c2178d0d-126f-4151-92d7-833496a47436
CALL BACK
Time
09/08/2026 15:35:46
Duration
3m 11s
Campaign
-
Conversation ID
conv_2501kzjtkxekf4b9t5nbzg3s340z
Recording
AI Extraction
odo
CHƯA RÕ
loan
KHÔNG VAY NGÂN HÀNG
year
2006
status
CALL BACK
summary
Cuộc gọi với khách hàng Aneng Nguyen, chủ xe Lexus GS430 2006 mua lại chưa sang tên. Khách ở Đồng Nai, xe không vay ngân hàng, số km chưa rõ, lịch sử va chạm không rõ. Lý do bán là bán bớt xe trong nhà. Agent chưa xác nhận Zalo, chưa hỏi giá, chưa nói phí dịch vụ và chưa hướng dẫn cuối, cần gọi lại để hoàn thiện thông tin.
is_owner
MUA LẠI CHƯA SANG TÊN
location
Đồng Nai
intention
SLOW
is_silent
-
info_score
5
is_closing
-
car_history
Khách không biết lịch sử va chạm/ngập nước từ chủ cũ, tự sử dụng không gặp vấn đề.
sale_reason
Bán bớt một chiếc xe trong nhà
zalo_status
FALSE
asking_price
CHƯA RÕ
fee_confirmed
FALSE
Execution Steps
✓
FIND_LEAD
10ms
09/08 15:35
▸ Input
{
"phone": "0939088656"
}
▸ Output
{
"car_brand": "Lexus",
"car_model": "GS430",
"lead_id": "c2178d0d-126f-4151-92d7-833496a47436",
"name": "Aneng Nguyen",
"sales": "U09DC7Y9UH1",
"sku": "FB-9A9QD8RA"
}
✓
FILTER_SALES
6ms
09/08 15:35
▸ Input
{
"sales_slack_id": "U09DC7Y9UH1"
}
▸ Output
{
"decision": "CALL"
}
✓
PREPARE_CALL
1.9s
09/08 15:35
▸ Input
{
"car_brand": "Lexus",
"car_model": "GS430",
"name": "Aneng Nguyen",
"sku": "FB-9A9QD8RA"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1786264429.509549",
"variables": {
"anh_chi": "anh",
"car_make": "Lexus GS430 2006",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Aneng Nguyen"
}
}
✓
OUTBOUND_CALL
11.3s
09/08 15:35
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0939088656",
"variables": {
"anh_chi": "anh",
"car_make": "Lexus GS430 2006",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Aneng Nguyen"
}
}
▸ Output
{
"conversation_id": "conv_2501kzjtkxekf4b9t5nbzg3s340z",
"raw": {
"conversation_id": "conv_2501kzjtkxekf4b9t5nbzg3s340z",
"message": "Outbound call initiated",
"sip_call_id": "SCL_xibivMi4Rzj5",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
4m 0s
09/08 15:40
▸ Input
{
"conversation_id": "conv_2501kzjtkxekf4b9t5nbzg3s340z"
}
▸ Output
{
"duration_secs": 191,
"status": "done"
}
✓
TRANSCRIPT
09/08 15:40
▸ Input
{
"raw_turns": 37
