e66a4954-0dfc-488f-b49f-18def6568719
SUCCESS
Time
27/07/2026 09:05:03
Duration
3m 45s
Campaign
-
Conversation ID
conv_5101kygn34k5eztbqwt4xrb0csww
Recording
AI Extraction
odo
104523
loan
KHÔNG VAY NGÂN HÀNG
year
2018
status
SUCCESS
summary
Cuộc gọi thành công. Agent xác nhận thông tin xe: chính chủ, không vay ngân hàng, năm sản xuất 2018, địa chỉ Hà Tĩnh, ODO 104523 km, xe không đâm đụng ngập nước. Khách muốn bán xe để đổi xe mới, thời gian bán dưới một tháng. Giá mong muốn 630 triệu đồng, agent đã đọc lại và xác nhận. Agent đã nói rõ phí dịch vụ 1%, kết nối hơn 2000 người mua, và hướng dẫn khách gửi ảnh qua Zalo. Khách đồng ý và xác nhận số Zalo đúng.
is_owner
CHÍNH CHỦ
location
Hà Tĩnh
intention
SLOW
is_silent
-
info_score
9
is_closing
True
car_history
Xe chưa đâm đụng hay ngập nước, xe cá nhân.
sale_reason
Muốn đổi xe mới
zalo_status
TRUE
asking_price
630000000
fee_confirmed
TRUE
Execution Steps
✓
FIND_LEAD
126ms
27/07 09:05
▸ Input
{
"phone": "0916681344"
}
▸ Output
{
"car_brand": "ford",
"car_model": "everest",
"lead_id": "e66a4954-0dfc-488f-b49f-18def6568719",
"name": "Ch\u00ednh",
"sales": "U0B6K3SKXB7",
"sku": "SKU-H2MGZH"
}
✓
PREPARE_CALL
2.1s
27/07 09:05
▸ Input
{
"car_brand": "ford",
"car_model": "everest",
"name": "Ch\u00ednh",
"sku": "SKU-H2MGZH"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1785117782.492509",
"variables": {
"anh_chi": "anh",
"car_make": "ford everest 2018",
"data": "t\u00f3m t\u1eaft kh\u00e1ch h\u00e0ng: th\u1eddi gian mu\u1ed1n b\u00e1n:D\u01b0\u1edbi 1 th\u00e1ng, l\u00fd do b\u00e1n: \u0110\u1ed5i xe m\u1edbi, odo: 104523, gi\u00e1 mong mu\u1ed1n: 630000000, v\u1ecb tr\u00ed: HaTinh",
"user_name": "Ch\u00ednh"
}
}
✓
OUTBOUND_CALL
9.4s
27/07 09:05
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0916681344",
"variables": {
"anh_chi": "anh",
"car_make": "ford everest 2018",
"data": "t\u00f3m t\u1eaft kh\u00e1ch h\u00e0ng: th\u1eddi gian mu\u1ed1n b\u00e1n:D\u01b0\u1edbi 1 th\u00e1ng, l\u00fd do b\u00e1n: \u0110\u1ed5i xe m\u1edbi, odo: 104523, gi\u00e1 mong mu\u1ed1n: 630000000, v\u1ecb tr\u00ed: HaTinh",
"user_name": "Ch\u00ednh"
}
}
▸ Output
{
"conversation_id": "conv_5101kygn34k5eztbqwt4xrb0csww",
"raw": {
"conversation_id": "conv_5101kygn34k5eztbqwt4xrb0csww",
"message": "Outbound call initiated",
"sip_call_id": "SCL_iUqU5eTS3yTA",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
4m 0s
27/07 09:09
▸ Input
{
"conversation_id": "conv_5101kygn34k5eztbqwt4xrb0csww"
}
▸ Output
{
"duration_secs": 225,
"status": "done"
}
✓
TRANSCRIPT
27/07 09:09
▸ Input
{
"raw_turns": 48
