Execution Detail - Call Center

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73b79235-5a37-4f49-b3fa-71da4def8759

SUCCESS

Time 07/08/2026 09:04:36

Duration 3m 38s

Campaign -

Conversation ID conv_7701kzczhmn6ecxvwdj0ntnfw51e

Recording

AI Extraction

odo 90000

loan KHÔNG VAY NGÂN HÀNG

year 2022

status SUCCESS

summary Cuộc gọi thành công với anh Nguyễn Thế Hảo, chủ xe Kia K5 2023. Anh xác nhận xe mua mới chính chủ, không vay ngân hàng, đã chạy 90.000 km, chưa va chạm hay ngập nước. Anh muốn bán xe để đổi sang xe điện, không gấp, giá mong muốn 650 triệu đồng. Agent đã xác nhận Zalo, đọc lại giá, nói rõ phí dịch vụ 1% và hướng dẫn gửi ảnh sau kết bạn. Anh đồng ý và sẽ chấp nhận lời mời kết bạn từ chuyên viên.

is_owner CHÍNH CHỦ

location Đắk Nông, Phường 5

intention SLOW

is_silent -

info_score 9

is_closing True

car_history Xe chưa phát sinh đâm đụng hay ngập nước, bảo đảm.

sale_reason Muốn bán xăng đổi điện

zalo_status TRUE

asking_price 650000000

fee_confirmed TRUE

Execution Steps

✓ FIND_LEAD

7ms 07/08 09:04

✓ FILTER_SALES

3ms 07/08 09:04

✓ PREPARE_CALL

4.7s 07/08 09:04

✓ OUTBOUND_CALL

1m 58s 07/08 09:06

✓ WAIT_CONVERSATION

4m 0s 07/08 09:10

✓ TRANSCRIPT

07/08 09:10

▸ Input

{
  "raw_turns": 45
}

▸ Output

{
  "full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Nguy\u1ec5n Th\u1ebf H\u1ea3o \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe kia k5 2023 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. \u201cCu\u1ed9c g\u1ecdi n\u00e0y hi\u1ec7n \u0111ang \u0111\u01b0\u1ee3c ghi \u00e2m.\u201d D\u1ea1 v\u00e2ng \u1ea1. D\u1ea1.\nAgent: D\u1ea1 em...\nClient: D\u1ea1 \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 v\u00e2ng. [Excitedly] D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: \u00c0 kh\u00f4ng, xe mua t\u1ea1i th\u1eb1ng m\u00e0.\nAgent: D\u1ea1 v\u00e2ng. [Excitedly] D\u1ea1 xe m\u00ecnh \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m bao nhi\u00eau \u1ea1?\nClient: \u1edc, s\u1ea3n xu\u1ea5t 2022, \u0111\u0103ng k\u00fd 2023.\nAgent: D\u1ea1 v\u00e2ng. [Excitedly] D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a m\u00ecnh \u1edf \u0110\u1eafk N\u00f4ng, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf huy\u1ec7n n\u00e0o \u1ea1?\nClient: \u1edcm, \u1edd, Ph\u01b0\u1eddng, Ph\u01b0\u1eddng 5 D\u0103ng Nh\u1ec9 \u1ea1.\nAgent: D\u1ea1 v\u00e2ng. [Excitedly] D\u1ea1 em th\u1ea5y xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng ch\u00edn m\u01b0\u01a1i ngh\u00ecn kilomet, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng anh ha?\nClient: N\u00f3 \u0111\u00fang l\u00e0 xe, \u01a1, b\u1ea3o \u0111\u1ea3m.