d588c854-ec9a-4a95-afc7-efee65ada7a1
CALL BACK
Time
04/08/2026 12:02:27
Duration
2m 34s
Campaign
-
Conversation ID
conv_1501kz5jgbqmf8jthbdat0cmy410
Recording
AI Extraction
odo
200000
loan
KHÔNG VAY NGÂN HÀNG
year
2008
status
CALL BACK
summary
Cuộc gọi ghi nhận khách hàng là chị Nguyễn Ngọc Đông, xe mua lại đã sang tên chính chủ, không còn vay ngân hàng. Xe sản xuất năm 2008, đã chạy 200.000 km, không có đâm đụng hay ngập nước. Khách muốn bán nhanh trong một tuần để đổi xe khác nhưng chưa đặt cọc. Tuy nhiên, khách tỏ ra khó chịu và từ chối cung cấp giá mong muốn, agent chưa xác nhận Zalo, chưa nói phí dịch vụ và chưa đưa hướng dẫn cuối. Do đó, cuộc gọi cần gọi lại để hoàn thiện thông tin.
is_owner
MUA LẠI ĐÃ SANG TÊN
location
Bảo Lộc, Lâm Đồng
intention
FAST
is_silent
-
info_score
7
is_closing
-
car_history
Không đâm đụng hay ngập nước
sale_reason
Đổi xe khác
zalo_status
FALSE
asking_price
CHƯA RÕ
fee_confirmed
FALSE
Execution Steps
✓
FIND_LEAD
5ms
04/08 12:02
▸ Input
{
"phone": "0906300555"
}
▸ Output
{
"car_brand": "Xe",
"car_model": "evret",
"lead_id": "d588c854-ec9a-4a95-afc7-efee65ada7a1",
"name": "Nguy\u1ec5n Ng\u1ecdc \u0110\u00f4ng",
"sales": "U09587HTCTE",
"sku": "FB-RG6FVK8D"
}
✓
PREPARE_CALL
1m 28s
04/08 12:03
▸ Input
{
"car_brand": "Xe",
"car_model": "evret",
"name": "Nguy\u1ec5n Ng\u1ecdc \u0110\u00f4ng",
"sku": "FB-RG6FVK8D"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1785819626.124069",
"variables": {
"anh_chi": "ch\u1ecb",
"car_make": "Xe evret 2008",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Nguy\u1ec5n Ng\u1ecdc \u0110\u00f4ng"
}
}
✓
OUTBOUND_CALL
20.9s
04/08 12:04
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0906300555",
"variables": {
"anh_chi": "ch\u1ecb",
"car_make": "Xe evret 2008",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Nguy\u1ec5n Ng\u1ecdc \u0110\u00f4ng"
}
}
▸ Output
{
"conversation_id": "conv_1501kz5jgbqmf8jthbdat0cmy410",
"raw": {
"conversation_id": "conv_1501kz5jgbqmf8jthbdat0cmy410",
"message": "Outbound call initiated",
"sip_call_id": "SCL_ESUdTEBkaooB",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
4m 0s
04/08 12:08
▸ Input
{
"conversation_id": "conv_1501kz5jgbqmf8jthbdat0cmy410"
}
▸ Output
{
"duration_secs": 154,
"status": "done"
}
✓
TRANSCRIPT
04/08 12:08
▸ Input
{
"raw_turns": 32
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i ch\u1ecb Nguy\u1ec5n Ng\u1ecdc \u0110\u00f4ng \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Xe evret 2008 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. \u0110\u00fang r\u1ed3i em. \u0110\u00fang r\u1ed3i em.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n ...\nClient: Mua l\u1ea1i m\u00e0.\nAgent: D\u1ea1 v\u1eady hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 ch\u01b0a hay c\u00f2n \u0111\u1ee9ng \u1ee7y quy\u1ec1n \u1ea1?\nClient: Ch\u00ednh ch\u1ee7 r\u1ed3i em \u01a1i.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 r\u1ed3i \u1ea1. V\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: C\u00f2n vay \u1ea1.\nAgent: D\u1ea1 xe m\u00ecnh c\u00f2n vay ng\u00e2n h\u00e0ng \u1ea1. V\u1eady xe m\u00ecnh \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m bao nhi\u00eau \u1ea1?\nClient: Xe l\u1eeba b\u00e1n, kh\u00f4ng c\u00f3 vay ng\u00e2n h\u00e0ng.\nAgent: D\u1ea1 em xin l\u1ed7i ch\u1ecb, em nghe ch\u01b0a r\u00f5 \u1ea1. Ch\u1ecb c\u00f3 th\u1ec3 nh\u1eafc l\u1ea1i gi\u00fap em l\u00e0 xe m\u00ecnh c\u00f3 c\u00f2n vay ng\u00e2n h\u00e0ng hay kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng c\u00f3, kh\u00f4ng c\u00f3 ng\u00e2n h\u00e0ng, kh\u00f4ng c\u00f3 vay ng\u00e2n h\u00e0ng.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh kh\u00f4ng c\u00f2n vay ng\u00e2n h\u00e0ng \u1ea1. V\u1eady xe m\u00ecnh \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m bao nhi\u00eau \u1ea1?