a419ca28-c471-4eee-8239-5c6dd9858f0f
FAILED
Time
23/09/2026 20:47:59
Duration
4m 37s
Campaign
-
Conversation ID
conv_7101m378e09fedsa8h6413zyj5as
Recording
AI Extraction
odo
CHƯA RÕ
loan
CHƯA RÕ
year
CHƯA RÕ
status
FAILED
summary
-
is_owner
CHƯA RÕ
location
CHƯA RÕ
intention
SLOW
is_silent
-
info_score
-
is_closing
True
car_history
CHƯA RÕ
sale_reason
CHƯA RÕ
zalo_status
CHƯA RÕ
asking_price
CHƯA RÕ
fee_confirmed
FALSE
Execution Steps
✓
FIND_LEAD
405ms
23/09 20:47
▸ Input
{
"phone": "0908710801"
}
▸ Output
{
"car_brand": "Toyota",
"car_model": "Fortuner",
"lead_id": "a419ca28-c471-4eee-8239-5c6dd9858f0f",
"name": "Vo Thanh H\u1ea3i",
"sales": "U0873P7C4H5",
"sku": "FB-77ZV4C9L"
}
✓
FILTER_SALES
4ms
23/09 20:47
▸ Input
{
"sales_slack_id": "U0873P7C4H5"
}
▸ Output
{
"decision": "CALL"
}
✓
PREPARE_CALL
1m 9s
23/09 20:49
▸ Input
{
"car_brand": "Toyota",
"car_model": "Fortuner",
"name": "Vo Thanh H\u1ea3i",
"sku": "FB-77ZV4C9L"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1790171166.387409",
"variables": {
"anh_chi": "anh",
"car_make": "Toyota Fortuner 2019",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Vo Thanh H\u1ea3i"
}
}
✓
OUTBOUND_CALL
41.9s
23/09 20:49
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0908710801",
"variables": {
"anh_chi": "anh",
"car_make": "Toyota Fortuner 2019",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Vo Thanh H\u1ea3i"
}
}
▸ Output
{
"conversation_id": "conv_7101m378e09fedsa8h6413zyj5as",
"raw": {
"conversation_id": "conv_7101m378e09fedsa8h6413zyj5as",
"message": "Outbound call initiated",
"sip_call_id": "SCL_tk6sn4hB9nCP",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
8m 1s
23/09 20:57
▸ Input
{
"conversation_id": "conv_7101m378e09fedsa8h6413zyj5as"
}
▸ Output
{
"duration_secs": 277,
"status": "done"
}
✓
TRANSCRIPT
23/09 20:57
▸ Input
{
"raw_turns": 70
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Vo Thanh H\u1ea3i \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Toyota Fortuner 2019 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. \u00c0, \u0111\u01b0\u1ee3c r\u1ed3i em. \u1edc. \u0110\u00fang r\u1ed3i em.\nAgent: D\u1ea1 v\u00e2ng \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay...\nClient: \u0110\u00fang, \u0111\u00fang r\u1ed3i em.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 xe m\u00ecnh...\nClient: C\u00f3 em.\nAgent: D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng vay.\nAgent: D\u1ea1 kh\u00f4ng vay g\u00f3p ng\u00e2n h\u00e0ng \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh...\nClient: Anh kh\u00f4ng vay g\u00f3p ng\u00e2n h\u00e0ng nh\u01b0ng m\u00e0 anh b\u1ecf l\u00e0m, \u1edd, h\u00e0ng m\u1ee9c ng\u00e2n h\u00e0ng.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi ch\u00edn ph\u1ea3i kh\u00f4ng anh?\nClient: \u1eea.\nAgent: D\u1ea1 v...\nClient: \u1eeam. \u0110\u00fang, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: T\u1ec9nh H\u1ed3 Ch\u00ed Minh em.\nAgent: D\u1ea1 Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: \u1edc, \u1edf qu\u1eadn, \u1edd, Hi\u1ec7p B\u00ecnh Ch\u00e1nh, th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh.\nAgent: D\u1ea1 Hi\u1ec7p B\u00ecnh Ch...\nClient: V\u00e0ng Ph\u00fac \u1ea1.