928e8d9a-436b-465b-a114-df760e3093f2
CALL BACK
Time
07/08/2026 12:18:02
Duration
2m 44s
Campaign
-
Conversation ID
conv_6101kzdagd57ekza0yrwh1nhkj58
Recording
AI Extraction
odo
32000
loan
KHÔNG VAY NGÂN HÀNG
year
2023
status
CALL BACK
summary
Cuộc gọi với anh Toan Le, chủ xe Accent 2023 mua lại đã sang tên. Xe không vay ngân hàng, đã chạy 32.000 km, chưa va chạm nặng. Khách chưa xác nhận Zalo, chưa có giá mong muốn. Agent đã nói phí dịch vụ 1% và kết nối hơn 2000 người mua, nhưng chưa đọc lại giá hay hướng dẫn cuối. Cần gọi lại để hoàn thiện thông tin.
is_owner
MUA LẠI ĐÃ SANG TÊN
location
Đồng Nai
intention
SLOW
is_silent
-
info_score
7
is_closing
-
car_history
Chưa va chạm nặng hay ngập nước
sale_reason
CHƯA RÕ
zalo_status
FALSE
asking_price
CHƯA RÕ
fee_confirmed
TRUE
Execution Steps
✓
FIND_LEAD
169ms
07/08 12:18
▸ Input
{
"phone": "0985030722"
}
▸ Output
{
"car_brand": "Accent",
"car_model": "AT \u0111i",
"lead_id": "928e8d9a-436b-465b-a114-df760e3093f2",
"name": "Toan Le",
"sales": "U09V90PE8JK",
"sku": "FB-PXBX7BRV"
}
✓
FILTER_SALES
4ms
07/08 12:18
▸ Input
{
"sales_slack_id": "U09V90PE8JK"
}
▸ Output
{
"decision": "CALL"
}
✓
PREPARE_CALL
2.0s
07/08 12:18
▸ Input
{
"car_brand": "Accent",
"car_model": "AT \u0111i",
"name": "Toan Le",
"sku": "FB-PXBX7BRV"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1786079760.777019",
"variables": {
"anh_chi": "anh",
"car_make": "Accent AT \u0111i 2023",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Toan Le"
}
}
✓
OUTBOUND_CALL
16.0s
07/08 12:18
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0985030722",
"variables": {
"anh_chi": "anh",
"car_make": "Accent AT \u0111i 2023",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Toan Le"
}
}
▸ Output
{
"conversation_id": "conv_6101kzdagd57ekza0yrwh1nhkj58",
"raw": {
"conversation_id": "conv_6101kzdagd57ekza0yrwh1nhkj58",
"message": "Outbound call initiated",
"sip_call_id": "SCL_kxSxixwFApUQ",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
4m 0s
07/08 12:22
▸ Input
{
"conversation_id": "conv_6101kzdagd57ekza0yrwh1nhkj58"
}
▸ Output
{
"duration_secs": 164,
"status": "done"
}
✓
TRANSCRIPT
07/08 12:22
▸ Input
{
"raw_turns": 31
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Toan Le \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Accent AT \u0111i 2023 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. \u1eea.\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5...\nClient: Th\u00f4i m\u00ecnh mua l\u1ea1i \u0111i b\u1ea1n, m\u00e0y b\u1ea3o. Anh nghe, anh, \u1edd, xe n\u00e0y anh mu\u1ed1n, \u01a1, mua l\u1ea1i ng\u01b0\u1eddi b\u1ea1n \u0111\u00f3. \u1eea.\nAgent: ...\nClient: L\u1ea1i em.\nAgent: D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 ch\u01b0a hay c\u00f2n \u0111\u1ee9ng \u1ee7y quy\u1ec1n \u1ea1?\nClient: Sang t\u00ean.\nAgent: D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: D\u1ea1 kh\u00f4ng em.\nAgent: D\u1ea1 xe m\u00ecnh \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m bao nhi\u00eau \u1ea1?\nClient: D\u1ea1, xe m\u00ecnh l\u00e0 2023.