e3c5ed2c-6b42-45fb-9d1a-fb94b8d8c31c
SUCCESS
Time
02/08/2026 11:32:28
Duration
4m 18s
Campaign
-
Conversation ID
conv_4601kz0bxcqven5t71yj2hf9mygj
Recording
AI Extraction
odo
38000
loan
KHÔNG VAY NGÂN HÀNG
year
2020
status
SUCCESS
summary
Agent Mỹ Linh gọi cho anh Quốc Dũng để hỗ trợ bán xe Mazda3 2.0 Hatcback đời 2020. Khách xác nhận là chính chủ, xe không còn vay ngân hàng, đã chạy 38.000 km, chưa từng va chạm nặng hay ngập nước. Khách muốn bán với giá 505 triệu, lý do đổi xe khác và không gấp. Agent đã xác nhận Zalo, đọc lại giá, nói phí dịch vụ 1% và hướng dẫn gửi ảnh sau kết bạn. Cuộc gọi đạt đủ 4 điều kiện closing và info_score 9.
is_owner
CHÍNH CHỦ
location
Trảng Bom, Đồng Nai
intention
SLOW
is_silent
-
info_score
9
is_closing
True
car_history
Không va chạm nặng hay ngập nước
sale_reason
Đổi xe khác
zalo_status
TRUE
asking_price
505000000
fee_confirmed
TRUE
Execution Steps
✓
FIND_LEAD
21ms
02/08 11:32
▸ Input
{
"phone": "0933699041"
}
▸ Output
{
"car_brand": "Mazda3",
"car_model": "2.0 Hatcback ch\u1ea1y 8",
"lead_id": "e3c5ed2c-6b42-45fb-9d1a-fb94b8d8c31c",
"name": "Qu\u1ed1c D\u0169ng",
"sales": "U09V90PE8JK",
"sku": "FB-FD8F7CSH"
}
✓
PREPARE_CALL
2.0s
02/08 11:32
▸ Input
{
"car_brand": "Mazda3",
"car_model": "2.0 Hatcback ch\u1ea1y 8",
"name": "Qu\u1ed1c D\u0169ng",
"sku": "FB-FD8F7CSH"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1785645027.593949",
"variables": {
"anh_chi": "anh",
"car_make": "Mazda3 2.0 Hatcback ch\u1ea1y 8 2020",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Qu\u1ed1c D\u0169ng"
}
}
✓
OUTBOUND_CALL
13.6s
02/08 11:32
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0933699041",
"variables": {
"anh_chi": "anh",
"car_make": "Mazda3 2.0 Hatcback ch\u1ea1y 8 2020",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Qu\u1ed1c D\u0169ng"
}
}
▸ Output
{
"conversation_id": "conv_4601kz0bxcqven5t71yj2hf9mygj",
"raw": {
"conversation_id": "conv_4601kz0bxcqven5t71yj2hf9mygj",
"message": "Outbound call initiated",
"sip_call_id": "SCL_7PmSspKNooVS",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
8m 0s
02/08 11:40
▸ Input
{
"conversation_id": "conv_4601kz0bxcqven5t71yj2hf9mygj"
}
▸ Output
{
"duration_secs": 258,
"status": "done"
}
✓
TRANSCRIPT
02/08 11:40
▸ Input
{
"raw_turns": 66
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Qu\u1ed1c D\u0169ng \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Mazda3 2.0 Hatcback ch\u1ea1y 8 2020 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: \u201cC\u00f3 ai c\u1ea7n g\u00ec th\u00ec g\u1ecdi.\u201d \u201cL\u00ean tr\u00ean \u0111i cho m\u00ecnh m\u1ed9t c\u00e1i, kh\u00f4ng th\u00ec g\u1ea1t xe ra. \u1ede tr\u00ean sao \u0111\u01b0\u1ee3c?\u201d\nAgent: D\u1ea1...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em nghe r\u00f5 r\u1ed3i \u1ea1...\nClient: \u0110\u00fang r\u1ed3i em.\nClient: R\u1ed3i \u1ea1.\nAgent: D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: C\u00f2n c\u00f2n vay g\u00f3p.