{
  "phone": "0979793919"
}

{
  "car_brand": "Vinfast",
  "car_model": "fadil",
  "name": "Hiep Tran",
  "sku": "FB-M6TG8W5C"
}

{
  "agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
  "phone": "0979793919",
  "variables": {
    "anh_chi": "anh",
    "car_make": "Vinfast fadil",
    "data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
    "user_name": "Hiep Tran"
  }
}

{
  "conversation_id": "conv_1601kysar7d6evtaj56myg0vrhmj"
}

{
  "raw_turns": 79
}

{
  "model": "DeepSeek-V4-Flash",
  "system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n   - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n   - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n   - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n   - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n     a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n     b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n     c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n     d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n     e. info_score \u2265 7.\n     N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n   - \u0027CALL BACK\u0027:\n     \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n     \u2022 Ho\u1eb7c info_score \u003c 7.\n     \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
  "transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Hiep Tran \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Vinfast fadil \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: \u1eea.\nClient: ...\nAgent: D\u1ea1 em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, anh n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: V\u00e2ng, em xin l\u1ed7i anh.\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i anh do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: ...\nAgent: D\u1ea1 em ch\u01b0a nghe \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i t\u1eeb m\u00ecnh, em xin ph\u00e9p chuy\u1ec3n sang c\u00e2u ti\u1ebfp theo nh\u00e9 \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: D\u1ea1, ch-ha-ham to\u00e1n h\u1ebft r\u1ed3i.\nAgent: D\u1ea1 m\u00ecnh \u0111\u00e3 thanh to\u00e1n h\u1ebft r\u1ed3i \u1ea1. V\u1eady cho em h\u1ecfi l\u00e0 xe m\u00ecnh \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m bao nhi\u00eau \u1ea1?\nClient: 2021.\nAgent: D\u1ea1 xe m\u00ecnh \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai m\u1ed1t \u1ea1. V\u1eady hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: \u00c0, \u0111i h\u1ecfi l\u1ea7n n\u1eefa \u0111i.\nAgent: D\u1ea1 em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, anh n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: B\u00ecnh H\u00f2a, \u0110\u1ed3ng Nai.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u0111ang \u1edf B\u00ecnh H\u00f2a, \u0110\u1ed3ng Nai \u1ea1. V\u1eady xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau km r\u1ed3i \u1ea1?\nClient: Em xin m\u1ed9t gi\u00e2y.\nAgent: D\u1ea1 v\u00e2ng, anh c\u1ee9 t\u1eeb t\u1eeb \u1ea1.\nClient: 21.000 km.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh \u0111\u00e3 ch\u1ea1y kho\u1ea3ng hai m\u01b0\u01a1i m\u1ed1t ngh\u00ecn km \u1ea1. V\u1eady kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng.\nAgent: D\u1ea1 v\u1eady l\u00e0 xe m\u00ecnh ch\u01b0a t\u1eebng va ch\u1ea1m hay ng\u1eadp n\u01b0\u1edbc \u1ea1. V\u1eady anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: Kh\u00f4ng. \u0110\u00fang.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. ...\nClient: \u0110\u1ed5i xe m\u1edbi, \u0111\u1ed5i xe m\u1edbi.\nAgent: D\u1ea1 anh \u0111\u1ed5i xe m\u1edbi \u1ea1. V\u1eady kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: \u1edc, ch\u01b0a.\nAgent: ...\nClient: Kia r\u1ed3i, \u0111\u1ed5i kia r\u1ed3i.\nAgent: D\u1ea1 m\u00ecnh \u0111\u00e3 \u0111\u1eb7t c\u1ecdc xe Kia r\u1ed3i \u1ea1. V\u1eady m\u00ecnh d\u1ef1 ki\u1ebfn kho\u1ea3ng bao l\u00e2u n\u1eefa l\u1ea5y xe m\u1edbi \u1ea1?\nClient: \u0110\u00e3 \u0111\u1eb7t \u0111\u00e2u, \u0111\u00e3 \u0111\u1eb7t c\u1ecdc \u0111\u00e2u?\nAgent: D\u1ea1 em xin l\u1ed7i, v\u1eady l\u00e0 m\u00ecnh ch\u01b0a \u0111\u1eb7t c\u1ecdc xe Kia \u1ea1. V\u1eady m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: Kia Roi.\nAgent: D\u1ea1 m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u xe Kia Roi \u1ea1. V\u1eady hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n anh ha?\nClient: \u1eeam, kh\u00f4ng ch\u1eafc, bao l\u00e2u c\u0169ng \u0111\u01b0\u1ee3c.\nAgent: D\u1ea1 kh\u00f4ng ch\u1eafc l\u00e0 bao l\u00e2u c\u0169ng \u0111\u01b0\u1ee3c \u1ea1. V\u1eady anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: D\u1ea1, anh y\u00eau.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 ba tr\u0103m m\u01b0\u01a1i tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: Sao? Th\u00ec \u0111\u00f3, sao b\u00e1n \u0111\u01b0\u1ee3c ba tr\u0103m n\u0103m m\u01b0\u01a1i tri\u1ec7u?\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n ba tr\u0103m n\u0103m m\u01b0\u01a1i tri\u1ec7u c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. B\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m...\nClient: Ai n\u00f3i, ai n\u00f3i ba tr\u0103m n\u0103m m\u01b0\u01a1i tri\u1ec7u? Ai n\u00f3i ba tr\u0103m n\u0103m m\u01b0\u01a1i tri\u1ec7u?\nAgent: D\u1ea1 em xin...\nClient: Ba tr\u0103m tri\u1ec7u. Alo.\nAgent: D\u1ea1 em xin l\u1ed7i...\nClient: D\u1ea1, kh\u00f4ng.\nAgent: D\u1ea1 em xin l\u1ed7i anh, v\u1eady l\u00e0 ba tr\u0103m tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eea.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n ba tr\u0103m tri\u1ec7u c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. B\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i...\nClient: \u1eea.\nClient: N\u00e3y b\u00e1c k\u00eau con \u0111i mua c\u00e1i sao m\u00e0 con kh\u00f4ng mua, b\u00e2y gi\u1edd con \u0111\u00f2i. Con \u0111i mua xe \u1ea1.\nAgent: D\u1ea1 em xin ...\nClient: H\u01a1, kh\u00f4ng c\u00f3 g\u00ec c\u1ea3 \u0111i. C\u1ea3m \u01a1n.\nAgent: D\u1ea1...\nClient: Th\u1eddi gian mua ra.\nAgent: D\u1ea1 em xin l\u1ed7i anh, v\u1eady l\u00e0 m\u00ecnh kh\u00f4ng c\u00f3 nhu c\u1ea7u b\u00e1n xe n\u1eefa \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng, b\u00e1n ch\u1ee9, kh\u00f4ng b\u00e1n.\nAgent: D\u1ea1 v\u1eady l\u00e0 m\u00ecnh v\u1eabn mu\u1ed1n b\u00e1n xe \u1ea1. Em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 ba tr\u0103m tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eea.\nClient: \u0110\u00fang.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1...\nClient: \u1edc, nhi\u1ec1u qu\u00e1 r\u1ed3i, kh\u00f4ng nh\u1eadn l\u00ean.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n ba tr\u0103m tri\u1ec7u c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. B\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch...\nClient: OK.\nClient: R\u1ed3i, r\u1ed3i, r\u1ed3i, r\u1ed3i.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh...\nClient: Kh\u00f4ng, kh\u00f4ng.\nAgent: D\u1ea1 em xin l\u1ed7i...\nClient: \u1edc, c\u00f4 m\u00e3i nha.\nAgent: D\u1ea1 em xin l\u1ed7i anh, v\u1eady l\u00e0 m\u00ecnh kh\u00f4ng c\u00f3 nhu c\u1ea7u b\u00e1n xe n\u1eefa \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: C\u00f2n g\u00ec?\nAgent: D\u1ea1...\nClient: M\u00e0 trao \u0111\u1ed5i v\u1eady \u0111\u1ee7 r\u1ed3i \u0111\u00fang kh\u00f4ng? Th\u00f4ng tin v\u1eady \u0111\u1ee7 r\u1ed3i \u0111\u00fang kh\u00f4ng?\nAgent: D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. ...\nClient: R\u1ed3i, v\u1eady th\u00f4i, \u1eebm, \u1eebm, \u1eebm. R\u1ed3i, OK, OK.\nAgent: ...\nClient: D\u1ea1 em c\u1ea3m \u01a1n anh \u1ea1.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh \u0111\u00e3 d\u00e0nh th\u1eddi gian trao..."
}