\nAgent: D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: Th\u00ec, \u1edd, \u0111\u1ecba ch\u1ec9 c\u1ee7a anh l\u00e0 \u1edf, \u1edd, \u0110\u1ed3ng Nai em \u01a1i, c\u00e1i \u0111\u00f3 ch\u1eafc n\u00f3 b\u1ecb nh\u1ea7m r\u1ed3i. \u1ede tr\u00ean \u0110\u1ed3ng Nai, anh \u1edf \u0110\u1ed3ng Nai.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 m\u00ecnh \u1edf \u0110\u1ed3ng Nai \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: C\u1ea3m \u01a1n em.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ...\nClient: Sai m\u1ea5t r\u1ed3i.\nAgent: D\u1ea1 em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i t\u00edn ...\nClient: Em... Bi\u1ebft \u1ea1. \u1eeam, em \u0111ang \u0111i \u0111\u01b0\u1ee3c, \u1eddmmm, kho\u1ea3ng ch\u1eebng g\u1ea7n 3,2 v\u1ea1n.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh \u0111\u00e3 ch\u1ea1y kho\u1ea3ng ba m\u01b0\u01a1i hai ng\u00e0n kilomet \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n...\nClient: 31.000, 32.000 km \u1eeb. \u1eea.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh \u0111\u00e3 ch\u1ea1y kho\u1ea3ng ba m\u01b0\u01a1i hai ng\u00e0n kilomet \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n...\nClient: Ch\u01b0a em, ch\u01b0a c\u00f3 ba tr\u1ea1m. \u1eea.\nAgent: D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: Do anh \u0111ang h\u1ecfi \u0111\u1ecbnh m\u1ee9c v\u1eady th\u00f4i, \u0111\u1ec3 ki\u1ec3m \u0111\u1ecbnh c\u00e1i xe \u0111\u00f3 l\u00e0-l\u00e0-l\u00e0 th\u1ebf n\u00e0o n\u1eefa.\nAgent: D\u1ea1 v\u1eady anh c\u00f3 nh\u1eafm ch\u1eebng s\u1ebd b\u00e1n xe n\u00e0y trong kho\u1ea3ng gi\u00e1 bao nhi\u00eau ch\u01b0a \u1ea1 \u0111\u1ec3 b\u00ean em h\u1ed7 tr\u1ee3 k\u1ebft n\u1ed1i t\u1ed1t h\u01a1n \u1ea1?\nClient: \u00c0, \u1eddm, anh \u0111ang th\u1eed xem c\u00e1i b\u00ecnh-- m\u1ee9c b\u00ecnh gi\u00e1 c\u1ee7a n\u00f3 c\u00f2n l\u1ea1i \u0111\u01b0\u1ee3c bao nhi\u00eau ti\u1ec1n. Anh \u0111ang h\u1ecfi \u0111\u1ec3 b\u00ecnh gi\u00e1 l\u1ea1i xem. Ch\u01b0a c\u00f3 c\u00e1i, \u1eddm, bi\u1ebft gi\u00e1 c\u1ee7a n\u00f3 c\u00f2n bao nhi\u00eau.\nAgent: D\u1ea1 v\u1eady \u0111\u1ec3 em b\u00e1o l\u1ea1i v\u1edbi chuy\u00ean vi\u00ean Vu-Ca h\u1ed7 tr\u1ee3 m\u00ecnh \u0111\u1ecbnh gi\u00e1 chu\u1ea9n nh\u1ea5t khi k\u1ebft n\u1ed1i nh\u00e9 \u1ea1. B\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ng\u00e0n ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch...\nClient: R\u1ed3i, anh c\u1ea3m \u01a1n em. R\u1ed3i, r\u1ed3i, r\u1ed3i, r\u1ed3i, anh c\u1ea3m \u01a1n em. D\u1ea1 r\u1ed3i, em nghe.\nAgent: D\u1ea1 anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng...",
"length": 2443,
"turns": 31
}
✓
AI_EXTRACTION
1m 7s
07/08 12:23
▸ Input
{