\nAgent: D\u1ea1 v\u1eady l\u00e0 xe m\u00ecnh v\u1eabn c\u00f2n \u0111ang vay g\u00f3p ng\u00e2n h\u00e0ng \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng, kh\u00f4ng vay g\u00f3p ng\u00e2n h\u00e0ng.\nAgent: D\u1ea1 v\u1eady l\u00e0 xe m\u00ecnh kh\u00f4ng c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng n\u1eefa \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn r\u1ed3i \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai m\u01b0\u01a1i ph\u1ea3i kh\u00f4ng anh?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn r\u1ed3i \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: Ph\u01b0\u1eddng Ch\u1eb3ng B\u0103m, \u0110\u1ed3ng Nai.\nAgent: D\u1ea1 em ghi nh\u1eadn \u0111\u1ecba ch\u1ec9 c\u1ee7a m\u00ecnh \u1edf ph\u01b0\u1eddng Tr\u1ea3ng D\u00e0i, \u0110\u1ed3ng Nai r\u1ed3i \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao...\nClient: Tr\u1ea3ng Bom, ph\u01b0\u1eddng Tr\u1ea3ng Bom.\nAgent: D\u1ea1 em xin l\u1ed7i, Tr\u1ea3ng Bom, \u0110\u1ed3ng Nai \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: 38.000 c\u00e2y.\nAgent: D\u1ea1 ba m\u01b0\u01a1i t\u00e1m ngh\u00ecn kilomet \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: Sao m\u00e0?\nAgent: D\u1ea1 em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, anh n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: Ba v\u1ea1n t\u00e1m.\nAgent: D\u1ea1 ba v\u1ea1n t\u00e1m l\u00e0 ba m\u01b0\u01a1i t\u00e1m ngh\u00ecn kilomet \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn r\u1ed3i \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng h\u1ec1.\nAgent: D\u1ea1 kh\u00f4ng h\u1ec1 \u0111\u00fang kh\u00f4ng \u1ea1? D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec...\nClient: D\u1ea1, \u0111\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i. \u0110\u1ed5i xe kh\u00e1c kh\u00f4ng?\nAgent: D\u1ea1 m\u00ecnh b\u00e1n xe \u0111\u1ec3 \u0111\u1ed5i xe kh\u00e1c \u0111\u00fang kh\u00f4ng \u1ea1? D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: \u0110\u00f3 l\u00e0 vi\u1ec7c c\u00e1 nh\u00e2n, m\u00ecnh kh\u00f4ng c\u00f3 ti\u1ebft l\u1ed9 \u0111\u01b0\u1ee3c.\nAgent: D\u1ea1 em hi\u1ec3u r\u1ed3i \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: M\u1ed9t tu\u1ea7n, m\u1ed9t th\u00e1ng g\u00ec c\u0169ng \u0111\u01b0\u1ee3c.\nAgent: D\u1ea1 m\u1ed9t tu\u1ea7n hay m\u1ed9t th\u00e1ng g\u00ec c\u0169ng \u0111\u01b0\u1ee3c \u0111\u00fang kh\u00f4ng \u1ea1? D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao...\nClient: \u0110\u00e2u m\u00e0?\nAgent: D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi ...\nClient: 505 tri\u1ec7u.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 n\u0103m tr\u0103m l\u1ebb n\u0103m tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n n\u0103m tr\u0103m l\u1ebb n\u0103m tri\u1ec7u c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a...\nClient: OK.\nAgent: D\u1ea1 anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: OK.\nClient: Kh\u00f4ng, kh\u00f4ng, kh\u00f4ng, kh\u00f4ng, kh\u00f4ng.