613fa802-8f2d-4753-bfd4-53e3d3085606
SUCCESS
Time
02/08/2026 11:03:03
Duration
4m 26s
Campaign
-
Conversation ID
conv_5101kz0a7gvrfek9ybajd5w3qf24
Recording
AI Extraction
odo
150000
loan
KHÔNG VAY NGÂN HÀNG
year
2013
status
SUCCESS
summary
Cuộc gọi thành công với anh Nguyễn Đăng Khoa, chủ xe Audi Q5 2013 mua lại đã sang tên. Xe không vay ngân hàng, chạy 150,000 km, không đâm đụng hay ngập nước. Anh Khoa muốn bán trong 1-2 tuần với giá 389 triệu đồng. Agent đã xác nhận Zalo (0903252891), đọc lại giá, nói phí dịch vụ 1% và hướng dẫn gửi ảnh qua Zalo. Cuộc gọi đạt đủ 4 điều kiện closing và info_score 10.
is_owner
MUA LẠI ĐÃ SANG TÊN
location
Hà Nội, quận Nam Từ Liêm
intention
SLOW
is_silent
-
info_score
10
is_closing
True
car_history
Không đâm đụng, không ngập nước, xe cá nhân
sale_reason
Cần vốn
zalo_status
TRUE
asking_price
389000000
fee_confirmed
TRUE
Execution Steps
✓
FIND_LEAD
5ms
02/08 11:03
▸ Input
{
"phone": "0903252891"
}
▸ Output
{
"car_brand": "audi",
"car_model": "q5",
"lead_id": "613fa802-8f2d-4753-bfd4-53e3d3085606",
"name": "Nguy\u1ec5n \u0110\u0103ng Khoa",
"sales": "U0B3527USKY",
"sku": "SKU-QYWGTX"
}
✓
PREPARE_CALL
2.5s
02/08 11:03
▸ Input
{
"car_brand": "audi",
"car_model": "q5",
"name": "Nguy\u1ec5n \u0110\u0103ng Khoa",
"sku": "SKU-QYWGTX"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1785643262.270339",
"variables": {
"anh_chi": "anh",
"car_make": "audi q5 2013",
"data": "t\u00f3m t\u1eaft kh\u00e1ch h\u00e0ng: th\u1eddi gian mu\u1ed1n b\u00e1n:Trong 1 tu\u1ea7n, l\u00fd do b\u00e1n: C\u1ea7n v\u1ed1n/ti\u1ec1n m\u1eb7t, odo: 150000, gi\u00e1 mong mu\u1ed1n: 389000000, v\u1ecb tr\u00ed: HaNoi",
"user_name": "Nguy\u1ec5n \u0110\u0103ng Khoa"
}
}
✓
OUTBOUND_CALL
11.5s
02/08 11:03
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0903252891",
"variables": {
"anh_chi": "anh",
"car_make": "audi q5 2013",
"data": "t\u00f3m t\u1eaft kh\u00e1ch h\u00e0ng: th\u1eddi gian mu\u1ed1n b\u00e1n:Trong 1 tu\u1ea7n, l\u00fd do b\u00e1n: C\u1ea7n v\u1ed1n/ti\u1ec1n m\u1eb7t, odo: 150000, gi\u00e1 mong mu\u1ed1n: 389000000, v\u1ecb tr\u00ed: HaNoi",
"user_name": "Nguy\u1ec5n \u0110\u0103ng Khoa"
}
}
▸ Output
{
"conversation_id": "conv_5101kz0a7gvrfek9ybajd5w3qf24",
"raw": {
"conversation_id": "conv_5101kz0a7gvrfek9ybajd5w3qf24",
"message": "Outbound call initiated",
"sip_call_id": "SCL_JkFZpTvuHHAS",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
8m 0s
02/08 11:11
▸ Input
{
"conversation_id": "conv_5101kz0a7gvrfek9ybajd5w3qf24"
}
▸ Output
{
"duration_secs": 266,
"status": "done"
}
✓
TRANSCRIPT
02/08 11:11
▸ Input
{
"raw_turns": 57
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Nguy\u1ec5n \u0110\u0103ng Khoa \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe audi q5 2013 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: D\u1ea1. D\u1ea1. D\u1ea1 v\u00e2ng \u1ea1.\nAgent: D\u1ea1, v\u1eady xe...\nClient: \u00c0, xe n\u00e0y anh, \u01a1, mua l\u1ea1i, mua l\u1ea1i 5 n\u0103m r\u1ed3i.\nAgent: D\u1ea1, anh mua l\u1ea1i n\u0103m n\u0103m r\u1ed3i \u1ea1. V\u1eady hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 ch\u01b0a hay c\u00f2n \u0111\u1ee9ng \u1ee7y quy\u1ec1n \u1ea1?