bf494342-8bcc-4de8-a881-19a91682eb6f
FAILED
Time
22/09/2026 09:24:16
Duration
2m 57s
Campaign
-
Conversation ID
conv_0001m33exc07f9bsv4et9deh3jar
Recording
AI Extraction
odo
CHƯA RÕ
loan
CHƯA RÕ
year
CHƯA RÕ
status
FAILED
summary
-
is_owner
CHƯA RÕ
location
CHƯA RÕ
intention
SLOW
is_silent
-
info_score
-
is_closing
True
car_history
CHƯA RÕ
sale_reason
CHƯA RÕ
zalo_status
CHƯA RÕ
asking_price
CHƯA RÕ
fee_confirmed
FALSE
Execution Steps
✓
FIND_LEAD
380ms
22/09 09:24
▸ Input
{
"phone": "0989693996"
}
▸ Output
{
"car_brand": "Mercedes-Benz",
"car_model": "C-Class",
"lead_id": "bf494342-8bcc-4de8-a881-19a91682eb6f",
"name": "Ho\u00e0ng Qu\u00e2n",
"sales": "U0BQ3BZ8EHM",
"sku": "FB-8HP2PCHT"
}
✓
FILTER_SALES
3ms
22/09 09:24
▸ Input
{
"sales_slack_id": "U0BQ3BZ8EHM"
}
▸ Output
{
"decision": "CALL"
}
✓
PREPARE_CALL
1m 9s
22/09 09:25
▸ Input
{
"car_brand": "Mercedes-Benz",
"car_model": "C-Class",
"name": "Ho\u00e0ng Qu\u00e2n",
"sku": "FB-8HP2PCHT"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1790043753.130589",
"variables": {
"anh_chi": "anh",
"car_make": "Mercedes-Benz C-Class 2011",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Ho\u00e0ng Qu\u00e2n"
}
}
✓
OUTBOUND_CALL
12.1s
22/09 09:25
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0989693996",
"variables": {
"anh_chi": "anh",
"car_make": "Mercedes-Benz C-Class 2011",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Ho\u00e0ng Qu\u00e2n"
}
}
▸ Output
{
"conversation_id": "conv_0001m33exc07f9bsv4et9deh3jar",
"raw": {
"conversation_id": "conv_0001m33exc07f9bsv4et9deh3jar",
"message": "Outbound call initiated",
"sip_call_id": "SCL_nFamvuuszSqc",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
4m 0s
22/09 09:29
▸ Input
{
"conversation_id": "conv_0001m33exc07f9bsv4et9deh3jar"
}
▸ Output
{
"duration_secs": 177,
"status": "done"
}
✓
TRANSCRIPT
22/09 09:29
▸ Input
{
"raw_turns": 36
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Ho\u00e0ng Qu\u00e2n \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Mercedes-Benz C-Class 2011 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: \u1eeam.\nAgent: D\u1ea1 xe ...\nClient: \u00c0\u00e0\u00e0, anh mua qua m\u1ed9t ng\u01b0\u1eddi g\u00ec, g\u00ec, \u00e0, quen bi\u1ebft, l\u00e0 ng\u01b0\u1eddi ta kh\u00f4ng gi\u1ea3i tr\u1ea3 n\u1eefa l\u00e0 anh mua l\u00fac \u0111\u00f3 l\u00e0 kho\u1ea3ng hai m\u1ea5y ng\u00e0n \u00e1, 30.000 g\u00ec \u0111\u00f3. Anh l\u00e0 ch\u1ee7 th\u1ee9 hai.\nAgent: D\u1ea1, v\u1eady l\u00e0 xe m\u00ecnh l\u00e0 ch\u1ee7 th\u1ee9 hai. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 ch\u01b0a hay c\u00f2n \u0111\u1ee9ng \u1ee7y quy\u1ec1n \u1ea1?\nClient: Sang ch\u00ednh ch\u1ee7 c\u1ee7a anh.\nAgent: D\u1ea1, v\u1eady l\u00e0 xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 r\u1ed3i \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng em.\nAgent: D\u1ea1, v\u1eady l\u00e0 xe m\u00ecnh kh\u00f4ng c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng n\u1eefa \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi m\u1ed9t ph\u1ea3i kh\u00f4ng anh?\nClient: C\u00fai hai kh\u00f4ng m\u01b0\u1eddi m\u1ed9t.\nAgent: D\u1ea1, cu\u1ed1i ...\nClient: Th\u00e1ng 12/2011. \u1eeam, \u1eebm.\nAgent: D\u1ea1, em ghi nh\u1eadn. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: \u00c0, S\u00e0i G\u00f2n, khu v\u1ef1c Nam, khu v\u1ef1c S\u00e0i G\u00f2n.\nAgent: D\u1ea1, \u1edf S...\nClient: B\u1edfi v\u00ec anh c\u00f3 hai chi\u1ebfc, c\u00e1i chi\u1ebfc n\u00e0y anh \u00edt ch\u1ea1y n\u00ean th\u00f4i anh \u0111\u1ec3 anh b\u00e1n .\nAgent: D\u1ea1, em hi\u1ec3u \u1ea1. D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf khu v\u1ef1c S\u00e0i G\u00f2n, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: Qu\u00e2n D\u01b0\u01a1ng em.\nAgent: D\u1ea1, qu\u1eadn ...\nClient: Hoa Cao, qu\u1eadn G\u00f2 V\u1ea5p. B\u00e2y gi\u1edd n\u00f3-- \u1edd, b\u1edb-b\u1eefa nay n\u00f3 l\u00e0 C\u1ea7u Ki\u1ec7u \u00e1, ph\u01b0\u1eddng C\u1ea7u Ki\u1ec7u, th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh.\nAgent: D\u1ea1, em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u1edf qu\u1eadn G\u00f2 V\u1ea5p \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao...\nClient: \u0110i... G\u00f2 V\u1ea5p, th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh ch\u1ee9 kh\u00f4ng ph\u1ea3i G\u00f2 V\u1ea5p. Sao em t\u00e0o lao v\u1eady?\nAgent: D\u1ea1...\nClient: Anh m\u1edbi n\u00f3i l\u00e0 Ph\u00fa Nhu\u1eadn r\u00f5 r\u00e0ng em k\u00eau l\u00e0 G\u00f2 V\u1ea5p.\nAgent: D\u1ea1, em xin l\u1ed7i anh \u1ea1. D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u1edf qu\u1eadn Ph\u00fa Nhu\u1eadn \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i...\nClient: M\u00e0y c\u00e1i n\u00f3 kh\u00e1c nhau h\u1eb3n lu\u00f4n m\u00e0 em.\nAgent: D\u1ea1, em xin l\u1ed7i anh \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: \u00c0, anh c\u00f3 nh\u1eafn tin h\u1ebft m\u00e0 sao l\u1ea1i v\u1eady h\u1ed5-h\u1ed5ng bi\u1ebft ta. 100 ng\u00e0n, em h\u01a1n 100 ng\u00e0n, thi\u1ebfu tr\u0103m l\u1ebb m\u1ea5y ng\u00e0n \u0111\u00f3.\nAgent: D\u1ea1, h\u01a1n m\u1ed9t tr\u0103m ng\u00e0n kilomet \u1ea1. D\u1ea1...\nClient: N\u00e3y gi\u1edd c\u00f3 b\u1ea1n nh\u1eafn tin h\u1ecfi anh qu\u00e1 tr\u01b0a. 100.000 kilomet.\nAgent: D\u1ea1, em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u0111\u00e3 ch\u1ea1y h\u01a1n m\u1ed9t tr\u0103m ng\u00e0n kilomet r\u1ed3i \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng...\nClient: \u1eeam, \u1eebm.\nClient: D\u1ea1, kh\u00f4ng c\u00f3. C\u00f2n nguy\u00ean sinh, ch\u00e0y tr\u00f9a th\u00ec c\u00f3. M\u00e1y m\u00f3c ch\u01b0a l\u00e0m g\u00ec h\u1ebft. Em \u01a1i, anh n\u00f3i n\u00e0y. Alo.\nAgent: D\u1ea1, em nghe \u1ea1.\nClient: Alo. Alo. Alo.\nAgent: D\u1ea1...",
"length": 2466,
"turns": 36
}
✓
AI_EXTRACTION
1m 49s
22/09 09:31
▸ Input
{
"model": "deepseek-v4.1-flash:cloud",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Ho\u00e0ng Qu\u00e2n \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Mercedes-Benz C-Class 2011 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: \u1eeam.\nAgent: D\u1ea1 xe ...\nClient: \u00c0\u00e0\u00e0, anh mua qua m\u1ed9t ng\u01b0\u1eddi g\u00ec, g\u00ec, \u00e0, quen bi\u1ebft, l\u00e0 ng\u01b0\u1eddi ta kh\u00f4ng gi\u1ea3i tr\u1ea3 n\u1eefa l\u00e0 anh mua l\u00fac \u0111\u00f3 l\u00e0 kho\u1ea3ng hai m\u1ea5y ng\u00e0n \u00e1, 30.000 g\u00ec \u0111\u00f3. Anh l\u00e0 ch\u1ee7 th\u1ee9 hai.\nAgent: D\u1ea1, v\u1eady l\u00e0 xe m\u00ecnh l\u00e0 ch\u1ee7 th\u1ee9 hai. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 ch\u01b0a hay c\u00f2n \u0111\u1ee9ng \u1ee7y quy\u1ec1n \u1ea1?\nClient: Sang ch\u00ednh ch\u1ee7 c\u1ee7a anh.\nAgent: D\u1ea1, v\u1eady l\u00e0 xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 r\u1ed3i \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng em.\nAgent: D\u1ea1, v\u1eady l\u00e0 xe m\u00ecnh kh\u00f4ng c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng n\u1eefa \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi m\u1ed9t ph\u1ea3i kh\u00f4ng anh?\nClient: C\u00fai hai kh\u00f4ng m\u01b0\u1eddi m\u1ed9t.\nAgent: D\u1ea1, cu\u1ed1i ...\nClient: Th\u00e1ng 12/2011. \u1eeam, \u1eebm.\nAgent: D\u1ea1, em ghi nh\u1eadn. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: \u00c0, S\u00e0i G\u00f2n, khu v\u1ef1c Nam, khu v\u1ef1c S\u00e0i G\u00f2n.\nAgent: D\u1ea1, \u1edf S...\nClient: B\u1edfi v\u00ec anh c\u00f3 hai chi\u1ebfc, c\u00e1i chi\u1ebfc n\u00e0y anh \u00edt ch\u1ea1y n\u00ean th\u00f4i anh \u0111\u1ec3 anh b\u00e1n .\nAgent: D\u1ea1, em hi\u1ec3u \u1ea1. D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf khu v\u1ef1c S\u00e0i G\u00f2n, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: Qu\u00e2n D\u01b0\u01a1ng em.\nAgent: D\u1ea1, qu\u1eadn ...\nClient: Hoa Cao, qu\u1eadn G\u00f2 V\u1ea5p. B\u00e2y gi\u1edd n\u00f3-- \u1edd, b\u1edb-b\u1eefa nay n\u00f3 l\u00e0 C\u1ea7u Ki\u1ec7u \u00e1, ph\u01b0\u1eddng C\u1ea7u Ki\u1ec7u, th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh.\nAgent: D\u1ea1, em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u1edf qu\u1eadn G\u00f2 V\u1ea5p \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao...\nClient: \u0110i... G\u00f2 V\u1ea5p, th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh ch\u1ee9 kh\u00f4ng ph\u1ea3i G\u00f2 V\u1ea5p. Sao em t\u00e0o lao v\u1eady?\nAgent: D\u1ea1...\nClient: Anh m\u1edbi n\u00f3i l\u00e0 Ph\u00fa Nhu\u1eadn r\u00f5 r\u00e0ng em k\u00eau l\u00e0 G\u00f2 V\u1ea5p.\nAgent: D\u1ea1, em xin l\u1ed7i anh \u1ea1. D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u1edf qu\u1eadn Ph\u00fa Nhu\u1eadn \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i...\nClient: M\u00e0y c\u00e1i n\u00f3 kh\u00e1c nhau h\u1eb3n lu\u00f4n m\u00e0 em.\nAgent: D\u1ea1, em xin l\u1ed7i anh \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: \u00c0, anh c\u00f3 nh\u1eafn tin h\u1ebft m\u00e0 sao l\u1ea1i v\u1eady h\u1ed5-h\u1ed5ng bi\u1ebft ta. 100 ng\u00e0n, em h\u01a1n 100 ng\u00e0n, thi\u1ebfu tr\u0103m l\u1ebb m\u1ea5y ng\u00e0n \u0111\u00f3.\nAgent: D\u1ea1, h\u01a1n m\u1ed9t tr\u0103m ng\u00e0n kilomet \u1ea1. D\u1ea1...\nClient: N\u00e3y gi\u1edd c\u00f3 b\u1ea1n nh\u1eafn tin h\u1ecfi anh qu\u00e1 tr\u01b0a. 100.000 kilomet.\nAgent: D\u1ea1, em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u0111\u00e3 ch\u1ea1y h\u01a1n m\u1ed9t tr\u0103m ng\u00e0n kilomet r\u1ed3i \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng...\nClient: \u1eeam, \u1eebm.\nClient: D\u1ea1, kh\u00f4ng c\u00f3. C\u00f2n nguy\u00ean sinh, ch\u00e0y tr\u00f9a th\u00ec c\u00f3. M\u00e1y m\u00f3c ch\u01b0a l\u00e0m g\u00ec h\u1ebft. Em \u01a1i, anh n\u00f3i n\u00e0y. Alo.\nAgent: D\u1ea1, em nghe \u1ea1.\nClient: Alo. Alo. Alo.\nAgent: D\u1ea1..."