\nAgent: ...\nClient: Kh\u00f4ng, kh\u00f4ng.\nAgent: D\u1ea1 v\u1eady anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3...\nClient: Kh\u00f4ng, kh\u00f4ng, kh\u00f4ng ph\u1ea3i m\u00ecnh.\nAgent: D\u1ea1 v\u1eady anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh kh\u00f4ng \u1ea1? S\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi l\u1ea1 ...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 v\u1eady s\u1ed1 \u0111i\u1ec7n tho\u1ea1i n\u00e0y l\u00e0 s\u1ed1 Zalo c\u1ee7a m\u00ecnh \u0111\u00fang kh\u00f4ng...\nClient: Kh\u00f4ng nha, \u1edd, x\u00e0i b\u00ecnh th\u01b0\u1eddng.\nAgent: D\u1ea1 v\u1eady s\u1ed1 \u0111i\u1ec7n...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 v\u1eady s\u1ed1 \u0111i\u1ec7n tho\u1ea1i n\u00e0y l\u00e0 s\u1ed1 Zalo c\u1ee7a m\u00ecnh v\u00e0 m\u00ecnh kh\u00f4ng ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi l\u1ea1 \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: D\u1ea1, d\u1ea1.",
"length": 3866,
"turns": 62
}
✓
AI_EXTRACTION
4.8s
02/08 11:40
▸ Input
{
"model": "DeepSeek-V4-Flash",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Qu\u1ed1c D\u0169ng \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Mazda3 2.0 Hatcback ch\u1ea1y 8 2020 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: \u201cC\u00f3 ai c\u1ea7n g\u00ec th\u00ec g\u1ecdi.\u201d \u201cL\u00ean tr\u00ean \u0111i cho m\u00ecnh m\u1ed9t c\u00e1i, kh\u00f4ng th\u00ec g\u1ea1t xe ra. \u1ede tr\u00ean sao \u0111\u01b0\u1ee3c?\u201d\nAgent: D\u1ea1...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em nghe r\u00f5 r\u1ed3i \u1ea1...\nClient: \u0110\u00fang r\u1ed3i em.\nClient: R\u1ed3i \u1ea1.\nAgent: D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: C\u00f2n c\u00f2n vay g\u00f3p.\nAgent: D\u1ea1 v\u1eady l\u00e0 xe m\u00ecnh v\u1eabn c\u00f2n \u0111ang vay g\u00f3p ng\u00e2n h\u00e0ng \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng, kh\u00f4ng vay g\u00f3p ng\u00e2n h\u00e0ng.\nAgent: D\u1ea1 v\u1eady l\u00e0 xe m\u00ecnh kh\u00f4ng c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng n\u1eefa \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn r\u1ed3i \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai m\u01b0\u01a1i ph\u1ea3i kh\u00f4ng anh?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn r\u1ed3i \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: Ph\u01b0\u1eddng Ch\u1eb3ng B\u0103m, \u0110\u1ed3ng Nai.\nAgent: D\u1ea1 em ghi nh\u1eadn \u0111\u1ecba ch\u1ec9 c\u1ee7a m\u00ecnh \u1edf ph\u01b0\u1eddng Tr\u1ea3ng D\u00e0i, \u0110\u1ed3ng Nai r\u1ed3i \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao...\nClient: Tr\u1ea3ng Bom, ph\u01b0\u1eddng Tr\u1ea3ng Bom.\nAgent: D\u1ea1 em xin l\u1ed7i, Tr\u1ea3ng Bom, \u0110\u1ed3ng Nai \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: 38.000 c\u00e2y.\nAgent: D\u1ea1 ba m\u01b0\u01a1i t\u00e1m ngh\u00ecn kilomet \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: Sao m\u00e0?