ac46c8d2-73b4-49dc-9b9b-f7dbcde6d26c
FAILED
Time
23/09/2026 15:42:02
Duration
3m 56s
Campaign
-
Conversation ID
conv_7601m36pxty5eb8855qbjfw05qg7
Recording
AI Extraction
odo
CHƯA RÕ
loan
CHƯA RÕ
year
CHƯA RÕ
status
FAILED
summary
-
is_owner
CHƯA RÕ
location
CHƯA RÕ
intention
SLOW
is_silent
-
info_score
-
is_closing
True
car_history
CHƯA RÕ
sale_reason
CHƯA RÕ
zalo_status
CHƯA RÕ
asking_price
CHƯA RÕ
fee_confirmed
FALSE
Execution Steps
✓
FIND_LEAD
28ms
23/09 15:42
▸ Input
{
"phone": "0905321009"
}
▸ Output
{
"car_brand": "mitsubishi",
"car_model": "attrage",
"lead_id": "ac46c8d2-73b4-49dc-9b9b-f7dbcde6d26c",
"name": "Ris Pham",
"sales": "U08JSDW96JF",
"sku": "FB-93PVXGUM"
}
✓
FILTER_SALES
2ms
23/09 15:42
▸ Input
{
"sales_slack_id": "U08JSDW96JF"
}
▸ Output
{
"decision": "CALL"
}
✓
PREPARE_CALL
1m 10s
23/09 15:43
▸ Input
{
"car_brand": "mitsubishi",
"car_model": "attrage",
"name": "Ris Pham",
"sku": "FB-93PVXGUM"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1790152807.479489",
"variables": {
"anh_chi": "anh",
"car_make": "mitsubishi attrage 2017",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Ris Pham"
}
}
✓
OUTBOUND_CALL
11.9s
23/09 15:43
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0905321009",
"variables": {
"anh_chi": "anh",
"car_make": "mitsubishi attrage 2017",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Ris Pham"
}
}
▸ Output
{
"conversation_id": "conv_7601m36pxty5eb8855qbjfw05qg7",
"raw": {
"conversation_id": "conv_7601m36pxty5eb8855qbjfw05qg7",
"message": "Outbound call initiated",
"sip_call_id": "SCL_5y2n4xQ9tQKW",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
8m 1s
23/09 15:51
▸ Input
{
"conversation_id": "conv_7601m36pxty5eb8855qbjfw05qg7"
}
▸ Output
{
"duration_secs": 236,
"status": "done"
}
✓
TRANSCRIPT
23/09 15:51
▸ Input
{
"raw_turns": 51
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Ris Pham \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe mitsubishi attrage 2017 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Hello. Hello, \u1ea1.\nAgent: D\u1ea1 em nghe...\nClient: D\u1ea1 \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: D\u1ea1 kh\u00f4ng, d\u1ea1 kh\u00f4ng.\nAgent: D\u1ea1 v\u00e2ng, v\u1eady l\u00e0 xe m\u00ecnh kh\u00f4ng c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng n\u1eefa. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi b\u1ea3y ph\u1ea3i kh\u00f4ng anh?\nClient: D\u1ea1 \u0111\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: Tao \u0111\u1ecba ch\u1ec9 em \u1edf \u0110\u00e0 N\u1eb5ng m\u00e0.\nAgent: D\u1ea1 em xin l\u1ed7i anh, ch\u1eafc th\u00f4ng tin b\u00ean em \u0111ang c\u00f3 ch\u01b0a \u0111\u01b0\u1ee3c c\u1eadp nh\u1eadt ch\u00ednh x\u00e1c. V\u1eady hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: D\u1ea1, ngay ch\u1ed7, \u01a1, T\u00f4n \u0110\u1ee9c Th\u1ecd, hi\u1ec7n m\u00e0 bang, \u01a1, ph\u1ea7n b\u1edd n\u1eafng \u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c T\u00f4n \u0110\u1ee9c Th\u1ecd, \u0110\u00e0 N\u1eb5ng \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng...