d75d3306-6449-4a99-a3a4-ed7443e393db
FAILED
Time
28/07/2026 16:07:56
Duration
3m 58s
Campaign
-
Conversation ID
conv_7801kykzpfzfey6t6ap94ej1cr0j
Recording
AI Extraction
odo
CHƯA RÕ
loan
CHƯA RÕ
year
CHƯA RÕ
status
FAILED
summary
-
is_owner
CHƯA RÕ
location
CHƯA RÕ
intention
SLOW
is_silent
-
info_score
-
is_closing
True
car_history
CHƯA RÕ
sale_reason
CHƯA RÕ
zalo_status
CHƯA RÕ
asking_price
CHƯA RÕ
fee_confirmed
FALSE
Execution Steps
✓
FIND_LEAD
225ms
28/07 16:07
▸ Input
{
"phone": "0879485678"
}
▸ Output
{
"car_brand": "vinfast",
"car_model": "fadil",
"lead_id": "d75d3306-6449-4a99-a3a4-ed7443e393db",
"name": "Nguy\u1ec5n Qu\u1ed1c Vi\u1ec7t",
"sales": "U0APZ6SB16K",
"sku": "SKU-S5XP6H"
}
✓
PREPARE_CALL
12.6s
28/07 16:08
▸ Input
{
"car_brand": "vinfast",
"car_model": "fadil",
"name": "Nguy\u1ec5n Qu\u1ed1c Vi\u1ec7t",
"sku": "SKU-S5XP6H"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1785229576.934459",
"variables": {
"anh_chi": "anh",
"car_make": "vinfast fadil 2021",
"data": "t\u00f3m t\u1eaft kh\u00e1ch h\u00e0ng: th\u1eddi gian mu\u1ed1n b\u00e1n:D\u01b0\u1edbi 1 th\u00e1ng, l\u00fd do b\u00e1n: \u0110\u1ed5i xe m\u1edbi, odo: 37000, gi\u00e1 mong mu\u1ed1n: 260000000, v\u1ecb tr\u00ed: HaNoi",
"user_name": "Nguy\u1ec5n Qu\u1ed1c Vi\u1ec7t"
}
}
✓
OUTBOUND_CALL
11.0s
28/07 16:08
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0879485678",
"variables": {
"anh_chi": "anh",
"car_make": "vinfast fadil 2021",
"data": "t\u00f3m t\u1eaft kh\u00e1ch h\u00e0ng: th\u1eddi gian mu\u1ed1n b\u00e1n:D\u01b0\u1edbi 1 th\u00e1ng, l\u00fd do b\u00e1n: \u0110\u1ed5i xe m\u1edbi, odo: 37000, gi\u00e1 mong mu\u1ed1n: 260000000, v\u1ecb tr\u00ed: HaNoi",
"user_name": "Nguy\u1ec5n Qu\u1ed1c Vi\u1ec7t"
}
}
▸ Output
{
"conversation_id": "conv_7801kykzpfzfey6t6ap94ej1cr0j",
"raw": {
"conversation_id": "conv_7801kykzpfzfey6t6ap94ej1cr0j",
"message": "Outbound call initiated",
"sip_call_id": "SCL_Af8qDHCiVoSY",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
8m 1s
28/07 16:16
▸ Input
{
"conversation_id": "conv_7801kykzpfzfey6t6ap94ej1cr0j"
}
▸ Output
{
"duration_secs": 238,
"status": "done"
}
✓
TRANSCRIPT
28/07 16:16
▸ Input
{
"raw_turns": 45
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Nguy\u1ec5n Qu\u1ed1c Vi\u1ec7t \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe vinfast fadil 2021 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. \u0110\u00fang r\u1ed3i em. \u00c0 r\u1ed3i, OK em.\nAgent: ...\nClient: \u0110\u00fang \u01a1\u01a1\u01a1, \u01a1, \u01a1, \u01a1, \u01a1, \u01a1. \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1, em c\u1ea3m \u01a1n anh. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: \u00c0, kh\u00f4ng em \u1ea1. \u0110\u1ee3t tr\u01b0\u1edbc anh mua tr\u1ea3 th\u1eb3ng, tr\u1ea3 h\u1ebft 100%.\nAgent: D\u1ea1, v\u1eady l\u00e0 t\u1ed1t qu\u00e1 r\u1ed3i \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai m\u1ed1t ph\u1ea3i kh\u00f4ng anh?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1, em c\u1ea3m \u01a1n anh. Em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf H\u00e0 N\u1ed9i, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: Anh \u1edf qu\u1eadn Ho\u00e0ng Mai.