\nAgent: D\u1ea1 em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, anh n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: Ba v\u1ea1n t\u00e1m.\nAgent: D\u1ea1 ba v\u1ea1n t\u00e1m l\u00e0 ba m\u01b0\u01a1i t\u00e1m ngh\u00ecn kilomet \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn r\u1ed3i \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng h\u1ec1.\nAgent: D\u1ea1 kh\u00f4ng h\u1ec1 \u0111\u00fang kh\u00f4ng \u1ea1? D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec...\nClient: D\u1ea1, \u0111\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i. \u0110\u1ed5i xe kh\u00e1c kh\u00f4ng?\nAgent: D\u1ea1 m\u00ecnh b\u00e1n xe \u0111\u1ec3 \u0111\u1ed5i xe kh\u00e1c \u0111\u00fang kh\u00f4ng \u1ea1? D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: \u0110\u00f3 l\u00e0 vi\u1ec7c c\u00e1 nh\u00e2n, m\u00ecnh kh\u00f4ng c\u00f3 ti\u1ebft l\u1ed9 \u0111\u01b0\u1ee3c.\nAgent: D\u1ea1 em hi\u1ec3u r\u1ed3i \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: M\u1ed9t tu\u1ea7n, m\u1ed9t th\u00e1ng g\u00ec c\u0169ng \u0111\u01b0\u1ee3c.\nAgent: D\u1ea1 m\u1ed9t tu\u1ea7n hay m\u1ed9t th\u00e1ng g\u00ec c\u0169ng \u0111\u01b0\u1ee3c \u0111\u00fang kh\u00f4ng \u1ea1? D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao...\nClient: \u0110\u00e2u m\u00e0?\nAgent: D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi ...\nClient: 505 tri\u1ec7u.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 n\u0103m tr\u0103m l\u1ebb n\u0103m tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n n\u0103m tr\u0103m l\u1ebb n\u0103m tri\u1ec7u c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a...\nClient: OK.\nAgent: D\u1ea1 anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: OK.\nClient: Kh\u00f4ng, kh\u00f4ng, kh\u00f4ng, kh\u00f4ng, kh\u00f4ng.\nAgent: ...\nClient: Kh\u00f4ng, kh\u00f4ng.\nAgent: D\u1ea1 v\u1eady anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3...\nClient: Kh\u00f4ng, kh\u00f4ng, kh\u00f4ng ph\u1ea3i m\u00ecnh.\nAgent: D\u1ea1 v\u1eady anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh kh\u00f4ng \u1ea1? S\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi l\u1ea1 ...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 v\u1eady s\u1ed1 \u0111i\u1ec7n tho\u1ea1i n\u00e0y l\u00e0 s\u1ed1 Zalo c\u1ee7a m\u00ecnh \u0111\u00fang kh\u00f4ng...\nClient: Kh\u00f4ng nha, \u1edd, x\u00e0i b\u00ecnh th\u01b0\u1eddng.\nAgent: D\u1ea1 v\u1eady s\u1ed1 \u0111i\u1ec7n...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 v\u1eady s\u1ed1 \u0111i\u1ec7n tho\u1ea1i n\u00e0y l\u00e0 s\u1ed1 Zalo c\u1ee7a m\u00ecnh v\u00e0 m\u00ecnh kh\u00f4ng ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi l\u1ea1 \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: D\u1ea1, d\u1ea1."
}
▸ Output
{
"asking_price": "505000000",
"car_history": "Kh\u00f4ng va ch\u1ea1m n\u1eb7ng hay ng\u1eadp n\u01b0\u1edbc",
"fee_confirmed": "TRUE",
"info_score": 9,
