254adddd-b440-4ef1-8e35-35c5dc138a36
FAILED
Time
31/07/2026 18:45:38
Duration
3m 36s
Campaign
-
Conversation ID
conv_1401kyvzxe0sfksa3x89fmq8jmxc
Recording
AI Extraction
odo
CHƯA RÕ
loan
CHƯA RÕ
year
CHƯA RÕ
status
FAILED
summary
-
is_owner
CHƯA RÕ
location
CHƯA RÕ
intention
SLOW
is_silent
-
info_score
-
is_closing
-
car_history
CHƯA RÕ
sale_reason
CHƯA RÕ
zalo_status
CHƯA RÕ
asking_price
CHƯA RÕ
fee_confirmed
FALSE
Execution Steps
✓
FIND_LEAD
5ms
31/07 18:45
▸ Input
{
"phone": "0909806680"
}
▸ Output
{
"car_brand": "Toyota",
"car_model": "Camry",
"lead_id": "254adddd-b440-4ef1-8e35-35c5dc138a36",
"name": "Ngoc Mai",
"sales": "U0BG7AJDR6E",
"sku": "FB-6UMFYMBY"
}
✓
PREPARE_CALL
12.8s
31/07 18:45
▸ Input
{
"car_brand": "Toyota",
"car_model": "Camry",
"name": "Ngoc Mai",
"sku": "FB-6UMFYMBY"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1785498225.840009",
"variables": {
"anh_chi": "ch\u1ecb",
"car_make": "Toyota Camry 2020",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Ngoc Mai"
}
}
✓
OUTBOUND_CALL
11.6s
31/07 18:46
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0909806680",
"variables": {
"anh_chi": "ch\u1ecb",
"car_make": "Toyota Camry 2020",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Ngoc Mai"
}
}
▸ Output
{
"conversation_id": "conv_1401kyvzxe0sfksa3x89fmq8jmxc",
"raw": {
"conversation_id": "conv_1401kyvzxe0sfksa3x89fmq8jmxc",
"message": "Outbound call initiated",
"sip_call_id": "SCL_uZaZu5GPPJF3",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
4m 0s
31/07 18:50
▸ Input
{
"conversation_id": "conv_1401kyvzxe0sfksa3x89fmq8jmxc"
}
▸ Output
{
"duration_secs": 216,
"status": "done"
}
✓
TRANSCRIPT
31/07 18:50
▸ Input
{
"raw_turns": 52
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i ch\u1ecb Ngoc Mai \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Toyota Camry 2020 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. No. \u0110\u00fang em. \u01a0, ch\u1ecb nghe. \u01a0, k\u00eau em. \u01a0, k\u00eau em. \u1edc, k\u00eau em.\nAgent: D\u1ea1 em nghe r\u00f5 r\u1ed3i \u1ea1. Ch\u1ecb cho em h\u1ecfi l\u00e0 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n...\nClient: D\u1ea1 ok.\nAgent: D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n...\nClient: Em n\u00f3i \u0111i.\nAgent: D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng, kh\u00f4ng, kh\u00f4ng \u01a1i.\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i l\u00e0 xe m\u00ecnh \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai m\u01b0\u01a1i ph\u1ea3i kh\u00f4ng \u1ea1?\nClient: OK.\nAgent: D\u1ea1 v\u00e2ng. Em ghi nh\u1eadn \u1ea1. D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a ch\u1ecb \u1edf Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: OK.\nClient: D\u1ea1. D\u1ea1 V\u0169ng T\u00e0u em.\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u0111ang \u1edf V\u0169ng T\u00e0u \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: OK.