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Ch\u00ednh \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe ford everest 2018 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: D\u1ea1.D\u1ea1 \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 v\u00e2ng, em c\u1ea3m \u01a1n anh. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng \u1ea1.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 cho em...\nClient: Kh\u00f4ng c\u00f3 vay ng\u00e2n h\u00e0ng. D\u1ea1.\nAgent: D\u1ea1 v\u00e2ng, em \u0111\u00e3 n\u1eafm th\u00f4ng tin r\u1ed3i \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi t\u00e1m ph\u1ea3i kh\u00f4ng anh?\nClient: D\u1ea1 \u0111\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 v\u00e2ng. Em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf H\u00e0 T\u0129nh, kh\u00f4ng bi\u1ebft c\u00f3 \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: D\u1ea1 \u0111\u00fang r\u1ed3i, H\u00e0 T\u0129nh.\nAgent: D\u1ea1 v\u00e2ng. Em th\u1ea5y xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng m\u1ed9t tr\u0103m l\u1ebb b\u1ed1n ngh\u00ecn n\u0103m tr\u0103m hai m\u01b0\u01a1i ba kilomet, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: D\u1ea1, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng anh ha?\nClient: D\u1ea1 \u0111\u00fang \u1ea1.\nAgent: D\u1ea1 v\u00e2ng. Em th\u1ea5y m\u00ecnh b\u00e1n xe v\u00ec mu\u1ed1n \u0111\u1ed5i xe m\u1edbi, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: D\u1ea1 \u0111\u00fang \u01a1i, mu\u1ed1n \u0111\u1ed5i xe m\u1edbi.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: D\u1ea1 ch\u01b0a, \u1edd, ch\u01b0a. \u0110ang t\u00ecm hi\u1ec3u xe th\u00f4i ch\u1ee9 ch\u01b0a \u0111\u1eb7t c\u1ecdc xe em \u1ea1.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong kho\u1ea3ng bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n anh ha?\nClient: \u1eeam, d\u1ea1, th\u1ebf n\u1ebfu tr\u1ed9n nh\u1eb7t th\u00ec t\u1ea7m, \u1edd, m\u1ed9t tu\u1ea7n \u0111\u1ebfn kho\u1ea3ng d\u01b0\u1edbi m\u1ed9t th\u00e1ng l\u00e0 \u0111\u01b0\u1ee3c anh \u1ea1.\nAgent: D\u1ea1 v\u00e2ng, d\u01b0\u1edbi m\u1ed9t th\u00e1ng \u1ea1. D\u1ea1 em th\u1ea5y m\u1ee9c gi\u00e1 mong ...\nClient: D\u1ea1. \u1eeam.\nAgent: D\u1ea1 em th\u1ea5y m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a anh l\u00e0 s\u00e1u tr\u0103m ba m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng, c\u00f3 \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: D\u1ea1 \u0111\u00fang r\u1ed3i, s\u00e1u tr\u0103m ba m\u01b0\u01a1i tri\u1ec7u.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 s\u00e1u tr\u0103m ba m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng...\nClient: D\u1ea1.\nAgent: ...\nClient: D\u1ea1 \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n s\u00e1u tr\u0103m ba m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. B\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ...\nClient: D\u1ea1.\nAgent: ... ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t cho m\u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: OK.\nClient: \u1eeam, t\u1ee9c l\u00e0 khi b\u00e1n \u0111\u01b0\u1ee3c xong r\u1ed3i th\u00ec m\u00ecnh t\u00edch 1% ra g\u1eedi cho b\u00ean b\u1ea1n \u0111\u01b0\u1ee3c kh\u00f4ng, hay l\u00e0... Th\u1ebf n\u00e0o \u1ea1? Hay l\u00e0 b\u1ea1n tr\u1eeb th\u1eb3ng v\u00e0o, \u1edd, gi\u00e1 lu\u00f4n \u1ea1?