"model": "DeepSeek-V4-Flash",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Toan Le \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Accent AT \u0111i 2023 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. \u1eea.\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5...\nClient: Th\u00f4i m\u00ecnh mua l\u1ea1i \u0111i b\u1ea1n, m\u00e0y b\u1ea3o. Anh nghe, anh, \u1edd, xe n\u00e0y anh mu\u1ed1n, \u01a1, mua l\u1ea1i ng\u01b0\u1eddi b\u1ea1n \u0111\u00f3. \u1eea.\nAgent: ...\nClient: L\u1ea1i em.\nAgent: D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 ch\u01b0a hay c\u00f2n \u0111\u1ee9ng \u1ee7y quy\u1ec1n \u1ea1?\nClient: Sang t\u00ean.\nAgent: D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: D\u1ea1 kh\u00f4ng em.\nAgent: D\u1ea1 xe m\u00ecnh \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m bao nhi\u00eau \u1ea1?\nClient: D\u1ea1, xe m\u00ecnh l\u00e0 2023.\nAgent: D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: Th\u00ec, \u1edd, \u0111\u1ecba ch\u1ec9 c\u1ee7a anh l\u00e0 \u1edf, \u1edd, \u0110\u1ed3ng Nai em \u01a1i, c\u00e1i \u0111\u00f3 ch\u1eafc n\u00f3 b\u1ecb nh\u1ea7m r\u1ed3i. \u1ede tr\u00ean \u0110\u1ed3ng Nai, anh \u1edf \u0110\u1ed3ng Nai.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 m\u00ecnh \u1edf \u0110\u1ed3ng Nai \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: C\u1ea3m \u01a1n em.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ...\nClient: Sai m\u1ea5t r\u1ed3i.\nAgent: D\u1ea1 em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i t\u00edn ...\nClient: Em... Bi\u1ebft \u1ea1. \u1eeam, em \u0111ang \u0111i \u0111\u01b0\u1ee3c, \u1eddmmm, kho\u1ea3ng ch\u1eebng g\u1ea7n 3,2 v\u1ea1n.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh \u0111\u00e3 ch\u1ea1y kho\u1ea3ng ba m\u01b0\u01a1i hai ng\u00e0n kilomet \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n...\nClient: 31.000, 32.000 km \u1eeb. \u1eea.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh \u0111\u00e3 ch\u1ea1y kho\u1ea3ng ba m\u01b0\u01a1i hai ng\u00e0n kilomet \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n...\nClient: Ch\u01b0a em, ch\u01b0a c\u00f3 ba tr\u1ea1m. \u1eea.\nAgent: D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: Do anh \u0111ang h\u1ecfi \u0111\u1ecbnh m\u1ee9c v\u1eady th\u00f4i, \u0111\u1ec3 ki\u1ec3m \u0111\u1ecbnh c\u00e1i xe \u0111\u00f3 l\u00e0-l\u00e0-l\u00e0 th\u1ebf n\u00e0o n\u1eefa.\nAgent: D\u1ea1 v\u1eady anh c\u00f3 nh\u1eafm ch\u1eebng s\u1ebd b\u00e1n xe n\u00e0y trong kho\u1ea3ng gi\u00e1 bao nhi\u00eau ch\u01b0a \u1ea1 \u0111\u1ec3 b\u00ean em h\u1ed7 tr\u1ee3 k\u1ebft n\u1ed1i t\u1ed1t h\u01a1n \u1ea1?\nClient: \u00c0, \u1eddm, anh \u0111ang th\u1eed xem c\u00e1i b\u00ecnh-- m\u1ee9c b\u00ecnh gi\u00e1 c\u1ee7a n\u00f3 c\u00f2n l\u1ea1i \u0111\u01b0\u1ee3c bao nhi\u00eau ti\u1ec1n. Anh \u0111ang h\u1ecfi \u0111\u1ec3 b\u00ecnh gi\u00e1 l\u1ea1i xem. Ch\u01b0a c\u00f3 c\u00e1i, \u1eddm, bi\u1ebft gi\u00e1 c\u1ee7a n\u00f3 c\u00f2n bao nhi\u00eau.\nAgent: D\u1ea1 v\u1eady \u0111\u1ec3 em b\u00e1o l\u1ea1i v\u1edbi chuy\u00ean vi\u00ean Vu-Ca h\u1ed7 tr\u1ee3 m\u00ecnh \u0111\u1ecbnh gi\u00e1 chu\u1ea9n nh\u1ea5t khi k\u1ebft n\u1ed1i nh\u00e9 \u1ea1. B\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ng\u00e0n ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch...\nClient: R\u1ed3i, anh c\u1ea3m \u01a1n em. R\u1ed3i, r\u1ed3i, r\u1ed3i, r\u1ed3i, anh c\u1ea3m \u01a1n em. D\u1ea1 r\u1ed3i, em nghe.\nAgent: D\u1ea1 anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng..."