\nClient: Ba m\u01b0\u01a1i ng\u00e0n.\nAgent: D\u1ea1 ba m\u01b0\u01a1i ng\u00e0n kilomet. Em ghi nh\u1eadn \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: H\u00f4ng, h\u00f4ng em, h\u00f4ng em. Ghi cho m\u1ec1n th\u00f4i.\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn \u1ea1. D\u1ea1 ch\u1ecb b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: Ch\u1ebft.\nAgent: D\u1ea1 em nghe ch\u01b0a ...\nClient: \u0110\u1ed5i xe kh\u00e1c em.\nAgent: D\u1ea1 m\u00ecnh \u0111\u1ed5i xe kh\u00e1c \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: \u1edc. C\u1ea3m \u01a1n.\nAgent: D\u1ea1 m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: D\u1ea1 c\u00f3 \u1ea1, c\u00f3 \u1ea1.\nAgent: D\u1ea1 m\u00ecnh \u0111\u00e3 \u0111\u1eb7t c\u1ecdc xe r\u1ed3i \u1ea1. D\u1ea1 m\u00ecnh d\u1ef1 ki\u1ebfn...\nClient: OK. D\u1ea1 ch\u1ecb, ch\u1ecb quy\u1ebft r\u1ed3i \u1ea1. D\u1ea1, th\u00ed d\u1ee5 mua \u0111\u01b0\u1ee3c gi\u00e1 th\u00ec ch\u1ecb b\u00e1n m\u00ecnh gi\u00e1 th\u00f4i th\u00ec ch\u1ecb c\u0169ng, c\u0169ng v\u1eabn mua chi\u1ebfc kh\u00e1c n\u00e8.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 m\u00ecnh d\u1ef1 ki\u1ebfn kho\u1ea3ng bao l\u00e2u n\u1eefa th\u00ec m\u00ecnh l\u1ea5y xe m\u1edbi \u1ea1?\nClient: Mai s\u00e1ng h\u1ea3 em?\nAgent: D\u1ea1 em nghe ch\u01b0a r\u00f5 \u1ea1. Ch\u1ecb n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1.\nClient: Hai th\u00e1ng, hai th\u00e1ng, hai th\u00e1ng n\u1eefa.\nAgent: D\u1ea1 hai th\u00e1ng n\u1eefa m\u00ecnh l\u1ea5y xe m\u1edbi \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i ch\u1ecb c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: OK.\nClient: No, \u1eddm, \u0111\u01b0\u1ee3c ch\u01b0a th\u00ec ch\u1ecb b\u00e1n, kh\u00f4ng \u0111\u01b0\u1ee3c ch\u1ecb \u0111\u1ec3 b\u1ea3ng \u0111\u1ec3 v\u1eady. Ch\u1ecb kh\u00f4ng c\u00f3, kh\u00f4ng c\u00f3, kh\u00f4ng c\u00f3, kh\u00f4ng ph\u1ea3i non n\u00f3ng g\u00ec \u0111\u00e2u.\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn \u1ea1. D\u1ea1 ch\u1ecb mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: OK.\nClient: Th\u00ec b\u00ean \u0111\u00e2y kia kia n-n-n\u00f3i l\u00e0 c\u00f3 ch\u01b0\u01a1ng tr\u00ecnh cho gi\u00e1 cao \u0111\u1ec3 ch\u1ecb ng\u1eafm \u0111i coi l\u00e0 gi\u00e1 bao nhi\u00eau \u0111\u1ec3 ch\u1ecb bi\u1ebft.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 ba tr\u0103m m\u01b0\u1eddi l\u0103m...\nClient: D\u1ea1. OK.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 ba tr\u0103m m\u01b0\u1eddi l\u0103m tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: D\u1ea1. D\u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1...\nClient: Sang quen.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n ba tr\u0103m m\u01b0\u1eddi l\u0103m tri\u1ec7u c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua...\nClient: V\u00e2ng \u1ea1. \u1edcm, ok.\nAgent: D\u1ea1 b\u00ean em k\u1ebft...\nClient: \u1edc, ok, ok.\nAgent: D\u1ea1 b\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. D\u1ea1 ch\u1ecb c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: OK.\nClient: OK.\nClient: Kh\u00f4ng em, kh\u00f4ng em.",
