b3901d60-2247-4306-92e4-b2e8acb0822f
CALL BACK
Time
08/08/2026 11:33:04
Duration
2m 59s
Campaign
-
Conversation ID
conv_3501kzftatymfx8r1jyremn4zndp
Recording
AI Extraction
odo
100000
loan
KHÔNG VAY NGÂN HÀNG
year
2013
status
CALL BACK
summary
Cuộc gọi gặp vấn đề về tín hiệu mạng, agent phải xác nhận lại nhiều lần. Khách hàng là chủ xe mua lại đã sang tên, xe không vay ngân hàng, ở Hà Nội, đã chạy hơn 100,000 km, không va chạm ngập nước. Lý do bán là mua xe mới. Agent chưa xác nhận Zalo, chưa hỏi giá mong muốn, chưa nói phí dịch vụ, nhưng đã đưa câu hướng dẫn cuối. Thiếu nhiều bước closing nên kết quả là CALL BACK.
is_owner
MUA LẠI ĐÃ SANG TÊN
location
Hà Nội, Hai Bà Trưng
intention
SLOW
is_silent
-
info_score
7
is_closing
True
car_history
Không va chạm, ngập nước
sale_reason
Mua xe mới nên bán xe cũ
zalo_status
FALSE
asking_price
CHƯA RÕ
fee_confirmed
FALSE
Execution Steps
✓
FIND_LEAD
223ms
08/08 11:33
▸ Input
{
"phone": "0394363670"
}
▸ Output
{
"car_brand": "Spack",
"car_model": "5 ch\u1ed7 B\u1ea3n LTZ m\u00e0u \u0111\u1ecf",
"lead_id": "b3901d60-2247-4306-92e4-b2e8acb0822f",
"name": "Tr\u1ea7n V\u0103n V\u0169",
"sales": "U087LQGNVUL",
"sku": "FB-TKZP3VE9"
}
✓
FILTER_SALES
3ms
08/08 11:33
▸ Input
{
"sales_slack_id": "U087LQGNVUL"
}
▸ Output
{
"decision": "CALL"
}
✓
PREPARE_CALL
3.4s
08/08 11:33
▸ Input
{
"car_brand": "Spack",
"car_model": "5 ch\u1ed7 B\u1ea3n LTZ m\u00e0u \u0111\u1ecf",
"name": "Tr\u1ea7n V\u0103n V\u0169",
"sku": "FB-TKZP3VE9"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1786163463.397159",
"variables": {
"anh_chi": "anh",
"car_make": "Spack 5 ch\u1ed7 B\u1ea3n LTZ m\u00e0u \u0111\u1ecf 2013",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Tr\u1ea7n V\u0103n V\u0169"
}
}
✓
OUTBOUND_CALL
6.3s
08/08 11:33
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0394363670",
"variables": {
"anh_chi": "anh",
"car_make": "Spack 5 ch\u1ed7 B\u1ea3n LTZ m\u00e0u \u0111\u1ecf 2013",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Tr\u1ea7n V\u0103n V\u0169"
}
}
▸ Output
{
"conversation_id": "conv_3501kzftatymfx8r1jyremn4zndp",
"raw": {
"conversation_id": "conv_3501kzftatymfx8r1jyremn4zndp",
"message": "Outbound call initiated",
"sip_call_id": "SCL_YyFELdR3pJSD",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
4m 0s
08/08 11:37
▸ Input
{
"conversation_id": "conv_3501kzftatymfx8r1jyremn4zndp"
}
▸ Output
{
"duration_secs": 179,
"status": "done"
}
✓
TRANSCRIPT
08/08 11:37
▸ Input
{
"raw_turns": 43
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Tr\u1ea7n V\u0103n V\u0169 \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Spack 5 ch\u1ed7 B\u1ea3n LTZ m\u00e0u \u0111\u1ecf 2013 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo!\nAgent: D\u1ea1 em nghe...\nClient: Th\u1ebf mua t\u1eeb \u0111\u00e2u v\u1eady?\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i anh do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn \u1ea1. D\u1ea1 xe m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: C\u1ee7a m\u00ecnh, m\u00ecnh mua xe l\u1ea1i \u1ea1.\nAgent: D\u1ea1 m\u00ecnh mua l\u1ea1i \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 ch\u01b0a hay c\u00f2n \u0111\u1ee9ng \u1ee7y quy\u1ec1n \u1ea1?\nClient: Sang \u0111\u01b0\u1ee3c r\u1ed3i.\nAgent: D\u1ea1 v\u1eady l\u00e0...\nClient: Sang t\u00ean ch\u00ednh ch\u1ee7 r\u1ed3i.\nAgent: D\u1ea1 v\u1eady l\u00e0 xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 r\u1ed3i \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng vay ng\u00e2n h\u00e0ng.\nAgent: D\u1ea1 kh\u00f4ng vay ng\u00e2n h\u00e0ng \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m 2013 ph\u1ea3i kh\u00f4ng anh?\nClient: D\u1ea1.\nAgent: D\u1ea1 v\u00e2ng \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: \u0110\u00fang r\u1ed3i \u1ea1. C\u00e1i xe \u1edf H\u00e0 N\u1ed9i.