7c26d6a5-8f1e-4879-bb43-a4e503a2d7fd
FAILED
Time
19/08/2026 15:48:03
Duration
4m 47s
Campaign
-
Conversation ID
conv_3501m0ck9rk0fg3s9d55x1q7sk4k
Recording
AI Extraction
odo
CHƯA RÕ
loan
CHƯA RÕ
year
CHƯA RÕ
status
FAILED
summary
-
is_owner
CHƯA RÕ
location
CHƯA RÕ
intention
SLOW
is_silent
-
info_score
-
is_closing
True
car_history
CHƯA RÕ
sale_reason
CHƯA RÕ
zalo_status
CHƯA RÕ
asking_price
CHƯA RÕ
fee_confirmed
FALSE
Execution Steps
✓
FIND_LEAD
59ms
19/08 15:48
▸ Input
{
"phone": "0971916539"
}
▸ Output
{
"car_brand": "Wigo",
"car_model": "h\u01a1n",
"lead_id": "7c26d6a5-8f1e-4879-bb43-a4e503a2d7fd",
"name": "Duongxuanhoa Duongxuanhoa",
"sales": "U0BAZ47QEBE",
"sku": "FB-ZBAJCB8Z"
}
✓
FILTER_SALES
22ms
19/08 15:48
▸ Input
{
"sales_slack_id": "U0BAZ47QEBE"
}
▸ Output
{
"decision": "CALL"
}
✓
PREPARE_CALL
7.8s
19/08 15:48
▸ Input
{
"car_brand": "Wigo",
"car_model": "h\u01a1n",
"name": "Duongxuanhoa Duongxuanhoa",
"sku": "FB-ZBAJCB8Z"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1787129161.728119",
"variables": {
"anh_chi": "ch\u1ecb",
"car_make": "Wigo h\u01a1n 2018",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Duongxuanhoa Duongxuanhoa"
}
}
✓
OUTBOUND_CALL
8.5s
19/08 15:48
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0971916539",
"variables": {
"anh_chi": "ch\u1ecb",
"car_make": "Wigo h\u01a1n 2018",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Duongxuanhoa Duongxuanhoa"
}
}
▸ Output
{
"conversation_id": "conv_3501m0ck9rk0fg3s9d55x1q7sk4k",
"raw": {
"conversation_id": "conv_3501m0ck9rk0fg3s9d55x1q7sk4k",
"message": "Outbound call initiated",
"sip_call_id": "SCL_ZBvW33tsPqiS",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
8m 1s
19/08 15:56
▸ Input
{
"conversation_id": "conv_3501m0ck9rk0fg3s9d55x1q7sk4k"
}
▸ Output
{
"duration_secs": 287,
"status": "done"
}
✓
TRANSCRIPT
19/08 15:56
▸ Input
{
"raw_turns": 54
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i ch\u1ecb Duongxuanhoa Duongxuanhoa \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Wigo h\u01a1n 2018 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: D\u1ea1. \u1eeam.\nAgent: D\u1ea1, v\u1eady ...\nClient: \u1edc, \u0111\u00fang r\u1ed3i nh\u01b0ng m\u00e0 n\u00f3 th\u00e0nh Vi\u1ec7t Nam \u00e0.\nAgent: D\u1ea1 em xin ...\nClient: \u1edc, trong b\u00ean Nam \u00e0?\nAgent: D\u1ea1 em xin l\u1ed7i ch\u1ecb, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, ch\u1ecb n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: \u1edcm, \u1edd, n\u00f3 x\u00e9, \u01a1, nh\u01b0, nh\u01b0 m\u00e0 b\u00e1n trong Vi\u1ec7t Nam \u00e0?\nAgent: D\u1ea1, \u00fd...\nClient: M-m\u00ecnh m-mua trong mi\u1ec1n Nam hay m-mua, mua b\u1ea3n trong mi\u1ec1n Nam hay Trang?\nAgent: D\u1ea1, \u00fd ch\u1ecb l\u00e0 xe m\u00ecnh mua \u1edf mi\u1ec1n Nam hay mi\u1ec1n B\u1eafc \u1ea1?