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Aneng Nguyen \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Lexus GS430 2006 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i. \u00c0. \u00c0. R\u1ed3i. \u1eeam, c\u00e1i n\u00e0y l\u1ea1i \u00e1, c\u00e1i n\u00e0y l\u1ea1i m\u00e0 l\u00fac n\u00e3y h\u00ecnh nh\u01b0 c\u00f3 b\u00ean, b\u00ean Zalo c\u00f3, c\u00f3 \u0111\u0103ng, \u0111\u0103ng, \u0111\u0103ng n\u00f3i, \u0111\u0103ng n\u00f3i chuy\u1ec7n n\u00e8.\nAgent: D\u1ea1 v\u00e2ng \u1ea1. D\u1ea1 xe...\nClient: \u00dd-\u00fd-\u00fd l\u00e0 coi b\u00ean-b\u00ean-b\u00ean-b\u00ean Zalo c\u0169ng \u0111\u00e3-- c\u0169ng \u0111ang t\u01b0 v\u1ea5n n\u00e8, \u0111ang-\u0111ang n\u00f3i chuy\u1ec7n b\u00ean Zalo \u00e1.\nAgent: D\u1ea1 v\u00e2ng \u1ea1. D\u1ea1 v\u1eady l\u00e0 xe m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng anh?\nClient: Kh\u00f4ng, kh\u00f4ng, kh\u00f4ng, kh\u00f4ng. C\u00e1i n\u00e0y l\u1ea1i, mua l\u1ea1i.\nAgent: D\u1ea1, xe m\u00ecnh mua l\u1ea1i. D\u1ea1 hi\u1ec7n t\u1ea1i xe ...\nClient: Mua, mua, mua l\u1ea1i \u00e1 h\u1ea3? \u00c0, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1, xe m\u00ecnh mua l\u1ea1i. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 ch\u01b0a hay c\u00f2n \u0111\u1ee9ng \u1ee7y quy\u1ec1n \u1ea1?\nClient: Th\u00ec v\u1eabn, v\u1eabn, v\u1eabn, v\u1eabn c\u00f2n ch\u01b0a, ch\u01b0a, ch\u01b0a. Ch\u01b0a sang t\u00ean ch\u00ednh ch\u1ee7.\nAgent: D\u1ea1, hi\u1ec7n t\u1ea1i gi\u1ea5y \u0111\u0103ng k\u00fd xe...\nClient: D\u1ea1.\nAgent: ...\u0111ang \u0111\u1ee9ng t\u00ean m\u00ecnh hay t\u00ean ...\nClient: \u0110\u00fang r\u1ed3i. \u0110\u00e2y \u0111ang \u0111\u1ee9ng t\u00ean ch\u1ee7 c\u0169, ch\u1ee7 c\u0169, ch\u1ee7 c\u0169. \u0110\u1ee9ng, \u0111\u1ee9ng t\u00ean ch\u1ee7 c\u0169 \u00e1.\nAgent: D\u1ea1, d\u1ea1 em hi\u1ec3u r\u1ed3i. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng, kh\u00f4ng, xe kh\u00f4ng c\u00f3 vay g\u00f3p. \u1ed2, c\u00f3 nghe kh\u00f4ng v\u1eady\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i anh do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn \u1ea1. D\u1ea1 xe m\u00ecnh kh\u00f4ng c\u00f3 vay g\u00f3p ng\u00e2n h\u00e0ng. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi...\nClient: Alo. \u00c0, \u00e0, . \u0110\u00fang r\u1ed3i.\nAgent: s\u1ea3n xu\u1ea5t n\u0103m hai ng\u00e0n s\u00e1u ph\u1ea3i kh\u00f4ng anh?\nClient: \u0110\u00fang r\u1ed3i, hai, hai, l\u1ebb, s\u00e1u.\nAgent: D\u1ea1. D\u1ea1 em th\u1ea5y...