b6718b65-1f65-4b52-96a0-11d2faf07350
SUCCESS
Time
27/07/2026 10:33:41
Duration
5m 15s
Campaign
-
Conversation ID
conv_1001kygt5egzenaacdmkn1s14h1j
Recording
AI Extraction
odo
130000
loan
CÒN VAY NGÂN HÀNG
year
2013
status
SUCCESS
summary
Cuộc gọi thành công với khách hàng chị Thanh, chủ xe Audi Q7 2013 mua lại đã sang tên. Xe còn vay ngân hàng, đã chạy 130.000 km, không ngập nước. Khách muốn bán nhanh trong tuần với giá 500 triệu đồng. Agent đã xác nhận Zalo, đọc lại giá, nói phí 1% và hướng dẫn gửi ảnh. Cuộc gọi đạt đủ điều kiện SUCCESS.
is_owner
MUA LẠI ĐÃ SANG TÊN
location
Hà Nội, quận Tứ Liên
intention
FAST
is_silent
-
info_score
9
is_closing
True
car_history
Xe không ngập nước, không đề cập đâm đụng
sale_reason
Muốn bán xăng đổi điện
zalo_status
TRUE
asking_price
500000000
fee_confirmed
TRUE
Execution Steps
✓
FIND_LEAD
5ms
27/07 10:33
▸ Input
{
"phone": "0968260283"
}
▸ Output
{
"car_brand": "Q7",
"car_model": "q7",
"lead_id": "b6718b65-1f65-4b52-96a0-11d2faf07350",
"name": "Thanh",
"sales": "U0BATD5LP9C",
"sku": "SKU-89UMZY"
}
✓
PREPARE_CALL
2.0s
27/07 10:33
▸ Input
{
"car_brand": "Q7",
"car_model": "q7",
"name": "Thanh",
"sku": "SKU-89UMZY"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1785123100.435419",
"variables": {
"anh_chi": "ch\u1ecb",
"car_make": "Q7 q7 2013",
"data": "t\u00f3m t\u1eaft kh\u00e1ch h\u00e0ng: th\u1eddi gian mu\u1ed1n b\u00e1n:Ngay l\u1eadp t\u1ee9c, l\u00fd do b\u00e1n: B\u00e1n x\u0103ng \u0111\u1ed5i \u0111i\u1ec7n, odo: 130, gi\u00e1 mong mu\u1ed1n: 500000000, v\u1ecb tr\u00ed: HaNoi",
"user_name": "Thanh"
}
}
✓
OUTBOUND_CALL
11.5s
27/07 10:33
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0968260283",
"variables": {
"anh_chi": "ch\u1ecb",
"car_make": "Q7 q7 2013",
"data": "t\u00f3m t\u1eaft kh\u00e1ch h\u00e0ng: th\u1eddi gian mu\u1ed1n b\u00e1n:Ngay l\u1eadp t\u1ee9c, l\u00fd do b\u00e1n: B\u00e1n x\u0103ng \u0111\u1ed5i \u0111i\u1ec7n, odo: 130, gi\u00e1 mong mu\u1ed1n: 500000000, v\u1ecb tr\u00ed: HaNoi",
"user_name": "Thanh"
}
}
▸ Output
{
"conversation_id": "conv_1001kygt5egzenaacdmkn1s14h1j",
"raw": {
"conversation_id": "conv_1001kygt5egzenaacdmkn1s14h1j",
"message": "Outbound call initiated",
"sip_call_id": "SCL_3UFuXs5gXpgS",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
8m 0s
27/07 10:41
▸ Input
{
"conversation_id": "conv_1001kygt5egzenaacdmkn1s14h1j"
}
▸ Output
{
"duration_secs": 315,
"status": "done"
}
✓
TRANSCRIPT
27/07 10:41
▸ Input
{
"raw_turns": 69
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i ch\u1ecb Thanh \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Q7 q7 2013 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: D\u1ea1, c\u00f3.\nAgent: D\u1ea1, em c\u1ea3m \u01a1n ch\u1ecb. ...\nClient: \u1edc, xem nh\u01b0 mua l\u1ea1i.\nAgent: D\u1ea1, xe m\u00ecnh mua l\u1ea1i. V\u1eady hi\u1ec7n t\u1ea1i xe \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 ch\u01b0a hay c\u00f2n \u0111\u1ee9ng \u1ee7y quy\u1ec1n \u1ea1?\nClient: M\u00ecnh mua-- \u0110\u00fang, \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 r\u1ed3i em \u1ea1.\nAgent: D\u1ea1, v\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: \u1eeam, \u1edd, c\u00f3.\nAgent: D\u1ea1, xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: C\u00f3 m\u00e0.\nAgent: D\u1ea1, v\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n...\nClient: Hay l\u00e0 b\u1ecf qua.\nAgent: D\u1ea1, em xin l\u1ed7i ch\u1ecb, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1. Ch\u1ecb n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1.