c3296c66-71bc-4ddf-913a-afcf730e01b8
SUCCESS
Time
11/08/2026 09:43:04
Duration
3m 24s
Campaign
-
Conversation ID
conv_3501kzqb7jqvfearpbnd27eq7ye5
Recording
AI Extraction
odo
19000
loan
KHÔNG VAY NGÂN HÀNG
year
2024
status
SUCCESS
summary
Khách hàng là chính chủ xe VF3 bản thuê pin, đời 2024, không vay ngân hàng, đã chạy gần 19.000 km, chưa va chạm hay ngập nước. Anh muốn bán xe để đổi sang mẫu khác (Willy AX2 hoặc VF5) trong vòng 1-2 tháng, không gấp. Giá mong muốn là 220 triệu đồng, đã được agent đọc lại và xác nhận. Agent đã nêu rõ phí dịch vụ 1% và kết nối hơn 2000 người mua tiềm năng, đồng thời xác nhận số Zalo đúng và hướng dẫn gửi ảnh xe và giấy đăng kiểm sau khi kết bạn.
is_owner
CHÍNH CHỦ
location
Hồ Chí Minh, Quận 7
intention
SLOW
is_silent
-
info_score
11
is_closing
True
car_history
Chưa từng va chạm nặng hay ngập nước.
sale_reason
Muốn đổi xe khác
zalo_status
TRUE
asking_price
220000000
fee_confirmed
TRUE
Execution Steps
✓
FIND_LEAD
11ms
11/08 09:43
▸ Input
{
"phone": "0388147445"
}
▸ Output
{
"car_brand": "Vf3",
"car_model": "b\u1ea3n thu\u00ea pin 19k",
"lead_id": "c3296c66-71bc-4ddf-913a-afcf730e01b8",
"name": "pham lu anh khoa",
"sales": "U07UFLAMJ6B",
"sku": "FB-U7NEJVBH"
}
✓
FILTER_SALES
6ms
11/08 09:43
▸ Input
{
"sales_slack_id": "U07UFLAMJ6B"
}
▸ Output
{
"decision": "CALL"
}
✓
PREPARE_CALL
2.9s
11/08 09:43
▸ Input
{
"car_brand": "Vf3",
"car_model": "b\u1ea3n thu\u00ea pin 19k",
"name": "pham lu anh khoa",
"sku": "FB-U7NEJVBH"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1786416063.501089",
"variables": {
"anh_chi": "anh",
"car_make": "Vf3 b\u1ea3n thu\u00ea pin 19k",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "pham lu anh khoa"
}
}
✓
OUTBOUND_CALL
22.5s
11/08 09:43
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0388147445",
"variables": {
"anh_chi": "anh",
"car_make": "Vf3 b\u1ea3n thu\u00ea pin 19k",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "pham lu anh khoa"
}
}
▸ Output
{
"conversation_id": "conv_3501kzqb7jqvfearpbnd27eq7ye5",
"raw": {
"conversation_id": "conv_3501kzqb7jqvfearpbnd27eq7ye5",
"message": "Outbound call initiated",
"sip_call_id": "SCL_6gpFtK3Hrq4N",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
4m 0s
11/08 09:47
▸ Input
{
"conversation_id": "conv_3501kzqb7jqvfearpbnd27eq7ye5"
}
▸ Output
{
"duration_secs": 204,
"status": "done"
}
✓
TRANSCRIPT
11/08 09:47
▸ Input
{
"raw_turns": 42
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh pham lu anh khoa \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Vf3 b\u1ea3n thu\u00ea pin 19k \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. \u00c0, ph\u1ea3i \u1ea1. \u1edcm. \u00c0.\nAgent: D\u1ea1...\nClient: D\u1ea1 \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: A, kh\u00f4ng c\u00f3 \u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai ba ph\u1ea3i kh\u00f4ng anh?\nClient: A, hai kh\u00f4ng hai b\u1ed1n.