\nClient: \u1eeam.\nClient: Xe m\u00ecnh ch\u00ednh ch\u1ee7, ch\u00ednh ch\u1ee7.\nAgent: D\u1ea1, ch\u00ednh ch\u1ee7 r\u1ed3i \u1ea1. V\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: D\u1ea1, c\u00f3.\nAgent: ...\nClient: Kh\u00f4ng, kh\u00f4ng vay. Kh\u00f4ng n\u1ee3 \u1ea1.\nAgent: D\u1ea1, kh\u00f4ng vay kh\u00f4ng n\u1ee3 \u1ea1. V\u1eady cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi ba ph\u1ea3i kh\u00f4ng anh?\nClient: Alo. \u1eeam.\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1, em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf H\u00e0 N\u1ed9i, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: \u1edc, m\u00ecnh, \u1edd, hi\u1ec7n nay \u0111\u1ecba ch\u1ec9 th\u00ec, \u1edd, \u0111ang \u1edf, \u1edd, qu\u1eadn Nam T\u1eeb Li\u00eam c\u0169.\nAgent: D\u1ea1, Nam T\u1eeb Li\u00eam \u1ea1. Em ghi nh\u1eadn r\u1ed3i \u1ea1. D\u1ea1, em th\u1ea5y xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng...\nClient: \u1eeam, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1, em th\u1ea5y xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng m\u1ed9t tr\u0103m n\u0103m m\u01b0\u01a1i ngh\u00ecn kilomet, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1, v\u1eady trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng anh ha?\nClient: \u00c0, th\u1ee9 nh\u1ea5t l\u00e0 kh\u00f4ng b\u1ecb ng\u1eadp n\u01b0\u1edbc v\u00e0 kh\u00f4ng b\u1ecb \u0111\u00e2m \u0111\u1ee5ng l\u00e0m thay \u0111\u1ed5i k\u1ebft c\u1ea5u.\nAgent: D\u1ea1, kh\u00f4ng \u0111\u00e2m \u0111\u1ee5ng, kh\u00f4ng ng\u1eadp n\u01b0\u1edbc \u1ea1. D\u1ea1, em th\u1ea5y m\u00ecnh b\u00e1n xe v\u00ec c\u1ea7n v\u1ed1n, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1, em ghi nh\u1eadn r\u1ed3i \u1ea1. D\u1ea1, hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: Th\u00ec, \u1edd, m\u1ed9t \u0111\u1ebfn hai tu\u1ea7n.\nAgent: D\u1ea1, m\u1ed9t \u0111\u1ebfn hai tu\u1ea7n \u1ea1. Em ghi nh\u1eadn r\u1ed3i \u1ea1. D\u1ea1, em th\u1ea5y m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a anh l\u00e0 ba tr\u0103m t\u00e1m m\u01b0\u01a1i ch\u00edn tri\u1ec7u \u0111\u1ed3ng, c\u00f3 \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1, em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1, ba tr\u0103m t\u00e1m m\u01b0\u01a1i ch\u00edn tri\u1ec7u \u0111\u1ed3ng...\nClient: Ba tr\u0103m t\u00e1m ch\u00edn tri\u1ec7u.\nAgent: D\u1ea1, ba...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1, em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n ba tr\u0103m t\u00e1m m\u01b0\u01a1i ch\u00edn tri\u1ec7u \u0111\u1ed3ng c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1, b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng ...\nClient: R\u1ed3i.\nAgent: \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1...\nClient: D\u1ea1, kh\u00f4ng.\nAgent: D\u1ea1, anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng, anh kh\u00f4ng th\u1eafc m\u1eafc g\u00ec \u0111\u00e2u. \u1eea, anh kh\u00f4ng th\u1eafc m\u1eafc g\u00ec \u0111\u00e2u. Nh\u01b0ng m\u00e0 anh, \u01a1, ch\u1eafc l\u00e0 ch\u1ec9 nh\u1edd \u0111\u1ebfn t\u1eeb m\u1ed9t \u0111\u1ebfn, \u01a1, hai tu\u1ea7n th\u00f4i. \u1eea.