0e522a2b-ab09-4c9f-9e38-72a050249d6c
SUCCESS
Time
09/08/2026 14:18:37
Duration
4m 14s
Campaign
-
Conversation ID
conv_8701kzjp6mdmfb0rmwyx9wx91h0z
Recording
AI Extraction
odo
35000
loan
KHÔNG VAY NGÂN HÀNG
year
2022
status
SUCCESS
summary
Cuộc gọi giữa agent Mỹ Linh và anh Nguyên về việc bán xe VinFast Lux A 2.0 2022. Anh Nguyên là chính chủ, xe không vay ngân hàng, đã chạy 35,000 km, chưa đâm đụng hay ngập nước. Anh muốn bán với giá 600 triệu đồng để đổi sang xe điện. Agent đã xác nhận Zalo đúng số đang gọi, đọc lại giá, nói rõ phí dịch vụ 1% và kết nối hơn 2000 người mua, đồng thời hướng dẫn gửi ảnh xe sau khi kết bạn Zalo. Cuộc gọi kết thúc với sự đồng ý của khách hàng.
is_owner
CHÍNH CHỦ
location
Hà Nội, quận Thanh Xuân
intention
SLOW
is_silent
-
info_score
8
is_closing
True
car_history
Xe chưa đâm đụng hay ngập nước, có lịch sử bảo dưỡng đầy đủ tại hãng VinFast.
sale_reason
Đổi sang xe điện
zalo_status
TRUE
asking_price
600000000
fee_confirmed
TRUE
Execution Steps
✓
FIND_LEAD
5ms
09/08 14:18
▸ Input
{
"phone": "0925147878"
}
▸ Output
{
"car_brand": "VinFast",
"car_model": "Lux A 2.0",
"lead_id": "0e522a2b-ab09-4c9f-9e38-72a050249d6c",
"name": "Tr\u1ecbnh V\u0103n Nguy\u00ean",
"sales": "U0BAZ47QEBE",
"sku": "SKU-RX62W9"
}
✓
FILTER_SALES
4ms
09/08 14:18
▸ Input
{
"sales_slack_id": "U0BAZ47QEBE"
}
▸ Output
{
"decision": "CALL"
}
✓
PREPARE_CALL
1.8s
09/08 14:18
▸ Input
{
"car_brand": "VinFast",
"car_model": "Lux A 2.0",
"name": "Tr\u1ecbnh V\u0103n Nguy\u00ean",
"sku": "SKU-RX62W9"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1786259795.986319",
"variables": {
"anh_chi": "anh",
"car_make": "VinFast Lux A 2.0 2022",
"data": "t\u00f3m t\u1eaft kh\u00e1ch h\u00e0ng: th\u1eddi gian mu\u1ed1n b\u00e1n:N/A, l\u00fd do b\u00e1n: N/A, odo: 35000, gi\u00e1 mong mu\u1ed1n: N/A, v\u1ecb tr\u00ed: HaNoi",
"user_name": "Tr\u1ecbnh V\u0103n Nguy\u00ean"
}
}
✓
OUTBOUND_CALL
18.5s
09/08 14:18
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0925147878",
"variables": {
"anh_chi": "anh",
"car_make": "VinFast Lux A 2.0 2022",
"data": "t\u00f3m t\u1eaft kh\u00e1ch h\u00e0ng: th\u1eddi gian mu\u1ed1n b\u00e1n:N/A, l\u00fd do b\u00e1n: N/A, odo: 35000, gi\u00e1 mong mu\u1ed1n: N/A, v\u1ecb tr\u00ed: HaNoi",
"user_name": "Tr\u1ecbnh V\u0103n Nguy\u00ean"
}
}
▸ Output
{
"conversation_id": "conv_8701kzjp6mdmfb0rmwyx9wx91h0z",
"raw": {
"conversation_id": "conv_8701kzjp6mdmfb0rmwyx9wx91h0z",
"message": "Outbound call initiated",
"sip_call_id": "SCL_PBUs25vBPJbi",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
8m 1s
09/08 14:26
▸ Input
{
"conversation_id": "conv_8701kzjp6mdmfb0rmwyx9wx91h0z"
}
▸ Output
{
"duration_secs": 254,
"status": "done"
}
✓
TRANSCRIPT
09/08 14:26
▸ Input
{
"raw_turns": 58