\nAgent: D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf H\u00e0 N\u1ed9i, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: B\u00e2y gi\u1edd hay l\u00e0 ch\u01b0ng?\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i anh do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: B\u00e2y gi\u1edd hai b\u00e0 ch\u01b0ng...\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh \u1edf qu\u1eadn Hai B\u00e0 Tr\u01b0ng, H\u00e0 N\u1ed9i \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n ...\nClient: \u00c1p phong \u01a1i.\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i anh do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: M\u00e0 h\u01a1n m\u01b0\u1eddi ba m\u00e0.\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i anh do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: Kho\u1ea3ng h\u01a1n 10km.\nAgent: D\u1ea1 h\u01a1n m\u01b0\u1eddi kilomet \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m...\nClient: H\u01a1n m\u01b0\u1eddi ba, m\u01b0\u1eddi ba.\nAgent: ...\nClient: Quay v\u00e0o.\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i anh do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: Kho\u1ea3ng h\u01a1n 10 v\u1ea1n kilomet.\nAgent: D\u1ea1 h\u01a1n m\u01b0\u1eddi v\u1ea1n kilomet \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m...\nClient: Kh\u00f4ng c\u00f3.\nAgent: D\u1ea1 kh\u00f4ng c\u00f3 va ch\u1ea1m hay ng\u1eadp n\u01b0\u1edbc \u1ea1. D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec...\nClient: Ch\u01b0a va ch\u1ea1m, g\u1eb7p r\u1edbt. M\u00ecnh mua xe m\u1edbi th\u00ec m\u00ecnh ph\u1ea3i b\u00e1n xe c\u0169.\nAgent: D\u1ea1 m\u00ecnh mua xe m\u1edbi n\u00ean b\u00e1n xe c\u0169 \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: T\u1eeb t\u1eeb.\nAgent: D\u1ea1 v\u00e2ng \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i...\nClient: Mua VinFast th\u00ec em l\u00e0m...\nAgent: D\u1ea1 em ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.",
"length": 2704,
"turns": 41
}
✓
AI_EXTRACTION
17.5s
08/08 11:37
▸ Input
{
"model": "DeepSeek-V4-Flash",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Tr\u1ea7n V\u0103n V\u0169 \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Spack 5 ch\u1ed7 B\u1ea3n LTZ m\u00e0u \u0111\u1ecf 2013 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo!\nAgent: D\u1ea1 em nghe...\nClient: Th\u1ebf mua t\u1eeb \u0111\u00e2u v\u1eady?\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i anh do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn \u1ea1. D\u1ea1 xe m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: C\u1ee7a m\u00ecnh, m\u00ecnh mua xe l\u1ea1i \u1ea1.\nAgent: D\u1ea1 m\u00ecnh mua l\u1ea1i \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 ch\u01b0a hay c\u00f2n \u0111\u1ee9ng \u1ee7y quy\u1ec1n \u1ea1?\nClient: Sang \u0111\u01b0\u1ee3c r\u1ed3i.\nAgent: D\u1ea1 v\u1eady l\u00e0...\nClient: Sang t\u00ean ch\u00ednh ch\u1ee7 r\u1ed3i.\nAgent: D\u1ea1 v\u1eady l\u00e0 xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 r\u1ed3i \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng vay ng\u00e2n h\u00e0ng.\nAgent: D\u1ea1 kh\u00f4ng vay ng\u00e2n h\u00e0ng \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m 2013 ph\u1ea3i kh\u00f4ng anh?\nClient: D\u1ea1.\nAgent: D\u1ea1 v\u00e2ng \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: \u0110\u00fang r\u1ed3i \u1ea1. C\u00e1i xe \u1edf H\u00e0 N\u1ed9i.\nAgent: D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf H\u00e0 N\u1ed9i, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: B\u00e2y gi\u1edd hay l\u00e0 ch\u01b0ng?\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i anh do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: B\u00e2y gi\u1edd hai b\u00e0 ch\u01b0ng...