12d324e5-5f42-40e3-804a-fe666b2cc87c
FAILED
Time
24/09/2026 15:33:01
Duration
4m 24s
Campaign
-
Conversation ID
conv_7901m398t0ccfaf8ng2ef9rpab1s
Recording
AI Extraction
odo
CHƯA RÕ
loan
CHƯA RÕ
year
CHƯA RÕ
status
FAILED
summary
-
is_owner
CHƯA RÕ
location
CHƯA RÕ
intention
SLOW
is_silent
-
info_score
-
is_closing
True
car_history
CHƯA RÕ
sale_reason
CHƯA RÕ
zalo_status
CHƯA RÕ
asking_price
CHƯA RÕ
fee_confirmed
FALSE
Execution Steps
✓
FIND_LEAD
31ms
24/09 15:33
▸ Input
{
"phone": "0919740034"
}
▸ Output
{
"car_brand": "Mazda",
"car_model": "BT50 hai c\u1eadu s\u1ed1 s\u00e0n m\u1edbi \u0111i Ch\u01b0a \u0111\u01b0\u1ee3c",
"lead_id": "12d324e5-5f42-40e3-804a-fe666b2cc87c",
"name": "Ng\u1ecdc H\u00f9ng Ho\u00e0ng",
"sales": "U05UHD6R10W",
"sku": "FB-AM4SC3VD"
}
✓
FILTER_SALES
2ms
24/09 15:33
▸ Input
{
"sales_slack_id": "U05UHD6R10W"
}
▸ Output
{
"decision": "CALL"
}
✓
PREPARE_CALL
1m 10s
24/09 15:34
▸ Input
{
"car_brand": "Mazda",
"car_model": "BT50 hai c\u1eadu s\u1ed1 s\u00e0n m\u1edbi \u0111i Ch\u01b0a \u0111\u01b0\u1ee3c",
"name": "Ng\u1ecdc H\u00f9ng Ho\u00e0ng",
"sku": "FB-AM4SC3VD"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1790238646.679389",
"variables": {
"anh_chi": "anh",
"car_make": "Mazda BT50 hai c\u1eadu s\u1ed1 s\u00e0n m\u1edbi \u0111i Ch\u01b0a \u0111\u01b0\u1ee3c 2017",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Ng\u1ecdc H\u00f9ng Ho\u00e0ng"
}
}
✓
OUTBOUND_CALL
17.8s
24/09 15:34
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0919740034",
"variables": {
"anh_chi": "anh",
"car_make": "Mazda BT50 hai c\u1eadu s\u1ed1 s\u00e0n m\u1edbi \u0111i Ch\u01b0a \u0111\u01b0\u1ee3c 2017",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Ng\u1ecdc H\u00f9ng Ho\u00e0ng"
}
}
▸ Output
{
"conversation_id": "conv_7901m398t0ccfaf8ng2ef9rpab1s",
"raw": {
"conversation_id": "conv_7901m398t0ccfaf8ng2ef9rpab1s",
"message": "Outbound call initiated",
"sip_call_id": "SCL_PikyTQkGBM7P",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
8m 0s
24/09 15:42
▸ Input
{
"conversation_id": "conv_7901m398t0ccfaf8ng2ef9rpab1s"
}
▸ Output
{
"duration_secs": 264,
"status": "done"
}
✓
TRANSCRIPT
24/09 15:42
▸ Input
{
"raw_turns": 62
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Ng\u1ecdc H\u00f9ng Ho\u00e0ng \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Mazda BT50 hai c\u1eadu s\u1ed1 s\u00e0n m\u1edbi \u0111i Ch\u01b0a \u0111\u01b0\u1ee3c 2017 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. \u1eeam. \u0110\u00fang r\u1ed3i. R\u1ed3i, r\u1ed3i.\nAgent: D\u1ea1 em ...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: [happy] D\u1ea1, em c\u1ea3m \u01a1n anh. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng, m\u00ecnh kh\u00f4ng c\u00f3 vay m\u01b0\u1ee3n g\u00ec c\u1ea3.\nAgent: D\u1ea1 em ghi nh\u1eadn. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi b\u1ea3y ph\u1ea3i kh\u00f4ng anh?