114d2da6-1396-461d-9db4-bf56690925aa
FAILED
Time
04/08/2026 14:39:02
Duration
3m 34s
Campaign
-
Conversation ID
conv_7901kz5vcdvwese8c07ahcp7x5kz
Recording
AI Extraction
odo
CHƯA RÕ
loan
CHƯA RÕ
year
CHƯA RÕ
status
FAILED
summary
-
is_owner
CHƯA RÕ
location
CHƯA RÕ
intention
SLOW
is_silent
-
info_score
-
is_closing
-
car_history
CHƯA RÕ
sale_reason
CHƯA RÕ
zalo_status
CHƯA RÕ
asking_price
CHƯA RÕ
fee_confirmed
FALSE
Execution Steps
✓
FIND_LEAD
233ms
04/08 14:39
▸ Input
{
"phone": "0913861860"
}
▸ Output
{
"car_brand": "Hyundai",
"car_model": "Elantra",
"lead_id": "114d2da6-1396-461d-9db4-bf56690925aa",
"name": "Hoang Thanh Bao",
"sales": "U09DC7Y9UH1",
"sku": "FB-UEYTTK5C"
}
✓
PREPARE_CALL
2.1s
04/08 14:39
▸ Input
{
"car_brand": "Hyundai",
"car_model": "Elantra",
"name": "Hoang Thanh Bao",
"sku": "FB-UEYTTK5C"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1785829026.122379",
"variables": {
"anh_chi": "anh",
"car_make": "Hyundai Elantra 2018",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Hoang Thanh Bao"
}
}
✓
OUTBOUND_CALL
6.0s
04/08 14:39
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0913861860",
"variables": {
"anh_chi": "anh",
"car_make": "Hyundai Elantra 2018",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Hoang Thanh Bao"
}
}
▸ Output
{
"conversation_id": "conv_7901kz5vcdvwese8c07ahcp7x5kz",
"raw": {
"conversation_id": "conv_7901kz5vcdvwese8c07ahcp7x5kz",
"message": "Outbound call initiated",
"sip_call_id": "SCL_JSfCxKUV5DxZ",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
4m 0s
04/08 14:43
▸ Input
{
"conversation_id": "conv_7901kz5vcdvwese8c07ahcp7x5kz"
}
▸ Output
{
"duration_secs": 214,
"status": "done"
}
✓
TRANSCRIPT
04/08 14:43
▸ Input
{
"raw_turns": 33
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Hoang Thanh Bao \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Hyundai Elantra 2018 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. \u1eeam. R\u1ed3i.\nAgent: D\u1ea1...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1, v\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng. Kh\u00f4ng c\u00f3.\nAgent: D\u1ea1, v\u1eady cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m 2018 ph\u1ea3i kh\u00f4ng anh?\nClient: \u1edc. \u0110\u00fang r\u1ed3i. Xe \u00edt \u0111i, xe nh\u00e0 \u00edt \u0111i, r\u1ed3i, \u1edd, b\u00e1n l\u1ea1i th\u00f4i, kh\u00f4ng c\u00f3, \u1edd, c\u00e1i khuy\u1ebft t\u1eadt g\u00ec.