\nClient: \u00c0, cho, cho coi, cho coi c\u00e1i, c\u00e1i gi\u1ea5y \u0111\u00e2y. N\u00e8. Sao n\u00f3... Sao nghe \u1ed3n qu\u00e1 ta? Sao nghe kh\u00f4ng nghe \u0111\u01b0\u1ee3c g\u00ec?\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i anh do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn \u1ea1. D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: \u00c0. H\u00f4ng, \u1edf \u0110\u1ed3ng Nai, \u0110\u1ed3ng Nai.\nAgent: D\u1ea1, \u1edf \u0110\u1ed3ng Nai. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: \u1eeam, 200.\nAgent: D\u1ea1, hai tr\u0103m...\nClient: Em l\u00e1i \u0111i r\u1ed3i c\u00f3 g\u00ec ch\u00ednh x\u00e1c em b\u00e1o l\u1ea1i cho. \u00c0, kh\u00f4ng, kh\u00f4ng, c\u00e2y tr\u0103m m\u1ea5y ng\u00e0n c\u00e2y \u00e1, \u0111\u1ec3, \u0111\u1ec3, \u0111\u1ec3 coi n\u00e0y ch\u00ednh x\u00e1c \u0111i r\u1ed3i b\u00e1o l\u1ea1i cho ha.\nAgent: ...\nClient: Th\u1ebf ch\u1ee9 gi\u1edd, gi\u1edd t\u1ea1i v\u00ec c\u0169ng, c\u0169ng ch\u01b0a c\u00f3 ra ch\u1ed7 xe \u00e1. T\u1ea1i xe m\u00ecnh ch\u1edf n\u1eafng m\u01b0a \u00e1.\nAgent: D\u1ea1 v\u00e2ng \u1ea1. D\u1ea1 v\u1eady l\u00e0 m\u00ecnh ch\u01b0a n\u1eafm ch\u00ednh x\u00e1c s\u1ed1 kilomet \u0111\u00e3 ch\u1ea1y \u0111\u00fang kh\u00f4ng \u1ea1? D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: \u1eeam, d\u1ea1, d\u1ea1, d\u1ea1, d\u1ea1. Ch\u1ee9 kh\u00f4ng, kh\u00f4ng, ta \u0111i th\u00ec v\u1eabn ch\u01b0a bi\u1ebft. \u0110\u1ea5y l\u00e0 m\u00ecnh c\u0169ng kh\u00f4ng bi\u1ebft \u00e1, \u1edd. Xe m\u00ecnh h\u1ed3i x\u01b0a tr\u00ean l\u00fac m\u00ecnh mua v\u1ec1 l\u00e0 m\u00ecnh l\u00e0m m\u00ecnh kh\u00f4ng b\u1ecb sao h\u1ebft. C\u00f2n c\u00e1i ch\u1ee7 c\u0169 ta \u0111i th\u00ec m\u00ecnh kh\u00f4ng bi\u1ebft.\nAgent: D\u1ea1 v\u00e2ng \u1ea1. D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: Th\u00ec v\u00ec xem \u1edf nh\u00e0 m\u1ea5y chi\u1ebfc th\u00ec b\u00e1n m\u1ed9t chi\u1ebfc \u0111i ch\u1ee9 sao. H\u00ec h\u00ec h\u00ec.\nAgent: D\u1ea1, m\u00ecnh b\u00e1n b\u1edbt m\u1ed9t...\nClient: \u00c0, v\u00ec-- th\u00f4i, th\u00f4i \u0111\u1ec3 coi ch\u00ednh x\u00e1c ra, \u1ea5y ra ha. \u1eeam, \u1eebm. \u0110\u1ec3 ch\u00ednh x\u00e1c ra r\u1ed3i, r\u1ed3i, r\u1ed3i c\u1edd b\u00e1o l\u1ea1i cho. \u1eeam.\nAgent: D\u1ea1 v\u00e2ng \u1ea1. D\u1ea1 v\u1eady l\u00e0 m\u00ecnh b\u00e1n xe \u0111\u1ec3...",
"length": 2970,
"turns": 37
}
✓
AI_EXTRACTION
4.9s
09/08 15:40
▸ Input
{