"intention": "SLOW",
"is_closing": true,
"is_owner": "CH\u00cdNH CH\u1ee6",
"is_silent": false,
"loan": "KH\u00d4NG VAY NG\u00c2N H\u00c0NG",
"location": "Tr\u1ea3ng Bom, \u0110\u1ed3ng Nai",
"odo": "38000",
"sale_reason": "\u0110\u1ed5i xe kh\u00e1c",
"status": "SUCCESS",
"summary": "Agent M\u1ef9 Linh g\u1ecdi cho anh Qu\u1ed1c D\u0169ng \u0111\u1ec3 h\u1ed7 tr\u1ee3 b\u00e1n xe Mazda3 2.0 Hatcback \u0111\u1eddi 2020. Kh\u00e1ch x\u00e1c nh\u1eadn l\u00e0 ch\u00ednh ch\u1ee7, xe kh\u00f4ng c\u00f2n vay ng\u00e2n h\u00e0ng, \u0111\u00e3 ch\u1ea1y 38.000 km, ch\u01b0a t\u1eebng va ch\u1ea1m n\u1eb7ng hay ng\u1eadp n\u01b0\u1edbc. Kh\u00e1ch mu\u1ed1n b\u00e1n v\u1edbi gi\u00e1 505 tri\u1ec7u, l\u00fd do \u0111\u1ed5i xe kh\u00e1c v\u00e0 kh\u00f4ng g\u1ea5p. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i ph\u00ed d\u1ecbch v\u1ee5 1% v\u00e0 h\u01b0\u1edbng d\u1eabn g\u1eedi \u1ea3nh sau k\u1ebft b\u1ea1n. Cu\u1ed9c g\u1ecdi \u0111\u1ea1t \u0111\u1ee7 4 \u0111i\u1ec1u ki\u1ec7n closing v\u00e0 info_score 9.",
"year": "2020",
"zalo_status": "TRUE"
}
✓
SLACK_POST
847ms
02/08 11:40
▸ Input
{
"sales_slack_id": "U09V90PE8JK",
"sku": "FB-FD8F7CSH",
"status": "SUCCESS",
"summary": "Agent M\u1ef9 Linh g\u1ecdi cho anh Qu\u1ed1c D\u0169ng \u0111\u1ec3 h\u1ed7 tr\u1ee3 b\u00e1n xe Mazda3 2.0 Hatcback \u0111\u1eddi 2020. Kh\u00e1ch x\u00e1c nh\u1eadn l\u00e0 ch\u00ednh ch\u1ee7, xe kh\u00f4ng c\u00f2n vay ng\u00e2n h\u00e0ng, \u0111\u00e3 ch\u1ea1y 38.000 km, ch\u01b0a t\u1eebng va ch\u1ea1m n\u1eb7ng hay ng\u1eadp n\u01b0\u1edbc. Kh\u00e1ch mu\u1ed1n b\u00e1n v\u1edbi gi\u00e1 505 tri\u1ec7u, l\u00fd do \u0111\u1ed5i xe kh\u00e1c v\u00e0 kh\u00f4ng g\u1ea5p. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i ph\u00ed d\u1ecbch v\u1ee5 1% v\u00e0 h\u01b0\u1edbng d\u1eabn g\u1eedi \u1ea3nh sau k\u1ebft b\u1ea1n. Cu\u1ed9c g\u1ecdi \u0111\u1ea1t \u0111\u1ee7 4 \u0111i\u1ec1u ki\u1ec7n closing v\u00e0 info_score 9."
}
▸ Output
{
"posted": true,
"thread_ts": "1785645027.593949"
}
✓
CRM_APIS
246ms
02/08 11:40
✓
CRM_ACTIVITIES
198ms
02/08 11:40
✓
SLACK_AUDIO
4.5s
02/08 11:40
✓
UPDATE_CLOSING
495ms
02/08 11:40
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh Quốc Dũng đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe Mazda3 2.0 Hatcback chạy 8 2020 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: “Có ai cần gì thì gọi.” “Lên trên đi cho mình một cái, không thì gạt xe ra. Ở trên sao được?” Agent: Dạ... Client: Đúng rồi. Agent: Dạ em nghe rõ rồi ạ... Client: Đúng rồi em. Client: Rồi ạ. Agent: Dạ xe mình hiện có còn vay góp ngân hàng không ạ? Client: Còn còn vay góp. Agent: Dạ vậy là xe mình vẫn còn đang vay góp ngân hàng đúng không ạ? Client: Không, không vay góp ngân hàng. Agent: Dạ vậy là xe mình không còn vay góp ngân hàng nữa đúng không ạ? Client: Đúng rồi. Agent: Dạ em ghi nhận rồi ạ. Dạ cho em xác nhận lại xe mình là đời sản xuất năm hai không hai mươi phải không anh? Client: Đúng rồi. Agent: Dạ em ghi nhận