44eba52b-9368-48c5-bf8a-c8575e433c84
SUCCESS
Time
16/08/2026 20:03:23
Duration
6m 20s
Campaign
-
Conversation ID
conv_3301m05apzdveyx9pyax23vg5kfg
Recording
AI Extraction
odo
726000
loan
KHÔNG VAY NGÂN HÀNG
year
2015
status
SUCCESS
summary
Cuộc gọi thành công. Anh Phạm Hà xác nhận bán xe Ford Transit 2015, xe mua lại nhưng nhờ công ty đứng tên, không vay ngân hàng, đã chạy 726,000 km, có va quệt nhẹ thay kính. Anh muốn bán nhanh trong 1-2 ngày, giá mong muốn 200 triệu, có thương lượng. Agent đã xác nhận Zalo, đọc lại giá, nói phí 1% và hướng dẫn gửi ảnh.
is_owner
MUA LẠI CHƯA SANG TÊN
location
Lào Cai, phường Nghĩa Lộ
intention
FAST
is_silent
-
info_score
11
is_closing
True
car_history
Có va quệt nhẹ, đã thay kính bên sườn
sale_reason
Anh đã lớn tuổi, không chạy hợp đồng nữa, muốn đổi xe nhỏ 7 chỗ
zalo_status
TRUE
asking_price
200000000
fee_confirmed
TRUE
Execution Steps
✓
FIND_LEAD
165ms
16/08 20:03
▸ Input
{
"phone": "0988863765"
}
▸ Output
{
"car_brand": "Ford",
"car_model": "Transit",
"lead_id": "44eba52b-9368-48c5-bf8a-c8575e433c84",
"name": "Ph\u1ea1m H\u00e0",
"sales": "U087LQGNVUL",
"sku": "FB-XA7BMBXM"
}
✓
FILTER_SALES
7ms
16/08 20:03
▸ Input
{
"sales_slack_id": "U087LQGNVUL"
}
▸ Output
{
"decision": "CALL"
}
✓
PREPARE_CALL
2.4s
16/08 20:03
▸ Input
{
"car_brand": "Ford",
"car_model": "Transit",
"name": "Ph\u1ea1m H\u00e0",
"sku": "FB-XA7BMBXM"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1786885285.458519",
"variables": {
"anh_chi": "anh",
"car_make": "Ford Transit 2015",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Ph\u1ea1m H\u00e0"
}
}
✓
OUTBOUND_CALL
8.8s
16/08 20:03
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0988863765",
"variables": {
"anh_chi": "anh",
"car_make": "Ford Transit 2015",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Ph\u1ea1m H\u00e0"
}
}
▸ Output
{
"conversation_id": "conv_3301m05apzdveyx9pyax23vg5kfg",
"raw": {
"conversation_id": "conv_3301m05apzdveyx9pyax23vg5kfg",
"message": "Outbound call initiated",
"sip_call_id": "SCL_kZFajuZkDhn8",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
8m 1s
16/08 20:11
▸ Input
{
"conversation_id": "conv_3301m05apzdveyx9pyax23vg5kfg"
}
▸ Output
{
"duration_secs": 380,
"status": "done"
}
✓
TRANSCRIPT
16/08 20:11
▸ Input
{
"raw_turns": 71
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Ph\u1ea1m H\u00e0 \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Ford Transit 2015 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: \u00c0, \u1eddmmm, \u0111\u00e2y m\u00ecnh c\u0169ng mua l\u1ea1i th\u00ec c\u1ee7a anh em th\u00f4i.\nAgent: D\u1ea1, v\u1eady hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 ch\u01b0a hay c\u00f2n \u0111\u1ee9ng \u1ee7y quy\u1ec1n \u1ea1?\nClient: C\u00f3 nghe th\u1eadt nh\u01b0 n\u00e0y, m\u00ecnh mua, mua, \u01a1, xong l\u00e0 m\u00ecnh nh\u1edd c\u00f4ng ty \u0111\u1ee9ng t\u00ean \u0111\u1ec3, \u1edd, nh\u01b0 ki\u1ec3u h\u1ee3p t\u00e1c x\u00e3 \u0111\u1ea5y, \u0111\u1ec3, \u0111\u1ec3, \u0111\u1ec3, \u1edd, l\u1eafp bi\u1ec3n v\u00e0ng bi\u1ec3n H\u00e0 N\u1ed9i \u1ea5y m\u00e0.\nAgent: D\u1ea1, v\u1eady hi\u1ec7n...\nClient: M\u00ecnh, m\u00ecnh ch\u1ea1y \u1ea5y. \u1eea.\nAgent: D\u1ea1, v\u1eady...