\nAgent: D\u1ea1 Hi\u1ec7p B\u00ecnh Ch\u00e1nh, th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed...\nClient: Khu \u0111\u00f4 th\u1ecb V\u1ea1n Ph\u00fac. \u1eea, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: 160 em, 160 em.\nAgent: D\u1ea1 m\u1ed9t tr\u0103m s\u00e1u m\u01b0\u01a1i ngh\u00ecn kilomet \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va...\nClient: T\u00e1m m\u01b0\u01a1i, t\u00e1m m\u01b0\u01a1i.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! ...\nClient: M\u1ed9t tr\u0103m t\u00e1m m\u01b0\u01a1i.\nAgent: D\u1ea1 m\u1ed9t tr\u0103m t\u00e1m m\u01b0\u01a1i ngh\u00ecn kilomet \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m...\nClient: \u1edc, kh\u00f4ng, kh\u00f4ng, kh\u00f4ng, kh\u00f4ng c\u00f3 va ch\u1ea1m, kh\u00f4ng ng\u1eadp n\u01b0\u1edbc g\u00ec h\u1ebft.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: Anh t\u00ednh \u0111\u1ec3 khao khao c\u00f4ng ty h\u1ebft r\u1ed3i anh t\u00ednh \u0111\u1ed5i \u1ea5y m\u00e0.\nAgent: D\u1ea1 m\u00ecnh b\u00e1n xe \u0111\u1ec3 \u0111\u1ed5i xe m\u1edbi \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: \u1eeam.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u...\nClient: Ch\u01b0a em.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n...\nClient: Anh... \u0110\u00fang r\u1ed3i, anh tu\u00e2n \u0111\u1ed5i v\u00f2ng xe sang n\u00e0y, anh l\u00ean v\u00f2ng, \u00e0, 200.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: M\u1ed9t tu\u1ea7n v\u1edbi m\u01b0\u1eddi ng\u00e0y \u0111\u00f3 em. M\u1ed9t tu\u1ea7n, hai tu\u1ea7n. M\u1ed9t trong hai tu\u1ea7n.\nAgent: D\u1ea1 m\u1ed9t \u0111\u1ebfn hai tu\u1ea7n \u1ea1. D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi...\nClient: \u1eea.\nAgent: D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: \u1eeam, kho\u1ea3ng 6,78.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 s\u00e1u tr\u0103m b\u1ea3y m\u01b0\u01a1i t\u00e1m tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eea.\nClient: \u1eea.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n s\u00e1u tr\u0103m b\u1ea3y m\u01b0\u01a1i t\u00e1m tri\u1ec7u c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay...\nClient: \u1eeam, \u1eebm.\nClient: \u1eeam. \u1eeam.\nAgent: Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch ...\nClient: Sao em kh\u00f4ng?\nAgent: D\u1ea1 anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch...\nClient: Sao em, sao em?\nAgent: D\u1ea1 anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng em, kh\u00f4ng em.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh kh\u00f4ng \u1ea1? S\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb...\nClient: Ph\u1ea3i em nh\u00e9.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng ...\nClient: Anh ch\u1eb7n t\u00ecm ki\u1ebfm, anh ch\u1eb7n t\u00ecm ki\u1ebfm.\nAgent: D\u1ea1 anh ch\u1eb7n t\u00ecm ki\u1ebfm \u1ea1. D\u1ea1 anh m\u1edf t\u1ea1m quy\u1ec1n nh\u1eadn l\u1eddi m\u1eddi k\u1ebft b\u1ea1n trong m\u1ed9t \u0111\u1ebfn hai ng\u00e0y \u0111\u01b0\u1ee3c kh\u00f4ng \u1ea1? Ho\u1eb7c anh cho em s\u1ed1 Zalo kh\u00e1c c\u0169ng \u0111\u01b0\u1ee3c \u1ea1.\nClient: Anh ghi m\u1ee5c Zalo n\u00e0y, \u0111\u01b0\u1ee3c, anh s\u1ebd m\u1edf.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: \u1eea, \u1eeb.\nClient: OK.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh \u1ea1. Ch\u00fac anh m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh \u1ea1.",
