035de8cd-7971-4b4c-93eb-d5172311e826
FAILED
Time
22/09/2026 11:14:17
Duration
4m 25s
Campaign
-
Conversation ID
conv_1501m33n6m8ge08ajs2fqh8kh4ra
Recording
AI Extraction
odo
CHƯA RÕ
loan
CHƯA RÕ
year
CHƯA RÕ
status
FAILED
summary
-
is_owner
CHƯA RÕ
location
CHƯA RÕ
intention
SLOW
is_silent
-
info_score
-
is_closing
True
car_history
CHƯA RÕ
sale_reason
CHƯA RÕ
zalo_status
CHƯA RÕ
asking_price
CHƯA RÕ
fee_confirmed
FALSE
Execution Steps
✓
FIND_LEAD
33ms
22/09 11:14
▸ Input
{
"phone": "0979232509"
}
▸ Output
{
"car_brand": "mazda",
"car_model": "3",
"lead_id": "035de8cd-7971-4b4c-93eb-d5172311e826",
"name": "Minh Tu\u1ea5n",
"sales": "U0BR1TN8LKD",
"sku": "FB-FG53LUJA"
}
✓
FILTER_SALES
2ms
22/09 11:14
▸ Input
{
"sales_slack_id": "U0BR1TN8LKD"
}
▸ Output
{
"decision": "CALL"
}
✓
PREPARE_CALL
1m 3s
22/09 11:15
▸ Input
{
"car_brand": "mazda",
"car_model": "3",
"name": "Minh Tu\u1ea5n",
"sku": "FB-FG53LUJA"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1790050344.649969",
"variables": {
"anh_chi": "anh",
"car_make": "mazda 3 2017",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Minh Tu\u1ea5n"
}
}
✓
OUTBOUND_CALL
6.1s
22/09 11:15
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0979232509",
"variables": {
"anh_chi": "anh",
"car_make": "mazda 3 2017",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Minh Tu\u1ea5n"
}
}
▸ Output
{
"conversation_id": "conv_1501m33n6m8ge08ajs2fqh8kh4ra",
"raw": {
"conversation_id": "conv_1501m33n6m8ge08ajs2fqh8kh4ra",
"message": "Outbound call initiated",
"sip_call_id": "SCL_eDzyoJ9RUVcq",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
8m 0s
22/09 11:23
▸ Input
{
"conversation_id": "conv_1501m33n6m8ge08ajs2fqh8kh4ra"
}
▸ Output
{
"duration_secs": 265,
"status": "done"
}
✓
TRANSCRIPT
22/09 11:23
▸ Input
{
"raw_turns": 68
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Minh Tu\u1ea5n \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe mazda 3 2017 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. Ai \u0111\u1ea5y \u1ea1? V\u00e2ng. V\u00e2ng, v\u00e2ng. V\u00e2ng, v\u00e2ng, v\u00e2ng. OK, ch\u1ecb.\nAgent: D\u1ea1 em b\u00ean...\nClient: D\u1ea1 \u0111\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i anh do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn \u1ea1. D\u1ea1 xe m\u00ecnh ...\nClient: D\u1ea1, ch\u1ecb n\u00f3i \u0111i \u1ea1.\nAgent: D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Alo.\nAgent: D\u1ea1 em xin l\u1ed7i ...\nClient: S\u1eafp c\u00f2n ch\u1ecb \u1ea1.\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i...\nClient: Nh\u00e0 em kh\u00f4ng mua ng\u00e2n h\u00e0ng th\u00ec em tr\u1ea3 th\u1eb3ng \u0111\u01b0\u1ee3c l\u00e2u r\u1ed3i \u1ea1. D\u1ea1.\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i anh do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn \u1ea1. D\u1ea1 v\u1eady l\u00e0 xe m\u00ecnh kh\u00f4ng c\u00f3 vay g\u00f3p ng\u00e2n h\u00e0ng \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: D\u1ea1. \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 xe m\u00ecnh \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m bao nhi\u00eau \u1ea1?\nClient: 2017 b\u00e0 n\u1ed9i.\nAgent: D\u1ea1 em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, anh n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: 2017 b\u1ea1n nh\u00e9.