\nClient: \u1edc, gi\u1ea5y c\u00e1i n\u00e0y l\u00e0 m\u00ecnh, \u1edd, l\u00e0, \u1edd, ai mua th\u00ec m\u00ecnh xu\u1ea5t h\u00f3a \u0111\u01a1n \u0111\u1ee9ng tr\u00ean ng\u01b0\u1eddi \u0111\u1ea5y lu\u00f4n \u0111\u1ec3 l\u00e0m, \u1edd, l\u00e0m bi\u1ec3n m\u1edbi.\nAgent: D\u1ea1, v\u1eady hi\u1ec7n t\u1ea1i gi\u1ea5y \u0111\u0103ng k\u00fd xe \u0111ang \u0111\u1ee9ng t\u00ean m\u00ecnh hay t\u00ean c\u00f4ng ty \u1ea1?\nClient: T\u1ee9c-- c\u00f3 ngh\u0129a l\u00e0 nh\u1edd c\u00f4ng ty \u0111\u1ee9ng t\u00ean h\u1ed9. \u0110\u1ea5y, c\u00f2n m\u00ecnh th\u00ec b\u1ecf ti\u1ec1n ra. \u0110\u1ea5y, nh\u01b0 ki\u1ec3u c-c-c\u00f4ng ty \u0111\u1ee9ng t\u00ean cho h\u1ed9.\nAgent: D\u1ea1 em hi\u1ec3u ...\nClient: Th\u00ec, \u1eebm, \u1eddm, \u1eddm, th\u00ec ta-- b\u1edfi v\u00ec, \u1eddm, \u1eddm, th\u00ec ai mua th\u00ec l\u00e0, m\u00e0, l\u00e0, l\u00e0, l\u00e0 c\u00f4ng ty s\u1ebd, \u1eddm, \u1eddm, ph\u01a1-- xu\u1ea5t h\u00f3a \u0111\u01a1n, \u1eddm, \u0111\u1ee9ng t\u00ean ng\u01b0\u1eddi \u0111\u1ea5y xong l\u00e0 \u0111\u1ec3 \u0111i l\u00e0m bi\u1ec3n m\u1edbi.\nAgent: D\u1ea1 em hi\u1ec3u r\u1ed3i \u1ea1. V\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: \u1eea. Kh\u00f4ng, kh\u00f4ng, kh\u00f4ng vay m\u01b0\u1ee3n g\u00ec c\u1ea3. Kh\u00f4ng vay m\u01b0\u1ee3n.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 ...\nClient: \u1edc, \u1edd.\nAgent: [slow] \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi l\u0103m ph\u1ea3i kh\u00f4ng anh?\nClient: Cu\u1ed1i hai m\u01b0\u1eddi l\u0103m. \u1eeam. Cu\u1ed1i hai m\u01b0\u1eddi l\u0103m, \u1edd.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: \u1edc, anh \u0111ang \u1edf th\u1ecb x\u00e3 Ngh\u0129a, Ngh\u0129a L\u1ed9 c\u0169, b\u00e2y gi\u1edd l\u00e0 ph\u01b0\u1eddng Ngh\u0129a L\u1ed9, t\u1ec9nh Y\u00ean B\u00e1i c\u0169, nh\u01b0ng gi\u1edd n\u00f3 \u0111\u00e3 thu\u1ed9c th\u00e0nh t\u1ec9nh \u0110\u1eafk N\u00f4ng.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c \u0110\u1eafk N\u00f4ng \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: Sao l\u1ea1i \u1edf \u0110\u1eafk L\u1eafk?\nAgent: D\u1ea1 em xin l\u1ed7i anh, em nghe nh\u1ea7m \u1ea1. D\u1ea1 m\u00ecnh c\u00f3 th\u1ec3 nh\u1eafc l\u1ea1i gi\u00fap em \u0111\u1ecba ch\u1ec9 ch\u00ednh x\u00e1c c\u1ee7a m\u00ecnh \u0111\u01b0\u1ee3c kh\u00f4ng \u1ea1?\nClient: Ph\u01b0\u01a1ng Ngh\u0129a, t\u1ec9nh L\u00e0o Cai.\nAgent: D\u1ea1 em ghi nh\u1eadn \u0111\u1ecba ch\u1ec9 c\u1ee7a m\u00ecnh l\u00e0 \u1edf ph\u01b0\u1eddng Ngh\u0129a L\u1ed9, t\u1ec9nh L\u00e0o Cai \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n...\nClient: \u0110\u01b0\u1ee3c r\u1ed3i, r\u1ed3i.\nAgent: \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: A, 7, 726.000.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng b\u1ea3y tr\u0103m hai m\u01b0\u01a1i s\u00e1u ngh\u00ecn kilomet \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ...\nClient: R\u1ed3i, r\u1ed3i. C\u00f3 b\u1ecb va qu\u1ec7t, \u1edd, ki\u1ec3u l\u00e0 b\u1ecb, \u1edd, c\u00e1i xe t\u1ea3i h\u1ecd, \u1edd, qu\u1ec7t v\u00e0o th\u00ec, \u1edd, thay m\u1ea5t m\u1ed9t c\u00e1i, \u1edd, k\u00ednh, \u01a1, k\u00ednh b\u00ean s\u01b0\u1eddn, \u1edd, b\u00ean l\u00e1i n\u00e0y.