"model": "DeepSeek-V4-Flash",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Aneng Nguyen \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Lexus GS430 2006 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i. \u00c0. \u00c0. R\u1ed3i. \u1eeam, c\u00e1i n\u00e0y l\u1ea1i \u00e1, c\u00e1i n\u00e0y l\u1ea1i m\u00e0 l\u00fac n\u00e3y h\u00ecnh nh\u01b0 c\u00f3 b\u00ean, b\u00ean Zalo c\u00f3, c\u00f3 \u0111\u0103ng, \u0111\u0103ng, \u0111\u0103ng n\u00f3i, \u0111\u0103ng n\u00f3i chuy\u1ec7n n\u00e8.\nAgent: D\u1ea1 v\u00e2ng \u1ea1. D\u1ea1 xe...\nClient: \u00dd-\u00fd-\u00fd l\u00e0 coi b\u00ean-b\u00ean-b\u00ean-b\u00ean Zalo c\u0169ng \u0111\u00e3-- c\u0169ng \u0111ang t\u01b0 v\u1ea5n n\u00e8, \u0111ang-\u0111ang n\u00f3i chuy\u1ec7n b\u00ean Zalo \u00e1.\nAgent: D\u1ea1 v\u00e2ng \u1ea1. D\u1ea1 v\u1eady l\u00e0 xe m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng anh?\nClient: Kh\u00f4ng, kh\u00f4ng, kh\u00f4ng, kh\u00f4ng. C\u00e1i n\u00e0y l\u1ea1i, mua l\u1ea1i.\nAgent: D\u1ea1, xe m\u00ecnh mua l\u1ea1i. D\u1ea1 hi\u1ec7n t\u1ea1i xe ...\nClient: Mua, mua, mua l\u1ea1i \u00e1 h\u1ea3? \u00c0, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1, xe m\u00ecnh mua l\u1ea1i. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 ch\u01b0a hay c\u00f2n \u0111\u1ee9ng \u1ee7y quy\u1ec1n \u1ea1?\nClient: Th\u00ec v\u1eabn, v\u1eabn, v\u1eabn, v\u1eabn c\u00f2n ch\u01b0a, ch\u01b0a, ch\u01b0a. Ch\u01b0a sang t\u00ean ch\u00ednh ch\u1ee7.\nAgent: D\u1ea1, hi\u1ec7n t\u1ea1i gi\u1ea5y \u0111\u0103ng k\u00fd xe...\nClient: D\u1ea1.\nAgent: ...\u0111ang \u0111\u1ee9ng t\u00ean m\u00ecnh hay t\u00ean ...\nClient: \u0110\u00fang r\u1ed3i. \u0110\u00e2y \u0111ang \u0111\u1ee9ng t\u00ean ch\u1ee7 c\u0169, ch\u1ee7 c\u0169, ch\u1ee7 c\u0169. \u0110\u1ee9ng, \u0111\u1ee9ng t\u00ean ch\u1ee7 c\u0169 \u00e1.\nAgent: D\u1ea1, d\u1ea1 em hi\u1ec3u r\u1ed3i. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng, kh\u00f4ng, xe kh\u00f4ng c\u00f3 vay g\u00f3p. \u1ed2, c\u00f3 nghe kh\u00f4ng v\u1eady\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i anh do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn \u1ea1. D\u1ea1 xe m\u00ecnh kh\u00f4ng c\u00f3 vay g\u00f3p ng\u00e2n h\u00e0ng. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi...\nClient: Alo. \u00c0, \u00e0, . \u0110\u00fang r\u1ed3i.\nAgent: s\u1ea3n xu\u1ea5t n\u0103m hai ng\u00e0n s\u00e1u ph\u1ea3i kh\u00f4ng anh?\nClient: \u0110\u00fang r\u1ed3i, hai, hai, l\u1ebb, s\u00e1u.