\nClient: Hai l\u1ebb t\u00e1m em \u1ea1.\nAgent: D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai l\u1ebb t\u00e1m ph\u1ea3i kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i em.\nAgent: D\u1ea1 em ghi nh\u1eadn r\u1ed3i \u1ea1. Hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: \u1ede L\u00e2m \u0110\u1ed3ng anh \u1ea1. \u1ede B\u1ea3o L\u1ed9c.\nAgent: D\u1ea1 em ghi nh\u1eadn \u0111\u1ecba ch\u1ec9 c\u1ee7a m\u00ecnh \u1edf B\u1ea3o L\u1ed9c, L\u00e2m \u0110\u1ed3ng \u1ea1. V\u1eady xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: 20 ng\u00e0y l\u00e0 20 v\u1ea1n r\u1ed3i em.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh \u0111\u00e3 ch\u1ea1y kho\u1ea3ng hai m\u01b0\u01a1i v\u1ea1n kilomet r\u1ed3i \u1ea1. V\u1eady trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng ch\u1ecb ha?\nClient: Kh\u00f4ng em.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. V\u1eady ch\u1ecb b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: \u0110\u1ed5i xe kh\u00e1c.\nAgent: D\u1ea1 m\u00ecnh \u0111\u1ed5i xe kh\u00e1c \u1ea1. Kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: Ch\u01b0a, ch\u01b0a em.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 m\u00ecnh ch\u01b0a \u0111\u1eb7t c\u1ecdc xe \u1ea1. V\u1eady hi\u1ec7n t\u1ea1i ch\u1ecb c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: M\u1ed9t tu\u1ea7n, m\u1ed9t tu\u1ea7n \u0111\u01b0\u1ee3c em \u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u00ecnh mu\u1ed1n b\u00e1n xe trong kho\u1ea3ng m\u1ed9t tu\u1ea7n \u1ea1. V\u1eady ch\u1ecb mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: H\u1ecfi v\u1eady th\u00f4i em \u01a1i, h\u1ecfi lung tung v\u1eady h\u1ecfi l\u00e0m c\u00e1i g\u00ec?",
"length": 2101,
"turns": 30
}
✓
AI_EXTRACTION
21.8s
04/08 12:08
▸ Input
{
"model": "DeepSeek-V4-Flash",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i ch\u1ecb Nguy\u1ec5n Ng\u1ecdc \u0110\u00f4ng \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Xe evret 2008 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. \u0110\u00fang r\u1ed3i em. \u0110\u00fang r\u1ed3i em.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n ...\nClient: Mua l\u1ea1i m\u00e0.\nAgent: D\u1ea1 v\u1eady hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 ch\u01b0a hay c\u00f2n \u0111\u1ee9ng \u1ee7y quy\u1ec1n \u1ea1?\nClient: Ch\u00ednh ch\u1ee7 r\u1ed3i em \u01a1i.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 r\u1ed3i \u1ea1. V\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: C\u00f2n vay \u1ea1.\nAgent: D\u1ea1 xe m\u00ecnh c\u00f2n vay ng\u00e2n h\u00e0ng \u1ea1. V\u1eady xe m\u00ecnh \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m bao nhi\u00eau \u1ea1?\nClient: Xe l\u1eeba b\u00e1n, kh\u00f4ng c\u00f3 vay ng\u00e2n h\u00e0ng.\nAgent: D\u1ea1 em xin l\u1ed7i ch\u1ecb, em nghe ch\u01b0a r\u00f5 \u1ea1. Ch\u1ecb c\u00f3 th\u1ec3 nh\u1eafc l\u1ea1i gi\u00fap em l\u00e0 xe m\u00ecnh c\u00f3 c\u00f2n vay ng\u00e2n h\u00e0ng hay kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng c\u00f3, kh\u00f4ng c\u00f3 ng\u00e2n h\u00e0ng, kh\u00f4ng c\u00f3 vay ng\u00e2n h\u00e0ng.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh kh\u00f4ng c\u00f2n vay ng\u00e2n h\u00e0ng \u1ea1. V\u1eady xe m\u00ecnh \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m bao nhi\u00eau \u1ea1?\nClient: Hai l\u1ebb t\u00e1m em \u1ea1.\nAgent: D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai l\u1ebb t\u00e1m ph\u1ea3i kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i em.\nAgent: D\u1ea1 em ghi nh\u1eadn r\u1ed3i \u1ea1. Hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: \u1ede L\u00e2m \u0110\u1ed3ng anh \u1ea1. \u1ede B\u1ea3o L\u1ed9c.