71131011-afc7-41b3-ac1a-1a07dc33b210
CALL BACK
Time
04/08/2026 19:24:36
Duration
3m 41s
Campaign
-
Conversation ID
conv_5701kz6bqaq4f2pswmmfbpcdyzcf
Recording
AI Extraction
odo
176000
loan
KHÔNG VAY NGÂN HÀNG
year
2016
status
CALL BACK
summary
Cuộc gọi đến đúng chủ xe Mazda 3 2016. Khách xác nhận xe mua mới chính chủ, không còn vay ngân hàng, đã chạy 176.000 km, có va chạm nhỏ, bán vì cần tiền. Tuy nhiên, agent chưa xác nhận Zalo, chưa hỏi giá mong muốn, chưa nói phí dịch vụ và chưa đưa hướng dẫn cuối. Khách bận nên hẹn nói chuyện sau, cuộc gọi kết thúc sớm.
is_owner
CHÍNH CHỦ
location
Bà Rịa - Vũng Tàu
intention
SLOW
is_silent
-
info_score
7
is_closing
-
car_history
Xe có va chạm nhỏ, không ngập nước
sale_reason
Cần tiền
zalo_status
FALSE
asking_price
CHƯA RÕ
fee_confirmed
FALSE
Execution Steps
✓
FIND_LEAD
5ms
04/08 19:24
▸ Input
{
"phone": "0983183330"
}
▸ Output
{
"car_brand": "Mazda",
"car_model": "3",
"lead_id": "71131011-afc7-41b3-ac1a-1a07dc33b210",
"name": "Nguy\u1ec5n V\u0169",
"sales": "U09DC7Y9UH1",
"sku": "FB-FRMQ557P"
}
✓
PREPARE_CALL
1.8s
04/08 19:24
▸ Input
{
"car_brand": "Mazda",
"car_model": "3",
"name": "Nguy\u1ec5n V\u0169",
"sku": "FB-FRMQ557P"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1785846160.195589",
"variables": {
"anh_chi": "anh",
"car_make": "Mazda 3 2016",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Nguy\u1ec5n V\u0169"
}
}
✓
OUTBOUND_CALL
20.5s
04/08 19:24
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0983183330",
"variables": {
"anh_chi": "anh",
"car_make": "Mazda 3 2016",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Nguy\u1ec5n V\u0169"
}
}
▸ Output
{
"conversation_id": "conv_5701kz6bqaq4f2pswmmfbpcdyzcf",
"raw": {
"conversation_id": "conv_5701kz6bqaq4f2pswmmfbpcdyzcf",
"message": "Outbound call initiated",
"sip_call_id": "SCL_tx3CxbZokbRG",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
4m 0s
04/08 19:28
▸ Input
{
"conversation_id": "conv_5701kz6bqaq4f2pswmmfbpcdyzcf"
}
▸ Output
{
"duration_secs": 221,
"status": "done"
}
✓
TRANSCRIPT
04/08 19:28
▸ Input
{
"raw_turns": 39
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Nguy\u1ec5n V\u0169 \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Mazda 3 2016 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. Alo. Alo.\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i anh/ch\u1ecb do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00edn...\nClient: \u00c0, \u0111\u00fang \u1ea1. \u0110\u00fang, \u0111\u00fang \u1ea1.\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i anh/ch\u1ecb do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: D\u1ea1 r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn ...\nClient: \u00c0, \u0111\u00fang r\u1ed3i \u1ea1.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: \u00c0. \u00c0, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 em...\nClient: \u00c0, kh\u00f4ng, h\u1ebft r\u1ed3i.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh...\nClient: \u00d4m c\u00f3 vay g\u00f3p ng\u00e2n h\u00e0ng \u00e0? \u1edc.\nAgent: D\u1ea1 em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1...\nClient: \u1edc, \u0111\u1ea5y l\u00e0 c\u1ee7a anh. \u1edc. R\u1ed3i, c\u00f2n g\u00ec n\u1eefa kh\u00f4ng \u00e0? H\u1ecfi g\u00ec n\u1eefa kh\u00f4ng \u00e0?\nAgent: D\u1ea1 em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 xe m\u00ecnh \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m bao nhi\u00eau \u1ea1?\nClient: \u00c0. H\u1ea3?\nAgent: D\u1ea1 xe m\u00ecnh \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m bao nhi\u00eau \u1ea1?\nClient: Alo. N\u0103m 2016 \u1ea1.