\nAgent: D\u1ea1 khi m\u00ecnh b\u00e1n xe th\u00e0nh c\u00f4ng th\u00ec b\u00ean em m\u1edbi thu ph\u00ed m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1.\nClient: \u00c0, \u0111\u01b0\u1ee3c.\nAgent: D\u1ea1...\nClient: V\u00e2ng, v\u00e2ng, ok \u1ea1.\nAgent: D\u1ea1 anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh kh\u00f4ng \u1ea1? S\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin...\nClient: D\u1ea1 \u0111\u01b0\u1ee3c.\nAgent: ...t\u1eeb ng\u01b0\u1eddi l\u1ea1 kh\u00f4ng \u1ea1?\nClient: Sao \u1ea1?\nAgent: D\u1ea1 anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh kh\u00f4ng \u1ea1? S\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay...\nClient: D\u1ea1 \u0111\u00fang, \u0111\u00fang, \u0111\u00fang, \u0111\u00fang r\u1ed3i anh. \u0110\u00fang r\u1ed3i, hi\u1ec7n-- xong, \u01a1, xong ch\u1eb7n g\u00ec \u0111\u00e2u.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: \u1eeam. D\u1ea1 ok \u1ea1.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh \u1ea1. Ch\u00fac anh m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh \u1ea1.",
"length": 3198,
"turns": 46
}
✓
AI_EXTRACTION
3.9s
27/07 09:09
▸ Input
{
"model": "DeepSeek-V4-Flash",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\" v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i \"ph\u00ed 1%\" sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i ph\u00ed 1%, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Ch\u00ednh \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe ford everest 2018 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: D\u1ea1.D\u1ea1 \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 v\u00e2ng, em c\u1ea3m \u01a1n anh. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng \u1ea1.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 cho em...\nClient: Kh\u00f4ng c\u00f3 vay ng\u00e2n h\u00e0ng. D\u1ea1.\nAgent: D\u1ea1 v\u00e2ng, em \u0111\u00e3 n\u1eafm th\u00f4ng tin r\u1ed3i \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi t\u00e1m ph\u1ea3i kh\u00f4ng anh?\nClient: D\u1ea1 \u0111\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 v\u00e2ng. Em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf H\u00e0 T\u0129nh, kh\u00f4ng bi\u1ebft c\u00f3 \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: D\u1ea1 \u0111\u00fang r\u1ed3i, H\u00e0 T\u0129nh.\nAgent: D\u1ea1 v\u00e2ng. Em th\u1ea5y xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng m\u1ed9t tr\u0103m l\u1ebb b\u1ed1n ngh\u00ecn n\u0103m tr\u0103m hai m\u01b0\u01a1i ba kilomet, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: D\u1ea1, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng anh ha?\nClient: D\u1ea1 \u0111\u00fang \u1ea1.\nAgent: D\u1ea1 v\u00e2ng. Em th\u1ea5y m\u00ecnh b\u00e1n xe v\u00ec mu\u1ed1n \u0111\u1ed5i xe m\u1edbi, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: D\u1ea1 \u0111\u00fang \u01a1i, mu\u1ed1n \u0111\u1ed5i xe m\u1edbi.