5b93aebf-6db2-4b8c-afa8-25251c2da988
SUCCESS
Time
21/08/2026 08:42:44
Duration
4m 48s
Campaign
-
Conversation ID
conv_9401m0gzratcffz9s7mytcxmk9p5
Recording
AI Extraction
odo
347000
loan
KHÔNG VAY NGÂN HÀNG
year
2014
status
SUCCESS
summary
Chị Bùi Thị Thu Sương xác nhận là chính chủ, xe Ford Transit 2014, không còn vay ngân hàng, ở Quận Bình Thạnh, đã chạy 347.000 km, chưa đâm đụng hay ngập nước. Chị muốn bán xe trong 1-2 tuần với giá 260 triệu đồng. Agent đã xác nhận Zalo, đọc lại giá, nói rõ phí dịch vụ 1% và hướng dẫn gửi ảnh và giấy đăng kiểm sau khi kết bạn Zalo.
is_owner
CHÍNH CHỦ
location
TP. Hồ Chí Minh, Quận Bình Thạnh
intention
FAST
is_silent
-
info_score
9
is_closing
True
car_history
Xe chưa đâm đụng, ngập nước, do người nhà chạy, kỹ lưỡng, chưa bung đầu máy.
sale_reason
Đổi nghề nghiệp
zalo_status
TRUE
asking_price
260000000
fee_confirmed
TRUE
Execution Steps
✓
FIND_LEAD
19ms
21/08 08:42
▸ Input
{
"phone": "0909480873"
}
▸ Output
{
"car_brand": "ford",
"car_model": "transit",
"lead_id": "5b93aebf-6db2-4b8c-afa8-25251c2da988",
"name": "BUi THI THU SUONG",
"sales": "U0BMT8M99QE",
"sku": "SKU-SQ52YE"
}
✓
FILTER_SALES
15ms
21/08 08:42
▸ Input
{
"sales_slack_id": "U0BMT8M99QE"
}
▸ Output
{
"decision": "CALL"
}
✓
PREPARE_CALL
4.3s
21/08 08:42
▸ Input
{
"car_brand": "ford",
"car_model": "transit",
"name": "BUi THI THU SUONG",
"sku": "SKU-SQ52YE"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1787276555.136029",
"variables": {
"anh_chi": "ch\u1ecb",
"car_make": "ford transit 2014",
"data": "t\u00f3m t\u1eaft kh\u00e1ch h\u00e0ng: th\u1eddi gian mu\u1ed1n b\u00e1n:Trong 1 tu\u1ea7n, l\u00fd do b\u00e1n: \u0110\u1ed5i ngh\u1ec1 nghi\u1ec7p, odo: 347000, gi\u00e1 mong mu\u1ed1n: 260000000, v\u1ecb tr\u00ed: TP.HCM",
"user_name": "BUi THI THU SUONG"
}
}
✓
OUTBOUND_CALL
16.5s
21/08 08:43
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0909480873",
"variables": {
"anh_chi": "ch\u1ecb",
"car_make": "ford transit 2014",
"data": "t\u00f3m t\u1eaft kh\u00e1ch h\u00e0ng: th\u1eddi gian mu\u1ed1n b\u00e1n:Trong 1 tu\u1ea7n, l\u00fd do b\u00e1n: \u0110\u1ed5i ngh\u1ec1 nghi\u1ec7p, odo: 347000, gi\u00e1 mong mu\u1ed1n: 260000000, v\u1ecb tr\u00ed: TP.HCM",
"user_name": "BUi THI THU SUONG"
}
}
▸ Output
{
"conversation_id": "conv_9401m0gzratcffz9s7mytcxmk9p5",
"raw": {
"conversation_id": "conv_9401m0gzratcffz9s7mytcxmk9p5",
"message": "Outbound call initiated",
"sip_call_id": "SCL_vLbZQFBZrBab",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
8m 0s
21/08 08:51
▸ Input
{
"conversation_id": "conv_9401m0gzratcffz9s7mytcxmk9p5"
}
▸ Output
{
"duration_secs": 288,
"status": "done"
}
✓
TRANSCRIPT
21/08 08:51
▸ Input
{
"raw_turns": 64