\nAgent: D\u1ea1, Ho\u00e0ng Mai. Em ghi nh\u1eadn r\u1ed3i \u1ea1. D\u1ea1 em th\u1ea5y xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng ba m\u01b0\u01a1i b\u1ea3y ngh\u00ecn km, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i em.\nAgent: ...\nClient: Anh c\u0169ng \u00edt ch\u1ea1y.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1, v\u1eady l\u00e0 t\u1ed1t qu\u00e1 \u1ea1. D\u1ea1 trong qu\u00e1 tr\u00ecnh...\nClient: C\u1ee5 th\u1ec3, \u1ebf, \u1ebf, \u1ebf, \u1ebf, \u1edd, em c\u00f3 c\u1ea7n c\u1ee5 th\u1ec3 c\u00e1i s\u1ed1 kh\u00f4ng nh\u1ec9?\nAgent: D\u1ea1 kh\u00f4ng c\u1ea7n \u0111\u00e2u \u1ea1, em ghi nh\u1eadn ba m\u01b0\u01a1i b\u1ea3y ngh\u00ecn l\u00e0 \u0111\u01b0\u1ee3c r\u1ed3i \u1ea1...\nClient: \u1eea.\nClient: \u1edc, hi\u1ec7n t\u1ea1i l\u00e0 c\u00f3 ba s\u00e1u ngh\u00ecn bao nhi\u00eau th\u00f4i nh\u01b0ng m\u00e0 anh c\u1ee9 cho l\u00ean l\u00e0 tr\u00f2n ba b\u1ea3y ngh\u00ecn \u0111i.\nAgent: D\u1ea1, em ghi nh\u1eadn ba m\u01b0\u01a1i b\u1ea3y ngh\u00ecn c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng anh ha?\nClient: \u00c0, ch\u01b0a \u1ea1.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1, em c\u1ea3m \u01a1n anh. Em th\u1ea5y m\u00ecnh b\u00e1n xe v\u00ec mu\u1ed1n \u0111\u1ed5i xe m\u1edbi, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i em.\nAgent: D\u1ea1, kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: \u1edc, anh \u0111ang t\u00ecm hi\u1ec3u con Limo Green nh\u01b0ng m\u00e0 anh ch\u01b0a \u0111\u1eb7t c\u1ecdc hay ch\u01b0a, ch\u01b0a c\u00f3 \u00fd, \u00fd \u0111\u1ecbnh g\u00ec c\u1ea3 em \u1ea1.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1, em ghi nh\u1eadn l\u00e0 m\u00ecnh \u0111ang t\u00ecm hi\u1ec3u m\u1eabu xe Limo Green \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n anh ha?\nClient: \u1edc, th\u00ec n\u00f3i chung anh b\u00e1n c\u00e0ng s\u1edbm c\u00e0ng, c\u00e0ng s\u1edbm c\u00e0ng t\u1ed1t em \u1ea1. T\u1ee9c l\u00e0, \u1eebm, b\u00e2y gi\u1edd anh c\u0169ng \u0111ang rao b\u00e1n \u0111\u00e2y nh\u01b0ng m\u00e0, \u1edd, t\u00f3m l\u1ea1i l\u00e0 b\u00ean m\u00ecnh l\u00e0, \u1eebm, ph\u00ed nh\u01b0 n\u00e0o em nh\u1edf?\nAgent: D\u1ea1, em ghi nh\u1eadn l\u00e0 m\u00ecnh mu\u1ed1n b\u00e1n xe c\u00e0ng s\u1edbm c\u00e0ng t\u1ed1t \u1ea1. D\u1ea1 em th\u1ea5y m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a anh l\u00e0 hai tr\u0103m s\u00e1u m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng, c\u00f3 \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eea, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1, em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 hai tr\u0103m s\u00e1u m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1, em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n hai tr\u0103m s\u00e1u m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. B\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t cho m\u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng.\nAgent: D\u1ea1, v\u1eady ...\nClient: Th\u1ebf th\u00f4i, OK. \u1eeam.\nAgent: D\u1ea1, anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh kh\u00f4ng \u1ea1? S\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi...\nClient: \u0110\u00fang r\u1ed3i em.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1, em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh...\nClient: Kh\u00f4ng, kh\u00f4ng, kh\u00f4ng ch\u1eb7n, kh\u00f4ng g\u00ec c\u1ea3.\nAgent: D\u1ea1, em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: OK. OK.\nAgent: D\u1ea1, em c\u1ea3m \u01a1n anh \u1ea1. Ch\u00fac anh m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh \u1ea1.\nClient: OK. OK.",