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: \u1edcm, M\u00f4ng N\u1ed3ng, L\u00e2m H\u00e0, L\u00e2m N\u1ed3ng.\nAgent: D\u1ea1 em ghi nh\u1eadn. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: Ch\u01b0a \u0111\u01b0\u1ee3c 75 ng\u00e0n c\u00e2y, g\u1ea7n \u0111\u01b0\u1ee3c 75 ng\u00e0n. Xe gia \u0111\u00ecnh m\u00e0.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u0111\u00e3 ch\u1ea1y g\u1ea7n b\u1ea3y m\u01b0\u01a1i l\u0103m ng\u00e0n kilomet. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va...\nClient: Kh\u00f4ng c\u00f3.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng, xe kh\u00f4ng s\u1eed th\u00edch. Va ch\u1ea1m th\u00ec c\u0169ng c\u00f3 nh\u01b0ng va ch\u1ea1m nh\u1eb9 nh\u1eb9 ch\u1ee9 kh\u00f4ng \u0111\u1ebfn n\u1ed7i... n\u00e0y kh\u00e1c. Va ch\u1ea1m th\u00ec r\u1ea5t y\u1ebfu r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh c\u00f3 va ch\u1ea1m nh\u1eb9. D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: \u00c0. B\u1ecb t\u00f4i n\u0103m nay 73 tu\u1ed5i r\u1ed3i, c\u00e1c con n\u00f3 kh\u00f4ng mu\u1ed1n cho t\u00f4i \u0111i ch\u1ea1y xe n\u1eefa, ra th\u00ec, th\u00ec ph\u1ea3i b\u00e1n.\nAgent: D\u1ea1 em hi\u1ec3u. D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: D\u1ea1, m\u00ecnh c\u0169ng, \u01a1, \u0111ang, \u01a1, xem m\u00e0 m\u00ecnh ch\u1ec9 mong l\u00e0 t\u00ecm \u0111\u01b0\u1ee3c ng\u01b0\u1eddi n\u00e0o c\u00f3 nhu c\u1ea7u m\u00e0 h\u1ecd d\u00f9ng \u1ea5y, ch\u1ee9 m\u00e0 ba salon m\u1ec7t l\u1eafm.\nAgent: D\u1ea1 em hi\u1ec3u. D\u1ea1 m\u00ecnh d\u1ef1 ki\u1ebfn kho\u1ea3ng bao l\u00e2u n\u1eefa l\u1ea5y xe m\u1edbi \u1ea1?\nClient: Th\u00f4i m\u00ecnh kh\u00f4ng mua xe m\u1edbi v\u00ec m\u00ecnh gi\u00e0 r\u1ed3i. Ch\u1eafc-- ch\u1ee9 l\u00e0 c\u00e1c con n\u00f3 kh\u00f4ng cho m\u00ecnh \u0111i xe n\u1eefa.\nAgent: D\u1ea1 em hi\u1ec3u. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m...\nClient: Kh\u00f4ng cho ch\u1ea1y xe n\u1eefa \u00e1.\nAgent: D\u1ea1 em hi\u1ec3u. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: Th\u00ec, th\u00ec, th\u00ec n\u00f3i chung l\u00e0, l\u00e0, l\u00e0 \u0111\u01b0\u1ee3c, \u0111\u01b0\u1ee3c l\u00e0m th\u00ec b\u00e1n l\u00fac \u0111\u00f3, kh\u00f4ng ph\u1ea3i, kh\u00f4ng ph\u1ea3i c\u1ea5p thi\u1ebft.\nAgent: D\u1ea1 em ghi nh\u1eadn. D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: Th\u00ec kho\u1ea3ng \u0111\u1ed9 315 \u0111\u1ebfn 320. Th\u00ec xe c\u00f2n t\u00f4i, xe t\u00f4i c\u00f2n nh\u01b0 g\u1ea7n nh\u01b0 m\u1edbi nguy\u00ean \u1ea5y m\u00e0, c\u00f3 nh\u00e0 c\u00f3 ch\u1ea1y \u0111i \u0111\u00e2u \u0111\u00e2u.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 ba tr\u0103m m\u01b0\u1eddi l\u0103m tri\u1ec7u \u0111\u1ebfn ba tr\u0103m hai m\u01b0\u01a1i tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eea.