\nClient: Xe m\u00ecnh trung nh\u01b0ng m\u00e0, \u1edd, ch\u1ee9ng ch\u1ee7 t\u1eeb \u0111\u00e2u? Nh\u01b0ng m\u00e0, m\u00e0 h\u1ecfi \u00fd-\u00fd l\u00e0 h\u1ecfi b\u00e1n xe \u1edf mi\u1ec1n Nam hay l\u00e0 \u1edf-\u1edf \u0111\u00e2u?\nAgent: D\u1ea1, em hi\u1ec3u r\u1ed3i...\nClient: Mua b\u1ea3n xe \u1edf mi\u1ec1n Nam hay \u1edf \u0111\u00e2u?\nAgent: D\u1ea1, em hi\u1ec3u r\u1ed3i \u1ea1. Hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: \u1eeam. \u1edc, hi\u1ec7n t\u1ea1i \u0111ang \u1edf H\u00e0 N\u1ed9i \u1ea1.\nAgent: D\u1ea1, em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u0111ang \u1edf H\u00e0 N\u1ed9i \u1ea1. V\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: \u1eeam. Ch\u01b0a.\nAgent: D\u1ea1, v\u1eady l\u00e0 xe m\u00ecnh kh\u00f4ng c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng n\u1eefa \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: D\u1ea1 \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1, em ghi nh\u1eadn \u1ea1. V\u1eady xe m\u00ecnh \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m bao nhi\u00eau \u1ea1?\nClient: N\u0103m 2008.\nAgent: D\u1ea1, em ghi nh\u1eadn xe m\u00ecnh \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng kh\u00f4ng t\u00e1m \u1ea1. V\u1eady xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: G\u1ea7n 100 ngh\u00ecn.\nAgent: D\u1ea1, em ghi nh\u1eadn xe m\u00ecnh \u0111\u00e3 ch\u1ea1y g\u1ea7n m\u1ed9t tr\u0103m ngh\u00ecn kilomet \u1ea1. V\u1eady kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3...\nClient: H\u01a1n, h\u01a1n m\u1ed9t tr\u0103m ngh\u00ecn th\u00f4i. H-h\u01a1n m\u1ed9t tr\u0103m ngh\u00ecn th\u00f4i.\nAgent: D\u1ea1, em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u0111\u00e3 ch\u1ea1y h\u01a1n m\u1ed9t tr\u0103m ngh\u00ecn kilomet \u1ea1. V\u1eady kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: \u1eeam.\nClient: Kh\u00f4ng ng\u1eadp n\u01b0\u1edbc, c\u00f3 va qu\u1eb9t ngo\u00e0i v\u1ecf.\nAgent: D\u1ea1, em ghi nh\u1eadn l\u00e0 xe m\u00ecnh c\u00f3 va qu\u1eb9t ngo\u00e0i v\u1ecf \u1ea1. V\u1eady ch\u1ecb b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: \u1eeam. M\u00ecnh s\u1ebd \u0111\u1ed5i xe li\u1ec1n.\nAgent: D\u1ea1, m\u00ecnh \u0111\u1ed5i xe m\u1edbi th\u00ec kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: Ch\u01b0a, ng\u00f2-- t\u00ecm hi\u1ec3u r\u1ed3i, ch\u01b0a \u0111\u1eb7t c\u1ecdc.\nAgent: D\u1ea1, em ghi nh\u1eadn l\u00e0 m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u r\u1ed3i nh\u01b0ng ch\u01b0a \u0111\u1eb7t c\u1ecdc \u1ea1. V\u1eady hi\u1ec7n t\u1ea1i ch\u1ecb c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: \u1eea.\nClient: Con \u0111ang h\u1ecfi gi\u00e1 th\u00f4i, ch\u01b0a bi\u1ebft c\u00f4 b\u00e1n n\u00ean b\u00e1n hay kh\u00f4ng.