7cb8e9a3-dca5-4457-b498-c47ef0557d0c
CALL BACK
Time
29/07/2026 07:35:35
Duration
3m 28s
Campaign
-
Conversation ID
conv_3201kynmrs76ejzv7jdjsgzf88fh
Recording
AI Extraction
odo
450000
loan
KHÔNG VAY NGÂN HÀNG
year
2017
status
CALL BACK
summary
Cuộc gọi với khách hàng tên Vu, chủ xe Toyota Fortuner 2017 tại Vĩnh Long. Khách xác nhận xe chính chủ, không vay ngân hàng, đã chạy 450.000 km, chưa đâm đụng hay ngập nước. Khách muốn bán với giá 520 triệu, không gấp. Agent đã xác nhận giá và nói về phí 1%, nhưng chưa xác nhận Zalo và chưa đưa câu hướng dẫn cuối. Khách cũng có nhu cầu bán thêm xe Kia, agent hứa chuyển thông tin cho chuyên viên.
is_owner
CHÍNH CHỦ
location
Vĩnh Long, phường Thanh Đức
intention
SLOW
is_silent
-
info_score
8
is_closing
True
car_history
Xe chưa đâm đụng hay ngập nước
sale_reason
Không còn nhu cầu sử dụng
zalo_status
FALSE
asking_price
520000000
fee_confirmed
TRUE
Execution Steps
✓
FIND_LEAD
4ms
29/07 07:35
▸ Input
{
"phone": "0908181895"
}
▸ Output
{
"car_brand": "toyota",
"car_model": "fortuner",
"lead_id": "7cb8e9a3-dca5-4457-b498-c47ef0557d0c",
"name": "Vu",
"sales": "U09587HTCTE",
"sku": "SKU-ZPH5TY"
}
✓
PREPARE_CALL
2.6s
29/07 07:35
▸ Input
{
"car_brand": "toyota",
"car_model": "fortuner",
"name": "Vu",
"sku": "SKU-ZPH5TY"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1785285215.145569",
"variables": {
"anh_chi": "anh",
"car_make": "toyota fortuner 2017",
"data": "t\u00f3m t\u1eaft kh\u00e1ch h\u00e0ng: th\u1eddi gian mu\u1ed1n b\u00e1n:D\u01b0\u1edbi 1 th\u00e1ng, l\u00fd do b\u00e1n: Kh\u00f4ng c\u00f2n nhu c\u1ea7u s\u1eed d\u1ee5ng, odo: 450000, gi\u00e1 mong mu\u1ed1n: 520000000, v\u1ecb tr\u00ed: VinhLong",
"user_name": "Vu"
}
}
✓
OUTBOUND_CALL
10.3s
29/07 07:35
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0908181895",
"variables": {
"anh_chi": "anh",
"car_make": "toyota fortuner 2017",
"data": "t\u00f3m t\u1eaft kh\u00e1ch h\u00e0ng: th\u1eddi gian mu\u1ed1n b\u00e1n:D\u01b0\u1edbi 1 th\u00e1ng, l\u00fd do b\u00e1n: Kh\u00f4ng c\u00f2n nhu c\u1ea7u s\u1eed d\u1ee5ng, odo: 450000, gi\u00e1 mong mu\u1ed1n: 520000000, v\u1ecb tr\u00ed: VinhLong",
"user_name": "Vu"
}
}
▸ Output
{
"conversation_id": "conv_3201kynmrs76ejzv7jdjsgzf88fh",
"raw": {
"conversation_id": "conv_3201kynmrs76ejzv7jdjsgzf88fh",
"message": "Outbound call initiated",
"sip_call_id": "SCL_XgByMBBGQmLQ",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
4m 0s
29/07 07:39
▸ Input
{
"conversation_id": "conv_3201kynmrs76ejzv7jdjsgzf88fh"
}
▸ Output
{
"duration_secs": 208,
"status": "done"
}
✓
TRANSCRIPT
29/07 07:39
▸ Input
{
"raw_turns": 41
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Vu \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe toyota fortuner 2017 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo, em nghe. D\u1ea1.\nAgent: D\u1ea1 v\u00e2ng. ...\nClient: C\u00f3 m\u1ed7i ch\u1ecb.\nAgent: D\u1ea1 v\u00e2ng, v\u1eady l\u00e0 xe m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: D\u1ea1 \u0111\u00fang r\u1ed3i ch\u1ecb.\nAgent: D\u1ea1 v\u00e2ng. V\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng vay.\nAgent: D\u1ea1 kh\u00f4ng vay. V\u1eady xe m\u00ecnh \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m bao nhi\u00eau \u1ea1?\nClient: 2017.\nAgent: D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi b\u1ea3y ph\u1ea3i kh\u00f4ng anh?