rồi ạ. Dạ hiện tại xe mình đang ở khu vực nào ạ? Client: Phường Chẳng Băm, Đồng Nai. Agent: Dạ em ghi nhận địa chỉ của mình ở phường Trảng Dài, Đồng Nai rồi ạ. Dạ xe mình hiện đã chạy khoảng bao... Client: Trảng Bom, phường Trảng Bom. Agent: Dạ em xin lỗi, Trảng Bom, Đồng Nai ạ. Dạ xe mình hiện đã chạy khoảng bao nhiêu kilomet rồi ạ? Client: 38.000 cây. Agent: Dạ ba mươi tám nghìn kilomet đúng không ạ? Client: Sao mà? Agent: Dạ em xin lỗi anh, đoạn rồi tín hiệu hơi chập chờn nên em chưa nghe kịp ạ, anh nói lại giúp em với ạ? Client: Ba vạn tám. Agent: Dạ ba vạn tám là ba mươi tám nghìn kilomet đúng không ạ? Client: Đúng rồi, đúng rồi. Agent: Dạ em ghi nhận rồi ạ. Dạ không biết xe mình có từng va chạm nặng hay bị ngập nước gì không ạ? Client: Không hề. Agent: Dạ không hề đúng không ạ? Dạ anh bán xe lần này vì lý do gì... Client: Dạ, đúng rồi, đúng rồi. Đổi xe khác không? Agent: Dạ mình bán xe để đổi xe khác đúng không ạ? Dạ không biết mình đã tìm hiểu hay đặt cọc mẫu... Client: Đúng rồi. Agent: Dạ không biết mình đã tìm hiểu hay đặt cọc mẫu xe nào chưa ạ? Client: Đó là việc cá nhân, mình không có tiết lộ được. Agent: Dạ em hiểu rồi ạ. Dạ hiện tại anh có kế hoạch bán xe này trong bao lâu ạ? Tầm một tuần hay hơn ạ? Client: Một tuần, một tháng gì cũng được. Agent: Dạ một tuần hay một tháng gì cũng được đúng không ạ? Dạ anh mong muốn bán xe này với mức giá khoảng bao... Client: Đâu mà? Agent: Dạ anh mong muốn bán xe này với ... Client: 505 triệu. Agent: Dạ em xin phép đọc lại mức giá mong muốn của mình nhé, có thể em nghe sai nên có gì mình chỉnh giúp em nha. Dạ năm trăm lẻ năm triệu đúng không ạ? Client: Đúng rồi ạ. Agent: Dạ em ghi nhận mức giá mong muốn năm trăm lẻ năm triệu của mình rồi ạ. Dạ bên em thu phí dịch vụ chỉ một phần trăm trên giá bán cuối cùng thôi ạ. Bên em kết nối hơn hai nghìn người mua tiềm năng để mang lại giá tốt nhất và hỗ trợ hồ sơ mua bán xe nhanh nhất cho mình ạ. Anh có thắc mắc gì về phí dịch vụ hay cách hoạt động của... Client: OK. Agent: Dạ anh có thắc mắc gì về phí dịch vụ hay cách hoạt động của Vu-Ca không ạ? Client: OK. Client: Không, không, không, không, không. Agent: ... Client: Không, không. Agent: Dạ vậy anh cho em xác nhận số điện thoại em đang gọi có... Client: Không, không, không phải mình. Agent: Dạ vậy anh cho em xác nhận số điện thoại em đang gọi có phải là số Zalo của anh không ạ? Số này mình có chặn tìm kiếm hay nhắn tin từ người lạ ... Client: Đúng rồi. Agent: Dạ vậy số điện thoại này là số Zalo của mình đúng không... Client: Không nha, ờ, xài bình thường. Agent: Dạ vậy số điện... Client: Đúng rồi. Agent: Dạ vậy số điện thoại này là số Zalo của mình và mình không chặn tìm kiếm hay nhắn tin từ người lạ đúng không ạ? Client: Đúng rồi, đúng rồi. Agent: Dạ em đã ghi nhận thông tin xe của mình rồi ạ, sẽ có chuyên viên Vu-Ca kết bạn và hỗ trợ tiếp tục ạ. Sau khi kết bạn Zalo anh gửi giúp em bộ ảnh nội ngoại thất xe và giấy đăng kiểm để chuyên viên bên em hỗ trợ nhanh nhất ạ. Client: Dạ, dạ.