\nAgent: D\u1ea1, em hi\u1ec3u \u1ea1. V\u1eady ch\u1ecb mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: Th\u1ebf b\u00e2y gi\u1edd nh\u01b0 th\u1ebf th\u00ec h\u1ecfi gi\u00e1 b\u00e2y gi\u1edd b\u1ecf mong mu\u1ed1n, mong mu\u1ed1n th\u00ec l\u00e0 l\u00e0 b\u00e1n r\u1ed3i.\nAgent: D\u1ea1, em hi\u1ec3u \u1ea1. ...\nClient: D\u1ea1, \u0111ang, \u0111ang, \u0111ang mu\u1ed1n h\u1ecfi gi\u00e1 l\u00e0, l\u00e0, l\u00e0 b\u00e1n \u0111\u01b0\u1ee3c bao nhi\u00eau, c\u00f3 n\u00ean b\u00e1n hay kh\u00f4ng?\nAgent: D\u1ea1, em hi\u1ec3u \u1ea1. V\u1eady m\u00ecnh c\u00f3 nh\u1eafm ch\u1eebng s\u1ebd b\u00e1n xe n\u00e0y trong kho\u1ea3ng gi\u00e1 bao nhi\u00eau ch\u01b0a \u1ea1 \u0111\u1ec3 b\u00ean em h\u1ed7 tr\u1ee3 k\u1ebft n\u1ed1i t\u1ed1t h\u01a1n \u1ea1?\nClient: Ch\u1eafc, \u1edd, h\u1ecfi, \u01a1, gi\u00e1 \u0111\u01b0\u1ee3c bao nhi\u00eau, \u1edd, \u0111\u01b0\u1ee3c, \u1edd, bao nhi\u00eau \u0111\u1ec3 b\u00e1n hay l\u00e0, l\u00e0, l\u00e0 \u0111\u1ec3 \u00edt qu\u00e1 th\u1ebf \u0111\u1ec3 em \u0111i b\u00e1n g\u00ec?\nAgent: D\u1ea1, em hi\u1ec3u \u1ea1. V\u1eady \u0111\u1ec3 em b\u00e1o l\u1ea1i v\u1edbi chuy\u00ean vi\u00ean Vu-Ca h\u1ed7 tr\u1ee3 m\u00ecnh \u0111\u1ecbnh gi\u00e1 chu\u1ea9n nh\u1ea5t khi k\u1ebft n\u1ed1i nh\u00e9 \u1ea1.\nClient: \u1eeam. D\u1ea1, okay.\nAgent: D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Ch\u1ecb c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: \u1eeam.\nClient: C\u1ea7m. Ch\u01b0a ch\u1eafc l\u00e0 b\u1ea1n \u0111\u1ea5y n\u00f3 \u0111ang h\u1ecfi gi\u00e1 th\u00f4i. Hay l\u00e0 h\u1ecfi gi\u00e1 \u0103n m\u1ea5t ph\u00ed \u00e0?\nAgent: D\u1ea1, ph\u00ed ch\u1ec9 t\u00ednh khi m\u00ecnh b\u00e1n xe th\u00e0nh c\u00f4ng th\u00f4i \u1ea1. M\u00ecnh c\u00f3 th\u1eafc m\u1eafc g\u00ec kh\u00e1c kh\u00f4ng \u1ea1?\nClient: Hmm. Ch\u1eafc. D\u1ea1, th\u1eafc m\u1eafc g\u00ec n\u1eefa?\nAgent: D\u1ea1, v\u1eady ch\u1ecb cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a ch\u1ecb kh\u00f4ng \u1ea1? S\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi l\u1ea1 kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng.\nAgent: D\u1ea1, v\u1eady l\u00e0 s\u1ed1 n\u00e0y kh\u00f4ng ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi l\u1ea1 \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1, em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y...",
"length": 3953,
"turns": 54
}
✓
AI_EXTRACTION
2m 30s
19/08 15:58
▸ Input
{
"model": "deepseek-v4-flash:0731-cloud",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i ch\u1ecb Duongxuanhoa Duongxuanhoa \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Wigo h\u01a1n 2018 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: D\u1ea1. \u1eeam.\nAgent: D\u1ea1, v\u1eady ...\nClient: \u1edc, \u0111\u00fang r\u1ed3i nh\u01b0ng m\u00e0 n\u00f3 th\u00e0nh Vi\u1ec7t Nam \u00e0.\nAgent: D\u1ea1 em xin ...\nClient: \u1edc, trong b\u00ean Nam \u00e0?