\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh \u1edf qu\u1eadn Hai B\u00e0 Tr\u01b0ng, H\u00e0 N\u1ed9i \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n ...\nClient: \u00c1p phong \u01a1i.\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i anh do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: M\u00e0 h\u01a1n m\u01b0\u1eddi ba m\u00e0.\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i anh do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: Kho\u1ea3ng h\u01a1n 10km.\nAgent: D\u1ea1 h\u01a1n m\u01b0\u1eddi kilomet \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m...\nClient: H\u01a1n m\u01b0\u1eddi ba, m\u01b0\u1eddi ba.\nAgent: ...\nClient: Quay v\u00e0o.\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i anh do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: Kho\u1ea3ng h\u01a1n 10 v\u1ea1n kilomet.\nAgent: D\u1ea1 h\u01a1n m\u01b0\u1eddi v\u1ea1n kilomet \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m...\nClient: Kh\u00f4ng c\u00f3.\nAgent: D\u1ea1 kh\u00f4ng c\u00f3 va ch\u1ea1m hay ng\u1eadp n\u01b0\u1edbc \u1ea1. D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec...\nClient: Ch\u01b0a va ch\u1ea1m, g\u1eb7p r\u1edbt. M\u00ecnh mua xe m\u1edbi th\u00ec m\u00ecnh ph\u1ea3i b\u00e1n xe c\u0169.\nAgent: D\u1ea1 m\u00ecnh mua xe m\u1edbi n\u00ean b\u00e1n xe c\u0169 \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: T\u1eeb t\u1eeb.\nAgent: D\u1ea1 v\u00e2ng \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i...\nClient: Mua VinFast th\u00ec em l\u00e0m...\nAgent: D\u1ea1 em ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1."
}
▸ Output
{
"asking_price": "CH\u01afA R\u00d5",
"car_history": "Kh\u00f4ng va ch\u1ea1m, ng\u1eadp n\u01b0\u1edbc",
"fee_confirmed": "FALSE",
"info_score": 7,
"intention": "SLOW",
"is_closing": true,
"is_owner": "MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN",
"is_silent": false,
"loan": "KH\u00d4NG VAY NG\u00c2N H\u00c0NG",
"location": "H\u00e0 N\u1ed9i, Hai B\u00e0 Tr\u01b0ng",
"odo": "100000",
"sale_reason": "Mua xe m\u1edbi n\u00ean b\u00e1n xe c\u0169",
"status": "CALL BACK",
"summary": "Cu\u1ed9c g\u1ecdi g\u1eb7p v\u1ea5n \u0111\u1ec1 v\u1ec1 t\u00edn hi\u1ec7u m\u1ea1ng, agent ph\u1ea3i x\u00e1c nh\u1eadn l\u1ea1i nhi\u1ec1u l\u1ea7n. Kh\u00e1ch h\u00e0ng l\u00e0 ch\u1ee7 xe mua l\u1ea1i \u0111\u00e3 sang t\u00ean, xe kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u1edf H\u00e0 N\u1ed9i, \u0111\u00e3 ch\u1ea1y h\u01a1n 100,000 km, kh\u00f4ng va ch\u1ea1m ng\u1eadp n\u01b0\u1edbc. L\u00fd do b\u00e1n l\u00e0 mua xe m\u1edbi. Agent ch\u01b0a x\u00e1c nh\u1eadn Zalo, ch\u01b0a h\u1ecfi gi\u00e1 mong mu\u1ed1n, ch\u01b0a n\u00f3i ph\u00ed d\u1ecbch v\u1ee5, nh\u01b0ng \u0111\u00e3 \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i. Thi\u1ebfu nhi\u1ec1u b\u01b0\u1edbc closing n\u00ean k\u1ebft qu\u1ea3 l\u00e0 CALL BACK.",
"year": "2013",
"zalo_status": "FALSE"
}
✓
SLACK_POST
630ms
08/08 11:37
▸ Input
{
"sales_slack_id": "U087LQGNVUL",
"sku": "FB-TKZP3VE9",
"status": "CALL BACK",
"summary": "Cu\u1ed9c g\u1ecdi g\u1eb7p v\u1ea5n \u0111\u1ec1 v\u1ec1 t\u00edn hi\u1ec7u m\u1ea1ng, agent ph\u1ea3i x\u00e1c nh\u1eadn l\u1ea1i nhi\u1ec1u l\u1ea7n. Kh\u00e1ch h\u00e0ng l\u00e0 ch\u1ee7 xe mua l\u1ea1i \u0111\u00e3 sang t\u00ean, xe kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u1edf H\u00e0 N\u1ed9i, \u0111\u00e3 ch\u1ea1y h\u01a1n 100,000 km, kh\u00f4ng va ch\u1ea1m ng\u1eadp n\u01b0\u1edbc. L\u00fd do b\u00e1n l\u00e0 mua xe m\u1edbi. Agent ch\u01b0a x\u00e1c nh\u1eadn Zalo, ch\u01b0a h\u1ecfi gi\u00e1 mong mu\u1ed1n, ch\u01b0a n\u00f3i ph\u00ed d\u1ecbch v\u1ee5, nh\u01b0ng \u0111\u00e3 \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i. Thi\u1ebfu nhi\u1ec1u b\u01b0\u1edbc closing n\u00ean k\u1ebft qu\u1ea3 l\u00e0 CALL BACK."
