c424b5c3-9ace-45a8-a92b-fc780662865d
FAILED
Time
23/09/2026 14:47:52
Duration
3m 44s
Campaign
-
Conversation ID
conv_2101m36ktm6yesyv2fj7mztqv28n
Recording
AI Extraction
odo
CHƯA RÕ
loan
CHƯA RÕ
year
CHƯA RÕ
status
FAILED
summary
-
is_owner
CHƯA RÕ
location
CHƯA RÕ
intention
SLOW
is_silent
-
info_score
-
is_closing
True
car_history
CHƯA RÕ
sale_reason
CHƯA RÕ
zalo_status
CHƯA RÕ
asking_price
CHƯA RÕ
fee_confirmed
FALSE
Execution Steps
✓
FIND_LEAD
30ms
23/09 14:47
▸ Input
{
"phone": "0904595522"
}
▸ Output
{
"car_brand": "kia",
"car_model": "sportage",
"lead_id": "c424b5c3-9ace-45a8-a92b-fc780662865d",
"name": "\u0110\u00e0m Th\u1ecb Thu Ph\u01b0\u01a1ng",
"sales": "U0C1NSB578R",
"sku": "FB-KH27H58Z"
}
✓
FILTER_SALES
1ms
23/09 14:47
▸ Input
{
"sales_slack_id": "U0C1NSB578R"
}
▸ Output
{
"decision": "CALL"
}
✓
PREPARE_CALL
1m 9s
23/09 14:49
▸ Input
{
"car_brand": "kia",
"car_model": "sportage",
"name": "\u0110\u00e0m Th\u1ecb Thu Ph\u01b0\u01a1ng",
"sku": "FB-KH27H58Z"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1790149557.434129",
"variables": {
"anh_chi": "anh",
"car_make": "kia sportage 2024",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "\u0110\u00e0m Th\u1ecb Thu Ph\u01b0\u01a1ng"
}
}
✓
OUTBOUND_CALL
18.9s
23/09 14:49
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0904595522",
"variables": {
"anh_chi": "anh",
"car_make": "kia sportage 2024",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "\u0110\u00e0m Th\u1ecb Thu Ph\u01b0\u01a1ng"
}
}
▸ Output
{
"conversation_id": "conv_2101m36ktm6yesyv2fj7mztqv28n",
"raw": {
"conversation_id": "conv_2101m36ktm6yesyv2fj7mztqv28n",
"message": "Outbound call initiated",
"sip_call_id": "SCL_x7q5j9inN5gj",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
4m 0s
23/09 14:53
▸ Input
{
"conversation_id": "conv_2101m36ktm6yesyv2fj7mztqv28n"
}
▸ Output
{
"duration_secs": 224,
"status": "done"
}
✓
TRANSCRIPT
23/09 14:53
▸ Input
{
"raw_turns": 54
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh \u0110\u00e0m Th\u1ecb Thu Ph\u01b0\u01a1ng \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe kia sportage 2024 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. \u1eeam, \u1eebm. OK.\nAgent: D\u1ea1...\nClient: Kh\u00f4ng \u1ea1.\nAgent: D\u1ea1 em xin l\u1ed7i anh/ch\u1ecb, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, anh/ch\u1ecb n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: K\u00e9 x\u01b0\u1edfng ch\u1ee7 c\u1ee7a t\u00f4i \u1ea1.\nAgent: D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 ch\u01b0a hay c\u00f2n \u0111\u1ee9ng \u1ee7y quy\u1ec1n \u1ea1?\nClient: U\u1ef7 quy\u1ec1n l\u00e0m g\u00ec n\u1eefa h\u1ea3? L\u00e0 xe \u0111\u1ee9ng t\u00ean t\u00f4i m\u00e0.\nAgent: D\u1ea1 v\u1eady l\u00e0 xe \u0111\u1ee9ng t\u00ean anh/ch\u1ecb r\u1ed3i \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 xe ...\nClient: D\u1ea1 c\u00f3, v\u1eabn c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng.\nAgent: D\u1ea1 xe m\u00ecnh v\u1eabn c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai t\u01b0 ph\u1ea3i kh\u00f4ng anh?\nClient: \u0110\u00fang.