c2522720-4921-4b93-a016-9b3dec2c7560
CALL BACK
Time
28/07/2026 19:37:11
Duration
3m 18s
Campaign
-
Conversation ID
conv_6401kymbnb4dfm7vvnz4718fcbcq
Recording
AI Extraction
odo
280000
loan
KHÔNG VAY NGÂN HÀNG
year
2008
status
CALL BACK
summary
Cuộc gọi gặp vấn đề tín hiệu kém, khách không nghe rõ giá và yêu cầu nhắn tin lại. Agent đã xác nhận được thông tin xe: chính chủ, không vay ngân hàng, đời 2008, địa chỉ Hà Nội, số km 280.000, không va chạm nặng. Tuy nhiên, chưa xác nhận được giá mong muốn và Zalo, cũng chưa nói về phí dịch vụ hay hướng dẫn cuối. Khách có nhu cầu bán nhưng không gấp.
is_owner
CHÍNH CHỦ
location
Hà Nội, Nam Từ Liêm, phường Đại Mỗ
intention
SLOW
is_silent
-
info_score
7
is_closing
-
car_history
Chưa có va chạm nặng hay ngập nước, xe hoạt động bình thường.
sale_reason
Đổi xe nhỏ hơn vì con đi học, chỉ còn hai vợ chồng.
zalo_status
FALSE
asking_price
CHƯA RÕ
fee_confirmed
FALSE
Execution Steps
✓
FIND_LEAD
173ms
28/07 19:37
▸ Input
{
"phone": "0902932078"
}
▸ Output
{
"car_brand": "chevrolet",
"car_model": "captiva",
"lead_id": "c2522720-4921-4b93-a016-9b3dec2c7560",
"name": "Tr\u1ea7n Qu\u1ed1c D\u00e2n",
"sales": "U0B6K3SKXB7",
"sku": "SKU-VRZFTK"
}
✓
PREPARE_CALL
2.0s
28/07 19:37
▸ Input
{
"car_brand": "chevrolet",
"car_model": "captiva",
"name": "Tr\u1ea7n Qu\u1ed1c D\u00e2n",
"sku": "SKU-VRZFTK"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1785242112.100739",
"variables": {
"anh_chi": "anh",
"car_make": "chevrolet captiva 2008",
"data": "t\u00f3m t\u1eaft kh\u00e1ch h\u00e0ng: th\u1eddi gian mu\u1ed1n b\u00e1n:Tr\u00ean 1 th\u00e1ng, l\u00fd do b\u00e1n: \u0110\u1ed5i xe m\u1edbi, odo: 280000, gi\u00e1 mong mu\u1ed1n: 120000000, v\u1ecb tr\u00ed: HaNoi",
"user_name": "Tr\u1ea7n Qu\u1ed1c D\u00e2n"
}
}
✓
OUTBOUND_CALL
11.9s
28/07 19:37
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0902932078",
"variables": {
"anh_chi": "anh",
"car_make": "chevrolet captiva 2008",
"data": "t\u00f3m t\u1eaft kh\u00e1ch h\u00e0ng: th\u1eddi gian mu\u1ed1n b\u00e1n:Tr\u00ean 1 th\u00e1ng, l\u00fd do b\u00e1n: \u0110\u1ed5i xe m\u1edbi, odo: 280000, gi\u00e1 mong mu\u1ed1n: 120000000, v\u1ecb tr\u00ed: HaNoi",
"user_name": "Tr\u1ea7n Qu\u1ed1c D\u00e2n"
}
}
▸ Output
{
"conversation_id": "conv_6401kymbnb4dfm7vvnz4718fcbcq",
"raw": {
"conversation_id": "conv_6401kymbnb4dfm7vvnz4718fcbcq",
"message": "Outbound call initiated",
"sip_call_id": "SCL_xpuojgsCpimi",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
4m 0s
28/07 19:41
▸ Input
{
"conversation_id": "conv_6401kymbnb4dfm7vvnz4718fcbcq"
}
▸ Output
{
"duration_secs": 198,
"status": "done"
}
✓
TRANSCRIPT
28/07 19:41
▸ Input
{
"raw_turns": 39