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: \u00c0, \u1edd, \u1eddm, \u1eddm, \u1eddm, \u00e0, \u1eddm, \u1eddm, c\u00f3 ngh\u0129a l\u00e0 gi\u1edd, \u1eddm, \u1eddm, do, \u1eddm, \u1eddm, ki\u1ec3u l\u00e0 m\u00ecnh c\u0169ng c\u00f3 tu\u1ed5i r\u1ed3i \u1ea5y, gi\u1edd m\u00ecnh kh\u00f4ng ch\u1ea1y, \u1edd, h\u1ee3p \u0111\u1ed3ng n\u1eefa th\u00ec gi\u1edd m\u00ecnh, \u1edd, b\u00e1n \u0111i \u0111\u1ec3 m\u00ecnh, \u1edd, \u0111\u1ed5i, \u1edd, xu\u1ed1ng, \u01a1, xe, \u01a1, xe nh\u1ecf, 4 ch\u1ed7, 7 ch\u1ed7 th\u00f4i.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: \u00c0, th\u00ec m\u00ecnh, \u1edd, \u0111ang, \u1edd, \u0111\u1ecbnh mua c\u00e1i xe b\u1ea3y ch\u1ed7 c\u1ee7a, \u1edd, VinFast, Xe Livo Green \u1ea5y.\nAgent: D\u1ea1 m\u00ecnh d\u1ef1 ki\u1ebfn kho\u1ea3ng bao l\u00e2u n\u1eefa l\u1ea5y xe m\u1edbi \u1ea1?\nClient: \u00c0, th\u00ec n\u1ebfu, n\u1ebfu m\u00e0 m\u00ecnh b\u00e1n \u0111\u01b0\u1ee3c xe n\u00e0y th\u00ec l\u00e0 m\u00ecnh s\u1ebd, \u01a1, \u01a1, \u01a1, \u01a1, \u01a1, mang \u0111i l\u1ea5y ti\u1ec1n \u0111i \u0111\u1eb7t c\u1ecdc.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i anh ch\u1ecb c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: C\u00e0ng nhanh c\u00e0ng t\u1ed1t em \u01a1i. M\u1ed9t, hai ng\u00e0y hay g\u00ec \u0111\u1ea5y c\u00e0ng nhanh c\u00e0ng t\u1ed1t.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 anh ch\u1ecb mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: \u1eea.\nAgent: \u003cexpressive.emphasis\u003eD\u1ea1\u003c/expressive.emphasis\u003e anh ch\u1ecb mong...\nClient: B\u00e2y gi\u1edd, \u1eddmmm, nh\u01b0 xe n\u00e0y gi\u1edd m\u00ecnh \u0111ang mong b\u00e1n, \u1edd, t\u1ea7m \u0111\u1ed9 kho\u1ea3ng, \u1edd, 200 tri\u1ec7u.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 hai tr\u0103m tri\u1ec7u \u0111\u1ed3ng \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eea.\nClient: \u1edc, \u0111\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n hai tr\u0103m tri\u1ec7u \u0111\u1ed3ng c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t...\nClient: \u1edc, c\u00f3 th\u01b0\u01a1ng l\u01b0\u1ee3ng nh\u00e9, em nh\u00e9.\nAgent: ...\nClient: C\u00f3 th\u01b0\u01a1ng l\u01b0\u1ee3ng em nh\u00e1. \u1eea, c\u00f3 th\u1ec3 m\u00ecnh s\u1ebd th\u01b0\u01a1ng l\u01b0\u1ee3ng, m\u00ecnh gia l\u1ed9c cho. \u1eea.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng...\nClient: \u1eeam.\nClient: OK.\nAgent: \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t...\nClient: \u1eea, \u1eeb, \u1eeb, \u1eeb, \u1eeb.\nAgent: nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh ...\nClient: Anh xin \u0111\u01b0\u1ee3c, \u1edd, gi\u00fap anh c\u00e1i.\nAgent: nh\u1ea5t cho m\u00ecnh \u1ea1. Anh ch\u1ecb c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: \u1eea.\nClient: \u1edc. Kh\u00f4ng, kh\u00f4ng, kh\u00f4ng, kh\u00f4ng, kh\u00f4ng. C\u1ea3m \u01a1n khi c\u00f3 c\u00e1i d\u1ecbch v\u1ee5 n\u00e0y r\u1ea5t l\u00e0 t\u1ed1t. \u1eea, anh c\u1ea3m \u01a1n.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh. D\u1ea1 anh ch\u1ecb cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh ch\u1ecb kh\u00f4ng \u1ea1? S\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi l\u1ea1 kh\u00f4ng...