e9fad7bc-88e3-469f-8b29-2d2a9ea0f1b7
SUCCESS
Time
24/07/2026 16:55:19
Duration
4m 38s
Campaign
-
Conversation ID
conv_1201ky9rtep3fj3bcgkt4djf73wy
Recording
AI Extraction
odo
90000
loan
KHÔNG VAY NGÂN HÀNG
year
2016
status
SUCCESS
summary
Cuộc gọi giữa agent Mỹ Linh và khách hàng Cao Hung về việc bán xe Honda City 2016. Khách hàng xác nhận là chính chủ, xe không còn vay ngân hàng, đã chạy 90.000 km, chỉ xước xát nhẹ. Khách muốn bán xe để mua xe điện VF7, giá mong muốn 320 triệu đồng. Agent đã xác nhận Zalo, đọc lại giá, nói phí 1% và hướng dẫn gửi ảnh sau kết bạn. Cuộc gọi thành công với đầy đủ thông tin.
is_owner
CHÍNH CHỦ
location
Bắc Ninh
intention
SLOW
is_silent
-
info_score
9
is_closing
True
car_history
Xe chỉ xước xát nhẹ bên ngoài, không va chạm nặng hay ngập nước.
sale_reason
Mua xe điện (VF7)
zalo_status
TRUE
asking_price
320000000
fee_confirmed
TRUE
Execution Steps
✓
FIND_LEAD
14ms
24/07 16:55
▸ Input
{
"phone": "0973037910"
}
▸ Output
{
"car_brand": "Honda",
"car_model": "City",
"lead_id": "e9fad7bc-88e3-469f-8b29-2d2a9ea0f1b7",
"name": "Cao Hung",
"sales": "U0BATD5LP9C",
"sku": "FB-F5B2AS2V"
}
✓
PREPARE_CALL
14.7s
24/07 16:55
▸ Input
{
"car_brand": "Honda",
"car_model": "City",
"name": "Cao Hung",
"sku": "FB-F5B2AS2V"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1784886800.834859",
"variables": {
"anh_chi": "anh",
"car_make": "Honda City 2016",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Cao Hung"
}
}
✓
OUTBOUND_CALL
9.5s
24/07 16:55
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0973037910",
"variables": {
"anh_chi": "anh",
"car_make": "Honda City 2016",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Cao Hung"
}
}
▸ Output
{
"conversation_id": "conv_1201ky9rtep3fj3bcgkt4djf73wy",
"raw": {
"conversation_id": "conv_1201ky9rtep3fj3bcgkt4djf73wy",
"message": "Outbound call initiated",
"sip_call_id": "SCL_iq2LLZ8wSnoE",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
8m 0s
24/07 17:03
▸ Input
{
"conversation_id": "conv_1201ky9rtep3fj3bcgkt4djf73wy"
}
▸ Output
{
"duration_secs": 278,
"status": "done"
}
✓
TRANSCRIPT
24/07 17:03
▸ Input
{
"raw_turns": 67
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Cao Hung \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Honda City 2016 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. \u0110\u00fang r\u1ed3i. \u0110\u00fang r\u1ed3i. R\u1ed3i.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: D\u1ea1 c\u00f3.\nAgent: D\u1ea1...\nClient: Kh\u00f4ng.\nAgent: D\u1ea1 v\u1eady l\u00e0 xe m\u00ecnh hi\u1ec7n kh\u00f4ng c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng n\u1eefa \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi s\u00e1u ph\u1ea3i kh\u00f4ng anh?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: \u1edc, B\u1eafc Ninh \u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u0111ang \u1edf B\u1eafc Ninh. