a9b40936-d3c3-4a20-89c8-af874c802a44
SUCCESS
Time
09/08/2026 08:48:01
Duration
4m 36s
Campaign
-
Conversation ID
conv_6901kzj39af2fvra2svsz6hk1gtp
Recording
AI Extraction
odo
82000
loan
KHÔNG VAY NGÂN HÀNG
year
2015
status
SUCCESS
summary
Cuộc gọi thành công với khách hàng Nguyễn Văn Nghĩa, chủ xe Fortuner 2015 đã sang tên. Khách xác nhận xe không vay ngân hàng, đã chạy 82.000 km, chỉ xước sơn nhẹ. Khách muốn bán nhanh với giá 500 triệu đồng để đổi xe điện. Agent đã xác nhận Zalo, đọc lại giá, nói phí dịch vụ 1% và hướng dẫn gửi ảnh xe. Cuộc gọi đạt đủ các tiêu chí closing.
is_owner
MUA LẠI ĐÃ SANG TÊN
location
Hà Nội, quận Long Biên, phường Vị Hưng
intention
FAST
is_silent
-
info_score
9
is_closing
True
car_history
Xe chỉ bị xước sơn nhẹ, không ngập nước, không đâm đụng lớn.
sale_reason
Bán xe xăng để đổi xe điện
zalo_status
TRUE
asking_price
500000000
fee_confirmed
TRUE
Execution Steps
✓
FIND_LEAD
5ms
09/08 08:48
▸ Input
{
"phone": "0914829541"
}
▸ Output
{
"car_brand": "toyota",
"car_model": "fortuner",
"lead_id": "a9b40936-d3c3-4a20-89c8-af874c802a44",
"name": "nguy\u1ec5n v\u0103n ngh\u0129a",
"sales": "U08R0HVRB9A",
"sku": "SKU-D4SWUF"
}
✓
FILTER_SALES
3ms
09/08 08:48
▸ Input
{
"sales_slack_id": "U08R0HVRB9A"
}
▸ Output
{
"decision": "CALL"
}
✓
PREPARE_CALL
2.4s
09/08 08:48
▸ Input
{
"car_brand": "toyota",
"car_model": "fortuner",
"name": "nguy\u1ec5n v\u0103n ngh\u0129a",
"sku": "SKU-D4SWUF"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1786239960.123049",
"variables": {
"anh_chi": "anh",
"car_make": "toyota fortuner 2015",
"data": "t\u00f3m t\u1eaft kh\u00e1ch h\u00e0ng: th\u1eddi gian mu\u1ed1n b\u00e1n:Ngay l\u1eadp t\u1ee9c, l\u00fd do b\u00e1n: B\u00e1n x\u0103ng \u0111\u1ed5i \u0111i\u1ec7n, odo: 82000, gi\u00e1 mong mu\u1ed1n: 500000000, v\u1ecb tr\u00ed: HaNoi",
"user_name": "nguy\u1ec5n v\u0103n ngh\u0129a"
}
}
✓
OUTBOUND_CALL
9.7s
09/08 08:48
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0914829541",
"variables": {
"anh_chi": "anh",
"car_make": "toyota fortuner 2015",
"data": "t\u00f3m t\u1eaft kh\u00e1ch h\u00e0ng: th\u1eddi gian mu\u1ed1n b\u00e1n:Ngay l\u1eadp t\u1ee9c, l\u00fd do b\u00e1n: B\u00e1n x\u0103ng \u0111\u1ed5i \u0111i\u1ec7n, odo: 82000, gi\u00e1 mong mu\u1ed1n: 500000000, v\u1ecb tr\u00ed: HaNoi",
"user_name": "nguy\u1ec5n v\u0103n ngh\u0129a"
}
}
▸ Output
{
"conversation_id": "conv_6901kzj39af2fvra2svsz6hk1gtp",
"raw": {
"conversation_id": "conv_6901kzj39af2fvra2svsz6hk1gtp",
"message": "Outbound call initiated",
"sip_call_id": "SCL_aFA4ofFiifg3",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
8m 1s
09/08 08:56
▸ Input
{
"conversation_id": "conv_6901kzj39af2fvra2svsz6hk1gtp"
}
▸ Output
{
"duration_secs": 276,
"status": "done"
}
✓
TRANSCRIPT
09/08 08:56
▸ Input
{
"raw_turns": 67