"length": 3243,
"turns": 52
}
✓
AI_EXTRACTION
2m 32s
31/07 18:52
▸ Input
{
"model": "DeepSeek-V4-Flash",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i ch\u1ecb Ngoc Mai \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Toyota Camry 2020 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. No. \u0110\u00fang em. \u01a0, ch\u1ecb nghe. \u01a0, k\u00eau em. \u01a0, k\u00eau em. \u1edc, k\u00eau em.\nAgent: D\u1ea1 em nghe r\u00f5 r\u1ed3i \u1ea1. Ch\u1ecb cho em h\u1ecfi l\u00e0 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n...\nClient: D\u1ea1 ok.\nAgent: D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n...\nClient: Em n\u00f3i \u0111i.\nAgent: D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng, kh\u00f4ng, kh\u00f4ng \u01a1i.\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i l\u00e0 xe m\u00ecnh \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai m\u01b0\u01a1i ph\u1ea3i kh\u00f4ng \u1ea1?\nClient: OK.\nAgent: D\u1ea1 v\u00e2ng. Em ghi nh\u1eadn \u1ea1. D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a ch\u1ecb \u1edf Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: OK.\nClient: D\u1ea1. D\u1ea1 V\u0169ng T\u00e0u em.\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u0111ang \u1edf V\u0169ng T\u00e0u \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: OK.\nClient: Ba m\u01b0\u01a1i ng\u00e0n.\nAgent: D\u1ea1 ba m\u01b0\u01a1i ng\u00e0n kilomet. Em ghi nh\u1eadn \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: H\u00f4ng, h\u00f4ng em, h\u00f4ng em. Ghi cho m\u1ec1n th\u00f4i.\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn \u1ea1. D\u1ea1 ch\u1ecb b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: Ch\u1ebft.\nAgent: D\u1ea1 em nghe ch\u01b0a ...\nClient: \u0110\u1ed5i xe kh\u00e1c em.\nAgent: D\u1ea1 m\u00ecnh \u0111\u1ed5i xe kh\u00e1c \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: \u1edc. C\u1ea3m \u01a1n.\nAgent: D\u1ea1 m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: D\u1ea1 c\u00f3 \u1ea1, c\u00f3 \u1ea1.\nAgent: D\u1ea1 m\u00ecnh \u0111\u00e3 \u0111\u1eb7t c\u1ecdc xe r\u1ed3i \u1ea1. D\u1ea1 m\u00ecnh d\u1ef1 ki\u1ebfn...\nClient: OK. D\u1ea1 ch\u1ecb, ch\u1ecb quy\u1ebft r\u1ed3i \u1ea1. D\u1ea1, th\u00ed d\u1ee5 mua \u0111\u01b0\u1ee3c gi\u00e1 th\u00ec ch\u1ecb b\u00e1n m\u00ecnh gi\u00e1 th\u00f4i th\u00ec ch\u1ecb c\u0169ng, c\u0169ng v\u1eabn mua chi\u1ebfc kh\u00e1c n\u00e8.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 m\u00ecnh d\u1ef1 ki\u1ebfn kho\u1ea3ng bao l\u00e2u n\u1eefa th\u00ec m\u00ecnh l\u1ea5y xe m\u1edbi \u1ea1?\nClient: Mai s\u00e1ng h\u1ea3 em?