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: D\u1ea1 ch\u01b0a, \u1edd, ch\u01b0a. \u0110ang t\u00ecm hi\u1ec3u xe th\u00f4i ch\u1ee9 ch\u01b0a \u0111\u1eb7t c\u1ecdc xe em \u1ea1.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong kho\u1ea3ng bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n anh ha?\nClient: \u1eeam, d\u1ea1, th\u1ebf n\u1ebfu tr\u1ed9n nh\u1eb7t th\u00ec t\u1ea7m, \u1edd, m\u1ed9t tu\u1ea7n \u0111\u1ebfn kho\u1ea3ng d\u01b0\u1edbi m\u1ed9t th\u00e1ng l\u00e0 \u0111\u01b0\u1ee3c anh \u1ea1.\nAgent: D\u1ea1 v\u00e2ng, d\u01b0\u1edbi m\u1ed9t th\u00e1ng \u1ea1. D\u1ea1 em th\u1ea5y m\u1ee9c gi\u00e1 mong ...\nClient: D\u1ea1. \u1eeam.\nAgent: D\u1ea1 em th\u1ea5y m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a anh l\u00e0 s\u00e1u tr\u0103m ba m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng, c\u00f3 \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: D\u1ea1 \u0111\u00fang r\u1ed3i, s\u00e1u tr\u0103m ba m\u01b0\u01a1i tri\u1ec7u.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 s\u00e1u tr\u0103m ba m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng...\nClient: D\u1ea1.\nAgent: ...\nClient: D\u1ea1 \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n s\u00e1u tr\u0103m ba m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. B\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ...\nClient: D\u1ea1.\nAgent: ... ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t cho m\u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: OK.\nClient: \u1eeam, t\u1ee9c l\u00e0 khi b\u00e1n \u0111\u01b0\u1ee3c xong r\u1ed3i th\u00ec m\u00ecnh t\u00edch 1% ra g\u1eedi cho b\u00ean b\u1ea1n \u0111\u01b0\u1ee3c kh\u00f4ng, hay l\u00e0... Th\u1ebf n\u00e0o \u1ea1? Hay l\u00e0 b\u1ea1n tr\u1eeb th\u1eb3ng v\u00e0o, \u1edd, gi\u00e1 lu\u00f4n \u1ea1?\nAgent: D\u1ea1 khi m\u00ecnh b\u00e1n xe th\u00e0nh c\u00f4ng th\u00ec b\u00ean em m\u1edbi thu ph\u00ed m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1.\nClient: \u00c0, \u0111\u01b0\u1ee3c.\nAgent: D\u1ea1...\nClient: V\u00e2ng, v\u00e2ng, ok \u1ea1.\nAgent: D\u1ea1 anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh kh\u00f4ng \u1ea1? S\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin...\nClient: D\u1ea1 \u0111\u01b0\u1ee3c.\nAgent: ...t\u1eeb ng\u01b0\u1eddi l\u1ea1 kh\u00f4ng \u1ea1?\nClient: Sao \u1ea1?\nAgent: D\u1ea1 anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh kh\u00f4ng \u1ea1? S\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay...\nClient: D\u1ea1 \u0111\u00fang, \u0111\u00fang, \u0111\u00fang, \u0111\u00fang r\u1ed3i anh. \u0110\u00fang r\u1ed3i, hi\u1ec7n-- xong, \u01a1, xong ch\u1eb7n g\u00ec \u0111\u00e2u.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: \u1eeam. D\u1ea1 ok \u1ea1.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh \u1ea1. Ch\u00fac anh m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh \u1ea1."