\nAgent: D\u1ea1, em c\u1ea3m \u01a1n anh. V\u1eady hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: D\u1ea1, \u1edd, C\u00e0 Mau, \u1edf ph\u1ea7n, \u1edd, Anh, \u1edd, \u1edd, Li\u00ean L\u00e2m, C\u00e0 Mau.\nAgent: D\u1ea1, C\u00e0 Mau. V\u1eady xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: Kho\u1ea3ng 35.000. \u1edc, kho\u1ea3ng 30 t\u1edbi 35.000 \u0111\u00f3, kho\u1ea3ng 35.000. Ch\u01b0a coi nh\u01b0ng m\u00e0 qu\u00ean, qu\u00ean coi. T\u1ea7m \u0111\u00f3.\nAgent: D\u1ea1, kho\u1ea3ng 35.000 kilomet. V\u1eady kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: N\u0103m ba kh\u00f4ng c\u00f3.\nAgent: D\u1ea1, v\u1eady anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: L\u00fd do l\u00e0 \u1ea5t \u0111\u00ec, r\u1ed3i, \u1edd, mu\u1ed1n, \u1edd, b\u00e1n r\u1ed3i mua chi\u1ebfc xe \u0111i\u1ec7n. \u0110\u1ec3 c\u00f3 \u0111i \u0111\u00e2u c\u0169ng c\u00f3 m\u1ed9t chi\u1ebfc xe \u0111i, nh\u01b0ng m\u00e0 xe \u0111i\u1ec7n th\u00ec n\u00f3 s\u1ebd \u0111\u1ec3 \u0111\u00f3 \u0111i n\u00f3 c\u0169ng \u00edt x\u1ed1ng nhi\u00ean li\u1ec7u.\nAgent: D\u1ea1, anhd\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: H\u1ecd \u0111\u00e2u?\nAgent: D\u1ea1, kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm ...\nClient: D\u1ea1... Alo.\nAgent: ...\nClient: \u0110ang th\u00ec c\u0169ng mu\u1ed1n, \u1edd, mua chi\u1ebfc xe \u0111i\u1ec7n, \u1edd, c\u00e1i \u0111\u1eddi m\u1edbi gi\u1edd c\u1ee7a, \u1edd, \u1eebm, B-A-A-D g\u00ec \u0111\u00f3, B-A-D g\u00ec \u0111\u00f3, \u0111\u1eddi m\u1edbi, v\u1eeba ch\u1ea1y \u0111i\u1ec7n m\u00e0 v\u1eeba ch\u1ea1y x\u0103ng \u00e1.\nAgent: D\u1ea1, b\u00ean em c\u00f3 li\u00ean k\u1ebft v\u1edbi VinFast v\u00e0 BYD \u0111\u1ec3 \u0111\u1ed5i x\u0103ng sang \u0111i\u1ec7n v\u1edbi gi\u00e1 t\u1ed1t h\u01a1n gi\u00e1 ni\u00eam y\u1ebft t\u1ea1i h\u00e3ng. Anh c\u1ee9 nh\u1eafn b\u1ea1n chuy\u00ean vi\u00ean b\u00ean em \u0111\u1ec3 b\u1ea1n t\u01b0 v\u1ea5n chi ti\u1ebft ch\u01b0\u01a1ng tr\u00ecnh qua Zalo \u1ea1. D\u1ea1, v\u1eady m\u00ecnh d\u1ef1 ki\u1ebfn kho\u1ea3ng...\nClient: R\u1ed3i.\nAgent: ...bao l\u00e2u n\u1eefa l\u1ea5y xe m\u1edbi \u1ea1?\nClient: Th\u00ec, th\u00ec c\u00e1i m\u00e0... N\u1ebfu m\u00e0 b\u00e1n \u0111\u01b0\u1ee3c xe n\u00e0y, \u1edd, v\u1ea3i ch\u0103n th\u00ec, \u1eebm, qua, qua \u0111\u1ed5i l\u1ea5y chi\u1ebfc kia.