51a1506d-3896-4428-b04d-75ed7a7ed5cd
FAILED
Time
03/08/2026 15:17:30
Duration
5m 0s
Campaign
-
Conversation ID
conv_8101kz3b64wbex5s7xembyq6t6kw
Recording
AI Extraction
odo
CHƯA RÕ
loan
CHƯA RÕ
year
CHƯA RÕ
status
FAILED
summary
-
is_owner
CHƯA RÕ
location
CHƯA RÕ
intention
SLOW
is_silent
-
info_score
-
is_closing
True
car_history
CHƯA RÕ
sale_reason
CHƯA RÕ
zalo_status
CHƯA RÕ
asking_price
CHƯA RÕ
fee_confirmed
FALSE
Execution Steps
✓
FIND_LEAD
195ms
03/08 15:17
▸ Input
{
"phone": "0392355397"
}
▸ Output
{
"car_brand": "KIA",
"car_model": "Carnival nh\u1eadp H\u00e0n.",
"lead_id": "51a1506d-3896-4428-b04d-75ed7a7ed5cd",
"name": "Tien Dung",
"sales": "U08JSDW96JF",
"sku": "FB-XR5SW7GT"
}
✓
PREPARE_CALL
2.0s
03/08 15:17
▸ Input
{
"car_brand": "KIA",
"car_model": "Carnival nh\u1eadp H\u00e0n.",
"name": "Tien Dung",
"sku": "FB-XR5SW7GT"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1785744928.833709",
"variables": {
"anh_chi": "anh",
"car_make": "KIA Carnival nh\u1eadp H\u00e0n. 2009",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Tien Dung"
}
}
✓
OUTBOUND_CALL
15.7s
03/08 15:17
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0392355397",
"variables": {
"anh_chi": "anh",
"car_make": "KIA Carnival nh\u1eadp H\u00e0n. 2009",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Tien Dung"
}
}
▸ Output
{
"conversation_id": "conv_8101kz3b64wbex5s7xembyq6t6kw",
"raw": {
"conversation_id": "conv_8101kz3b64wbex5s7xembyq6t6kw",
"message": "Outbound call initiated",
"sip_call_id": "SCL_ULYGVLkhRSs5",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
8m 0s
03/08 15:25
▸ Input
{
"conversation_id": "conv_8101kz3b64wbex5s7xembyq6t6kw"
}
▸ Output
{
"duration_secs": 300,
"status": "done"
}
✓
TRANSCRIPT
03/08 15:25
▸ Input
{
"raw_turns": 83
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Tien Dung \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe KIA Carnival nh\u1eadp H\u00e0n. 2009 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. Ch\u00fa nghe. \u1eea. \u1eea. D\u1ea1. Xem mua l\u1ea1i.\nAgent: D\u1ea1, xe m\u00ecnh mua l\u1ea1i \u1ea1. V\u1eady hi\u1ec7n t\u1ea1i xe \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 ch\u01b0a hay c\u00f2n \u0111\u1ee9ng \u1ee7y quy\u1ec1n \u1ea1?\nClient: Ch\u01b0a \u1ea1.\nAgent: D\u1ea1, v\u1eady ...\nClient: Sang t\u00ean anh r\u1ed3i.\nAgent: \u00c0 d\u1ea1, v\u1eady l\u00e0 xe \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 r\u1ed3i \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1edc, \u1edd.\nAgent: D\u1ea1, v\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: \u1eea, \u1eeb.\nClient: Kh\u00f4ng.\nAgent: D\u1ea1, kh\u00f4ng c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng. V\u1eady cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai ngh\u00ecn l\u1ebb ch\u00edn ph\u1ea3i kh\u00f4ng anh?\nClient: Ch\u00fang t\u00f4i-\nAgent: D\u1ea1, em ch\u01b0a nghe r\u00f5 \u1ea1. Anh n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1.\nClient: \u0110\u00fang r\u1ed3i. Xe hai l\u1ec1-- xe nh\u1eadp hai l\u1ec1 ch\u00edn.\nAgent: D\u1ea1, \u0111\u00fang r\u1ed3i \u1ea1...\nClient: D\u1ea1, no.\nAgent: D\u1ea1, v\u1eady hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: \u1eeam.\nClient: \u1ede V\u0169ng T\u00e0u.