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh nguy\u1ec5n v\u0103n ngh\u0129a \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe toyota fortuner 2015 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. D\u1ea1. R\u1ed3i. R\u1ed3i, r\u1ed3i, r\u1ed3i. R\u1ed3i.\nAgent: D\u1ea1 xe m\u00ecnh...\nClient: \u0110\u00e2u, kh\u00f4ng, xe n\u00e0y kh\u00f4ng ph\u1ea3i c\u1ee7a anh, c\u1ee7a ch\u1ee7. B\u00e2y gi\u1edd anh l\u00e0 ch\u00ednh ch\u1ee7 lu\u00f4n nh\u01b0ng m\u00e0 tr\u01b0\u1edbc l\u00e0 mua qua m\u1ed9t ng\u01b0\u1eddi.\nAgent: D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 ch\u01b0a hay c\u00f2n \u0111\u1ee9ng \u1ee7y quy\u1ec1n \u1ea1?\nClient: Sang r\u1ed3i \u1ea1. \u0110\u00fang.\nAgent: D\u1ea1 v\u1eady l\u00e0 xe ...\nClient: V\u1eabn \u0111\u1ee9ng t\u00ean ch\u00ednh ch\u1ee7 r\u1ed3i, xe r\u1ed3i. \u1eea.\nAgent: D\u1ea1 v\u1eady l\u00e0 xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 r\u1ed3i \u0111\u00fang kh\u00f4ng \u1ea1? D\u1ea1 xe m\u00ecnh...\nClient: D\u1ea1 c\u00f3 \u1ea1.\nAgent: D\u1ea1 xe m\u00ecnh hi\u1ec7n...\nClient: Sang l\u1ea1i ch\u00ednh ch\u1ee7 ng\u1eaft qu\u00e3ng n\u00e0y k\u00eca. \u1edc, \u1edd, \u0111\u00e3 c\u1eaft r\u1ed3i. N\u00f3i \u0111i.\nAgent: D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng.\nAgent: D\u1ea1 kh\u00f4ng c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng n\u1eefa \u0111\u00fang kh\u00f4ng \u1ea1?...\nClient: \u00c0, c\u00f3. \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi l\u0103m ph\u1ea3i kh\u00f4ng anh?\nClient: Kh\u00f4ng. \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf H\u00e0 N\u1ed9i, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: Uhm. V\u1eady l\u00e0 \u1edf qu\u1eadn Long Bi\u00ean, l\u00e0 \u1edf ph\u01b0\u1eddng V\u1ecb H\u01b0ng \u0111\u1ea5y.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 m\u00ecnh \u1edf qu\u1eadn Long Bi\u00ean, ph\u01b0\u1eddng V\u1ecb H\u01b0ng \u1ea1. D\u1ea1 em th\u1ea5y xe \u0111\u00e3 ch\u1ea1y ...\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: kho\u1ea3ng t\u00e1m m\u01b0\u01a1i hai ngh\u00ecn kilomet, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i, v\u00e2ng.\nAgent: D\u1ea1 trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng anh ha?\nClient: \u1edc, th\u00ec c\u00f3 th\u00f4i, th\u00ec ba c\u1ed9t nh\u1eb9 th\u00f4i, x\u01b0\u1edbc s\u01a1n c\u00e1c th\u1ee9 th\u00f4i.\nAgent: D\u1ea1 v\u1eady l\u00e0 xe m\u00ecnh ch\u1ec9 b\u1ecb x\u01b0\u1edbc s\u01a1n nh\u1eb9 th\u00f4i \u0111\u00fang kh\u00f4ng \u1ea1? D\u1ea1 em th\u1ea5y m\u00ecnh b\u00e1n xe v\u00ec...\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: l\u00fd do b\u00e1n x\u0103ng \u0111\u1ed5i \u0111i\u1ec7n, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i, b\u00e1n \u0111i\u1ec7n r\u1ed3i mua xe \u0111i\u1ec7n \u0111i.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: Th\u1ebf ch\u01b0a, ch\u01b0a. M\u00ecnh c\u1ee9 b\u00e1n xong \u0111\u00e0ng ho\u00e0ng r\u1ed3i \u0111i t\u00ecm \u0111\u00e0ng ho\u00e0ng mua ch\u1ee9 ch\u01b0a c\u1ea7n ph\u1ea3i g\u1ea5p g\u00e1p, kh\u00f4ng ph\u1ea3i ra k\u00fd.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 m\u00ecnh...