\nAgent: D\u1ea1 hai kh\u00f4ng hai b\u1ed1n \u1ea1. D\u1ea1 em ghi nh\u1eadn. D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: \u00c0, \u1edf qu\u1eadn, qu\u1eadn B\u1ea3y.\nAgent: D\u1ea1 qu\u1eadn B\u1ea3y \u1ea1. D\u1ea1 em ghi nh\u1eadn. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: \u1edc, g\u1ea7n 19.000 kilomet.\nAgent: D\u1ea1 g\u1ea7n m\u01b0\u1eddi ch\u00edn ngh\u00ecn kilomet. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: \u00c0, ch\u01b0a bao gi\u1edd b\u1ecb.\nAgent: D\u1ea1 em ghi nh\u1eadn. D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: \u00c0, mu\u1ed1n \u0111\u1ed5i xe kh\u00e1c.\nAgent: D\u1ea1 m\u00ecnh mu\u1ed1n \u0111\u1ed5i xe kh\u00e1c. D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: \u1edc, l\u00e0 anh xem con Willy AX2 ho\u1eb7c l\u00e0 con, \u1edd, VF5.\nAgent: D\u1ea1 anh \u0111\u00e3 t\u00ecm hi\u1ec3u m\u1eabu xe \u0111\u00f3 r\u1ed3i \u1ea1. D\u1ea1 m\u00ecnh d\u1ef1 ki\u1ebfn kho\u1ea3ng bao ...\nClient: \u00c0, c\u00f3 hai-- \u1edd, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 m\u00ecnh d\u1ef1 ki\u1ebfn kho\u1ea3ng bao l\u00e2u n\u1eefa l\u1ea5y xe m\u1edbi \u1ea1?\nClient: \u1edc, c\u00f3 th\u1ec3 hai th\u00e1ng n\u1eefa.\nAgent: D\u1ea1 hai th\u00e1ng n\u1eefa \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n...\nClient: D\u1ea1. \u1eeam, \u00e0, c\u00f3 th\u1ec3 trong v\u00f2ng m\u1ed9t th\u00e1ng c\u0169ng \u0111\u01b0\u1ee3c, hai th\u00e1ng c\u0169ng \u0111\u01b0\u1ee3c. Kh\u00f4ng, \u1edd, kh\u00f4ng, kh\u00f4ng c\u00f3 g\u1ea5p.\nAgent: D\u1ea1 kh\u00f4ng g\u1ea5p \u1ea1. D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y...\nClient: \u1eea.\nClient: \u0110\u1ed3ng \u1ea1.\nAgent: D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: \u1eeam, c\u00f3 th\u1ec3 l\u00e0\u00e0\u00e0 220 tri\u1ec7u.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 hai tr\u0103m hai m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eea.\nClient: \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n hai tr\u0103m hai m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: \u1edc, kh\u00f4ng c\u00f3 nha. \u1eeam.\nAgent: D\u1ea1 anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a m\u00ecnh kh\u00f4ng \u1ea1, s\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay...\nClient: \u1edc, \u0111\u00fang.\nAgent: D\u1ea1 \u0111\u00fang \u1ea1. D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a...\nClient: \u1eeam.\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: OK. \u1eeam.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh. Ch\u00fac anh m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh \u1ea1.",
"length": 2926,
"turns": 42
}
✓
AI_EXTRACTION
7.3s
11/08 09:47
▸ Input
{