}
▸ Output
{
"asking_price": "630000000",
"car_history": "Xe ch\u01b0a \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n.",
"fee_confirmed": "TRUE",
"info_score": 9,
"intention": "SLOW",
"is_closing": true,
"is_owner": "CH\u00cdNH CH\u1ee6",
"is_silent": false,
"loan": "KH\u00d4NG VAY NG\u00c2N H\u00c0NG",
"location": "H\u00e0 T\u0129nh",
"odo": "104523",
"sale_reason": "Mu\u1ed1n \u0111\u1ed5i xe m\u1edbi",
"status": "SUCCESS",
"summary": "Cu\u1ed9c g\u1ecdi th\u00e0nh c\u00f4ng. Agent x\u00e1c nh\u1eadn th\u00f4ng tin xe: ch\u00ednh ch\u1ee7, kh\u00f4ng vay ng\u00e2n h\u00e0ng, n\u0103m s\u1ea3n xu\u1ea5t 2018, \u0111\u1ecba ch\u1ec9 H\u00e0 T\u0129nh, ODO 104523 km, xe kh\u00f4ng \u0111\u00e2m \u0111\u1ee5ng ng\u1eadp n\u01b0\u1edbc. Kh\u00e1ch mu\u1ed1n b\u00e1n xe \u0111\u1ec3 \u0111\u1ed5i xe m\u1edbi, th\u1eddi gian b\u00e1n d\u01b0\u1edbi m\u1ed9t th\u00e1ng. Gi\u00e1 mong mu\u1ed1n 630 tri\u1ec7u \u0111\u1ed3ng, agent \u0111\u00e3 \u0111\u1ecdc l\u1ea1i v\u00e0 x\u00e1c nh\u1eadn. Agent \u0111\u00e3 n\u00f3i r\u00f5 ph\u00ed d\u1ecbch v\u1ee5 1%, k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua, v\u00e0 h\u01b0\u1edbng d\u1eabn kh\u00e1ch g\u1eedi \u1ea3nh qua Zalo. Kh\u00e1ch \u0111\u1ed3ng \u00fd v\u00e0 x\u00e1c nh\u1eadn s\u1ed1 Zalo \u0111\u00fang.",
"year": "2018",
"zalo_status": "TRUE"
}
✓
SLACK_POST
852ms
27/07 09:09
▸ Input
{
"sales_slack_id": "U0B6K3SKXB7",
"sku": "SKU-H2MGZH",
"status": "SUCCESS",
"summary": "Cu\u1ed9c g\u1ecdi th\u00e0nh c\u00f4ng. Agent x\u00e1c nh\u1eadn th\u00f4ng tin xe: ch\u00ednh ch\u1ee7, kh\u00f4ng vay ng\u00e2n h\u00e0ng, n\u0103m s\u1ea3n xu\u1ea5t 2018, \u0111\u1ecba ch\u1ec9 H\u00e0 T\u0129nh, ODO 104523 km, xe kh\u00f4ng \u0111\u00e2m \u0111\u1ee5ng ng\u1eadp n\u01b0\u1edbc. Kh\u00e1ch mu\u1ed1n b\u00e1n xe \u0111\u1ec3 \u0111\u1ed5i xe m\u1edbi, th\u1eddi gian b\u00e1n d\u01b0\u1edbi m\u1ed9t th\u00e1ng. Gi\u00e1 mong mu\u1ed1n 630 tri\u1ec7u \u0111\u1ed3ng, agent \u0111\u00e3 \u0111\u1ecdc l\u1ea1i v\u00e0 x\u00e1c nh\u1eadn. Agent \u0111\u00e3 n\u00f3i r\u00f5 ph\u00ed d\u1ecbch v\u1ee5 1%, k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua, v\u00e0 h\u01b0\u1edbng d\u1eabn kh\u00e1ch g\u1eedi \u1ea3nh qua Zalo. Kh\u00e1ch \u0111\u1ed3ng \u00fd v\u00e0 x\u00e1c nh\u1eadn s\u1ed1 Zalo \u0111\u00fang."