\nClient: Xe c\u1ee7a m\u00e0y th\u00ec.\nAgent: D\u1ea1 v\u00e2ng. Em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf V\u0129nh Long, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: \u1ede, \u1edd, ph\u01b0\u1eddng Thanh \u0110\u1ee9c, V\u0129nh Long.\nAgent: D\u1ea1 ph\u01b0\u1eddng Thanh \u0110\u1ee9c, V\u0129nh Long. Em ghi nh\u1eadn r\u1ed3i \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng b\u1ed1n tr\u0103m n\u0103m m\u01b0\u01a1i ngh\u00ecn kilomet, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: D\u1ea1, d\u1ea1.\nAgent: ...\nClient: D\u1ea1.\nAgent: D\u1ea1 v\u00e2ng. V\u1eady trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng anh ha?\nClient: D\u1ea1 \u0111\u00fang.\nAgent: D\u1ea1 v\u00e2ng. Em th\u1ea5y m\u00ecnh b\u00e1n...\nClient: \u1edc, kh\u00f4ng ch\u1ecb.\nAgent: D\u1ea1 v\u00e2ng. Em th\u1ea5y m\u00ecnh b\u00e1n xe v\u00ec kh\u00f4ng c\u00f2n nhu c\u1ea7u s\u1eed d\u1ee5ng, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: D\u1ea1.\nAgent: D\u1ea1 v\u00e2ng. V\u1eady hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n anh ha?\nClient: \u1edc, kh\u00f4ng g\u1ea5p.\nAgent: D\u1ea1 kh\u00f4ng g\u1ea5p. V\u1eady anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: \u1edc, 500 hai.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 n\u0103m tr\u0103m hai m\u01b0\u01a1i tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: T\u1ed1t r\u1ed3i ch\u1ecb \u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n n\u0103m tr\u0103m hai m\u01b0\u01a1i tri\u1ec7u c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. B\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t cho m\u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: \u1eeam, \u00e0, c\u00f2n th\u1eafc m\u1eafc c\u00f3 ngh\u0129a l\u00e0 b\u00e1n \u0111\u01b0\u1ee3c \u0111\u00f3 th\u00ec m\u1edbi c\u00f3 ph\u00ed, c\u00f2n kh\u00f4ng b\u00e1n kh\u00f4ng \u0111\u01b0\u1ee3c l\u00e0 kh\u00f4ng c\u00f3 ph\u00ed ph\u1ea3i kh\u00f4ng em?\nAgent: D\u1ea1 \u0111\u00fang r\u1ed3i \u1ea1. Ch\u1ec9 khi n\u00e0o m\u00ecnh b\u00e1n xe th\u00e0nh c\u00f4ng th\u00ec b\u00ean em m\u1edbi thu ph\u00ed d\u1ecbch v\u1ee5 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1.\nClient: D\u1ea1.\nAgent: Anh c\u00f2n th\u1eafc m\u1eafc g\u00ec n\u1eefa kh\u00f4ng \u1ea1?\nClient: D\u1ea1. D\u1ea1, kh\u00f4ng, kh\u00f4ng c\u1ea7n th\u1eafc m\u1eafc g\u00ec. \u1edc, \u0111\u1ec3 em, \u01a1, n\u00f3i ch\u0103ng, \u01a1, b\u00ean em c\u0169ng l\u00e0m d\u1ecbch v\u1ee5 xe m\u00e0 gi\u1edd kh\u00f4ng mu\u1ed1n l\u00e0m n\u1eefa, em c\u0169ng c\u00f2n chi\u1ebfc Kia \u0111\u00f3 em c\u0169ng b\u00e1n \u0111i ch\u1ecb.\nAgent: D\u1ea1 v\u00e2ng. V\u1eady anh c\u00f3 mu\u1ed1n b\u00ean em h\u1ed7 tr\u1ee3 b\u00e1n lu\u00f4n chi\u1ebfc Kia \u0111\u00f3 kh\u00f4ng \u1ea1?\nClient: \u1edc, \u0111i \u1ea1, \u0111i \u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn th\u00f4ng tin c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. Em s\u1ebd chuy\u1ec3n th\u00f4ng tin cho chuy\u00ean vi\u00ean b\u00ean em \u0111\u1ec3 h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n c\u1ea3 hai chi\u1ebfc xe nh\u00e9 \u1ea1. Chuy\u00ean vi\u00ean s\u1ebd li\u00ean h\u1ec7 l\u1ea1i v\u1edbi m\u00ecnh qua Zalo \u0111\u1ec3 t\u01b0 v\u1ea5n chi ti\u1ebft h\u01a1n \u1ea1. C\u1ea3m \u01a1n anh \u0111\u00e3 tin t\u01b0\u1edfng Vu-Ca \u1ea1.",
