ed51c833-a4c1-4ff2-8d38-133e0524e903
FAILED
Time
21/08/2026 12:14:12
Duration
4m 43s
Campaign
-
Conversation ID
conv_3001m0hbvfk2f6rs2rth15xww2e0
Recording
AI Extraction
odo
CHƯA RÕ
loan
CHƯA RÕ
year
CHƯA RÕ
status
FAILED
summary
-
is_owner
CHƯA RÕ
location
CHƯA RÕ
intention
SLOW
is_silent
-
info_score
-
is_closing
True
car_history
CHƯA RÕ
sale_reason
CHƯA RÕ
zalo_status
CHƯA RÕ
asking_price
CHƯA RÕ
fee_confirmed
FALSE
Execution Steps
✓
FIND_LEAD
351ms
21/08 12:14
▸ Input
{
"phone": "0966517524"
}
▸ Output
{
"car_brand": "Teraco",
"car_model": "250",
"lead_id": "ed51c833-a4c1-4ff2-8d38-133e0524e903",
"name": "H\u1ea3i \u00c2u",
"sales": "U09ECRJ1JJY",
"sku": "FB-VG4PYAD6"
}
✓
FILTER_SALES
24ms
21/08 12:14
▸ Input
{
"sales_slack_id": "U09ECRJ1JJY"
}
▸ Output
{
"decision": "CALL"
}
✓
PREPARE_CALL
2.4s
21/08 12:14
▸ Input
{
"car_brand": "Teraco",
"car_model": "250",
"name": "H\u1ea3i \u00c2u",
"sku": "FB-VG4PYAD6"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1787289137.514429",
"variables": {
"anh_chi": "anh",
"car_make": "Teraco 250 2017",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "H\u1ea3i \u00c2u"
}
}
✓
OUTBOUND_CALL
20.6s
21/08 12:14
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0966517524",
"variables": {
"anh_chi": "anh",
"car_make": "Teraco 250 2017",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "H\u1ea3i \u00c2u"
}
}
▸ Output
{
"conversation_id": "conv_3001m0hbvfk2f6rs2rth15xww2e0",
"raw": {
"conversation_id": "conv_3001m0hbvfk2f6rs2rth15xww2e0",
"message": "Outbound call initiated",
"sip_call_id": "SCL_NLkuf28XSh4j",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
8m 0s
21/08 12:22
▸ Input
{
"conversation_id": "conv_3001m0hbvfk2f6rs2rth15xww2e0"
}
▸ Output
{
"duration_secs": 283,
"status": "done"
}
✓
TRANSCRIPT
21/08 12:22
▸ Input
{
"raw_turns": 56
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh H\u1ea3i \u00c2u \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Teraco 250 2017 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. \u1eea.\nAgent: D\u1ea1 v\u00e2ng. ...\nClient: Kh\u00f4ng ph\u1ea3i, mua, \u1edd, tr\u00e8o.\nAgent: D\u1ea1 anh mua l\u1ea1i \u1ea1? D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 ch\u01b0a hay c\u00f2n \u0111\u1ee9ng \u1ee7y quy\u1ec1n \u1ea1?\nClient: D\u1ea1 v\u00e2ng. C\u1ea3m \u01a1n.\nAgent: D\u1ea1 hi\u1ec7n t\u1ea1i gi\u1ea5y \u0111\u0103ng k\u00fd xe \u0111ang \u0111\u1ee9ng t\u00ean m\u00ecnh hay t\u00ean ng\u01b0\u1eddi kh\u00e1c \u1ea1?\nClient: Sang t\u00ean ch\u00ednh ch\u1ee7 \u1ea1.\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn...\nClient: \u0110\u1ee9ng m\u00ecnh lu\u00f4n.\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn xe \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 r\u1ed3i \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: H\u1eebm. Kh\u00f4ng.\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi b\u1ea3y ph\u1ea3i kh\u00f4ng anh?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: Quy\u1ec1n M\u1ef9 T\u00fa, t\u1ec9nh S\u00f3c Tr\u0103ng.\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn S\u00f3c Tr\u0103ng \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: N\u00f3 t\u1ea7m kho\u1ea3ng ba ch\u1ee5c, \u01a1, n\u00f3 nh\u1eb9, h\u1ed5ng, h\u1ed5ng \u0111\u1ec3 \u00fd kilomet nh\u01b0ng m\u00e0 c\u00f3 ch\u1ee5p h\u00ecnh g\u1eedi r\u1ed3i \u0111\u00f3 m\u00e0 h\u1ed5ng c\u00f3 n\u00f3i kilomet n\u1eefa.