\nClient: D\u1ea1, h\u1ecda vang, d\u1ea1 h\u1ecda vang.\nAgent: D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: D\u1ea1 m\u1ed9t tr\u0103m b\u1ea3y m\u01b0\u01a1i m\u1ed9t c\u00e2y \u1ea1.\nAgent: D\u1ea1 m\u1ed9t tr\u0103m b\u1ea3y m\u01b0\u01a1i m\u1ed1t ngh\u00ecn c\u00e2y \u1ea1. D\u1ea1 trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng anh ha?\nClient: D\u1ea1. D\u1ea1, d\u1ea1, trong, trong qu\u00e1, \u01a1, qu\u00e1 tr\u00ecnh, \u1edd, \u0111\u00e2m \u0111\u1ee5ng ho\u1eb7c ng\u1eadp n\u01b0\u1edbc \u1ea1.\nAgent: D\u1ea1 v\u00e2ng, v\u1eady l\u00e0 xe m\u00ecnh ch\u01b0a t\u1eebng va ch\u1ea1m hay ng\u1eadp n\u01b0\u1edbc \u1ea1. D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y...\nClient: D\u1ea1 \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: Th\u1ebf l\u00e0 m\u1ea5nnn nh\u1eadn \u0111\u1ed7 xe \u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 m\u00ecnh b\u00e1n xe \u0111\u1ec3 \u0111\u1ed5i xe m\u1edbi \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: \u1edc, em \u0111ang t\u00ecm xe Fortuner.\nAgent: D\u1ea1 v\u00e2ng, m\u00ecnh \u0111ang t\u00ecm hi\u1ec3u xe Fortuner \u1ea1. D\u1ea1 m\u00ecnh d\u1ef1 ki\u1ebfn kho\u1ea3ng bao l\u00e2u n\u1eefa l\u1ea5y xe m\u1edbi \u1ea1?\nClient: D\u1ea1.\nAgent: D\u1ea1 m\u00ecnh d\u1ef1 ki\u1ebfn kho\u1ea3ng...\nClient: D\u1ea1 ch\u01b0a, m\u00ecnh, m\u00ecnh, m\u00ecnh b\u00f3n, m\u00ecnh b\u00f3n xong r\u1ed3i m\u00ecnh m\u1edbi, m\u1edbi, m\u1edbi, m\u1edbi \u0111\u0103ng k\u00fd mua \u1ea1.\nAgent: D\u1ea1 em hi\u1ec3u r\u1ed3i \u1ea1, v\u1eady l\u00e0 m\u00ecnh b\u00e1n xe xong m\u1edbi mua xe m\u1edbi. D\u1ea1 hi\u1ec7n t\u1ea1i anh ch\u1ecb c\u00f3 k\u1ebf...\nClient: D\u1ea1 \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 hi\u1ec7n t\u1ea1i anh ch\u1ecb c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n anh ha?\nClient: D\u1ea1, b\u00ecnh th\u01b0\u1eddng \u1ea5y l\u00e0, l\u00e0 \u0111\u01b0\u1ee3c th\u00ec m\u00ecnh b\u00e1n th\u00f4i ch\u1ee9 kh\u00f4ng c\u00f3, c\u00f3, c\u00f3, c\u00f3 ph\u1ea3i l\u00e0 bao l\u00e2u \u1ea1.\nAgent: D\u1ea1 v\u00e2ng, v\u1eady l\u00e0 m\u00ecnh mu\u1ed1n b\u00e1n xe c\u00e0ng s\u1edbm c\u00e0ng t\u1ed1t \u1ea1. D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: D\u1ea1, xe th\u00ec \u0111\u1eebng, th\u1eadt ch\u1ea5t m\u00ecnh c\u0169ng kh\u00f4ng r\u00e0nh v\u1ec1 xe l\u1eafm.\nAgent: D\u1ea1 v\u00e2ng, v\u1eady m\u00ecnh c\u00f3 nh\u1eafm ch\u1eebng s\u1ebd b\u00e1n xe n\u00e0y trong kho\u1ea3ng gi\u00e1 bao nhi\u00eau ch\u01b0a \u1ea1 \u0111\u1ec3 b\u00ean em h\u1ed7 tr\u1ee3 k\u1ebft n\u1ed1i t\u1ed1t h\u01a1n \u1ea1?