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: 9 v\u1ea1n.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u0111\u00e3 ch\u1ea1y kho\u1ea3ng ch\u00edn v\u1ea1n kilomet. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng, kh\u00f4ng, kh\u00f4ng.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd ...\nClient: M\u1edbi ch\u1ec9 x\u01b0\u1edbc x\u00e1t \u1edf ngo\u00e0i th\u00f4i m\u00e0.\nAgent: D\u1ea1 v\u00e2ng, t\u1ee9c l\u00e0 xe m\u00ecnh ch\u1ec9 x\u01b0\u1edbc x\u00e1t nh\u1eb9 b\u00ean ngo\u00e0i th\u00f4i ch\u1ee9 ch\u01b0a va ch\u1ea1m n\u1eb7ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: H\u1ea3? V\u00e2ng, xin sang 00. V\u00e2ng, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: \u00c0, mua xe \u0111i\u1ec7n.\nAgent: D\u1ea1 anh b\u00e1n xe \u0111\u1ec3 mua xe \u0111i\u1ec7n. D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe \u0111i\u1ec7n n\u00e0o ch\u01b0a \u1ea1?\nClient: \u00c0, em mua VF7.\nAgent: D\u1ea1 m\u00ecnh \u0111\u00e3 \u0111\u1eb7t c\u1ecdc xe VF7 r\u1ed3i. D\u1ea1 m\u00ecnh d\u1ef1 ki\u1ebfn kho\u1ea3ng bao ...\nClient: Ch\u01b0a, ch\u01b0a, ch\u01b0a \u0111\u1eb7t, ch\u01b0a \u0111\u1eb7t c\u1ecdc VF7, ch\u01b0a \u0111\u1eb7t, ch\u01b0a \u0111\u1eb7t c\u1ecdc VF7.\nAgent: D\u1ea1 v\u1eady l\u00e0 m\u00ecnh m\u1edbi t\u00ecm hi\u1ec3u v\u1ec1 xe VF7 th\u00f4i ch\u1ee9 ch\u01b0a \u0111\u1eb7t c\u1ecdc \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i. \u0110ang \u0111\u1ecbnh mua VF7 m\u00ecnh c\u00f3 h\u1ed7 tr\u1ee3 g\u00ec kh\u00f4ng nh\u1ec9?\nAgent: B\u00ean em c\u00f3 li\u00ean k\u1ebft v\u1edbi VinFast v\u00e0 BYD \u0111\u1ec3 \u0111\u1ed5i x\u0103ng sang \u0111i\u1ec7n v\u1edbi gi\u00e1 t\u1ed1t h\u01a1n gi\u00e1 ni\u00eam y\u1ebft t\u1ea1i h\u00e3ng. Anh quan t\u00e2m d\u00f2ng xe...\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: Anh quan t\u00e2m d\u00f2ng ...\nClient: D\u1ea1. BM7, BM7.\nAgent: Anh quan t\u00e2m d\u00f2ng xe n\u00e0o c\u1ee9 nh\u1eafn b\u1ea1n chuy\u00ean vi\u00ean b\u00ean em \u0111\u1ec3 b\u1ea1n t\u01b0 v\u1ea5n chi ti\u1ebft ch\u01b0\u01a1ng tr\u00ecnh qua Zalo \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf...\nClient: OK.\nClient: \u1edc, ok, c\u1ea3m \u01a1n b\u1ea1n.\nAgent: D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y...\nClient: D\u1ea1, anh \u01a1i, anh l\u00e0m sao \u1ea5y, c\u00e2u \u0111\u01b0\u1ee3c c\u00e2u kh\u00f4ng? Gi\u00e1 nghe l\u00e0 c\u00e1i g\u00ec?\nAgent: D\u1ea1 em xin l\u1ed7i anh, \u0111\u01b0\u1eddng truy\u1ec1n b\u00ean em h\u01a1i nhi\u1ec5u. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: R\u1ed3i. V\u00e2ng, v\u00e2ng. \u1eeam, h\u01a1n \u0111\u01b0\u1ee3c.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe trong kho\u1ea3ng h\u01a1n m\u1ed9t tu\u1ea7n. D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: B\u1eaft \u1ea7m.