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 xe m\u00ecnh \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi s\u00e1u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1edc. \u1edc.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi s\u00e1u \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: \u00c0. Xe m\u00ecnh \u1edf B\u00e0 R\u1ecba - V\u0169ng T\u00e0u \u1ea1. N\u00e0y, gi\u1ed1ng nh\u01b0 ai, ai n\u00f3 h\u1ecfi qu\u00e1 ch\u0103ng, tr\u1ea3 l\u1eddi qu\u00e1 ch\u0103ng?\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh \u1edf B\u00e0 R\u1ecba - V\u0169ng T\u00e0u \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: Tr\u1ea1i \u0111\u01b0\u1eddng 176, 176.000 kilomet.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh \u0111\u00e3 ch\u1ea1y m\u1ed9t tr\u0103m b\u1ea3y m\u01b0\u01a1i s\u00e1u ngh\u00ecn kilomet \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng...\nClient: \u00c0 \u1ea1.\nAgent: hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1...\nClient: \u1edc, c\u00f3 ch\u1ee9, nh\u01b0ng m\u00e0 nh\u1ecf \u00e0, ch\u1ee9 kh\u00f4ng c\u00f3 n\u1eb7ng. C\u00f3 th\u00f4i \u00e0, ch\u1ee9 nh\u1ecf ch\u1ee9 kh\u00f4ng c\u00f3 n\u1eb7ng.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh c\u00f3 va ch\u1ea1m nh\u1ecf \u1ea1. D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: H\u1ea3 sao \u1ea1?\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: Alo. D\u1ea1, c\u1ea7n ti\u1ec1n b\u00e1n.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 em ghi nh\u1eadn m\u00ecnh b\u00e1n xe v\u00ec c\u1ea7n ti\u1ec1n \u1ea1. D\u1ea1...\nClient: \u00c0i.\nAgent: hihi\u1ec7n t\u1ea1i anh ch\u1ecb c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: \u00c0, \u00e0, \u0111ang c\u00f3 c\u00f4ng vi\u1ec7c nha, c\u00f3 g\u00ec, \u1edd, n\u00f3i chuy\u1ec7n sau \u0111i nha. \u0110ang c\u00f3 c\u00f4ng vi\u1ec7c.\nAgent: D\u1ea1 em xin l\u1ed7i anh/ch\u1ecb, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a...",
"length": 2718,
"turns": 39
}
✓
AI_EXTRACTION
1m 13s
04/08 19:30
▸ Input
{
"model": "DeepSeek-V4-Flash",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Nguy\u1ec5n V\u0169 \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Mazda 3 2016 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. Alo. Alo.\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i anh/ch\u1ecb do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00edn...\nClient: \u00c0, \u0111\u00fang \u1ea1. \u0110\u00fang, \u0111\u00fang \u1ea1.\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i anh/ch\u1ecb do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: D\u1ea1 r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn ...\nClient: \u00c0, \u0111\u00fang r\u1ed3i \u1ea1.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: \u00c0. \u00c0, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 em...\nClient: \u00c0, kh\u00f4ng, h\u1ebft r\u1ed3i.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh...\nClient: \u00d4m c\u00f3 vay g\u00f3p ng\u00e2n h\u00e0ng \u00e0? \u1edc.\nAgent: D\u1ea1 em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1...\nClient: \u1edc, \u0111\u1ea5y l\u00e0 c\u1ee7a anh. \u1edc. R\u1ed3i, c\u00f2n g\u00ec n\u1eefa kh\u00f4ng \u00e0? H\u1ecfi g\u00ec n\u1eefa kh\u00f4ng \u00e0?\nAgent: D\u1ea1 em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 xe m\u00ecnh \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m bao nhi\u00eau \u1ea1?\nClient: \u00c0. H\u1ea3?\nAgent: D\u1ea1 xe m\u00ecnh \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m bao nhi\u00eau \u1ea1?\nClient: Alo. N\u0103m 2016 \u1ea1.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 xe m\u00ecnh \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi s\u00e1u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1edc. \u1edc.