\nAgent: D\u1ea1 v\u00e2ng. [Excitedly] D\u1ea1 em th\u1ea5y m\u00ecnh b\u00e1n xe v\u00ec mu\u1ed1n b\u00e1n x\u0103ng \u0111\u1ed5i \u0111i\u1ec7n, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: \u00c0, ch\u01b0a \u1ea1.\nAgent: D\u1ea1 v\u00e2ng. [Excitedly] D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: \u00c0, h\u1edb, tho\u1ea3i m\u00e1i. T\u1ea1i v\u00ec \u0111\u00e2u c\u00f3, \u0111\u00e2u c\u00f3 v\u1ed9i, \u0111\u00e2u c\u00f3 g\u1ea5p \u0111\u00e2u.\nAgent: D\u1ea1 v\u00e2ng. [Excitedly] D\u1ea1 em th\u1ea5y m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh l\u00e0 s\u00e1u tr\u0103m n\u0103m m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng, c\u00f3 \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u00c0 \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 s\u00e1u tr\u0103m n\u0103m m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n s\u00e1u tr\u0103m n\u0103m m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: Alo.\nAgent: D\u1ea1 em nghe \u1ea1.\nClient: Kh\u00f4ng, kh\u00f4ng, kh\u00f4ng. Kh\u00f4ng c\u00f3 th\u1eafc m\u1eafc g\u00ec h\u1ebft.\nAgent: D\u1ea1 v\u00e2ng. [Excitedly] D\u1ea1 anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh kh\u00f4ng \u1ea1, s\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay...\nClient: H\u1ea3 \u0111\u01b0\u1ee3c r\u1ed3i.\nAgent: D\u1ea1 em...\nClient: Kh\u00f4ng, kh\u00f4ng, kh\u00f4ng, kh\u00f4ng c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm g\u00ec h\u1ebft. Kh\u00f4ng, kh\u00f4ng, kh\u00f4ng c\u00f3.\nAgent: D\u1ea1 v\u00e2ng. [Excitedly] D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh g\u1eedi...\nClient: \u1edcm.\nAgent: gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: \u00dd l\u00e0 b\u00ean, b\u00ean, b\u00ean, b\u00ean Vu, b\u00ean Vu, Vu Ca, \u1edd, k\u1ebft b\u1ea1n l\u00e0 ai, ai k\u1ebft b\u1ea1n hay l\u00e0, hay l\u00e0, hay l\u00e0 Vu Ca hay l\u00e0 c\u00e1 nh\u00e2n?\nAgent: D\u1ea1 s\u1ebd c\u00f3 chuy\u00ean vi\u00ean b\u00ean em k\u1ebft b\u1ea1n v\u1edbi m\u00ecnh qua Zalo \u1ea1.\nClient: Th\u1ebf th\u00ec th\u1ea5y, th\u1ea5y c\u00f3 m\u1ed9t chuy\u00ean vi\u00ean n\u00e0o b\u00ean, \u1edd, Vuka, c\u00e1i g\u00ec \u0111\u00f3, v\u1ee5 g\u00ec \u0111\u00f3 k\u1ebft b\u1ea1n r\u1ed3i m\u00e0 m\u00ecnh ch\u01b0a ch\u1ea5p nh\u1eadn.\nAgent: D\u1ea1 v\u00e2ng. [Excitedly] D\u1ea1 v\u1eady anh ki\u1ec3m tra l\u1ea1i gi\u00fap em xem c\u00f3 ph\u1ea3i b\u1ea1n chuy\u00ean vi\u00ean \u0111\u00f3 kh\u00f4ng \u1ea1. N\u1ebfu \u0111\u00fang th\u00ec anh ch\u1ea5p nh\u1eadn l\u1eddi m\u1eddi k\u1ebft b\u1ea1n gi\u00fap em nh\u00e9.\nClient: OK.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh \u1ea1.\nClient: OK.\nAgent: D\u1ea1 em ch\u00e0o anh \u1ea1.",
  "length": 3192,
  "turns": 43
}