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i ch\u1ecb BUi THI THU SUONG \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe ford transit 2014 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. \u1edc. \u1edc.\nAgent: D\u1ea1...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n ch\u1ecb. V\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Sau m\u00e2y m\u1edbi.\nAgent: D\u1ea1 em nghe ch\u01b0a r\u00f5, ch\u1ecb n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1.\nClient: \u1edc, kh\u00f4ng, kh\u00f4ng. T\u1ee9c l\u00e0 kh\u00f4ng c\u00f3 c\u00f2n, \u00e0, \u1edd, d\u00ednh d\u00e1ng g\u00ec \u0111\u1ebfn vay h\u1ebft \u00e1. Tr\u1ea3 l\u00e2u-- tr\u1ea3 xong l\u00e2u r\u1ed3i \u00e1 em.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh kh\u00f4ng c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi b\u1ed1n ph\u1ea3i kh\u00f4ng ch\u1ecb?\nClient: \u0110\u00fang \u1ea1.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n ch\u1ecb. Em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a ch\u1ecb \u1edf Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: Qu\u1eadn B\u00ecnh Th\u1ea1nh \u0111\u00f3 em.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u1edf Qu\u1eadn B\u00ecnh Th\u1ea1nh \u1ea1. D\u1ea1 em th\u1ea5y xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng ba...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em th\u1ea5y xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng ba tr\u0103m b\u1ed1n m\u01b0\u01a1i b\u1ea3y ngh\u00ecn km, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng ch\u1ecb ha?\nClient: \u0110\u00fang r\u1ed3i. N\u00f3i chung l\u00e0 xe, \u1edd, ch\u00ednh, \u1eebm, \u1eebm, \u1eebm, c\u00f3 ng\u01b0\u1eddi nh\u00e0 ch\u1ea1y cho n\u00ean l\u00e0 k\u1ef9 l\u1eafm, ch\u01b0a bung \u0111\u1ea7u m\u00e1y lu\u00f4n \u0111\u00f3 em.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n ch\u1ecb. Em th\u1ea5y m\u00ecnh b\u00e1n xe v\u00ec mu\u1ed1n \u0111\u1ed5i ngh\u1ec1 nghi\u1ec7p, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00fd do b\u00e1n xe c\u1ee7a m\u00ecnh \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i ch\u1ecb c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: \u1eeam.\nClient: T\u1ea7m m\u1ed9t tu\u1ea7n th\u00ec c\u00f3 \u0111\u01b0\u1ee3c kh\u00f4ng em?\nAgent: D\u1ea1 em ghi ...\nClient: T\u1eeb m\u1ed9t tu\u1ea7n, hai tu\u1ea7n, trong t\u1ea7m hai tu\u1ea7n. \u1eeam.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 m\u00ecnh mu\u1ed1n b\u00e1n xe trong kho\u1ea3ng m\u1ed9t \u0111\u1ebfn hai tu\u1ea7n \u1ea1. D\u1ea1 em th\u1ea5y m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a...\nClient: \u1edc.\nAgent: D\u1ea1 em th\u1ea5y m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a ch\u1ecb l\u00e0 hai tr\u0103m s\u00e1u m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng, c\u00f3 \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eeam, \u0111\u00fang r\u1ed3i em.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em...\nClient: \u1edc. \u1edc.