{
  "phone": "0978237355"
}

{
  "car_brand": "Kia",
  "car_model": "Morning",
  "name": "H\u00f9ng Nguy\u1ec5n",
  "sku": "FB-X4FS44A5"
}

{
  "agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
  "phone": "0978237355",
  "variables": {
    "anh_chi": "anh",
    "car_make": "Kia Morning 2019",
    "data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
    "user_name": "H\u00f9ng Nguy\u1ec5n"
  }
}

{
  "conversation_id": "conv_1801kyc94dx2e78sm498znk0b6a4"
}

{
  "raw_turns": 44
}

{
  "model": "DeepSeek-V4-Flash",
  "system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n   - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n   - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n   - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n   - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n     a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n     b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n     c. Agent \u0111\u00e3 n\u00f3i r\u00f5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\" v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n     d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n     e. info_score \u2265 7.\n     N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n   - \u0027CALL BACK\u0027:\n     \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n     \u2022 Ho\u1eb7c info_score \u003c 7.\n     \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i \"ph\u00ed 1%\" sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i ph\u00ed 1%, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
  "transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh H\u00f9ng Nguy\u1ec5n \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Kia Morning 2019 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: \u00d4! \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i. \u00c0. R\u1ed3i, r\u1ed3i. R\u1ed3i.\nAgent: D\u1ea1...\nClient: \u00c0, c\u00e1i, \u1edd, xe n\u00e0y l\u00e0 mua l\u1ea1i, mua, mua l\u1ea1i, \u1edd, 400, x\u00e0i, \u1edd, \u1edd, \u1ea5p b\u00e0 ch\u1ecb, m\u1edbi m\u1edbi mua \u00e1, mua l\u1ea1i b\u00e0 ch\u1ecb.\nAgent: D\u1ea1, xe m\u00ecnh mua l\u1ea1i t\u1eeb...\nClient: C\u00f4 ph\u1ea3i chia-- c\u00f4 ph\u1ea3i chia tin cho anh C\u1ea9m Long An lu\u00f4n. C\u1ea9m Hoa Long An lu\u00f4n m\u00e0. B\u00e0 ch\u1ecb, ch\u1ecb \u0111\u1ee5ng \u00e0.\nAgent: D\u1ea1, hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111\u00e3 sang t\u00ean...\nClient: \u0110\u1ed1 m\u00e0y, \u0111\u1ed1 m\u00e0y ch\u1eedi.\nAgent: D\u1ea1, ...\nClient: Ch\u01b0a, ch\u01b0a, ch\u01b0a. \u1ede \u0111\u00e2y cho b\u00e0 ch\u1ecb xin danh lu\u00f4n \u00e1.\nAgent: D\u1ea1, hi\u1ec7n t\u1ea1i gi\u1ea5y \u0111\u0103ng k\u00fd xe...\nClient: D\u1ea1, em \u1ea1, em \u1edf tr\u00ean t\u1ec9nh \u0110\u1eafk N\u00f4ng \u1ea1. \u1ede Long An. \u1ede Long An lu\u00f4n \u0111\u00f3 ch\u1ecb.\nAgent: D\u1ea1, hi\u1ec7n t\u1ea1i gi\u1ea5y \u0111\u0103ng k\u00fd xe \u0111ang \u0111\u1ee9ng t\u00ean m\u00ecnh hay t\u00ean ng\u01b0\u1eddi kh\u00e1c \u1ea1?\nClient: Alo! T\u00ean ng\u01b0\u1eddi kh\u00e1c, t\u00ean ng\u01b0\u1eddi kh\u00e1c, t\u00ean b\u00e0 ch\u1ecb.\nAgent: D\u1ea1, v\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng, kh\u00f4ng, kh\u00f4ng. Ti\u1ec1n, \u1edd, ti\u1ec1n m\u1eb7t c\u00e1c b\u1ea1n.\nAgent: D\u1ea1, em ghi nh\u1eadn. D\u1ea1, cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi ch\u00edn ph\u1ea3i kh\u00f4ng anh?