\nAgent: D\u1ea1 em xin l\u1ed7i ch\u1ecb, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, ch\u1ecb n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: \u1edcm, \u1edd, n\u00f3 x\u00e9, \u01a1, nh\u01b0, nh\u01b0 m\u00e0 b\u00e1n trong Vi\u1ec7t Nam \u00e0?\nAgent: D\u1ea1, \u00fd...\nClient: M-m\u00ecnh m-mua trong mi\u1ec1n Nam hay m-mua, mua b\u1ea3n trong mi\u1ec1n Nam hay Trang?\nAgent: D\u1ea1, \u00fd ch\u1ecb l\u00e0 xe m\u00ecnh mua \u1edf mi\u1ec1n Nam hay mi\u1ec1n B\u1eafc \u1ea1?\nClient: Xe m\u00ecnh trung nh\u01b0ng m\u00e0, \u1edd, ch\u1ee9ng ch\u1ee7 t\u1eeb \u0111\u00e2u? Nh\u01b0ng m\u00e0, m\u00e0 h\u1ecfi \u00fd-\u00fd l\u00e0 h\u1ecfi b\u00e1n xe \u1edf mi\u1ec1n Nam hay l\u00e0 \u1edf-\u1edf \u0111\u00e2u?\nAgent: D\u1ea1, em hi\u1ec3u r\u1ed3i...\nClient: Mua b\u1ea3n xe \u1edf mi\u1ec1n Nam hay \u1edf \u0111\u00e2u?\nAgent: D\u1ea1, em hi\u1ec3u r\u1ed3i \u1ea1. Hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: \u1eeam. \u1edc, hi\u1ec7n t\u1ea1i \u0111ang \u1edf H\u00e0 N\u1ed9i \u1ea1.\nAgent: D\u1ea1, em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u0111ang \u1edf H\u00e0 N\u1ed9i \u1ea1. V\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: \u1eeam. Ch\u01b0a.\nAgent: D\u1ea1, v\u1eady l\u00e0 xe m\u00ecnh kh\u00f4ng c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng n\u1eefa \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: D\u1ea1 \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1, em ghi nh\u1eadn \u1ea1. V\u1eady xe m\u00ecnh \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m bao nhi\u00eau \u1ea1?\nClient: N\u0103m 2008.\nAgent: D\u1ea1, em ghi nh\u1eadn xe m\u00ecnh \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng kh\u00f4ng t\u00e1m \u1ea1. V\u1eady xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: G\u1ea7n 100 ngh\u00ecn.\nAgent: D\u1ea1, em ghi nh\u1eadn xe m\u00ecnh \u0111\u00e3 ch\u1ea1y g\u1ea7n m\u1ed9t tr\u0103m ngh\u00ecn kilomet \u1ea1. V\u1eady kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3...\nClient: H\u01a1n, h\u01a1n m\u1ed9t tr\u0103m ngh\u00ecn th\u00f4i. H-h\u01a1n m\u1ed9t tr\u0103m ngh\u00ecn th\u00f4i.\nAgent: D\u1ea1, em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u0111\u00e3 ch\u1ea1y h\u01a1n m\u1ed9t tr\u0103m ngh\u00ecn kilomet \u1ea1. V\u1eady kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: \u1eeam.\nClient: Kh\u00f4ng ng\u1eadp n\u01b0\u1edbc, c\u00f3 va qu\u1eb9t ngo\u00e0i v\u1ecf.\nAgent: D\u1ea1, em ghi nh\u1eadn l\u00e0 xe m\u00ecnh c\u00f3 va qu\u1eb9t ngo\u00e0i v\u1ecf \u1ea1. V\u1eady ch\u1ecb b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: \u1eeam. M\u00ecnh s\u1ebd \u0111\u1ed5i xe li\u1ec1n.\nAgent: D\u1ea1, m\u00ecnh \u0111\u1ed5i xe m\u1edbi th\u00ec kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: Ch\u01b0a, ng\u00f2-- t\u00ecm hi\u1ec3u r\u1ed3i, ch\u01b0a \u0111\u1eb7t c\u1ecdc.