\nClient: B\u00e1n c\u00f3 ti\u1ec1n trong tay \u0111\u00e3 r\u1ed3i m\u1edbi \u0111i mua. \u1eea, \u1eeb.\nAgent: ch\u01b0a \u0111\u1eb7t c\u1ecdc xe m\u1edbi \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y bao...\nClient: D\u1ea1 ch\u01b0a \u0111\u1eb7t c\u1ecdc.\nAgent: ...\nClient: \u1eeam, \u1edd, c\u00e0ng nhanh th\u00ec c\u00e0ng t\u1ed1t. \u1edc.\nAgent: D\u1ea1...\nClient: \u00c0, th\u00ec c\u00e0ng s\u1edbm c\u00e0ng t\u1ed1t n\u00e0y. \u1eeam\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 m\u00ecnh mu\u1ed1n b\u00e1n xe c\u00e0ng nhanh c\u00e0ng t\u1ed1t \u1ea1. D\u1ea1 em th\u1ea5y m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a anh l\u00e0 n\u0103m tr\u0103m tri\u1ec7u \u0111\u1ed3ng, c\u00f3 \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1edc.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c...\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i. M\u00ecnh kh\u00f4ng-\nAgent: ...gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 n\u0103m tr\u0103m tri\u1ec7u \u0111\u1ed3ng \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: D\u1ea1, d\u1ea1. D\u1ea1, \u0111\u00fang r\u1ed3i. \u1edc, d\u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n n\u0103m tr\u0103m tri\u1ec7u \u0111\u1ed3ng c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: \u1edc. \u1edc. \u1edc. \u1edc.\nAgent: D\u1ea1 anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi...\nClient: Th\u00ec x\u00edu anh n\u00f3i cho nha. V\u1eeba n\u00f3i x\u00edu anh n\u00f3i cho nha, 1% \u00e0?\nAgent: D\u1ea1 \u0111\u00fang r\u1ed3i \u1ea1. D\u1ea1 anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh kh\u00f4ng \u1ea1, s\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi l\u1ea1...\nClient: \u1edc, \u1edd s\u1ed1... 200... 1401 n\u00e0y, s\u1ed1 1401 n\u00e0y \u0111\u00fang kh\u00f4ng?\nAgent: D\u1ea1 \u0111\u00fang r\u1ed3i \u1ea1. D\u1ea1 s\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi l\u1ea1 kh\u00f4ng \u1ea1?\nClient: D\u1ea1, \u1edd.\nAgent: D\u1ea1...\nClient: Sao kh\u00f4ng?\nAgent: D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3...\nClient: R\u1ed3i \u1ea1.\nAgent: ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo...\nClient: R\u1ed3i, r\u1ed3i, r\u1ed3i, r\u1ed3i, r\u1ed3i, r\u1ed3i.\nAgent: anh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: R\u1ed3i, gi\u1edd v\u1ec1 anh ch\u1ed1t anh g\u1eedi, nha. \u1eea, r\u1ed3i anh v\u1ec1 nh\u00e0 anh ch\u1ee5p.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh \u1ea1.\nClient: \u1edc, th\u1ebf n\u00e8, OK. C\u1ea3m \u01a1n.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh \u1ea1. Ch\u00fac anh m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh!",
"length": 4047,
"turns": 65
}
✓
AI_EXTRACTION
6.8s
09/08 08:56
▸ Input
{
