1737bdfc-b760-4afe-9f15-758541dc2d6b
CALL BACK
Time
04/08/2026 15:57:27
Duration
3m 38s
Campaign
-
Conversation ID
conv_6501kz5zw0zyf5qbtvwg1n3ry75k
Recording
AI Extraction
odo
20
loan
CÒN VAY NGÂN HÀNG
year
2024
status
CALL BACK
summary
Cuộc gọi với anh Trường, chủ xe Suzuki XL7 Hybrid 2024 còn vay ngân hàng. Xe đã chạy 20 km, không va chạm hay ngập nước, là xe gia đình. Anh Trường chưa đưa ra giá mong muốn và nhờ bên Vu-Ca định giá. Agent đã giới thiệu ba hình thức bán và mức phí dịch vụ, nhưng chưa xác nhận Zalo, chưa đọc lại giá, và chưa đưa câu hướng dẫn cuối. Cuộc gọi cần gọi lại để hoàn thiện thông tin.
is_owner
CHÍNH CHỦ
location
CHƯA RÕ
intention
SLOW
is_silent
-
info_score
6
is_closing
True
car_history
Xe gia đình dùng, đi ít, không ngập nước, không va chạm.
sale_reason
Lý do xe máy (không rõ ràng)
zalo_status
FALSE
asking_price
CHƯA RÕ
fee_confirmed
TRUE
Execution Steps
✓
FIND_LEAD
5ms
04/08 15:57
▸ Input
{
"phone": "0908881696"
}
▸ Output
{
"car_brand": "Suzuki",
"car_model": "xl7 hybrid",
"lead_id": "1737bdfc-b760-4afe-9f15-758541dc2d6b",
"name": "Tr\u01b0\u01a1ng Thanh Tr\u01b0\u1eddng",
"sales": "U06LV03KKFE",
"sku": "FB-5XV2F48A"
}
✓
PREPARE_CALL
2.0s
04/08 15:57
▸ Input
{
"car_brand": "Suzuki",
"car_model": "xl7 hybrid",
"name": "Tr\u01b0\u01a1ng Thanh Tr\u01b0\u1eddng",
"sku": "FB-5XV2F48A"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1785833726.992149",
"variables": {
"anh_chi": "anh",
"car_make": "Suzuki xl7 hybrid 2024",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Tr\u01b0\u01a1ng Thanh Tr\u01b0\u1eddng"
}
}
✓
OUTBOUND_CALL
9.5s
04/08 15:57
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0908881696",
"variables": {
"anh_chi": "anh",
"car_make": "Suzuki xl7 hybrid 2024",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Tr\u01b0\u01a1ng Thanh Tr\u01b0\u1eddng"
}
}
▸ Output
{
"conversation_id": "conv_6501kz5zw0zyf5qbtvwg1n3ry75k",
"raw": {
"conversation_id": "conv_6501kz5zw0zyf5qbtvwg1n3ry75k",
"message": "Outbound call initiated",
"sip_call_id": "SCL_zacRWBecPKqV",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
4m 0s
04/08 16:01
▸ Input
{
"conversation_id": "conv_6501kz5zw0zyf5qbtvwg1n3ry75k"
}
▸ Output
{
"duration_secs": 218,
"status": "done"
}
✓
TRANSCRIPT
04/08 16:01
▸ Input
{
"raw_turns": 41
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Tr\u01b0\u01a1ng Thanh Tr\u01b0\u1eddng \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Suzuki xl7 hybrid 2024 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. D\u1ea1 \u0111\u00fang r\u1ed3i. \u1eeam. \u1eeam. \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1, v\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: H\u00ecnh c\u00f2n.\nAgent: D\u1ea1, xe m\u00ecnh s\u1ea3n xu\u1ea5t n\u0103m bao nhi\u00eau \u1ea1?\nClient: Xe 2024.\nAgent: D\u1ea1, em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m 2024 ph\u1ea3i kh\u00f4ng anh?\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1, hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: \u1ede \u0111\u00e2y hi\u1ec7n t\u1ea1i kh\u00f4ng.\nAgent: D\u1ea1, xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: 20.\nAgent: D\u1ea1, kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: ...