\nAgent: D\u1ea1, em ghi nh\u1eadn l\u00e0 m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u r\u1ed3i nh\u01b0ng ch\u01b0a \u0111\u1eb7t c\u1ecdc \u1ea1. V\u1eady hi\u1ec7n t\u1ea1i ch\u1ecb c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: \u1eea.\nClient: Con \u0111ang h\u1ecfi gi\u00e1 th\u00f4i, ch\u01b0a bi\u1ebft c\u00f4 b\u00e1n n\u00ean b\u00e1n hay kh\u00f4ng.\nAgent: D\u1ea1, em hi\u1ec3u \u1ea1. V\u1eady ch\u1ecb mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: Th\u1ebf b\u00e2y gi\u1edd nh\u01b0 th\u1ebf th\u00ec h\u1ecfi gi\u00e1 b\u00e2y gi\u1edd b\u1ecf mong mu\u1ed1n, mong mu\u1ed1n th\u00ec l\u00e0 l\u00e0 b\u00e1n r\u1ed3i.\nAgent: D\u1ea1, em hi\u1ec3u \u1ea1. ...\nClient: D\u1ea1, \u0111ang, \u0111ang, \u0111ang mu\u1ed1n h\u1ecfi gi\u00e1 l\u00e0, l\u00e0, l\u00e0 b\u00e1n \u0111\u01b0\u1ee3c bao nhi\u00eau, c\u00f3 n\u00ean b\u00e1n hay kh\u00f4ng?\nAgent: D\u1ea1, em hi\u1ec3u \u1ea1. V\u1eady m\u00ecnh c\u00f3 nh\u1eafm ch\u1eebng s\u1ebd b\u00e1n xe n\u00e0y trong kho\u1ea3ng gi\u00e1 bao nhi\u00eau ch\u01b0a \u1ea1 \u0111\u1ec3 b\u00ean em h\u1ed7 tr\u1ee3 k\u1ebft n\u1ed1i t\u1ed1t h\u01a1n \u1ea1?\nClient: Ch\u1eafc, \u1edd, h\u1ecfi, \u01a1, gi\u00e1 \u0111\u01b0\u1ee3c bao nhi\u00eau, \u1edd, \u0111\u01b0\u1ee3c, \u1edd, bao nhi\u00eau \u0111\u1ec3 b\u00e1n hay l\u00e0, l\u00e0, l\u00e0 \u0111\u1ec3 \u00edt qu\u00e1 th\u1ebf \u0111\u1ec3 em \u0111i b\u00e1n g\u00ec?\nAgent: D\u1ea1, em hi\u1ec3u \u1ea1. V\u1eady \u0111\u1ec3 em b\u00e1o l\u1ea1i v\u1edbi chuy\u00ean vi\u00ean Vu-Ca h\u1ed7 tr\u1ee3 m\u00ecnh \u0111\u1ecbnh gi\u00e1 chu\u1ea9n nh\u1ea5t khi k\u1ebft n\u1ed1i nh\u00e9 \u1ea1.\nClient: \u1eeam. D\u1ea1, okay.\nAgent: D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Ch\u1ecb c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: \u1eeam.\nClient: C\u1ea7m. Ch\u01b0a ch\u1eafc l\u00e0 b\u1ea1n \u0111\u1ea5y n\u00f3 \u0111ang h\u1ecfi gi\u00e1 th\u00f4i. Hay l\u00e0 h\u1ecfi gi\u00e1 \u0103n m\u1ea5t ph\u00ed \u00e0?\nAgent: D\u1ea1, ph\u00ed ch\u1ec9 t\u00ednh khi m\u00ecnh b\u00e1n xe th\u00e0nh c\u00f4ng th\u00f4i \u1ea1. M\u00ecnh c\u00f3 th\u1eafc m\u1eafc g\u00ec kh\u00e1c kh\u00f4ng \u1ea1?\nClient: Hmm. Ch\u1eafc. D\u1ea1, th\u1eafc m\u1eafc g\u00ec n\u1eefa?\nAgent: D\u1ea1, v\u1eady ch\u1ecb cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a ch\u1ecb kh\u00f4ng \u1ea1? S\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi l\u1ea1 kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng.\nAgent: D\u1ea1, v\u1eady l\u00e0 s\u1ed1 n\u00e0y kh\u00f4ng ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi l\u1ea1 \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1, em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y..."