\nClient: \u1eeam. Th\u00ec v\u1eady l\u00e0 \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n ba tr\u0103m m\u01b0\u1eddi l\u0103m tri\u1ec7u \u0111\u1ebfn ba tr\u0103m hai m\u01b0\u01a1i tri\u1ec7u c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n...\nClient: D\u1ea1, OK, c\u1ea3m \u01a1n.\nAgent: D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua...\nClient: \u00c0, r\u1ed3i.\nAgent: D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch...\nClient: \u0110i\u1ec1u g\u00ec v\u1eady?\nAgent: D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi...\nClient: R\u1ed3i, r\u1ed3i.\nAgent: D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m ...\nClient: Mua b\u00e1n \u0111\u01b0\u1ee3c th\u00ec... D\u1ea1, OK, c\u00f3 g\u00ec \u0111\u00e2u.\nAgent: D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng...\nClient: Gi\u1edd gi\u1edd ra anh em ra r\u1ed3i.\nAgent: D\u1ea1...\nClient: \u0110\u1ec3 xong v\u1ec1 v\u00e0o kh\u00f4ng?\nAgent: D\u1ea1 em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, anh n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: \u00c0, th\u00ec g\u1ecdi l\u00e0 h\u1ebft, h\u1ebft r\u1ed3i \u0111\u01b0\u1ee3c ph\u1ea3i kh\u00f4ng?\nAgent: D\u1ea1 em ch\u01b0a...\nClient: V\u1ee3 ch\u1ed3ng ch\u1ecb c\u00f3 c\u00f3 g\u00ec \u0111\u00e2u.\nAgent: D\u1ea1 em ch\u01b0a nghe \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i t\u1eeb...\nClient: \u00c0, nh\u01b0 v\u1eady l\u00e0 \u0111\u01b0\u1ee3c, \u1edd, \u0111\u1ee7 ch\u01b0a \u1ea1?\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n ba tr\u0103m m\u01b0\u1eddi l\u0103m tri\u1ec7u \u0111\u1ebfn ba tr\u0103m hai m\u01b0\u01a1i tri\u1ec7u c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1...\nClient: R\u1ed3i, nh\u01b0 v\u1eady l\u00e0 \u0111\u00e3 h\u1ecfi \u0111\u1ee7 ch\u01b0a \u1ea1? Nh\u01b0 v\u1eady l\u00e0 \u0111\u00e3 h\u1ecfi \u0111\u1ee7 ch\u01b0a \u1ea1?\nAgent: D\u1ea1 em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, anh n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi...\nClient: M\u00e0 xong, \u1edd, xong ch\u01b0a?\nAgent: D\u1ea1 em ch\u01b0a nghe \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i...\nClient: \u00c0, xong vi\u1ec7c ch\u01b0a \u1ea1?\nAgent: D\u1ea1 em ch\u01b0a nghe \u0111\u01b0\u1ee3c...\nClient: M\u00e0 xong ch\u01b0a \u1ea1?\nAgent: D\u1ea1 em ...\nClient: D\u1ea1, xong ch\u01b0a?\nAgent: D\u1ea1 em ch\u01b0a nghe \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i t\u1eeb m\u00ecnh, em xin ph\u00e9p chuy\u1ec3n sang c\u00e2u ti\u1ebfp theo...",
"length": 4369,
"turns": 62
}
✓
AI_EXTRACTION
1m 45s
24/09 15:44
▸ Input
{