}
▸ Output
{
"posted": true,
"thread_ts": "1785117782.492509"
}
✓
CRM_APIS
185ms
27/07 09:09
✓
CRM_ACTIVITIES
99ms
27/07 09:09
✓
SLACK_AUDIO
3.2s
27/07 09:09
✓
UPDATE_CLOSING
260ms
27/07 09:09
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh Chính đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe ford everest 2018 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Dạ.Dạ đúng rồi. Agent: Dạ vâng, em cảm ơn anh. Dạ xe mình hiện có còn vay góp ngân hàng không ạ? Client: Không ạ. Agent: Dạ vâng. Dạ cho em... Client: Không có vay ngân hàng. Dạ. Agent: Dạ vâng, em đã nắm thông tin rồi ạ. Dạ cho em xác nhận lại xe mình là đời sản xuất năm hai không mười tám phải không anh? Client: Dạ đúng rồi ạ. Agent: Dạ vâng. Em thấy địa chỉ của anh ở Hà Tĩnh, không biết có đúng không ạ? Client: Dạ đúng rồi, Hà Tĩnh. Agent: Dạ vâng. Em thấy xe đã chạy khoảng một trăm lẻ bốn nghìn năm trăm hai mươi ba kilomet, đúng không ạ? Client: Dạ, đúng rồi. Agent: Dạ trong quá trình sử dụng, xe mình chắc chưa phát sinh đâm đụng hay ngập nước đúng không anh ha? Client: Dạ đúng ạ. Agent: Dạ vâng. Em thấy mình bán xe vì muốn đổi xe mới, đúng không ạ? Client: Dạ đúng ơi, muốn đổi xe mới. Agent: Dạ không biết mình đã tìm hiểu hay đặt cọc mẫu xe nào chưa ạ? Client: Dạ chưa, ờ, chưa. Đang tìm hiểu xe thôi chứ chưa đặt cọc xe em ạ. Agent: Dạ vâng. Dạ hiện tại anh có kế hoạch bán xe này trong khoảng bao lâu ạ? Tầm một tuần hay hơn anh ha? Client: Ừm, dạ, thế nếu trộn nhặt thì tầm, ờ, một tuần đến khoảng dưới một tháng là được anh ạ. Agent: Dạ vâng, dưới một tháng ạ. Dạ em thấy mức giá mong ... Client: Dạ. Ừm. Agent: Dạ em thấy mức giá mong muốn của anh là sáu trăm ba mươi triệu đồng, có đúng không ạ? Client: Dạ đúng rồi, sáu trăm ba mươi triệu. Agent: Dạ em xin phép đọc lại mức giá mong muốn của mình nhé, có thể em nghe sai nên có gì mình chỉnh giúp em nha. Dạ sáu trăm ba mươi triệu đồng... Client: Dạ. Agent: ... Client: Dạ đúng rồi. Agent: Dạ em ghi nhận mức giá mong muốn sáu trăm ba mươi triệu đồng của mình rồi ạ. Bên em thu phí dịch vụ chỉ một phần trăm trên giá bán cuối cùng thôi ạ. Bên em kết nối hơn hai nghìn người mua ... Client: Dạ. Agent: ... tiềm năng để mang lại giá tốt nhất cho mình ạ. Anh có thắc mắc gì về phí dịch vụ hay cách hoạt động của Vu-Ca không ạ? Client: OK. Client: Ừm, tức là khi bán được xong rồi thì mình tích 1% ra gửi cho bên bạn được không, hay là... Thế nào ạ? Hay là bạn trừ thẳng vào, ờ, giá luôn ạ? Agent: Dạ khi mình bán xe thành công thì bên em mới thu phí một phần trăm trên giá bán cuối cùng thôi ạ. Client: À, được. Agent: Dạ... Client: Vâng, vâng, ok ạ. Agent: Dạ anh cho em xác nhận số điện thoại em đang gọi có phải là số Zalo của anh không ạ? Số này mình có chặn tìm kiếm hay nhắn tin... Client: Dạ được. Agent: ...từ người lạ không ạ? Client: Sao ạ? Agent: Dạ anh cho em xác nhận số điện thoại em đang gọi có phải là số Zalo của anh không ạ? Số này mình có chặn tìm kiếm hay... Client: Dạ đúng, đúng, đúng, đúng rồi anh. Đúng rồi, hiện-- xong, ơ, xong chặn gì đâu. Agent: Dạ vâng. Dạ em đã ghi nhận thông tin xe của mình rồi ạ, sẽ có chuyên viên Vu-Ca kết bạn và hỗ trợ tiếp tục ạ. Sau khi kết bạn Zalo anh gửi giúp em bộ ảnh nội ngoại thất xe và giấy đăng kiểm để chuyên viên bên em hỗ trợ nhanh nhất ạ. Client: Ừm. Dạ ok ạ. Agent: Dạ em cảm ơn anh ạ. Chúc anh một ngày tốt lành ạ.