}
▸ Output
{
"asking_price": "CH\u01afA R\u00d5",
"car_history": "Ch\u01b0a va ch\u1ea1m n\u1eb7ng hay ng\u1eadp n\u01b0\u1edbc",
"fee_confirmed": "TRUE",
"info_score": 7,
"intention": "SLOW",
"is_closing": false,
"is_owner": "MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN",
"is_silent": false,
"loan": "KH\u00d4NG VAY NG\u00c2N H\u00c0NG",
"location": "\u0110\u1ed3ng Nai",
"odo": "32000",
"sale_reason": "CH\u01afA R\u00d5",
"status": "CALL BACK",
"summary": "Cu\u1ed9c g\u1ecdi v\u1edbi anh Toan Le, ch\u1ee7 xe Accent 2023 mua l\u1ea1i \u0111\u00e3 sang t\u00ean. Xe kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u0111\u00e3 ch\u1ea1y 32.000 km, ch\u01b0a va ch\u1ea1m n\u1eb7ng. Kh\u00e1ch ch\u01b0a x\u00e1c nh\u1eadn Zalo, ch\u01b0a c\u00f3 gi\u00e1 mong mu\u1ed1n. Agent \u0111\u00e3 n\u00f3i ph\u00ed d\u1ecbch v\u1ee5 1% v\u00e0 k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua, nh\u01b0ng ch\u01b0a \u0111\u1ecdc l\u1ea1i gi\u00e1 hay h\u01b0\u1edbng d\u1eabn cu\u1ed1i. C\u1ea7n g\u1ecdi l\u1ea1i \u0111\u1ec3 ho\u00e0n thi\u1ec7n th\u00f4ng tin.",
"year": "2023",
"zalo_status": "FALSE"
}
✓
SLACK_POST
634ms
07/08 12:23
▸ Input
{
"sales_slack_id": "U09V90PE8JK",
"sku": "FB-PXBX7BRV",
"status": "CALL BACK",
"summary": "Cu\u1ed9c g\u1ecdi v\u1edbi anh Toan Le, ch\u1ee7 xe Accent 2023 mua l\u1ea1i \u0111\u00e3 sang t\u00ean. Xe kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u0111\u00e3 ch\u1ea1y 32.000 km, ch\u01b0a va ch\u1ea1m n\u1eb7ng. Kh\u00e1ch ch\u01b0a x\u00e1c nh\u1eadn Zalo, ch\u01b0a c\u00f3 gi\u00e1 mong mu\u1ed1n. Agent \u0111\u00e3 n\u00f3i ph\u00ed d\u1ecbch v\u1ee5 1% v\u00e0 k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua, nh\u01b0ng ch\u01b0a \u0111\u1ecdc l\u1ea1i gi\u00e1 hay h\u01b0\u1edbng d\u1eabn cu\u1ed1i. C\u1ea7n g\u1ecdi l\u1ea1i \u0111\u1ec3 ho\u00e0n thi\u1ec7n th\u00f4ng tin."