\nAgent: D\u1ea1 hai tr\u0103m s\u00e1u m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng \u0111\u00fang kh\u00f4ng...\nClient: \u1eeam, m... \u0110\u00fang r\u1ed3i em.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n hai tr\u0103m s\u00e1u m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: \u1eeam.\nClient: Th\u00ec c\u00f3 ngh\u0129a l\u00e0 ph\u00ed d\u1ecbch v\u1ee5 1% tr\u00ean gi\u00e1 ti\u1ec1n \u0111\u00f3 n\u1ebfu m\u00e0 b\u00e1n xong th\u00ec ch\u1ecb s\u1ebd tr\u1ea3 c\u00e1i n\u00e0y \u0111\u00fang kh\u00f4ng em?\nAgent: D\u1ea1 \u0111\u00fang r\u1ed3i \u1ea1. Ph\u00ed ch\u1ec9 t\u00ednh khi m\u00ecnh b\u00e1n xe th\u00e0nh c\u00f4ng th\u00f4i \u1ea1.\nClient: \u1edc, ok.\nAgent: D\u1ea1 m\u00ecnh c\u00f2n th\u1eafc m\u1eafc g\u00ec n\u1eefa kh\u00f4ng \u1ea1?\nClient: R\u1ed3i.\nAgent: D\u1ea1 v\u1eady anh ch\u1ecb cho...\nClient: Kh\u00f4ng, con ngh\u0129 l\u00e0, \u1eddm, \u1eddm, \u1eddm, khi, khi n\u00e0o m\u00e0 c\u00f3, \u1eddm, t\u1ee9c l\u00e0, \u1eddm, c\u00e1i ng\u01b0\u1eddi, \u1eddm, khi c\u00f3 ng\u01b0\u1eddi mua xe th\u00ec em l\u00e0 ng\u01b0\u1eddi li\u00ean h\u1ec7 v\u1edbi ch\u1ecb hay l\u00e0 kh\u00e1ch v\u1eady? Ch\u1ecb mu\u1ed1n bi\u1ebft c\u00e1i \u0111\u00f3. \u1edcm.\nAgent: D\u1ea1 khi c\u00f3 ng\u01b0\u1eddi mua xe th\u00ec chuy\u00ean vi\u00ean b\u00ean em s\u1ebd li\u00ean h\u1ec7 tr\u1ef1c ti\u1ebfp v\u1edbi ch\u1ecb \u0111\u1ec3 h\u1ed7 tr\u1ee3 m\u00ecnh \u1ea1. D\u1ea1 anh ch\u1ecb cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi...\nClient: \u1edc.\nAgent: C\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a m\u00ecnh kh\u00f4ng \u1ea1? S\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb...\nClient: \u1eeam.\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 s\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi l\u1ea1 kh\u00f4ng \u1ea1?\nClient: \u1eeam, t\u1ee9c l\u00e0 kh\u00f4ng, kh\u00f4ng, ng\u01b0\u1eddi, ng\u01b0\u1eddi l\u1ea1 nh\u1eafn tin \u0111\u01b0\u1ee3c lu\u00f4n em.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n ch\u1ecb. D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe...\nClient: \u1edc.\nAgent: V\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t...\nClient: R\u1ed3i ok.\nAgent: D\u1ea1...\nClient: R\u1ed3i, em.\nAgent: [happy] D\u1ea1 em...\nClient: \u00c0.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n ch\u1ecb \u1ea1...\nClient: R\u1ed3i, c\u1ea3m \u01a1n em nha. \u1eeam, \u1eebm, c\u1ea3m \u01a1n em.\nAgent: D\u1ea1 em ch\u00e0o ch\u1ecb \u1ea1.",
"length": 3916,
"turns": 62
}
✓
AI_EXTRACTION
17.2s
21/08 08:51
▸ Input
{