\nAgent: D\u1ea1, v\u1eady hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: D\u1ea1, t\u1ea7m, \u1edd, c\u0169ng kh\u00f4ng g\u1ea5p l\u1eafm, \u1edd, ch\u1edb m\u1ed9t tu\u1ea7n 30 ng\u00e0y tr\u1edf l\u1ea1i c\u0169ng \u0111\u01b0\u1ee3c.\nAgent: D\u1ea1, em ghi nh\u1eadn \u1ea1. V\u1eady anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: B\u00e2y gi\u1edd th\u00ec gi\u00e1 th\u1ecb tr\u01b0\u1eddng c\u0169ng kh\u00f4ng bi\u1ebft nhi\u00eau, th\u00ec, \u1edd, l\u1ea1i coi c\u00f4ng ty \u0111\u1ecbnh gi\u00e1 \u0111i r\u1ed3i xem.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1!...\nClient: R\u1ed3i, \u0111\u01b0\u1ee3c r\u1ed3i. R\u1ed3i, h\u1ecdc tr\u00f2 ghi nh\u1eadn \u0111\u00e2y ha.\nAgent: D\u1ea1, v\u1eady \u0111\u1ec3 em b\u00e1o l\u1ea1i v\u1edbi chuy\u00ean vi\u00ean Vu-Ca h\u1ed7 tr\u1ee3 m\u00ecnh \u0111\u1ecbnh gi\u00e1 chu\u1ea9n nh\u1ea5t khi k\u1ebft...",
"length": 2492,
"turns": 33
}
✓
AI_EXTRACTION
2m 32s
04/08 14:45
▸ Input
{
"model": "DeepSeek-V4-Flash",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Hoang Thanh Bao \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Hyundai Elantra 2018 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. \u1eeam. R\u1ed3i.\nAgent: D\u1ea1...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1, v\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng. Kh\u00f4ng c\u00f3.\nAgent: D\u1ea1, v\u1eady cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m 2018 ph\u1ea3i kh\u00f4ng anh?\nClient: \u1edc. \u0110\u00fang r\u1ed3i. Xe \u00edt \u0111i, xe nh\u00e0 \u00edt \u0111i, r\u1ed3i, \u1edd, b\u00e1n l\u1ea1i th\u00f4i, kh\u00f4ng c\u00f3, \u1edd, c\u00e1i khuy\u1ebft t\u1eadt g\u00ec.\nAgent: D\u1ea1, em c\u1ea3m \u01a1n anh. V\u1eady hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: D\u1ea1, \u1edd, C\u00e0 Mau, \u1edf ph\u1ea7n, \u1edd, Anh, \u1edd, \u1edd, Li\u00ean L\u00e2m, C\u00e0 Mau.\nAgent: D\u1ea1, C\u00e0 Mau. V\u1eady xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: Kho\u1ea3ng 35.000. \u1edc, kho\u1ea3ng 30 t\u1edbi 35.000 \u0111\u00f3, kho\u1ea3ng 35.000. Ch\u01b0a coi nh\u01b0ng m\u00e0 qu\u00ean, qu\u00ean coi. T\u1ea7m \u0111\u00f3.\nAgent: D\u1ea1, kho\u1ea3ng 35.000 kilomet. V\u1eady kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: N\u0103m ba kh\u00f4ng c\u00f3.