\nAgent: D\u1ea1 em nghe ch\u01b0a r\u00f5 \u1ea1. Ch\u1ecb n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1.\nClient: Hai th\u00e1ng, hai th\u00e1ng, hai th\u00e1ng n\u1eefa.\nAgent: D\u1ea1 hai th\u00e1ng n\u1eefa m\u00ecnh l\u1ea5y xe m\u1edbi \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i ch\u1ecb c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: OK.\nClient: No, \u1eddm, \u0111\u01b0\u1ee3c ch\u01b0a th\u00ec ch\u1ecb b\u00e1n, kh\u00f4ng \u0111\u01b0\u1ee3c ch\u1ecb \u0111\u1ec3 b\u1ea3ng \u0111\u1ec3 v\u1eady. Ch\u1ecb kh\u00f4ng c\u00f3, kh\u00f4ng c\u00f3, kh\u00f4ng c\u00f3, kh\u00f4ng ph\u1ea3i non n\u00f3ng g\u00ec \u0111\u00e2u.\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn \u1ea1. D\u1ea1 ch\u1ecb mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: OK.\nClient: Th\u00ec b\u00ean \u0111\u00e2y kia kia n-n-n\u00f3i l\u00e0 c\u00f3 ch\u01b0\u01a1ng tr\u00ecnh cho gi\u00e1 cao \u0111\u1ec3 ch\u1ecb ng\u1eafm \u0111i coi l\u00e0 gi\u00e1 bao nhi\u00eau \u0111\u1ec3 ch\u1ecb bi\u1ebft.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 ba tr\u0103m m\u01b0\u1eddi l\u0103m...\nClient: D\u1ea1. OK.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 ba tr\u0103m m\u01b0\u1eddi l\u0103m tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: D\u1ea1. D\u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1...\nClient: Sang quen.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n ba tr\u0103m m\u01b0\u1eddi l\u0103m tri\u1ec7u c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua...\nClient: V\u00e2ng \u1ea1. \u1edcm, ok.\nAgent: D\u1ea1 b\u00ean em k\u1ebft...\nClient: \u1edc, ok, ok.\nAgent: D\u1ea1 b\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. D\u1ea1 ch\u1ecb c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: OK.\nClient: OK.\nClient: Kh\u00f4ng em, kh\u00f4ng em."
}
▸ Output
{
"asking_price": "CH\u01afA R\u00d5",
"car_history": "CH\u01afA R\u00d5",
"fee_confirmed": "FALSE",
"info_score": 0,
"intention": "SLOW",
"is_closing": false,
"is_owner": "CH\u01afA R\u00d5",
"is_silent": false,
"loan": "CH\u01afA R\u00d5",
"location": "CH\u01afA R\u00d5",
"odo": "CH\u01afA R\u00d5",
"sale_reason": "CH\u01afA R\u00d5",
"status": "FAILED",
"summary": "",
"year": "CH\u01afA R\u00d5",
"zalo_status": "CH\u01afA R\u00d5"
}
✓
SLACK_POST
613ms
31/07 18:52
▸ Input
{
"sales_slack_id": "U0BG7AJDR6E",
"sku": "FB-6UMFYMBY",
"status": "FAILED",
"summary": ""
}
▸ Output
{
"posted": true,
"thread_ts": "1785498225.840009"
}
✓
CRM_APIS
454ms
31/07 18:52
✓
CRM_ACTIVITIES
180ms
31/07 18:52
✓
SLACK_AUDIO
3.9s
31/07 18:52
✓
UPDATE_CLOSING
131ms
31/07 18:52
{