\nAgent: D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh/ch\u1ecb \u1edf Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: \u1ede H\u00e0 N\u1ed9i m\u00e0, m\u00ecnh H\u00e0 N\u1ed9i m\u00e0.\nAgent: D\u1ea1 em xin l\u1ed7i \u1ea1. V\u1eady hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: Th\u1ecb tr\u1ea5n Ho\u00e0ng Mai, H\u00e0 N\u1ed9i \u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh \u1edf qu\u1eadn Ho\u00e0ng Mai, H\u00e0 N\u1ed9i \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau km r\u1ed3i \u1ea1?\nClient: \u1eeam, g\u1ea7n 20.000.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh \u0111\u00e3 ch\u1ea1y g\u1ea7n hai m\u01b0\u01a1i ngh\u00ecn kilomet r\u1ed3i \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng \u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh ch\u01b0a t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc \u1ea1. D\u1ea1 anh/ch\u1ecb b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: T\u00f4i kh\u00f4ng d\u00f9ng \u0111\u1ebfn n\u1eefa n\u00ean t\u00f4i b\u00e1n.\nAgent: D\u1ea1 anh/ch\u1ecb b\u00e1n xe v\u00ec kh\u00f4ng c\u00f2n d\u00f9ng \u0111\u1ebfn n\u1eefa \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i anh/ch\u1ecb c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe...\nClient: C\u00f3 nguy\u00ean nh\u00e2n c\u1ea7u s\u1eed d\u1ee5ng.\nAgent: D\u1ea1 anh/ch\u1ecb c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n anh ha?\nClient: Th\u00f4i, v\u1eady \u0111\u00f3, t\u1ea7m m\u1ed9t tu\u1ea7n c\u0169ng \u0111\u01b0\u1ee3c.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u00ecnh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe trong kho\u1ea3ng m\u1ed9t tu\u1ea7n \u1ea1. D\u1ea1 anh/ch\u1ecb mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: \u1eeam.\nAgent: D\u1ea1 anh/ch\u1ecb mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: \u1eeam.\nAgent: D\u1ea1 anh/ch\u1ecb mong mu\u1ed1n b\u00e1n...\nClient: Kho\u1ea3ng 720 tri\u1ec7u.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 b\u1ea3y tr\u0103m hai m\u01b0\u01a1i tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n b\u1ea3y tr\u0103m hai m\u01b0\u01a1i tri\u1ec7u c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Anh/ch\u1ecb c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5...\nClient: Th\u1ebf b\u1ea3y, b\u1ea3y tr\u0103m hai m\u01b0\u01a1i, b\u1ea3y tr\u0103m hai m\u01b0\u01a1i tri\u1ec7u, m\u1ed9t ph\u1ea7n tr\u0103m l\u00e0 bao nhi\u00eau \u1ea5y nh\u1ec9?\nAgent: D\u1ea1 m\u1ed9t ph\u1ea7n tr\u0103m c\u1ee7a b\u1ea3y tr\u0103m hai m\u01b0\u01a1i tri\u1ec7u l\u00e0 b\u1ea3y tri\u1ec7u hai tr\u0103m ngh\u00ecn \u0111\u1ed3ng \u1ea1. Anh/ch\u1ecb c\u00f3 th\u1eafc m\u1eafc g\u00ec th\u00eam v\u1ec1 ph\u00ed...\nClient: \u1edc, ok.\nAgent: D\u1ea1 anh/ch\u1ecb c\u00f3 th\u1eafc m\u1eafc g\u00ec th\u00eam v\u1ec1 ...\nClient: Kh\u00f4ng.\nAgent: D\u1ea1 anh/ch\u1ecb cho em x\u00e1c nh\u1eadn s\u1ed1...\nClient: Kh\u00f4ng \u1ea1.\nAgent: D\u1ea1 anh/ch\u1ecb cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh/ch\u1ecb kh\u00f4ng \u1ea1, s\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm...\nClient: \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn...\nClient: Kh\u00f4ng, s\u1ed1 n\u00e0y r\u1ed9ng r\u00e3i.\nAgent: D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: OK.\nClient: OK.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh/ch\u1ecb \u1ea1. Ch\u00fac anh/ch\u1ecb m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh \u1ea1.",