\nClient: \u0110\u00fang r\u1ed3i. Kh\u00f4ng, kh\u00f4ng, kh\u00f4ng. Em c\u1ee9 k\u1ebft b\u1ea1n Zalo s\u1ed1 n\u00e0y v\u1edbi anh.\nAgent: D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i...\nClient: Th\u00ec anh g\u1eedi h\u00ecnh \u1ea3nh cho, nh\u00e1, h\u00ecnh \u1ea3nh qua.\nAgent: \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: OK.\nClient: \u0110\u01b0\u1ee3c, ok, ok.\nAgent: [happy] D\u1ea1 em c\u1ea3m \u01a1n anh, ch\u00fac anh m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh \u1ea1.\nClient: \u1eea, r\u1ed3i, r\u1ed3i, em c\u1ea3m \u01a1n. Yeah.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh, ch\u00fac anh m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh \u1ea1.",
"length": 5210,
"turns": 69
}
✓
AI_EXTRACTION
1m 24s
16/08 20:12
▸ Input
{
"model": "deepseek-v4-flash:0731-cloud",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Ph\u1ea1m H\u00e0 \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Ford Transit 2015 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: \u00c0, \u1eddmmm, \u0111\u00e2y m\u00ecnh c\u0169ng mua l\u1ea1i th\u00ec c\u1ee7a anh em th\u00f4i.\nAgent: D\u1ea1, v\u1eady hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 ch\u01b0a hay c\u00f2n \u0111\u1ee9ng \u1ee7y quy\u1ec1n \u1ea1?\nClient: C\u00f3 nghe th\u1eadt nh\u01b0 n\u00e0y, m\u00ecnh mua, mua, \u01a1, xong l\u00e0 m\u00ecnh nh\u1edd c\u00f4ng ty \u0111\u1ee9ng t\u00ean \u0111\u1ec3, \u1edd, nh\u01b0 ki\u1ec3u h\u1ee3p t\u00e1c x\u00e3 \u0111\u1ea5y, \u0111\u1ec3, \u0111\u1ec3, \u0111\u1ec3, \u1edd, l\u1eafp bi\u1ec3n v\u00e0ng bi\u1ec3n H\u00e0 N\u1ed9i \u1ea5y m\u00e0.\nAgent: D\u1ea1, v\u1eady hi\u1ec7n...\nClient: M\u00ecnh, m\u00ecnh ch\u1ea1y \u1ea5y. \u1eea.\nAgent: D\u1ea1, v\u1eady...\nClient: \u1edc, gi\u1ea5y c\u00e1i n\u00e0y l\u00e0 m\u00ecnh, \u1edd, l\u00e0, \u1edd, ai mua th\u00ec m\u00ecnh xu\u1ea5t h\u00f3a \u0111\u01a1n \u0111\u1ee9ng tr\u00ean ng\u01b0\u1eddi \u0111\u1ea5y lu\u00f4n \u0111\u1ec3 l\u00e0m, \u1edd, l\u00e0m bi\u1ec3n m\u1edbi.\nAgent: D\u1ea1, v\u1eady hi\u1ec7n t\u1ea1i gi\u1ea5y \u0111\u0103ng k\u00fd xe \u0111ang \u0111\u1ee9ng t\u00ean m\u00ecnh hay t\u00ean c\u00f4ng ty \u1ea1?\nClient: T\u1ee9c-- c\u00f3 ngh\u0129a l\u00e0 nh\u1edd c\u00f4ng ty \u0111\u1ee9ng t\u00ean h\u1ed9. \u0110\u1ea5y, c\u00f2n m\u00ecnh th\u00ec b\u1ecf ti\u1ec1n ra. \u0110\u1ea5y, nh\u01b0 ki\u1ec3u c-c-c\u00f4ng ty \u0111\u1ee9ng t\u00ean cho h\u1ed9.\nAgent: D\u1ea1 em hi\u1ec3u ...\nClient: Th\u00ec, \u1eebm, \u1eddm, \u1eddm, th\u00ec ta-- b\u1edfi v\u00ec, \u1eddm, \u1eddm, th\u00ec ai mua th\u00ec l\u00e0, m\u00e0, l\u00e0, l\u00e0, l\u00e0 c\u00f4ng ty s\u1ebd, \u1eddm, \u1eddm, ph\u01a1-- xu\u1ea5t h\u00f3a \u0111\u01a1n, \u1eddm, \u0111\u1ee9ng t\u00ean ng\u01b0\u1eddi \u0111\u1ea5y xong l\u00e0 \u0111\u1ec3 \u0111i l\u00e0m bi\u1ec3n m\u1edbi.\nAgent: D\u1ea1 em hi\u1ec3u r\u1ed3i \u1ea1. V\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: \u1eea. Kh\u00f4ng, kh\u00f4ng, kh\u00f4ng vay m\u01b0\u1ee3n g\u00ec c\u1ea3. Kh\u00f4ng vay m\u01b0\u1ee3n.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 ...\nClient: \u1edc, \u1edd.\nAgent: [slow] \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi l\u0103m ph\u1ea3i kh\u00f4ng anh?