\nAgent: D\u1ea1...\nClient: D\u1ea1 ba tr\u0103m hai \u1ea1. \u0110i r\u1ed3i b\u1ea1n.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em...\nClient: D\u1ea1.\nAgent: D\u1ea1 ba tr\u0103m hai m\u01b0\u01a1i tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: V\u00e2ng.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n ba tr\u0103m hai m\u01b0\u01a1i tri\u1ec7u c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. B\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng...\nClient: V\u00e2ng. Bao-bao nhi\u00eau ph\u1ea7n tr\u0103m?\nAgent: D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ...\nClient: M\u1ed9t ph\u1ea7n tr\u0103m. M\u1ed9t pha-- v\u00e2ng, \u0111\u01b0\u1ee3c r\u1ed3i \u1ea1. M\u1ed9t ph\u1ea7n tr\u0103m th\u00ec OK.\nAgent: D\u1ea1 v\u00e2ng. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t cho m\u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca...\nClient: D\u1ea1, kh\u00f4ng, kh\u00f4ng \u0111\u01b0\u1ee3c r\u1ed3i. OK, 1%. V\u00e2ng.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh kh\u00f4ng \u1ea1? S\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi l\u1ea1 kh\u00f4ng...\nClient: C\u00f3 \u0111\u00fang l\u00e0 s\u1ed1 Zalo, s\u1ed1 Zalo.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 em \u0111\u00e3 ghi...\nClient: \u1edc, kh\u00f4ng.\nAgent: D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean ...\nClient: V\u00e2ng. V\u00e2ng.\nAgent: S\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: V\u00e2ng.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh \u0111\u00e3 l\u1eafng nghe \u1ea1. Ch\u00fac anh m\u1ed9t ng\u00e0y t\u1ed1t ...\nClient: V\u00e2ng, em quay- \u1eeam, em \u0111\u1eebng k\u00ecm m\u00ecnh em, t\u1ea1i v\u00ec... V\u00e2ng.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh \u0111\u00e3 l\u1eafng nghe \u1ea1. Ch\u00fac anh m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh \u1ea1.\nClient: T\u1eeb v\u1ef1ng n\u00e0y.",
"length": 4159,
"turns": 65
}
✓
AI_EXTRACTION
9.2s
24/07 17:03
▸ Input
{
"model": "DeepSeek-V4-Flash",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\" v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i \"ph\u00ed 1%\" sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i ph\u00ed 1%, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Cao Hung \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Honda City 2016 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. \u0110\u00fang r\u1ed3i. \u0110\u00fang r\u1ed3i. R\u1ed3i.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: D\u1ea1 c\u00f3.\nAgent: D\u1ea1...\nClient: Kh\u00f4ng.\nAgent: D\u1ea1 v\u1eady l\u00e0 xe m\u00ecnh hi\u1ec7n kh\u00f4ng c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng n\u1eefa \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi s\u00e1u ph\u1ea3i kh\u00f4ng anh?