d25475f2-d926-4449-9ae0-8dcf9dfbdae7
CALL BACK
Time
11/08/2026 10:40:06
Duration
2m 40s
Campaign
-
Conversation ID
conv_7201kzqefz34edxafk21k3tp05qr
Recording
AI Extraction
odo
270000
loan
KHÔNG VAY NGÂN HÀNG
year
2008
status
CALL BACK
summary
Agent gọi cho khách hàng tên Nguyễn Thanh Tùng để hỗ trợ bán xe Lexus GX 2008. Khách xác nhận xe đã sang tên chính chủ, không vay ngân hàng, sản xuất năm 2008, ở quận Cầu Giấy, Hà Nội, đã chạy 270,000 km, không đâm đụng hay ngập nước. Lý do bán xe chưa rõ ràng. Agent chưa xác nhận Zalo, chưa hỏi giá mong muốn, chưa nói về phí dịch vụ và chưa đưa hướng dẫn cuối. Cuộc gọi cần gọi lại để hoàn thiện thông tin.
is_owner
MUA LẠI ĐÃ SANG TÊN
location
Hà Nội, quận Cầu Giấy
intention
SLOW
is_silent
-
info_score
7
is_closing
True
car_history
Xe không đâm đụng hay ngập nước
sale_reason
CHƯA RÕ
zalo_status
FALSE
asking_price
CHƯA RÕ
fee_confirmed
FALSE
Execution Steps
✓
FIND_LEAD
5ms
11/08 10:40
▸ Input
{
"phone": "0964884333"
}
▸ Output
{
"car_brand": "lexus",
"car_model": "gx",
"lead_id": "d25475f2-d926-4449-9ae0-8dcf9dfbdae7",
"name": "Nguy\u1ec5n Thanh T\u00f9ng",
"sales": "U0B3527USKY",
"sku": "SKU-R3MNBR"
}
✓
FILTER_SALES
5ms
11/08 10:40
▸ Input
{
"sales_slack_id": "U0B3527USKY"
}
▸ Output
{
"decision": "CALL"
}
✓
PREPARE_CALL
2.4s
11/08 10:40
▸ Input
{
"car_brand": "lexus",
"car_model": "gx",
"name": "Nguy\u1ec5n Thanh T\u00f9ng",
"sku": "SKU-R3MNBR"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1786419484.362259",
"variables": {
"anh_chi": "anh",
"car_make": "lexus gx 2008",
"data": "t\u00f3m t\u1eaft kh\u00e1ch h\u00e0ng: th\u1eddi gian mu\u1ed1n b\u00e1n:Tr\u00ean 1 th\u00e1ng, l\u00fd do b\u00e1n: B\u00e1n x\u0103ng \u0111\u1ed5i \u0111i\u1ec7n, odo: 270000, gi\u00e1 mong mu\u1ed1n: 650000000, v\u1ecb tr\u00ed: HaNoi",
"user_name": "Nguy\u1ec5n Thanh T\u00f9ng"
}
}
✓
OUTBOUND_CALL
7.1s
11/08 10:40
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0964884333",
"variables": {
"anh_chi": "anh",
"car_make": "lexus gx 2008",
"data": "t\u00f3m t\u1eaft kh\u00e1ch h\u00e0ng: th\u1eddi gian mu\u1ed1n b\u00e1n:Tr\u00ean 1 th\u00e1ng, l\u00fd do b\u00e1n: B\u00e1n x\u0103ng \u0111\u1ed5i \u0111i\u1ec7n, odo: 270000, gi\u00e1 mong mu\u1ed1n: 650000000, v\u1ecb tr\u00ed: HaNoi",
"user_name": "Nguy\u1ec5n Thanh T\u00f9ng"
}
}
▸ Output
{
"conversation_id": "conv_7201kzqefz34edxafk21k3tp05qr",
"raw": {
"conversation_id": "conv_7201kzqefz34edxafk21k3tp05qr",
"message": "Outbound call initiated",
"sip_call_id": "SCL_GQJJvc46kPxY",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
4m 0s
11/08 10:44
▸ Input
{
"conversation_id": "conv_7201kzqefz34edxafk21k3tp05qr"
}
▸ Output
{
"duration_secs": 160,
"status": "done"
}
✓
TRANSCRIPT
11/08 10:44
▸ Input
{
"raw_turns": 31
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Nguy\u1ec5n Thanh T\u00f9ng \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe lexus gx 2008 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. \u1edc. \u1eea.\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i anh do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn \u1ea1. D\u1ea1 xe m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eea.\nClient: Sao m\u00e0y? Mua l\u1ea1i \u00e0?\nAgent: D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 ch\u01b0a hay c\u00f2n \u0111\u1ee9ng \u1ee7y quy\u1ec1n \u1ea1?\nClient: \u1eeam, sang t\u00ean ch\u00ednh ch\u1ee7 r\u1ed3i \u1ea1.\nAgent: D\u1ea1 v\u1eady l\u00e0 xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 r\u1ed3i \u0111\u00fang kh\u00f4ng \u1ea1? D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: \u1eeam. Kh\u00f4ng, kh\u00f4ng c\u00f3 vay g\u00f3p ng\u00e2n h\u00e0ng.\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn l\u00e0 xe m\u00ecnh kh\u00f4ng c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai ngh\u00ecn l\u1ebb t\u00e1m ph\u1ea3i kh\u00f4ng anh?\nClient: \u1edc, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn th\u00f4ng tin xe s\u1ea3n xu\u1ea5t n\u0103m hai ngh\u00ecn l\u1ebb t\u00e1m \u1ea1. D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf H\u00e0 N\u1ed9i, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: Anh \u1edf b\u00ean, \u01a1, H\u00e0 N\u1ed9i.