{
  "sales_slack_id": "U09ECRJ1JJY",
  "sku": "FB-M6TG8W5C",
  "status": "REFUSED",
  "summary": "Cu\u1ed9c g\u1ecdi g\u1eb7p kh\u00f3 kh\u0103n v\u1ec1 t\u00edn hi\u1ec7u, agent \u0111\u00e3 x\u00e1c nh\u1eadn \u0111\u01b0\u1ee3c th\u00f4ng tin c\u01a1 b\u1ea3n nh\u01b0 n\u0103m s\u1ea3n xu\u1ea5t, s\u1ed1 km, t\u00ecnh tr\u1ea1ng xe v\u00e0 gi\u00e1 mong mu\u1ed1n. Agent \u0111\u00e3 n\u00f3i r\u00f5 ph\u00ed d\u1ecbch v\u1ee5 1% v\u00e0 k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua, nh\u01b0ng ch\u01b0a x\u00e1c nh\u1eadn Zalo v\u00e0 ch\u01b0a \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i. Kh\u00e1ch h\u00e0ng c\u00f3 th\u00e1i \u0111\u1ed9 l\u01b0\u1ee1ng l\u1ef1, \u0111\u00f4i l\u00fac t\u1ecf ra kh\u00f4ng h\u00e0i l\u00f2ng, nh\u01b0ng v\u1eabn x\u00e1c nh\u1eadn mu\u1ed1n b\u00e1n xe. Do thi\u1ebfu c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng, cu\u1ed9c g\u1ecdi \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 l\u00e0 CALL BACK."
}