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh \u0111\u1eddi 2017 \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: \u1ede H\u00e0 N\u1ed9i b\u1ea1n \u1ea1.\nAgent: D\u1ea1 \u1edf H\u00e0 N\u1ed9i th\u00ec kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: D\u1ea1, Ho\u00e0n Ki\u1ebfm \u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh \u1edf qu\u1eadn Ho\u00e0n Ki\u1ebfm, H\u00e0 N\u1ed9i \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: Ba m\u01b0\u01a1i v\u1ea1n r\u1ed3i b\u1ea1n \u1ea1.\nAgent: D\u1ea1 ba m\u01b0\u01a1i v\u1ea1n l\u00e0 ba tr\u0103m ngh\u00ecn kilomet \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng anh ha?\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i b\u1ea1n \u01a1i.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: M\u00ecnh \u0111\u1ed5i xe kh\u00e1c b\u1ea1n.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: \u1eeam, m\u00ecnh \u0111\u1eb7t c\u1ecdc r\u1ed3i \u1ea1.\nAgent: D\u1ea1 m\u00ecnh d\u1ef1 ki\u1ebfn kho\u1ea3ng bao l\u00e2u n\u1eefa l\u1ea5y xe m\u1edbi \u1ea1?\nClient: \u1eeam, ch\u1eafc l\u00e0 m\u1ed9t th\u00e1ng n\u1eefa b\u1ea1n.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ed9t th\u00e1ng n\u1eefa m\u00ecnh l\u1ea5y xe m\u1edbi \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1?\nClient: \u1eeam, ch\u1eafc kho\u1ea3ng n\u0103m h\u00f4m \u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u00ecnh mu\u1ed1n b\u00e1n xe trong kho\u1ea3ng n\u0103m h\u00f4m \u1ea1. D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: D\u1ea1 c\u00f4ng ty v\u1eabn ki\u1ec3m \u0111\u1ecbnh cho b\u1ea1n, b\u00ean b\u1ea1n mua \u0111\u01b0\u1ee3c bao nhi\u00eau th\u00ec b\u1ea3o m\u00ecnh.\nAgent: D\u1ea1 m\u00ecnh c\u00f3...\nClient: R\u1ed3i do b\u00ean b\u1ea1n check xe n\u1eefa.\nAgent: D\u1ea1 m\u00ecnh c\u00f3 nh\u1eafm ch\u1eebng s\u1ebd b\u00e1n xe n\u00e0y trong kho\u1ea3ng gi\u00e1 bao nhi\u00eau ch\u01b0a \u1ea1 \u0111\u1ec3 b\u00ean em h\u1ed7 tr\u1ee3 k\u1ebft n\u1ed1i t\u1ed1t h\u01a1n \u1ea1?\nClient: N\u00f3 kho\u1ea3ng ba tr\u0103m, ba tr\u0103m tri\u1ec7u \u1ea1.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 ba tr\u0103m tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i b\u1ea1n.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n ba tr\u0103m tri\u1ec7u c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch...\nClient: OK.\nClient: OK, v\u1eady.\nAgent: D\u1ea1 anh c\u00f3 th\u1eafc m\u1eafc g\u00ec...\nClient: Kh\u00f4ng b\u1ea1n, kh\u00f4ng b\u1ea1n, kh\u00f4ng nh\u00e9 b\u1ea1n nh\u00e9.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 anh cho em x\u00e1c nh\u1eadn...\nClient: Kh\u00f4ng, kh\u00f4ng nhi\u1ec1u b\u1ea1n nh\u00e9.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh kh\u00f4ng \u1ea1, s\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi l\u1ea1 kh\u00f4ng \u1ea1?\nClient: OK, OK, OK.\nClient: \u1edc, m\u00ecnh c\u00f3 ch\u1eb7n, \u00e0, t\u00ecm ki\u1ebfm t\u1eeb ng\u01b0\u1eddi l\u1ea1 nh\u00e9.\nAgent: D\u1ea1 anh m\u1edf t\u1ea1m quy\u1ec1n nh\u1eadn l\u1eddi m\u1eddi k\u1ebft b\u1ea1n trong m\u1ed9t \u0111\u1ebfn hai ng\u00e0y \u0111\u01b0\u1ee3c kh\u00f4ng \u1ea1? Ho\u1eb7c anh cho em s\u1ed1 Zalo kh\u00e1c c\u0169ng \u0111\u01b0\u1ee3c \u1ea1.\nClient: OK \u1ea1. \u00c0, th\u1ebf th\u00ec b\u1ea1n \u0111\u00e1nh v\u00e0o v\u1ec1 s\u1ed1 Zalo c\u1ee7a m\u00ecnh nh\u00e1. 