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi s\u00e1u \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: \u00c0. Xe m\u00ecnh \u1edf B\u00e0 R\u1ecba - V\u0169ng T\u00e0u \u1ea1. N\u00e0y, gi\u1ed1ng nh\u01b0 ai, ai n\u00f3 h\u1ecfi qu\u00e1 ch\u0103ng, tr\u1ea3 l\u1eddi qu\u00e1 ch\u0103ng?\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh \u1edf B\u00e0 R\u1ecba - V\u0169ng T\u00e0u \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: Tr\u1ea1i \u0111\u01b0\u1eddng 176, 176.000 kilomet.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh \u0111\u00e3 ch\u1ea1y m\u1ed9t tr\u0103m b\u1ea3y m\u01b0\u01a1i s\u00e1u ngh\u00ecn kilomet \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng...\nClient: \u00c0 \u1ea1.\nAgent: hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1...\nClient: \u1edc, c\u00f3 ch\u1ee9, nh\u01b0ng m\u00e0 nh\u1ecf \u00e0, ch\u1ee9 kh\u00f4ng c\u00f3 n\u1eb7ng. C\u00f3 th\u00f4i \u00e0, ch\u1ee9 nh\u1ecf ch\u1ee9 kh\u00f4ng c\u00f3 n\u1eb7ng.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh c\u00f3 va ch\u1ea1m nh\u1ecf \u1ea1. D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: H\u1ea3 sao \u1ea1?\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: Alo. D\u1ea1, c\u1ea7n ti\u1ec1n b\u00e1n.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 em ghi nh\u1eadn m\u00ecnh b\u00e1n xe v\u00ec c\u1ea7n ti\u1ec1n \u1ea1. D\u1ea1...\nClient: \u00c0i.\nAgent: hihi\u1ec7n t\u1ea1i anh ch\u1ecb c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: \u00c0, \u00e0, \u0111ang c\u00f3 c\u00f4ng vi\u1ec7c nha, c\u00f3 g\u00ec, \u1edd, n\u00f3i chuy\u1ec7n sau \u0111i nha. \u0110ang c\u00f3 c\u00f4ng vi\u1ec7c.\nAgent: D\u1ea1 em xin l\u1ed7i anh/ch\u1ecb, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a..."
}
▸ Output
{
"asking_price": "CH\u01afA R\u00d5",
"car_history": "Xe c\u00f3 va ch\u1ea1m nh\u1ecf, kh\u00f4ng ng\u1eadp n\u01b0\u1edbc",
"fee_confirmed": "FALSE",
"info_score": 7,
"intention": "SLOW",
"is_closing": false,
"is_owner": "CH\u00cdNH CH\u1ee6",
"is_silent": false,
"loan": "KH\u00d4NG VAY NG\u00c2N H\u00c0NG",
"location": "B\u00e0 R\u1ecba - V\u0169ng T\u00e0u",
"odo": "176000",
"sale_reason": "C\u1ea7n ti\u1ec1n",
"status": "CALL BACK",
"summary": "Cu\u1ed9c g\u1ecdi \u0111\u1ebfn \u0111\u00fang ch\u1ee7 xe Mazda 3 2016. Kh\u00e1ch x\u00e1c nh\u1eadn xe mua m\u1edbi ch\u00ednh ch\u1ee7, kh\u00f4ng c\u00f2n vay ng\u00e2n h\u00e0ng, \u0111\u00e3 ch\u1ea1y 176.000 km, c\u00f3 va ch\u1ea1m nh\u1ecf, b\u00e1n v\u00ec c\u1ea7n ti\u1ec1n. Tuy nhi\u00ean, agent ch\u01b0a x\u00e1c nh\u1eadn Zalo, ch\u01b0a h\u1ecfi gi\u00e1 mong mu\u1ed1n, ch\u01b0a n\u00f3i ph\u00ed d\u1ecbch v\u1ee5 v\u00e0 ch\u01b0a \u0111\u01b0a h\u01b0\u1edbng d\u1eabn cu\u1ed1i. Kh\u00e1ch b\u1eadn n\u00ean h\u1eb9n n\u00f3i chuy\u1ec7n sau, cu\u1ed9c g\u1ecdi k\u1ebft th\u00fac s\u1edbm.",
"year": "2016",
"zalo_status": "FALSE"
}
✓
SLACK_POST
615ms
04/08 19:30
▸ Input
{
"sales_slack_id": "U09DC7Y9UH1",
"sku": "FB-FRMQ557P",
"status": "CALL BACK",
"summary": "Cu\u1ed9c g\u1ecdi \u0111\u1ebfn \u0111\u00fang ch\u1ee7 xe Mazda 3 2016. Kh\u00e1ch x\u00e1c nh\u1eadn xe mua m\u1edbi ch\u00ednh ch\u1ee7, kh\u00f4ng c\u00f2n vay ng\u00e2n h\u00e0ng, \u0111\u00e3 ch\u1ea1y 176.000 km, c\u00f3 va ch\u1ea1m nh\u1ecf, b\u00e1n v\u00ec c\u1ea7n ti\u1ec1n. Tuy nhi\u00ean, agent ch\u01b0a x\u00e1c nh\u1eadn Zalo, ch\u01b0a h\u1ecfi gi\u00e1 mong mu\u1ed1n, ch\u01b0a n\u00f3i ph\u00ed d\u1ecbch v\u1ee5 v\u00e0 ch\u01b0a \u0111\u01b0a h\u01b0\u1edbng d\u1eabn cu\u1ed1i. Kh\u00e1ch b\u1eadn n\u00ean h\u1eb9n n\u00f3i chuy\u1ec7n sau, cu\u1ed9c g\u1ecdi k\u1ebft th\u00fac s\u1edbm."