\nAgent: D\u1ea1 v\u00e2ng, anh \u1edf H\u00e0 N\u1ed9i nh\u01b0ng kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: \u1ede qu\u1eadn C\u1ea7u Gi\u1ea5y.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u1edf qu\u1eadn C\u1ea7u Gi\u1ea5y, H\u00e0 N\u1ed9i \u1ea1. D\u1ea1 em th\u1ea5y xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng hai tr\u0103m b\u1ea3y m\u01b0\u01a1i ngh\u00ecn kilomet, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eea.\nClient: Ngo\u00e0i.\nAgent: D\u1ea1 v\u1eady xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: 213.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i s\u1ed1 kilomet xe \u0111\u00e3 ch\u1ea1y l\u00e0 hai tr\u0103m m\u01b0\u1eddi ba ngh\u00ecn kilomet, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: Hai tr\u0103m b\u1ea3y m\u01b0\u01a1i ngh\u00ecn. Hai tr\u0103m b\u1ea3y m\u01b0\u01a1i ngh\u00ecn em nh\u00e9.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i s\u1ed1 kilomet xe \u0111\u00e3 ch\u1ea1y l\u00e0 hai tr\u0103m b\u1ea3y m\u01b0\u01a1i ngh\u00ecn kilomet, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn xe \u0111\u00e3 ch\u1ea1y hai tr\u0103m b\u1ea3y m\u01b0\u01a1i ngh\u00ecn kilomet \u1ea1. D\u1ea1 trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng anh ha?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn xe kh\u00f4ng \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u1ea1. D\u1ea1 em th\u1ea5y m\u00ecnh b\u00e1n xe v\u00ec mu\u1ed1n b\u00e1n x\u0103ng \u0111\u1ed5i \u0111i\u1ec7n, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eeam, \u0111\u00e0nh \u0111\u1ebfn ch\u00faa. N\u00f3i chung l\u00e0 m\u00e0y-- m\u00ecnh c\u00f3 nhu c\u1ea7u m\u00ecnh, \u1edd, m\u00ecnh b\u00e1n th\u00f4i. M\u00ecnh c\u00f3 m\u1ea5y xe?\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn l\u00fd do b\u00e1n xe c\u1ee7a m\u00ecnh \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe \u0111i\u1ec7n n\u00e0o ch\u01b0a \u1ea1?\nClient: \u1eeam.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u...",
"length": 2271,
"turns": 31
}
✓
AI_EXTRACTION
1m 12s
11/08 10:45
▸ Input
{
"model": "deepseek-v4-flash:0731-cloud",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Nguy\u1ec5n Thanh T\u00f9ng \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe lexus gx 2008 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. \u1edc. \u1eea.\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i anh do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn \u1ea1. D\u1ea1 xe m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eea.\nClient: Sao m\u00e0y? Mua l\u1ea1i \u00e0?\nAgent: D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 ch\u01b0a hay c\u00f2n \u0111\u1ee9ng \u1ee7y quy\u1ec1n \u1ea1?\nClient: \u1eeam, sang t\u00ean ch\u00ednh ch\u1ee7 r\u1ed3i \u1ea1.\nAgent: D\u1ea1 v\u1eady l\u00e0 xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 r\u1ed3i \u0111\u00fang kh\u00f4ng \u1ea1? D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: \u1eeam. Kh\u00f4ng, kh\u00f4ng c\u00f3 vay g\u00f3p ng\u00e2n h\u00e0ng.\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn l\u00e0 xe m\u00ecnh kh\u00f4ng c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai ngh\u00ecn l\u1ebb t\u00e1m ph\u1ea3i kh\u00f4ng anh?\nClient: \u1edc, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn th\u00f4ng tin xe s\u1ea3n xu\u1ea5t n\u0103m hai ngh\u00ecn l\u1ebb t\u00e1m \u1ea1. D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf H\u00e0 N\u1ed9i, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: Anh \u1edf b\u00ean, \u01a1, H\u00e0 N\u1ed9i.\nAgent: D\u1ea1 v\u00e2ng, anh \u1edf H\u00e0 N\u1ed9i nh\u01b0ng kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: \u1ede qu\u1eadn C\u1ea7u Gi\u1ea5y.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u1edf qu\u1eadn C\u1ea7u Gi\u1ea5y, H\u00e0 N\u1ed9i \u1ea1. D\u1ea1 em th\u1ea5y xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng hai tr\u0103m b\u1ea3y m\u01b0\u01a1i ngh\u00ecn kilomet, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eea.