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: \u1edc, B\u1eafc Ninh \u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u0111ang \u1edf B\u1eafc Ninh. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: 9 v\u1ea1n.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u0111\u00e3 ch\u1ea1y kho\u1ea3ng ch\u00edn v\u1ea1n kilomet. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng, kh\u00f4ng, kh\u00f4ng.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd ...\nClient: M\u1edbi ch\u1ec9 x\u01b0\u1edbc x\u00e1t \u1edf ngo\u00e0i th\u00f4i m\u00e0.\nAgent: D\u1ea1 v\u00e2ng, t\u1ee9c l\u00e0 xe m\u00ecnh ch\u1ec9 x\u01b0\u1edbc x\u00e1t nh\u1eb9 b\u00ean ngo\u00e0i th\u00f4i ch\u1ee9 ch\u01b0a va ch\u1ea1m n\u1eb7ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: H\u1ea3? V\u00e2ng, xin sang 00. V\u00e2ng, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: \u00c0, mua xe \u0111i\u1ec7n.\nAgent: D\u1ea1 anh b\u00e1n xe \u0111\u1ec3 mua xe \u0111i\u1ec7n. D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe \u0111i\u1ec7n n\u00e0o ch\u01b0a \u1ea1?\nClient: \u00c0, em mua VF7.\nAgent: D\u1ea1 m\u00ecnh \u0111\u00e3 \u0111\u1eb7t c\u1ecdc xe VF7 r\u1ed3i. D\u1ea1 m\u00ecnh d\u1ef1 ki\u1ebfn kho\u1ea3ng bao ...\nClient: Ch\u01b0a, ch\u01b0a, ch\u01b0a \u0111\u1eb7t, ch\u01b0a \u0111\u1eb7t c\u1ecdc VF7, ch\u01b0a \u0111\u1eb7t, ch\u01b0a \u0111\u1eb7t c\u1ecdc VF7.\nAgent: D\u1ea1 v\u1eady l\u00e0 m\u00ecnh m\u1edbi t\u00ecm hi\u1ec3u v\u1ec1 xe VF7 th\u00f4i ch\u1ee9 ch\u01b0a \u0111\u1eb7t c\u1ecdc \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i. \u0110ang \u0111\u1ecbnh mua VF7 m\u00ecnh c\u00f3 h\u1ed7 tr\u1ee3 g\u00ec kh\u00f4ng nh\u1ec9?\nAgent: B\u00ean em c\u00f3 li\u00ean k\u1ebft v\u1edbi VinFast v\u00e0 BYD \u0111\u1ec3 \u0111\u1ed5i x\u0103ng sang \u0111i\u1ec7n v\u1edbi gi\u00e1 t\u1ed1t h\u01a1n gi\u00e1 ni\u00eam y\u1ebft t\u1ea1i h\u00e3ng. Anh quan t\u00e2m d\u00f2ng xe...\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: Anh quan t\u00e2m d\u00f2ng ...\nClient: D\u1ea1. BM7, BM7.\nAgent: Anh quan t\u00e2m d\u00f2ng xe n\u00e0o c\u1ee9 nh\u1eafn b\u1ea1n chuy\u00ean vi\u00ean b\u00ean em \u0111\u1ec3 b\u1ea1n t\u01b0 v\u1ea5n chi ti\u1ebft ch\u01b0\u01a1ng tr\u00ecnh qua Zalo \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf...\nClient: OK.\nClient: \u1edc, ok, c\u1ea3m \u01a1n b\u1ea1n.\nAgent: D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y...\nClient: D\u1ea1, anh \u01a1i, anh l\u00e0m sao \u1ea5y, c\u00e2u \u0111\u01b0\u1ee3c c\u00e2u kh\u00f4ng? Gi\u00e1 nghe l\u00e0 c\u00e1i g\u00ec?\nAgent: D\u1ea1 em xin l\u1ed7i anh, \u0111\u01b0\u1eddng truy\u1ec1n b\u00ean em h\u01a1i nhi\u1ec5u. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: R\u1ed3i. V\u00e2ng, v\u00e2ng. \u1eeam, h\u01a1n \u0111\u01b0\u1ee3c.