\nClient: \u1eeam, xin em \u0111\u00e3 c\u00f3 \u1ea1.\nAgent: D\u1ea1, em xin ...\nClient: Anh \u0111ang c\u1eafm, \u1edd, \u1eeb.\nAgent: D\u1ea1, em ch\u01b0a nghe \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i t\u1eeb m\u00ecnh, em xin ph\u00e9p chuy\u1ec3n sang c\u00e2u ti\u1ebfp theo nh\u00e9 \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi ba ph\u1ea3i kh\u00f4ng \u1ea1?\nClient: Alo. \u1eeam.\nAgent: D\u1ea1, em nghe r\u1ea5t r\u00f5 r\u1ed3i...\nClient: \u1eea.\nClient: \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1, em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i ch\u1ecb do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn \u1ea1. D\u1ea1, em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi ba \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eea, \u0111\u00fang r\u1ed3i em \u1ea1.\nAgent: D\u1ea1, em c\u1ea3m \u01a1n ch\u1ecb. Em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a ch\u1ecb \u1edf H\u00e0 N\u1ed9i, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: \u1eeam, ngay \u1edf qu\u1eadn, \u1edd...\nAgent: D\u1ea1,...\nClient: H\u00e0 N\u1ed9i.\nAgent: D\u1ea1, em xin l\u1ed7i ch\u1ecb, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1. Ch\u1ecb n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1.\nClient: \u1eeam. \u1ede qu\u1eadn, \u1edd, T\u1ee9 Li\u00ean th\u00f4i nh\u00e9.\nAgent: D\u1ea1, em ghi nh\u1eadn l\u00e0 \u1edf qu\u1eadn T\u1ee9 Li\u00ean...\nClient: Con b\u1ecb l\u00eam.\nAgent: D\u1ea1, em ghi nh\u1eadn...\nClient: Qu\u1eadn T\u1ee9 Li\u00ean.\nAgent: D\u1ea1, em ghi nh\u1eadn l\u00e0 \u1edf qu\u1eadn T\u1ee9 Li\u00ean \u1ea1. D\u1ea1, em th\u1ea5y xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng m\u1ed9t tr\u0103m ba m\u01b0\u01a1i kilomet, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eeam.\nClient: 130.13 b\u1ea1n.\nAgent: D\u1ea1, m\u1ed9t tr\u0103m ba m\u01b0\u01a1i ngh\u00ecn...\nClient: T\u01b0\u01a1ng \u0111\u01b0\u01a1ng 13 v\u1ea1n m2.\nAgent: D\u1ea1, m\u1ed9t tr\u0103m ba m\u01b0\u01a1i ngh\u00ecn kilomet \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eea.\nAgent: D\u1ea1, trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng ch\u1ecb ha?\nClient: \u1eeam.\nClient: \u1eea, kh\u00f4ng ng\u1eadp n\u01b0\u1edbc.\nAgent: D\u1ea1, em c\u1ea3m \u01a1n ch\u1ecb. Em th\u1ea5y m\u00ecnh b\u00e1n xe v\u00ec mu\u1ed1n b\u00e1n x\u0103ng \u0111\u1ed5i \u0111i\u1ec7n, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eeam, c\u0169ng \u0111ang mong mu\u1ed1n nh\u01b0 th\u1ebf.\nAgent: D\u1ea1, kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: Anh ch\u01b0a \u1ea1.\nAgent: D\u1ea1, v\u1eady hi\u1ec7n t\u1ea1i ch\u1ecb c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong kho\u1ea3ng bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n ch\u1ecb ha?\nClient: Trong tu\u1ea7n. \u1eeam, h\u00e0ng x\u1ebf m\u1ed9t tu\u1ea7n.\nAgent: D\u1ea1, em ghi nh\u1eadn l\u00e0 trong tu\u1ea7n n\u00e0y \u1ea1. D\u1ea1, em th\u1ea5y m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a ch\u1ecb l\u00e0 n\u0103m tr\u0103m tri\u1ec7u \u0111\u1ed3ng, c\u00f3 \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eeam, xem \u0111\u01b0\u1ee3c bao nhi\u00eau con s\u1ed1?\nAgent: D\u1ea1, em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1, n\u0103m tr\u0103m tri\u1ec7u \u0111\u1ed3ng \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eeam.