\nClient: Cu\u1ed1i hai m\u01b0\u1eddi l\u0103m. \u1eeam. Cu\u1ed1i hai m\u01b0\u1eddi l\u0103m, \u1edd.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: \u1edc, anh \u0111ang \u1edf th\u1ecb x\u00e3 Ngh\u0129a, Ngh\u0129a L\u1ed9 c\u0169, b\u00e2y gi\u1edd l\u00e0 ph\u01b0\u1eddng Ngh\u0129a L\u1ed9, t\u1ec9nh Y\u00ean B\u00e1i c\u0169, nh\u01b0ng gi\u1edd n\u00f3 \u0111\u00e3 thu\u1ed9c th\u00e0nh t\u1ec9nh \u0110\u1eafk N\u00f4ng.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c \u0110\u1eafk N\u00f4ng \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: Sao l\u1ea1i \u1edf \u0110\u1eafk L\u1eafk?\nAgent: D\u1ea1 em xin l\u1ed7i anh, em nghe nh\u1ea7m \u1ea1. D\u1ea1 m\u00ecnh c\u00f3 th\u1ec3 nh\u1eafc l\u1ea1i gi\u00fap em \u0111\u1ecba ch\u1ec9 ch\u00ednh x\u00e1c c\u1ee7a m\u00ecnh \u0111\u01b0\u1ee3c kh\u00f4ng \u1ea1?\nClient: Ph\u01b0\u01a1ng Ngh\u0129a, t\u1ec9nh L\u00e0o Cai.\nAgent: D\u1ea1 em ghi nh\u1eadn \u0111\u1ecba ch\u1ec9 c\u1ee7a m\u00ecnh l\u00e0 \u1edf ph\u01b0\u1eddng Ngh\u0129a L\u1ed9, t\u1ec9nh L\u00e0o Cai \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n...\nClient: \u0110\u01b0\u1ee3c r\u1ed3i, r\u1ed3i.\nAgent: \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: A, 7, 726.000.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng b\u1ea3y tr\u0103m hai m\u01b0\u01a1i s\u00e1u ngh\u00ecn kilomet \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ...\nClient: R\u1ed3i, r\u1ed3i. C\u00f3 b\u1ecb va qu\u1ec7t, \u1edd, ki\u1ec3u l\u00e0 b\u1ecb, \u1edd, c\u00e1i xe t\u1ea3i h\u1ecd, \u1edd, qu\u1ec7t v\u00e0o th\u00ec, \u1edd, thay m\u1ea5t m\u1ed9t c\u00e1i, \u1edd, k\u00ednh, \u01a1, k\u00ednh b\u00ean s\u01b0\u1eddn, \u1edd, b\u00ean l\u00e1i n\u00e0y.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: \u00c0, \u1edd, \u1eddm, \u1eddm, \u1eddm, \u00e0, \u1eddm, \u1eddm, c\u00f3 ngh\u0129a l\u00e0 gi\u1edd, \u1eddm, \u1eddm, do, \u1eddm, \u1eddm, ki\u1ec3u l\u00e0 m\u00ecnh c\u0169ng c\u00f3 tu\u1ed5i r\u1ed3i \u1ea5y, gi\u1edd m\u00ecnh kh\u00f4ng ch\u1ea1y, \u1edd, h\u1ee3p \u0111\u1ed3ng n\u1eefa th\u00ec gi\u1edd m\u00ecnh, \u1edd, b\u00e1n \u0111i \u0111\u1ec3 m\u00ecnh, \u1edd, \u0111\u1ed5i, \u1edd, xu\u1ed1ng, \u01a1, xe, \u01a1, xe nh\u1ecf, 4 ch\u1ed7, 7 ch\u1ed7 th\u00f4i.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: \u00c0, th\u00ec m\u00ecnh, \u1edd, \u0111ang, \u1edd, \u0111\u1ecbnh mua c\u00e1i xe b\u1ea3y ch\u1ed7 c\u1ee7a, \u1edd, VinFast, Xe Livo Green \u1ea5y.\nAgent: D\u1ea1 m\u00ecnh d\u1ef1 ki\u1ebfn kho\u1ea3ng bao l\u00e2u n\u1eefa l\u1ea5y xe m\u1edbi \u1ea1?\nClient: \u00c0, th\u00ec n\u1ebfu, n\u1ebfu m\u00e0 m\u00ecnh b\u00e1n \u0111\u01b0\u1ee3c xe n\u00e0y th\u00ec l\u00e0 m\u00ecnh s\u1ebd, \u01a1, \u01a1, \u01a1, \u01a1, \u01a1, mang \u0111i l\u1ea5y ti\u1ec1n \u0111i \u0111\u1eb7t c\u1ecdc.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i anh ch\u1ecb c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: C\u00e0ng nhanh c\u00e0ng t\u1ed1t em \u01a1i. M\u1ed9t, hai ng\u00e0y hay g\u00ec \u0111\u1ea5y c\u00e0ng nhanh c\u00e0ng t\u1ed1t.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 anh ch\u1ecb mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: \u1eea.