"model": "DeepSeek-V4-Flash",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh nguy\u1ec5n v\u0103n ngh\u0129a \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe toyota fortuner 2015 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. D\u1ea1. R\u1ed3i. R\u1ed3i, r\u1ed3i, r\u1ed3i. R\u1ed3i.\nAgent: D\u1ea1 xe m\u00ecnh...\nClient: \u0110\u00e2u, kh\u00f4ng, xe n\u00e0y kh\u00f4ng ph\u1ea3i c\u1ee7a anh, c\u1ee7a ch\u1ee7. B\u00e2y gi\u1edd anh l\u00e0 ch\u00ednh ch\u1ee7 lu\u00f4n nh\u01b0ng m\u00e0 tr\u01b0\u1edbc l\u00e0 mua qua m\u1ed9t ng\u01b0\u1eddi.\nAgent: D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 ch\u01b0a hay c\u00f2n \u0111\u1ee9ng \u1ee7y quy\u1ec1n \u1ea1?\nClient: Sang r\u1ed3i \u1ea1. \u0110\u00fang.\nAgent: D\u1ea1 v\u1eady l\u00e0 xe ...\nClient: V\u1eabn \u0111\u1ee9ng t\u00ean ch\u00ednh ch\u1ee7 r\u1ed3i, xe r\u1ed3i. \u1eea.\nAgent: D\u1ea1 v\u1eady l\u00e0 xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 r\u1ed3i \u0111\u00fang kh\u00f4ng \u1ea1? D\u1ea1 xe m\u00ecnh...\nClient: D\u1ea1 c\u00f3 \u1ea1.\nAgent: D\u1ea1 xe m\u00ecnh hi\u1ec7n...\nClient: Sang l\u1ea1i ch\u00ednh ch\u1ee7 ng\u1eaft qu\u00e3ng n\u00e0y k\u00eca. \u1edc, \u1edd, \u0111\u00e3 c\u1eaft r\u1ed3i. N\u00f3i \u0111i.\nAgent: D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng.\nAgent: D\u1ea1 kh\u00f4ng c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng n\u1eefa \u0111\u00fang kh\u00f4ng \u1ea1?...\nClient: \u00c0, c\u00f3. \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi l\u0103m ph\u1ea3i kh\u00f4ng anh?\nClient: Kh\u00f4ng. \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf H\u00e0 N\u1ed9i, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: Uhm. V\u1eady l\u00e0 \u1edf qu\u1eadn Long Bi\u00ean, l\u00e0 \u1edf ph\u01b0\u1eddng V\u1ecb H\u01b0ng \u0111\u1ea5y.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 m\u00ecnh \u1edf qu\u1eadn Long Bi\u00ean, ph\u01b0\u1eddng V\u1ecb H\u01b0ng \u1ea1. D\u1ea1 em th\u1ea5y xe \u0111\u00e3 ch\u1ea1y ...\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: kho\u1ea3ng t\u00e1m m\u01b0\u01a1i hai ngh\u00ecn kilomet, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i, v\u00e2ng.\nAgent: D\u1ea1 trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng anh ha?\nClient: \u1edc, th\u00ec c\u00f3 th\u00f4i, th\u00ec ba c\u1ed9t nh\u1eb9 th\u00f4i, x\u01b0\u1edbc s\u01a1n c\u00e1c th\u1ee9 th\u00f4i.\nAgent: D\u1ea1 v\u1eady l\u00e0 xe m\u00ecnh ch\u1ec9 b\u1ecb x\u01b0\u1edbc s\u01a1n nh\u1eb9 th\u00f4i \u0111\u00fang kh\u00f4ng \u1ea1? D\u1ea1 em th\u1ea5y m\u00ecnh b\u00e1n xe v\u00ec...\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: l\u00fd do b\u00e1n x\u0103ng \u0111\u1ed5i \u0111i\u1ec7n, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i, b\u00e1n \u0111i\u1ec7n r\u1ed3i mua xe \u0111i\u1ec7n \u0111i.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: Th\u1ebf ch\u01b0a, ch\u01b0a. M\u00ecnh c\u1ee9 b\u00e1n xong \u0111\u00e0ng ho\u00e0ng r\u1ed3i \u0111i t\u00ecm \u0111\u00e0ng ho\u00e0ng mua ch\u1ee9 ch\u01b0a c\u1ea7n ph\u1ea3i g\u1ea5p g\u00e1p, kh\u00f4ng ph\u1ea3i ra k\u00fd.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 m\u00ecnh...