}
▸ Output
{
"asking_price": "CH\u01afA R\u00d5",
"car_history": "CH\u01afA R\u00d5",
"fee_confirmed": "FALSE",
"info_score": 0,
"intention": "SLOW",
"is_closing": true,
"is_owner": "CH\u01afA R\u00d5",
"is_silent": false,
"loan": "CH\u01afA R\u00d5",
"location": "CH\u01afA R\u00d5",
"odo": "CH\u01afA R\u00d5",
"sale_reason": "CH\u01afA R\u00d5",
"status": "FAILED",
"summary": "",
"year": "CH\u01afA R\u00d5",
"zalo_status": "CH\u01afA R\u00d5"
}
✓
SLACK_POST
660ms
19/08 15:58
▸ Input
{
"sales_slack_id": "U0BAZ47QEBE",
"sku": "FB-ZBAJCB8Z",
"status": "FAILED",
"summary": ""
}
▸ Output
{
"posted": true,
"thread_ts": "1787129161.728119"
}
✓
CRM_APIS
548ms
19/08 15:58
✓
CRM_ACTIVITIES
192ms
19/08 15:58
✓
SLACK_AUDIO
3.4s
19/08 15:58
✓
UPDATE_CLOSING
133ms
19/08 15:58
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải chị Duongxuanhoa Duongxuanhoa đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe Wigo hơn 2018 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Dạ. Ừm. Agent: Dạ, vậy ... Client: Ờ, đúng rồi nhưng mà nó thành Việt Nam à. Agent: Dạ em xin ... Client: Ờ, trong bên Nam à? Agent: Dạ em xin lỗi chị, đoạn rồi tín hiệu hơi chập chờn nên em chưa nghe kịp ạ, chị nói lại giúp em với ạ? Client: Ờm, ờ, nó xé, ơ, như, như mà bán trong Việt Nam à? Agent: Dạ, ý... Client: M-mình m-mua trong miền Nam hay m-mua, mua bản trong miền Nam hay Trang? Agent: Dạ, ý chị là xe mình mua ở miền Nam hay miền Bắc ạ? Client: Xe mình trung nhưng mà, ờ, chứng chủ từ đâu? Nhưng mà, mà hỏi ý-ý là hỏi bán xe ở miền Nam hay là ở-ở đâu? Agent: Dạ, em hiểu rồi... Client: Mua bản xe ở miền Nam hay ở đâu? Agent: Dạ, em hiểu rồi ạ. Hiện tại xe mình đang ở khu vực nào ạ? Client: Ừm. Ờ, hiện tại đang ở Hà Nội ạ. Agent: Dạ, em ghi nhận là xe mình đang ở Hà Nội ạ. Vậy xe mình hiện có còn vay góp ngân hàng không ạ? Client: Ừm. Chưa. Agent: Dạ, vậy là xe mình không còn vay góp ngân hàng nữa đúng không ạ? Client: Dạ đúng rồi. Agent: Dạ, em ghi nhận ạ. Vậy xe mình đời sản xuất năm bao nhiêu ạ? Client: Năm 2008. Agent: Dạ, em ghi nhận xe mình đời sản xuất năm hai không không tám ạ. Vậy xe mình hiện đã chạy khoảng bao nhiêu kilomet rồi ạ? Client: Gần 100 nghìn. Agent: Dạ, em ghi nhận xe mình đã chạy gần một trăm nghìn kilomet ạ. Vậy không biết xe mình có... Client: Hơn, hơn một trăm nghìn thôi. H-hơn một trăm nghìn thôi. Agent: Dạ, em ghi nhận là xe mình đã chạy hơn một trăm nghìn kilomet ạ. Vậy không biết xe mình có từng va chạm nặng hay bị ngập nước gì không ạ? Client: Ừm. Client: Không ngập nước, có va quẹt ngoài vỏ. Agent: Dạ, em ghi nhận là xe mình có va quẹt ngoài vỏ ạ. Vậy chị bán xe lần này vì lý do gì ạ? Client: Ừm. Mình sẽ đổi xe liền. Agent: Dạ, mình đổi xe mới thì không biết mình đã tìm hiểu hay đặt cọc mẫu xe nào chưa ạ? Client: Chưa, ngò-- tìm hiểu rồi, chưa đặt cọc. Agent: Dạ, em ghi nhận là mình đã tìm hiểu rồi nhưng chưa đặt cọc ạ. Vậy hiện tại chị có kế hoạch bán xe này trong bao lâu ạ? Tầm một tuần hay hơn ạ? Client: Ừ. Client: Con đang hỏi giá thôi, chưa biết cô bán nên bán hay không. Agent: Dạ, em hiểu ạ. Vậy chị mong muốn bán xe này với mức giá khoảng bao nhiêu ạ? Client: Thế bây giờ như thế thì hỏi giá bây giờ bỏ mong muốn, mong muốn thì là là bán rồi. Agent: Dạ, em hiểu ạ. ... Client: Dạ, đang, đang, đang muốn hỏi giá là, là, là bán được bao nhiêu, có nên bán hay không? Agent: Dạ, em hiểu ạ. Vậy mình có nhắm chừng sẽ bán xe này trong khoảng giá bao nhiêu chưa ạ để bên em hỗ trợ kết nối tốt hơn ạ? Client: Chắc, ờ, hỏi, ơ, giá được bao nhiêu, ờ, được, ờ, bao nhiêu để bán hay là, là, là để ít quá thế để em đi bán gì? Agent: Dạ, em hiểu ạ. Vậy để em báo lại với chuyên viên Vu-Ca hỗ trợ mình định giá chuẩn nhất khi kết nối nhé ạ. Client: Ừm. Dạ, okay. Agent: Dạ bên em thu phí dịch vụ chỉ một phần trăm trên giá bán cuối cùng thôi ạ. Bên em kết nối hơn hai nghìn người mua tiềm năng để mang lại giá tốt nhất và hỗ trợ hồ sơ mua bán xe nhanh nhất cho mình ạ. Chị có thắc mắc gì về phí dịch vụ hay cách hoạt động của Vu-Ca không ạ? Client: Ừm. Client: Cầm. Chưa chắc là bạn đấy nó đang hỏi giá thôi. Hay là hỏi giá ăn mất phí à? Agent: Dạ, phí chỉ tính khi mình bán xe thành công thôi ạ. Mình có thắc mắc gì khác không ạ? Client: Hmm. Chắc. Dạ, thắc mắc gì nữa? Agent: Dạ, vậy chị cho em xác nhận số điện thoại em đang gọi có phải là số Zalo của chị không ạ? Số này mình có chặn tìm kiếm hay nhắn tin từ người lạ không ạ? Client: Không. Agent: Dạ, vậy là số này không chặn tìm kiếm hay nhắn tin từ người lạ đúng không ạ? Client: Đúng rồi. Agent: Dạ, em đã ghi nhận thông tin xe của mình rồi ạ, sẽ có chuyên viên Vu-Ca kết bạn và hỗ trợ tiếp tục ạ. Sau khi kết bạn Zalo chị gửi giúp em bộ ảnh nội ngoại thất xe và giấy...