"length": 3458,
"turns": 43
}
✓
AI_EXTRACTION
2m 32s
28/07 16:18
▸ Input
{
"model": "DeepSeek-V4-Flash",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\" v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i \"ph\u00ed 1%\" sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i ph\u00ed 1%, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Nguy\u1ec5n Qu\u1ed1c Vi\u1ec7t \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe vinfast fadil 2021 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. \u0110\u00fang r\u1ed3i em. \u00c0 r\u1ed3i, OK em.\nAgent: ...\nClient: \u0110\u00fang \u01a1\u01a1\u01a1, \u01a1, \u01a1, \u01a1, \u01a1, \u01a1. \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1, em c\u1ea3m \u01a1n anh. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: \u00c0, kh\u00f4ng em \u1ea1. \u0110\u1ee3t tr\u01b0\u1edbc anh mua tr\u1ea3 th\u1eb3ng, tr\u1ea3 h\u1ebft 100%.\nAgent: D\u1ea1, v\u1eady l\u00e0 t\u1ed1t qu\u00e1 r\u1ed3i \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai m\u1ed1t ph\u1ea3i kh\u00f4ng anh?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1, em c\u1ea3m \u01a1n anh. Em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf H\u00e0 N\u1ed9i, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: Anh \u1edf qu\u1eadn Ho\u00e0ng Mai.\nAgent: D\u1ea1, Ho\u00e0ng Mai. Em ghi nh\u1eadn r\u1ed3i \u1ea1. D\u1ea1 em th\u1ea5y xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng ba m\u01b0\u01a1i b\u1ea3y ngh\u00ecn km, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i em.\nAgent: ...\nClient: Anh c\u0169ng \u00edt ch\u1ea1y.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1, v\u1eady l\u00e0 t\u1ed1t qu\u00e1 \u1ea1. D\u1ea1 trong qu\u00e1 tr\u00ecnh...\nClient: C\u1ee5 th\u1ec3, \u1ebf, \u1ebf, \u1ebf, \u1ebf, \u1edd, em c\u00f3 c\u1ea7n c\u1ee5 th\u1ec3 c\u00e1i s\u1ed1 kh\u00f4ng nh\u1ec9?\nAgent: D\u1ea1 kh\u00f4ng c\u1ea7n \u0111\u00e2u \u1ea1, em ghi nh\u1eadn ba m\u01b0\u01a1i b\u1ea3y ngh\u00ecn l\u00e0 \u0111\u01b0\u1ee3c r\u1ed3i \u1ea1...\nClient: \u1eea.\nClient: \u1edc, hi\u1ec7n t\u1ea1i l\u00e0 c\u00f3 ba s\u00e1u ngh\u00ecn bao nhi\u00eau th\u00f4i nh\u01b0ng m\u00e0 anh c\u1ee9 cho l\u00ean l\u00e0 tr\u00f2n ba b\u1ea3y ngh\u00ecn \u0111i.\nAgent: D\u1ea1, em ghi nh\u1eadn ba m\u01b0\u01a1i b\u1ea3y ngh\u00ecn c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng anh ha?\nClient: \u00c0, ch\u01b0a \u1ea1.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1, em c\u1ea3m \u01a1n anh. Em th\u1ea5y m\u00ecnh b\u00e1n xe v\u00ec mu\u1ed1n \u0111\u1ed5i xe m\u1edbi, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i em.