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Tr\u1ecbnh V\u0103n Nguy\u00ean \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe VinFast Lux A 2.0 2022 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: D\u1ea1, em \u1eebm, ok.\nAgent: D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 xe...\nClient: Kh\u00f4ng \u1ea1.\nAgent: D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai hai ph\u1ea3i kh\u00f4ng anh?\nClient: \u1eea, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf H\u00e0 N\u1ed9i, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: \u1ede qu\u1eadn Thanh Xu\u00e2n em \u01a1i.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u00ecnh \u1edf qu\u1eadn Thanh Xu\u00e2n r\u1ed3i \u1ea1. D\u1ea1 em th\u1ea5y xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng ba m\u01b0\u01a1i l\u0103m ngh\u00ecn kilomet, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eeam.\nAgent: D\u1ea1 trong...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng anh ha?\nClient: Kh\u00f4ng \u1ea1. Anh, \u01a1, c\u00f3, \u1edd, c\u00e1i b\u1ea3o d\u01b0\u1ee1ng \u1edf h\u00e3ng c\u1ee7a Vinfast. Anh c\u00f3 l\u1ecbch s\u1eed b\u1ea3o d\u01b0\u1ee1ng \u0111\u1ea7y \u0111\u1ee7.\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn l\u00e0 xe m\u00ecnh c\u00f3 l\u1ecbch s\u1eed b\u1ea3o d\u01b0\u1ee1ng \u0111\u1ea7y \u0111\u1ee7 \u1edf h\u00e3ng r\u1ed3i \u1ea1. D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: \u1eeam. \u0110\u1ed5i sang xe \u0111i\u1ec7n.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: Ch\u01b0a \u1ea1. C\u00f3 bi\u1ebft \u0111\u1ed5i \u0111\u01b0\u1ee3c \u0111\u00e2u m\u00e0 \u0111\u1ec3 c\u1ecdc. Nh\u01b0ng m\u00e0, \u1edd, \u1eebm, c\u0169ng d\u00f9ng r\u1ed3i cho n\u00ean l\u00e0 \u0111ang, \u01a1, ch\u1ecdn con, \u01a1, VF7 ho\u1eb7c con Lipo.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u00ecnh \u0111ang quan t\u00e2m \u0111\u1ebfn m\u1eabu xe \u0111i\u1ec7n VF7 ho\u1eb7c Lipo r\u1ed3i \u1ea1. B\u00ean em c\u00f3 li\u00ean k\u1ebft v\u1edbi VinFast v\u00e0 BYD \u0111\u1ec3 \u0111\u1ed5i x\u0103ng sang \u0111i\u1ec7n v\u1edbi gi\u00e1 t\u1ed1t h\u01a1n gi\u00e1 ni\u00eam y\u1ebft t\u1ea1i h\u00e3ng, anh quan t\u00e2m d\u00f2ng xe n\u00e0o c\u1ee9 nh\u1eafn b\u1ea1n chuy\u00ean vi\u00ean b\u00ean em \u0111\u1ec3 b\u1ea1n t\u01b0 v\u1ea5n chi ti\u1ebft ch\u01b0\u01a1ng tr\u00ecnh qua Zalo \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i...\nClient: \u1eeam, \u1eebm, \u1eebm.\nClient: \u1eeam.\nClient: \u1eeam. Ok nh\u00e9.\nAgent: D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n anh ha?\nClient: Th\u00ec l\u00fac n\u00e0o b\u00e1n \u0111\u01b0\u1ee3c th\u00ec b\u00e1n.\nAgent: D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: Anh 60 tri\u1ec7u.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh ...\nClient: Sau k\u00eca.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 s\u00e1u m\u01b0\u01a1i tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eeam.\nClient: \u1eeam.\nAgent: D\u1ea1 em ghi nh\u1eadn...\nClient: S\u00e1u tr\u0103m.\nAgent: D\u1ea1 v\u1eady l\u00e0 s\u00e1u tr\u0103m tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang \u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n s\u00e1u tr\u0103m tri\u1ec7u c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5...