08.\nAgent: D\u1ea1 anh \u0111\u1ecdc...\nClient: 56585837.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i s\u1ed1 Zalo c\u1ee7a m\u00ecnh l\u00e0 kh\u00f4ng t\u00e1m n\u0103m s\u00e1u n\u0103m t\u00e1m n\u0103m t\u00e1m ba b\u1ea3y \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: N\u0103m t\u00e1m n\u0103m t\u00e1m ba b\u1ea3y.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe...\nClient: OK.\nClient: Ok, c\u1ea3m \u01a1n b\u1ea1n. C\u1ea3m \u01a1n b\u1ea1n.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh \u0111\u00e3 d\u00e0nh th\u1eddi gian trao...\nClient: OK b\u1ea1n, OK b\u1ea1n. Nh\u00e9 b\u1ea1n nh\u00e9. C\u1ea3m \u01a1n b\u1ea1n. OK, OK, OK.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh \u0111\u00e3 d\u00e0nh th\u1eddi gian trao...",
"length": 4184,
"turns": 66
}
✓
AI_EXTRACTION
1m 52s
22/09 11:25
▸ Input
{
"model": "deepseek-v4.1-flash:cloud",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Minh Tu\u1ea5n \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe mazda 3 2017 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. Ai \u0111\u1ea5y \u1ea1? V\u00e2ng. V\u00e2ng, v\u00e2ng. V\u00e2ng, v\u00e2ng, v\u00e2ng. OK, ch\u1ecb.\nAgent: D\u1ea1 em b\u00ean...\nClient: D\u1ea1 \u0111\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i anh do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn \u1ea1. D\u1ea1 xe m\u00ecnh ...\nClient: D\u1ea1, ch\u1ecb n\u00f3i \u0111i \u1ea1.\nAgent: D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Alo.\nAgent: D\u1ea1 em xin l\u1ed7i ...\nClient: S\u1eafp c\u00f2n ch\u1ecb \u1ea1.\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i...\nClient: Nh\u00e0 em kh\u00f4ng mua ng\u00e2n h\u00e0ng th\u00ec em tr\u1ea3 th\u1eb3ng \u0111\u01b0\u1ee3c l\u00e2u r\u1ed3i \u1ea1. D\u1ea1.\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i anh do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn \u1ea1. D\u1ea1 v\u1eady l\u00e0 xe m\u00ecnh kh\u00f4ng c\u00f3 vay g\u00f3p ng\u00e2n h\u00e0ng \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: D\u1ea1. \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 xe m\u00ecnh \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m bao nhi\u00eau \u1ea1?\nClient: 2017 b\u00e0 n\u1ed9i.\nAgent: D\u1ea1 em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, anh n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: 2017 b\u1ea1n nh\u00e9.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh \u0111\u1eddi 2017 \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: \u1ede H\u00e0 N\u1ed9i b\u1ea1n \u1ea1.\nAgent: D\u1ea1 \u1edf H\u00e0 N\u1ed9i th\u00ec kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: D\u1ea1, Ho\u00e0n Ki\u1ebfm \u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh \u1edf qu\u1eadn Ho\u00e0n Ki\u1ebfm, H\u00e0 N\u1ed9i \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: Ba m\u01b0\u01a1i v\u1ea1n r\u1ed3i b\u1ea1n \u1ea1.\nAgent: D\u1ea1 ba m\u01b0\u01a1i v\u1ea1n l\u00e0 ba tr\u0103m ngh\u00ecn kilomet \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng anh ha?\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i b\u1ea1n \u01a1i.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: M\u00ecnh \u0111\u1ed5i xe kh\u00e1c b\u1ea1n.