"length": 2805,
"turns": 39
}
✓
AI_EXTRACTION
16.5s
29/07 07:40
▸ Input
{
"model": "DeepSeek-V4-Flash",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\" v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i \"ph\u00ed 1%\" sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i ph\u00ed 1%, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Vu \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe toyota fortuner 2017 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo, em nghe. D\u1ea1.\nAgent: D\u1ea1 v\u00e2ng. ...\nClient: C\u00f3 m\u1ed7i ch\u1ecb.\nAgent: D\u1ea1 v\u00e2ng, v\u1eady l\u00e0 xe m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: D\u1ea1 \u0111\u00fang r\u1ed3i ch\u1ecb.\nAgent: D\u1ea1 v\u00e2ng. V\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng vay.\nAgent: D\u1ea1 kh\u00f4ng vay. V\u1eady xe m\u00ecnh \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m bao nhi\u00eau \u1ea1?\nClient: 2017.\nAgent: D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi b\u1ea3y ph\u1ea3i kh\u00f4ng anh?\nClient: Xe c\u1ee7a m\u00e0y th\u00ec.\nAgent: D\u1ea1 v\u00e2ng. Em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf V\u0129nh Long, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: \u1ede, \u1edd, ph\u01b0\u1eddng Thanh \u0110\u1ee9c, V\u0129nh Long.\nAgent: D\u1ea1 ph\u01b0\u1eddng Thanh \u0110\u1ee9c, V\u0129nh Long. Em ghi nh\u1eadn r\u1ed3i \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng b\u1ed1n tr\u0103m n\u0103m m\u01b0\u01a1i ngh\u00ecn kilomet, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: D\u1ea1, d\u1ea1.\nAgent: ...\nClient: D\u1ea1.\nAgent: D\u1ea1 v\u00e2ng. V\u1eady trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng anh ha?\nClient: D\u1ea1 \u0111\u00fang.\nAgent: D\u1ea1 v\u00e2ng. Em th\u1ea5y m\u00ecnh b\u00e1n...\nClient: \u1edc, kh\u00f4ng ch\u1ecb.\nAgent: D\u1ea1 v\u00e2ng. Em th\u1ea5y m\u00ecnh b\u00e1n xe v\u00ec kh\u00f4ng c\u00f2n nhu c\u1ea7u s\u1eed d\u1ee5ng, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: D\u1ea1.\nAgent: D\u1ea1 v\u00e2ng. V\u1eady hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n anh ha?\nClient: \u1edc, kh\u00f4ng g\u1ea5p.\nAgent: D\u1ea1 kh\u00f4ng g\u1ea5p. V\u1eady anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: \u1edc, 500 hai.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 n\u0103m tr\u0103m hai m\u01b0\u01a1i tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: T\u1ed1t r\u1ed3i ch\u1ecb \u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n n\u0103m tr\u0103m hai m\u01b0\u01a1i tri\u1ec7u c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. B\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t cho m\u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: \u1eeam, \u00e0, c\u00f2n th\u1eafc m\u1eafc c\u00f3 ngh\u0129a l\u00e0 b\u00e1n \u0111\u01b0\u1ee3c \u0111\u00f3 th\u00ec m\u1edbi c\u00f3 ph\u00ed, c\u00f2n kh\u00f4ng b\u00e1n kh\u00f4ng \u0111\u01b0\u1ee3c l\u00e0 kh\u00f4ng c\u00f3 ph\u00ed ph\u1ea3i kh\u00f4ng em?\nAgent: D\u1ea1 \u0111\u00fang r\u1ed3i \u1ea1. Ch\u1ec9 khi n\u00e0o m\u00ecnh b\u00e1n xe th\u00e0nh c\u00f4ng th\u00ec b\u00ean em m\u1edbi thu ph\u00ed d\u1ecbch v\u1ee5 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1.\nClient: D\u1ea1.