\nAgent: D\u1ea1, kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: \u1edc, anh \u0111ang t\u00ecm hi\u1ec3u con Limo Green nh\u01b0ng m\u00e0 anh ch\u01b0a \u0111\u1eb7t c\u1ecdc hay ch\u01b0a, ch\u01b0a c\u00f3 \u00fd, \u00fd \u0111\u1ecbnh g\u00ec c\u1ea3 em \u1ea1.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1, em ghi nh\u1eadn l\u00e0 m\u00ecnh \u0111ang t\u00ecm hi\u1ec3u m\u1eabu xe Limo Green \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n anh ha?\nClient: \u1edc, th\u00ec n\u00f3i chung anh b\u00e1n c\u00e0ng s\u1edbm c\u00e0ng, c\u00e0ng s\u1edbm c\u00e0ng t\u1ed1t em \u1ea1. T\u1ee9c l\u00e0, \u1eebm, b\u00e2y gi\u1edd anh c\u0169ng \u0111ang rao b\u00e1n \u0111\u00e2y nh\u01b0ng m\u00e0, \u1edd, t\u00f3m l\u1ea1i l\u00e0 b\u00ean m\u00ecnh l\u00e0, \u1eebm, ph\u00ed nh\u01b0 n\u00e0o em nh\u1edf?\nAgent: D\u1ea1, em ghi nh\u1eadn l\u00e0 m\u00ecnh mu\u1ed1n b\u00e1n xe c\u00e0ng s\u1edbm c\u00e0ng t\u1ed1t \u1ea1. D\u1ea1 em th\u1ea5y m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a anh l\u00e0 hai tr\u0103m s\u00e1u m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng, c\u00f3 \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eea, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1, em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 hai tr\u0103m s\u00e1u m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1, em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n hai tr\u0103m s\u00e1u m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. B\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t cho m\u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng.\nAgent: D\u1ea1, v\u1eady ...\nClient: Th\u1ebf th\u00f4i, OK. \u1eeam.\nAgent: D\u1ea1, anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh kh\u00f4ng \u1ea1? S\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi...\nClient: \u0110\u00fang r\u1ed3i em.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1, em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh...\nClient: Kh\u00f4ng, kh\u00f4ng, kh\u00f4ng ch\u1eb7n, kh\u00f4ng g\u00ec c\u1ea3.\nAgent: D\u1ea1, em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: OK. OK.\nAgent: D\u1ea1, em c\u1ea3m \u01a1n anh \u1ea1. Ch\u00fac anh m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh \u1ea1.\nClient: OK. OK."
}
▸ Output
{
"asking_price": "CH\u01afA R\u00d5",
"car_history": "CH\u01afA R\u00d5",
"fee_confirmed": "FALSE",
"info_score": 0,
"intention": "SLOW",
"is_closing": true,
"is_owner": "CH\u01afA R\u00d5",
"is_silent": false,
"loan": "CH\u01afA R\u00d5",
"location": "CH\u01afA R\u00d5",
"odo": "CH\u01afA R\u00d5",
"sale_reason": "CH\u01afA R\u00d5",
"status": "FAILED",
"summary": "",
"year": "CH\u01afA R\u00d5",
"zalo_status": "CH\u01afA R\u00d5"
}
✓
SLACK_POST
632ms
28/07 16:18
▸ Input
{
"sales_slack_id": "U0APZ6SB16K",
"sku": "SKU-S5XP6H",
"status": "FAILED",
"summary": ""
}
▸ Output
{
"posted": true,
"thread_ts": "1785229576.934459"
}
✓
CRM_APIS
230ms
28/07 16:18
✓
CRM_ACTIVITIES
118ms
28/07 16:18
✓
SLACK_AUDIO
4.4s
28/07 16:18
✓
UPDATE_CLOSING
161ms
28/07 16:18
