05070fc7-dceb-401f-90b3-6faeac13037d
CALL BACK
Time
02/08/2026 10:30:14
Duration
2m 40s
Campaign
-
Conversation ID
conv_2301kz08bemsengtd91h1qq2ty46
Recording
AI Extraction
odo
130000
loan
CÒN VAY NGÂN HÀNG
year
2020
status
CALL BACK
summary
Cuộc gọi xác nhận khách là chính chủ xe Santafe 2020, còn vay ngân hàng, đã chạy 130.000 km, xe không đâm đụng hay ngập nước. Khách muốn bán với giá 800 triệu đồng, chưa có kế hoạch bán gấp. Agent đã xác nhận giá, đọc lại giá, nói rõ phí dịch vụ 1% và kết nối hơn 2000 người mua. Tuy nhiên, agent chưa xác nhận Zalo và chưa đưa câu hướng dẫn cuối, nên chưa đạt điều kiện SUCCESS.
is_owner
CHÍNH CHỦ
location
Hà Nội, quận Hà Đông
intention
SLOW
is_silent
-
info_score
8
is_closing
-
car_history
Xe chưa đâm đụng hay ngập nước, xe vẫn còn ngon
sale_reason
Muốn đổi xe mới
zalo_status
FALSE
asking_price
800000000
fee_confirmed
TRUE
Execution Steps
✓
FIND_LEAD
108ms
02/08 10:30
▸ Input
{
"phone": "0971133999"
}
▸ Output
{
"car_brand": "santafe",
"car_model": "M\u00e1y d\u1ea7u ",
"lead_id": "05070fc7-dceb-401f-90b3-6faeac13037d",
"name": "Nguy\u1ec5n \u0110\u00ecnh Hi\u1ebfu",
"sales": "U0B671F536K",
"sku": "SKU-4427PW"
}
✓
PREPARE_CALL
2.5s
02/08 10:30
▸ Input
{
"car_brand": "santafe",
"car_model": "M\u00e1y d\u1ea7u ",
"name": "Nguy\u1ec5n \u0110\u00ecnh Hi\u1ebfu",
"sku": "SKU-4427PW"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1785641294.010259",
"variables": {
"anh_chi": "anh",
"car_make": "santafe M\u00e1y d\u1ea7u 2020",
"data": "t\u00f3m t\u1eaft kh\u00e1ch h\u00e0ng: th\u1eddi gian mu\u1ed1n b\u00e1n:Ngay l\u1eadp t\u1ee9c, l\u00fd do b\u00e1n: \u0110\u1ed5i xe m\u1edbi, odo: 130000, gi\u00e1 mong mu\u1ed1n: 800000000, v\u1ecb tr\u00ed: HaNoi",
"user_name": "Nguy\u1ec5n \u0110\u00ecnh Hi\u1ebfu"
}
}
✓
OUTBOUND_CALL
39.4s
02/08 10:30
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0971133999",
"variables": {
"anh_chi": "anh",
"car_make": "santafe M\u00e1y d\u1ea7u 2020",
"data": "t\u00f3m t\u1eaft kh\u00e1ch h\u00e0ng: th\u1eddi gian mu\u1ed1n b\u00e1n:Ngay l\u1eadp t\u1ee9c, l\u00fd do b\u00e1n: \u0110\u1ed5i xe m\u1edbi, odo: 130000, gi\u00e1 mong mu\u1ed1n: 800000000, v\u1ecb tr\u00ed: HaNoi",
"user_name": "Nguy\u1ec5n \u0110\u00ecnh Hi\u1ebfu"
}
}
▸ Output
{
"conversation_id": "conv_2301kz08bemsengtd91h1qq2ty46",
"raw": {
"conversation_id": "conv_2301kz08bemsengtd91h1qq2ty46",
"message": "Outbound call initiated",
"sip_call_id": "SCL_78CMGy9uAECX",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
4m 0s
02/08 10:34
▸ Input
{
"conversation_id": "conv_2301kz08bemsengtd91h1qq2ty46"
}
▸ Output
{
"duration_secs": 160,
"status": "done"
}
✓
TRANSCRIPT
02/08 10:34
▸ Input
{
"raw_turns": 34
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Nguy\u1ec5n \u0110\u00ecnh Hi\u1ebfu \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe santafe M\u00e1y d\u1ea7u 2020 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: R\u1ed3i. \u1eeam.\nAgent: D\u1ea1, v\u1eady ...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: [happy] D\u1ea1 v\u00e2ng. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: C\u00f2n vay.\nAgent: ...\nClient: C\u00f2n, c\u00f2n vay ng\u00e2n h\u00e0ng.\nAgent: D\u1ea1, xe m\u00ecnh c\u00f2n vay ng\u00e2n h\u00e0ng. V\u1eady cho em h\u1ecfi l\u00e0 xe m\u00ecnh \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m bao nhi\u00eau \u1ea1?\nClient: 2020.\nAgent: D\u1ea1, em x\u00e1c nh\u1eadn l\u1ea1i l\u00e0 xe m\u00ecnh s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai m\u01b0\u01a1i, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1, em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a m\u00ecnh \u1edf H\u00e0 N\u1ed9i, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: Em \u1edf qu\u1eadn H\u00e0 \u0110\u00f4ng \u1ea1.