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Tr\u1ea7n Qu\u1ed1c D\u00e2n \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe chevrolet captiva 2008 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. Alo. Alo.\nAgent: D\u1ea1 em nghe r\u1ea5t ...\nClient: \u1edc, xe n\u00e0y c\u00f3 m\u1ed9t ng\u01b0\u1eddi kh\u00e1c \u0111i r\u1ed3i em \u1ea1.\nAgent: D\u1ea1 v\u1eady...\nClient: Sao l\u1ea1i, \u1eebm... \u1eeam.\nAgent: D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 ch\u01b0a hay c\u00f2n \u0111\u1ee9ng \u1ee7y quy\u1ec1n \u1ea1?\nClient: \u00c0, v\u00e2ng, v\u00e2ng, \u0111ang ch\u00ednh ch\u1ee7, ch\u00ednh ch\u1ee7, ch\u00ednh ch\u1ee7 \u1ea1. V\u00e2ng.\nAgent: D\u1ea1 v\u1eady l\u00e0 xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 r\u1ed3i \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: V\u00e2ng, v\u00e2ng.\nAgent: D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: ...\nAgent: D\u1ea1 em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, anh n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: \u00c0, xe kh\u00f4ng, \u01a1, kh\u00f4ng c\u00f3 vay ng\u00e2n h\u00e0ng, xe \u0111ang ho\u1ea1t \u0111\u1ed9ng b\u00ecnh th\u01b0\u1eddng, kh\u00f4ng c\u00f3ooo t\u00e0i ch\u00ednh g\u00ec li\u00ean quan.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh kh\u00f4ng c\u00f3 vay ng\u00e2n h\u00e0ng \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai ng\u00e0n l\u1ebb t\u00e1m ph\u1ea3i kh\u00f4ng anh?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf H\u00e0 N\u1ed9i, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: \u1edc, \u1edd, Nam T\u1eeb Li\u00eam \u1ea1. B\u00e2y gi\u1edd l\u00e0 ph\u01b0\u1eddng \u0110\u1ea1i M\u1ed7.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u1edf Nam T\u1eeb Li\u00eam, ph\u01b0\u1eddng \u0110\u1ea1i M\u1ed7 \u1ea1. D\u1ea1 em th\u1ea5y xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng hai tr\u0103m t\u00e1m m\u01b0\u01a1i ng\u00e0n km, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn ...\nClient: Kho\u1ea3ng \u0111\u1ea5y, g\u1ea7n g\u1ea7n kho\u1ea3ng \u0111\u1ea5y. \u1eeam, \u1eebm.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: V\u00e0 t\u1eeb l\u00fac m\u00e0 m\u00ecnh \u0111i \u0111\u1ebfn b\u00e2y gi\u1edd th\u00ec ch\u01b0a c\u00f3 v\u1ea5n \u0111\u1ec1 g\u00ec.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 em th\u1ea5y m\u00ecnh b\u00e1n xe v\u00ec mu\u1ed1n \u0111\u1ed5i xe m\u1edbi, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu...\nClient: Sinh nh\u1eadt.\nAgent: D\u1ea1 kh\u00f4ng...\nClient: Ch\u01b0a, ch\u01b0a, m\u00ecnh ch\u01b0a \u0111\u1eb7t c\u1ecdc \u1ea1. Th\u1eadt ra l\u00e0 nh\u00e0 m\u00ecnh b\u00e2y gi\u1edd, \u1edd, con \u0111i h\u1ecdc r\u1ed3i ch\u1ec9 c\u00f2n hai v\u1ee3 ch\u1ed3ng th\u00f4i. Th\u1ebf l\u00e0 c\u00e1i xe b\u1ea3y ch\u1ed7 n\u00f3 h\u01a1i to, n\u00ean l\u00e0 m\u00ecnh kh\u00f4ng, kh\u00f4ng c\u00f3 nhu c\u1ea7u, mu\u1ed1n chuy\u1ec3n sang c\u00e1i xe n\u00f3 v\u1eeba v\u1eeba ph\u1ea3i v\u1edbi gia \u0111\u00ecnh.