\nAgent: D\u1ea1, m\u1ed9t \u0111\u1ebfn hai tu\u1ea7n \u1ea1. D\u1ea1, anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh kh\u00f4ng \u1ea1? S\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi l\u1ea1 kh\u00f4ng...\nClient: \u1eeam. \u1eeam.\nClient: 0-0-0-0-0-3-2-5-2-8 \u1ea1. \u00c0, kh\u00f4ng. 0-9-0-3-2-5-2-8-9-1 \u0111\u1ea5y.\nAgent: D\u1ea1, em xin l\u1ed7i anh, anh \u0111\u1ecdc l\u1ea1i gi\u00fap em s\u1ed1 Zalo c\u1ee7a m\u00ecnh v\u1edbi \u1ea1.\nClient: 0903252891.\nAgent: D\u1ea1, 0903252891 \u1ea1. D\u1ea1, em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean ...\nClient: Ch\u00fang m\u00e0y.\nAgent: D\u1ea1, anh c\u00f3 nghe r\u00f5 kh\u00f4ng \u1ea1?\nClient: Anh nghe r\u00f5. \u1eeam.\nAgent: D\u1ea1, v\u1eady anh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: \u1edc, ok anh. Tui giao qua Zalo \u0111\u00fang kh\u00f4ng? Zalo m\u00e0 c\u00f3 b\u1ea1n n\u00e0o v\u1edbi g\u1eedi \u0111\u00fang kh\u00f4ng?\nAgent: D\u1ea1, \u0111\u00fang r\u1ed3i \u1ea1. S\u1ebd c\u00f3 chuy\u00ean vi\u00ean b\u00ean em k\u1ebft b\u1ea1n Zalo v\u1edbi m\u00ecnh \u1ea1.\nClient: \u1eeam. OK, OK.\nClient: \u1eeam.\nClient: Th\u1ebf nha.\nAgent: D\u1ea1, em ch\u00e0o anh \u1ea1.\nClient: Ch\u00e0o em.",
"length": 3603,
"turns": 55
}
✓
AI_EXTRACTION
2m 5s
02/08 11:13
▸ Input
{
"model": "DeepSeek-V4-Flash",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Nguy\u1ec5n \u0110\u0103ng Khoa \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe audi q5 2013 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: D\u1ea1. D\u1ea1. D\u1ea1 v\u00e2ng \u1ea1.\nAgent: D\u1ea1, v\u1eady xe...\nClient: \u00c0, xe n\u00e0y anh, \u01a1, mua l\u1ea1i, mua l\u1ea1i 5 n\u0103m r\u1ed3i.\nAgent: D\u1ea1, anh mua l\u1ea1i n\u0103m n\u0103m r\u1ed3i \u1ea1. V\u1eady hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 ch\u01b0a hay c\u00f2n \u0111\u1ee9ng \u1ee7y quy\u1ec1n \u1ea1?\nClient: \u1eeam.\nClient: Xe m\u00ecnh ch\u00ednh ch\u1ee7, ch\u00ednh ch\u1ee7.\nAgent: D\u1ea1, ch\u00ednh ch\u1ee7 r\u1ed3i \u1ea1. V\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: D\u1ea1, c\u00f3.\nAgent: ...\nClient: Kh\u00f4ng, kh\u00f4ng vay. Kh\u00f4ng n\u1ee3 \u1ea1.\nAgent: D\u1ea1, kh\u00f4ng vay kh\u00f4ng n\u1ee3 \u1ea1. V\u1eady cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi ba ph\u1ea3i kh\u00f4ng anh?\nClient: Alo. \u1eeam.\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1, em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf H\u00e0 N\u1ed9i, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: \u1edc, m\u00ecnh, \u1edd, hi\u1ec7n nay \u0111\u1ecba ch\u1ec9 th\u00ec, \u1edd, \u0111ang \u1edf, \u1edd, qu\u1eadn Nam T\u1eeb Li\u00eam c\u0169.\nAgent: D\u1ea1, Nam T\u1eeb Li\u00eam \u1ea1. Em ghi nh\u1eadn r\u1ed3i \u1ea1. D\u1ea1, em th\u1ea5y xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng...\nClient: \u1eeam, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1, em th\u1ea5y xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng m\u1ed9t tr\u0103m n\u0103m m\u01b0\u01a1i ngh\u00ecn kilomet, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1, v\u1eady trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng anh ha?