\nAgent: D\u1ea1, em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, anh n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: C\u00e1i \u0111\u00f3 b\u1ecb, \u1edd, ch\u1ebf \u0111\u1ed9 g\u1eb7p r\u1edbt.\nAgent: ...\nClient: B\u00e0 Tr\u00e0m.\nAgent: D\u1ea1, em xin...\nClient: C\u00e1i xe \u1edf nh\u00e0 \u0111i kh\u00f4ng \u1ea1?\nAgent: D\u1ea1, em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, anh n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: Alo. Alo.\nAgent: D\u1ea1, em nghe r\u00f5 r\u1ed3i \u1ea1. Anh n\u00f3i l\u1ea1i gi\u00fap em c\u00e2u v\u1eeba r\u1ed3i v\u1edbi \u1ea1.\nClient: Xe gia \u0111\u00ecnh d\u00f9ng, \u0111i \u00edt, kh\u00f4ng ng\u1eadp n\u01b0\u1edbc, kh\u00f4ng va ch\u1ea1m.\nAgent: D\u1ea1, em ghi nh\u1eadn l\u00e0 xe m\u00ecnh l\u00e0 xe gia \u0111\u00ecnh d\u00f9ng, \u0111i \u00edt, kh\u00f4ng ng\u1eadp n\u01b0\u1edbc, kh\u00f4ng va ch\u1ea1m \u1ea1. D\u1ea1, anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: L\u00fd do xe m\u00e1y.\nAgent: D\u1ea1, kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: Cara.\nAgent: D\u1ea1, m\u00ecnh d\u1ef1 ki\u1ebfn kho\u1ea3ng bao l\u00e2u n\u1eefa l\u1ea5y xe m\u1edbi \u1ea1?\nClient: L\u1ea5y r\u1ed3i.\nAgent: D\u1ea1, v\u1eady hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: H\u00e0ng, h\u00e0ng tu\u1ea7n.\nAgent: D\u1ea1, anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: \u1eeam, nh\u1edd ra gi\u00e1 gi\u00f9m.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1!...\nClient: D\u1ea1.\nAgent: D\u1ea1, v\u1eady \u0111\u1ec3 em b\u00e1o l\u1ea1i v\u1edbi chuy\u00ean vi\u00ean Vu-Ca h\u1ed7 tr\u1ee3 m\u00ecnh \u0111\u1ecbnh gi\u00e1 chu\u1ea9n nh\u1ea5t khi k\u1ebft n\u1ed1i nh\u00e9 \u1ea1. D\u1ea1 b\u00ean Vu-Ca hi\u1ec7n c\u00f3 ba h\u00ecnh th\u1ee9c b\u00e1n t\u00f9y theo nhu c\u1ea7u c\u1ee7a m\u00ecnh \u1ea1. M\u1ed9t l\u00e0 \u0110\u1ea5u gi\u00e1 c\u1ea1nh tranh, ph\u00ed m\u1ed9t ph\u1ea7n tr\u0103m, kho\u1ea3ng ba \u0111\u1ebfn n\u0103m ng\u00e0y, nhi\u1ec1u \u0111\u1ea1i l\u00fd c\u00f9ng tranh gi\u00e1 n\u00ean th\u01b0\u1eddng \u0111\u01b0\u1ee3c gi\u00e1 t\u1ed1t nh\u1ea5t, \u0111\u00e2y l\u00e0 h\u00ecnh th\u1ee9c b\u00ean em \u0111\u1ec1 xu\u1ea5t \u1ea1. Hai l\u00e0 \u0110\u1eb7t gi\u00e1 mong mu\u1ed1n, ph\u00ed m\u1ed9t ph\u1ea9y n\u0103m ph\u1ea7n tr\u0103m, kho\u1ea3ng b\u1ea3y \u0111\u1ebfn m\u01b0\u1eddi b\u1ed1n ng\u00e0y, kh\u00f4ng \u0111\u1ea1t m\u1ee9c m\u00ecnh mong mu\u1ed1n th\u00ec kh\u00f4ng b\u00e1n \u1ea1. Ba l\u00e0 Ch\u1ed1t nhanh, ph\u00ed hai ph\u1ea7n tr\u0103m, trong...\nClient: D\u1ea1. \u1eeam. D\u1ea1.\nAgent: ...kho\u1ea3ng hai m\u01b0\u01a1i ...\nClient: D\u1ea1. OK.\nAgent: b\u1ed1n \u0111\u1ebfn b\u1ed1n m\u01b0\u01a1i t\u00e1m ti\u1ebfng, \u01b0u ti\u00ean b\u00e1n th\u1eadt nhanh \u1ea1. Ph\u00ed ch\u1ec9 t\u00ednh...",
"length": 2517,
"turns": 41
}
✓
AI_EXTRACTION
1m 3s
04/08 16:02
▸ Input
{