}
▸ Output
{
"posted": true,
"thread_ts": "1785846160.195589"
}
✓
CRM_APIS
268ms
04/08 19:30
✓
CRM_ACTIVITIES
153ms
04/08 19:30
✓
SLACK_AUDIO
4.1s
04/08 19:30
✓
UPDATE_CLOSING
97ms
04/08 19:30
{
"is_closing": false,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh Nguyễn Vũ đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe Mazda 3 2016 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Alo. Alo. Alo. Agent: Dạ em nghe rất rõ rồi ạ, em xin lỗi anh/chị do tín hiệu mạng vừa rồi hơi chập chờn ạ. Dạ xe này mình mua mới chín... Client: À, đúng ạ. Đúng, đúng ạ. Agent: Dạ em nghe rất rõ rồi ạ, em xin lỗi anh/chị do tín hiệu mạng vừa rồi hơi chập chờn ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ? Client: Dạ rồi. Agent: Dạ em ghi nhận ... Client: À, đúng rồi ạ. Agent: dạ, em nắm thông tin của mình ạ! Dạ em ghi nhận là xe mình mua mới chính chủ từ đầu ạ. Dạ xe mình hiện có còn vay góp ngân hàng không ạ? Client: À. À, đúng rồi. Agent: Dạ em... Client: À, không, hết rồi. Agent: dạ, em nắm thông tin của mình... Client: Ôm có vay góp ngân hàng à? Ờ. Agent: Dạ em nắm thông tin của mình rồi ạ. Dạ... Client: Ờ, đấy là của anh. Ờ. Rồi, còn gì nữa không à? Hỏi gì nữa không à? Agent: Dạ em nắm thông tin của mình rồi ạ. Dạ xe mình đời sản xuất năm bao nhiêu ạ? Client: À. Hả? Agent: Dạ xe mình đời sản xuất năm bao nhiêu ạ? Client: Alo. Năm 2016 ạ. Agent: dạ, em nắm thông tin của mình ạ! Dạ em nắm thông tin của mình rồi ạ. Dạ xe mình đời sản xuất năm hai không mười sáu đúng không ạ? Client: Ờ. Ờ. Agent: dạ, em nắm thông tin của mình ạ! Dạ em ghi nhận xe mình sản xuất năm hai không mười sáu ạ. Dạ hiện tại xe mình đang ở khu vực nào ạ? Client: À. Xe mình ở Bà Rịa - Vũng Tàu ạ. Này, giống như ai, ai nó hỏi quá chăng, trả lời quá chăng? Agent: dạ, em nắm thông tin của mình ạ! Dạ em ghi nhận xe mình ở Bà Rịa - Vũng Tàu ạ. Dạ xe mình hiện đã chạy khoảng bao nhiêu kilomet rồi ạ? Client: Trại đường 176, 176.000 kilomet. Agent: dạ, em nắm thông tin của mình ạ! Dạ em ghi nhận xe mình đã chạy một trăm bảy mươi sáu nghìn kilomet ạ. Dạ không biết xe mình có từng va chạm nặng... Client: À ạ. Agent: hay bị ngập nước gì không ạ... Client: Ờ, có chứ, nhưng mà nhỏ à, chứ không có nặng. Có thôi à, chứ nhỏ chứ không có nặng. Agent: dạ, em nắm thông tin của mình ạ! Dạ em ghi nhận xe mình có va chạm nhỏ ạ. Dạ anh bán xe lần này vì lý do gì ạ? Client: Hả sao ạ? Agent: dạ, em nắm thông tin của mình ạ! Dạ anh bán xe lần này vì lý do gì ạ? Client: Alo. Dạ, cần tiền bán. Agent: dạ, em nắm thông tin của mình ạ! dạ, em nắm thông tin của mình ạ! Dạ em ghi nhận mình bán xe vì cần tiền ạ. Dạ... Client: Ài. Agent: hihiện tại anh chị có kế hoạch bán xe này trong bao lâu ạ? Tầm một tuần hay hơn ạ? Client: À, à, đang có công việc nha, có gì, ờ, nói chuyện sau đi nha. Đang có công việc. Agent: Dạ em xin lỗi anh/chị, đoạn rồi tín hiệu hơi chập chờn nên em chưa...