\nClient: D\u1ea1 ch\u01b0a.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft anh c\u00f3 tham kh\u1ea3o \u0111\u01b0\u1ee3c kho\u1ea3ng gi\u00e1 n\u00e0o tr\u01b0\u1edbc cho xe m\u00ecnh ch\u01b0a \u1ea1?\nClient: D\u1ea1 ch\u01b0a.\nAgent: D\u1ea1 v\u1eady \u0111\u1ec3 em b\u00e1o l\u1ea1i v\u1edbi chuy\u00ean vi\u00ean Vu-Ca h\u1ed7 tr\u1ee3 m\u00ecnh \u0111\u1ecbnh gi\u00e1 chu\u1ea9n nh\u1ea5t khi k\u1ebft n\u1ed1i nh\u00e9 \u1ea1. D\u1ea1 b\u00ean Vu-Ca hi\u1ec7n c\u00f3 ba h\u00ecnh th\u1ee9c b\u00e1n t\u00f9y theo nhu c\u1ea7u c\u1ee7a m\u00ecnh \u1ea1. M\u1ed9t l\u00e0 \u0110\u1ea5u gi\u00e1 c\u1ea1nh tranh, ph\u00ed m\u1ed9t ph\u1ea7n tr\u0103m, kho\u1ea3ng ba \u0111\u1ebfn n\u0103m ng\u00e0y, nhi\u1ec1u \u0111\u1ea1i l\u00fd c\u00f9ng tranh gi\u00e1 n...\nClient: \u0110\u1ec3 anh h\u1ecfi.\nAgent: D\u1ea1 anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: D\u1ea1 kh\u00f4ng.\nAgent: D\u1ea1 anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh kh\u00f4ng \u1ea1, s\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb...\nClient: D\u1ea1 \u0111\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 em \u0111\u00e3 ghi ...\nClient: Ch\u1ea3 \u0111\u00fang l\u00e0, \u1eebm, s\u1ed1 Zalo em \u1ea1.\nAgent: D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: D\u1ea1 \u0111\u01b0\u1ee3c.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh \u0111\u00e3 d\u00e0nh th\u1eddi gian trao \u0111\u1ed5i \u1ea1. Ch\u00fac anh m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh!",
"length": 3642,
"turns": 49
}
✓
AI_EXTRACTION
1m 38s
23/09 15:53
▸ Input
{
"model": "deepseek-v4.1-flash:cloud",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Ris Pham \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe mitsubishi attrage 2017 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Hello. Hello, \u1ea1.\nAgent: D\u1ea1 em nghe...\nClient: D\u1ea1 \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: D\u1ea1 kh\u00f4ng, d\u1ea1 kh\u00f4ng.\nAgent: D\u1ea1 v\u00e2ng, v\u1eady l\u00e0 xe m\u00ecnh kh\u00f4ng c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng n\u1eefa. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi b\u1ea3y ph\u1ea3i kh\u00f4ng anh?\nClient: D\u1ea1 \u0111\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: Tao \u0111\u1ecba ch\u1ec9 em \u1edf \u0110\u00e0 N\u1eb5ng m\u00e0.\nAgent: D\u1ea1 em xin l\u1ed7i anh, ch\u1eafc th\u00f4ng tin b\u00ean em \u0111ang c\u00f3 ch\u01b0a \u0111\u01b0\u1ee3c c\u1eadp nh\u1eadt ch\u00ednh x\u00e1c. V\u1eady hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: D\u1ea1, ngay ch\u1ed7, \u01a1, T\u00f4n \u0110\u1ee9c Th\u1ecd, hi\u1ec7n m\u00e0 bang, \u01a1, ph\u1ea7n b\u1edd n\u1eafng \u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c T\u00f4n \u0110\u1ee9c Th\u1ecd, \u0110\u00e0 N\u1eb5ng \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng...\nClient: D\u1ea1, h\u1ecda vang, d\u1ea1 h\u1ecda vang.\nAgent: D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: D\u1ea1 m\u1ed9t tr\u0103m b\u1ea3y m\u01b0\u01a1i m\u1ed9t c\u00e2y \u1ea1.\nAgent: D\u1ea1 m\u1ed9t tr\u0103m b\u1ea3y m\u01b0\u01a1i m\u1ed1t ngh\u00ecn c\u00e2y \u1ea1. D\u1ea1 trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng anh ha?\nClient: D\u1ea1. D\u1ea1, d\u1ea1, trong, trong qu\u00e1, \u01a1, qu\u00e1 tr\u00ecnh, \u1edd, \u0111\u00e2m \u0111\u1ee5ng ho\u1eb7c ng\u1eadp n\u01b0\u1edbc \u1ea1.\nAgent: D\u1ea1 v\u00e2ng, v\u1eady l\u00e0 xe m\u00ecnh ch\u01b0a t\u1eebng va ch\u1ea1m hay ng\u1eadp n\u01b0\u1edbc \u1ea1. D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y...\nClient: D\u1ea1 \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: Th\u1ebf l\u00e0 m\u1ea5nnn nh\u1eadn \u0111\u1ed7 xe \u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 m\u00ecnh b\u00e1n xe \u0111\u1ec3 \u0111\u1ed5i xe m\u1edbi \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: \u1edc, em \u0111ang t\u00ecm xe Fortuner.\nAgent: D\u1ea1 v\u00e2ng, m\u00ecnh \u0111ang t\u00ecm hi\u1ec3u xe Fortuner \u1ea1. D\u1ea1 m\u00ecnh d\u1ef1 ki\u1ebfn kho\u1ea3ng bao l\u00e2u n\u1eefa l\u1ea5y xe m\u1edbi \u1ea1?\nClient: D\u1ea1.\nAgent: D\u1ea1 m\u00ecnh d\u1ef1 ki\u1ebfn kho\u1ea3ng...\nClient: D\u1ea1 ch\u01b0a, m\u00ecnh, m\u00ecnh, m\u00ecnh b\u00f3n, m\u00ecnh b\u00f3n xong r\u1ed3i m\u00ecnh m\u1edbi, m\u1edbi, m\u1edbi, m\u1edbi \u0111\u0103ng k\u00fd mua \u1ea1.\nAgent: D\u1ea1 em hi\u1ec3u r\u1ed3i \u1ea1, v\u1eady l\u00e0 m\u00ecnh b\u00e1n xe xong m\u1edbi mua xe m\u1edbi. D\u1ea1 hi\u1ec7n t\u1ea1i anh ch\u1ecb c\u00f3 k\u1ebf...\nClient: D\u1ea1 \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 hi\u1ec7n t\u1ea1i anh ch\u1ecb c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n anh ha?\nClient: D\u1ea1, b\u00ecnh th\u01b0\u1eddng \u1ea5y l\u00e0, l\u00e0 \u0111\u01b0\u1ee3c th\u00ec m\u00ecnh b\u00e1n th\u00f4i ch\u1ee9 kh\u00f4ng c\u00f3, c\u00f3, c\u00f3, c\u00f3 ph\u1ea3i l\u00e0 bao l\u00e2u \u1ea1.\nAgent: D\u1ea1 v\u00e2ng, v\u1eady l\u00e0 m\u00ecnh mu\u1ed1n b\u00e1n xe c\u00e0ng s\u1edbm c\u00e0ng t\u1ed1t \u1ea1. D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: D\u1ea1, xe th\u00ec \u0111\u1eebng, th\u1eadt ch\u1ea5t m\u00ecnh c\u0169ng kh\u00f4ng r\u00e0nh v\u1ec1 xe l\u1eafm.\nAgent: D\u1ea1 v\u00e2ng, v\u1eady m\u00ecnh c\u00f3 nh\u1eafm ch\u1eebng s\u1ebd b\u00e1n xe n\u00e0y trong kho\u1ea3ng gi\u00e1 bao nhi\u00eau ch\u01b0a \u1ea1 \u0111\u1ec3 b\u00ean em h\u1ed7 tr\u1ee3 k\u1ebft n\u1ed1i t\u1ed1t h\u01a1n \u1ea1?\nClient: D\u1ea1 ch\u01b0a.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft anh c\u00f3 tham kh\u1ea3o \u0111\u01b0\u1ee3c kho\u1ea3ng gi\u00e1 n\u00e0o tr\u01b0\u1edbc cho xe m\u00ecnh ch\u01b0a \u1ea1?