\nAgent: D\u1ea1, em ghi nh\u1eadn m\u00ecnh \u1edf qu\u1eadn H\u00e0 \u0110\u00f4ng, H\u00e0 N\u1ed9i \u1ea1. D\u1ea1, xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng m\u1ed9t tr\u0103m ba m\u01b0\u01a1i ngh\u00ecn kilomet, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1, trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng anh ha?\nClient: \u0110\u00fang r\u1ed3i, xe v\u1eabn c\u00f2n ngon.\nAgent: D\u1ea1, em ghi nh\u1eadn \u1ea1. Em th\u1ea5y m\u00ecnh b\u00e1n xe v\u00ec mu\u1ed1n \u0111\u1ed5i xe m\u1edbi, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1, kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: Ch\u01b0a, ch\u01b0a, ch\u01b0a. M\u00ecnh \u0111ang mu\u1ed1n d\u1ef1 ki\u1ebfn th\u00f4i.\nAgent: D\u1ea1, v\u1eady hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n anh ha?\nClient: D\u1ea1, \u1eebm, \u1eebm, \u1eebm. \u1eeam, nh\u01b0 m\u00e0 c\u00e1i gi\u00e1 n\u00e0y c\u1ee7a xe c\u1ee7a m\u00ecnh m\u00ecnh \u0111\u1ecbnh v\u1ecb nh\u01b0 n\u00e0o?\nAgent: D\u1ea1, em th\u1ea5y m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh l\u00e0 t\u00e1m tr\u0103m tri\u1ec7u \u0111\u1ed3ng, c\u00f3 \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1, em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1, t\u00e1m tr\u0103m tri\u1ec7u \u0111\u1ed3ng \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: T\u00e1m tr\u0103m.\nAgent: D\u1ea1, em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n t\u00e1m tr\u0103m tri\u1ec7u \u0111\u1ed3ng c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. B\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: \u1eeam. Ph\u00ed th\u00ec \u0111i h\u01a1i cao \u1ea5y.\nAgent: D\u1ea1, ph\u00ed m\u1ed9t ph\u1ea7n tr\u0103m n\u00e0y l\u00e0 ph\u00ed b\u00ean em \u0111\u00e3 b\u00e1o kh\u00e1ch tr\u01b0\u1edbc \u0111\u00f3 r\u1ed3i \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec th\u00eam v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: \u1eeam.",
"length": 2279,
"turns": 32
}
✓
AI_EXTRACTION
5.6s
02/08 10:35
▸ Input
{
"model": "DeepSeek-V4-Flash",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Nguy\u1ec5n \u0110\u00ecnh Hi\u1ebfu \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe santafe M\u00e1y d\u1ea7u 2020 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: R\u1ed3i. \u1eeam.\nAgent: D\u1ea1, v\u1eady ...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: [happy] D\u1ea1 v\u00e2ng. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: C\u00f2n vay.\nAgent: ...\nClient: C\u00f2n, c\u00f2n vay ng\u00e2n h\u00e0ng.\nAgent: D\u1ea1, xe m\u00ecnh c\u00f2n vay ng\u00e2n h\u00e0ng. V\u1eady cho em h\u1ecfi l\u00e0 xe m\u00ecnh \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m bao nhi\u00eau \u1ea1?\nClient: 2020.\nAgent: D\u1ea1, em x\u00e1c nh\u1eadn l\u1ea1i l\u00e0 xe m\u00ecnh s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai m\u01b0\u01a1i, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1, em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a m\u00ecnh \u1edf H\u00e0 N\u1ed9i, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: Em \u1edf qu\u1eadn H\u00e0 \u0110\u00f4ng \u1ea1.\nAgent: D\u1ea1, em ghi nh\u1eadn m\u00ecnh \u1edf qu\u1eadn H\u00e0 \u0110\u00f4ng, H\u00e0 N\u1ed9i \u1ea1. D\u1ea1, xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng m\u1ed9t tr\u0103m ba m\u01b0\u01a1i ngh\u00ecn kilomet, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1, trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng anh ha?\nClient: \u0110\u00fang r\u1ed3i, xe v\u1eabn c\u00f2n ngon.