"model": "DeepSeek-V4-Flash",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Tr\u01b0\u01a1ng Thanh Tr\u01b0\u1eddng \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Suzuki xl7 hybrid 2024 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. D\u1ea1 \u0111\u00fang r\u1ed3i. \u1eeam. \u1eeam. \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1, v\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: H\u00ecnh c\u00f2n.\nAgent: D\u1ea1, xe m\u00ecnh s\u1ea3n xu\u1ea5t n\u0103m bao nhi\u00eau \u1ea1?\nClient: Xe 2024.\nAgent: D\u1ea1, em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m 2024 ph\u1ea3i kh\u00f4ng anh?\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1, hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: \u1ede \u0111\u00e2y hi\u1ec7n t\u1ea1i kh\u00f4ng.\nAgent: D\u1ea1, xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: 20.\nAgent: D\u1ea1, kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: ...\nAgent: D\u1ea1, em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, anh n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: C\u00e1i \u0111\u00f3 b\u1ecb, \u1edd, ch\u1ebf \u0111\u1ed9 g\u1eb7p r\u1edbt.\nAgent: ...\nClient: B\u00e0 Tr\u00e0m.\nAgent: D\u1ea1, em xin...\nClient: C\u00e1i xe \u1edf nh\u00e0 \u0111i kh\u00f4ng \u1ea1?\nAgent: D\u1ea1, em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, anh n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: Alo. Alo.\nAgent: D\u1ea1, em nghe r\u00f5 r\u1ed3i \u1ea1. Anh n\u00f3i l\u1ea1i gi\u00fap em c\u00e2u v\u1eeba r\u1ed3i v\u1edbi \u1ea1.\nClient: Xe gia \u0111\u00ecnh d\u00f9ng, \u0111i \u00edt, kh\u00f4ng ng\u1eadp n\u01b0\u1edbc, kh\u00f4ng va ch\u1ea1m.\nAgent: D\u1ea1, em ghi nh\u1eadn l\u00e0 xe m\u00ecnh l\u00e0 xe gia \u0111\u00ecnh d\u00f9ng, \u0111i \u00edt, kh\u00f4ng ng\u1eadp n\u01b0\u1edbc, kh\u00f4ng va ch\u1ea1m \u1ea1. D\u1ea1, anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: L\u00fd do xe m\u00e1y.\nAgent: D\u1ea1, kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: Cara.\nAgent: D\u1ea1, m\u00ecnh d\u1ef1 ki\u1ebfn kho\u1ea3ng bao l\u00e2u n\u1eefa l\u1ea5y xe m\u1edbi \u1ea1?\nClient: L\u1ea5y r\u1ed3i.\nAgent: D\u1ea1, v\u1eady hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: H\u00e0ng, h\u00e0ng tu\u1ea7n.\nAgent: D\u1ea1, anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: \u1eeam, nh\u1edd ra gi\u00e1 gi\u00f9m.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1!...\nClient: D\u1ea1.\nAgent: D\u1ea1, v\u1eady \u0111\u1ec3 em b\u00e1o l\u1ea1i v\u1edbi chuy\u00ean vi\u00ean Vu-Ca h\u1ed7 tr\u1ee3 m\u00ecnh \u0111\u1ecbnh gi\u00e1 chu\u1ea9n nh\u1ea5t khi k\u1ebft n\u1ed1i nh\u00e9 \u1ea1. D\u1ea1 b\u00ean Vu-Ca hi\u1ec7n c\u00f3 ba h\u00ecnh th\u1ee9c b\u00e1n t\u00f9y theo nhu c\u1ea7u c\u1ee7a m\u00ecnh \u1ea1. M\u1ed9t l\u00e0 \u0110\u1ea5u gi\u00e1 c\u1ea1nh tranh, ph\u00ed m\u1ed9t ph\u1ea7n tr\u0103m, kho\u1ea3ng ba \u0111\u1ebfn n\u0103m ng\u00e0y, nhi\u1ec1u \u0111\u1ea1i l\u00fd c\u00f9ng tranh gi\u00e1 n\u00ean th\u01b0\u1eddng \u0111\u01b0\u1ee3c gi\u00e1 t\u1ed1t nh\u1ea5t, \u0111\u00e2y l\u00e0 h\u00ecnh th\u1ee9c b\u00ean em \u0111\u1ec1 xu\u1ea5t \u1ea1. Hai l\u00e0 \u0110\u1eb7t gi\u00e1 mong mu\u1ed1n, ph\u00ed m\u1ed9t ph\u1ea9y n\u0103m ph\u1ea7n tr\u0103m, kho\u1ea3ng b\u1ea3y \u0111\u1ebfn m\u01b0\u1eddi b\u1ed1n ng\u00e0y, kh\u00f4ng \u0111\u1ea1t m\u1ee9c m\u00ecnh mong mu\u1ed1n th\u00ec kh\u00f4ng b\u00e1n \u1ea1. Ba l\u00e0 Ch\u1ed1t nhanh, ph\u00ed hai ph\u1ea7n tr\u0103m, trong...\nClient: D\u1ea1. \u1eeam. D\u1ea1.\nAgent: ...kho\u1ea3ng hai m\u01b0\u01a1i ...\nClient: D\u1ea1. OK.\nAgent: b\u1ed1n \u0111\u1ebfn b\u1ed1n m\u01b0\u01a1i t\u00e1m ti\u1ebfng, \u01b0u ti\u00ean b\u00e1n th\u1eadt nhanh \u1ea1. Ph\u00ed ch\u1ec9 t\u00ednh..."