"model": "deepseek-v4-flash:0731-cloud",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh pham lu anh khoa \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Vf3 b\u1ea3n thu\u00ea pin 19k \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. \u00c0, ph\u1ea3i \u1ea1. \u1edcm. \u00c0.\nAgent: D\u1ea1...\nClient: D\u1ea1 \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: A, kh\u00f4ng c\u00f3 \u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai ba ph\u1ea3i kh\u00f4ng anh?\nClient: A, hai kh\u00f4ng hai b\u1ed1n.\nAgent: D\u1ea1 hai kh\u00f4ng hai b\u1ed1n \u1ea1. D\u1ea1 em ghi nh\u1eadn. D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: \u00c0, \u1edf qu\u1eadn, qu\u1eadn B\u1ea3y.\nAgent: D\u1ea1 qu\u1eadn B\u1ea3y \u1ea1. D\u1ea1 em ghi nh\u1eadn. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: \u1edc, g\u1ea7n 19.000 kilomet.\nAgent: D\u1ea1 g\u1ea7n m\u01b0\u1eddi ch\u00edn ngh\u00ecn kilomet. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: \u00c0, ch\u01b0a bao gi\u1edd b\u1ecb.\nAgent: D\u1ea1 em ghi nh\u1eadn. D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: \u00c0, mu\u1ed1n \u0111\u1ed5i xe kh\u00e1c.\nAgent: D\u1ea1 m\u00ecnh mu\u1ed1n \u0111\u1ed5i xe kh\u00e1c. D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: \u1edc, l\u00e0 anh xem con Willy AX2 ho\u1eb7c l\u00e0 con, \u1edd, VF5.\nAgent: D\u1ea1 anh \u0111\u00e3 t\u00ecm hi\u1ec3u m\u1eabu xe \u0111\u00f3 r\u1ed3i \u1ea1. D\u1ea1 m\u00ecnh d\u1ef1 ki\u1ebfn kho\u1ea3ng bao ...\nClient: \u00c0, c\u00f3 hai-- \u1edd, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 m\u00ecnh d\u1ef1 ki\u1ebfn kho\u1ea3ng bao l\u00e2u n\u1eefa l\u1ea5y xe m\u1edbi \u1ea1?\nClient: \u1edc, c\u00f3 th\u1ec3 hai th\u00e1ng n\u1eefa.\nAgent: D\u1ea1 hai th\u00e1ng n\u1eefa \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n...\nClient: D\u1ea1. \u1eeam, \u00e0, c\u00f3 th\u1ec3 trong v\u00f2ng m\u1ed9t th\u00e1ng c\u0169ng \u0111\u01b0\u1ee3c, hai th\u00e1ng c\u0169ng \u0111\u01b0\u1ee3c. Kh\u00f4ng, \u1edd, kh\u00f4ng, kh\u00f4ng c\u00f3 g\u1ea5p.\nAgent: D\u1ea1 kh\u00f4ng g\u1ea5p \u1ea1. D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y...\nClient: \u1eea.\nClient: \u0110\u1ed3ng \u1ea1.\nAgent: D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: \u1eeam, c\u00f3 th\u1ec3 l\u00e0\u00e0\u00e0 220 tri\u1ec7u.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 hai tr\u0103m hai m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eea.\nClient: \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n hai tr\u0103m hai m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: \u1edc, kh\u00f4ng c\u00f3 nha. \u1eeam.\nAgent: D\u1ea1 anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a m\u00ecnh kh\u00f4ng \u1ea1, s\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay...\nClient: \u1edc, \u0111\u00fang.\nAgent: D\u1ea1 \u0111\u00fang \u1ea1. D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a...\nClient: \u1eeam.\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: OK. \u1eeam.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh. Ch\u00fac anh m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh \u1ea1."