"length": 3976,
"turns": 68
}
✓
AI_EXTRACTION
1m 37s
23/09 20:59
▸ Input
{
"model": "deepseek-v4.1-flash:cloud",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Vo Thanh H\u1ea3i \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Toyota Fortuner 2019 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. \u00c0, \u0111\u01b0\u1ee3c r\u1ed3i em. \u1edc. \u0110\u00fang r\u1ed3i em.\nAgent: D\u1ea1 v\u00e2ng \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay...\nClient: \u0110\u00fang, \u0111\u00fang r\u1ed3i em.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 xe m\u00ecnh...\nClient: C\u00f3 em.\nAgent: D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng vay.\nAgent: D\u1ea1 kh\u00f4ng vay g\u00f3p ng\u00e2n h\u00e0ng \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh...\nClient: Anh kh\u00f4ng vay g\u00f3p ng\u00e2n h\u00e0ng nh\u01b0ng m\u00e0 anh b\u1ecf l\u00e0m, \u1edd, h\u00e0ng m\u1ee9c ng\u00e2n h\u00e0ng.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi ch\u00edn ph\u1ea3i kh\u00f4ng anh?\nClient: \u1eea.\nAgent: D\u1ea1 v...\nClient: \u1eeam. \u0110\u00fang, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: T\u1ec9nh H\u1ed3 Ch\u00ed Minh em.\nAgent: D\u1ea1 Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: \u1edc, \u1edf qu\u1eadn, \u1edd, Hi\u1ec7p B\u00ecnh Ch\u00e1nh, th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh.\nAgent: D\u1ea1 Hi\u1ec7p B\u00ecnh Ch...\nClient: V\u00e0ng Ph\u00fac \u1ea1.\nAgent: D\u1ea1 Hi\u1ec7p B\u00ecnh Ch\u00e1nh, th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed...\nClient: Khu \u0111\u00f4 th\u1ecb V\u1ea1n Ph\u00fac. \u1eea, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: 160 em, 160 em.\nAgent: D\u1ea1 m\u1ed9t tr\u0103m s\u00e1u m\u01b0\u01a1i ngh\u00ecn kilomet \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va...\nClient: T\u00e1m m\u01b0\u01a1i, t\u00e1m m\u01b0\u01a1i.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! ...\nClient: M\u1ed9t tr\u0103m t\u00e1m m\u01b0\u01a1i.\nAgent: D\u1ea1 m\u1ed9t tr\u0103m t\u00e1m m\u01b0\u01a1i ngh\u00ecn kilomet \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m...\nClient: \u1edc, kh\u00f4ng, kh\u00f4ng, kh\u00f4ng, kh\u00f4ng c\u00f3 va ch\u1ea1m, kh\u00f4ng ng\u1eadp n\u01b0\u1edbc g\u00ec h\u1ebft.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: Anh t\u00ednh \u0111\u1ec3 khao khao c\u00f4ng ty h\u1ebft r\u1ed3i anh t\u00ednh \u0111\u1ed5i \u1ea5y m\u00e0.\nAgent: D\u1ea1 m\u00ecnh b\u00e1n xe \u0111\u1ec3 \u0111\u1ed5i xe m\u1edbi \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: \u1eeam.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u...\nClient: Ch\u01b0a em.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n...\nClient: Anh... \u0110\u00fang r\u1ed3i, anh tu\u00e2n \u0111\u1ed5i v\u00f2ng xe sang n\u00e0y, anh l\u00ean v\u00f2ng, \u00e0, 200.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: M\u1ed9t tu\u1ea7n v\u1edbi m\u01b0\u1eddi ng\u00e0y \u0111\u00f3 em. M\u1ed9t tu\u1ea7n, hai tu\u1ea7n. M\u1ed9t trong hai tu\u1ea7n.