"length": 3531,
"turns": 52
}
✓
AI_EXTRACTION
1m 32s
23/09 14:54
▸ Input
{
"model": "deepseek-v4.1-flash:cloud",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh \u0110\u00e0m Th\u1ecb Thu Ph\u01b0\u01a1ng \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe kia sportage 2024 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. \u1eeam, \u1eebm. OK.\nAgent: D\u1ea1...\nClient: Kh\u00f4ng \u1ea1.\nAgent: D\u1ea1 em xin l\u1ed7i anh/ch\u1ecb, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, anh/ch\u1ecb n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: K\u00e9 x\u01b0\u1edfng ch\u1ee7 c\u1ee7a t\u00f4i \u1ea1.\nAgent: D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 ch\u01b0a hay c\u00f2n \u0111\u1ee9ng \u1ee7y quy\u1ec1n \u1ea1?\nClient: U\u1ef7 quy\u1ec1n l\u00e0m g\u00ec n\u1eefa h\u1ea3? L\u00e0 xe \u0111\u1ee9ng t\u00ean t\u00f4i m\u00e0.\nAgent: D\u1ea1 v\u1eady l\u00e0 xe \u0111\u1ee9ng t\u00ean anh/ch\u1ecb r\u1ed3i \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 xe ...\nClient: D\u1ea1 c\u00f3, v\u1eabn c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng.\nAgent: D\u1ea1 xe m\u00ecnh v\u1eabn c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai t\u01b0 ph\u1ea3i kh\u00f4ng anh?\nClient: \u0110\u00fang.\nAgent: D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh/ch\u1ecb \u1edf Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: \u1ede H\u00e0 N\u1ed9i m\u00e0, m\u00ecnh H\u00e0 N\u1ed9i m\u00e0.\nAgent: D\u1ea1 em xin l\u1ed7i \u1ea1. V\u1eady hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: Th\u1ecb tr\u1ea5n Ho\u00e0ng Mai, H\u00e0 N\u1ed9i \u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh \u1edf qu\u1eadn Ho\u00e0ng Mai, H\u00e0 N\u1ed9i \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau km r\u1ed3i \u1ea1?\nClient: \u1eeam, g\u1ea7n 20.000.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh \u0111\u00e3 ch\u1ea1y g\u1ea7n hai m\u01b0\u01a1i ngh\u00ecn kilomet r\u1ed3i \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng \u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh ch\u01b0a t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc \u1ea1. D\u1ea1 anh/ch\u1ecb b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: T\u00f4i kh\u00f4ng d\u00f9ng \u0111\u1ebfn n\u1eefa n\u00ean t\u00f4i b\u00e1n.\nAgent: D\u1ea1 anh/ch\u1ecb b\u00e1n xe v\u00ec kh\u00f4ng c\u00f2n d\u00f9ng \u0111\u1ebfn n\u1eefa \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i anh/ch\u1ecb c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe...\nClient: C\u00f3 nguy\u00ean nh\u00e2n c\u1ea7u s\u1eed d\u1ee5ng.\nAgent: D\u1ea1 anh/ch\u1ecb c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n anh ha?\nClient: Th\u00f4i, v\u1eady \u0111\u00f3, t\u1ea7m m\u1ed9t tu\u1ea7n c\u0169ng \u0111\u01b0\u1ee3c.