"model": "deepseek-v4.1-flash:cloud",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Ng\u1ecdc H\u00f9ng Ho\u00e0ng \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Mazda BT50 hai c\u1eadu s\u1ed1 s\u00e0n m\u1edbi \u0111i Ch\u01b0a \u0111\u01b0\u1ee3c 2017 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. \u1eeam. \u0110\u00fang r\u1ed3i. R\u1ed3i, r\u1ed3i.\nAgent: D\u1ea1 em ...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: [happy] D\u1ea1, em c\u1ea3m \u01a1n anh. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng, m\u00ecnh kh\u00f4ng c\u00f3 vay m\u01b0\u1ee3n g\u00ec c\u1ea3.\nAgent: D\u1ea1 em ghi nh\u1eadn. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi b\u1ea3y ph\u1ea3i kh\u00f4ng anh?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: \u1edcm, M\u00f4ng N\u1ed3ng, L\u00e2m H\u00e0, L\u00e2m N\u1ed3ng.\nAgent: D\u1ea1 em ghi nh\u1eadn. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: Ch\u01b0a \u0111\u01b0\u1ee3c 75 ng\u00e0n c\u00e2y, g\u1ea7n \u0111\u01b0\u1ee3c 75 ng\u00e0n. Xe gia \u0111\u00ecnh m\u00e0.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u0111\u00e3 ch\u1ea1y g\u1ea7n b\u1ea3y m\u01b0\u01a1i l\u0103m ng\u00e0n kilomet. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va...\nClient: Kh\u00f4ng c\u00f3.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng, xe kh\u00f4ng s\u1eed th\u00edch. Va ch\u1ea1m th\u00ec c\u0169ng c\u00f3 nh\u01b0ng va ch\u1ea1m nh\u1eb9 nh\u1eb9 ch\u1ee9 kh\u00f4ng \u0111\u1ebfn n\u1ed7i... n\u00e0y kh\u00e1c. Va ch\u1ea1m th\u00ec r\u1ea5t y\u1ebfu r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh c\u00f3 va ch\u1ea1m nh\u1eb9. D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: \u00c0. B\u1ecb t\u00f4i n\u0103m nay 73 tu\u1ed5i r\u1ed3i, c\u00e1c con n\u00f3 kh\u00f4ng mu\u1ed1n cho t\u00f4i \u0111i ch\u1ea1y xe n\u1eefa, ra th\u00ec, th\u00ec ph\u1ea3i b\u00e1n.\nAgent: D\u1ea1 em hi\u1ec3u. D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: D\u1ea1, m\u00ecnh c\u0169ng, \u01a1, \u0111ang, \u01a1, xem m\u00e0 m\u00ecnh ch\u1ec9 mong l\u00e0 t\u00ecm \u0111\u01b0\u1ee3c ng\u01b0\u1eddi n\u00e0o c\u00f3 nhu c\u1ea7u m\u00e0 h\u1ecd d\u00f9ng \u1ea5y, ch\u1ee9 m\u00e0 ba salon m\u1ec7t l\u1eafm.\nAgent: D\u1ea1 em hi\u1ec3u. D\u1ea1 m\u00ecnh d\u1ef1 ki\u1ebfn kho\u1ea3ng bao l\u00e2u n\u1eefa l\u1ea5y xe m\u1edbi \u1ea1?\nClient: Th\u00f4i m\u00ecnh kh\u00f4ng mua xe m\u1edbi v\u00ec m\u00ecnh gi\u00e0 r\u1ed3i. Ch\u1eafc-- ch\u1ee9 l\u00e0 c\u00e1c con n\u00f3 kh\u00f4ng cho m\u00ecnh \u0111i xe n\u1eefa.\nAgent: D\u1ea1 em hi\u1ec3u. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m...\nClient: Kh\u00f4ng cho ch\u1ea1y xe n\u1eefa \u00e1.\nAgent: D\u1ea1 em hi\u1ec3u. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: Th\u00ec, th\u00ec, th\u00ec n\u00f3i chung l\u00e0, l\u00e0, l\u00e0 \u0111\u01b0\u1ee3c, \u0111\u01b0\u1ee3c l\u00e0m th\u00ec b\u00e1n l\u00fac \u0111\u00f3, kh\u00f4ng ph\u1ea3i, kh\u00f4ng ph\u1ea3i c\u1ea5p thi\u1ebft.\nAgent: D\u1ea1 em ghi nh\u1eadn. D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: Th\u00ec kho\u1ea3ng \u0111\u1ed9 315 \u0111\u1ebfn 320. Th\u00ec xe c\u00f2n t\u00f4i, xe t\u00f4i c\u00f2n nh\u01b0 g\u1ea7n nh\u01b0 m\u1edbi nguy\u00ean \u1ea5y m\u00e0, c\u00f3 nh\u00e0 c\u00f3 ch\u1ea1y \u0111i \u0111\u00e2u \u0111\u00e2u.