\nClient: B\u00e1n c\u00f3 ti\u1ec1n trong tay \u0111\u00e3 r\u1ed3i m\u1edbi \u0111i mua. \u1eea, \u1eeb.\nAgent: ch\u01b0a \u0111\u1eb7t c\u1ecdc xe m\u1edbi \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y bao...\nClient: D\u1ea1 ch\u01b0a \u0111\u1eb7t c\u1ecdc.\nAgent: ...\nClient: \u1eeam, \u1edd, c\u00e0ng nhanh th\u00ec c\u00e0ng t\u1ed1t. \u1edc.\nAgent: D\u1ea1...\nClient: \u00c0, th\u00ec c\u00e0ng s\u1edbm c\u00e0ng t\u1ed1t n\u00e0y. \u1eeam\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 m\u00ecnh mu\u1ed1n b\u00e1n xe c\u00e0ng nhanh c\u00e0ng t\u1ed1t \u1ea1. D\u1ea1 em th\u1ea5y m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a anh l\u00e0 n\u0103m tr\u0103m tri\u1ec7u \u0111\u1ed3ng, c\u00f3 \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1edc.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c...\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i. M\u00ecnh kh\u00f4ng-\nAgent: ...gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 n\u0103m tr\u0103m tri\u1ec7u \u0111\u1ed3ng \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: D\u1ea1, d\u1ea1. D\u1ea1, \u0111\u00fang r\u1ed3i. \u1edc, d\u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n n\u0103m tr\u0103m tri\u1ec7u \u0111\u1ed3ng c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: \u1edc. \u1edc. \u1edc. \u1edc.\nAgent: D\u1ea1 anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi...\nClient: Th\u00ec x\u00edu anh n\u00f3i cho nha. V\u1eeba n\u00f3i x\u00edu anh n\u00f3i cho nha, 1% \u00e0?\nAgent: D\u1ea1 \u0111\u00fang r\u1ed3i \u1ea1. D\u1ea1 anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh kh\u00f4ng \u1ea1, s\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi l\u1ea1...\nClient: \u1edc, \u1edd s\u1ed1... 200... 1401 n\u00e0y, s\u1ed1 1401 n\u00e0y \u0111\u00fang kh\u00f4ng?\nAgent: D\u1ea1 \u0111\u00fang r\u1ed3i \u1ea1. D\u1ea1 s\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi l\u1ea1 kh\u00f4ng \u1ea1?\nClient: D\u1ea1, \u1edd.\nAgent: D\u1ea1...\nClient: Sao kh\u00f4ng?\nAgent: D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3...\nClient: R\u1ed3i \u1ea1.\nAgent: ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo...\nClient: R\u1ed3i, r\u1ed3i, r\u1ed3i, r\u1ed3i, r\u1ed3i, r\u1ed3i.\nAgent: anh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: R\u1ed3i, gi\u1edd v\u1ec1 anh ch\u1ed1t anh g\u1eedi, nha. \u1eea, r\u1ed3i anh v\u1ec1 nh\u00e0 anh ch\u1ee5p.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh \u1ea1.\nClient: \u1edc, th\u1ebf n\u00e8, OK. C\u1ea3m \u01a1n.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh \u1ea1. Ch\u00fac anh m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh!"
}
▸ Output
{
"asking_price": "500000000",
"car_history": "Xe ch\u1ec9 b\u1ecb x\u01b0\u1edbc s\u01a1n nh\u1eb9, kh\u00f4ng ng\u1eadp n\u01b0\u1edbc, kh\u00f4ng \u0111\u00e2m \u0111\u1ee5ng l\u1edbn.",
"fee_confirmed": "TRUE",
"info_score": 9,
"intention": "FAST",
"is_closing": true,
"is_owner": "MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN",