}
▸ Output
{
"asking_price": "220000000",
"car_history": "Ch\u01b0a t\u1eebng va ch\u1ea1m n\u1eb7ng hay ng\u1eadp n\u01b0\u1edbc.",
"fee_confirmed": "TRUE",
"info_score": 11,
"intention": "SLOW",
"is_closing": true,
"is_owner": "CH\u00cdNH CH\u1ee6",
"is_silent": false,
"loan": "KH\u00d4NG VAY NG\u00c2N H\u00c0NG",
"location": "H\u1ed3 Ch\u00ed Minh, Qu\u1eadn 7",
"odo": "19000",
"sale_reason": "Mu\u1ed1n \u0111\u1ed5i xe kh\u00e1c",
"status": "SUCCESS",
"summary": "Kh\u00e1ch h\u00e0ng l\u00e0 ch\u00ednh ch\u1ee7 xe VF3 b\u1ea3n thu\u00ea pin, \u0111\u1eddi 2024, kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u0111\u00e3 ch\u1ea1y g\u1ea7n 19.000 km, ch\u01b0a va ch\u1ea1m hay ng\u1eadp n\u01b0\u1edbc. Anh mu\u1ed1n b\u00e1n xe \u0111\u1ec3 \u0111\u1ed5i sang m\u1eabu kh\u00e1c (Willy AX2 ho\u1eb7c VF5) trong v\u00f2ng 1-2 th\u00e1ng, kh\u00f4ng g\u1ea5p. Gi\u00e1 mong mu\u1ed1n l\u00e0 220 tri\u1ec7u \u0111\u1ed3ng, \u0111\u00e3 \u0111\u01b0\u1ee3c agent \u0111\u1ecdc l\u1ea1i v\u00e0 x\u00e1c nh\u1eadn. Agent \u0111\u00e3 n\u00eau r\u00f5 ph\u00ed d\u1ecbch v\u1ee5 1% v\u00e0 k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng, \u0111\u1ed3ng th\u1eddi x\u00e1c nh\u1eadn s\u1ed1 Zalo \u0111\u00fang v\u00e0 h\u01b0\u1edbng d\u1eabn g\u1eedi \u1ea3nh xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m sau khi k\u1ebft b\u1ea1n.",
"year": "2024",
"zalo_status": "TRUE"
}
✓
SLACK_POST
654ms
11/08 09:47
▸ Input
{
"sales_slack_id": "U07UFLAMJ6B",
"sku": "FB-U7NEJVBH",
"status": "SUCCESS",
"summary": "Kh\u00e1ch h\u00e0ng l\u00e0 ch\u00ednh ch\u1ee7 xe VF3 b\u1ea3n thu\u00ea pin, \u0111\u1eddi 2024, kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u0111\u00e3 ch\u1ea1y g\u1ea7n 19.000 km, ch\u01b0a va ch\u1ea1m hay ng\u1eadp n\u01b0\u1edbc. Anh mu\u1ed1n b\u00e1n xe \u0111\u1ec3 \u0111\u1ed5i sang m\u1eabu kh\u00e1c (Willy AX2 ho\u1eb7c VF5) trong v\u00f2ng 1-2 th\u00e1ng, kh\u00f4ng g\u1ea5p. Gi\u00e1 mong mu\u1ed1n l\u00e0 220 tri\u1ec7u \u0111\u1ed3ng, \u0111\u00e3 \u0111\u01b0\u1ee3c agent \u0111\u1ecdc l\u1ea1i v\u00e0 x\u00e1c nh\u1eadn. Agent \u0111\u00e3 n\u00eau r\u00f5 ph\u00ed d\u1ecbch v\u1ee5 1% v\u00e0 k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng, \u0111\u1ed3ng th\u1eddi x\u00e1c nh\u1eadn s\u1ed1 Zalo \u0111\u00fang v\u00e0 h\u01b0\u1edbng d\u1eabn g\u1eedi \u1ea3nh xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m sau khi k\u1ebft b\u1ea1n."