\nAgent: Anh c\u00f2n th\u1eafc m\u1eafc g\u00ec n\u1eefa kh\u00f4ng \u1ea1?\nClient: D\u1ea1. D\u1ea1, kh\u00f4ng, kh\u00f4ng c\u1ea7n th\u1eafc m\u1eafc g\u00ec. \u1edc, \u0111\u1ec3 em, \u01a1, n\u00f3i ch\u0103ng, \u01a1, b\u00ean em c\u0169ng l\u00e0m d\u1ecbch v\u1ee5 xe m\u00e0 gi\u1edd kh\u00f4ng mu\u1ed1n l\u00e0m n\u1eefa, em c\u0169ng c\u00f2n chi\u1ebfc Kia \u0111\u00f3 em c\u0169ng b\u00e1n \u0111i ch\u1ecb.\nAgent: D\u1ea1 v\u00e2ng. V\u1eady anh c\u00f3 mu\u1ed1n b\u00ean em h\u1ed7 tr\u1ee3 b\u00e1n lu\u00f4n chi\u1ebfc Kia \u0111\u00f3 kh\u00f4ng \u1ea1?\nClient: \u1edc, \u0111i \u1ea1, \u0111i \u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn th\u00f4ng tin c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. Em s\u1ebd chuy\u1ec3n th\u00f4ng tin cho chuy\u00ean vi\u00ean b\u00ean em \u0111\u1ec3 h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n c\u1ea3 hai chi\u1ebfc xe nh\u00e9 \u1ea1. Chuy\u00ean vi\u00ean s\u1ebd li\u00ean h\u1ec7 l\u1ea1i v\u1edbi m\u00ecnh qua Zalo \u0111\u1ec3 t\u01b0 v\u1ea5n chi ti\u1ebft h\u01a1n \u1ea1. C\u1ea3m \u01a1n anh \u0111\u00e3 tin t\u01b0\u1edfng Vu-Ca \u1ea1."
}
▸ Output
{
"asking_price": "520000000",
"car_history": "Xe ch\u01b0a \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc",
"fee_confirmed": "TRUE",
"info_score": 8,
"intention": "SLOW",
"is_closing": true,
"is_owner": "CH\u00cdNH CH\u1ee6",
"is_silent": false,
"loan": "KH\u00d4NG VAY NG\u00c2N H\u00c0NG",
"location": "V\u0129nh Long, ph\u01b0\u1eddng Thanh \u0110\u1ee9c",
"odo": "450000",
"sale_reason": "Kh\u00f4ng c\u00f2n nhu c\u1ea7u s\u1eed d\u1ee5ng",
"status": "CALL BACK",
"summary": "Cu\u1ed9c g\u1ecdi v\u1edbi kh\u00e1ch h\u00e0ng t\u00ean Vu, ch\u1ee7 xe Toyota Fortuner 2017 t\u1ea1i V\u0129nh Long. Kh\u00e1ch x\u00e1c nh\u1eadn xe ch\u00ednh ch\u1ee7, kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u0111\u00e3 ch\u1ea1y 450.000 km, ch\u01b0a \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc. Kh\u00e1ch mu\u1ed1n b\u00e1n v\u1edbi gi\u00e1 520 tri\u1ec7u, kh\u00f4ng g\u1ea5p. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 v\u00e0 n\u00f3i v\u1ec1 ph\u00ed 1%, nh\u01b0ng ch\u01b0a x\u00e1c nh\u1eadn Zalo v\u00e0 ch\u01b0a \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i. Kh\u00e1ch c\u0169ng c\u00f3 nhu c\u1ea7u b\u00e1n th\u00eam xe Kia, agent h\u1ee9a chuy\u1ec3n th\u00f4ng tin cho chuy\u00ean vi\u00ean.",
"year": "2017",
"zalo_status": "FALSE"
}
✓
SLACK_POST
650ms
29/07 07:40
▸ Input
{
"sales_slack_id": "U09587HTCTE",
"sku": "SKU-ZPH5TY",
"status": "CALL BACK",
"summary": "Cu\u1ed9c g\u1ecdi v\u1edbi kh\u00e1ch h\u00e0ng t\u00ean Vu, ch\u1ee7 xe Toyota Fortuner 2017 t\u1ea1i V\u0129nh Long. Kh\u00e1ch x\u00e1c nh\u1eadn xe ch\u00ednh ch\u1ee7, kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u0111\u00e3 ch\u1ea1y 450.000 km, ch\u01b0a \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc. Kh\u00e1ch mu\u1ed1n b\u00e1n v\u1edbi gi\u00e1 520 tri\u1ec7u, kh\u00f4ng g\u1ea5p. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 v\u00e0 n\u00f3i v\u1ec1 ph\u00ed 1%, nh\u01b0ng ch\u01b0a x\u00e1c nh\u1eadn Zalo v\u00e0 ch\u01b0a \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i. Kh\u00e1ch c\u0169ng c\u00f3 nhu c\u1ea7u b\u00e1n th\u00eam xe Kia, agent h\u1ee9a chuy\u1ec3n th\u00f4ng tin cho chuy\u00ean vi\u00ean."