\nClient: \u00c0, th\u1ee9 nh\u1ea5t l\u00e0 kh\u00f4ng b\u1ecb ng\u1eadp n\u01b0\u1edbc v\u00e0 kh\u00f4ng b\u1ecb \u0111\u00e2m \u0111\u1ee5ng l\u00e0m thay \u0111\u1ed5i k\u1ebft c\u1ea5u.\nAgent: D\u1ea1, kh\u00f4ng \u0111\u00e2m \u0111\u1ee5ng, kh\u00f4ng ng\u1eadp n\u01b0\u1edbc \u1ea1. D\u1ea1, em th\u1ea5y m\u00ecnh b\u00e1n xe v\u00ec c\u1ea7n v\u1ed1n, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1, em ghi nh\u1eadn r\u1ed3i \u1ea1. D\u1ea1, hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: Th\u00ec, \u1edd, m\u1ed9t \u0111\u1ebfn hai tu\u1ea7n.\nAgent: D\u1ea1, m\u1ed9t \u0111\u1ebfn hai tu\u1ea7n \u1ea1. Em ghi nh\u1eadn r\u1ed3i \u1ea1. D\u1ea1, em th\u1ea5y m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a anh l\u00e0 ba tr\u0103m t\u00e1m m\u01b0\u01a1i ch\u00edn tri\u1ec7u \u0111\u1ed3ng, c\u00f3 \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1, em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1, ba tr\u0103m t\u00e1m m\u01b0\u01a1i ch\u00edn tri\u1ec7u \u0111\u1ed3ng...\nClient: Ba tr\u0103m t\u00e1m ch\u00edn tri\u1ec7u.\nAgent: D\u1ea1, ba...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1, em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n ba tr\u0103m t\u00e1m m\u01b0\u01a1i ch\u00edn tri\u1ec7u \u0111\u1ed3ng c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1, b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng ...\nClient: R\u1ed3i.\nAgent: \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1...\nClient: D\u1ea1, kh\u00f4ng.\nAgent: D\u1ea1, anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng, anh kh\u00f4ng th\u1eafc m\u1eafc g\u00ec \u0111\u00e2u. \u1eea, anh kh\u00f4ng th\u1eafc m\u1eafc g\u00ec \u0111\u00e2u. Nh\u01b0ng m\u00e0 anh, \u01a1, ch\u1eafc l\u00e0 ch\u1ec9 nh\u1edd \u0111\u1ebfn t\u1eeb m\u1ed9t \u0111\u1ebfn, \u01a1, hai tu\u1ea7n th\u00f4i. \u1eea.\nAgent: D\u1ea1, m\u1ed9t \u0111\u1ebfn hai tu\u1ea7n \u1ea1. D\u1ea1, anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh kh\u00f4ng \u1ea1? S\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi l\u1ea1 kh\u00f4ng...\nClient: \u1eeam. \u1eeam.\nClient: 0-0-0-0-0-3-2-5-2-8 \u1ea1. \u00c0, kh\u00f4ng. 0-9-0-3-2-5-2-8-9-1 \u0111\u1ea5y.\nAgent: D\u1ea1, em xin l\u1ed7i anh, anh \u0111\u1ecdc l\u1ea1i gi\u00fap em s\u1ed1 Zalo c\u1ee7a m\u00ecnh v\u1edbi \u1ea1.\nClient: 0903252891.\nAgent: D\u1ea1, 0903252891 \u1ea1. D\u1ea1, em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean ...\nClient: Ch\u00fang m\u00e0y.\nAgent: D\u1ea1, anh c\u00f3 nghe r\u00f5 kh\u00f4ng \u1ea1?\nClient: Anh nghe r\u00f5. \u1eeam.\nAgent: D\u1ea1, v\u1eady anh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: \u1edc, ok anh. Tui giao qua Zalo \u0111\u00fang kh\u00f4ng? Zalo m\u00e0 c\u00f3 b\u1ea1n n\u00e0o v\u1edbi g\u1eedi \u0111\u00fang kh\u00f4ng?\nAgent: D\u1ea1, \u0111\u00fang r\u1ed3i \u1ea1. S\u1ebd c\u00f3 chuy\u00ean vi\u00ean b\u00ean em k\u1ebft b\u1ea1n Zalo v\u1edbi m\u00ecnh \u1ea1.\nClient: \u1eeam. OK, OK.\nClient: \u1eeam.\nClient: Th\u1ebf nha.\nAgent: D\u1ea1, em ch\u00e0o anh \u1ea1.\nClient: Ch\u00e0o em."