\nAgent: \u003cexpressive.emphasis\u003eD\u1ea1\u003c/expressive.emphasis\u003e anh ch\u1ecb mong...\nClient: B\u00e2y gi\u1edd, \u1eddmmm, nh\u01b0 xe n\u00e0y gi\u1edd m\u00ecnh \u0111ang mong b\u00e1n, \u1edd, t\u1ea7m \u0111\u1ed9 kho\u1ea3ng, \u1edd, 200 tri\u1ec7u.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 hai tr\u0103m tri\u1ec7u \u0111\u1ed3ng \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eea.\nClient: \u1edc, \u0111\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n hai tr\u0103m tri\u1ec7u \u0111\u1ed3ng c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t...\nClient: \u1edc, c\u00f3 th\u01b0\u01a1ng l\u01b0\u1ee3ng nh\u00e9, em nh\u00e9.\nAgent: ...\nClient: C\u00f3 th\u01b0\u01a1ng l\u01b0\u1ee3ng em nh\u00e1. \u1eea, c\u00f3 th\u1ec3 m\u00ecnh s\u1ebd th\u01b0\u01a1ng l\u01b0\u1ee3ng, m\u00ecnh gia l\u1ed9c cho. \u1eea.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng...\nClient: \u1eeam.\nClient: OK.\nAgent: \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t...\nClient: \u1eea, \u1eeb, \u1eeb, \u1eeb, \u1eeb.\nAgent: nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh ...\nClient: Anh xin \u0111\u01b0\u1ee3c, \u1edd, gi\u00fap anh c\u00e1i.\nAgent: nh\u1ea5t cho m\u00ecnh \u1ea1. Anh ch\u1ecb c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: \u1eea.\nClient: \u1edc. Kh\u00f4ng, kh\u00f4ng, kh\u00f4ng, kh\u00f4ng, kh\u00f4ng. C\u1ea3m \u01a1n khi c\u00f3 c\u00e1i d\u1ecbch v\u1ee5 n\u00e0y r\u1ea5t l\u00e0 t\u1ed1t. \u1eea, anh c\u1ea3m \u01a1n.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh. D\u1ea1 anh ch\u1ecb cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh ch\u1ecb kh\u00f4ng \u1ea1? S\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi l\u1ea1 kh\u00f4ng...\nClient: \u0110\u00fang r\u1ed3i. Kh\u00f4ng, kh\u00f4ng, kh\u00f4ng. Em c\u1ee9 k\u1ebft b\u1ea1n Zalo s\u1ed1 n\u00e0y v\u1edbi anh.\nAgent: D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i...\nClient: Th\u00ec anh g\u1eedi h\u00ecnh \u1ea3nh cho, nh\u00e1, h\u00ecnh \u1ea3nh qua.\nAgent: \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: OK.\nClient: \u0110\u01b0\u1ee3c, ok, ok.\nAgent: [happy] D\u1ea1 em c\u1ea3m \u01a1n anh, ch\u00fac anh m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh \u1ea1.\nClient: \u1eea, r\u1ed3i, r\u1ed3i, em c\u1ea3m \u01a1n. Yeah.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh, ch\u00fac anh m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh \u1ea1."
}
▸ Output
{
"asking_price": "200000000",
"car_history": "C\u00f3 va qu\u1ec7t nh\u1eb9, \u0111\u00e3 thay k\u00ednh b\u00ean s\u01b0\u1eddn",
"fee_confirmed": "TRUE",
"info_score": 11,
"intention": "FAST",
"is_closing": true,
"is_owner": "MUA L\u1ea0I CH\u01afA SANG T\u00caN",
"is_silent": false,
"loan": "KH\u00d4NG VAY NG\u00c2N H\u00c0NG",
"location": "L\u00e0o Cai, ph\u01b0\u1eddng Ngh\u0129a L\u1ed9",
"odo": "726000",
"sale_reason": "Anh \u0111\u00e3 l\u1edbn tu\u1ed5i, kh\u00f4ng ch\u1ea1y h\u1ee3p \u0111\u1ed3ng n\u1eefa, mu\u1ed1n \u0111\u1ed5i xe nh\u1ecf 7 ch\u1ed7",
"status": "SUCCESS",