\nAgent: D\u1ea1 v\u00e2ng,...\nClient: Ba ca-- 30.000 qu\u00e1, 30.000.\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn ba m\u01b0\u01a1i ngh\u00ecn kilomet \u1ea1. D\u1ea1 trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng anh ha?\nClient: Kh\u00f4ng c\u00f3, nguy\u00ean b\u1ea3n.\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn. D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: M\u00ecnh mu\u1ed1n \u0111\u1ed5i xe.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 ...\nClient: B\u1ea3o xe nh\u1ecf g\u1ecdn h\u01a1n.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: Ch\u01b0a. M\u00ecnh c\u00f3 t\u00ecm hi\u1ec3u th\u00ec xe Kia 200 ho\u1eb7c l\u00e0 Hyundai H150.\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n anh ha?\nClient: Th\u00ec s\u1edbm n\u00e0o t\u1ed1t n\u1ea5y. T\u1ea1i m\u00ecnh c\u0169ng \u0111ang c\u00f3 c\u00f4ng chuy\u1ec7n m\u00ecnh, \u1edd, \u0111ang l\u00e0m \u00e1, m\u00ecnh mu\u1ed1n b\u00e1n \u0111\u1ec3 m\u00ecnh \u0111\u1ed5i cho n\u00f3 \u0111i cho c\u00e1i l\u1ed7 n\u00f3 nh\u1ecf h\u01a1n x\u00edu.\nAgent: D\u1ea1...\nClient: D\u1ea1, v\u00f4 \u0111\u01b0\u1ee3c c\u00e1i \u0111\u01b0\u1eddng nh\u1ecf h\u01a1n kh\u00f4ng?\nAgent: D\u1ea1 v\u00e2ng, em hi\u1ec3u \u1ea1. D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: Th\u1ebf \u0111\u00f3, th\u1ebf n\u1ebfu m\u00e0 m\u00ecnh b\u00e1n \u0111\u01b0\u1ee3c gi\u00e1 c\u00f3 kho\u1ea3ng ch\u1eebng 160, 170 v\u1eady \u0111\u00f3 th\u00ec, \u1edd, \u0111ang mong mu\u1ed1n g\u1ecdi ra gi\u00e1 \u0111\u00f3.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 m\u1ed9t tr\u0103m s\u00e1u m\u01b0\u01a1i tri\u1ec7u \u0111\u1ebfn m\u1ed9t tr\u0103m b\u1ea3y m\u01b0\u01a1i tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n m\u1ed9t tr\u0103m s\u00e1u m\u01b0\u01a1i tri\u1ec7u \u0111\u1ebfn m\u1ed9t tr\u0103m b\u1ea3y m\u01b0\u01a1i tri\u1ec7u c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: \u1eeam.\nAgent: D\u1ea1 anh c\u00f3...\nClient: Kh\u00f4ng, kh\u00f4ng. M\u1ed9t ph\u1ea7n tr\u0103m l\u00e0 v\u00ed d\u1ee5 nh\u01b0 m\u1ed9t tri\u1ec7u th\u00ec n\u00f3 l\u00e0 nh\u01b0 m\u01b0\u1eddi ng\u00e0n \u0111\u00fang kh\u00f4ng?\nAgent: D\u1ea1 \u0111\u00fang r\u1ed3i \u1ea1. ...\nClient: M\u1edbi c\u00f2n d\u0103m l\u1eddi n\u1eefa.\nAgent: D\u1ea1 \u0111\u00fang r\u1ed3i \u1ea1. D\u1ea1 anh c\u00f3 th\u1eafc m\u1eafc g\u00ec th\u00eam kh\u00f4ng \u1ea1...\nClient: 1%, \u0111\u00fang kh\u00f4ng? 1%. R\u1ed3i, r\u1ed3i, r\u1ed3i.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 anh c\u00f3 th\u1eafc m\u1eafc g\u00ec th\u00eam kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng \u0111\u01b0\u1ee3c.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh kh\u00f4ng \u1ea1? S\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi l\u1ea1 kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng \u0111\u01b0\u1ee3c. M\u00e0 con \u1ea5y n\u00f3 \u0111\u1eady nha.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1...\nClient: ...\nAgent: D\u1ea1 em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, anh n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: N\u00f3 c\u00f3 \u0111\u1ea9y, \u00e1, \u0111\u1ea9y Zalo th\u00ec c\u00f3, ch\u1ee9 c\u00f2n ch\u1eb7n th\u00ec kh\u00f4ng c\u00f3 ch\u1eb7n.\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn. D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: D\u1ea1, d\u1ea1.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh \u1ea1. Ch\u00fac anh m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh \u1ea1.\nClient: D\u1ea1, d\u1ea1.",