}
▸ Output
{
"posted": true,
"thread_ts": "1786079760.777019"
}
✓
CRM_APIS
304ms
07/08 12:23
✓
CRM_ACTIVITIES
224ms
07/08 12:23
✓
SLACK_AUDIO
4.1s
07/08 12:23
✓
UPDATE_CLOSING
211ms
07/08 12:23
{
"is_closing": false,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh Toan Le đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe Accent AT đi 2023 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Alo. Ừ. Agent: Dạ em nghe rất rõ... Client: Thôi mình mua lại đi bạn, mày bảo. Anh nghe, anh, ờ, xe này anh muốn, ơ, mua lại người bạn đó. Ừ. Agent: ... Client: Lại em. Agent: Dạ hiện tại xe mình đã sang tên chính chủ chưa hay còn đứng ủy quyền ạ? Client: Sang tên. Agent: Dạ xe mình hiện có còn vay góp ngân hàng không ạ? Client: Dạ không em. Agent: Dạ xe mình đời sản xuất năm bao nhiêu ạ? Client: Dạ, xe mình là 2023. Agent: Dạ em thấy địa chỉ của anh ở Thành phố Hồ Chí Minh, không biết cụ thể mình ở quận nào ạ? Client: Thì, ờ, địa chỉ của anh là ở, ờ, Đồng Nai em ơi, cái đó chắc nó bị nhầm rồi. Ở trên Đồng Nai, anh ở Đồng Nai. Agent: Dạ em ghi nhận là mình ở Đồng Nai ạ. Dạ xe mình hiện đã chạy khoảng bao nhiêu kilomet rồi ạ? Client: Cảm ơn em. Agent: Dạ không biết xe mình có từng va ... Client: Sai mất rồi. Agent: Dạ em xin lỗi anh, đoạn rồi tín ... Client: Em... Biết ạ. Ừm, em đang đi được, ờmmm, khoảng chừng gần 3,2 vạn. Agent: Dạ em ghi nhận xe mình đã chạy khoảng ba mươi hai ngàn kilomet ạ. Dạ không biết xe mình có từng va chạm nặng hay bị ngập n... Client: 31.000, 32.000 km ừ. Ừ. Agent: Dạ em ghi nhận xe mình đã chạy khoảng ba mươi hai ngàn kilomet ạ. Dạ không biết xe mình có từng va chạm nặng hay bị ngập n... Client: Chưa em, chưa có ba trạm. Ừ. Agent: Dạ anh bán xe lần này vì lý do gì ạ? Client: Do anh đang hỏi định mức vậy thôi, để kiểm định cái xe đó là-là-là thế nào nữa. Agent: Dạ vậy anh có nhắm chừng sẽ bán xe này trong khoảng giá bao nhiêu chưa ạ để bên em hỗ trợ kết nối tốt hơn ạ? Client: À, ờm, anh đang thử xem cái bình-- mức bình giá của nó còn lại được bao nhiêu tiền. Anh đang hỏi để bình giá lại xem. Chưa có cái, ờm, biết giá của nó còn bao nhiêu. Agent: Dạ vậy để em báo lại với chuyên viên Vu-Ca hỗ trợ mình định giá chuẩn nhất khi kết nối nhé ạ. Bên em thu phí dịch vụ chỉ một phần trăm trên giá bán cuối cùng thôi ạ. Bên em kết nối hơn hai ngàn người mua tiềm năng để mang lại giá tốt nhất và hỗ trợ hồ sơ mua bán xe nhanh nhất cho mình ạ. Anh có thắc mắc gì về phí dịch vụ hay cách... Client: Rồi, anh cảm ơn em. Rồi, rồi, rồi, rồi, anh cảm ơn em. Dạ rồi, em nghe. Agent: Dạ anh có thắc mắc gì về phí dịch vụ hay cách hoạt động của Vu-Ca không...