\nAgent: D\u1ea1 m\u1ed9t \u0111\u1ebfn hai tu\u1ea7n \u1ea1. D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi...\nClient: \u1eea.\nAgent: D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: \u1eeam, kho\u1ea3ng 6,78.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 s\u00e1u tr\u0103m b\u1ea3y m\u01b0\u01a1i t\u00e1m tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eea.\nClient: \u1eea.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n s\u00e1u tr\u0103m b\u1ea3y m\u01b0\u01a1i t\u00e1m tri\u1ec7u c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay...\nClient: \u1eeam, \u1eebm.\nClient: \u1eeam. \u1eeam.\nAgent: Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch ...\nClient: Sao em kh\u00f4ng?\nAgent: D\u1ea1 anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch...\nClient: Sao em, sao em?\nAgent: D\u1ea1 anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng em, kh\u00f4ng em.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh kh\u00f4ng \u1ea1? S\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb...\nClient: Ph\u1ea3i em nh\u00e9.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng ...\nClient: Anh ch\u1eb7n t\u00ecm ki\u1ebfm, anh ch\u1eb7n t\u00ecm ki\u1ebfm.\nAgent: D\u1ea1 anh ch\u1eb7n t\u00ecm ki\u1ebfm \u1ea1. D\u1ea1 anh m\u1edf t\u1ea1m quy\u1ec1n nh\u1eadn l\u1eddi m\u1eddi k\u1ebft b\u1ea1n trong m\u1ed9t \u0111\u1ebfn hai ng\u00e0y \u0111\u01b0\u1ee3c kh\u00f4ng \u1ea1? Ho\u1eb7c anh cho em s\u1ed1 Zalo kh\u00e1c c\u0169ng \u0111\u01b0\u1ee3c \u1ea1.\nClient: Anh ghi m\u1ee5c Zalo n\u00e0y, \u0111\u01b0\u1ee3c, anh s\u1ebd m\u1edf.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: \u1eea, \u1eeb.\nClient: OK.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh \u1ea1. Ch\u00fac anh m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh \u1ea1."
}
▸ Output
{
"asking_price": "CH\u01afA R\u00d5",
"car_history": "CH\u01afA R\u00d5",
"fee_confirmed": "FALSE",
"info_score": 0,
"intention": "SLOW",
"is_closing": true,
"is_owner": "CH\u01afA R\u00d5",
"is_silent": false,
"loan": "CH\u01afA R\u00d5",
"location": "CH\u01afA R\u00d5",
"odo": "CH\u01afA R\u00d5",
"sale_reason": "CH\u01afA R\u00d5",
"status": "FAILED",
"summary": "",
"year": "CH\u01afA R\u00d5",
"zalo_status": "CH\u01afA R\u00d5"
}
✓
SLACK_POST
756ms
23/09 20:59
▸ Input
{
"sales_slack_id": "U0873P7C4H5",
"sku": "FB-77ZV4C9L",
"status": "FAILED",
"summary": ""
}
▸ Output
{
"posted": true,
"thread_ts": "1790171166.387409"
}
✓
CRM_APIS
424ms
23/09 20:59
✓
CRM_ACTIVITIES
204ms
23/09 20:59
✓
SLACK_AUDIO
4.5s
23/09 20:59
✓
UPDATE_CLOSING
186ms
23/09 20:59
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh Vo Thanh Hải đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe Toyota Fortuner 2019 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Alo. À, được rồi em. Ờ. Đúng rồi em. Agent: Dạ vâng ạ. Dạ xe mình hiện có còn vay... Client: Đúng, đúng rồi em. Agent: Dạ vâng. Dạ xe mình... Client: Có em. Agent: Dạ xe mình hiện có còn vay góp ngân hàng không ạ? Client: Không vay. Agent: Dạ không vay góp ngân hàng ạ. Dạ cho em xác nhận lại xe mình... Client: Anh không vay góp ngân hàng nhưng mà anh bỏ làm, ờ, hàng mức ngân hàng. Agent: Dạ vâng. Dạ cho em xác nhận lại xe mình là đời sản xuất năm hai không mười