"length": 3912,
"turns": 56
}
✓
AI_EXTRACTION
2m 30s
21/08 12:25
▸ Input
{
"model": "deepseek-v4-flash:0731-cloud",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh H\u1ea3i \u00c2u \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Teraco 250 2017 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. \u1eea.\nAgent: D\u1ea1 v\u00e2ng. ...\nClient: Kh\u00f4ng ph\u1ea3i, mua, \u1edd, tr\u00e8o.\nAgent: D\u1ea1 anh mua l\u1ea1i \u1ea1? D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 ch\u01b0a hay c\u00f2n \u0111\u1ee9ng \u1ee7y quy\u1ec1n \u1ea1?\nClient: D\u1ea1 v\u00e2ng. C\u1ea3m \u01a1n.\nAgent: D\u1ea1 hi\u1ec7n t\u1ea1i gi\u1ea5y \u0111\u0103ng k\u00fd xe \u0111ang \u0111\u1ee9ng t\u00ean m\u00ecnh hay t\u00ean ng\u01b0\u1eddi kh\u00e1c \u1ea1?\nClient: Sang t\u00ean ch\u00ednh ch\u1ee7 \u1ea1.\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn...\nClient: \u0110\u1ee9ng m\u00ecnh lu\u00f4n.\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn xe \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 r\u1ed3i \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: H\u1eebm. Kh\u00f4ng.\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi b\u1ea3y ph\u1ea3i kh\u00f4ng anh?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: Quy\u1ec1n M\u1ef9 T\u00fa, t\u1ec9nh S\u00f3c Tr\u0103ng.\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn S\u00f3c Tr\u0103ng \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: N\u00f3 t\u1ea7m kho\u1ea3ng ba ch\u1ee5c, \u01a1, n\u00f3 nh\u1eb9, h\u1ed5ng, h\u1ed5ng \u0111\u1ec3 \u00fd kilomet nh\u01b0ng m\u00e0 c\u00f3 ch\u1ee5p h\u00ecnh g\u1eedi r\u1ed3i \u0111\u00f3 m\u00e0 h\u1ed5ng c\u00f3 n\u00f3i kilomet n\u1eefa.\nAgent: D\u1ea1 v\u00e2ng,...\nClient: Ba ca-- 30.000 qu\u00e1, 30.000.\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn ba m\u01b0\u01a1i ngh\u00ecn kilomet \u1ea1. D\u1ea1 trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng anh ha?\nClient: Kh\u00f4ng c\u00f3, nguy\u00ean b\u1ea3n.\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn. D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: M\u00ecnh mu\u1ed1n \u0111\u1ed5i xe.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 ...\nClient: B\u1ea3o xe nh\u1ecf g\u1ecdn h\u01a1n.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: Ch\u01b0a. M\u00ecnh c\u00f3 t\u00ecm hi\u1ec3u th\u00ec xe Kia 200 ho\u1eb7c l\u00e0 Hyundai H150.\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n anh ha?\nClient: Th\u00ec s\u1edbm n\u00e0o t\u1ed1t n\u1ea5y. T\u1ea1i m\u00ecnh c\u0169ng \u0111ang c\u00f3 c\u00f4ng chuy\u1ec7n m\u00ecnh, \u1edd, \u0111ang l\u00e0m \u00e1, m\u00ecnh mu\u1ed1n b\u00e1n \u0111\u1ec3 m\u00ecnh \u0111\u1ed5i cho n\u00f3 \u0111i cho c\u00e1i l\u1ed7 n\u00f3 nh\u1ecf h\u01a1n x\u00edu.\nAgent: D\u1ea1...\nClient: D\u1ea1, v\u00f4 \u0111\u01b0\u1ee3c c\u00e1i \u0111\u01b0\u1eddng nh\u1ecf h\u01a1n kh\u00f4ng?\nAgent: D\u1ea1 v\u00e2ng, em hi\u1ec3u \u1ea1. D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: Th\u1ebf \u0111\u00f3, th\u1ebf n\u1ebfu m\u00e0 m\u00ecnh b\u00e1n \u0111\u01b0\u1ee3c gi\u00e1 c\u00f3 kho\u1ea3ng ch\u1eebng 160, 170 v\u1eady \u0111\u00f3 th\u00ec, \u1edd, \u0111ang mong mu\u1ed1n g\u1ecdi ra gi\u00e1 \u0111\u00f3.