"is_silent": false,
"loan": "KH\u00d4NG VAY NG\u00c2N H\u00c0NG",
"location": "H\u00e0 N\u1ed9i, qu\u1eadn Long Bi\u00ean, ph\u01b0\u1eddng V\u1ecb H\u01b0ng",
"odo": "82000",
"sale_reason": "B\u00e1n xe x\u0103ng \u0111\u1ec3 \u0111\u1ed5i xe \u0111i\u1ec7n",
"status": "SUCCESS",
"summary": "Cu\u1ed9c g\u1ecdi th\u00e0nh c\u00f4ng v\u1edbi kh\u00e1ch h\u00e0ng Nguy\u1ec5n V\u0103n Ngh\u0129a, ch\u1ee7 xe Fortuner 2015 \u0111\u00e3 sang t\u00ean. Kh\u00e1ch x\u00e1c nh\u1eadn xe kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u0111\u00e3 ch\u1ea1y 82.000 km, ch\u1ec9 x\u01b0\u1edbc s\u01a1n nh\u1eb9. Kh\u00e1ch mu\u1ed1n b\u00e1n nhanh v\u1edbi gi\u00e1 500 tri\u1ec7u \u0111\u1ed3ng \u0111\u1ec3 \u0111\u1ed5i xe \u0111i\u1ec7n. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i ph\u00ed d\u1ecbch v\u1ee5 1% v\u00e0 h\u01b0\u1edbng d\u1eabn g\u1eedi \u1ea3nh xe. Cu\u1ed9c g\u1ecdi \u0111\u1ea1t \u0111\u1ee7 c\u00e1c ti\u00eau ch\u00ed closing.",
"year": "2015",
"zalo_status": "TRUE"
}
✓
SLACK_POST
601ms
09/08 08:56
▸ Input
{
"sales_slack_id": "U08R0HVRB9A",
"sku": "SKU-D4SWUF",
"status": "SUCCESS",
"summary": "Cu\u1ed9c g\u1ecdi th\u00e0nh c\u00f4ng v\u1edbi kh\u00e1ch h\u00e0ng Nguy\u1ec5n V\u0103n Ngh\u0129a, ch\u1ee7 xe Fortuner 2015 \u0111\u00e3 sang t\u00ean. Kh\u00e1ch x\u00e1c nh\u1eadn xe kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u0111\u00e3 ch\u1ea1y 82.000 km, ch\u1ec9 x\u01b0\u1edbc s\u01a1n nh\u1eb9. Kh\u00e1ch mu\u1ed1n b\u00e1n nhanh v\u1edbi gi\u00e1 500 tri\u1ec7u \u0111\u1ed3ng \u0111\u1ec3 \u0111\u1ed5i xe \u0111i\u1ec7n. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i ph\u00ed d\u1ecbch v\u1ee5 1% v\u00e0 h\u01b0\u1edbng d\u1eabn g\u1eedi \u1ea3nh xe. Cu\u1ed9c g\u1ecdi \u0111\u1ea1t \u0111\u1ee7 c\u00e1c ti\u00eau ch\u00ed closing."
}
▸ Output
{
"posted": true,
"thread_ts": "1786239960.123049"
}
✓
CRM_APIS
523ms
09/08 08:56
✓
CRM_ACTIVITIES
159ms
09/08 08:56
✓
SLACK_AUDIO
4.2s
09/08 08:56
✓
UPDATE_CLOSING
226ms
09/08 08:56
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh nguyễn văn nghĩa đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe toyota fortuner 2015 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Alo. Dạ. Rồi. Rồi, rồi, rồi. Rồi. Agent: Dạ xe mình... Client: Đâu, không, xe này không phải của anh, của chủ. Bây giờ anh là chính chủ luôn nhưng mà trước là mua qua một người. Agent: Dạ hiện tại xe mình đã sang tên chính chủ chưa hay còn đứng ủy quyền ạ? Client: Sang rồi ạ. Đúng. Agent: Dạ vậy là xe ... Client: Vẫn đứng tên chính chủ rồi, xe rồi. Ừ. Agent: Dạ vậy là xe mình đã sang tên chính chủ rồi đúng không ạ? Dạ xe mình... Client: Dạ có ạ. Agent: Dạ xe mình hiện... Client: Sang lại chính chủ ngắt quãng này kìa. Ờ, ờ, đã cắt rồi. Nói đi. Agent: Dạ xe mình hiện có còn vay góp ngân hàng không ạ? Client: Không. Agent: Dạ không còn vay góp ngân hàng nữa đúng không ạ?... Client: À, có. Đúng rồi. Agent: Dạ cho em xác nhận lại xe mình là đời sản xuất năm hai không mười lăm