✓ AI_EXTRACTION

16.6s 07/08 09:10

▸ Input

{
  "model": "DeepSeek-V4-Flash",
  "system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n   - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n   - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n   - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n   - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n     a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n     b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n     c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n     d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n     e. info_score \u2265 7.\n     N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n   - \u0027CALL BACK\u0027:\n     \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n     \u2022 Ho\u1eb7c info_score \u003c 7.\n     \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
  "transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Nguy\u1ec5n Th\u1ebf H\u1ea3o \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe kia k5 2023 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. \u201cCu\u1ed9c g\u1ecdi n\u00e0y hi\u1ec7n \u0111ang \u0111\u01b0\u1ee3c ghi \u00e2m.\u201d D\u1ea1 v\u00e2ng \u1ea1. D\u1ea1.\nAgent: D\u1ea1 em...\nClient: D\u1ea1 \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 v\u00e2ng. [Excitedly] D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: \u00c0 kh\u00f4ng, xe mua t\u1ea1i th\u1eb1ng m\u00e0.\nAgent: D\u1ea1 v\u00e2ng. [Excitedly] D\u1ea1 xe m\u00ecnh \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m bao nhi\u00eau \u1ea1?\nClient: \u1edc, s\u1ea3n xu\u1ea5t 2022, \u0111\u0103ng k\u00fd 2023.\nAgent: D\u1ea1 v\u00e2ng. [Excitedly] D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a m\u00ecnh \u1edf \u0110\u1eafk N\u00f4ng, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf huy\u1ec7n n\u00e0o \u1ea1?\nClient: \u1edcm, \u1edd, Ph\u01b0\u1eddng, Ph\u01b0\u1eddng 5 D\u0103ng Nh\u1ec9 \u1ea1.\nAgent: D\u1ea1 v\u00e2ng. [Excitedly] D\u1ea1 em th\u1ea5y xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng ch\u00edn m\u01b0\u01a1i ngh\u00ecn kilomet, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng anh ha?\nClient: N\u00f3 \u0111\u00fang l\u00e0 xe, \u01a1, b\u1ea3o \u0111\u1ea3m.\nAgent: D\u1ea1 v\u00e2ng. [Excitedly] D\u1ea1 em th\u1ea5y m\u00ecnh b\u00e1n xe v\u00ec mu\u1ed1n b\u00e1n x\u0103ng \u0111\u1ed5i \u0111i\u1ec7n, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: \u00c0, ch\u01b0a \u1ea1.\nAgent: D\u1ea1 v\u00e2ng. [Excitedly] D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: \u00c0, h\u1edb, tho\u1ea3i m\u00e1i. T\u1ea1i v\u00ec \u0111\u00e2u c\u00f3, \u0111\u00e2u c\u00f3 v\u1ed9i, \u0111\u00e2u c\u00f3 g\u1ea5p \u0111\u00e2u.\nAgent: D\u1ea1 v\u00e2ng. [Excitedly] D\u1ea1 em th\u1ea5y m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh l\u00e0 s\u00e1u tr\u0103m n\u0103m m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng, c\u00f3 \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u00c0 \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 s\u00e1u tr\u0103m n\u0103m m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n s\u00e1u tr\u0103m n\u0103m m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: Alo.\nAgent: D\u1ea1 em nghe \u1ea1.\nClient: Kh\u00f4ng, kh\u00f4ng, kh\u00f4ng. Kh\u00f4ng c\u00f3 th\u1eafc m\u1eafc g\u00ec h\u1ebft.\nAgent: D\u1ea1 v\u00e2ng. [Excitedly] D\u1ea1 anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh kh\u00f4ng \u1ea1, s\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay...\nClient: H\u1ea3 \u0111\u01b0\u1ee3c r\u1ed3i.\nAgent: D\u1ea1 em...\nClient: Kh\u00f4ng, kh\u00f4ng, kh\u00f4ng, kh\u00f4ng c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm g\u00ec h\u1ebft. Kh\u00f4ng, kh\u00f4ng, kh\u00f4ng c\u00f3.\nAgent: D\u1ea1 v\u00e2ng. [Excitedly] D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh g\u1eedi...\nClient: \u1edcm.\nAgent: gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: \u00dd l\u00e0 b\u00ean, b\u00ean, b\u00ean, b\u00ean Vu, b\u00ean Vu, Vu Ca, \u1edd, k\u1ebft b\u1ea1n l\u00e0 ai, ai k\u1ebft b\u1ea1n hay l\u00e0, hay l\u00e0, hay l\u00e0 Vu Ca hay l\u00e0 c\u00e1 nh\u00e2n?\nAgent: D\u1ea1 s\u1ebd c\u00f3 chuy\u00ean vi\u00ean b\u00ean em k\u1ebft b\u1ea1n v\u1edbi m\u00ecnh qua Zalo \u1ea1.\nClient: Th\u1ebf th\u00ec th\u1ea5y, th\u1ea5y c\u00f3 m\u1ed9t chuy\u00ean vi\u00ean n\u00e0o b\u00ean, \u1edd, Vuka, c\u00e1i g\u00ec \u0111\u00f3, v\u1ee5 g\u00ec \u0111\u00f3 k\u1ebft b\u1ea1n r\u1ed3i m\u00e0 m\u00ecnh ch\u01b0a ch\u1ea5p nh\u1eadn.\nAgent: D\u1ea1 v\u00e2ng. [Excitedly] D\u1ea1 v\u1eady anh ki\u1ec3m tra l\u1ea1i gi\u00fap em xem c\u00f3 ph\u1ea3i b\u1ea1n chuy\u00ean vi\u00ean \u0111\u00f3 kh\u00f4ng \u1ea1. N\u1ebfu \u0111\u00fang th\u00ec anh ch\u1ea5p nh\u1eadn l\u1eddi m\u1eddi k\u1ebft b\u1ea1n gi\u00fap em nh\u00e9.\nClient: OK.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh \u1ea1.\nClient: OK.\nAgent: D\u1ea1 em ch\u00e0o anh \u1ea1."
}