\nClient: \u1eea, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1, em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n n\u0103m tr\u0103m tri\u1ec7u \u0111\u1ed3ng c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. B\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t cho m\u00ecnh \u1ea1. Ch\u1ecb c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: \u1eea.\nClient: \u1eeam. M\u1ed9t ph\u1ea7n tr\u0103m \u0111\u00fang kh\u00f4ng?\nAgent: D\u1ea1, \u0111\u00fang r\u1ed3i \u1ea1, ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. Ch\u1ecb c\u00f3 th\u1eafc m\u1eafc g\u00ec th\u00eam kh\u00f4ng \u1ea1?\nClient: OK em.\nAgent: D\u1ea1, v\u1eady ch\u1ecb cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a ch\u1ecb kh\u00f4ng \u1ea1? S\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi l\u1ea1 kh\u00f4ng \u1ea1?\nClient: \u1edc, kh\u00f4ng nh\u00e9.\nAgent: D\u1ea1, em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: \u1eea.\nAgent: D\u1ea1, em c\u1ea3m \u01a1n ch\u1ecb \u0111\u00e3 d\u00e0nh th\u1eddi gian trao \u0111\u1ed5i \u1ea1. Ch\u00fac ch\u1ecb m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh!\nClient: \u1eea.",
"length": 3865,
"turns": 65
}
✓
AI_EXTRACTION
5.7s
27/07 10:42
▸ Input
{
"model": "DeepSeek-V4-Flash",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\" v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i \"ph\u00ed 1%\" sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i ph\u00ed 1%, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i ch\u1ecb Thanh \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Q7 q7 2013 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: D\u1ea1, c\u00f3.\nAgent: D\u1ea1, em c\u1ea3m \u01a1n ch\u1ecb. ...\nClient: \u1edc, xem nh\u01b0 mua l\u1ea1i.\nAgent: D\u1ea1, xe m\u00ecnh mua l\u1ea1i. V\u1eady hi\u1ec7n t\u1ea1i xe \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 ch\u01b0a hay c\u00f2n \u0111\u1ee9ng \u1ee7y quy\u1ec1n \u1ea1?\nClient: M\u00ecnh mua-- \u0110\u00fang, \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 r\u1ed3i em \u1ea1.\nAgent: D\u1ea1, v\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: \u1eeam, \u1edd, c\u00f3.\nAgent: D\u1ea1, xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: C\u00f3 m\u00e0.\nAgent: D\u1ea1, v\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n...\nClient: Hay l\u00e0 b\u1ecf qua.\nAgent: D\u1ea1, em xin l\u1ed7i ch\u1ecb, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1. Ch\u1ecb n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1.\nClient: \u1eeam, xin em \u0111\u00e3 c\u00f3 \u1ea1.\nAgent: D\u1ea1, em xin ...\nClient: Anh \u0111ang c\u1eafm, \u1edd, \u1eeb.\nAgent: D\u1ea1, em ch\u01b0a nghe \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i t\u1eeb m\u00ecnh, em xin ph\u00e9p chuy\u1ec3n sang c\u00e2u ti\u1ebfp theo nh\u00e9 \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi ba ph\u1ea3i kh\u00f4ng \u1ea1?\nClient: Alo. \u1eeam.\nAgent: D\u1ea1, em nghe r\u1ea5t r\u00f5 r\u1ed3i...\nClient: \u1eea.\nClient: \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1, em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i ch\u1ecb do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn \u1ea1. D\u1ea1, em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi ba \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eea, \u0111\u00fang r\u1ed3i em \u1ea1.\nAgent: D\u1ea1, em c\u1ea3m \u01a1n ch\u1ecb. Em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a ch\u1ecb \u1edf H\u00e0 N\u1ed9i, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: \u1eeam, ngay \u1edf qu\u1eadn, \u1edd...