}
▸ Output
{
"asking_price": "CH\u01afA R\u00d5",
"car_history": "CH\u01afA R\u00d5",
"fee_confirmed": "FALSE",
"info_score": 0,
"intention": "SLOW",
"is_closing": true,
"is_owner": "CH\u01afA R\u00d5",
"is_silent": false,
"loan": "CH\u01afA R\u00d5",
"location": "CH\u01afA R\u00d5",
"odo": "CH\u01afA R\u00d5",
"sale_reason": "CH\u01afA R\u00d5",
"status": "FAILED",
"summary": "",
"year": "CH\u01afA R\u00d5",
"zalo_status": "CH\u01afA R\u00d5"
}
✓
SLACK_POST
726ms
22/09 09:31
▸ Input
{
"sales_slack_id": "U0BQ3BZ8EHM",
"sku": "FB-8HP2PCHT",
"status": "FAILED",
"summary": ""
}
▸ Output
{
"posted": true,
"thread_ts": "1790043753.130589"
}
✓
CRM_APIS
370ms
22/09 09:31
✓
CRM_ACTIVITIES
321ms
22/09 09:31
✓
SLACK_AUDIO
3.5s
22/09 09:31
✓
UPDATE_CLOSING
231ms
22/09 09:31
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh Hoàng Quân đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe Mercedes-Benz C-Class 2011 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Ừm. Agent: Dạ xe ... Client: Ààà, anh mua qua một người gì, gì, à, quen biết, là người ta không giải trả nữa là anh mua lúc đó là khoảng hai mấy ngàn á, 30.000 gì đó. Anh là chủ thứ hai. Agent: Dạ, vậy là xe mình là chủ thứ hai. Dạ hiện tại xe mình đã sang tên chính chủ chưa hay còn đứng ủy quyền ạ? Client: Sang chính chủ của anh. Agent: Dạ, vậy là xe mình đã sang tên chính chủ rồi ạ. Dạ xe mình hiện có còn vay góp ngân hàng không ạ? Client: Không em. Agent: Dạ, vậy là xe mình không còn vay góp ngân hàng nữa ạ. Dạ cho em xác nhận lại xe mình là đời sản xuất năm hai không mười một phải không anh? Client: Cúi hai không mười một. Agent: Dạ, cuối ... Client: Tháng 12/2011. Ừm, ừm. Agent: Dạ, em ghi nhận. Dạ hiện tại xe mình đang ở khu vực nào ạ? Client: À, Sài Gòn, khu vực Nam, khu vực Sài Gòn. Agent: Dạ, ở S... Client: Bởi vì anh có hai chiếc, cái chiếc này anh ít chạy nên thôi anh để anh bán . Agent: Dạ, em hiểu ạ. Dạ em thấy địa chỉ của anh ở khu vực Sài Gòn, không biết cụ thể mình ở quận nào ạ? Client: Quân Dương em. Agent: Dạ, quận ... Client: Hoa Cao, quận Gò Vấp. Bây giờ nó-- ờ, bớ-bữa nay nó là Cầu Kiệu á, phường Cầu Kiệu, thành phố Hồ Chí Minh. Agent: Dạ, em ghi nhận là xe mình ở quận Gò Vấp ạ. Dạ xe mình hiện đã chạy khoảng bao... Client: Đi... Gò Vấp, thành phố Hồ Chí Minh chứ không phải Gò Vấp. Sao em tào lao vậy? Agent: Dạ... Client: Anh mới nói là Phú Nhuận rõ ràng em kêu là Gò Vấp. Agent: Dạ, em xin lỗi anh ạ. Dạ em ghi nhận là xe mình ở quận Phú Nhuận ạ. Dạ xe mình hiện đã chạy khoảng bao nhiêu kilomet rồi... Client: Mày cái nó khác nhau hẳn luôn mà em. Agent: Dạ, em xin lỗi anh ạ. Dạ xe mình hiện đã chạy khoảng bao nhiêu kilomet rồi ạ? Client: À, anh có nhắn tin hết mà sao lại vậy hổ-hổng biết ta. 100 ngàn, em hơn 100 ngàn, thiếu trăm lẻ mấy ngàn đó. Agent: Dạ, hơn một trăm ngàn kilomet ạ. Dạ... Client: Nãy giờ có bạn nhắn tin hỏi anh quá trưa. 100.000 kilomet. Agent: Dạ, em ghi nhận là xe mình đã chạy hơn một trăm ngàn kilomet rồi ạ. Dạ không biết xe mình có từng va chạm nặng... Client: Ừm, ừm. Client: Dạ, không có. Còn nguyên sinh, chày trùa thì có. Máy móc chưa làm gì hết. Em ơi, anh nói này. Alo. Agent: Dạ, em nghe ạ. Client: Alo. Alo. Alo. Agent: Dạ...