▸ Output

{
  "asking_price": "650000000",
  "car_history": "Xe ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc, b\u1ea3o \u0111\u1ea3m.",
  "fee_confirmed": "TRUE",
  "info_score": 9,
  "intention": "SLOW",
  "is_closing": true,
  "is_owner": "CH\u00cdNH CH\u1ee6",
  "is_silent": false,
  "loan": "KH\u00d4NG VAY NG\u00c2N H\u00c0NG",
  "location": "\u0110\u1eafk N\u00f4ng, Ph\u01b0\u1eddng 5",
  "odo": "90000",
  "sale_reason": "Mu\u1ed1n b\u00e1n x\u0103ng \u0111\u1ed5i \u0111i\u1ec7n",
  "status": "SUCCESS",
  "summary": "Cu\u1ed9c g\u1ecdi th\u00e0nh c\u00f4ng v\u1edbi anh Nguy\u1ec5n Th\u1ebf H\u1ea3o, ch\u1ee7 xe Kia K5 2023. Anh x\u00e1c nh\u1eadn xe mua m\u1edbi ch\u00ednh ch\u1ee7, kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u0111\u00e3 ch\u1ea1y 90.000 km, ch\u01b0a va ch\u1ea1m hay ng\u1eadp n\u01b0\u1edbc. Anh mu\u1ed1n b\u00e1n xe \u0111\u1ec3 \u0111\u1ed5i sang xe \u0111i\u1ec7n, kh\u00f4ng g\u1ea5p, gi\u00e1 mong mu\u1ed1n 650 tri\u1ec7u \u0111\u1ed3ng. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i r\u00f5 ph\u00ed d\u1ecbch v\u1ee5 1% v\u00e0 h\u01b0\u1edbng d\u1eabn g\u1eedi \u1ea3nh sau k\u1ebft b\u1ea1n. Anh \u0111\u1ed3ng \u00fd v\u00e0 s\u1ebd ch\u1ea5p nh\u1eadn l\u1eddi m\u1eddi k\u1ebft b\u1ea1n t\u1eeb chuy\u00ean vi\u00ean.",
  "year": "2022",
  "zalo_status": "TRUE"
}