\nClient: D\u1ea1 ch\u01b0a.\nAgent: D\u1ea1 v\u1eady \u0111\u1ec3 em b\u00e1o l\u1ea1i v\u1edbi chuy\u00ean vi\u00ean Vu-Ca h\u1ed7 tr\u1ee3 m\u00ecnh \u0111\u1ecbnh gi\u00e1 chu\u1ea9n nh\u1ea5t khi k\u1ebft n\u1ed1i nh\u00e9 \u1ea1. D\u1ea1 b\u00ean Vu-Ca hi\u1ec7n c\u00f3 ba h\u00ecnh th\u1ee9c b\u00e1n t\u00f9y theo nhu c\u1ea7u c\u1ee7a m\u00ecnh \u1ea1. M\u1ed9t l\u00e0 \u0110\u1ea5u gi\u00e1 c\u1ea1nh tranh, ph\u00ed m\u1ed9t ph\u1ea7n tr\u0103m, kho\u1ea3ng ba \u0111\u1ebfn n\u0103m ng\u00e0y, nhi\u1ec1u \u0111\u1ea1i l\u00fd c\u00f9ng tranh gi\u00e1 n...\nClient: \u0110\u1ec3 anh h\u1ecfi.\nAgent: D\u1ea1 anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: D\u1ea1 kh\u00f4ng.\nAgent: D\u1ea1 anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh kh\u00f4ng \u1ea1, s\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb...\nClient: D\u1ea1 \u0111\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 em \u0111\u00e3 ghi ...\nClient: Ch\u1ea3 \u0111\u00fang l\u00e0, \u1eebm, s\u1ed1 Zalo em \u1ea1.\nAgent: D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: D\u1ea1 \u0111\u01b0\u1ee3c.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh \u0111\u00e3 d\u00e0nh th\u1eddi gian trao \u0111\u1ed5i \u1ea1. Ch\u00fac anh m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh!"
}
▸ Output
{
"asking_price": "CH\u01afA R\u00d5",
"car_history": "CH\u01afA R\u00d5",
"fee_confirmed": "FALSE",
"info_score": 0,
"intention": "SLOW",
"is_closing": true,
"is_owner": "CH\u01afA R\u00d5",
"is_silent": false,
"loan": "CH\u01afA R\u00d5",
"location": "CH\u01afA R\u00d5",
"odo": "CH\u01afA R\u00d5",
"sale_reason": "CH\u01afA R\u00d5",
"status": "FAILED",
"summary": "",
"year": "CH\u01afA R\u00d5",
"zalo_status": "CH\u01afA R\u00d5"
}
✓
SLACK_POST
718ms
23/09 15:53
▸ Input
{
"sales_slack_id": "U08JSDW96JF",
"sku": "FB-93PVXGUM",
"status": "FAILED",
"summary": ""
}
▸ Output
{
"posted": true,
"thread_ts": "1790152807.479489"
}
✓
CRM_APIS
290ms
23/09 15:53
✓
CRM_ACTIVITIES
196ms
23/09 15:53
✓
SLACK_AUDIO
3.6s
23/09 15:53
✓
UPDATE_CLOSING
192ms
23/09 15:53
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh Ris Pham đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe mitsubishi attrage 2017 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Hello. Hello, ạ. Agent: Dạ em nghe... Client: Dạ đúng rồi. Agent: Dạ xe mình hiện có còn vay góp ngân hàng không ạ? Client: Dạ không, dạ không. Agent: Dạ vâng, vậy là xe mình không còn vay góp ngân hàng nữa. Dạ cho em xác nhận lại xe mình là đời sản xuất năm hai không mười bảy phải không anh? Client: Dạ đúng rồi ạ. Agent: Dạ em thấy địa chỉ của anh ở Thành phố Hồ Chí Minh, không biết cụ thể mình ở quận nào ạ? Client: Tao địa chỉ em ở Đà Nẵng mà. Agent: Dạ em xin lỗi anh, chắc thông tin bên em đang có chưa được cập nhật chính xác. Vậy