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh Nguyễn Quốc Việt đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe vinfast fadil 2021 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Alo. Đúng rồi em. À rồi, OK em. Agent: ... Client: Đúng ơơơ, ơ, ơ, ơ, ơ, ơ. Đúng rồi, đúng rồi. Agent: Dạ, em cảm ơn anh. Dạ xe mình hiện có còn vay góp ngân hàng không ạ? Client: À, không em ạ. Đợt trước anh mua trả thẳng, trả hết 100%. Agent: Dạ, vậy là tốt quá rồi ạ. Dạ cho em xác nhận lại xe mình là đời sản xuất năm hai không hai mốt phải không anh? Client: Đúng rồi. Agent: Dạ, em cảm ơn anh. Em thấy địa chỉ của anh ở Hà Nội, không biết cụ thể mình ở quận nào ạ? Client: Anh ở quận Hoàng Mai. Agent: Dạ, Hoàng Mai. Em ghi nhận rồi ạ. Dạ em thấy xe đã chạy khoảng ba mươi bảy nghìn km, đúng không ạ? Client: Đúng rồi em. Agent: ... Client: Anh cũng ít chạy. Agent: dạ, em nắm thông tin của mình ạ! Dạ, vậy là tốt quá ạ. Dạ trong quá trình... Client: Cụ thể, ế, ế, ế, ế, ờ, em có cần cụ thể cái số không nhỉ? Agent: Dạ không cần đâu ạ, em ghi nhận ba mươi bảy nghìn là được rồi ạ... Client: Ừ. Client: Ờ, hiện tại là có ba sáu nghìn bao nhiêu thôi nhưng mà anh cứ cho lên là tròn ba bảy nghìn đi. Agent: Dạ, em ghi nhận ba mươi bảy nghìn của mình rồi ạ. Dạ trong quá trình sử dụng, xe mình chắc chưa phát sinh đâm đụng hay ngập nước đúng không anh ha? Client: À, chưa ạ. Agent: dạ, em nắm thông tin của mình ạ! Dạ, em cảm ơn anh. Em thấy mình bán xe vì muốn đổi xe mới, đúng không ạ? Client: Đúng rồi em. Agent: Dạ, không biết mình đã tìm hiểu hay đặt cọc mẫu xe nào chưa ạ? Client: Ờ, anh đang tìm hiểu con Limo Green nhưng mà anh chưa đặt cọc hay chưa, chưa có ý, ý định gì cả em ạ. Agent: dạ, em nắm thông tin của mình ạ! Dạ, em ghi nhận là mình đang tìm hiểu mẫu xe Limo Green ạ. Dạ hiện tại anh có kế hoạch bán xe này trong bao lâu ạ? Tầm một tuần hay hơn anh ha? Client: Ờ, thì nói chung anh bán càng sớm càng, càng sớm càng tốt em ạ. Tức là, ừm, bây giờ anh cũng đang rao bán đây nhưng mà, ờ, tóm lại là bên mình là, ừm, phí như nào em nhở? Agent: Dạ, em ghi nhận là mình muốn bán xe càng sớm càng tốt ạ. Dạ em thấy mức giá mong muốn của anh là hai trăm sáu mươi triệu đồng, có đúng không ạ? Client: Ừ, đúng rồi. Agent: Dạ, em xin phép đọc lại mức giá mong muốn của mình nhé, có thể em nghe sai nên có gì mình chỉnh giúp em nha. Dạ hai trăm sáu mươi triệu đồng đúng không ạ? Client: Đúng rồi. Agent: Dạ, em ghi nhận mức giá mong muốn hai trăm sáu mươi triệu đồng của mình rồi ạ. Bên em thu phí dịch vụ chỉ một phần trăm trên giá bán cuối cùng thôi ạ. Bên em kết nối hơn hai nghìn người mua tiềm năng để mang lại giá tốt nhất cho mình ạ. Anh có thắc mắc gì về phí dịch vụ hay cách hoạt động của Vu-Ca không ạ? Client: Không. Agent: Dạ, vậy ... Client: Thế thôi, OK. Ừm. Agent: Dạ, anh cho em xác nhận số điện thoại em đang gọi có phải là số Zalo của anh không ạ? Số này mình có chặn tìm kiếm hay nhắn tin từ người... Client: Đúng rồi em. Agent: dạ, em nắm thông tin của mình ạ! Dạ, em đã ghi nhận thông tin xe của mình... Client: Không, không, không chặn, không gì cả. Agent: Dạ, em đã ghi nhận thông tin xe của mình rồi ạ, sẽ có chuyên viên Vu-Ca kết bạn và hỗ trợ tiếp tục ạ. Sau khi kết bạn Zalo anh gửi giúp em bộ ảnh nội ngoại thất xe và giấy đăng kiểm để chuyên viên bên em hỗ trợ nhanh nhất ạ. Client: OK. OK. Agent: Dạ, em cảm ơn anh ạ. Chúc anh một ngày tốt lành ạ. Client: OK. OK.