"model": "deepseek-v4-flash:0731-cloud",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i ch\u1ecb BUi THI THU SUONG \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe ford transit 2014 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. \u1edc. \u1edc.\nAgent: D\u1ea1...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n ch\u1ecb. V\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Sau m\u00e2y m\u1edbi.\nAgent: D\u1ea1 em nghe ch\u01b0a r\u00f5, ch\u1ecb n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1.\nClient: \u1edc, kh\u00f4ng, kh\u00f4ng. T\u1ee9c l\u00e0 kh\u00f4ng c\u00f3 c\u00f2n, \u00e0, \u1edd, d\u00ednh d\u00e1ng g\u00ec \u0111\u1ebfn vay h\u1ebft \u00e1. Tr\u1ea3 l\u00e2u-- tr\u1ea3 xong l\u00e2u r\u1ed3i \u00e1 em.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh kh\u00f4ng c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi b\u1ed1n ph\u1ea3i kh\u00f4ng ch\u1ecb?\nClient: \u0110\u00fang \u1ea1.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n ch\u1ecb. Em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a ch\u1ecb \u1edf Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: Qu\u1eadn B\u00ecnh Th\u1ea1nh \u0111\u00f3 em.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u1edf Qu\u1eadn B\u00ecnh Th\u1ea1nh \u1ea1. D\u1ea1 em th\u1ea5y xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng ba...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em th\u1ea5y xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng ba tr\u0103m b\u1ed1n m\u01b0\u01a1i b\u1ea3y ngh\u00ecn km, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng ch\u1ecb ha?\nClient: \u0110\u00fang r\u1ed3i. N\u00f3i chung l\u00e0 xe, \u1edd, ch\u00ednh, \u1eebm, \u1eebm, \u1eebm, c\u00f3 ng\u01b0\u1eddi nh\u00e0 ch\u1ea1y cho n\u00ean l\u00e0 k\u1ef9 l\u1eafm, ch\u01b0a bung \u0111\u1ea7u m\u00e1y lu\u00f4n \u0111\u00f3 em.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n ch\u1ecb. Em th\u1ea5y m\u00ecnh b\u00e1n xe v\u00ec mu\u1ed1n \u0111\u1ed5i ngh\u1ec1 nghi\u1ec7p, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00fd do b\u00e1n xe c\u1ee7a m\u00ecnh \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i ch\u1ecb c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: \u1eeam.\nClient: T\u1ea7m m\u1ed9t tu\u1ea7n th\u00ec c\u00f3 \u0111\u01b0\u1ee3c kh\u00f4ng em?\nAgent: D\u1ea1 em ghi ...\nClient: T\u1eeb m\u1ed9t tu\u1ea7n, hai tu\u1ea7n, trong t\u1ea7m hai tu\u1ea7n. \u1eeam.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 m\u00ecnh mu\u1ed1n b\u00e1n xe trong kho\u1ea3ng m\u1ed9t \u0111\u1ebfn hai tu\u1ea7n \u1ea1. D\u1ea1 em th\u1ea5y m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a...\nClient: \u1edc.\nAgent: D\u1ea1 em th\u1ea5y m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a ch\u1ecb l\u00e0 hai tr\u0103m s\u00e1u m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng, c\u00f3 \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eeam, \u0111\u00fang r\u1ed3i em.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em...\nClient: \u1edc. \u1edc.