chín phải không anh? Client: Ừ. Agent: Dạ v... Client: Ừm. Đúng, đúng rồi. Agent: Dạ vâng. Dạ hiện tại xe mình đang ở khu vực nào ạ? Client: Tỉnh Hồ Chí Minh em. Agent: Dạ Thành phố Hồ Chí Minh, không biết cụ thể mình ở quận nào ạ? Client: Ờ, ở quận, ờ, Hiệp Bình Chánh, thành phố Hồ Chí Minh. Agent: Dạ Hiệp Bình Ch... Client: Vàng Phúc ạ. Agent: Dạ Hiệp Bình Chánh, thành phố Hồ Chí... Client: Khu đô thị Vạn Phúc. Ừ, đúng rồi. Agent: Dạ vâng. Dạ em ghi nhận ạ. Dạ xe mình hiện đã chạy khoảng bao nhiêu kilomet rồi ạ? Client: 160 em, 160 em. Agent: Dạ một trăm sáu mươi nghìn kilomet ạ. Dạ không biết xe mình có từng va... Client: Tám mươi, tám mươi. Agent: dạ, em nắm thông tin của mình ạ! ... Client: Một trăm tám mươi. Agent: Dạ một trăm tám mươi nghìn kilomet ạ. Dạ không biết xe mình có từng va chạm... Client: Ờ, không, không, không, không có va chạm, không ngập nước gì hết. Agent: Dạ vâng. Dạ anh bán xe lần này vì lý do gì ạ? Client: Anh tính để khao khao công ty hết rồi anh tính đổi ấy mà. Agent: Dạ mình bán xe để đổi xe mới ạ. Dạ không biết mình đã tìm hiểu hay đặt cọc mẫu xe nào chưa ạ? Client: Ừm. Agent: Dạ không biết mình đã tìm hiểu... Client: Chưa em. Agent: Dạ vâng. Dạ hiện tại anh có kế hoạch bán... Client: Anh... Đúng rồi, anh tuân đổi vòng xe sang này, anh lên vòng, à, 200. Agent: Dạ vâng. Dạ hiện tại anh có kế hoạch bán xe này trong bao lâu ạ? Tầm một tuần hay hơn ạ? Client: Một tuần với mười ngày đó em. Một tuần, hai tuần. Một trong hai tuần. Agent: Dạ một đến hai tuần ạ. Dạ anh mong muốn bán xe này với... Client: Ừ. Agent: Dạ anh mong muốn bán xe này với mức giá khoảng bao nhiêu ạ? Client: Ừm, khoảng 6,78. Agent: Dạ em xin phép đọc lại mức giá mong muốn của mình nhé, có thể em nghe sai nên có gì mình chỉnh giúp em nha. Dạ sáu trăm bảy mươi tám triệu đúng không ạ? Client: Ừ. Client: Ừ. Agent: Dạ em ghi nhận mức giá... Client: Đúng rồi. Agent: Dạ em ghi nhận mức giá mong muốn sáu trăm bảy mươi tám triệu của mình rồi ạ. Dạ bên em thu phí dịch vụ chỉ một phần trăm trên giá bán cuối cùng thôi ạ. Bên em kết nối hơn hai nghìn người mua tiềm năng để mang lại giá tốt nhất và hỗ trợ hồ sơ mua bán xe nhanh nhất cho mình ạ. Anh có thắc mắc gì về phí dịch vụ hay... Client: Ừm, ừm. Client: Ừm. Ừm. Agent: Anh có thắc mắc gì về phí dịch ... Client: Sao em không? Agent: Dạ anh có thắc mắc gì về phí dịch... Client: Sao em, sao em? Agent: Dạ anh có thắc mắc gì về phí dịch vụ hay cách hoạt động của Vu-Ca không ạ? Client: Không em, không em. Agent: Dạ vâng. Dạ anh cho em xác nhận số điện thoại em đang gọi có phải là số Zalo của anh không ạ? Số này mình có chặn tìm kiếm hay nhắn tin từ... Client: Phải em nhé. Agent: Dạ vâng. Dạ em đã ghi nhận thông ... Client: Anh chặn tìm kiếm, anh chặn tìm kiếm. Agent: Dạ anh chặn tìm kiếm ạ. Dạ anh mở tạm quyền nhận lời mời kết bạn trong một đến hai ngày được không ạ? Hoặc anh cho em số Zalo khác cũng được ạ. Client: Anh ghi mục Zalo này, được, anh sẽ mở. Agent: Dạ vâng. Dạ em đã ghi nhận thông tin xe của mình rồi ạ, sẽ có chuyên viên Vu-Ca kết bạn và hỗ trợ tiếp tục ạ. Sau khi kết bạn Zalo anh gửi giúp em bộ ảnh nội ngoại thất xe và giấy đăng kiểm để chuyên viên bên em hỗ trợ nhanh nhất ạ. Client: Ừ, ừ. Client: OK. Agent: Dạ em cảm ơn anh ạ. Chúc anh một ngày tốt lành ạ.