"is_closing": false,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải chị Ngoc Mai đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe Toyota Camry 2020 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Alo. No. Đúng em. Ơ, chị nghe. Ơ, kêu em. Ơ, kêu em. Ờ, kêu em. Agent: Dạ em nghe rõ rồi ạ. Chị cho em hỏi là xe mình hiện có còn... Client: Dạ ok. Agent: Dạ xe mình hiện có còn... Client: Em nói đi. Agent: Dạ xe mình hiện có còn vay góp ngân hàng không ạ? Client: Không, không, không ơi. Agent: Dạ vâng, em ghi nhận ạ. Dạ cho em xác nhận lại là xe mình đời sản xuất năm hai không hai mươi phải không ạ? Client: OK. Agent: Dạ vâng. Em ghi nhận ạ. Dạ em thấy địa chỉ của chị ở Thành phố Hồ Chí Minh, không biết cụ thể mình ở quận nào ạ? Client: OK. Client: Dạ. Dạ Vũng Tàu em. Agent: Dạ vâng, em ghi nhận là xe mình đang ở Vũng Tàu ạ. Dạ xe mình hiện đã chạy khoảng bao nhiêu kilomet rồi ạ? Client: OK. Client: Ba mươi ngàn. Agent: Dạ ba mươi ngàn kilomet. Em ghi nhận ạ. Dạ không biết xe mình có từng va chạm nặng hay bị ngập nước gì không ạ? Client: Hông, hông em, hông em. Ghi cho mền thôi. Agent: Dạ vâng, em ghi nhận ạ. Dạ chị bán xe lần này vì lý do gì ạ? Client: Chết. Agent: Dạ em nghe chưa ... Client: Đổi xe khác em. Agent: Dạ mình đổi xe khác ạ. Dạ không biết mình đã tìm hiểu hay đặt cọc mẫu xe nào chưa ạ? Client: Ờ. Cảm ơn. Agent: Dạ mình đã tìm hiểu hay đặt cọc mẫu xe nào chưa ạ? Client: Dạ có ạ, có ạ. Agent: Dạ mình đã đặt cọc xe rồi ạ. Dạ mình dự kiến... Client: OK. Dạ chị, chị quyết rồi ạ. Dạ, thí dụ mua được giá thì chị bán mình giá thôi thì chị cũng, cũng vẫn mua chiếc khác nè. Agent: Dạ vâng. Dạ mình dự kiến khoảng bao lâu nữa thì mình lấy xe mới ạ? Client: Mai sáng hả em? Agent: Dạ em nghe chưa rõ ạ. Chị nói lại giúp em với ạ. Client: Hai tháng, hai tháng, hai tháng nữa. Agent: Dạ hai tháng nữa mình lấy xe mới ạ. Dạ hiện tại chị có kế hoạch bán xe này trong bao lâu ạ? Tầm một tuần hay hơn ạ? Client: OK. Client: No, ờm, được chưa thì chị bán, không được chị để bảng để vậy. Chị không có, không có, không có, không phải non nóng gì đâu. Agent: Dạ vâng, em ghi nhận ạ. Dạ chị mong muốn bán xe này với mức giá khoảng bao nhiêu ạ? Client: OK. Client: Thì bên đây kia kia n-n-nói là có chương trình cho giá cao để chị ngắm đi coi là giá bao nhiêu để chị biết. Agent: Dạ vâng. Dạ em xin phép đọc lại mức giá mong muốn của mình nhé, có thể em nghe sai nên có gì mình chỉnh giúp em nha. Dạ ba trăm mười lăm... Client: Dạ. OK. Agent: Dạ em xin phép đọc lại mức giá mong muốn của mình nhé, có thể em nghe sai nên có gì mình chỉnh giúp em nha. Dạ ba trăm mười lăm triệu đúng không ạ? Client: Dạ. Dạ. Agent: Dạ em ghi nhận mức giá... Client: Sang quen. Agent: Dạ em ghi nhận mức giá mong muốn ba trăm mười lăm triệu của mình rồi ạ. Dạ bên em thu phí dịch vụ chỉ một phần trăm trên giá bán cuối cùng thôi ạ. Bên em kết nối hơn hai nghìn người mua... Client: Vâng ạ. Ờm, ok. Agent: Dạ bên em kết... Client: Ờ, ok, ok. Agent: Dạ bên em kết nối hơn hai nghìn người mua tiềm năng để mang lại giá tốt nhất và hỗ trợ hồ sơ mua bán xe nhanh nhất cho mình ạ. Dạ chị có thắc mắc gì về phí dịch vụ hay cách hoạt động của Vu-Ca không ạ? Client: OK. Client: OK. Client: Không em, không em.