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 ba tr\u0103m m\u01b0\u1eddi l\u0103m tri\u1ec7u \u0111\u1ebfn ba tr\u0103m hai m\u01b0\u01a1i tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eea.\nClient: \u1eeam. Th\u00ec v\u1eady l\u00e0 \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n ba tr\u0103m m\u01b0\u1eddi l\u0103m tri\u1ec7u \u0111\u1ebfn ba tr\u0103m hai m\u01b0\u01a1i tri\u1ec7u c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n...\nClient: D\u1ea1, OK, c\u1ea3m \u01a1n.\nAgent: D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua...\nClient: \u00c0, r\u1ed3i.\nAgent: D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch...\nClient: \u0110i\u1ec1u g\u00ec v\u1eady?\nAgent: D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi...\nClient: R\u1ed3i, r\u1ed3i.\nAgent: D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m ...\nClient: Mua b\u00e1n \u0111\u01b0\u1ee3c th\u00ec... D\u1ea1, OK, c\u00f3 g\u00ec \u0111\u00e2u.\nAgent: D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng...\nClient: Gi\u1edd gi\u1edd ra anh em ra r\u1ed3i.\nAgent: D\u1ea1...\nClient: \u0110\u1ec3 xong v\u1ec1 v\u00e0o kh\u00f4ng?\nAgent: D\u1ea1 em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, anh n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: \u00c0, th\u00ec g\u1ecdi l\u00e0 h\u1ebft, h\u1ebft r\u1ed3i \u0111\u01b0\u1ee3c ph\u1ea3i kh\u00f4ng?\nAgent: D\u1ea1 em ch\u01b0a...\nClient: V\u1ee3 ch\u1ed3ng ch\u1ecb c\u00f3 c\u00f3 g\u00ec \u0111\u00e2u.\nAgent: D\u1ea1 em ch\u01b0a nghe \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i t\u1eeb...\nClient: \u00c0, nh\u01b0 v\u1eady l\u00e0 \u0111\u01b0\u1ee3c, \u1edd, \u0111\u1ee7 ch\u01b0a \u1ea1?\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n ba tr\u0103m m\u01b0\u1eddi l\u0103m tri\u1ec7u \u0111\u1ebfn ba tr\u0103m hai m\u01b0\u01a1i tri\u1ec7u c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1...\nClient: R\u1ed3i, nh\u01b0 v\u1eady l\u00e0 \u0111\u00e3 h\u1ecfi \u0111\u1ee7 ch\u01b0a \u1ea1? Nh\u01b0 v\u1eady l\u00e0 \u0111\u00e3 h\u1ecfi \u0111\u1ee7 ch\u01b0a \u1ea1?\nAgent: D\u1ea1 em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, anh n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi...\nClient: M\u00e0 xong, \u1edd, xong ch\u01b0a?\nAgent: D\u1ea1 em ch\u01b0a nghe \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i...\nClient: \u00c0, xong vi\u1ec7c ch\u01b0a \u1ea1?\nAgent: D\u1ea1 em ch\u01b0a nghe \u0111\u01b0\u1ee3c...\nClient: M\u00e0 xong ch\u01b0a \u1ea1?\nAgent: D\u1ea1 em ...\nClient: D\u1ea1, xong ch\u01b0a?\nAgent: D\u1ea1 em ch\u01b0a nghe \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i t\u1eeb m\u00ecnh, em xin ph\u00e9p chuy\u1ec3n sang c\u00e2u ti\u1ebfp theo..."