\nClient: OK.\nClient: OK.\nAgent: Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng nghe. B\u00e1n l\u00f9m th\u00ec tr\u1ea3 c\u00f4ng, th\u1ebf l\u00e0 b\u00ecnh th\u01b0\u1eddng.\nAgent: D\u1ea1 v\u00e2ng \u1ea1. D\u1ea1 anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh kh\u00f4ng \u1ea1, s\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin ...\nClient: \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 em \u0111\u00e3 ghi ...\nClient: Kh\u00f4ng.\nAgent: D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c...\nClient: Em l\u00e0 ai \u0111\u00fang kh\u00f4ng?\nAgent: D\u1ea1 em b\u00ean Vu-Ca \u1ea1.\nClient: Em l\u00e0 AI \u0111\u00fang kh\u00f4ng? C\u00f3 sao sao? R\u1ed3i nh\u00e1, cho ch\u1ecb vi\u00ean k\u1ebft n\u1ed1i em nh\u00e1.\nAgent: D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: \u1eeam, \u0111\u01b0\u1ee3c.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh \u0111\u00e3 d\u00e0nh th\u1eddi gian trao \u0111\u1ed5i \u1ea1. Ch\u00fac anh m\u1ed9t ng\u00e0y ...\nClient: OK.\nClient: Th\u00f4i, bye bye em.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh \u0111\u00e3 d\u00e0nh th\u1eddi gian trao \u0111\u1ed5i \u1ea1. ...",
"length": 3623,
"turns": 56
}
✓
AI_EXTRACTION
1m 3s
09/08 14:28
▸ Input
{
"model": "DeepSeek-V4-Flash",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Tr\u1ecbnh V\u0103n Nguy\u00ean \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe VinFast Lux A 2.0 2022 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: D\u1ea1, em \u1eebm, ok.\nAgent: D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 xe...\nClient: Kh\u00f4ng \u1ea1.\nAgent: D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai hai ph\u1ea3i kh\u00f4ng anh?\nClient: \u1eea, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf H\u00e0 N\u1ed9i, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: \u1ede qu\u1eadn Thanh Xu\u00e2n em \u01a1i.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u00ecnh \u1edf qu\u1eadn Thanh Xu\u00e2n r\u1ed3i \u1ea1. D\u1ea1 em th\u1ea5y xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng ba m\u01b0\u01a1i l\u0103m ngh\u00ecn kilomet, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eeam.\nAgent: D\u1ea1 trong...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng anh ha?\nClient: Kh\u00f4ng \u1ea1. Anh, \u01a1, c\u00f3, \u1edd, c\u00e1i b\u1ea3o d\u01b0\u1ee1ng \u1edf h\u00e3ng c\u1ee7a Vinfast. Anh c\u00f3 l\u1ecbch s\u1eed b\u1ea3o d\u01b0\u1ee1ng \u0111\u1ea7y \u0111\u1ee7.\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn l\u00e0 xe m\u00ecnh c\u00f3 l\u1ecbch s\u1eed b\u1ea3o d\u01b0\u1ee1ng \u0111\u1ea7y \u0111\u1ee7 \u1edf h\u00e3ng r\u1ed3i \u1ea1. D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: \u1eeam. \u0110\u1ed5i sang xe \u0111i\u1ec7n.