\nAgent: D\u1ea1 hai tr\u0103m s\u00e1u m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng \u0111\u00fang kh\u00f4ng...\nClient: \u1eeam, m... \u0110\u00fang r\u1ed3i em.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n hai tr\u0103m s\u00e1u m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: \u1eeam.\nClient: Th\u00ec c\u00f3 ngh\u0129a l\u00e0 ph\u00ed d\u1ecbch v\u1ee5 1% tr\u00ean gi\u00e1 ti\u1ec1n \u0111\u00f3 n\u1ebfu m\u00e0 b\u00e1n xong th\u00ec ch\u1ecb s\u1ebd tr\u1ea3 c\u00e1i n\u00e0y \u0111\u00fang kh\u00f4ng em?\nAgent: D\u1ea1 \u0111\u00fang r\u1ed3i \u1ea1. Ph\u00ed ch\u1ec9 t\u00ednh khi m\u00ecnh b\u00e1n xe th\u00e0nh c\u00f4ng th\u00f4i \u1ea1.\nClient: \u1edc, ok.\nAgent: D\u1ea1 m\u00ecnh c\u00f2n th\u1eafc m\u1eafc g\u00ec n\u1eefa kh\u00f4ng \u1ea1?\nClient: R\u1ed3i.\nAgent: D\u1ea1 v\u1eady anh ch\u1ecb cho...\nClient: Kh\u00f4ng, con ngh\u0129 l\u00e0, \u1eddm, \u1eddm, \u1eddm, khi, khi n\u00e0o m\u00e0 c\u00f3, \u1eddm, t\u1ee9c l\u00e0, \u1eddm, c\u00e1i ng\u01b0\u1eddi, \u1eddm, khi c\u00f3 ng\u01b0\u1eddi mua xe th\u00ec em l\u00e0 ng\u01b0\u1eddi li\u00ean h\u1ec7 v\u1edbi ch\u1ecb hay l\u00e0 kh\u00e1ch v\u1eady? Ch\u1ecb mu\u1ed1n bi\u1ebft c\u00e1i \u0111\u00f3. \u1edcm.\nAgent: D\u1ea1 khi c\u00f3 ng\u01b0\u1eddi mua xe th\u00ec chuy\u00ean vi\u00ean b\u00ean em s\u1ebd li\u00ean h\u1ec7 tr\u1ef1c ti\u1ebfp v\u1edbi ch\u1ecb \u0111\u1ec3 h\u1ed7 tr\u1ee3 m\u00ecnh \u1ea1. D\u1ea1 anh ch\u1ecb cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi...\nClient: \u1edc.\nAgent: C\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a m\u00ecnh kh\u00f4ng \u1ea1? S\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb...\nClient: \u1eeam.\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 s\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi l\u1ea1 kh\u00f4ng \u1ea1?\nClient: \u1eeam, t\u1ee9c l\u00e0 kh\u00f4ng, kh\u00f4ng, ng\u01b0\u1eddi, ng\u01b0\u1eddi l\u1ea1 nh\u1eafn tin \u0111\u01b0\u1ee3c lu\u00f4n em.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n ch\u1ecb. D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe...\nClient: \u1edc.\nAgent: V\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t...\nClient: R\u1ed3i ok.\nAgent: D\u1ea1...\nClient: R\u1ed3i, em.\nAgent: [happy] D\u1ea1 em...\nClient: \u00c0.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n ch\u1ecb \u1ea1...\nClient: R\u1ed3i, c\u1ea3m \u01a1n em nha. \u1eeam, \u1eebm, c\u1ea3m \u01a1n em.\nAgent: D\u1ea1 em ch\u00e0o ch\u1ecb \u1ea1."
}
▸ Output
{
"asking_price": "260000000",
"car_history": "Xe ch\u01b0a \u0111\u00e2m \u0111\u1ee5ng, ng\u1eadp n\u01b0\u1edbc, do ng\u01b0\u1eddi nh\u00e0 ch\u1ea1y, k\u1ef9 l\u01b0\u1ee1ng, ch\u01b0a bung \u0111\u1ea7u m\u00e1y.",
"fee_confirmed": "TRUE",
"info_score": 9,
"intention": "FAST",
"is_closing": true,
"is_owner": "CH\u00cdNH CH\u1ee6",
"is_silent": false,