}
▸ Output
{
"asking_price": "389000000",
"car_history": "Kh\u00f4ng \u0111\u00e2m \u0111\u1ee5ng, kh\u00f4ng ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n",
"fee_confirmed": "TRUE",
"info_score": 10,
"intention": "SLOW",
"is_closing": true,
"is_owner": "MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN",
"is_silent": false,
"loan": "KH\u00d4NG VAY NG\u00c2N H\u00c0NG",
"location": "H\u00e0 N\u1ed9i, qu\u1eadn Nam T\u1eeb Li\u00eam",
"odo": "150000",
"sale_reason": "C\u1ea7n v\u1ed1n",
"status": "SUCCESS",
"summary": "Cu\u1ed9c g\u1ecdi th\u00e0nh c\u00f4ng v\u1edbi anh Nguy\u1ec5n \u0110\u0103ng Khoa, ch\u1ee7 xe Audi Q5 2013 mua l\u1ea1i \u0111\u00e3 sang t\u00ean. Xe kh\u00f4ng vay ng\u00e2n h\u00e0ng, ch\u1ea1y 150,000 km, kh\u00f4ng \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc. Anh Khoa mu\u1ed1n b\u00e1n trong 1-2 tu\u1ea7n v\u1edbi gi\u00e1 389 tri\u1ec7u \u0111\u1ed3ng. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo (0903252891), \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i ph\u00ed d\u1ecbch v\u1ee5 1% v\u00e0 h\u01b0\u1edbng d\u1eabn g\u1eedi \u1ea3nh qua Zalo. Cu\u1ed9c g\u1ecdi \u0111\u1ea1t \u0111\u1ee7 4 \u0111i\u1ec1u ki\u1ec7n closing v\u00e0 info_score 10.",
"year": "2013",
"zalo_status": "TRUE"
}
✓
SLACK_POST
639ms
02/08 11:13
▸ Input
{
"sales_slack_id": "U0B3527USKY",
"sku": "SKU-QYWGTX",
"status": "SUCCESS",
"summary": "Cu\u1ed9c g\u1ecdi th\u00e0nh c\u00f4ng v\u1edbi anh Nguy\u1ec5n \u0110\u0103ng Khoa, ch\u1ee7 xe Audi Q5 2013 mua l\u1ea1i \u0111\u00e3 sang t\u00ean. Xe kh\u00f4ng vay ng\u00e2n h\u00e0ng, ch\u1ea1y 150,000 km, kh\u00f4ng \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc. Anh Khoa mu\u1ed1n b\u00e1n trong 1-2 tu\u1ea7n v\u1edbi gi\u00e1 389 tri\u1ec7u \u0111\u1ed3ng. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo (0903252891), \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i ph\u00ed d\u1ecbch v\u1ee5 1% v\u00e0 h\u01b0\u1edbng d\u1eabn g\u1eedi \u1ea3nh qua Zalo. Cu\u1ed9c g\u1ecdi \u0111\u1ea1t \u0111\u1ee7 4 \u0111i\u1ec1u ki\u1ec7n closing v\u00e0 info_score 10."