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: Ch\u01b0a \u1ea1. C\u00f3 bi\u1ebft \u0111\u1ed5i \u0111\u01b0\u1ee3c \u0111\u00e2u m\u00e0 \u0111\u1ec3 c\u1ecdc. Nh\u01b0ng m\u00e0, \u1edd, \u1eebm, c\u0169ng d\u00f9ng r\u1ed3i cho n\u00ean l\u00e0 \u0111ang, \u01a1, ch\u1ecdn con, \u01a1, VF7 ho\u1eb7c con Lipo.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u00ecnh \u0111ang quan t\u00e2m \u0111\u1ebfn m\u1eabu xe \u0111i\u1ec7n VF7 ho\u1eb7c Lipo r\u1ed3i \u1ea1. B\u00ean em c\u00f3 li\u00ean k\u1ebft v\u1edbi VinFast v\u00e0 BYD \u0111\u1ec3 \u0111\u1ed5i x\u0103ng sang \u0111i\u1ec7n v\u1edbi gi\u00e1 t\u1ed1t h\u01a1n gi\u00e1 ni\u00eam y\u1ebft t\u1ea1i h\u00e3ng, anh quan t\u00e2m d\u00f2ng xe n\u00e0o c\u1ee9 nh\u1eafn b\u1ea1n chuy\u00ean vi\u00ean b\u00ean em \u0111\u1ec3 b\u1ea1n t\u01b0 v\u1ea5n chi ti\u1ebft ch\u01b0\u01a1ng tr\u00ecnh qua Zalo \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i...\nClient: \u1eeam, \u1eebm, \u1eebm.\nClient: \u1eeam.\nClient: \u1eeam. Ok nh\u00e9.\nAgent: D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n anh ha?\nClient: Th\u00ec l\u00fac n\u00e0o b\u00e1n \u0111\u01b0\u1ee3c th\u00ec b\u00e1n.\nAgent: D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: Anh 60 tri\u1ec7u.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh ...\nClient: Sau k\u00eca.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 s\u00e1u m\u01b0\u01a1i tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eeam.\nClient: \u1eeam.\nAgent: D\u1ea1 em ghi nh\u1eadn...\nClient: S\u00e1u tr\u0103m.\nAgent: D\u1ea1 v\u1eady l\u00e0 s\u00e1u tr\u0103m tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang \u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n s\u00e1u tr\u0103m tri\u1ec7u c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5...\nClient: OK.\nClient: OK.\nAgent: Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng nghe. B\u00e1n l\u00f9m th\u00ec tr\u1ea3 c\u00f4ng, th\u1ebf l\u00e0 b\u00ecnh th\u01b0\u1eddng.\nAgent: D\u1ea1 v\u00e2ng \u1ea1. D\u1ea1 anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh kh\u00f4ng \u1ea1, s\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin ...\nClient: \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 em \u0111\u00e3 ghi ...\nClient: Kh\u00f4ng.\nAgent: D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c...\nClient: Em l\u00e0 ai \u0111\u00fang kh\u00f4ng?\nAgent: D\u1ea1 em b\u00ean Vu-Ca \u1ea1.\nClient: Em l\u00e0 AI \u0111\u00fang kh\u00f4ng? C\u00f3 sao sao? R\u1ed3i nh\u00e1, cho ch\u1ecb vi\u00ean k\u1ebft n\u1ed1i em nh\u00e1.\nAgent: D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: \u1eeam, \u0111\u01b0\u1ee3c.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh \u0111\u00e3 d\u00e0nh th\u1eddi gian trao \u0111\u1ed5i \u1ea1. Ch\u00fac anh m\u1ed9t ng\u00e0y ...\nClient: OK.\nClient: Th\u00f4i, bye bye em.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh \u0111\u00e3 d\u00e0nh th\u1eddi gian trao \u0111\u1ed5i \u1ea1. ..."