\nAgent: D\u1ea1 em hi\u1ec3u \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: \u1eeam, c\u1ee9oo, c\u1ee9 t\u00e1t khi n\u00e0o b\u00e1n \u0111\u01b0\u1ee3c th\u00ec mua.\nAgent: D\u1ea1 em...\nClient: V\u00ec m\u00ecnh v\u1eabn c\u00f2n c\u00f3 vi\u1ec7c, s\u1ebd ch\u1ea1y \u0111i ch\u1ea1y l\u1ea1i \u1ea5y, \u1edd, l\u00fac n\u00e0o c\u0169ng \u0111\u01b0\u1ee3c.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 m\u00ecnh ch\u01b0a c\u00f3 th\u1eddi gian c\u1ee5 th\u1ec3 \u1ea1. D\u1ea1 em th\u1ea5y m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a anh l\u00e0 m\u1ed9t tr\u0103m hai m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng, c\u00f3 \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: H\u1eed? Ch\u01b0a c\u00f3.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 m\u1ed9t tr\u0103m hai m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng, m\u00ecnh nghe kh\u00f4ng \u0111\u01b0\u1ee3c, nh\u01b0ng m\u00e0 t\u00edn hi\u1ec7u ch\u1ed7 n\u00e0y n\u00f3 r\u1ea5t l\u00e0 k\u00e9m. B\u1ea1n nh\u1eafn tin l\u1ea1i cho m\u00ecnh \u0111\u01b0\u1ee3c kh\u00f4ng?\nAgent: D\u1ea1 em nghe r\u1ea5t...",
"length": 2767,
"turns": 39
}
✓
AI_EXTRACTION
1m 15s
28/07 19:42
▸ Input
{
"model": "DeepSeek-V4-Flash",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\" v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i \"ph\u00ed 1%\" sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i ph\u00ed 1%, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Tr\u1ea7n Qu\u1ed1c D\u00e2n \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe chevrolet captiva 2008 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. Alo. Alo.\nAgent: D\u1ea1 em nghe r\u1ea5t ...\nClient: \u1edc, xe n\u00e0y c\u00f3 m\u1ed9t ng\u01b0\u1eddi kh\u00e1c \u0111i r\u1ed3i em \u1ea1.\nAgent: D\u1ea1 v\u1eady...\nClient: Sao l\u1ea1i, \u1eebm... \u1eeam.\nAgent: D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 ch\u01b0a hay c\u00f2n \u0111\u1ee9ng \u1ee7y quy\u1ec1n \u1ea1?\nClient: \u00c0, v\u00e2ng, v\u00e2ng, \u0111ang ch\u00ednh ch\u1ee7, ch\u00ednh ch\u1ee7, ch\u00ednh ch\u1ee7 \u1ea1. V\u00e2ng.\nAgent: D\u1ea1 v\u1eady l\u00e0 xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 r\u1ed3i \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: V\u00e2ng, v\u00e2ng.\nAgent: D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: ...\nAgent: D\u1ea1 em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, anh n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: \u00c0, xe kh\u00f4ng, \u01a1, kh\u00f4ng c\u00f3 vay ng\u00e2n h\u00e0ng, xe \u0111ang ho\u1ea1t \u0111\u1ed9ng b\u00ecnh th\u01b0\u1eddng, kh\u00f4ng c\u00f3ooo t\u00e0i ch\u00ednh g\u00ec li\u00ean quan.