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe trong kho\u1ea3ng h\u01a1n m\u1ed9t tu\u1ea7n. D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: B\u1eaft \u1ea7m.\nAgent: D\u1ea1...\nClient: D\u1ea1 ba tr\u0103m hai \u1ea1. \u0110i r\u1ed3i b\u1ea1n.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em...\nClient: D\u1ea1.\nAgent: D\u1ea1 ba tr\u0103m hai m\u01b0\u01a1i tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: V\u00e2ng.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n ba tr\u0103m hai m\u01b0\u01a1i tri\u1ec7u c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. B\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng...\nClient: V\u00e2ng. Bao-bao nhi\u00eau ph\u1ea7n tr\u0103m?\nAgent: D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ...\nClient: M\u1ed9t ph\u1ea7n tr\u0103m. M\u1ed9t pha-- v\u00e2ng, \u0111\u01b0\u1ee3c r\u1ed3i \u1ea1. M\u1ed9t ph\u1ea7n tr\u0103m th\u00ec OK.\nAgent: D\u1ea1 v\u00e2ng. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t cho m\u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca...\nClient: D\u1ea1, kh\u00f4ng, kh\u00f4ng \u0111\u01b0\u1ee3c r\u1ed3i. OK, 1%. V\u00e2ng.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh kh\u00f4ng \u1ea1? S\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi l\u1ea1 kh\u00f4ng...\nClient: C\u00f3 \u0111\u00fang l\u00e0 s\u1ed1 Zalo, s\u1ed1 Zalo.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 em \u0111\u00e3 ghi...\nClient: \u1edc, kh\u00f4ng.\nAgent: D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean ...\nClient: V\u00e2ng. V\u00e2ng.\nAgent: S\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: V\u00e2ng.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh \u0111\u00e3 l\u1eafng nghe \u1ea1. Ch\u00fac anh m\u1ed9t ng\u00e0y t\u1ed1t ...\nClient: V\u00e2ng, em quay- \u1eeam, em \u0111\u1eebng k\u00ecm m\u00ecnh em, t\u1ea1i v\u00ec... V\u00e2ng.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh \u0111\u00e3 l\u1eafng nghe \u1ea1. Ch\u00fac anh m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh \u1ea1.\nClient: T\u1eeb v\u1ef1ng n\u00e0y."
}
▸ Output
{
"asking_price": "320000000",
"car_history": "Xe ch\u1ec9 x\u01b0\u1edbc x\u00e1t nh\u1eb9 b\u00ean ngo\u00e0i, kh\u00f4ng va ch\u1ea1m n\u1eb7ng hay ng\u1eadp n\u01b0\u1edbc.",
"fee_confirmed": "TRUE",
"info_score": 9,
"intention": "SLOW",
"is_closing": true,
"is_owner": "CH\u00cdNH CH\u1ee6",
"is_silent": false,
"loan": "KH\u00d4NG VAY NG\u00c2N H\u00c0NG",
"location": "B\u1eafc Ninh",
"odo": "90000",
"sale_reason": "Mua xe \u0111i\u1ec7n (VF7)",
"status": "SUCCESS",