}
▸ Output
{
"asking_price": "600000000",
"car_history": "Xe ch\u01b0a \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc, c\u00f3 l\u1ecbch s\u1eed b\u1ea3o d\u01b0\u1ee1ng \u0111\u1ea7y \u0111\u1ee7 t\u1ea1i h\u00e3ng VinFast.",
"fee_confirmed": "TRUE",
"info_score": 8,
"intention": "SLOW",
"is_closing": true,
"is_owner": "CH\u00cdNH CH\u1ee6",
"is_silent": false,
"loan": "KH\u00d4NG VAY NG\u00c2N H\u00c0NG",
"location": "H\u00e0 N\u1ed9i, qu\u1eadn Thanh Xu\u00e2n",
"odo": "35000",
"sale_reason": "\u0110\u1ed5i sang xe \u0111i\u1ec7n",
"status": "SUCCESS",
"summary": "Cu\u1ed9c g\u1ecdi gi\u1eefa agent M\u1ef9 Linh v\u00e0 anh Nguy\u00ean v\u1ec1 vi\u1ec7c b\u00e1n xe VinFast Lux A 2.0 2022. Anh Nguy\u00ean l\u00e0 ch\u00ednh ch\u1ee7, xe kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u0111\u00e3 ch\u1ea1y 35,000 km, ch\u01b0a \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc. Anh mu\u1ed1n b\u00e1n v\u1edbi gi\u00e1 600 tri\u1ec7u \u0111\u1ed3ng \u0111\u1ec3 \u0111\u1ed5i sang xe \u0111i\u1ec7n. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i r\u00f5 ph\u00ed d\u1ecbch v\u1ee5 1% v\u00e0 k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua, \u0111\u1ed3ng th\u1eddi h\u01b0\u1edbng d\u1eabn g\u1eedi \u1ea3nh xe sau khi k\u1ebft b\u1ea1n Zalo. Cu\u1ed9c g\u1ecdi k\u1ebft th\u00fac v\u1edbi s\u1ef1 \u0111\u1ed3ng \u00fd c\u1ee7a kh\u00e1ch h\u00e0ng.",
"year": "2022",
"zalo_status": "TRUE"
}
✓
SLACK_POST
622ms
09/08 14:28
▸ Input
{
"sales_slack_id": "U0BAZ47QEBE",
"sku": "SKU-RX62W9",
"status": "SUCCESS",
"summary": "Cu\u1ed9c g\u1ecdi gi\u1eefa agent M\u1ef9 Linh v\u00e0 anh Nguy\u00ean v\u1ec1 vi\u1ec7c b\u00e1n xe VinFast Lux A 2.0 2022. Anh Nguy\u00ean l\u00e0 ch\u00ednh ch\u1ee7, xe kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u0111\u00e3 ch\u1ea1y 35,000 km, ch\u01b0a \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc. Anh mu\u1ed1n b\u00e1n v\u1edbi gi\u00e1 600 tri\u1ec7u \u0111\u1ed3ng \u0111\u1ec3 \u0111\u1ed5i sang xe \u0111i\u1ec7n. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i r\u00f5 ph\u00ed d\u1ecbch v\u1ee5 1% v\u00e0 k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua, \u0111\u1ed3ng th\u1eddi h\u01b0\u1edbng d\u1eabn g\u1eedi \u1ea3nh xe sau khi k\u1ebft b\u1ea1n Zalo. Cu\u1ed9c g\u1ecdi k\u1ebft th\u00fac v\u1edbi s\u1ef1 \u0111\u1ed3ng \u00fd c\u1ee7a kh\u00e1ch h\u00e0ng."
}
▸ Output
{
"posted": true,
"thread_ts": "1786259795.986319"
}
✓
CRM_APIS
395ms
09/08 14:28
✓
CRM_ACTIVITIES
107ms
09/08 14:28
✓
SLACK_AUDIO
3.7s
09/08 14:28
✓
UPDATE_CLOSING
122ms
09/08 14:28
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh Trịnh Văn Nguyên đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe VinFast Lux A 2.0 2022 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Dạ, em ừm, ok. Agent: Dạ xe mình hiện có còn vay góp ngân hàng không ạ? Client: Đúng rồi. Agent: Dạ xe... Client: Không ạ. Agent: Dạ cho em xác nhận lại xe mình là đời sản xuất năm hai không hai hai phải không anh? Client: Ừ, đúng rồi. Agent: Dạ em thấy địa chỉ của anh ở Hà Nội, không