\nAgent: D\u1ea1 em ghi nh\u1eadn \u0111\u1ecba ch\u1ec9 c\u1ee7a m\u00ecnh \u1edf B\u1ea3o L\u1ed9c, L\u00e2m \u0110\u1ed3ng \u1ea1. V\u1eady xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: 20 ng\u00e0y l\u00e0 20 v\u1ea1n r\u1ed3i em.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh \u0111\u00e3 ch\u1ea1y kho\u1ea3ng hai m\u01b0\u01a1i v\u1ea1n kilomet r\u1ed3i \u1ea1. V\u1eady trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng ch\u1ecb ha?\nClient: Kh\u00f4ng em.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. V\u1eady ch\u1ecb b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: \u0110\u1ed5i xe kh\u00e1c.\nAgent: D\u1ea1 m\u00ecnh \u0111\u1ed5i xe kh\u00e1c \u1ea1. Kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: Ch\u01b0a, ch\u01b0a em.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 m\u00ecnh ch\u01b0a \u0111\u1eb7t c\u1ecdc xe \u1ea1. V\u1eady hi\u1ec7n t\u1ea1i ch\u1ecb c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: M\u1ed9t tu\u1ea7n, m\u1ed9t tu\u1ea7n \u0111\u01b0\u1ee3c em \u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u00ecnh mu\u1ed1n b\u00e1n xe trong kho\u1ea3ng m\u1ed9t tu\u1ea7n \u1ea1. V\u1eady ch\u1ecb mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: H\u1ecfi v\u1eady th\u00f4i em \u01a1i, h\u1ecfi lung tung v\u1eady h\u1ecfi l\u00e0m c\u00e1i g\u00ec?"
}
▸ Output
{
"asking_price": "CH\u01afA R\u00d5",
"car_history": "Kh\u00f4ng \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc",
"fee_confirmed": "FALSE",
"info_score": 7,
"intention": "FAST",
"is_closing": false,
"is_owner": "MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN",
"is_silent": false,
"loan": "KH\u00d4NG VAY NG\u00c2N H\u00c0NG",
"location": "B\u1ea3o L\u1ed9c, L\u00e2m \u0110\u1ed3ng",
"odo": "200000",
"sale_reason": "\u0110\u1ed5i xe kh\u00e1c",
"status": "CALL BACK",
"summary": "Cu\u1ed9c g\u1ecdi ghi nh\u1eadn kh\u00e1ch h\u00e0ng l\u00e0 ch\u1ecb Nguy\u1ec5n Ng\u1ecdc \u0110\u00f4ng, xe mua l\u1ea1i \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7, kh\u00f4ng c\u00f2n vay ng\u00e2n h\u00e0ng. Xe s\u1ea3n xu\u1ea5t n\u0103m 2008, \u0111\u00e3 ch\u1ea1y 200.000 km, kh\u00f4ng c\u00f3 \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc. Kh\u00e1ch mu\u1ed1n b\u00e1n nhanh trong m\u1ed9t tu\u1ea7n \u0111\u1ec3 \u0111\u1ed5i xe kh\u00e1c nh\u01b0ng ch\u01b0a \u0111\u1eb7t c\u1ecdc. Tuy nhi\u00ean, kh\u00e1ch t\u1ecf ra kh\u00f3 ch\u1ecbu v\u00e0 t\u1eeb ch\u1ed1i cung c\u1ea5p gi\u00e1 mong mu\u1ed1n, agent ch\u01b0a x\u00e1c nh\u1eadn Zalo, ch\u01b0a n\u00f3i ph\u00ed d\u1ecbch v\u1ee5 v\u00e0 ch\u01b0a \u0111\u01b0a h\u01b0\u1edbng d\u1eabn cu\u1ed1i. Do \u0111\u00f3, cu\u1ed9c g\u1ecdi c\u1ea7n g\u1ecdi l\u1ea1i \u0111\u1ec3 ho\u00e0n thi\u1ec7n th\u00f4ng tin.",
"year": "2008",
"zalo_status": "FALSE"
}
✓
SLACK_POST
655ms
04/08 12:08
▸ Input
{
"sales_slack_id": "U09587HTCTE",
"sku": "FB-RG6FVK8D",
"status": "CALL BACK",
"summary": "Cu\u1ed9c g\u1ecdi ghi nh\u1eadn kh\u00e1ch h\u00e0ng l\u00e0 ch\u1ecb Nguy\u1ec5n Ng\u1ecdc \u0110\u00f4ng, xe mua l\u1ea1i \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7, kh\u00f4ng c\u00f2n vay ng\u00e2n h\u00e0ng. Xe s\u1ea3n xu\u1ea5t n\u0103m 2008, \u0111\u00e3 ch\u1ea1y 200.000 km, kh\u00f4ng c\u00f3 \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc. Kh\u00e1ch mu\u1ed1n b\u00e1n nhanh trong m\u1ed9t tu\u1ea7n \u0111\u1ec3 \u0111\u1ed5i xe kh\u00e1c nh\u01b0ng ch\u01b0a \u0111\u1eb7t c\u1ecdc. Tuy nhi\u00ean, kh\u00e1ch t\u1ecf ra kh\u00f3 ch\u1ecbu v\u00e0 t\u1eeb ch\u1ed1i cung c\u1ea5p gi\u00e1 mong mu\u1ed1n, agent ch\u01b0a x\u00e1c nh\u1eadn Zalo, ch\u01b0a n\u00f3i ph\u00ed d\u1ecbch v\u1ee5 v\u00e0 ch\u01b0a \u0111\u01b0a h\u01b0\u1edbng d\u1eabn cu\u1ed1i. Do \u0111\u00f3, cu\u1ed9c g\u1ecdi c\u1ea7n g\u1ecdi l\u1ea1i \u0111\u1ec3 ho\u00e0n thi\u1ec7n th\u00f4ng tin."