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u00ecnh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe trong kho\u1ea3ng m\u1ed9t tu\u1ea7n \u1ea1. D\u1ea1 anh/ch\u1ecb mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: \u1eeam.\nAgent: D\u1ea1 anh/ch\u1ecb mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: \u1eeam.\nAgent: D\u1ea1 anh/ch\u1ecb mong mu\u1ed1n b\u00e1n...\nClient: Kho\u1ea3ng 720 tri\u1ec7u.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 b\u1ea3y tr\u0103m hai m\u01b0\u01a1i tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n b\u1ea3y tr\u0103m hai m\u01b0\u01a1i tri\u1ec7u c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Anh/ch\u1ecb c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5...\nClient: Th\u1ebf b\u1ea3y, b\u1ea3y tr\u0103m hai m\u01b0\u01a1i, b\u1ea3y tr\u0103m hai m\u01b0\u01a1i tri\u1ec7u, m\u1ed9t ph\u1ea7n tr\u0103m l\u00e0 bao nhi\u00eau \u1ea5y nh\u1ec9?\nAgent: D\u1ea1 m\u1ed9t ph\u1ea7n tr\u0103m c\u1ee7a b\u1ea3y tr\u0103m hai m\u01b0\u01a1i tri\u1ec7u l\u00e0 b\u1ea3y tri\u1ec7u hai tr\u0103m ngh\u00ecn \u0111\u1ed3ng \u1ea1. Anh/ch\u1ecb c\u00f3 th\u1eafc m\u1eafc g\u00ec th\u00eam v\u1ec1 ph\u00ed...\nClient: \u1edc, ok.\nAgent: D\u1ea1 anh/ch\u1ecb c\u00f3 th\u1eafc m\u1eafc g\u00ec th\u00eam v\u1ec1 ...\nClient: Kh\u00f4ng.\nAgent: D\u1ea1 anh/ch\u1ecb cho em x\u00e1c nh\u1eadn s\u1ed1...\nClient: Kh\u00f4ng \u1ea1.\nAgent: D\u1ea1 anh/ch\u1ecb cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh/ch\u1ecb kh\u00f4ng \u1ea1, s\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm...\nClient: \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn...\nClient: Kh\u00f4ng, s\u1ed1 n\u00e0y r\u1ed9ng r\u00e3i.\nAgent: D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: OK.\nClient: OK.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh/ch\u1ecb \u1ea1. Ch\u00fac anh/ch\u1ecb m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh \u1ea1."
}
▸ Output
{
"asking_price": "CH\u01afA R\u00d5",
"car_history": "CH\u01afA R\u00d5",
"fee_confirmed": "FALSE",
"info_score": 0,
"intention": "SLOW",
"is_closing": true,
"is_owner": "CH\u01afA R\u00d5",
"is_silent": false,
"loan": "CH\u01afA R\u00d5",
"location": "CH\u01afA R\u00d5",
"odo": "CH\u01afA R\u00d5",
"sale_reason": "CH\u01afA R\u00d5",
"status": "FAILED",
"summary": "",
"year": "CH\u01afA R\u00d5",
"zalo_status": "CH\u01afA R\u00d5"
}
✓
SLACK_POST
667ms
23/09 14:54
▸ Input
{
"sales_slack_id": "U0C1NSB578R",
"sku": "FB-KH27H58Z",
"status": "FAILED",
"summary": ""
}
▸ Output
{
"posted": true,
"thread_ts": "1790149557.434129"
}
✓
CRM_APIS
294ms
23/09 14:54
✓
CRM_ACTIVITIES
175ms
23/09 14:54
✓
SLACK_AUDIO
10.0s
23/09 14:55
✓
UPDATE_CLOSING
295ms
23/09 14:55