}
▸ Output
{
"posted": true,
"thread_ts": "1786163463.397159"
}
✓
CRM_APIS
1.0s
08/08 11:37
✓
CRM_ACTIVITIES
169ms
08/08 11:37
✓
SLACK_AUDIO
3.9s
08/08 11:37
✓
UPDATE_CLOSING
1.0s
08/08 11:37
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh Trần Văn Vũ đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe Spack 5 chỗ Bản LTZ màu đỏ 2013 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Alo! Agent: Dạ em nghe... Client: Thế mua từ đâu vậy? Agent: Dạ em nghe rất rõ rồi ạ, em xin lỗi anh do tín hiệu mạng vừa rồi hơi chập chờn ạ. Dạ xe mình mua mới chính chủ từ đầu đúng không ạ? Client: Của mình, mình mua xe lại ạ. Agent: Dạ mình mua lại ạ. Dạ hiện tại xe mình đã sang tên chính chủ chưa hay còn đứng ủy quyền ạ? Client: Sang được rồi. Agent: Dạ vậy là... Client: Sang tên chính chủ rồi. Agent: Dạ vậy là xe mình đã sang tên chính chủ rồi ạ. Dạ xe mình hiện có còn vay góp ngân hàng không ạ? Client: Không vay ngân hàng. Agent: Dạ không vay ngân hàng ạ. Dạ cho em xác nhận lại xe mình là đời sản xuất năm 2013 phải không anh? Client: Dạ. Agent: Dạ vâng ạ. Dạ hiện tại xe mình đang ở khu vực nào ạ? Client: Đúng rồi ạ. Cái xe ở Hà Nội. Agent: Dạ em thấy địa chỉ của anh ở Hà Nội, không biết cụ thể mình ở quận nào ạ? Client: Bây giờ hay là chưng? Agent: Dạ em nghe rất rõ rồi ạ, em xin lỗi anh do tín hiệu mạng vừa rồi hơi chập chờn ạ. Dạ không biết cụ thể mình ở quận nào ạ? Client: Bây giờ hai bà chưng... Agent: Dạ em ghi nhận xe mình ở quận Hai Bà Trưng, Hà Nội ạ. Dạ xe mình hiện ... Client: Áp phong ơi. Agent: Dạ em nghe rất rõ rồi ạ, em xin lỗi anh do tín hiệu mạng vừa rồi hơi chập chờn ạ. Dạ xe mình hiện đã chạy khoảng bao nhiêu kilomet rồi ạ? Client: Mà hơn mười ba mà. Agent: Dạ em nghe rất rõ rồi ạ, em xin lỗi anh do tín hiệu mạng vừa rồi hơi chập chờn ạ. Dạ xe mình hiện đã chạy khoảng bao nhiêu kilomet rồi ạ? Client: Khoảng hơn 10km. Agent: Dạ hơn mười kilomet ạ. Dạ không biết xe mình có từng va chạm... Client: Hơn mười ba, mười ba. Agent: ... Client: Quay vào. Agent: Dạ em nghe rất rõ rồi ạ, em xin lỗi anh do tín hiệu mạng vừa rồi hơi chập chờn ạ. Dạ xe mình hiện đã chạy khoảng bao nhiêu kilomet rồi ạ? Client: Khoảng hơn 10 vạn kilomet. Agent: Dạ hơn mười vạn kilomet ạ. Dạ không biết xe mình có từng va chạm... Client: Không có. Agent: Dạ không có va chạm hay ngập nước ạ. Dạ anh bán xe lần này vì lý do gì... Client: Chưa va chạm, gặp rớt. Mình mua xe mới thì mình phải bán xe cũ. Agent: Dạ mình mua xe mới nên bán xe cũ ạ. Dạ không biết mình đã tìm hiểu hay đặt cọc mẫu xe nào chưa ạ? Client: Từ từ. Agent: Dạ vâng ạ. Dạ hiện tại... Client: Mua VinFast thì em làm... Agent: Dạ em ghi nhận thông tin xe của mình rồi ạ, sẽ có chuyên viên Vu-Ca kết bạn và hỗ trợ tiếp tục ạ. Sau khi kết bạn Zalo anh chị gửi giúp em bộ ảnh nội ngoại thất xe và giấy đăng kiểm để chuyên viên bên em hỗ trợ nhanh nhất ạ.