\nAgent: D\u1ea1. D\u1ea1 em th\u1ea5y...\nClient: \u00c0, cho, cho coi, cho coi c\u00e1i, c\u00e1i gi\u1ea5y \u0111\u00e2y. N\u00e8. Sao n\u00f3... Sao nghe \u1ed3n qu\u00e1 ta? Sao nghe kh\u00f4ng nghe \u0111\u01b0\u1ee3c g\u00ec?\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i anh do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn \u1ea1. D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: \u00c0. H\u00f4ng, \u1edf \u0110\u1ed3ng Nai, \u0110\u1ed3ng Nai.\nAgent: D\u1ea1, \u1edf \u0110\u1ed3ng Nai. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: \u1eeam, 200.\nAgent: D\u1ea1, hai tr\u0103m...\nClient: Em l\u00e1i \u0111i r\u1ed3i c\u00f3 g\u00ec ch\u00ednh x\u00e1c em b\u00e1o l\u1ea1i cho. \u00c0, kh\u00f4ng, kh\u00f4ng, c\u00e2y tr\u0103m m\u1ea5y ng\u00e0n c\u00e2y \u00e1, \u0111\u1ec3, \u0111\u1ec3, \u0111\u1ec3 coi n\u00e0y ch\u00ednh x\u00e1c \u0111i r\u1ed3i b\u00e1o l\u1ea1i cho ha.\nAgent: ...\nClient: Th\u1ebf ch\u1ee9 gi\u1edd, gi\u1edd t\u1ea1i v\u00ec c\u0169ng, c\u0169ng ch\u01b0a c\u00f3 ra ch\u1ed7 xe \u00e1. T\u1ea1i xe m\u00ecnh ch\u1edf n\u1eafng m\u01b0a \u00e1.\nAgent: D\u1ea1 v\u00e2ng \u1ea1. D\u1ea1 v\u1eady l\u00e0 m\u00ecnh ch\u01b0a n\u1eafm ch\u00ednh x\u00e1c s\u1ed1 kilomet \u0111\u00e3 ch\u1ea1y \u0111\u00fang kh\u00f4ng \u1ea1? D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: \u1eeam, d\u1ea1, d\u1ea1, d\u1ea1, d\u1ea1. Ch\u1ee9 kh\u00f4ng, kh\u00f4ng, ta \u0111i th\u00ec v\u1eabn ch\u01b0a bi\u1ebft. \u0110\u1ea5y l\u00e0 m\u00ecnh c\u0169ng kh\u00f4ng bi\u1ebft \u00e1, \u1edd. Xe m\u00ecnh h\u1ed3i x\u01b0a tr\u00ean l\u00fac m\u00ecnh mua v\u1ec1 l\u00e0 m\u00ecnh l\u00e0m m\u00ecnh kh\u00f4ng b\u1ecb sao h\u1ebft. C\u00f2n c\u00e1i ch\u1ee7 c\u0169 ta \u0111i th\u00ec m\u00ecnh kh\u00f4ng bi\u1ebft.\nAgent: D\u1ea1 v\u00e2ng \u1ea1. D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: Th\u00ec v\u00ec xem \u1edf nh\u00e0 m\u1ea5y chi\u1ebfc th\u00ec b\u00e1n m\u1ed9t chi\u1ebfc \u0111i ch\u1ee9 sao. H\u00ec h\u00ec h\u00ec.\nAgent: D\u1ea1, m\u00ecnh b\u00e1n b\u1edbt m\u1ed9t...\nClient: \u00c0, v\u00ec-- th\u00f4i, th\u00f4i \u0111\u1ec3 coi ch\u00ednh x\u00e1c ra, \u1ea5y ra ha. \u1eeam, \u1eebm. \u0110\u1ec3 ch\u00ednh x\u00e1c ra r\u1ed3i, r\u1ed3i, r\u1ed3i c\u1edd b\u00e1o l\u1ea1i cho. \u1eeam.\nAgent: D\u1ea1 v\u00e2ng \u1ea1. D\u1ea1 v\u1eady l\u00e0 m\u00ecnh b\u00e1n xe \u0111\u1ec3..."