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh kh\u00f4ng c\u00f3 vay ng\u00e2n h\u00e0ng \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai ng\u00e0n l\u1ebb t\u00e1m ph\u1ea3i kh\u00f4ng anh?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf H\u00e0 N\u1ed9i, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: \u1edc, \u1edd, Nam T\u1eeb Li\u00eam \u1ea1. B\u00e2y gi\u1edd l\u00e0 ph\u01b0\u1eddng \u0110\u1ea1i M\u1ed7.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u1edf Nam T\u1eeb Li\u00eam, ph\u01b0\u1eddng \u0110\u1ea1i M\u1ed7 \u1ea1. D\u1ea1 em th\u1ea5y xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng hai tr\u0103m t\u00e1m m\u01b0\u01a1i ng\u00e0n km, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn ...\nClient: Kho\u1ea3ng \u0111\u1ea5y, g\u1ea7n g\u1ea7n kho\u1ea3ng \u0111\u1ea5y. \u1eeam, \u1eebm.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: V\u00e0 t\u1eeb l\u00fac m\u00e0 m\u00ecnh \u0111i \u0111\u1ebfn b\u00e2y gi\u1edd th\u00ec ch\u01b0a c\u00f3 v\u1ea5n \u0111\u1ec1 g\u00ec.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 em th\u1ea5y m\u00ecnh b\u00e1n xe v\u00ec mu\u1ed1n \u0111\u1ed5i xe m\u1edbi, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu...\nClient: Sinh nh\u1eadt.\nAgent: D\u1ea1 kh\u00f4ng...\nClient: Ch\u01b0a, ch\u01b0a, m\u00ecnh ch\u01b0a \u0111\u1eb7t c\u1ecdc \u1ea1. Th\u1eadt ra l\u00e0 nh\u00e0 m\u00ecnh b\u00e2y gi\u1edd, \u1edd, con \u0111i h\u1ecdc r\u1ed3i ch\u1ec9 c\u00f2n hai v\u1ee3 ch\u1ed3ng th\u00f4i. Th\u1ebf l\u00e0 c\u00e1i xe b\u1ea3y ch\u1ed7 n\u00f3 h\u01a1i to, n\u00ean l\u00e0 m\u00ecnh kh\u00f4ng, kh\u00f4ng c\u00f3 nhu c\u1ea7u, mu\u1ed1n chuy\u1ec3n sang c\u00e1i xe n\u00f3 v\u1eeba v\u1eeba ph\u1ea3i v\u1edbi gia \u0111\u00ecnh.\nAgent: D\u1ea1 em hi\u1ec3u \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: \u1eeam, c\u1ee9oo, c\u1ee9 t\u00e1t khi n\u00e0o b\u00e1n \u0111\u01b0\u1ee3c th\u00ec mua.\nAgent: D\u1ea1 em...\nClient: V\u00ec m\u00ecnh v\u1eabn c\u00f2n c\u00f3 vi\u1ec7c, s\u1ebd ch\u1ea1y \u0111i ch\u1ea1y l\u1ea1i \u1ea5y, \u1edd, l\u00fac n\u00e0o c\u0169ng \u0111\u01b0\u1ee3c.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 m\u00ecnh ch\u01b0a c\u00f3 th\u1eddi gian c\u1ee5 th\u1ec3 \u1ea1. D\u1ea1 em th\u1ea5y m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a anh l\u00e0 m\u1ed9t tr\u0103m hai m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng, c\u00f3 \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: H\u1eed? Ch\u01b0a c\u00f3.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 m\u1ed9t tr\u0103m hai m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng, m\u00ecnh nghe kh\u00f4ng \u0111\u01b0\u1ee3c, nh\u01b0ng m\u00e0 t\u00edn hi\u1ec7u ch\u1ed7 n\u00e0y n\u00f3 r\u1ea5t l\u00e0 k\u00e9m. B\u1ea1n nh\u1eafn tin l\u1ea1i cho m\u00ecnh \u0111\u01b0\u1ee3c kh\u00f4ng?\nAgent: D\u1ea1 em nghe r\u1ea5t..."