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: \u1eeam, m\u00ecnh \u0111\u1eb7t c\u1ecdc r\u1ed3i \u1ea1.\nAgent: D\u1ea1 m\u00ecnh d\u1ef1 ki\u1ebfn kho\u1ea3ng bao l\u00e2u n\u1eefa l\u1ea5y xe m\u1edbi \u1ea1?\nClient: \u1eeam, ch\u1eafc l\u00e0 m\u1ed9t th\u00e1ng n\u1eefa b\u1ea1n.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ed9t th\u00e1ng n\u1eefa m\u00ecnh l\u1ea5y xe m\u1edbi \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1?\nClient: \u1eeam, ch\u1eafc kho\u1ea3ng n\u0103m h\u00f4m \u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u00ecnh mu\u1ed1n b\u00e1n xe trong kho\u1ea3ng n\u0103m h\u00f4m \u1ea1. D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: D\u1ea1 c\u00f4ng ty v\u1eabn ki\u1ec3m \u0111\u1ecbnh cho b\u1ea1n, b\u00ean b\u1ea1n mua \u0111\u01b0\u1ee3c bao nhi\u00eau th\u00ec b\u1ea3o m\u00ecnh.\nAgent: D\u1ea1 m\u00ecnh c\u00f3...\nClient: R\u1ed3i do b\u00ean b\u1ea1n check xe n\u1eefa.\nAgent: D\u1ea1 m\u00ecnh c\u00f3 nh\u1eafm ch\u1eebng s\u1ebd b\u00e1n xe n\u00e0y trong kho\u1ea3ng gi\u00e1 bao nhi\u00eau ch\u01b0a \u1ea1 \u0111\u1ec3 b\u00ean em h\u1ed7 tr\u1ee3 k\u1ebft n\u1ed1i t\u1ed1t h\u01a1n \u1ea1?\nClient: N\u00f3 kho\u1ea3ng ba tr\u0103m, ba tr\u0103m tri\u1ec7u \u1ea1.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 ba tr\u0103m tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i b\u1ea1n.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n ba tr\u0103m tri\u1ec7u c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch...\nClient: OK.\nClient: OK, v\u1eady.\nAgent: D\u1ea1 anh c\u00f3 th\u1eafc m\u1eafc g\u00ec...\nClient: Kh\u00f4ng b\u1ea1n, kh\u00f4ng b\u1ea1n, kh\u00f4ng nh\u00e9 b\u1ea1n nh\u00e9.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 anh cho em x\u00e1c nh\u1eadn...\nClient: Kh\u00f4ng, kh\u00f4ng nhi\u1ec1u b\u1ea1n nh\u00e9.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh kh\u00f4ng \u1ea1, s\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi l\u1ea1 kh\u00f4ng \u1ea1?\nClient: OK, OK, OK.\nClient: \u1edc, m\u00ecnh c\u00f3 ch\u1eb7n, \u00e0, t\u00ecm ki\u1ebfm t\u1eeb ng\u01b0\u1eddi l\u1ea1 nh\u00e9.\nAgent: D\u1ea1 anh m\u1edf t\u1ea1m quy\u1ec1n nh\u1eadn l\u1eddi m\u1eddi k\u1ebft b\u1ea1n trong m\u1ed9t \u0111\u1ebfn hai ng\u00e0y \u0111\u01b0\u1ee3c kh\u00f4ng \u1ea1? Ho\u1eb7c anh cho em s\u1ed1 Zalo kh\u00e1c c\u0169ng \u0111\u01b0\u1ee3c \u1ea1.\nClient: OK \u1ea1. \u00c0, th\u1ebf th\u00ec b\u1ea1n \u0111\u00e1nh v\u00e0o v\u1ec1 s\u1ed1 Zalo c\u1ee7a m\u00ecnh nh\u00e1. 08.\nAgent: D\u1ea1 anh \u0111\u1ecdc...\nClient: 56585837.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i s\u1ed1 Zalo c\u1ee7a m\u00ecnh l\u00e0 kh\u00f4ng t\u00e1m n\u0103m s\u00e1u n\u0103m t\u00e1m n\u0103m t\u00e1m ba b\u1ea3y \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: N\u0103m t\u00e1m n\u0103m t\u00e1m ba b\u1ea3y.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe...\nClient: OK.\nClient: Ok, c\u1ea3m \u01a1n b\u1ea1n. C\u1ea3m \u01a1n b\u1ea1n.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh \u0111\u00e3 d\u00e0nh th\u1eddi gian trao...\nClient: OK b\u1ea1n, OK b\u1ea1n. Nh\u00e9 b\u1ea1n nh\u00e9. C\u1ea3m \u01a1n b\u1ea1n. OK, OK, OK.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh \u0111\u00e3 d\u00e0nh th\u1eddi gian trao..."