}
▸ Output
{
"asking_price": "CH\u01afA R\u00d5",
"car_history": "Kh\u00e1ch kh\u00f4ng bi\u1ebft l\u1ecbch s\u1eed va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc t\u1eeb ch\u1ee7 c\u0169, t\u1ef1 s\u1eed d\u1ee5ng kh\u00f4ng g\u1eb7p v\u1ea5n \u0111\u1ec1.",
"fee_confirmed": "FALSE",
"info_score": 5,
"intention": "SLOW",
"is_closing": false,
"is_owner": "MUA L\u1ea0I CH\u01afA SANG T\u00caN",
"is_silent": false,
"loan": "KH\u00d4NG VAY NG\u00c2N H\u00c0NG",
"location": "\u0110\u1ed3ng Nai",
"odo": "CH\u01afA R\u00d5",
"sale_reason": "B\u00e1n b\u1edbt m\u1ed9t chi\u1ebfc xe trong nh\u00e0",
"status": "CALL BACK",
"summary": "Cu\u1ed9c g\u1ecdi v\u1edbi kh\u00e1ch h\u00e0ng Aneng Nguyen, ch\u1ee7 xe Lexus GS430 2006 mua l\u1ea1i ch\u01b0a sang t\u00ean. Kh\u00e1ch \u1edf \u0110\u1ed3ng Nai, xe kh\u00f4ng vay ng\u00e2n h\u00e0ng, s\u1ed1 km ch\u01b0a r\u00f5, l\u1ecbch s\u1eed va ch\u1ea1m kh\u00f4ng r\u00f5. L\u00fd do b\u00e1n l\u00e0 b\u00e1n b\u1edbt xe trong nh\u00e0. Agent ch\u01b0a x\u00e1c nh\u1eadn Zalo, ch\u01b0a h\u1ecfi gi\u00e1, ch\u01b0a n\u00f3i ph\u00ed d\u1ecbch v\u1ee5 v\u00e0 ch\u01b0a h\u01b0\u1edbng d\u1eabn cu\u1ed1i, c\u1ea7n g\u1ecdi l\u1ea1i \u0111\u1ec3 ho\u00e0n thi\u1ec7n th\u00f4ng tin.",
"year": "2006",
"zalo_status": "FALSE"
}
✓
SLACK_POST
627ms
09/08 15:40
▸ Input
{
"sales_slack_id": "U09DC7Y9UH1",
"sku": "FB-9A9QD8RA",
"status": "CALL BACK",
"summary": "Cu\u1ed9c g\u1ecdi v\u1edbi kh\u00e1ch h\u00e0ng Aneng Nguyen, ch\u1ee7 xe Lexus GS430 2006 mua l\u1ea1i ch\u01b0a sang t\u00ean. Kh\u00e1ch \u1edf \u0110\u1ed3ng Nai, xe kh\u00f4ng vay ng\u00e2n h\u00e0ng, s\u1ed1 km ch\u01b0a r\u00f5, l\u1ecbch s\u1eed va ch\u1ea1m kh\u00f4ng r\u00f5. L\u00fd do b\u00e1n l\u00e0 b\u00e1n b\u1edbt xe trong nh\u00e0. Agent ch\u01b0a x\u00e1c nh\u1eadn Zalo, ch\u01b0a h\u1ecfi gi\u00e1, ch\u01b0a n\u00f3i ph\u00ed d\u1ecbch v\u1ee5 v\u00e0 ch\u01b0a h\u01b0\u1edbng d\u1eabn cu\u1ed1i, c\u1ea7n g\u1ecdi l\u1ea1i \u0111\u1ec3 ho\u00e0n thi\u1ec7n th\u00f4ng tin."