"summary": "Cu\u1ed9c g\u1ecdi th\u00e0nh c\u00f4ng. Anh Ph\u1ea1m H\u00e0 x\u00e1c nh\u1eadn b\u00e1n xe Ford Transit 2015, xe mua l\u1ea1i nh\u01b0ng nh\u1edd c\u00f4ng ty \u0111\u1ee9ng t\u00ean, kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u0111\u00e3 ch\u1ea1y 726,000 km, c\u00f3 va qu\u1ec7t nh\u1eb9 thay k\u00ednh. Anh mu\u1ed1n b\u00e1n nhanh trong 1-2 ng\u00e0y, gi\u00e1 mong mu\u1ed1n 200 tri\u1ec7u, c\u00f3 th\u01b0\u01a1ng l\u01b0\u1ee3ng. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i ph\u00ed 1% v\u00e0 h\u01b0\u1edbng d\u1eabn g\u1eedi \u1ea3nh.",
"year": "2015",
"zalo_status": "TRUE"
}
✓
SLACK_POST
643ms
16/08 20:13
▸ Input
{
"sales_slack_id": "U087LQGNVUL",
"sku": "FB-XA7BMBXM",
"status": "SUCCESS",
"summary": "Cu\u1ed9c g\u1ecdi th\u00e0nh c\u00f4ng. Anh Ph\u1ea1m H\u00e0 x\u00e1c nh\u1eadn b\u00e1n xe Ford Transit 2015, xe mua l\u1ea1i nh\u01b0ng nh\u1edd c\u00f4ng ty \u0111\u1ee9ng t\u00ean, kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u0111\u00e3 ch\u1ea1y 726,000 km, c\u00f3 va qu\u1ec7t nh\u1eb9 thay k\u00ednh. Anh mu\u1ed1n b\u00e1n nhanh trong 1-2 ng\u00e0y, gi\u00e1 mong mu\u1ed1n 200 tri\u1ec7u, c\u00f3 th\u01b0\u01a1ng l\u01b0\u1ee3ng. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i ph\u00ed 1% v\u00e0 h\u01b0\u1edbng d\u1eabn g\u1eedi \u1ea3nh."
}
▸ Output
{
"posted": true,
"thread_ts": "1786885285.458519"
}
✓
CRM_APIS
294ms
16/08 20:13
✓
CRM_ACTIVITIES
198ms
16/08 20:13
✓
SLACK_AUDIO
6.6s
16/08 20:13
✓
UPDATE_CLOSING
201ms
16/08 20:13
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh Phạm Hà đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe Ford Transit 2015 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: À, ờmmm, đây mình cũng mua lại thì của anh em thôi. Agent: Dạ, vậy hiện tại xe mình đã sang tên chính chủ chưa hay còn đứng ủy quyền ạ? Client: Có nghe thật như này, mình mua, mua, ơ, xong là mình nhờ công ty đứng tên để, ờ, như kiểu hợp tác xã đấy, để, để, để, ờ, lắp biển vàng biển Hà Nội ấy mà. Agent: Dạ, vậy hiện... Client: Mình, mình chạy ấy. Ừ. Agent: Dạ, vậy... Client: Ờ, giấy cái này là mình, ờ, là, ờ, ai mua thì mình xuất hóa đơn đứng trên người đấy luôn để làm, ờ, làm biển mới. Agent: Dạ, vậy hiện tại giấy đăng ký xe đang đứng tên mình hay tên công ty ạ? Client: Tức-- có nghĩa là nhờ công ty đứng tên hộ. Đấy, còn mình thì bỏ tiền ra. Đấy, như kiểu c-c-công ty đứng tên cho hộ. Agent: Dạ em hiểu ... Client: Thì, ừm, ờm, ờm, thì ta-- bởi vì, ờm, ờm, thì ai mua thì là, mà, là, là, là công ty sẽ, ờm, ờm, phơ-- xuất hóa đơn, ờm, đứng tên người đấy xong là để đi làm biển mới. Agent: Dạ em hiểu rồi ạ. Vậy xe mình hiện có còn vay góp ngân hàng không ạ? Client: Ừ. Không, không, không vay mượn gì cả. Không vay mượn. Agent: Dạ em ghi nhận ạ. Dạ cho em xác nhận lại xe mình là ... Client: Ờ, ờ. Agent: [slow] đời sản xuất năm hai không mười lăm phải không anh? Client: Cuối hai mười lăm. Ừm. Cuối hai mười lăm, ờ. Agent: Dạ em ghi nhận ạ. Dạ hiện tại xe mình đang ở khu vực nào ạ? Client: Ờ, anh đang ở thị xã Nghĩa, Nghĩa Lộ cũ, bây giờ là phường Nghĩa Lộ, tỉnh Yên Bái cũ, nhưng giờ nó đã thuộc thành tỉnh Đắk Nông. Agent: Dạ em ghi nhận là xe mình đang ở khu vực Đắk Nông ạ. Dạ xe mình hiện đã chạy khoảng bao nhiêu kilomet rồi ạ? Client: Sao lại ở Đắk Lắk? Agent: Dạ em xin lỗi anh, em nghe nhầm ạ. Dạ mình có thể nhắc lại giúp em địa chỉ chính xác của mình được không ạ? Client: Phương Nghĩa, tỉnh Lào