}
▸ Output
{
"asking_price": "CH\u01afA R\u00d5",
"car_history": "CH\u01afA R\u00d5",
"fee_confirmed": "FALSE",
"info_score": 0,
"intention": "SLOW",
"is_closing": true,
"is_owner": "CH\u01afA R\u00d5",
"is_silent": false,
"loan": "CH\u01afA R\u00d5",
"location": "CH\u01afA R\u00d5",
"odo": "CH\u01afA R\u00d5",
"sale_reason": "CH\u01afA R\u00d5",
"status": "FAILED",
"summary": "",
"year": "CH\u01afA R\u00d5",
"zalo_status": "CH\u01afA R\u00d5"
}
✓
SLACK_POST
729ms
24/09 15:44
▸ Input
{
"sales_slack_id": "U05UHD6R10W",
"sku": "FB-AM4SC3VD",
"status": "FAILED",
"summary": ""
}
▸ Output
{
"posted": true,
"thread_ts": "1790238646.679389"
}
✓
CRM_APIS
787ms
24/09 15:44
✓
CRM_ACTIVITIES
191ms
24/09 15:44
✓
SLACK_AUDIO
4.6s
24/09 15:44
✓
UPDATE_CLOSING
166ms
24/09 15:44
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh Ngọc Hùng Hoàng đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe Mazda BT50 hai cậu số sàn mới đi Chưa được 2017 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Alo. Ừm. Đúng rồi. Rồi, rồi. Agent: Dạ em ... Client: Đúng rồi. Agent: [happy] Dạ, em cảm ơn anh. Dạ xe mình hiện có còn vay góp ngân hàng không ạ? Client: Không, mình không có vay mượn gì cả. Agent: Dạ em ghi nhận. Dạ cho em xác nhận lại xe mình là đời sản xuất năm hai không mười bảy phải không anh? Client: Đúng rồi. Agent: Dạ em ghi nhận. Dạ hiện tại xe mình đang ở khu vực nào ạ? Client: Ờm, Mông Nồng, Lâm Hà, Lâm Nồng. Agent: Dạ em ghi nhận. Dạ xe mình hiện đã chạy khoảng bao nhiêu kilomet rồi ạ? Client: Chưa được 75 ngàn cây, gần được 75 ngàn. Xe gia đình mà. Agent: Dạ em ghi nhận là xe mình đã chạy gần bảy mươi lăm ngàn kilomet. Dạ không biết xe mình có từng va... Client: Không có. Agent: Dạ không biết xe mình có từng va chạm nặng hay bị ngập nước gì không ạ? Client: Không, xe không sử thích. Va chạm thì cũng có nhưng va chạm nhẹ nhẹ chứ không đến nỗi... này khác. Va chạm thì rất yếu rồi. Agent: Dạ em ghi nhận là xe mình có va chạm nhẹ. Dạ anh bán xe lần này vì lý do gì ạ? Client: À. Bị tôi năm nay 73 tuổi rồi, các con nó không muốn cho tôi đi chạy xe nữa, ra thì, thì phải bán. Agent: Dạ em hiểu. Dạ không biết mình đã tìm hiểu hay đặt cọc mẫu xe nào chưa ạ? Client: Dạ, mình cũng, ơ, đang, ơ, xem mà mình chỉ mong là tìm được người nào có nhu cầu mà họ dùng ấy, chứ mà ba salon mệt lắm. Agent: Dạ em hiểu. Dạ mình dự kiến khoảng bao lâu nữa lấy xe mới ạ? Client: Thôi mình không mua xe mới vì mình già rồi. Chắc-- chứ là các con nó không cho mình đi xe nữa. Agent: Dạ em hiểu. Dạ hiện tại anh có kế hoạch bán xe này