}
▸ Output
{
"posted": true,
"thread_ts": "1785643262.270339"
}
✓
CRM_APIS
972ms
02/08 11:13
✓
CRM_ACTIVITIES
127ms
02/08 11:13
✓
SLACK_AUDIO
5.2s
02/08 11:13
✓
UPDATE_CLOSING
131ms
02/08 11:13
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh Nguyễn Đăng Khoa đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe audi q5 2013 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Dạ. Dạ. Dạ vâng ạ. Agent: Dạ, vậy xe... Client: À, xe này anh, ơ, mua lại, mua lại 5 năm rồi. Agent: Dạ, anh mua lại năm năm rồi ạ. Vậy hiện tại xe mình đã sang tên chính chủ chưa hay còn đứng ủy quyền ạ? Client: Ừm. Client: Xe mình chính chủ, chính chủ. Agent: Dạ, chính chủ rồi ạ. Vậy xe mình hiện có còn vay góp ngân hàng không ạ? Client: Dạ, có. Agent: ... Client: Không, không vay. Không nợ ạ. Agent: Dạ, không vay không nợ ạ. Vậy cho em xác nhận lại xe mình là đời sản xuất năm hai không mười ba phải không anh? Client: Alo. Ừm. Client: Đúng rồi. Agent: Dạ, em thấy địa chỉ của anh ở Hà Nội, không biết cụ thể mình ở quận nào ạ? Client: Ờ, mình, ờ, hiện nay địa chỉ thì, ờ, đang ở, ờ, quận Nam Từ Liêm cũ. Agent: Dạ, Nam Từ Liêm ạ. Em ghi nhận rồi ạ. Dạ, em thấy xe đã chạy khoảng... Client: Ừm, đúng rồi. Agent: Dạ, em thấy xe đã chạy khoảng một trăm năm mươi nghìn kilomet, đúng không ạ? Client: Đúng rồi, đúng rồi. Agent: Dạ, vậy trong quá trình sử dụng, xe mình chắc chưa phát sinh đâm đụng hay ngập nước đúng không anh ha? Client: À, thứ nhất là không bị ngập nước và không bị đâm đụng làm thay đổi kết cấu. Agent: Dạ, không đâm đụng, không ngập nước ạ. Dạ, em thấy mình bán xe vì cần vốn, đúng không ạ? Client: Đúng rồi. Agent: Dạ, em ghi nhận rồi ạ. Dạ, hiện tại anh có kế hoạch bán xe này trong bao lâu ạ? Tầm một tuần hay hơn ạ? Client: Thì, ờ, một đến hai tuần. Agent: Dạ, một đến hai tuần ạ. Em ghi nhận rồi ạ. Dạ, em thấy mức giá mong muốn của anh là ba trăm tám mươi chín triệu đồng, có đúng không ạ? Client: Đúng rồi, đúng rồi. Agent: Dạ, em xin phép đọc lại mức giá mong muốn của mình nhé, có thể em nghe sai nên có gì mình chỉnh giúp em nha. Dạ, ba trăm tám mươi chín triệu đồng... Client: Ba trăm tám chín triệu. Agent: Dạ, ba... Client: Đúng rồi. Agent: dạ, em nắm thông tin của mình ạ! Dạ, em ghi nhận mức giá mong muốn ba trăm tám mươi chín triệu đồng của mình rồi ạ. Dạ, bên em thu phí dịch vụ chỉ một phần trăm trên giá bán cuối cùng thôi ạ. Bên em kết nối hơn hai nghìn người mua tiềm năng ... Client: Rồi. Agent: để mang lại giá tốt nhất và hỗ trợ hồ sơ... Client: Dạ, không. Agent: Dạ, anh có thắc mắc gì về phí dịch vụ hay cách hoạt động của Vu-Ca không ạ? Client: Không, anh không thắc mắc gì đâu. Ừ, anh không thắc mắc gì đâu. Nhưng mà anh, ơ, chắc là chỉ nhờ đến từ một đến, ơ, hai tuần thôi. Ừ. Agent: Dạ, một đến hai tuần ạ. Dạ, anh cho em xác nhận số điện thoại em đang gọi có phải là số Zalo của anh không ạ? Số này mình có chặn tìm kiếm hay nhắn tin từ người lạ không... Client: Ừm. Ừm. Client: 0-0-0-0-0-3-2-5-2-8 ạ. À, không. 0-9-0-3-2-5-2-8-9-1 đấy. Agent: Dạ, em xin lỗi anh, anh đọc lại giúp em số Zalo của mình với ạ. Client: 0903252891. Agent: Dạ, 0903252891 ạ. Dạ, em đã ghi nhận thông tin xe của mình rồi ạ, sẽ có chuyên viên Vu-Ca kết bạn và hỗ trợ tiếp tục ạ. Sau khi kết bạn Zalo anh gửi giúp em bộ ảnh nội ngoại thất xe và giấy đăng kiểm để chuyên ... Client: Chúng mày. Agent: Dạ, anh có nghe rõ không ạ? Client: Anh nghe rõ. Ừm. Agent: Dạ, vậy anh gửi giúp em bộ ảnh nội ngoại thất xe và giấy đăng kiểm để chuyên viên bên em hỗ trợ nhanh nhất ạ. Client: Ờ, ok anh. Tui giao qua Zalo đúng không? Zalo mà có bạn nào với gửi đúng không? Agent: Dạ, đúng rồi ạ. Sẽ có chuyên viên bên em kết bạn Zalo với mình ạ. Client: Ừm. OK, OK. Client: Ừm. Client: Thế nha. Agent: Dạ, em chào anh ạ. Client: Chào em.