"summary": "Cu\u1ed9c g\u1ecdi gi\u1eefa agent M\u1ef9 Linh v\u00e0 kh\u00e1ch h\u00e0ng Cao Hung v\u1ec1 vi\u1ec7c b\u00e1n xe Honda City 2016. Kh\u00e1ch h\u00e0ng x\u00e1c nh\u1eadn l\u00e0 ch\u00ednh ch\u1ee7, xe kh\u00f4ng c\u00f2n vay ng\u00e2n h\u00e0ng, \u0111\u00e3 ch\u1ea1y 90.000 km, ch\u1ec9 x\u01b0\u1edbc x\u00e1t nh\u1eb9. Kh\u00e1ch mu\u1ed1n b\u00e1n xe \u0111\u1ec3 mua xe \u0111i\u1ec7n VF7, gi\u00e1 mong mu\u1ed1n 320 tri\u1ec7u \u0111\u1ed3ng. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i ph\u00ed 1% v\u00e0 h\u01b0\u1edbng d\u1eabn g\u1eedi \u1ea3nh sau k\u1ebft b\u1ea1n. Cu\u1ed9c g\u1ecdi th\u00e0nh c\u00f4ng v\u1edbi \u0111\u1ea7y \u0111\u1ee7 th\u00f4ng tin.",
"year": "2016",
"zalo_status": "TRUE"
}
✓
SLACK_POST
623ms
24/07 17:03
▸ Input
{
"sales_slack_id": "U0BATD5LP9C",
"sku": "FB-F5B2AS2V",
"status": "SUCCESS",
"summary": "Cu\u1ed9c g\u1ecdi gi\u1eefa agent M\u1ef9 Linh v\u00e0 kh\u00e1ch h\u00e0ng Cao Hung v\u1ec1 vi\u1ec7c b\u00e1n xe Honda City 2016. Kh\u00e1ch h\u00e0ng x\u00e1c nh\u1eadn l\u00e0 ch\u00ednh ch\u1ee7, xe kh\u00f4ng c\u00f2n vay ng\u00e2n h\u00e0ng, \u0111\u00e3 ch\u1ea1y 90.000 km, ch\u1ec9 x\u01b0\u1edbc x\u00e1t nh\u1eb9. Kh\u00e1ch mu\u1ed1n b\u00e1n xe \u0111\u1ec3 mua xe \u0111i\u1ec7n VF7, gi\u00e1 mong mu\u1ed1n 320 tri\u1ec7u \u0111\u1ed3ng. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i ph\u00ed 1% v\u00e0 h\u01b0\u1edbng d\u1eabn g\u1eedi \u1ea3nh sau k\u1ebft b\u1ea1n. Cu\u1ed9c g\u1ecdi th\u00e0nh c\u00f4ng v\u1edbi \u0111\u1ea7y \u0111\u1ee7 th\u00f4ng tin."
}
▸ Output
{
"posted": true,
"thread_ts": "1784886800.834859"
}
✓
CRM_APIS
188ms
24/07 17:03
✓
CRM_ACTIVITIES
233ms
24/07 17:03
✓
SLACK_AUDIO
5.1s
24/07 17:03
✓
UPDATE_CLOSING
402ms
24/07 17:04
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh Cao Hung đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe Honda City 2016 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Alo. Đúng rồi. Đúng rồi. Rồi. Agent: Dạ em cảm ơn anh. Dạ xe mình hiện có còn vay góp ngân hàng không ạ? Client: Dạ có. Agent: Dạ... Client: Không. Agent: Dạ vậy là xe mình hiện không còn vay góp ngân hàng nữa đúng không ạ? Client: Đúng rồi. Agent: Dạ vâng. Dạ cho em xác nhận lại xe mình là đời sản xuất năm hai không mười sáu phải không anh? Client: Đúng rồi. Agent: Dạ vâng. Dạ hiện tại xe mình đang ở khu vực nào ạ? Client: Ờ, Bắc Ninh ạ. Agent: Dạ em ghi nhận là xe mình đang ở Bắc Ninh. Dạ xe mình hiện đã chạy khoảng bao nhiêu kilomet rồi ạ? Client: 9 vạn. Agent: Dạ em ghi nhận là xe mình đã chạy khoảng chín vạn kilomet. Dạ không biết xe mình có từng va chạm nặng hay bị ngập nước gì không ạ? Client: Không, không, không. Agent: Dạ vâng. Dạ anh bán xe lần này vì lý ... Client: Mới chỉ xước xát ở ngoài thôi mà. Agent: Dạ vâng, tức là xe mình chỉ xước xát nhẹ bên ngoài thôi chứ chưa va chạm nặng hay ngập nước đúng không ạ? Client: Hả? Vâng, xin sang 00. Vâng, đúng rồi. Agent: Dạ vâng. Dạ anh bán xe lần này vì lý do gì ạ? Client: À, mua xe điện. Agent: Dạ anh bán xe