}
▸ Output
{
"asking_price": "CH\u01afA R\u00d5",
"car_history": "Ch\u01b0a c\u00f3 va ch\u1ea1m n\u1eb7ng hay ng\u1eadp n\u01b0\u1edbc, xe ho\u1ea1t \u0111\u1ed9ng b\u00ecnh th\u01b0\u1eddng.",
"fee_confirmed": "FALSE",
"info_score": 7,
"intention": "SLOW",
"is_closing": false,
"is_owner": "CH\u00cdNH CH\u1ee6",
"is_silent": false,
"loan": "KH\u00d4NG VAY NG\u00c2N H\u00c0NG",
"location": "H\u00e0 N\u1ed9i, Nam T\u1eeb Li\u00eam, ph\u01b0\u1eddng \u0110\u1ea1i M\u1ed7",
"odo": "280000",
"sale_reason": "\u0110\u1ed5i xe nh\u1ecf h\u01a1n v\u00ec con \u0111i h\u1ecdc, ch\u1ec9 c\u00f2n hai v\u1ee3 ch\u1ed3ng.",
"status": "CALL BACK",
"summary": "Cu\u1ed9c g\u1ecdi g\u1eb7p v\u1ea5n \u0111\u1ec1 t\u00edn hi\u1ec7u k\u00e9m, kh\u00e1ch kh\u00f4ng nghe r\u00f5 gi\u00e1 v\u00e0 y\u00eau c\u1ea7u nh\u1eafn tin l\u1ea1i. Agent \u0111\u00e3 x\u00e1c nh\u1eadn \u0111\u01b0\u1ee3c th\u00f4ng tin xe: ch\u00ednh ch\u1ee7, kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u0111\u1eddi 2008, \u0111\u1ecba ch\u1ec9 H\u00e0 N\u1ed9i, s\u1ed1 km 280.000, kh\u00f4ng va ch\u1ea1m n\u1eb7ng. Tuy nhi\u00ean, ch\u01b0a x\u00e1c nh\u1eadn \u0111\u01b0\u1ee3c gi\u00e1 mong mu\u1ed1n v\u00e0 Zalo, c\u0169ng ch\u01b0a n\u00f3i v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay h\u01b0\u1edbng d\u1eabn cu\u1ed1i. Kh\u00e1ch c\u00f3 nhu c\u1ea7u b\u00e1n nh\u01b0ng kh\u00f4ng g\u1ea5p.",
"year": "2008",
"zalo_status": "FALSE"
}
✓
SLACK_POST
627ms
28/07 19:42
▸ Input
{
"sales_slack_id": "U0B6K3SKXB7",
"sku": "SKU-VRZFTK",
"status": "CALL BACK",
"summary": "Cu\u1ed9c g\u1ecdi g\u1eb7p v\u1ea5n \u0111\u1ec1 t\u00edn hi\u1ec7u k\u00e9m, kh\u00e1ch kh\u00f4ng nghe r\u00f5 gi\u00e1 v\u00e0 y\u00eau c\u1ea7u nh\u1eafn tin l\u1ea1i. Agent \u0111\u00e3 x\u00e1c nh\u1eadn \u0111\u01b0\u1ee3c th\u00f4ng tin xe: ch\u00ednh ch\u1ee7, kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u0111\u1eddi 2008, \u0111\u1ecba ch\u1ec9 H\u00e0 N\u1ed9i, s\u1ed1 km 280.000, kh\u00f4ng va ch\u1ea1m n\u1eb7ng. Tuy nhi\u00ean, ch\u01b0a x\u00e1c nh\u1eadn \u0111\u01b0\u1ee3c gi\u00e1 mong mu\u1ed1n v\u00e0 Zalo, c\u0169ng ch\u01b0a n\u00f3i v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay h\u01b0\u1edbng d\u1eabn cu\u1ed1i. Kh\u00e1ch c\u00f3 nhu c\u1ea7u b\u00e1n nh\u01b0ng kh\u00f4ng g\u1ea5p."