Cai. Agent: Dạ em ghi nhận địa chỉ của mình là ở phường Nghĩa Lộ, tỉnh Lào Cai ạ. Dạ xe mình hiện... Client: Được rồi, rồi. Agent: đã chạy khoảng bao nhiêu kilomet rồi ạ? Client: A, 7, 726.000. Agent: Dạ em ghi nhận là xe đã chạy khoảng bảy trăm hai mươi sáu nghìn kilomet ạ. Dạ không biết xe mình có từng va ... Client: Rồi, rồi. Có bị va quệt, ờ, kiểu là bị, ờ, cái xe tải họ, ờ, quệt vào thì, ờ, thay mất một cái, ờ, kính, ơ, kính bên sườn, ờ, bên lái này. Agent: Dạ em ghi nhận ạ. Dạ anh bán xe lần này vì lý do gì ạ? Client: À, ờ, ờm, ờm, ờm, à, ờm, ờm, có nghĩa là giờ, ờm, ờm, do, ờm, ờm, kiểu là mình cũng có tuổi rồi ấy, giờ mình không chạy, ờ, hợp đồng nữa thì giờ mình, ờ, bán đi để mình, ờ, đổi, ờ, xuống, ơ, xe, ơ, xe nhỏ, 4 chỗ, 7 chỗ thôi. Agent: Dạ không biết mình đã tìm hiểu hay đặt cọc mẫu xe nào chưa ạ? Client: À, thì mình, ờ, đang, ờ, định mua cái xe bảy chỗ của, ờ, VinFast, Xe Livo Green ấy. Agent: Dạ mình dự kiến khoảng bao lâu nữa lấy xe mới ạ? Client: À, thì nếu, nếu mà mình bán được xe này thì là mình sẽ, ơ, ơ, ơ, ơ, ơ, mang đi lấy tiền đi đặt cọc. Agent: Dạ em ghi nhận ạ. Dạ hiện tại anh chị có kế hoạch bán xe này trong bao lâu ạ? Tầm một tuần hay hơn ạ? Client: Càng nhanh càng tốt em ơi. Một, hai ngày hay gì đấy càng nhanh càng tốt. Agent: Dạ em ghi nhận ạ. Dạ anh chị mong muốn bán xe này với mức giá khoảng bao nhiêu ạ? Client: Ừ. Agent: <expressive.emphasis>Dạ</expressive.emphasis> anh chị mong... Client: Bây giờ, ờmmm, như xe này giờ mình đang mong bán, ờ, tầm độ khoảng, ờ, 200 triệu. Agent: Dạ em xin phép đọc lại mức giá mong muốn của mình nhé, có thể em nghe sai nên có gì mình chỉnh giúp em nha. Dạ hai trăm triệu đồng đúng không ạ? Client: Ừ. Client: Ờ, đúng rồi, đúng rồi. Agent: Dạ em ghi nhận mức giá mong muốn hai trăm triệu đồng của mình rồi ạ. Dạ bên em thu phí dịch vụ chỉ một... Client: Ờ, có thương lượng nhé, em nhé. Agent: ... Client: Có thương lượng em nhá. Ừ, có thể mình sẽ thương lượng, mình gia lộc cho. Ừ. Agent: Dạ em ghi nhận ạ. Dạ bên em thu phí dịch vụ chỉ một phần trăm trên giá bán cuối cùng thôi ạ. Bên em kết nối hơn hai nghìn người mua tiềm năng... Client: Ừm. Client: OK. Agent: để mang lại giá tốt... Client: Ừ, ừ, ừ, ừ, ừ. Agent: nhất và hỗ trợ hồ sơ mua bán xe nhanh ... Client: Anh xin được, ờ, giúp anh cái. Agent: nhất cho mình ạ. Anh chị có thắc mắc gì về phí dịch vụ hay cách hoạt động của Vu-Ca không ạ? Client: Ừ. Client: Ờ. Không, không, không, không, không. Cảm ơn khi có cái dịch vụ này rất là tốt. Ừ, anh cảm ơn. Agent: Dạ em cảm ơn anh. Dạ anh chị cho em xác nhận số điện thoại em đang gọi có phải là số Zalo của anh chị không ạ? Số này mình có chặn tìm kiếm hay nhắn tin từ người lạ không... Client: Đúng rồi. Không, không, không. Em cứ kết bạn Zalo số này với anh. Agent: Dạ em đã ghi nhận thông tin xe của mình rồi... Client: Thì anh gửi hình ảnh cho, nhá, hình ảnh qua. Agent: ạ, sẽ có chuyên viên Vu-Ca kết bạn và hỗ trợ tiếp tục ạ. Sau khi kết bạn Zalo anh chị gửi giúp em bộ ảnh nội ngoại thất xe và giấy đăng kiểm để chuyên viên bên em hỗ trợ nhanh nhất ạ. Client: OK. Client: Được, ok, ok. Agent: [happy] Dạ em cảm ơn anh, chúc anh một ngày tốt lành ạ. Client: Ừ, rồi, rồi, em cảm ơn. Yeah. Agent: Dạ em cảm ơn anh, chúc anh một ngày tốt lành ạ.