"loan": "KH\u00d4NG VAY NG\u00c2N H\u00c0NG",
"location": "TP. H\u1ed3 Ch\u00ed Minh, Qu\u1eadn B\u00ecnh Th\u1ea1nh",
"odo": "347000",
"sale_reason": "\u0110\u1ed5i ngh\u1ec1 nghi\u1ec7p",
"status": "SUCCESS",
"summary": "Ch\u1ecb B\u00f9i Th\u1ecb Thu S\u01b0\u01a1ng x\u00e1c nh\u1eadn l\u00e0 ch\u00ednh ch\u1ee7, xe Ford Transit 2014, kh\u00f4ng c\u00f2n vay ng\u00e2n h\u00e0ng, \u1edf Qu\u1eadn B\u00ecnh Th\u1ea1nh, \u0111\u00e3 ch\u1ea1y 347.000 km, ch\u01b0a \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc. Ch\u1ecb mu\u1ed1n b\u00e1n xe trong 1-2 tu\u1ea7n v\u1edbi gi\u00e1 260 tri\u1ec7u \u0111\u1ed3ng. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i r\u00f5 ph\u00ed d\u1ecbch v\u1ee5 1% v\u00e0 h\u01b0\u1edbng d\u1eabn g\u1eedi \u1ea3nh v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m sau khi k\u1ebft b\u1ea1n Zalo.",
"year": "2014",
"zalo_status": "TRUE"
}
✓
SLACK_POST
646ms
21/08 08:51
▸ Input
{
"sales_slack_id": "U0BMT8M99QE",
"sku": "SKU-SQ52YE",
"status": "SUCCESS",
"summary": "Ch\u1ecb B\u00f9i Th\u1ecb Thu S\u01b0\u01a1ng x\u00e1c nh\u1eadn l\u00e0 ch\u00ednh ch\u1ee7, xe Ford Transit 2014, kh\u00f4ng c\u00f2n vay ng\u00e2n h\u00e0ng, \u1edf Qu\u1eadn B\u00ecnh Th\u1ea1nh, \u0111\u00e3 ch\u1ea1y 347.000 km, ch\u01b0a \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc. Ch\u1ecb mu\u1ed1n b\u00e1n xe trong 1-2 tu\u1ea7n v\u1edbi gi\u00e1 260 tri\u1ec7u \u0111\u1ed3ng. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i r\u00f5 ph\u00ed d\u1ecbch v\u1ee5 1% v\u00e0 h\u01b0\u1edbng d\u1eabn g\u1eedi \u1ea3nh v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m sau khi k\u1ebft b\u1ea1n Zalo."
}
▸ Output
{
"posted": true,
"thread_ts": "1787276555.136029"
}
✓
CRM_APIS
256ms
21/08 08:51
✓
CRM_ACTIVITIES
184ms
21/08 08:51
✓
SLACK_AUDIO
4.6s
21/08 08:51
✓
UPDATE_CLOSING
133ms
21/08 08:51
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải chị BUi THI THU SUONG đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe ford transit 2014 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Alo. Ờ. Ờ. Agent: Dạ... Client: Đúng rồi. Agent: Dạ em cảm ơn chị. Vậy xe mình hiện có còn vay góp ngân hàng không ạ? Client: Sau mây mới. Agent: Dạ em nghe chưa rõ, chị nói lại giúp em với ạ. Client: Ờ, không, không. Tức là không có còn, à, ờ, dính dáng gì đến vay hết á. Trả lâu-- trả xong lâu rồi á em. Agent: Dạ em ghi nhận là xe mình không còn vay góp ngân hàng ạ. Dạ cho em xác nhận lại xe... Client: Đúng rồi. Agent: Dạ cho em xác nhận lại xe mình là đời sản xuất năm hai không mười bốn phải không chị? Client: Đúng ạ. Agent: Dạ em cảm ơn chị. Em thấy địa chỉ của chị ở Thành phố Hồ Chí Minh, không biết cụ thể mình ở quận nào ạ? Client: Quận Bình Thạnh đó em. Agent: Dạ em ghi nhận là xe mình ở Quận Bình Thạnh ạ. Dạ em thấy xe đã chạy khoảng ba... Client: Đúng rồi. Agent: Dạ em thấy xe đã chạy