}
▸ Output
{
"asking_price": "CH\u01afA R\u00d5",
"car_history": "CH\u01afA R\u00d5",
"fee_confirmed": "FALSE",
"info_score": 0,
"intention": "SLOW",
"is_closing": true,
"is_owner": "CH\u01afA R\u00d5",
"is_silent": false,
"loan": "CH\u01afA R\u00d5",
"location": "CH\u01afA R\u00d5",
"odo": "CH\u01afA R\u00d5",
"sale_reason": "CH\u01afA R\u00d5",
"status": "FAILED",
"summary": "",
"year": "CH\u01afA R\u00d5",
"zalo_status": "CH\u01afA R\u00d5"
}
✓
SLACK_POST
705ms
22/09 11:25
▸ Input
{
"sales_slack_id": "U0BR1TN8LKD",
"sku": "FB-FG53LUJA",
"status": "FAILED",
"summary": ""
}
▸ Output
{
"posted": true,
"thread_ts": "1790050344.649969"
}
✓
CRM_APIS
414ms
22/09 11:25
✓
CRM_ACTIVITIES
210ms
22/09 11:25
✓
SLACK_AUDIO
4.6s
22/09 11:25
✓
UPDATE_CLOSING
258ms
22/09 11:25
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh Minh Tuấn đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe mazda 3 2017 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Alo. Ai đấy ạ? Vâng. Vâng, vâng. Vâng, vâng, vâng. OK, chị. Agent: Dạ em bên... Client: Dạ đúng rồi ạ. Agent: Dạ em nghe rất rõ rồi ạ, em xin lỗi anh do tín hiệu mạng vừa rồi hơi chập chờn ạ. Dạ xe mình ... Client: Dạ, chị nói đi ạ. Agent: Dạ xe mình hiện có còn vay góp ngân hàng không ạ? Client: Alo. Agent: Dạ em xin lỗi ... Client: Sắp còn chị ạ. Agent: Dạ em nghe rất rõ rồi ạ, em xin lỗi... Client: Nhà em không mua ngân hàng thì em trả thẳng được lâu rồi ạ. Dạ. Agent: Dạ em nghe rất rõ rồi ạ, em xin lỗi anh do tín hiệu mạng vừa rồi hơi chập chờn ạ. Dạ vậy là xe mình không có vay góp ngân hàng đúng không ạ? Client: Dạ. Đúng rồi ạ. Agent: Dạ vâng. Dạ xe mình đời sản xuất năm bao nhiêu ạ? Client: 2017 bà nội. Agent: Dạ em xin lỗi anh, đoạn rồi tín hiệu hơi chập chờn nên em chưa nghe kịp ạ, anh nói lại giúp em với ạ? Client: 2017 bạn nhé. Agent: Dạ em ghi nhận xe mình đời 2017 ạ. Dạ hiện tại xe mình đang ở khu vực nào ạ? Client: Ở Hà Nội bạn ạ. Agent: Dạ ở Hà Nội thì không biết cụ thể mình ở quận nào ạ? Client: Dạ, Hoàn Kiếm ạ. Agent: Dạ em ghi nhận xe mình ở quận Hoàn Kiếm, Hà Nội ạ. Dạ xe mình hiện đã chạy khoảng bao nhiêu kilomet rồi ạ? Client: Ba mươi vạn rồi bạn ạ. Agent: Dạ ba mươi vạn là ba trăm nghìn kilomet đúng không ạ? Client: Đúng rồi, đúng rồi. Agent: Dạ vâng. Dạ trong quá trình sử dụng, xe mình chắc chưa phát sinh đâm đụng hay ngập nước đúng không anh ha? Client: Đúng rồi, đúng rồi bạn ơi. Agent: Dạ vâng. Dạ anh bán xe lần này vì lý do gì ạ? Client: Mình