\nAgent: D\u1ea1, em ghi nh\u1eadn \u1ea1. Em th\u1ea5y m\u00ecnh b\u00e1n xe v\u00ec mu\u1ed1n \u0111\u1ed5i xe m\u1edbi, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1, kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: Ch\u01b0a, ch\u01b0a, ch\u01b0a. M\u00ecnh \u0111ang mu\u1ed1n d\u1ef1 ki\u1ebfn th\u00f4i.\nAgent: D\u1ea1, v\u1eady hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n anh ha?\nClient: D\u1ea1, \u1eebm, \u1eebm, \u1eebm. \u1eeam, nh\u01b0 m\u00e0 c\u00e1i gi\u00e1 n\u00e0y c\u1ee7a xe c\u1ee7a m\u00ecnh m\u00ecnh \u0111\u1ecbnh v\u1ecb nh\u01b0 n\u00e0o?\nAgent: D\u1ea1, em th\u1ea5y m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh l\u00e0 t\u00e1m tr\u0103m tri\u1ec7u \u0111\u1ed3ng, c\u00f3 \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1, em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1, t\u00e1m tr\u0103m tri\u1ec7u \u0111\u1ed3ng \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: T\u00e1m tr\u0103m.\nAgent: D\u1ea1, em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n t\u00e1m tr\u0103m tri\u1ec7u \u0111\u1ed3ng c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. B\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: \u1eeam. Ph\u00ed th\u00ec \u0111i h\u01a1i cao \u1ea5y.\nAgent: D\u1ea1, ph\u00ed m\u1ed9t ph\u1ea7n tr\u0103m n\u00e0y l\u00e0 ph\u00ed b\u00ean em \u0111\u00e3 b\u00e1o kh\u00e1ch tr\u01b0\u1edbc \u0111\u00f3 r\u1ed3i \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec th\u00eam v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: \u1eeam."
}
▸ Output
{
"asking_price": "800000000",
"car_history": "Xe ch\u01b0a \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc, xe v\u1eabn c\u00f2n ngon",
"fee_confirmed": "TRUE",
"info_score": 8,
"intention": "SLOW",
"is_closing": false,
"is_owner": "CH\u00cdNH CH\u1ee6",
"is_silent": false,
"loan": "C\u00d2N VAY NG\u00c2N H\u00c0NG",
"location": "H\u00e0 N\u1ed9i, qu\u1eadn H\u00e0 \u0110\u00f4ng",
"odo": "130000",
"sale_reason": "Mu\u1ed1n \u0111\u1ed5i xe m\u1edbi",
"status": "CALL BACK",
"summary": "Cu\u1ed9c g\u1ecdi x\u00e1c nh\u1eadn kh\u00e1ch l\u00e0 ch\u00ednh ch\u1ee7 xe Santafe 2020, c\u00f2n vay ng\u00e2n h\u00e0ng, \u0111\u00e3 ch\u1ea1y 130.000 km, xe kh\u00f4ng \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc. Kh\u00e1ch mu\u1ed1n b\u00e1n v\u1edbi gi\u00e1 800 tri\u1ec7u \u0111\u1ed3ng, ch\u01b0a c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n g\u1ea5p. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i r\u00f5 ph\u00ed d\u1ecbch v\u1ee5 1% v\u00e0 k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua. Tuy nhi\u00ean, agent ch\u01b0a x\u00e1c nh\u1eadn Zalo v\u00e0 ch\u01b0a \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i, n\u00ean ch\u01b0a \u0111\u1ea1t \u0111i\u1ec1u ki\u1ec7n SUCCESS.",
"year": "2020",
"zalo_status": "FALSE"
}
✓
SLACK_POST
623ms
02/08 10:35
▸ Input
{
"sales_slack_id": "U0B671F536K",
"sku": "SKU-4427PW",
"status": "CALL BACK",
"summary": "Cu\u1ed9c g\u1ecdi x\u00e1c nh\u1eadn kh\u00e1ch l\u00e0 ch\u00ednh ch\u1ee7 xe Santafe 2020, c\u00f2n vay ng\u00e2n h\u00e0ng, \u0111\u00e3 ch\u1ea1y 130.000 km, xe kh\u00f4ng \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc. Kh\u00e1ch mu\u1ed1n b\u00e1n v\u1edbi gi\u00e1 800 tri\u1ec7u \u0111\u1ed3ng, ch\u01b0a c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n g\u1ea5p. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i r\u00f5 ph\u00ed d\u1ecbch v\u1ee5 1% v\u00e0 k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua. Tuy nhi\u00ean, agent ch\u01b0a x\u00e1c nh\u1eadn Zalo v\u00e0 ch\u01b0a \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i, n\u00ean ch\u01b0a \u0111\u1ea1t \u0111i\u1ec1u ki\u1ec7n SUCCESS."