\nClient: Ngo\u00e0i.\nAgent: D\u1ea1 v\u1eady xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: 213.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i s\u1ed1 kilomet xe \u0111\u00e3 ch\u1ea1y l\u00e0 hai tr\u0103m m\u01b0\u1eddi ba ngh\u00ecn kilomet, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: Hai tr\u0103m b\u1ea3y m\u01b0\u01a1i ngh\u00ecn. Hai tr\u0103m b\u1ea3y m\u01b0\u01a1i ngh\u00ecn em nh\u00e9.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i s\u1ed1 kilomet xe \u0111\u00e3 ch\u1ea1y l\u00e0 hai tr\u0103m b\u1ea3y m\u01b0\u01a1i ngh\u00ecn kilomet, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn xe \u0111\u00e3 ch\u1ea1y hai tr\u0103m b\u1ea3y m\u01b0\u01a1i ngh\u00ecn kilomet \u1ea1. D\u1ea1 trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng anh ha?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn xe kh\u00f4ng \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u1ea1. D\u1ea1 em th\u1ea5y m\u00ecnh b\u00e1n xe v\u00ec mu\u1ed1n b\u00e1n x\u0103ng \u0111\u1ed5i \u0111i\u1ec7n, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eeam, \u0111\u00e0nh \u0111\u1ebfn ch\u00faa. N\u00f3i chung l\u00e0 m\u00e0y-- m\u00ecnh c\u00f3 nhu c\u1ea7u m\u00ecnh, \u1edd, m\u00ecnh b\u00e1n th\u00f4i. M\u00ecnh c\u00f3 m\u1ea5y xe?\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn l\u00fd do b\u00e1n xe c\u1ee7a m\u00ecnh \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe \u0111i\u1ec7n n\u00e0o ch\u01b0a \u1ea1?\nClient: \u1eeam.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u..."
}
▸ Output
{
"asking_price": "CH\u01afA R\u00d5",
"car_history": "Xe kh\u00f4ng \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc",
"fee_confirmed": "FALSE",
"info_score": 7,
"intention": "SLOW",
"is_closing": true,
"is_owner": "MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN",
"is_silent": false,
"loan": "KH\u00d4NG VAY NG\u00c2N H\u00c0NG",
"location": "H\u00e0 N\u1ed9i, qu\u1eadn C\u1ea7u Gi\u1ea5y",
"odo": "270000",
"sale_reason": "CH\u01afA R\u00d5",
"status": "CALL BACK",
"summary": "Agent g\u1ecdi cho kh\u00e1ch h\u00e0ng t\u00ean Nguy\u1ec5n Thanh T\u00f9ng \u0111\u1ec3 h\u1ed7 tr\u1ee3 b\u00e1n xe Lexus GX 2008. Kh\u00e1ch x\u00e1c nh\u1eadn xe \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7, kh\u00f4ng vay ng\u00e2n h\u00e0ng, s\u1ea3n xu\u1ea5t n\u0103m 2008, \u1edf qu\u1eadn C\u1ea7u Gi\u1ea5y, H\u00e0 N\u1ed9i, \u0111\u00e3 ch\u1ea1y 270,000 km, kh\u00f4ng \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc. L\u00fd do b\u00e1n xe ch\u01b0a r\u00f5 r\u00e0ng. Agent ch\u01b0a x\u00e1c nh\u1eadn Zalo, ch\u01b0a h\u1ecfi gi\u00e1 mong mu\u1ed1n, ch\u01b0a n\u00f3i v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 v\u00e0 ch\u01b0a \u0111\u01b0a h\u01b0\u1edbng d\u1eabn cu\u1ed1i. Cu\u1ed9c g\u1ecdi c\u1ea7n g\u1ecdi l\u1ea1i \u0111\u1ec3 ho\u00e0n thi\u1ec7n th\u00f4ng tin.",
"year": "2008",
"zalo_status": "FALSE"
}
✓
SLACK_POST
609ms
11/08 10:45
▸ Input
{
"sales_slack_id": "U0B3527USKY",
"sku": "SKU-R3MNBR",
"status": "CALL BACK",
"summary": "Agent g\u1ecdi cho kh\u00e1ch h\u00e0ng t\u00ean Nguy\u1ec5n Thanh T\u00f9ng \u0111\u1ec3 h\u1ed7 tr\u1ee3 b\u00e1n xe Lexus GX 2008. Kh\u00e1ch x\u00e1c nh\u1eadn xe \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7, kh\u00f4ng vay ng\u00e2n h\u00e0ng, s\u1ea3n xu\u1ea5t n\u0103m 2008, \u1edf qu\u1eadn C\u1ea7u Gi\u1ea5y, H\u00e0 N\u1ed9i, \u0111\u00e3 ch\u1ea1y 270,000 km, kh\u00f4ng \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc. L\u00fd do b\u00e1n xe ch\u01b0a r\u00f5 r\u00e0ng. Agent ch\u01b0a x\u00e1c nh\u1eadn Zalo, ch\u01b0a h\u1ecfi gi\u00e1 mong mu\u1ed1n, ch\u01b0a n\u00f3i v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 v\u00e0 ch\u01b0a \u0111\u01b0a h\u01b0\u1edbng d\u1eabn cu\u1ed1i. Cu\u1ed9c g\u1ecdi c\u1ea7n g\u1ecdi l\u1ea1i \u0111\u1ec3 ho\u00e0n thi\u1ec7n th\u00f4ng tin."