✓ SLACK_POST

610ms 07/08 09:10

✓ CRM_APIS

154ms 07/08 09:10

✓ CRM_ACTIVITIES

136ms 07/08 09:10

✓ SLACK_AUDIO

3.2s 07/08 09:11

✓ UPDATE_CLOSING

191ms 07/08 09:11

{
  "is_closing": true,
  "is_silent": false
}

Transcript

Agent: “Dạ alo, cho em hỏi có phải anh Nguyễn Thế Hảo đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe kia k5 2023 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?”
Client: Alo. “Cuộc gọi này hiện đang được ghi âm.” Dạ vâng ạ. Dạ.
Agent: Dạ em...
Client: Dạ đúng rồi.
Agent: Dạ vâng. [Excitedly] Dạ xe mình hiện có còn vay góp ngân hàng không ạ?
Client: À không, xe mua tại thằng mà.
Agent: Dạ vâng. [Excitedly] Dạ xe mình đời sản xuất năm bao nhiêu ạ?
Client: Ờ, sản xuất 2022, đăng ký 2023.
Agent: Dạ vâng. [Excitedly] Dạ em thấy địa chỉ của mình ở Đắk Nông, không biết cụ thể mình ở huyện nào ạ?
Client: Ờm, ờ, Phường, Phường 5 Dăng Nhỉ ạ.
Agent: Dạ vâng. [Excitedly] Dạ em thấy xe đã chạy khoảng chín mươi nghìn kilomet, đúng không ạ?
Client: Đúng rồi.
Agent: Dạ trong quá trình sử dụng, xe mình chắc chưa phát sinh đâm đụng hay ngập nước đúng không anh ha?
Client: Nó đúng là xe, ơ, bảo đảm.
Agent: Dạ vâng. [Excitedly] Dạ em thấy mình bán xe vì muốn bán xăng đổi điện, đúng không ạ?
Client: Đúng rồi.
Agent: Dạ không biết mình đã tìm hiểu hay đặt cọc mẫu xe nào chưa ạ?
Client: À, chưa ạ.
Agent: Dạ vâng. [Excitedly] Dạ hiện tại anh có kế hoạch bán xe này trong bao lâu ạ? Tầm một tuần hay hơn ạ?
Client: À, hớ, thoải mái. Tại vì đâu có, đâu có vội, đâu có gấp đâu.
Agent: Dạ vâng. [Excitedly] Dạ em thấy mức giá mong muốn của mình là sáu trăm năm mươi triệu đồng, có đúng không ạ?
Client: À đúng rồi.
Agent: Dạ em xin phép đọc lại mức giá mong muốn của mình nhé, có thể em nghe sai nên có gì mình chỉnh giúp em nha. Dạ sáu trăm năm mươi triệu đồng đúng không ạ?
Client: Đúng rồi ạ.
Agent: Dạ em ghi nhận mức giá mong muốn sáu trăm năm mươi triệu đồng của mình rồi ạ. Dạ bên em thu phí dịch vụ chỉ một phần trăm trên giá bán cuối cùng thôi ạ. Bên em kết nối hơn hai nghìn người mua tiềm năng để mang lại giá tốt nhất và hỗ trợ hồ sơ mua bán xe nhanh nhất cho mình ạ. Anh có thắc mắc gì về phí dịch vụ hay cách hoạt động của Vu-Ca không ạ?
Client: Alo.
Agent: Dạ em nghe ạ.
Client: Không, không, không. Không có thắc mắc gì hết.
Agent: Dạ vâng. [Excitedly] Dạ anh cho em xác nhận số điện thoại em đang gọi có phải là số Zalo của anh không ạ, số này mình có chặn tìm kiếm hay...
Client: Hả được rồi.
Agent: Dạ em...
Client: Không, không, không, không có chặn tìm kiếm gì hết. Không, không, không có.
Agent: Dạ vâng. [Excitedly] Dạ em đã ghi nhận thông tin xe của mình rồi ạ, sẽ có chuyên viên Vu-Ca kết bạn và hỗ trợ tiếp tục ạ. Sau khi kết bạn Zalo anh gửi...
Client: Ờm.
Agent: giúp em bộ ảnh nội ngoại thất xe và giấy đăng kiểm để chuyên viên bên em hỗ trợ nhanh nhất ạ.
Client: Ý là bên, bên, bên, bên Vu, bên Vu, Vu Ca, ờ, kết bạn là ai, ai kết bạn hay là, hay là, hay là Vu Ca hay là cá nhân?
Agent: Dạ sẽ có chuyên viên bên em kết bạn với mình qua Zalo ạ.
Client: Thế thì thấy, thấy có một chuyên viên nào bên, ờ, Vuka, cái gì đó, vụ gì đó kết bạn rồi mà mình chưa chấp nhận.
Agent: Dạ vâng. [Excitedly] Dạ vậy anh kiểm tra lại giúp em xem có phải bạn chuyên viên đó không ạ. Nếu đúng thì anh chấp nhận lời mời kết bạn giúp em nhé.
Client: OK.
Agent: Dạ em cảm ơn anh ạ.
Client: OK.
Agent: Dạ em chào anh ạ.