}
▸ Output
{
"posted": true,
"thread_ts": "1786264429.509549"
}
✓
CRM_APIS
302ms
09/08 15:40
✓
CRM_ACTIVITIES
133ms
09/08 15:40
✓
SLACK_AUDIO
4.1s
09/08 15:40
✓
UPDATE_CLOSING
176ms
09/08 15:40
{
"is_closing": false,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh Aneng Nguyen đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe Lexus GS430 2006 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Alo. Đúng rồi, đúng rồi. À. À. Rồi. Ừm, cái này lại á, cái này lại mà lúc nãy hình như có bên, bên Zalo có, có đăng, đăng, đăng nói, đăng nói chuyện nè. Agent: Dạ vâng ạ. Dạ xe... Client: Ý-ý-ý là coi bên-bên-bên-bên Zalo cũng đã-- cũng đang tư vấn nè, đang-đang nói chuyện bên Zalo á. Agent: Dạ vâng ạ. Dạ vậy là xe mình mua mới chính chủ từ đầu đúng không anh? Client: Không, không, không, không. Cái này lại, mua lại. Agent: Dạ, xe mình mua lại. Dạ hiện tại xe ... Client: Mua, mua, mua lại á hả? À, đúng rồi. Agent: Dạ, xe mình mua lại. Dạ hiện tại xe mình đã sang tên chính chủ chưa hay còn đứng ủy quyền ạ? Client: Thì vẫn, vẫn, vẫn, vẫn còn chưa, chưa, chưa. Chưa sang tên chính chủ. Agent: Dạ, hiện tại giấy đăng ký xe... Client: Dạ. Agent: ...đang đứng tên mình hay tên ... Client: Đúng rồi. Đây đang đứng tên chủ cũ, chủ cũ, chủ cũ. Đứng, đứng tên chủ cũ á. Agent: Dạ, dạ em hiểu rồi. Dạ xe mình hiện có còn vay góp ngân hàng không ạ? Client: Không, không, xe không có vay góp. Ồ, có nghe không vậy Agent: Dạ em nghe rất rõ rồi ạ, em xin lỗi anh do tín hiệu mạng vừa rồi hơi chập chờn ạ. Dạ xe mình không có vay góp ngân hàng. Dạ cho em xác nhận lại xe mình là đời... Client: Alo. À, à, . Đúng rồi. Agent: sản xuất năm hai ngàn sáu phải không anh? Client: Đúng rồi, hai, hai, lẻ, sáu. Agent: Dạ. Dạ em thấy... Client: À, cho, cho coi, cho coi cái, cái giấy đây. Nè. Sao nó... Sao nghe ồn quá ta? Sao nghe không nghe được gì? Agent: Dạ em nghe rất rõ rồi ạ, em xin lỗi anh do tín hiệu mạng vừa rồi hơi chập chờn ạ. Dạ em thấy địa chỉ của anh ở Thành phố Hồ Chí Minh, không biết cụ thể mình ở quận nào ạ? Client: À. Hông, ở Đồng Nai, Đồng Nai. Agent: Dạ, ở Đồng Nai. Dạ xe mình hiện đã chạy khoảng bao nhiêu kilomet rồi ạ? Client: Ừm, 200. Agent: Dạ, hai trăm... Client: Em lái đi rồi có gì chính xác em báo lại cho. À, không, không, cây trăm mấy ngàn cây á, để, để, để coi này chính xác đi rồi báo lại cho ha. Agent: ... Client: Thế chứ giờ, giờ tại vì cũng, cũng chưa có ra chỗ xe á. Tại xe mình chở nắng mưa á. Agent: Dạ vâng ạ. Dạ vậy là mình chưa nắm chính xác số kilomet đã chạy đúng không ạ? Dạ không biết xe mình có từng va chạm nặng hay bị ngập nước gì không ạ? Client: Ừm, dạ, dạ, dạ, dạ. Chứ không, không, ta đi thì vẫn chưa biết. Đấy là mình cũng không biết á, ờ. Xe mình hồi xưa trên lúc mình mua về là mình làm mình không bị sao hết. Còn cái chủ cũ ta đi thì mình không biết. Agent: Dạ vâng ạ. Dạ anh bán xe lần này vì lý do gì ạ? Client: Thì vì xem ở nhà mấy chiếc thì bán một chiếc đi chứ sao. Hì hì hì. Agent: Dạ, mình bán bớt một... Client: À, vì-- thôi, thôi để coi chính xác ra, ấy ra ha. Ừm, ừm. Để chính xác ra rồi, rồi, rồi cờ báo lại cho. Ừm. Agent: Dạ vâng ạ. Dạ vậy là mình bán xe để...