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 m\u1ed9t tr\u0103m s\u00e1u m\u01b0\u01a1i tri\u1ec7u \u0111\u1ebfn m\u1ed9t tr\u0103m b\u1ea3y m\u01b0\u01a1i tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n m\u1ed9t tr\u0103m s\u00e1u m\u01b0\u01a1i tri\u1ec7u \u0111\u1ebfn m\u1ed9t tr\u0103m b\u1ea3y m\u01b0\u01a1i tri\u1ec7u c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: \u1eeam.\nAgent: D\u1ea1 anh c\u00f3...\nClient: Kh\u00f4ng, kh\u00f4ng. M\u1ed9t ph\u1ea7n tr\u0103m l\u00e0 v\u00ed d\u1ee5 nh\u01b0 m\u1ed9t tri\u1ec7u th\u00ec n\u00f3 l\u00e0 nh\u01b0 m\u01b0\u1eddi ng\u00e0n \u0111\u00fang kh\u00f4ng?\nAgent: D\u1ea1 \u0111\u00fang r\u1ed3i \u1ea1. ...\nClient: M\u1edbi c\u00f2n d\u0103m l\u1eddi n\u1eefa.\nAgent: D\u1ea1 \u0111\u00fang r\u1ed3i \u1ea1. D\u1ea1 anh c\u00f3 th\u1eafc m\u1eafc g\u00ec th\u00eam kh\u00f4ng \u1ea1...\nClient: 1%, \u0111\u00fang kh\u00f4ng? 1%. R\u1ed3i, r\u1ed3i, r\u1ed3i.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 anh c\u00f3 th\u1eafc m\u1eafc g\u00ec th\u00eam kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng \u0111\u01b0\u1ee3c.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh kh\u00f4ng \u1ea1? S\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi l\u1ea1 kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng \u0111\u01b0\u1ee3c. M\u00e0 con \u1ea5y n\u00f3 \u0111\u1eady nha.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1...\nClient: ...\nAgent: D\u1ea1 em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, anh n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: N\u00f3 c\u00f3 \u0111\u1ea9y, \u00e1, \u0111\u1ea9y Zalo th\u00ec c\u00f3, ch\u1ee9 c\u00f2n ch\u1eb7n th\u00ec kh\u00f4ng c\u00f3 ch\u1eb7n.\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn. D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: D\u1ea1, d\u1ea1.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh \u1ea1. Ch\u00fac anh m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh \u1ea1.\nClient: D\u1ea1, d\u1ea1."
}
▸ Output
{
"asking_price": "CH\u01afA R\u00d5",
"car_history": "CH\u01afA R\u00d5",
"fee_confirmed": "FALSE",
"info_score": 0,
"intention": "SLOW",
"is_closing": true,
"is_owner": "CH\u01afA R\u00d5",
"is_silent": false,
"loan": "CH\u01afA R\u00d5",
"location": "CH\u01afA R\u00d5",
"odo": "CH\u01afA R\u00d5",
"sale_reason": "CH\u01afA R\u00d5",
"status": "FAILED",
"summary": "",
"year": "CH\u01afA R\u00d5",
"zalo_status": "CH\u01afA R\u00d5"
}
✓
SLACK_POST
888ms
21/08 12:25
▸ Input
{
"sales_slack_id": "U09ECRJ1JJY",
"sku": "FB-VG4PYAD6",
"status": "FAILED",
"summary": ""
}
▸ Output
{
"posted": true,
"thread_ts": "1787289137.514429"
}
✓
CRM_APIS
195ms
21/08 12:25
✓
CRM_ACTIVITIES
1.1s
21/08 12:25
✓
SLACK_AUDIO
4.5s
21/08 12:25
✓
UPDATE_CLOSING
145ms
21/08 12:25