phải không anh? Client: Không. Đúng rồi, đúng rồi. Agent: Dạ em thấy địa chỉ của anh ở Hà Nội, không biết cụ thể mình ở quận nào ạ? Client: Uhm. Vậy là ở quận Long Biên, là ở phường Vị Hưng đấy. Agent: Dạ em ghi nhận là mình ở quận Long Biên, phường Vị Hưng ạ. Dạ em thấy xe đã chạy ... Client: Đúng rồi, đúng rồi. Agent: khoảng tám mươi hai nghìn kilomet, đúng không ạ? Client: Đúng rồi, vâng. Agent: Dạ trong quá trình sử dụng, xe mình chắc chưa phát sinh đâm đụng hay ngập nước đúng không anh ha? Client: Ờ, thì có thôi, thì ba cột nhẹ thôi, xước sơn các thứ thôi. Agent: Dạ vậy là xe mình chỉ bị xước sơn nhẹ thôi đúng không ạ? Dạ em thấy mình bán xe vì... Client: Đúng rồi, đúng rồi. Agent: lý do bán xăng đổi điện, đúng không ạ? Client: Đúng rồi, bán điện rồi mua xe điện đi. Agent: Dạ không biết mình đã tìm hiểu hay đặt cọc mẫu xe nào chưa ạ? Client: Thế chưa, chưa. Mình cứ bán xong đàng hoàng rồi đi tìm đàng hoàng mua chứ chưa cần phải gấp gáp, không phải ra ký. Agent: Dạ em ghi nhận là mình... Client: Bán có tiền trong tay đã rồi mới đi mua. Ừ, ừ. Agent: chưa đặt cọc xe mới ạ. Dạ hiện tại anh có kế hoạch bán xe này bao... Client: Dạ chưa đặt cọc. Agent: ... Client: Ừm, ờ, càng nhanh thì càng tốt. Ờ. Agent: Dạ... Client: À, thì càng sớm càng tốt này. Ừm Agent: Dạ em ghi nhận là mình muốn bán xe càng nhanh càng tốt ạ. Dạ em thấy mức giá mong muốn của anh là năm trăm triệu đồng, có đúng không ạ? Client: Ờ. Agent: Dạ em xin phép đọc lại mức... Client: Đúng rồi, đúng rồi. Mình không- Agent: ...giá mong muốn của mình nhé, có thể em nghe sai nên có gì mình chỉnh giúp em nha. Dạ năm trăm triệu đồng đúng không ạ? Client: Dạ, dạ. Dạ, đúng rồi. Ờ, dạ. Agent: Dạ em ghi nhận mức giá mong muốn năm trăm triệu đồng của mình rồi ạ. Dạ bên em thu phí dịch vụ chỉ một phần trăm trên giá bán cuối cùng thôi ạ. Bên em kết nối hơn hai nghìn người mua tiềm năng để mang lại giá tốt nhất và hỗ trợ hồ sơ mua bán xe nhanh nhất cho mình ạ. Anh có thắc mắc gì về phí dịch vụ hay cách hoạt động của Vu-Ca không ạ? Client: Ờ. Ờ. Ờ. Ờ. Agent: Dạ anh cho em xác nhận số điện thoại em đang gọi... Client: Thì xíu anh nói cho nha. Vừa nói xíu anh nói cho nha, 1% à? Agent: Dạ đúng rồi ạ. Dạ anh cho em xác nhận số điện thoại em đang gọi có phải là số Zalo của anh không ạ, số này mình có chặn tìm kiếm hay nhắn tin từ người lạ... Client: Ờ, ờ số... 200... 1401 này, số 1401 này đúng không? Agent: Dạ đúng rồi ạ. Dạ số này mình có chặn tìm kiếm hay nhắn tin từ người lạ không ạ? Client: Dạ, ờ. Agent: Dạ... Client: Sao không? Agent: Dạ em đã ghi nhận thông tin xe của mình rồi ạ, sẽ có chuyên viên Vu-Ca kết bạn và hỗ trợ... Client: Rồi ạ. Agent: tiếp tục ạ. Sau khi kết bạn Zalo... Client: Rồi, rồi, rồi, rồi, rồi, rồi. Agent: anh gửi giúp em bộ ảnh nội ngoại thất xe và giấy đăng kiểm để chuyên viên bên em hỗ trợ nhanh nhất ạ. Client: Rồi, giờ về anh chốt anh gửi, nha. Ừ, rồi anh về nhà anh chụp. Agent: Dạ em cảm ơn anh ạ. Client: Ờ, thế nè, OK. Cảm ơn. Agent: Dạ em cảm ơn anh ạ. Chúc anh một ngày tốt lành!