}
▸ Output
{
"posted": true,
"thread_ts": "1785641294.010259"
}
✓
CRM_APIS
1.2s
02/08 10:35
✓
CRM_ACTIVITIES
111ms
02/08 10:35
✓
SLACK_AUDIO
4.1s
02/08 10:35
✓
UPDATE_CLOSING
114ms
02/08 10:35
{
"is_closing": false,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh Nguyễn Đình Hiếu đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe santafe Máy dầu 2020 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Rồi. Ừm. Agent: Dạ, vậy ... Client: Đúng rồi. Agent: [happy] Dạ vâng. Dạ xe mình hiện có còn vay góp ngân hàng không ạ? Client: Còn vay. Agent: ... Client: Còn, còn vay ngân hàng. Agent: Dạ, xe mình còn vay ngân hàng. Vậy cho em hỏi là xe mình đời sản xuất năm bao nhiêu ạ? Client: 2020. Agent: Dạ, em xác nhận lại là xe mình sản xuất năm hai không hai mươi, đúng không ạ? Client: Đúng rồi. Agent: Dạ, em thấy địa chỉ của mình ở Hà Nội, không biết cụ thể mình ở quận nào ạ? Client: Em ở quận Hà Đông ạ. Agent: Dạ, em ghi nhận mình ở quận Hà Đông, Hà Nội ạ. Dạ, xe mình hiện đã chạy khoảng một trăm ba mươi nghìn kilomet, đúng không ạ? Client: Đúng rồi. Agent: Dạ, trong quá trình sử dụng, xe mình chắc chưa phát sinh đâm đụng hay ngập nước đúng không anh ha? Client: Đúng rồi, xe vẫn còn ngon. Agent: Dạ, em ghi nhận ạ. Em thấy mình bán xe vì muốn đổi xe mới, đúng không ạ? Client: Đúng rồi. Agent: Dạ, không biết mình đã tìm hiểu hay đặt cọc mẫu xe nào chưa ạ? Client: Chưa, chưa, chưa. Mình đang muốn dự kiến thôi. Agent: Dạ, vậy hiện tại anh có kế hoạch bán xe này trong bao lâu ạ? Tầm một tuần hay hơn anh ha? Client: Dạ, ừm, ừm, ừm. Ừm, như mà cái giá này của xe của mình mình định vị như nào? Agent: Dạ, em thấy mức giá mong muốn của mình là tám trăm triệu đồng, có đúng không ạ? Client: Đúng rồi. Agent: Dạ, em xin phép đọc lại mức giá mong muốn của mình nhé, có thể em nghe sai nên có gì mình chỉnh giúp em nha. Dạ, tám trăm triệu đồng đúng không ạ? Client: Tám trăm. Agent: Dạ, em ghi nhận mức giá mong muốn tám trăm triệu đồng của mình rồi ạ. Bên em thu phí dịch vụ chỉ một phần trăm trên giá bán cuối cùng thôi ạ. Bên em kết nối hơn hai nghìn người mua tiềm năng để mang lại giá tốt nhất và hỗ trợ hồ sơ mua bán xe nhanh nhất cho mình ạ. Anh có thắc mắc gì về phí dịch vụ hay cách hoạt động của Vu-Ca không ạ? Client: Ừm. Phí thì đi hơi cao ấy. Agent: Dạ, phí một phần trăm này là phí bên em đã báo khách trước đó rồi ạ. Anh có thắc mắc gì thêm về phí dịch vụ hay cách hoạt động của Vu-Ca không ạ? Client: Ừm.