\nAgent: D\u1ea1,...\nClient: H\u00e0 N\u1ed9i.\nAgent: D\u1ea1, em xin l\u1ed7i ch\u1ecb, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1. Ch\u1ecb n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1.\nClient: \u1eeam. \u1ede qu\u1eadn, \u1edd, T\u1ee9 Li\u00ean th\u00f4i nh\u00e9.\nAgent: D\u1ea1, em ghi nh\u1eadn l\u00e0 \u1edf qu\u1eadn T\u1ee9 Li\u00ean...\nClient: Con b\u1ecb l\u00eam.\nAgent: D\u1ea1, em ghi nh\u1eadn...\nClient: Qu\u1eadn T\u1ee9 Li\u00ean.\nAgent: D\u1ea1, em ghi nh\u1eadn l\u00e0 \u1edf qu\u1eadn T\u1ee9 Li\u00ean \u1ea1. D\u1ea1, em th\u1ea5y xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng m\u1ed9t tr\u0103m ba m\u01b0\u01a1i kilomet, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eeam.\nClient: 130.13 b\u1ea1n.\nAgent: D\u1ea1, m\u1ed9t tr\u0103m ba m\u01b0\u01a1i ngh\u00ecn...\nClient: T\u01b0\u01a1ng \u0111\u01b0\u01a1ng 13 v\u1ea1n m2.\nAgent: D\u1ea1, m\u1ed9t tr\u0103m ba m\u01b0\u01a1i ngh\u00ecn kilomet \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eea.\nAgent: D\u1ea1, trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng ch\u1ecb ha?\nClient: \u1eeam.\nClient: \u1eea, kh\u00f4ng ng\u1eadp n\u01b0\u1edbc.\nAgent: D\u1ea1, em c\u1ea3m \u01a1n ch\u1ecb. Em th\u1ea5y m\u00ecnh b\u00e1n xe v\u00ec mu\u1ed1n b\u00e1n x\u0103ng \u0111\u1ed5i \u0111i\u1ec7n, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eeam, c\u0169ng \u0111ang mong mu\u1ed1n nh\u01b0 th\u1ebf.\nAgent: D\u1ea1, kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: Anh ch\u01b0a \u1ea1.\nAgent: D\u1ea1, v\u1eady hi\u1ec7n t\u1ea1i ch\u1ecb c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong kho\u1ea3ng bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n ch\u1ecb ha?\nClient: Trong tu\u1ea7n. \u1eeam, h\u00e0ng x\u1ebf m\u1ed9t tu\u1ea7n.\nAgent: D\u1ea1, em ghi nh\u1eadn l\u00e0 trong tu\u1ea7n n\u00e0y \u1ea1. D\u1ea1, em th\u1ea5y m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a ch\u1ecb l\u00e0 n\u0103m tr\u0103m tri\u1ec7u \u0111\u1ed3ng, c\u00f3 \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eeam, xem \u0111\u01b0\u1ee3c bao nhi\u00eau con s\u1ed1?\nAgent: D\u1ea1, em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1, n\u0103m tr\u0103m tri\u1ec7u \u0111\u1ed3ng \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eeam.\nClient: \u1eea, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1, em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n n\u0103m tr\u0103m tri\u1ec7u \u0111\u1ed3ng c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. B\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t cho m\u00ecnh \u1ea1. Ch\u1ecb c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: \u1eea.\nClient: \u1eeam. M\u1ed9t ph\u1ea7n tr\u0103m \u0111\u00fang kh\u00f4ng?\nAgent: D\u1ea1, \u0111\u00fang r\u1ed3i \u1ea1, ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. Ch\u1ecb c\u00f3 th\u1eafc m\u1eafc g\u00ec th\u00eam kh\u00f4ng \u1ea1?\nClient: OK em.\nAgent: D\u1ea1, v\u1eady ch\u1ecb cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a ch\u1ecb kh\u00f4ng \u1ea1? S\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi l\u1ea1 kh\u00f4ng \u1ea1?\nClient: \u1edc, kh\u00f4ng nh\u00e9.\nAgent: D\u1ea1, em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: \u1eea.\nAgent: D\u1ea1, em c\u1ea3m \u01a1n ch\u1ecb \u0111\u00e3 d\u00e0nh th\u1eddi gian trao \u0111\u1ed5i \u1ea1. Ch\u00fac ch\u1ecb m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh!\nClient: \u1eea."