hiện tại xe mình đang ở khu vực nào ạ? Client: Dạ, ngay chỗ, ơ, Tôn Đức Thọ, hiện mà bang, ơ, phần bờ nắng ạ. Agent: Dạ em ghi nhận là xe mình đang ở khu vực Tôn Đức Thọ, Đà Nẵng ạ. Dạ xe mình hiện đã chạy khoảng... Client: Dạ, họa vang, dạ họa vang. Agent: Dạ xe mình hiện đã chạy khoảng bao nhiêu kilomet rồi ạ? Client: Dạ một trăm bảy mươi một cây ạ. Agent: Dạ một trăm bảy mươi mốt nghìn cây ạ. Dạ trong quá trình sử dụng, xe mình chắc chưa phát sinh đâm đụng hay ngập nước đúng không anh ha? Client: Dạ. Dạ, dạ, trong, trong quá, ơ, quá trình, ờ, đâm đụng hoặc ngập nước ạ. Agent: Dạ vâng, vậy là xe mình chưa từng va chạm hay ngập nước ạ. Dạ anh bán xe lần này... Client: Dạ đúng rồi. Agent: Dạ anh bán xe lần này vì lý do gì ạ? Client: Thế là mấnnn nhận đỗ xe ạ. Agent: Dạ em ghi nhận là mình bán xe để đổi xe mới ạ. Dạ không biết mình đã tìm hiểu hay đặt cọc mẫu xe nào chưa ạ? Client: Ờ, em đang tìm xe Fortuner. Agent: Dạ vâng, mình đang tìm hiểu xe Fortuner ạ. Dạ mình dự kiến khoảng bao lâu nữa lấy xe mới ạ? Client: Dạ. Agent: Dạ mình dự kiến khoảng... Client: Dạ chưa, mình, mình, mình bón, mình bón xong rồi mình mới, mới, mới, mới đăng ký mua ạ. Agent: Dạ em hiểu rồi ạ, vậy là mình bán xe xong mới mua xe mới. Dạ hiện tại anh chị có kế... Client: Dạ đúng rồi. Agent: Dạ hiện tại anh chị có kế hoạch bán xe này trong bao lâu ạ? Tầm một tuần hay hơn anh ha? Client: Dạ, bình thường ấy là, là được thì mình bán thôi chứ không có, có, có, có phải là bao lâu ạ. Agent: Dạ vâng, vậy là mình muốn bán xe càng sớm càng tốt ạ. Dạ anh mong muốn bán xe này với mức giá khoảng bao nhiêu ạ? Client: Dạ, xe thì đừng, thật chất mình cũng không rành về xe lắm. Agent: Dạ vâng, vậy mình có nhắm chừng sẽ bán xe này trong khoảng giá bao nhiêu chưa ạ để bên em hỗ trợ kết nối tốt hơn ạ? Client: Dạ chưa. Agent: Dạ không biết anh có tham khảo được khoảng giá nào trước cho xe mình chưa ạ? Client: Dạ chưa. Agent: Dạ vậy để em báo lại với chuyên viên Vu-Ca hỗ trợ mình định giá chuẩn nhất khi kết nối nhé ạ. Dạ bên Vu-Ca hiện có ba hình thức bán tùy theo nhu cầu của mình ạ. Một là Đấu giá cạnh tranh, phí một phần trăm, khoảng ba đến năm ngày, nhiều đại lý cùng tranh giá n... Client: Để anh hỏi. Agent: Dạ anh có thắc mắc gì về phí dịch vụ hay cách hoạt động của Vu-Ca không ạ? Client: Dạ không. Agent: Dạ anh cho em xác nhận số điện thoại em đang gọi có phải là số Zalo của anh không ạ, số này mình có chặn tìm kiếm hay nhắn tin từ... Client: Dạ đúng rồi ạ. Agent: Dạ em đã ghi ... Client: Chả đúng là, ừm, số Zalo em ạ. Agent: Dạ em đã ghi nhận thông tin xe của mình rồi ạ, sẽ có chuyên viên Vu-Ca kết bạn và hỗ trợ tiếp tục ạ. Sau khi kết bạn Zalo anh gửi giúp em bộ ảnh nội ngoại thất xe và giấy đăng kiểm để chuyên viên bên em hỗ trợ nhanh nhất ạ. Client: Dạ được. Agent: Dạ em cảm ơn anh đã dành thời gian trao đổi ạ. Chúc anh một ngày tốt lành!