}
▸ Output
{
"posted": true,
"thread_ts": "1785242112.100739"
}
✓
CRM_APIS
259ms
28/07 19:42
✓
CRM_ACTIVITIES
138ms
28/07 19:42
✓
SLACK_AUDIO
3.5s
28/07 19:42
✓
UPDATE_CLOSING
182ms
28/07 19:42
{
"is_closing": false,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh Trần Quốc Dân đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe chevrolet captiva 2008 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Alo. Alo. Alo. Agent: Dạ em nghe rất ... Client: Ờ, xe này có một người khác đi rồi em ạ. Agent: Dạ vậy... Client: Sao lại, ừm... Ừm. Agent: Dạ hiện tại xe mình đã sang tên chính chủ chưa hay còn đứng ủy quyền ạ? Client: À, vâng, vâng, đang chính chủ, chính chủ, chính chủ ạ. Vâng. Agent: Dạ vậy là xe mình đã sang tên chính chủ rồi đúng không ạ? Client: Vâng, vâng. Agent: Dạ xe mình hiện có còn vay góp ngân hàng không ạ? Client: ... Agent: Dạ em xin lỗi anh, đoạn rồi tín hiệu hơi chập chờn nên em chưa nghe kịp ạ, anh nói lại giúp em với ạ? Client: À, xe không, ơ, không có vay ngân hàng, xe đang hoạt động bình thường, không cóooo tài chính gì liên quan. Agent: Dạ em ghi nhận là xe mình không có vay ngân hàng ạ. Dạ cho em xác nhận lại xe mình là đời sản xuất năm hai ngàn lẻ tám phải không anh? Client: Đúng rồi. Agent: Dạ em ghi nhận ạ. Dạ em thấy địa chỉ của anh ở Hà Nội, không biết cụ thể mình ở quận nào ạ? Client: Ờ, ờ, Nam Từ Liêm ạ. Bây giờ là phường Đại Mỗ. Agent: Dạ em ghi nhận là xe mình ở Nam Từ Liêm, phường Đại Mỗ ạ. Dạ em thấy xe đã chạy khoảng hai trăm tám mươi ngàn km, đúng không ạ? Client: Đúng rồi. Agent: Dạ em ghi nhận ... Client: Khoảng đấy, gần gần khoảng đấy. Ừm, ừm. Agent: Dạ em ghi nhận ạ. Dạ không biết xe mình có từng va chạm nặng hay bị ngập nước gì không ạ? Client: Và từ lúc mà mình đi đến bây giờ thì chưa có vấn đề gì. Agent: Dạ em ghi nhận ạ. Dạ em thấy mình bán xe vì muốn đổi xe mới, đúng không ạ? Client: Đúng rồi. Agent: Dạ không biết mình đã tìm hiểu hay đặt cọc mẫu... Client: Sinh nhật. Agent: Dạ không... Client: Chưa, chưa, mình chưa đặt cọc ạ. Thật ra là nhà mình bây giờ, ờ, con đi học rồi chỉ còn hai vợ chồng thôi. Thế là cái xe bảy chỗ nó hơi to, nên là mình không, không có nhu cầu, muốn chuyển sang cái xe nó vừa vừa phải với gia đình. Agent: Dạ em hiểu ạ. Dạ hiện tại anh có kế hoạch bán xe này trong bao lâu ạ? Tầm một tuần hay hơn ạ? Client: Ừm, cứoo, cứ tát khi nào bán được thì mua. Agent: Dạ em... Client: Vì mình vẫn còn có việc, sẽ chạy đi chạy lại ấy, ờ, lúc nào cũng được. Agent: Dạ em ghi nhận là mình chưa có thời gian cụ thể ạ. Dạ em thấy mức giá mong muốn của anh là một trăm hai mươi triệu đồng, có đúng không ạ? Client: Hử? Chưa có. Agent: Dạ em xin phép đọc lại mức giá mong muốn của mình nhé, có thể em nghe sai nên có gì mình chỉnh giúp em nha. Dạ một trăm hai mươi triệu đồng đúng không ạ? Client: Không, mình nghe không được, nhưng mà tín hiệu chỗ này nó rất là kém. Bạn nhắn tin lại cho mình được không? Agent: Dạ em nghe rất...