để mua xe điện. Dạ không biết mình đã tìm hiểu hay đặt cọc mẫu xe điện nào chưa ạ? Client: À, em mua VF7. Agent: Dạ mình đã đặt cọc xe VF7 rồi. Dạ mình dự kiến khoảng bao ... Client: Chưa, chưa, chưa đặt, chưa đặt cọc VF7, chưa đặt, chưa đặt cọc VF7. Agent: Dạ vậy là mình mới tìm hiểu về xe VF7 thôi chứ chưa đặt cọc đúng không ạ? Client: Đúng rồi. Đang định mua VF7 mình có hỗ trợ gì không nhỉ? Agent: Bên em có liên kết với VinFast và BYD để đổi xăng sang điện với giá tốt hơn giá niêm yết tại hãng. Anh quan tâm dòng xe... Client: Đúng rồi, đúng rồi. Agent: Anh quan tâm dòng ... Client: Dạ. BM7, BM7. Agent: Anh quan tâm dòng xe nào cứ nhắn bạn chuyên viên bên em để bạn tư vấn chi tiết chương trình qua Zalo ạ. Dạ hiện tại anh có kế... Client: OK. Client: Ờ, ok, cảm ơn bạn. Agent: Dạ hiện tại anh có kế hoạch bán xe này... Client: Dạ, anh ơi, anh làm sao ấy, câu được câu không? Giá nghe là cái gì? Agent: Dạ em xin lỗi anh, đường truyền bên em hơi nhiễu. Dạ hiện tại anh có kế hoạch bán xe này trong bao lâu ạ? Tầm một tuần hay hơn ạ? Client: Rồi. Vâng, vâng. Ừm, hơn được. Agent: Dạ em ghi nhận là anh có kế hoạch bán xe trong khoảng hơn một tuần. Dạ anh mong muốn bán xe này với mức giá khoảng bao nhiêu ạ? Client: Bắt ầm. Agent: Dạ... Client: Dạ ba trăm hai ạ. Đi rồi bạn. Agent: Dạ em xin phép đọc lại mức giá mong muốn của mình nhé, có thể em nghe sai nên có gì mình chỉnh giúp em... Client: Dạ. Agent: Dạ ba trăm hai mươi triệu đúng không ạ? Client: Vâng. Agent: Dạ em ghi nhận mức giá mong muốn ba trăm hai mươi triệu của mình rồi ạ. Bên em thu phí dịch vụ chỉ một phần trăm trên giá bán cuối cùng... Client: Vâng. Bao-bao nhiêu phần trăm? Agent: Dạ bên em thu phí dịch vụ chỉ một phần trăm trên giá bán cuối cùng thôi ạ. Bên em kết nối hơn hai nghìn người mua ... Client: Một phần trăm. Một pha-- vâng, được rồi ạ. Một phần trăm thì OK. Agent: Dạ vâng. Bên em kết nối hơn hai nghìn người mua tiềm năng để mang lại giá tốt nhất cho mình ạ. Anh có thắc mắc gì về phí dịch vụ hay cách hoạt động của Vu-Ca... Client: Dạ, không, không được rồi. OK, 1%. Vâng. Agent: Dạ vâng. Dạ anh cho em xác nhận số điện thoại em đang gọi có phải là số Zalo của anh không ạ? Số này mình có chặn tìm kiếm hay nhắn tin từ người lạ không... Client: Có đúng là số Zalo, số Zalo. Agent: Dạ vâng. Dạ em đã ghi... Client: Ờ, không. Agent: Dạ em đã ghi nhận thông tin xe của mình rồi ạ, sẽ có chuyên viên ... Client: Vâng. Vâng. Agent: Sẽ có chuyên viên Vu-Ca kết bạn và hỗ trợ tiếp tục ạ. Sau khi kết bạn Zalo anh gửi giúp em bộ ảnh nội ngoại thất xe và giấy đăng kiểm để chuyên viên bên em hỗ trợ nhanh nhất ạ. Client: Vâng. Agent: Dạ em cảm ơn anh đã lắng nghe ạ. Chúc anh một ngày tốt ... Client: Vâng, em quay- Ừm, em đừng kìm mình em, tại vì... Vâng. Agent: Dạ em cảm ơn anh đã lắng nghe ạ. Chúc anh một ngày tốt lành ạ. Client: Từ vựng này.