đổi xe khác bạn. Agent: Dạ không biết mình đã tìm hiểu hay đặt cọc mẫu xe nào chưa ạ? Client: Ừm, mình đặt cọc rồi ạ. Agent: Dạ mình dự kiến khoảng bao lâu nữa lấy xe mới ạ? Client: Ừm, chắc là một tháng nữa bạn. Agent: Dạ em ghi nhận một tháng nữa mình lấy xe mới ạ. Dạ hiện tại anh có kế hoạch bán xe này trong bao lâu ạ? Client: Ừm, chắc khoảng năm hôm ạ. Agent: Dạ em ghi nhận mình muốn bán xe trong khoảng năm hôm ạ. Dạ anh mong muốn bán xe này với mức giá khoảng bao nhiêu ạ? Client: Dạ công ty vẫn kiểm định cho bạn, bên bạn mua được bao nhiêu thì bảo mình. Agent: Dạ mình có... Client: Rồi do bên bạn check xe nữa. Agent: Dạ mình có nhắm chừng sẽ bán xe này trong khoảng giá bao nhiêu chưa ạ để bên em hỗ trợ kết nối tốt hơn ạ? Client: Nó khoảng ba trăm, ba trăm triệu ạ. Agent: Dạ em xin phép đọc lại mức giá mong muốn của mình nhé, có thể em nghe sai nên có gì mình chỉnh giúp em nha. Dạ ba trăm triệu đúng không ạ? Client: Đúng rồi bạn. Agent: Dạ em ghi nhận mức giá mong muốn ba trăm triệu của mình rồi ạ. Dạ bên em thu phí dịch vụ chỉ một phần trăm trên giá bán cuối cùng thôi ạ. Bên em kết nối hơn hai nghìn người mua tiềm năng để mang lại giá tốt nhất và hỗ trợ hồ sơ mua bán xe nhanh nhất cho mình ạ. Anh có thắc mắc gì về phí dịch vụ hay cách... Client: OK. Client: OK, vậy. Agent: Dạ anh có thắc mắc gì... Client: Không bạn, không bạn, không nhé bạn nhé. Agent: Dạ vâng. Dạ anh cho em xác nhận... Client: Không, không nhiều bạn nhé. Agent: Dạ vâng. Dạ anh cho em xác nhận số điện thoại em đang gọi có phải là số Zalo của anh không ạ, số này mình có chặn tìm kiếm hay nhắn tin từ người lạ không ạ? Client: OK, OK, OK. Client: Ờ, mình có chặn, à, tìm kiếm từ người lạ nhé. Agent: Dạ anh mở tạm quyền nhận lời mời kết bạn trong một đến hai ngày được không ạ? Hoặc anh cho em số Zalo khác cũng được ạ. Client: OK ạ. À, thế thì bạn đánh vào về số Zalo của mình nhá. 08. Agent: Dạ anh đọc... Client: 56585837. Agent: Dạ em xin phép đọc lại số Zalo của mình là không tám năm sáu năm tám năm tám ba bảy đúng không ạ? Client: Năm tám năm tám ba bảy. Agent: Dạ vâng. Dạ em đã ghi nhận thông tin xe của mình rồi ạ, sẽ có chuyên viên Vu-Ca kết bạn và hỗ trợ tiếp tục ạ. Sau khi kết bạn Zalo anh gửi giúp em bộ ảnh nội ngoại thất xe... Client: OK. Client: Ok, cảm ơn bạn. Cảm ơn bạn. Agent: Dạ em cảm ơn anh đã dành thời gian trao... Client: OK bạn, OK bạn. Nhé bạn nhé. Cảm ơn bạn. OK, OK, OK. Agent: Dạ em cảm ơn anh đã dành thời gian trao...