ch h\u00e0ng x\u00e1c nh\u1eadn l\u00e0 ch\u00ednh ch\u1ee7, nh\u01b0ng g\u1eb7p kh\u00f3 kh\u0103n v\u1ec1 ng\u00f4n ng\u1eef. Agent \u0111\u00e3 c\u1ed1 g\u1eafng x\u00e1c nh\u1eadn s\u1ed1 Zalo nh\u01b0ng ch\u01b0a r\u00f5 r\u00e0ng. Kh\u00e1ch h\u00e0ng y\u00eau c\u1ea7u li\u00ean h\u1ec7 qua Zalo v\u00e0 \u0111\u00e3 c\u00f3 li\u00ean h\u1ec7 v\u1edbi nh\u00e2n vi\u00ean Juan c\u1ee7a Vu-Ca. Agent \u0111\u00e3 h\u01b0\u1edbng d\u1eabn kh\u00e1ch g\u1eedi \u1ea3nh v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m sau khi k\u1ebft b\u1ea1n Zalo. Tuy nhi\u00ean, agent ch\u01b0a x\u00e1c nh\u1eadn gi\u00e1, ph\u00ed d\u1ecbch v\u1ee5, v\u00e0 c\u00e1c th\u00f4ng tin kh\u00e1c v\u1ec1 xe. Cu\u1ed9c g\u1ecdi k\u1ebft th\u00fac v\u1edbi vi\u1ec7c s\u1ebd c\u00f3 chuy\u00ean vi\u00ean nh\u1eafn tin qua Zalo."
}