}
▸ Output
{
"asking_price": "500000000",
"car_history": "Xe kh\u00f4ng ng\u1eadp n\u01b0\u1edbc, kh\u00f4ng \u0111\u1ec1 c\u1eadp \u0111\u00e2m \u0111\u1ee5ng",
"fee_confirmed": "TRUE",
"info_score": 9,
"intention": "FAST",
"is_closing": true,
"is_owner": "MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN",
"is_silent": false,
"loan": "C\u00d2N VAY NG\u00c2N H\u00c0NG",
"location": "H\u00e0 N\u1ed9i, qu\u1eadn T\u1ee9 Li\u00ean",
"odo": "130000",
"sale_reason": "Mu\u1ed1n b\u00e1n x\u0103ng \u0111\u1ed5i \u0111i\u1ec7n",
"status": "SUCCESS",
"summary": "Cu\u1ed9c g\u1ecdi th\u00e0nh c\u00f4ng v\u1edbi kh\u00e1ch h\u00e0ng ch\u1ecb Thanh, ch\u1ee7 xe Audi Q7 2013 mua l\u1ea1i \u0111\u00e3 sang t\u00ean. Xe c\u00f2n vay ng\u00e2n h\u00e0ng, \u0111\u00e3 ch\u1ea1y 130.000 km, kh\u00f4ng ng\u1eadp n\u01b0\u1edbc. Kh\u00e1ch mu\u1ed1n b\u00e1n nhanh trong tu\u1ea7n v\u1edbi gi\u00e1 500 tri\u1ec7u \u0111\u1ed3ng. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i ph\u00ed 1% v\u00e0 h\u01b0\u1edbng d\u1eabn g\u1eedi \u1ea3nh. Cu\u1ed9c g\u1ecdi \u0111\u1ea1t \u0111\u1ee7 \u0111i\u1ec1u ki\u1ec7n SUCCESS.",
"year": "2013",
"zalo_status": "TRUE"
}
✓
SLACK_POST
635ms
27/07 10:42
▸ Input
{
"sales_slack_id": "U0BATD5LP9C",
"sku": "SKU-89UMZY",
"status": "SUCCESS",
"summary": "Cu\u1ed9c g\u1ecdi th\u00e0nh c\u00f4ng v\u1edbi kh\u00e1ch h\u00e0ng ch\u1ecb Thanh, ch\u1ee7 xe Audi Q7 2013 mua l\u1ea1i \u0111\u00e3 sang t\u00ean. Xe c\u00f2n vay ng\u00e2n h\u00e0ng, \u0111\u00e3 ch\u1ea1y 130.000 km, kh\u00f4ng ng\u1eadp n\u01b0\u1edbc. Kh\u00e1ch mu\u1ed1n b\u00e1n nhanh trong tu\u1ea7n v\u1edbi gi\u00e1 500 tri\u1ec7u \u0111\u1ed3ng. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i ph\u00ed 1% v\u00e0 h\u01b0\u1edbng d\u1eabn g\u1eedi \u1ea3nh. Cu\u1ed9c g\u1ecdi \u0111\u1ea1t \u0111\u1ee7 \u0111i\u1ec1u ki\u1ec7n SUCCESS."
}
▸ Output
{
"posted": true,
"thread_ts": "1785123100.435419"
}
✓
CRM_APIS
181ms
27/07 10:42
✓
CRM_ACTIVITIES
115ms
27/07 10:42
✓
SLACK_AUDIO
4.5s
27/07 10:42
✓
UPDATE_CLOSING
135ms
27/07 10:42
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải chị Thanh đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe Q7 q7 2013 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Dạ, có. Agent: Dạ, em cảm ơn chị. ... Client: Ờ, xem như mua lại. Agent: Dạ, xe mình mua lại. Vậy hiện tại xe đã sang tên chính chủ chưa hay còn đứng ủy quyền ạ? Client: Mình mua-- Đúng, đã sang tên chính chủ rồi em ạ. Agent: Dạ, vậy xe mình hiện có còn vay góp ngân hàng không ạ? Client: Ừm, ờ, có. Agent: Dạ, xe mình hiện có còn vay góp ngân hàng không ạ? Client: Có mà. Agent: Dạ, vậy xe mình hiện có còn... Client: Hay là bỏ qua. Agent: Dạ, em xin lỗi chị, đoạn rồi tín hiệu hơi chập chờn nên em chưa nghe kịp ạ. Chị nói lại giúp em với ạ. Client: Ừm, xin em đã có ạ. Agent: Dạ, em xin ... Client: Anh đang cắm, ờ, ừ. Agent: Dạ, em chưa nghe được phản hồi từ mình, em xin phép chuyển sang