}
▸ Output
{
"posted": true,
"thread_ts": "1786416063.501089"
}
✓
CRM_APIS
220ms
11/08 09:47
✓
CRM_ACTIVITIES
139ms
11/08 09:47
✓
SLACK_AUDIO
6.1s
11/08 09:47
✓
UPDATE_CLOSING
175ms
11/08 09:47
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh pham lu anh khoa đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe Vf3 bản thuê pin 19k ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Alo. À, phải ạ. Ờm. À. Agent: Dạ... Client: Dạ đúng rồi. Agent: Dạ em ghi nhận ạ. Dạ xe mình hiện có còn vay góp ngân hàng không ạ? Client: A, không có ạ. Agent: Dạ em ghi nhận. Dạ cho em xác nhận lại xe mình là đời sản xuất năm hai không hai ba phải không anh? Client: A, hai không hai bốn. Agent: Dạ hai không hai bốn ạ. Dạ em ghi nhận. Dạ em thấy địa chỉ của anh ở thành phố Hồ Chí Minh, không biết cụ thể mình ở quận nào ạ? Client: À, ở quận, quận Bảy. Agent: Dạ quận Bảy ạ. Dạ em ghi nhận. Dạ xe mình hiện đã chạy khoảng bao nhiêu kilomet rồi ạ? Client: Ờ, gần 19.000 kilomet. Agent: Dạ gần mười chín nghìn kilomet. Dạ không biết xe mình có từng va chạm nặng hay bị ngập nước gì không ạ? Client: À, chưa bao giờ bị. Agent: Dạ em ghi nhận. Dạ anh bán xe lần này vì lý do gì ạ? Client: À, muốn đổi xe khác. Agent: Dạ mình muốn đổi xe khác. Dạ không biết mình đã tìm hiểu hay đặt cọc mẫu xe nào chưa ạ? Client: Ờ, là anh xem con Willy AX2 hoặc là con, ờ, VF5. Agent: Dạ anh đã tìm hiểu mẫu xe đó rồi ạ. Dạ mình dự kiến khoảng bao ... Client: À, có hai-- ờ, đúng rồi. Agent: Dạ mình dự kiến khoảng bao lâu nữa lấy xe mới ạ? Client: Ờ, có thể hai tháng nữa. Agent: Dạ hai tháng nữa ạ. Dạ hiện tại anh có kế hoạch bán xe này trong bao lâu ạ? Tầm một tuần hay hơn... Client: Dạ. Ừm, à, có thể trong vòng một tháng cũng được, hai tháng cũng được. Không, ờ, không, không có gấp. Agent: Dạ không gấp ạ. Dạ anh mong muốn bán xe này... Client: Ừ. Client: Đồng ạ. Agent: Dạ anh mong muốn bán xe này với mức giá khoảng bao nhiêu ạ? Client: Ừm, có thể lààà 220 triệu. Agent: Dạ em xin phép đọc lại mức giá mong muốn của mình nhé, có thể em nghe sai nên có gì mình chỉnh giúp em nha. Dạ hai trăm hai mươi triệu đồng đúng không ạ? Client: Ừ. Client: Đúng rồi ạ. Agent: Dạ em ghi nhận mức giá mong muốn hai trăm hai mươi triệu đồng của mình rồi ạ. Dạ bên em thu phí dịch vụ chỉ một phần trăm trên giá bán cuối cùng thôi ạ. Bên em kết nối hơn hai nghìn người mua tiềm năng để mang lại giá tốt nhất và hỗ trợ hồ sơ mua bán xe nhanh nhất cho mình ạ. Anh có thắc mắc gì về phí dịch vụ hay cách hoạt động của Vu-Ca không ạ? Client: Ờ, không có nha. Ừm. Agent: Dạ anh cho em xác nhận số điện thoại em đang gọi có phải là số Zalo của mình không ạ, số này mình có chặn tìm kiếm hay... Client: Ờ, đúng. Agent: Dạ đúng ạ. Dạ em đã ghi nhận thông tin xe của... Client: Ừm. Client: Đúng rồi. Agent: Dạ em đã ghi nhận thông tin xe của mình rồi ạ, sẽ có chuyên viên Vu-Ca kết bạn và hỗ trợ tiếp tục ạ. Sau khi kết bạn Zalo anh gửi giúp em bộ ảnh nội ngoại thất xe và giấy đăng kiểm để chuyên viên bên em hỗ trợ nhanh nhất ạ. Client: OK. Ừm. Agent: Dạ em cảm ơn anh. Chúc anh một ngày tốt lành ạ.