\nAgent: D\u1ea1, v\u1eady anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: L\u00fd do l\u00e0 \u1ea5t \u0111\u00ec, r\u1ed3i, \u1edd, mu\u1ed1n, \u1edd, b\u00e1n r\u1ed3i mua chi\u1ebfc xe \u0111i\u1ec7n. \u0110\u1ec3 c\u00f3 \u0111i \u0111\u00e2u c\u0169ng c\u00f3 m\u1ed9t chi\u1ebfc xe \u0111i, nh\u01b0ng m\u00e0 xe \u0111i\u1ec7n th\u00ec n\u00f3 s\u1ebd \u0111\u1ec3 \u0111\u00f3 \u0111i n\u00f3 c\u0169ng \u00edt x\u1ed1ng nhi\u00ean li\u1ec7u.\nAgent: D\u1ea1, anhd\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: H\u1ecd \u0111\u00e2u?\nAgent: D\u1ea1, kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm ...\nClient: D\u1ea1... Alo.\nAgent: ...\nClient: \u0110ang th\u00ec c\u0169ng mu\u1ed1n, \u1edd, mua chi\u1ebfc xe \u0111i\u1ec7n, \u1edd, c\u00e1i \u0111\u1eddi m\u1edbi gi\u1edd c\u1ee7a, \u1edd, \u1eebm, B-A-A-D g\u00ec \u0111\u00f3, B-A-D g\u00ec \u0111\u00f3, \u0111\u1eddi m\u1edbi, v\u1eeba ch\u1ea1y \u0111i\u1ec7n m\u00e0 v\u1eeba ch\u1ea1y x\u0103ng \u00e1.\nAgent: D\u1ea1, b\u00ean em c\u00f3 li\u00ean k\u1ebft v\u1edbi VinFast v\u00e0 BYD \u0111\u1ec3 \u0111\u1ed5i x\u0103ng sang \u0111i\u1ec7n v\u1edbi gi\u00e1 t\u1ed1t h\u01a1n gi\u00e1 ni\u00eam y\u1ebft t\u1ea1i h\u00e3ng. Anh c\u1ee9 nh\u1eafn b\u1ea1n chuy\u00ean vi\u00ean b\u00ean em \u0111\u1ec3 b\u1ea1n t\u01b0 v\u1ea5n chi ti\u1ebft ch\u01b0\u01a1ng tr\u00ecnh qua Zalo \u1ea1. D\u1ea1, v\u1eady m\u00ecnh d\u1ef1 ki\u1ebfn kho\u1ea3ng...\nClient: R\u1ed3i.\nAgent: ...bao l\u00e2u n\u1eefa l\u1ea5y xe m\u1edbi \u1ea1?\nClient: Th\u00ec, th\u00ec c\u00e1i m\u00e0... N\u1ebfu m\u00e0 b\u00e1n \u0111\u01b0\u1ee3c xe n\u00e0y, \u1edd, v\u1ea3i ch\u0103n th\u00ec, \u1eebm, qua, qua \u0111\u1ed5i l\u1ea5y chi\u1ebfc kia.\nAgent: D\u1ea1, v\u1eady hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: D\u1ea1, t\u1ea7m, \u1edd, c\u0169ng kh\u00f4ng g\u1ea5p l\u1eafm, \u1edd, ch\u1edb m\u1ed9t tu\u1ea7n 30 ng\u00e0y tr\u1edf l\u1ea1i c\u0169ng \u0111\u01b0\u1ee3c.\nAgent: D\u1ea1, em ghi nh\u1eadn \u1ea1. V\u1eady anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: B\u00e2y gi\u1edd th\u00ec gi\u00e1 th\u1ecb tr\u01b0\u1eddng c\u0169ng kh\u00f4ng bi\u1ebft nhi\u00eau, th\u00ec, \u1edd, l\u1ea1i coi c\u00f4ng ty \u0111\u1ecbnh gi\u00e1 \u0111i r\u1ed3i xem.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1!...\nClient: R\u1ed3i, \u0111\u01b0\u1ee3c r\u1ed3i. R\u1ed3i, h\u1ecdc tr\u00f2 ghi nh\u1eadn \u0111\u00e2y ha.\nAgent: D\u1ea1, v\u1eady \u0111\u1ec3 em b\u00e1o l\u1ea1i v\u1edbi chuy\u00ean vi\u00ean Vu-Ca h\u1ed7 tr\u1ee3 m\u00ecnh \u0111\u1ecbnh gi\u00e1 chu\u1ea9n nh\u1ea5t khi k\u1ebft..."