}
▸ Output
{
"asking_price": "CH\u01afA R\u00d5",
"car_history": "Xe gia \u0111\u00ecnh d\u00f9ng, \u0111i \u00edt, kh\u00f4ng ng\u1eadp n\u01b0\u1edbc, kh\u00f4ng va ch\u1ea1m.",
"fee_confirmed": "TRUE",
"info_score": 6,
"intention": "SLOW",
"is_closing": true,
"is_owner": "CH\u00cdNH CH\u1ee6",
"is_silent": false,
"loan": "C\u00d2N VAY NG\u00c2N H\u00c0NG",
"location": "CH\u01afA R\u00d5",
"odo": "20",
"sale_reason": "L\u00fd do xe m\u00e1y (kh\u00f4ng r\u00f5 r\u00e0ng)",
"status": "CALL BACK",
"summary": "Cu\u1ed9c g\u1ecdi v\u1edbi anh Tr\u01b0\u1eddng, ch\u1ee7 xe Suzuki XL7 Hybrid 2024 c\u00f2n vay ng\u00e2n h\u00e0ng. Xe \u0111\u00e3 ch\u1ea1y 20 km, kh\u00f4ng va ch\u1ea1m hay ng\u1eadp n\u01b0\u1edbc, l\u00e0 xe gia \u0111\u00ecnh. Anh Tr\u01b0\u1eddng ch\u01b0a \u0111\u01b0a ra gi\u00e1 mong mu\u1ed1n v\u00e0 nh\u1edd b\u00ean Vu-Ca \u0111\u1ecbnh gi\u00e1. Agent \u0111\u00e3 gi\u1edbi thi\u1ec7u ba h\u00ecnh th\u1ee9c b\u00e1n v\u00e0 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, nh\u01b0ng ch\u01b0a x\u00e1c nh\u1eadn Zalo, ch\u01b0a \u0111\u1ecdc l\u1ea1i gi\u00e1, v\u00e0 ch\u01b0a \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i. Cu\u1ed9c g\u1ecdi c\u1ea7n g\u1ecdi l\u1ea1i \u0111\u1ec3 ho\u00e0n thi\u1ec7n th\u00f4ng tin.",
"year": "2024",
"zalo_status": "FALSE"
}
✓
SLACK_POST
627ms
04/08 16:02
▸ Input
{
"sales_slack_id": "U06LV03KKFE",
"sku": "FB-5XV2F48A",
"status": "CALL BACK",
"summary": "Cu\u1ed9c g\u1ecdi v\u1edbi anh Tr\u01b0\u1eddng, ch\u1ee7 xe Suzuki XL7 Hybrid 2024 c\u00f2n vay ng\u00e2n h\u00e0ng. Xe \u0111\u00e3 ch\u1ea1y 20 km, kh\u00f4ng va ch\u1ea1m hay ng\u1eadp n\u01b0\u1edbc, l\u00e0 xe gia \u0111\u00ecnh. Anh Tr\u01b0\u1eddng ch\u01b0a \u0111\u01b0a ra gi\u00e1 mong mu\u1ed1n v\u00e0 nh\u1edd b\u00ean Vu-Ca \u0111\u1ecbnh gi\u00e1. Agent \u0111\u00e3 gi\u1edbi thi\u1ec7u ba h\u00ecnh th\u1ee9c b\u00e1n v\u00e0 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, nh\u01b0ng ch\u01b0a x\u00e1c nh\u1eadn Zalo, ch\u01b0a \u0111\u1ecdc l\u1ea1i gi\u00e1, v\u00e0 ch\u01b0a \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i. Cu\u1ed9c g\u1ecdi c\u1ea7n g\u1ecdi l\u1ea1i \u0111\u1ec3 ho\u00e0n thi\u1ec7n th\u00f4ng tin."