trong bao lâu ạ? Tầm... Client: Không cho chạy xe nữa á. Agent: Dạ em hiểu. Dạ hiện tại anh có kế hoạch bán xe này trong bao lâu ạ? Tầm một tuần hay hơn ạ? Client: Thì, thì, thì nói chung là, là, là được, được làm thì bán lúc đó, không phải, không phải cấp thiết. Agent: Dạ em ghi nhận. Dạ anh mong muốn bán xe này với mức giá khoảng bao nhiêu ạ? Client: Thì khoảng độ 315 đến 320. Thì xe còn tôi, xe tôi còn như gần như mới nguyên ấy mà, có nhà có chạy đi đâu đâu. Agent: Dạ em xin phép đọc lại mức giá mong muốn của mình nhé, có thể em nghe sai nên có gì mình chỉnh giúp em nha. Dạ ba trăm mười lăm triệu đến ba trăm hai mươi triệu đúng không ạ? Client: Ừ. Client: Ừm. Thì vậy là đúng rồi. Agent: Dạ em ghi nhận mức giá mong muốn ba trăm mười lăm triệu đến ba trăm hai mươi triệu của mình rồi ạ. Dạ bên em thu phí dịch vụ chỉ một phần... Client: Dạ, OK, cảm ơn. Agent: Dạ bên em thu phí dịch vụ chỉ một phần trăm trên giá bán cuối cùng thôi ạ. Bên em kết nối hơn hai nghìn người mua... Client: À, rồi. Agent: Dạ bên em thu phí dịch... Client: Điều gì vậy? Agent: Dạ bên em thu phí dịch vụ chỉ một phần trăm trên giá bán cuối cùng thôi ạ. Bên em kết nối hơn hai nghìn người... Client: Rồi, rồi. Agent: Dạ bên em thu phí dịch vụ chỉ một phần trăm ... Client: Mua bán được thì... Dạ, OK, có gì đâu. Agent: Dạ bên em thu phí dịch vụ chỉ một phần trăm trên giá bán cuối cùng thôi ạ. Bên em kết nối hơn hai nghìn người mua tiềm năng... Client: Giờ giờ ra anh em ra rồi. Agent: Dạ... Client: Để xong về vào không? Agent: Dạ em xin lỗi anh, đoạn rồi tín hiệu hơi chập chờn nên em chưa nghe kịp ạ, anh nói lại giúp em với ạ? Client: À, thì gọi là hết, hết rồi được phải không? Agent: Dạ em chưa... Client: Vợ chồng chị có có gì đâu. Agent: Dạ em chưa nghe được phản hồi từ... Client: À, như vậy là được, ờ, đủ chưa ạ? Agent: Dạ em ghi nhận mức giá mong muốn ba trăm mười lăm triệu đến ba trăm hai mươi triệu của mình rồi ạ. Dạ bên em thu phí dịch vụ chỉ một phần trăm trên giá bán cuối cùng thôi ạ. Bên em kết nối hơn hai nghìn người mua tiềm năng để mang lại giá tốt nhất và hỗ trợ hồ sơ... Client: Rồi, như vậy là đã hỏi đủ chưa ạ? Như vậy là đã hỏi đủ chưa ạ? Agent: Dạ em xin lỗi anh, đoạn rồi tín hiệu hơi chập chờn nên em chưa nghe kịp ạ, anh nói lại giúp em với... Client: Mà xong, ờ, xong chưa? Agent: Dạ em chưa nghe được phản hồi... Client: À, xong việc chưa ạ? Agent: Dạ em chưa nghe được... Client: Mà xong chưa ạ? Agent: Dạ em ... Client: Dạ, xong chưa? Agent: Dạ em chưa nghe được phản hồi từ mình, em xin phép chuyển sang câu tiếp theo...