}
▸ Output
{
"posted": true,
"thread_ts": "1786419484.362259"
}
✓
CRM_APIS
169ms
11/08 10:45
✓
CRM_ACTIVITIES
297ms
11/08 10:45
✓
SLACK_AUDIO
3.8s
11/08 10:45
✓
UPDATE_CLOSING
119ms
11/08 10:45
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh Nguyễn Thanh Tùng đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe lexus gx 2008 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Alo. Ờ. Ừ. Agent: Dạ em nghe rất rõ rồi ạ, em xin lỗi anh do tín hiệu mạng vừa rồi hơi chập chờn ạ. Dạ xe mình mua mới chính chủ từ đầu đúng không ạ? Client: Ừ. Client: Sao mày? Mua lại à? Agent: Dạ hiện tại xe mình đã sang tên chính chủ chưa hay còn đứng ủy quyền ạ? Client: Ừm, sang tên chính chủ rồi ạ. Agent: Dạ vậy là xe mình đã sang tên chính chủ rồi đúng không ạ? Dạ xe mình hiện có còn vay góp ngân hàng không ạ? Client: Ừm. Không, không có vay góp ngân hàng. Agent: Dạ vâng, em ghi nhận là xe mình không còn vay góp ngân hàng ạ. Dạ cho em xác nhận lại xe mình là đời sản xuất năm hai nghìn lẻ tám phải không anh? Client: Ờ, đúng rồi. Agent: Dạ em ghi nhận thông tin xe sản xuất năm hai nghìn lẻ tám ạ. Dạ em thấy địa chỉ của anh ở Hà Nội, không biết cụ thể mình ở quận nào ạ? Client: Anh ở bên, ơ, Hà Nội. Agent: Dạ vâng, anh ở Hà Nội nhưng không biết cụ thể mình ở quận nào ạ? Client: Ở quận Cầu Giấy. Agent: Dạ em ghi nhận là xe mình ở quận Cầu Giấy, Hà Nội ạ. Dạ em thấy xe đã chạy khoảng hai trăm bảy mươi nghìn kilomet, đúng không ạ? Client: Ừ. Client: Ngoài. Agent: Dạ vậy xe mình hiện đã chạy khoảng bao nhiêu kilomet rồi ạ? Client: 213. Agent: Dạ em xin phép đọc lại số kilomet xe đã chạy là hai trăm mười ba nghìn kilomet, đúng không ạ? Client: Hai trăm bảy mươi nghìn. Hai trăm bảy mươi nghìn em nhé. Agent: Dạ em xin phép đọc lại số kilomet xe đã chạy là hai trăm bảy mươi nghìn kilomet, đúng không ạ? Client: Đúng rồi. Agent: Dạ em ghi nhận xe đã chạy hai trăm bảy mươi nghìn kilomet ạ. Dạ trong quá trình sử dụng, xe mình chắc chưa phát sinh đâm đụng hay ngập nước đúng không anh ha? Client: Đúng rồi. Agent: Dạ em ghi nhận xe không đâm đụng hay ngập nước ạ. Dạ em thấy mình bán xe vì muốn bán xăng đổi điện, đúng không ạ? Client: Ừm, đành đến chúa. Nói chung là mày-- mình có nhu cầu mình, ờ, mình bán thôi. Mình có mấy xe? Agent: Dạ vâng, em ghi nhận lý do bán xe của mình ạ. Dạ không biết mình đã tìm hiểu hay đặt cọc mẫu xe điện nào chưa ạ? Client: Ừm. Agent: Dạ không biết mình đã tìm hiểu...