}
▸ Output
{
"posted": true,
"thread_ts": "1785833726.992149"
}
✓
CRM_APIS
160ms
04/08 16:02
✓
CRM_ACTIVITIES
104ms
04/08 16:02
✓
SLACK_AUDIO
4.2s
04/08 16:02
✓
UPDATE_CLOSING
125ms
04/08 16:02
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh Trương Thanh Trường đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe Suzuki xl7 hybrid 2024 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Alo. Dạ đúng rồi. Ừm. Ừm. Đúng rồi. Agent: Dạ, vậy xe mình hiện có còn vay góp ngân hàng không ạ? Client: Hình còn. Agent: Dạ, xe mình sản xuất năm bao nhiêu ạ? Client: Xe 2024. Agent: Dạ, em xác nhận lại xe mình là đời sản xuất năm 2024 phải không anh? Client: Đúng rồi, đúng rồi. Agent: Dạ, hiện tại xe mình đang ở khu vực nào ạ? Client: Ở đây hiện tại không. Agent: Dạ, xe mình hiện đã chạy khoảng bao nhiêu kilomet rồi ạ? Client: 20. Agent: Dạ, không biết xe mình có từng va chạm nặng hay bị ngập nước gì không ạ? Client: ... Agent: Dạ, em xin lỗi anh, đoạn rồi tín hiệu hơi chập chờn nên em chưa nghe kịp ạ, anh nói lại giúp em với ạ? Client: Cái đó bị, ờ, chế độ gặp rớt. Agent: ... Client: Bà Tràm. Agent: Dạ, em xin... Client: Cái xe ở nhà đi không ạ? Agent: Dạ, em xin lỗi anh, đoạn rồi tín hiệu hơi chập chờn nên em chưa nghe kịp ạ, anh nói lại giúp em với ạ? Client: Alo. Alo. Agent: Dạ, em nghe rõ rồi ạ. Anh nói lại giúp em câu vừa rồi với ạ. Client: Xe gia đình dùng, đi ít, không ngập nước, không va chạm. Agent: Dạ, em ghi nhận là xe mình là xe gia đình dùng, đi ít, không ngập nước, không va chạm ạ. Dạ, anh bán xe lần này vì lý do gì ạ? Client: Lý do xe máy. Agent: Dạ, không biết mình đã tìm hiểu hay đặt cọc mẫu xe nào chưa ạ? Client: Cara. Agent: Dạ, mình dự kiến khoảng bao lâu nữa lấy xe mới ạ? Client: Lấy rồi. Agent: Dạ, vậy hiện tại anh có kế hoạch bán xe này trong bao lâu ạ? Tầm một tuần hay hơn ạ? Client: Hàng, hàng tuần. Agent: Dạ, anh mong muốn bán xe này với mức giá khoảng bao nhiêu ạ? Client: Ừm, nhờ ra giá giùm. Agent: dạ, em nắm thông tin của mình ạ!... Client: Dạ. Agent: Dạ, vậy để em báo lại với chuyên viên Vu-Ca hỗ trợ mình định giá chuẩn nhất khi kết nối nhé ạ. Dạ bên Vu-Ca hiện có ba hình thức bán tùy theo nhu cầu của mình ạ. Một là Đấu giá cạnh tranh, phí một phần trăm, khoảng ba đến năm ngày, nhiều đại lý cùng tranh giá nên thường được giá tốt nhất, đây là hình thức bên em đề xuất ạ. Hai là Đặt giá mong muốn, phí một phẩy năm phần trăm, khoảng bảy đến mười bốn ngày, không đạt mức mình mong muốn thì không bán ạ. Ba là Chốt nhanh, phí hai phần trăm, trong... Client: Dạ. Ừm. Dạ. Agent: ...khoảng hai mươi ... Client: Dạ. OK. Agent: bốn đến bốn mươi tám tiếng, ưu tiên bán thật nhanh ạ. Phí chỉ tính...