câu tiếp theo nhé ạ. Dạ cho em xác nhận lại xe mình là đời sản xuất năm hai không mười ba phải không ạ? Client: Alo. Ừm. Agent: Dạ, em nghe rất rõ rồi... Client: Ừ. Client: Đúng rồi ạ. Agent: Dạ, em nghe rất rõ rồi ạ, em xin lỗi chị do tín hiệu mạng vừa rồi hơi chập chờn ạ. Dạ, em xác nhận lại xe mình là đời sản xuất năm hai không mười ba đúng không ạ? Client: Ừ, đúng rồi em ạ. Agent: Dạ, em cảm ơn chị. Em thấy địa chỉ của chị ở Hà Nội, không biết cụ thể mình ở quận nào ạ? Client: Ừm, ngay ở quận, ờ... Agent: Dạ,... Client: Hà Nội. Agent: Dạ, em xin lỗi chị, đoạn rồi tín hiệu hơi chập chờn nên em chưa nghe kịp ạ. Chị nói lại giúp em với ạ. Client: Ừm. Ở quận, ờ, Tứ Liên thôi nhé. Agent: Dạ, em ghi nhận là ở quận Tứ Liên... Client: Con bị lêm. Agent: Dạ, em ghi nhận... Client: Quận Tứ Liên. Agent: Dạ, em ghi nhận là ở quận Tứ Liên ạ. Dạ, em thấy xe đã chạy khoảng một trăm ba mươi kilomet, đúng không ạ? Client: Ừm. Client: 130.13 bạn. Agent: Dạ, một trăm ba mươi nghìn... Client: Tương đương 13 vạn m2. Agent: Dạ, một trăm ba mươi nghìn kilomet đúng không ạ? Client: Ừ. Agent: Dạ, trong quá trình sử dụng, xe mình chắc chưa phát sinh đâm đụng hay ngập nước đúng không chị ha? Client: Ừm. Client: Ừ, không ngập nước. Agent: Dạ, em cảm ơn chị. Em thấy mình bán xe vì muốn bán xăng đổi điện, đúng không ạ? Client: Ừm, cũng đang mong muốn như thế. Agent: Dạ, không biết mình đã tìm hiểu hay đặt cọc mẫu xe nào chưa ạ? Client: Anh chưa ạ. Agent: Dạ, vậy hiện tại chị có kế hoạch bán xe này trong khoảng bao lâu ạ? Tầm một tuần hay hơn chị ha? Client: Trong tuần. Ừm, hàng xế một tuần. Agent: Dạ, em ghi nhận là trong tuần này ạ. Dạ, em thấy mức giá mong muốn của chị là năm trăm triệu đồng, có đúng không ạ? Client: Ừm, xem được bao nhiêu con số? Agent: Dạ, em xin phép đọc lại mức giá mong muốn của mình nhé, có thể em nghe sai nên có gì mình chỉnh giúp em nha. Dạ, năm trăm triệu đồng đúng không ạ? Client: Ừm. Client: Ừ, đúng rồi. Agent: Dạ, em ghi nhận mức giá mong muốn năm trăm triệu đồng của mình rồi ạ. Bên em thu phí dịch vụ chỉ một phần trăm trên giá bán cuối cùng thôi ạ. Bên em kết nối hơn hai nghìn người mua tiềm năng để mang lại giá tốt nhất cho mình ạ. Chị có thắc mắc gì về phí dịch vụ hay cách hoạt động của Vu-Ca không ạ? Client: Ừ. Client: Ừm. Một phần trăm đúng không? Agent: Dạ, đúng rồi ạ, chỉ một phần trăm trên giá bán cuối cùng thôi ạ. Chị có thắc mắc gì thêm không ạ? Client: OK em. Agent: Dạ, vậy chị cho em xác nhận số điện thoại em đang gọi có phải là số Zalo của chị không ạ? Số này mình có chặn tìm kiếm hay nhắn tin từ người lạ không ạ? Client: Ờ, không nhé. Agent: Dạ, em đã ghi nhận thông tin xe của mình rồi ạ, sẽ có chuyên viên Vu-Ca kết bạn và hỗ trợ tiếp tục ạ. Sau khi kết bạn Zalo chị gửi giúp em bộ ảnh nội ngoại thất xe và giấy đăng kiểm để chuyên viên bên em hỗ trợ nhanh nhất ạ. Client: Ừ. Agent: Dạ, em cảm ơn chị đã dành thời gian trao đổi ạ. Chúc chị một ngày tốt lành! Client: Ừ.