\nClient: D\u1ea1. \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i. \u0110\u00e2u x\u00e0i?\nAgent: D\u1ea1, em ghi nh\u1eadn. D\u1ea1, hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: \u00c0, khu V\u1ecb Thinh \u0111\u00f3, anh Man.\nAgent: D\u1ea1, em ghi ...\nClient: Chuy\u1ebfn \u0111\u01b0\u1eddng Long An.\nAgent: D\u1ea1, em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u1edf Long An. D\u1ea1, xe m\u00ecnh hi\u1ec7n \u0111\u00e3...\nClient: D\u1ea1. \u1edc, c\u00e1i \u0111\u00f3 th\u00ec em nghe l\u00e0 \u0111ang, \u0111ang \u0111i ngo\u00e0i l\u1ed7 \u00e1.\nClient: S\u00e1u.\nAgent: D\u1ea1, ...\nClient: R\u1ed3i, r\u1ed3i. R\u1ed3i.\nAgent: D\u1ea1, xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: 166.000 km.\nAgent: ...\nClient: Em s\u1eafp v\u00f4 l\u1ea1i, em s\u1eafp v\u00f4 l\u1ea1i r\u1ed3i \u0111\u00f3 ch\u1ecb. D\u1ea1, d\u1ea1, d\u1ea1, d\u1ea1, d\u1ea1. 166.000 \u00e0.\nAgent: D\u1ea1, em ghi nh\u1eadn l\u00e0 m\u1ed9t tr\u0103m s\u00e1u m\u01b0\u01a1i s\u00e1u ngh\u00ecn kilomet. D\u1ea1, kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng, kh\u00f4ng, kh\u00f4ng. \u1ede v\u00f9ng n\u00e0y v\u00f9ng, \u1edd, cao m\u00e0. V\u00f9ng tuy\u1ebfn \u0111\u01b0\u1eddng n\u00e0y v\u00f9ng cao m\u00e0. C\u00e1i da-- c\u00e1i, c\u00e1i da qu\u1eb9t th\u00ec c\u00f3, da qu\u1eb9t th\u00ec c\u00f3. C\u00f2n, c\u00f2n c\u00e1i, \u1edd, c\u00e1i ng\u1eadp n\u01b0\u1edbc v\u1edbi c\u00e1i \u0111\u00f3 l\u00e0 bao. Kh\u00f4ng, kh\u00f4ng, kh\u00f4ng c\u00f3 \u0111\u00f3.\nAgent: D\u1ea1, em ghi nh\u1eadn. D\u1ea1, anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: Th\u00ec, \u1edd, t\u00ednh \u0111\u1ed5i \u0111\u1eddi th\u00f4i, t\u00ednh \u0111\u1ed5i l\u00ean, \u01a1, xe b\u1ea3y ch\u1ed7 m\u00e0. B\u1ed1n ch\u1ed7 th\u00ec \u0111\u1ed5i l\u00ean b\u1ea3y ch\u1ed7 th\u00f4i.\nAgent: D\u1ea1, kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: \u0110\u1eb7t c\u1ecdc.\nAgent: ...\nClient: Th\u00ec xe, xe, xe n\u00e0y, \u1edd, xe, xe n\u00e0y n\u00f3 kh\u00f4ng, kh\u00f4ng c\u00f3 b\u1ea3o d\u01b0\u1ee1ng. T\u1ea1i v\u00ec n\u00f3 v\u1ec1 n\u00f4ng, \u1edd, v\u1ec1, v\u1ec1, v\u1ec1 n\u00f4ng th\u00f4n c\u0169ng kh\u00f4ng c\u00f3 b\u1ea3o d\u01b0\u1ee1ng.\nAgent: ...\nClient: C\u0169ng c\u00f3 mua \u0111\u1ed3, mua \u0111\u1ea1c v\u1ec1 s\u1eeda th\u00f4i, ch\u1ee9 kh\u00f4ng, kh\u00f4ng b\u1ea3o d\u01b0\u1ee1ng, kh\u00f4ng c\u00f3 l\u00ean h\u00e3ng b\u1ea3o d\u01b0\u1ee1ng.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1, m\u00ecnh \u0111\u00e3 \u0111\u1eb7t c\u1ecdc xe r\u1ed3i...\nClient: D\u1ea1, d\u1ea1. D\u1ea1, d\u1ea1, d\u1ea1.\nAgent: D\u1ea1, m\u00ecnh d\u1ef1 ki\u1ebfn kho\u1ea3ng bao l\u00e2u n\u1eefa l\u1ea5y xe ..."
}

{
  "sales_slack_id": "U09587HTCTE",
  "sku": "FB-X4FS44A5",
  "status": "CALL BACK",
  "summary": "Cu\u1ed9c g\u1ecdi v\u1edbi anh H\u00f9ng Nguy\u1ec5n, ch\u1ee7 xe Kia Morning 2019 mua l\u1ea1i t\u1eeb b\u00e0 ch\u1ecb ch\u01b0a sang t\u00ean. Xe \u0111\u00e3 ch\u1ea1y 166.000 km, kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u1edf Long An. Kh\u00e1ch mu\u1ed1n b\u00e1n \u0111\u1ec3 \u0111\u1ed5i xe 7 ch\u1ed7, \u0111\u00e3 \u0111\u1eb7t c\u1ecdc xe m\u1edbi. Agent ch\u01b0a x\u00e1c nh\u1eadn Zalo, ch\u01b0a h\u1ecfi gi\u00e1, ch\u01b0a n\u00f3i ph\u00ed 1% v\u00e0 ch\u01b0a h\u01b0\u1edbng d\u1eabn cu\u1ed1i, n\u00ean c\u1ea7n g\u1ecdi l\u1ea1i."
}