khoảng ba trăm bốn mươi bảy nghìn km, đúng không ạ? Client: Đúng rồi, đúng rồi. Agent: Dạ trong quá trình sử dụng, xe mình chắc chưa phát sinh đâm đụng hay ngập nước đúng không chị ha? Client: Đúng rồi. Nói chung là xe, ờ, chính, ừm, ừm, ừm, có người nhà chạy cho nên là kỹ lắm, chưa bung đầu máy luôn đó em. Agent: Dạ em cảm ơn chị. Em thấy mình bán xe vì muốn đổi nghề nghiệp, đúng không ạ? Client: Đúng rồi. Agent: Dạ em ghi nhận lý do bán xe của mình ạ. Dạ hiện tại chị có kế hoạch bán xe này trong bao lâu ạ? Tầm một tuần hay hơn ạ? Client: Ừm. Client: Tầm một tuần thì có được không em? Agent: Dạ em ghi ... Client: Từ một tuần, hai tuần, trong tầm hai tuần. Ừm. Agent: Dạ em ghi nhận là mình muốn bán xe trong khoảng một đến hai tuần ạ. Dạ em thấy mức giá mong muốn của... Client: Ờ. Agent: Dạ em thấy mức giá mong muốn của chị là hai trăm sáu mươi triệu đồng, có đúng không ạ? Client: Ừm, đúng rồi em. Agent: Dạ em xin phép đọc lại mức giá mong muốn của mình nhé, có thể em nghe sai nên có gì mình chỉnh giúp em... Client: Ờ. Ờ. Agent: Dạ hai trăm sáu mươi triệu đồng đúng không... Client: Ừm, m... Đúng rồi em. Agent: Dạ em ghi nhận mức giá mong muốn hai trăm sáu mươi triệu đồng của mình rồi ạ. Dạ bên em thu phí dịch vụ chỉ một phần trăm trên giá bán cuối cùng thôi ạ. Bên em kết nối hơn hai nghìn người mua tiềm năng để mang lại giá tốt nhất và hỗ trợ hồ sơ mua bán xe nhanh nhất cho mình ạ. Dạ không biết mình có thắc mắc gì về phí dịch vụ hay cách hoạt động của Vu-Ca không ạ? Client: Ừm. Client: Thì có nghĩa là phí dịch vụ 1% trên giá tiền đó nếu mà bán xong thì chị sẽ trả cái này đúng không em? Agent: Dạ đúng rồi ạ. Phí chỉ tính khi mình bán xe thành công thôi ạ. Client: Ờ, ok. Agent: Dạ mình còn thắc mắc gì nữa không ạ? Client: Rồi. Agent: Dạ vậy anh chị cho... Client: Không, con nghĩ là, ờm, ờm, ờm, khi, khi nào mà có, ờm, tức là, ờm, cái người, ờm, khi có người mua xe thì em là người liên hệ với chị hay là khách vậy? Chị muốn biết cái đó. Ờm. Agent: Dạ khi có người mua xe thì chuyên viên bên em sẽ liên hệ trực tiếp với chị để hỗ trợ mình ạ. Dạ anh chị cho em xác nhận số điện thoại em đang gọi... Client: Ờ. Agent: Có phải là số Zalo của mình không ạ? Số này mình có chặn tìm kiếm hay nhắn tin từ... Client: Ừm. Client: Đúng rồi. Agent: Dạ số này mình có chặn tìm kiếm hay nhắn tin từ người lạ không ạ? Client: Ừm, tức là không, không, người, người lạ nhắn tin được luôn em. Agent: Dạ em cảm ơn chị. Dạ em đã ghi nhận thông tin xe của mình rồi ạ, sẽ có chuyên viên Vu-Ca kết bạn và hỗ trợ tiếp tục ạ. Sau khi kết bạn Zalo chị gửi giúp em bộ ảnh nội ngoại thất xe... Client: Ờ. Agent: Và giấy đăng kiểm để chuyên viên bên em hỗ trợ nhanh nhất... Client: Rồi ok. Agent: Dạ... Client: Rồi, em. Agent: [happy] Dạ em... Client: À. Agent: Dạ em cảm ơn chị ạ... Client: Rồi, cảm ơn em nha. Ừm, ừm, cảm ơn em. Agent: Dạ em chào chị ạ.