}
▸ Output
{
"posted": true,
"thread_ts": "1785819626.124069"
}
✓
CRM_APIS
215ms
04/08 12:08
✓
CRM_ACTIVITIES
131ms
04/08 12:08
✓
SLACK_AUDIO
2.9s
04/08 12:08
✓
UPDATE_CLOSING
130ms
04/08 12:08
{
"is_closing": false,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải chị Nguyễn Ngọc Đông đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe Xe evret 2008 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Alo. Đúng rồi em. Đúng rồi em. Agent: Dạ em cảm ơn ... Client: Mua lại mà. Agent: Dạ vậy hiện tại xe mình đã sang tên chính chủ chưa hay còn đứng ủy quyền ạ? Client: Chính chủ rồi em ơi. Agent: Dạ em ghi nhận xe mình đã sang tên chính chủ rồi ạ. Vậy xe mình hiện có còn vay góp ngân hàng không ạ? Client: Còn vay ạ. Agent: Dạ xe mình còn vay ngân hàng ạ. Vậy xe mình đời sản xuất năm bao nhiêu ạ? Client: Xe lừa bán, không có vay ngân hàng. Agent: Dạ em xin lỗi chị, em nghe chưa rõ ạ. Chị có thể nhắc lại giúp em là xe mình có còn vay ngân hàng hay không ạ? Client: Không có, không có ngân hàng, không có vay ngân hàng. Agent: Dạ em ghi nhận là xe mình không còn vay ngân hàng ạ. Vậy xe mình đời sản xuất năm bao nhiêu ạ? Client: Hai lẻ tám em ạ. Agent: Dạ cho em xác nhận lại xe mình là đời sản xuất năm hai lẻ tám phải không ạ? Client: Đúng rồi em. Agent: Dạ em ghi nhận rồi ạ. Hiện tại xe mình đang ở khu vực nào ạ? Client: Ở Lâm Đồng anh ạ. Ở Bảo Lộc. Agent: Dạ em ghi nhận địa chỉ của mình ở Bảo Lộc, Lâm Đồng ạ. Vậy xe mình hiện đã chạy khoảng bao nhiêu kilomet rồi ạ? Client: 20 ngày là 20 vạn rồi em. Agent: Dạ em ghi nhận xe mình đã chạy khoảng hai mươi vạn kilomet rồi ạ. Vậy trong quá trình sử dụng, xe mình chắc chưa phát sinh đâm đụng hay ngập nước đúng không chị ha? Client: Không em. Agent: Dạ em ghi nhận ạ. Vậy chị bán xe lần này vì lý do gì ạ? Client: Đổi xe khác. Agent: Dạ mình đổi xe khác ạ. Không biết mình đã tìm hiểu hay đặt cọc mẫu xe nào chưa ạ? Client: Chưa, chưa em. Agent: Dạ em ghi nhận là mình chưa đặt cọc xe ạ. Vậy hiện tại chị có kế hoạch bán xe này trong bao lâu ạ? Tầm một tuần hay hơn ạ? Client: Một tuần, một tuần được em ạ. Agent: Dạ em ghi nhận mình muốn bán xe trong khoảng một tuần ạ. Vậy chị mong muốn bán xe này với mức giá khoảng bao nhiêu ạ? Client: Hỏi vậy thôi em ơi, hỏi lung tung vậy hỏi làm cái gì?