biết cụ thể mình ở quận nào ạ? Client: Ở quận Thanh Xuân em ơi. Agent: Dạ em ghi nhận mình ở quận Thanh Xuân rồi ạ. Dạ em thấy xe đã chạy khoảng ba mươi lăm nghìn kilomet, đúng không ạ? Client: Ừm. Agent: Dạ trong... Client: Đúng rồi. Agent: Dạ trong quá trình sử dụng, xe mình chắc chưa phát sinh đâm đụng hay ngập nước đúng không anh ha? Client: Không ạ. Anh, ơ, có, ờ, cái bảo dưỡng ở hãng của Vinfast. Anh có lịch sử bảo dưỡng đầy đủ. Agent: Dạ vâng, em ghi nhận là xe mình có lịch sử bảo dưỡng đầy đủ ở hãng rồi ạ. Dạ anh bán xe lần này vì lý do gì ạ? Client: Ừm. Đổi sang xe điện. Agent: Dạ không biết mình đã tìm hiểu hay đặt cọc mẫu xe nào chưa ạ? Client: Chưa ạ. Có biết đổi được đâu mà để cọc. Nhưng mà, ờ, ừm, cũng dùng rồi cho nên là đang, ơ, chọn con, ơ, VF7 hoặc con Lipo. Agent: Dạ em ghi nhận mình đang quan tâm đến mẫu xe điện VF7 hoặc Lipo rồi ạ. Bên em có liên kết với VinFast và BYD để đổi xăng sang điện với giá tốt hơn giá niêm yết tại hãng, anh quan tâm dòng xe nào cứ nhắn bạn chuyên viên bên em để bạn tư vấn chi tiết chương trình qua Zalo ạ. Dạ hiện tại... Client: Ừm, ừm, ừm. Client: Ừm. Client: Ừm. Ok nhé. Agent: Dạ hiện tại anh có kế hoạch bán xe này bao lâu ạ? Tầm một tuần hay hơn anh ha? Client: Thì lúc nào bán được thì bán. Agent: Dạ anh mong muốn bán xe này với mức giá khoảng bao nhiêu ạ? Client: Anh 60 triệu. Agent: dạ, em nắm thông tin của mình ạ! Dạ em xin phép đọc lại mức giá mong muốn của mình ... Client: Sau kìa. Agent: Dạ em xin phép đọc lại mức giá mong muốn của mình nhé, có thể em nghe sai nên có gì mình chỉnh giúp em nha. Dạ sáu mươi triệu đúng không ạ? Client: Ừm. Client: Ừm. Agent: Dạ em ghi nhận... Client: Sáu trăm. Agent: Dạ vậy là sáu trăm triệu đúng không ạ? Client: Đúng ạ. Agent: Dạ em ghi nhận mức giá mong muốn sáu trăm triệu của mình rồi ạ. Dạ bên em thu phí dịch vụ chỉ một phần trăm trên giá bán cuối cùng thôi ạ. Bên em kết nối hơn hai nghìn người mua tiềm năng để mang lại giá tốt nhất và hỗ trợ hồ sơ mua bán xe nhanh nhất cho mình ạ. Anh có thắc mắc gì về phí dịch vụ... Client: OK. Client: OK. Agent: Anh có thắc mắc gì về phí dịch vụ hay cách hoạt động của Vu-Ca không ạ? Client: Không nghe. Bán lùm thì trả công, thế là bình thường. Agent: Dạ vâng ạ. Dạ anh cho em xác nhận số điện thoại em đang gọi có phải là số Zalo của anh không ạ, số này mình có chặn tìm kiếm hay nhắn tin ... Client: Đúng rồi ạ. Agent: Dạ em đã ghi ... Client: Không. Agent: Dạ em đã ghi nhận thông tin xe của mình rồi ạ, sẽ có chuyên viên Vu-Ca kết bạn và hỗ trợ tiếp tục... Client: Em là ai đúng không? Agent: Dạ em bên Vu-Ca ạ. Client: Em là AI đúng không? Có sao sao? Rồi nhá, cho chị viên kết nối em nhá. Agent: Dạ em đã ghi nhận thông tin xe của mình rồi ạ, sẽ có chuyên viên Vu-Ca kết bạn và hỗ trợ tiếp tục ạ. Sau khi kết bạn Zalo anh gửi giúp em bộ ảnh nội ngoại thất xe và giấy đăng kiểm để chuyên viên bên em hỗ trợ nhanh nhất ạ. Client: Ừm, được. Agent: Dạ em cảm ơn anh đã dành thời gian trao đổi ạ. Chúc anh một ngày ... Client: OK. Client: Thôi, bye bye em. Agent: Dạ em cảm ơn anh đã dành thời gian trao đổi ạ. ...