}
▸ Output
{
"posted": true,
"thread_ts": "1785285215.145569"
}
✓
CRM_APIS
153ms
29/07 07:40
✓
CRM_ACTIVITIES
104ms
29/07 07:40
✓
SLACK_AUDIO
4.6s
29/07 07:40
✓
UPDATE_CLOSING
187ms
29/07 07:40
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh Vu đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe toyota fortuner 2017 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Alo, em nghe. Dạ. Agent: Dạ vâng. ... Client: Có mỗi chị. Agent: Dạ vâng, vậy là xe mình mua mới chính chủ từ đầu đúng không ạ? Client: Dạ đúng rồi chị. Agent: Dạ vâng. Vậy xe mình hiện có còn vay góp ngân hàng không ạ? Client: Không vay. Agent: Dạ không vay. Vậy xe mình đời sản xuất năm bao nhiêu ạ? Client: 2017. Agent: Dạ cho em xác nhận lại xe mình là đời sản xuất năm hai không mười bảy phải không anh? Client: Xe của mày thì. Agent: Dạ vâng. Em thấy địa chỉ của anh ở Vĩnh Long, không biết cụ thể mình ở khu vực nào ạ? Client: Ở, ờ, phường Thanh Đức, Vĩnh Long. Agent: Dạ phường Thanh Đức, Vĩnh Long. Em ghi nhận rồi ạ. Dạ xe mình hiện đã chạy khoảng bốn trăm năm mươi nghìn kilomet, đúng không ạ? Client: Dạ, dạ. Agent: ... Client: Dạ. Agent: Dạ vâng. Vậy trong quá trình sử dụng, xe mình chắc chưa phát sinh đâm đụng hay ngập nước đúng không anh ha? Client: Dạ đúng. Agent: Dạ vâng. Em thấy mình bán... Client: Ờ, không chị. Agent: Dạ vâng. Em thấy mình bán xe vì không còn nhu cầu sử dụng, đúng không ạ? Client: Dạ. Agent: Dạ vâng. Vậy hiện tại anh có kế hoạch bán xe này trong bao lâu ạ? Tầm một tuần hay hơn anh ha? Client: Ờ, không gấp. Agent: Dạ không gấp. Vậy anh mong muốn bán xe này với mức giá khoảng bao nhiêu ạ? Client: Ờ, 500 hai. Agent: Dạ em xin phép đọc lại mức giá mong muốn của mình nhé, có thể em nghe sai nên có gì mình chỉnh giúp em nha. Dạ năm trăm hai mươi triệu đúng không ạ? Client: Tốt rồi chị ạ. Agent: Dạ em ghi nhận mức giá mong muốn năm trăm hai mươi triệu của mình rồi ạ. Bên em thu phí dịch vụ chỉ một phần trăm trên giá bán cuối cùng thôi ạ. Bên em kết nối hơn hai nghìn người mua tiềm năng để mang lại giá tốt nhất cho mình ạ. Anh có thắc mắc gì về phí dịch vụ hay cách hoạt động của Vu-Ca không ạ? Client: Ừm, à, còn thắc mắc có nghĩa là bán được đó thì mới có phí, còn không bán không được là không có phí phải không em? Agent: Dạ đúng rồi ạ. Chỉ khi nào mình bán xe thành công thì bên em mới thu phí dịch vụ một phần trăm trên giá bán cuối cùng thôi ạ. Client: Dạ. Agent: Anh còn thắc mắc gì nữa không ạ? Client: Dạ. Dạ, không, không cần thắc mắc gì. Ờ, để em, ơ, nói chăng, ơ, bên em cũng làm dịch vụ xe mà giờ không muốn làm nữa, em cũng còn chiếc Kia đó em cũng bán đi chị. Agent: Dạ vâng. Vậy anh có muốn bên em hỗ trợ bán luôn chiếc Kia đó không ạ? Client: Ờ, đi ạ, đi ạ. Agent: Dạ em ghi nhận thông tin của mình rồi ạ. Em sẽ chuyển thông tin cho chuyên viên bên em để hỗ trợ mình bán cả hai chiếc xe nhé ạ. Chuyên viên sẽ liên hệ lại với mình qua Zalo để tư vấn chi tiết hơn ạ. Cảm ơn anh đã tin tưởng Vu-Ca ạ.