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh Đàm Thị Thu Phương đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe kia sportage 2024 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Alo. Ừm, ừm. OK. Agent: Dạ... Client: Không ạ. Agent: Dạ em xin lỗi anh/chị, đoạn rồi tín hiệu hơi chập chờn nên em chưa nghe kịp ạ, anh/chị nói lại giúp em với ạ? Client: Ké xưởng chủ của tôi ạ. Agent: Dạ hiện tại xe mình đã sang tên chính chủ chưa hay còn đứng ủy quyền ạ? Client: Uỷ quyền làm gì nữa hả? Là xe đứng tên tôi mà. Agent: Dạ vậy là xe đứng tên anh/chị rồi ạ. Dạ xe mình hiện có còn vay góp ngân hàng không ạ? Client: Đúng rồi. Agent: Dạ xe ... Client: Dạ có, vẫn còn vay góp ngân hàng. Agent: Dạ xe mình vẫn còn vay góp ngân hàng ạ. Dạ cho em xác nhận lại xe mình là đời sản xuất năm hai không hai tư phải không anh? Client: Đúng. Agent: Dạ em thấy địa chỉ của anh/chị ở Thành phố Hồ Chí Minh, không biết cụ thể mình ở quận nào ạ? Client: Ở Hà Nội mà, mình Hà Nội mà. Agent: Dạ em xin lỗi ạ. Vậy hiện tại xe mình đang ở khu vực nào ạ? Client: Thị trấn Hoàng Mai, Hà Nội ạ. Agent: Dạ em ghi nhận xe mình ở quận Hoàng Mai, Hà Nội ạ. Dạ xe mình hiện đã chạy khoảng bao nhiêu km rồi ạ? Client: Ừm, gần 20.000. Agent: Dạ em ghi nhận xe mình đã chạy gần hai mươi nghìn kilomet rồi ạ. Dạ không biết xe mình có từng va chạm nặng hay bị ngập nước gì không ạ? Client: Không ạ. Agent: Dạ em ghi nhận xe mình chưa từng va chạm nặng hay bị ngập nước ạ. Dạ anh/chị bán xe lần này vì lý do gì ạ? Client: Tôi không dùng đến nữa nên tôi bán. Agent: Dạ anh/chị bán xe vì không còn dùng đến nữa ạ. Dạ hiện tại anh/chị có kế hoạch bán xe... Client: Có nguyên nhân cầu sử dụng. Agent: Dạ anh/chị có kế hoạch bán xe này trong bao lâu ạ? Tầm một tuần hay hơn anh ha? Client: Thôi, vậy đó, tầm một tuần cũng được. Agent: Dạ em ghi nhận mình có kế hoạch bán xe trong khoảng một tuần ạ. Dạ anh/chị mong muốn bán xe này với mức giá khoảng bao nhiêu ạ? Client: Ừm. Agent: Dạ anh/chị mong muốn bán xe này với mức giá khoảng bao nhiêu ạ? Client: Ừm. Agent: Dạ anh/chị mong muốn bán... Client: Khoảng 720 triệu. Agent: Dạ em xin phép đọc lại mức giá mong muốn của mình nhé, có thể em nghe sai nên có gì mình chỉnh giúp em nha. Dạ bảy trăm hai mươi triệu đúng không ạ? Client: Đúng rồi. Agent: Dạ em ghi nhận mức giá mong muốn bảy trăm hai mươi triệu của mình rồi ạ. Dạ bên em thu phí dịch vụ chỉ một phần trăm trên giá bán cuối cùng thôi ạ. Bên em kết nối hơn hai nghìn người mua tiềm năng để mang lại giá tốt nhất và hỗ trợ hồ sơ mua bán xe nhanh nhất cho mình ạ. Anh/chị có thắc mắc gì về phí dịch vụ... Client: Thế bảy, bảy trăm hai mươi, bảy trăm hai mươi triệu, một phần trăm là bao nhiêu ấy nhỉ? Agent: Dạ một phần trăm của bảy trăm hai mươi triệu là bảy triệu hai trăm nghìn đồng ạ. Anh/chị có thắc mắc gì thêm về phí... Client: Ờ, ok. Agent: Dạ anh/chị có thắc mắc gì thêm về ... Client: Không. Agent: Dạ anh/chị cho em xác nhận số... Client: Không ạ. Agent: Dạ anh/chị cho em xác nhận số điện thoại em đang gọi có phải là số Zalo của anh/chị không ạ, số này mình có chặn tìm... Client: Đúng rồi ạ. Agent: Dạ em đã ghi nhận... Client: Không, số này rộng rãi. Agent: Dạ em đã ghi nhận thông tin xe của mình rồi ạ, sẽ có chuyên viên Vu-Ca kết bạn và hỗ trợ tiếp tục ạ. Sau khi kết bạn Zalo anh/chị gửi giúp em bộ ảnh nội ngoại thất xe và giấy đăng kiểm để chuyên viên bên em hỗ trợ nhanh nhất ạ. Client: OK. Client: OK. Agent: Dạ em cảm ơn anh/chị ạ. Chúc anh/chị một ngày tốt lành ạ.