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh Hải Âu đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe Teraco 250 2017 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Alo. Ừ. Agent: Dạ vâng. ... Client: Không phải, mua, ờ, trèo. Agent: Dạ anh mua lại ạ? Dạ hiện tại xe mình đã sang tên chính chủ chưa hay còn đứng ủy quyền ạ? Client: Dạ vâng. Cảm ơn. Agent: Dạ hiện tại giấy đăng ký xe đang đứng tên mình hay tên người khác ạ? Client: Sang tên chính chủ ạ. Agent: Dạ vâng, em ghi nhận... Client: Đứng mình luôn. Agent: Dạ vâng, em ghi nhận xe đã sang tên chính chủ rồi ạ. Dạ xe mình hiện có còn vay góp ngân hàng không ạ? Client: Hừm. Không. Agent: Dạ vâng, em ghi nhận. Dạ cho em xác nhận lại xe mình là đời sản xuất năm hai không mười bảy phải không anh? Client: Đúng rồi. Agent: Dạ vâng. Dạ hiện tại xe mình đang ở khu vực nào ạ? Client: Quyền Mỹ Tú, tỉnh Sóc Trăng. Agent: Dạ vâng, em ghi nhận Sóc Trăng ạ. Dạ xe mình hiện đã chạy khoảng bao nhiêu kilomet rồi ạ? Client: Nó tầm khoảng ba chục, ơ, nó nhẹ, hổng, hổng để ý kilomet nhưng mà có chụp hình gửi rồi đó mà hổng có nói kilomet nữa. Agent: Dạ vâng,... Client: Ba ca-- 30.000 quá, 30.000. Agent: Dạ vâng, em ghi nhận ba mươi nghìn kilomet ạ. Dạ trong quá trình sử dụng, xe mình chắc chưa phát sinh đâm đụng hay ngập nước đúng không anh ha? Client: Không có, nguyên bản. Agent: Dạ vâng, em ghi nhận. Dạ anh bán xe lần này vì lý do gì ạ? Client: Mình muốn đổi xe. Agent: Dạ không biết mình đã ... Client: Bảo xe nhỏ gọn hơn. Agent: Dạ không biết mình đã tìm hiểu hay đặt cọc mẫu xe nào chưa ạ? Client: Chưa. Mình có tìm hiểu thì xe Kia 200 hoặc là Hyundai H150. Agent: Dạ vâng, em ghi nhận. Dạ hiện tại anh có kế hoạch bán xe này trong bao lâu ạ? Tầm một tuần hay hơn anh ha? Client: Thì sớm nào tốt nấy. Tại mình cũng đang có công chuyện mình, ờ, đang làm á, mình muốn bán để mình đổi cho nó đi cho cái lỗ nó nhỏ hơn xíu. Agent: Dạ... Client: Dạ, vô được cái đường nhỏ hơn không? Agent: Dạ vâng, em hiểu ạ. Dạ anh mong muốn bán xe này với mức giá khoảng bao nhiêu ạ? Client: Thế đó, thế nếu mà mình bán được giá có khoảng chừng 160, 170 vậy đó thì, ờ, đang mong muốn gọi ra giá đó. Agent: Dạ em xin phép đọc lại mức giá mong muốn của mình nhé, có thể em nghe sai nên có gì mình chỉnh giúp em nha. Dạ một trăm sáu mươi triệu đến một trăm bảy mươi triệu đúng không ạ? Client: Đúng. Agent: Dạ em ghi nhận mức giá mong muốn một trăm sáu mươi triệu đến một trăm bảy mươi triệu của mình rồi ạ. Dạ bên em thu phí dịch vụ chỉ một phần trăm trên giá bán cuối cùng thôi ạ. Bên em kết nối hơn hai nghìn người mua tiềm năng để mang lại giá tốt nhất và hỗ trợ hồ sơ mua bán xe nhanh nhất cho mình ạ. Anh có thắc mắc gì về phí dịch vụ hay cách hoạt động của Vu-Ca không ạ? Client: Ừm. Agent: Dạ anh có... Client: Không, không. Một phần trăm là ví dụ như một triệu thì nó là như mười ngàn đúng không? Agent: Dạ đúng rồi ạ. ... Client: Mới còn dăm lời nữa. Agent: Dạ đúng rồi ạ. Dạ anh có thắc mắc gì thêm không ạ... Client: 1%, đúng không? 1%. Rồi, rồi, rồi. Agent: Dạ vâng. Dạ anh có thắc mắc gì thêm không ạ? Client: Không được. Agent: Dạ vâng. Dạ anh cho em xác nhận số điện thoại em đang gọi có phải là số Zalo của anh không ạ? Số này mình có chặn tìm kiếm hay nhắn tin từ người lạ không ạ? Client: Không được. Mà con ấy nó đậy nha. Agent: Dạ vâng. Dạ... Client: ... Agent: Dạ em xin lỗi anh, đoạn rồi tín hiệu hơi chập chờn nên em chưa nghe kịp ạ, anh nói lại giúp em với ạ? Client: Nó có đẩy, á, đẩy Zalo thì có, chứ còn chặn thì không có chặn. Agent: Dạ vâng, em ghi nhận. Dạ em đã ghi nhận thông tin xe của mình rồi ạ, sẽ có chuyên viên Vu-Ca kết bạn và hỗ trợ tiếp tục ạ. Sau khi kết bạn Zalo anh gửi giúp em bộ ảnh nội ngoại thất xe và giấy đăng kiểm để chuyên viên bên em hỗ trợ nhanh nhất ạ. Client: Dạ, dạ. Agent: Dạ em cảm ơn anh ạ. Chúc anh một ngày tốt lành ạ. Client: Dạ, dạ.