}
▸ Output
{
"asking_price": "CH\u01afA R\u00d5",
"car_history": "CH\u01afA R\u00d5",
"fee_confirmed": "FALSE",
"info_score": 0,
"intention": "SLOW",
"is_closing": false,
"is_owner": "CH\u01afA R\u00d5",
"is_silent": false,
"loan": "CH\u01afA R\u00d5",
"location": "CH\u01afA R\u00d5",
"odo": "CH\u01afA R\u00d5",
"sale_reason": "CH\u01afA R\u00d5",
"status": "FAILED",
"summary": "",
"year": "CH\u01afA R\u00d5",
"zalo_status": "CH\u01afA R\u00d5"
}
✓
SLACK_POST
647ms
04/08 14:45
▸ Input
{
"sales_slack_id": "U09DC7Y9UH1",
"sku": "FB-UEYTTK5C",
"status": "FAILED",
"summary": ""
}
▸ Output
{
"posted": true,
"thread_ts": "1785829026.122379"
}
✓
CRM_APIS
280ms
04/08 14:45
✓
CRM_ACTIVITIES
120ms
04/08 14:45
✓
SLACK_AUDIO
3.9s
04/08 14:45
✓
UPDATE_CLOSING
161ms
04/08 14:45
{
"is_closing": false,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh Hoang Thanh Bao đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe Hyundai Elantra 2018 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Alo. Ừm. Rồi. Agent: Dạ... Client: Đúng rồi. Agent: Dạ, vậy xe mình hiện có còn vay góp ngân hàng không ạ? Client: Không. Không có. Agent: Dạ, vậy cho em xác nhận lại xe mình là đời sản xuất năm 2018 phải không anh? Client: Ờ. Đúng rồi. Xe ít đi, xe nhà ít đi, rồi, ờ, bán lại thôi, không có, ờ, cái khuyết tật gì. Agent: Dạ, em cảm ơn anh. Vậy hiện tại xe mình đang ở khu vực nào ạ? Client: Dạ, ờ, Cà Mau, ở phần, ờ, Anh, ờ, ờ, Liên Lâm, Cà Mau. Agent: Dạ, Cà Mau. Vậy xe mình hiện đã chạy khoảng bao nhiêu kilomet rồi ạ? Client: Khoảng 35.000. Ờ, khoảng 30 tới 35.000 đó, khoảng 35.000. Chưa coi nhưng mà quên, quên coi. Tầm đó. Agent: Dạ, khoảng 35.000 kilomet. Vậy không biết xe mình có từng va chạm nặng hay bị ngập nước gì không ạ? Client: Năm ba không có. Agent: Dạ, vậy anh bán xe lần này vì lý do gì ạ? Client: Lý do là ất đì, rồi, ờ, muốn, ờ, bán rồi mua chiếc xe điện. Để có đi đâu cũng có một chiếc xe đi, nhưng mà xe điện thì nó sẽ để đó đi nó cũng ít xống nhiên liệu. Agent: Dạ, anhdạ, em nắm thông tin của mình ạ! đã tìm hiểu hay đặt cọc mẫu xe nào chưa ạ? Client: Họ đâu? Agent: Dạ, không biết mình đã tìm ... Client: Dạ... Alo. Agent: ... Client: Đang thì cũng muốn, ờ, mua chiếc xe điện, ờ, cái đời mới giờ của, ờ, ừm, B-A-A-D gì đó, B-A-D gì đó, đời mới, vừa chạy điện mà vừa chạy xăng á. Agent: Dạ, bên em có liên kết với VinFast và BYD để đổi xăng sang điện với giá tốt hơn giá niêm yết tại hãng. Anh cứ nhắn bạn chuyên viên bên em để bạn tư vấn chi tiết chương trình qua Zalo ạ. Dạ, vậy mình dự kiến khoảng... Client: Rồi. Agent: ...bao lâu nữa lấy xe mới ạ? Client: Thì, thì cái mà... Nếu mà bán được xe này, ờ, vải chăn thì, ừm, qua, qua đổi lấy chiếc kia. Agent: Dạ, vậy hiện tại anh có kế hoạch bán xe này trong bao lâu ạ? Tầm một tuần hay hơn ạ? Client: Dạ, tầm, ờ, cũng không gấp lắm, ờ, chớ một tuần 30 ngày trở lại cũng được. Agent: Dạ, em ghi nhận ạ. Vậy anh mong muốn bán xe này với mức giá khoảng bao nhiêu ạ? Client: Bây giờ thì giá thị trường cũng không biết nhiêu, thì, ờ, lại coi công ty định giá đi rồi xem. Agent: dạ, em nắm thông tin của mình ạ!... Client: Rồi, được rồi. Rồi, học trò ghi nhận đây ha. Agent: Dạ, vậy để em báo lại với chuyên viên Vu-Ca hỗ trợ mình định giá chuẩn nhất khi kết...