\nAgent: D\u1ea1, \u1edf V\u0169ng T\u00e0u \u1ea1. V\u1eady xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: Nhi\u1ec1u l\u1eafm.\nAgent: D\u1ea1, nhi\u1ec1u l\u00e0...\nClient: Kho\u1ea3ng, \u1edd, ch\u00edn m\u01b0\u01a1i, ch\u00edn m\u01b0\u01a1i, 99.000 c\u00e2y.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1!...\nClient: D\u1ea1.\nAgent: D\u1ea1, kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng c\u00f3 anh \u1ea1. Xe \u00edt \u0111i l\u1eafm.\nAgent: D\u1ea1, xe \u00edt \u0111i n\u00ean kh\u00f4ng c\u00f3...\nClient: D\u1ea1, kh\u00f4ng c\u00f3 va \u0111\u1eadp \u0111\u00e2u.\nAgent: ...\nClient: Tao s\u1ebd b\u00e1n xe kh\u00f4ng ng\u1eadp n\u01b0\u1edbc, tr\u1eeb khi xong th\u00e0nh.\nAgent: D\u1ea1, v\u1eady anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec...\nClient: T\u1eeb t\u1eeb, b\u00e1n nhi\u1ec1u n\u0103m r\u1ed3i m\u1edbi c\u00f3 100 ng\u00e0n.\nAgent: D\u1ea1,...\nClient: Kh\u00f4ng s\u1eed d\u1ee5ng n\u1eefa ch\u1ee9.\nAgent: D\u1ea1, kh\u00f4ng s\u1eed d\u1ee5ng n\u1eefa \u1ea1. ...\nClient: \u0110\u1ed3ng duy\u00ean c\u00e1t th\u00f4i.\nAgent: D\u1ea1, v\u1eady hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: M\u1ed9t tu\u1ea7n.\nAgent: D\u1ea1, m\u1ed9t tu\u1ea7n \u1ea1. V\u1eady anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c ...\nClient: Th\u00ec c\u00e0ng, c\u00e0ng s\u1edbm, c\u00e0ng s\u1edbm l\u00e0 c\u00e0ng t\u1ed1t.\nAgent: D\u1ea1, c\u00e0ng s\u1edbm c\u00e0ng t\u1ed1t...\nClient: C\u1ee1 kho\u1ea3ng, \u1edd, 100. \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1, anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: B\u00e1n, \u1edd, tr\u0103m r\u01b0\u1ee1i, ch\u1ea5t x\u1ec9.\nAgent: D\u1ea1, em xin ...\nClient: Ch\u00edn tri\u1ec7u t\u00e1m tr\u0103m r\u01b0\u1ee1i.\nAgent: D\u1ea1, em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha...\nClient: D\u1ea1. \u1eeam. R\u1ed3i.\nAgent: D\u1ea1, m\u1ed9t tr\u0103m n\u0103m m\u01b0\u01a1i tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1, em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n m\u1ed9t tr\u0103m n\u0103m m\u01b0\u01a1i tri\u1ec7u c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i...\nClient: \u1eeam.\nClient: Kh\u00f4ng.\nAgent: \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m...\nClient: M\u1ed9t ph\u1ea7n tr\u0103m?\nAgent: D\u1ea1, m\u1ed9t ph\u1ea7n tr\u0103m \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: D\u1ea1. \u1eeam.\nAgent: D\u1ea1, anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t...\nClient: \u1edc, OK. \u1eeam. OK, v\u1eady l\u00e0...\nAgent: D\u1ea1, v\u1eady anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: \u1eeam. Kh\u00f4ng \u0111\u01b0\u1ee3c r\u1ed3i. OK.\nAgent: D\u1ea1, kh\u00f4ng \u1ea1. V\u1eady anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em...\nClient: Nghe \u0111\u00e2u?\nAgent: D\u1ea1, anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a ...\nClient: \u1eeam.\nClient: Kh\u00f4ng c\u00f3.\nAgent: D\u1ea1, anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i...\nClient: \u0110\u00fang r\u1ed3i anh.\nAgent: D\u1ea1, anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh kh\u00f4ng \u1ea1? S\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi l\u1ea1 kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng.\nAgent: D\u1ea1, kh\u00f4ng ch\u1eb7n \u1ea1. D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: D\u1ea1. \u1eeam.\nAgent: D\u1ea1, em c\u1ea3m \u01a1n anh \u0111\u00e3 d\u00e0nh th\u1eddi gian trao \u0111\u1ed5i...\nClient: D\u1ea1, okay.\nAgent: D\u1ea1, em c\u1ea3m \u01a1n anh \u0111\u00e3 d\u00e0nh th\u1eddi gian trao \u0111\u1ed5i \u1ea1. Ch\u00fac anh m\u1ed9t ...\nClient: D\u1ea1, OK, em xin ph\u00e9p v\u1ec1.\nAgent: D\u1ea1, em c\u1ea3m \u01a1n anh \u0111\u00e3 d\u00e0nh th\u1eddi gian trao \u0111\u1ed5i \u1ea1. Ch\u00fac anh m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh!",
"length": 4040,
"turns": 79
}
✓
AI_EXTRACTION
2m 32s
03/08 15:28
▸ Input
{
"model": "DeepSeek-V4-Flash",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Tien Dung \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe KIA Carnival nh\u1eadp H\u00e0n. 2009 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. Ch\u00fa nghe. \u1eea. \u1eea. D\u1ea1. Xem mua l\u1ea1i.\nAgent: D\u1ea1, xe m\u00ecnh mua l\u1ea1i \u1ea1. V\u1eady hi\u1ec7n t\u1ea1i xe \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 ch\u01b0a hay c\u00f2n \u0111\u1ee9ng \u1ee7y quy\u1ec1n \u1ea1?\nClient: Ch\u01b0a \u1ea1.\nAgent: D\u1ea1, v\u1eady ...\nClient: Sang t\u00ean anh r\u1ed3i.\nAgent: \u00c0 d\u1ea1, v\u1eady l\u00e0 xe \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 r\u1ed3i \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1edc, \u1edd.\nAgent: D\u1ea1, v\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: \u1eea, \u1eeb.\nClient: Kh\u00f4ng.\nAgent: D\u1ea1, kh\u00f4ng c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng. V\u1eady cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai ngh\u00ecn l\u1ebb ch\u00edn ph\u1ea3i kh\u00f4ng anh?\nClient: Ch\u00fang t\u00f4i-\nAgent: D\u1ea1, em ch\u01b0a nghe r\u00f5 \u1ea1. Anh n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1.\nClient: \u0110\u00fang r\u1ed3i. Xe hai l\u1ec1-- xe nh\u1eadp hai l\u1ec1 ch\u00edn.\nAgent: D\u1ea1, \u0111\u00fang r\u1ed3i \u1ea1...\nClient: D\u1ea1, no.\nAgent: D\u1ea1, v\u1eady hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: \u1eeam.\nClient: \u1ede V\u0169ng T\u00e0u.\nAgent: D\u1ea1, \u1edf V\u0169ng T\u00e0u \u1ea1. V\u1eady xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: Nhi\u1ec1u l\u1eafm.\nAgent: D\u1ea1, nhi\u1ec1u l\u00e0...\nClient: Kho\u1ea3ng, \u1edd, ch\u00edn m\u01b0\u01a1i, ch\u00edn m\u01b0\u01a1i, 99.000 c\u00e2y.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1!...\nClient: D\u1ea1.\nAgent: D\u1ea1, kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng c\u00f3 anh \u1ea1. Xe \u00edt \u0111i l\u1eafm.\nAgent: D\u1ea1, xe \u00edt \u0111i n\u00ean kh\u00f4ng c\u00f3...\nClient: D\u1ea1, kh\u00f4ng c\u00f3 va \u0111\u1eadp \u0111\u00e2u.\nAgent: ...\nClient: Tao s\u1ebd b\u00e1n xe kh\u00f4ng ng\u1eadp n\u01b0\u1edbc, tr\u1eeb khi xong th\u00e0nh.\nAgent: D\u1ea1, v\u1eady anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec...\nClient: T\u1eeb t\u1eeb, b\u00e1n nhi\u1ec1u n\u0103m r\u1ed3i m\u1edbi c\u00f3 100 ng\u00e0n.\nAgent: D\u1ea1,...\nClient: Kh\u00f4ng s\u1eed d\u1ee5ng n\u1eefa ch\u1ee9.\nAgent: D\u1ea1, kh\u00f4ng s\u1eed d\u1ee5ng n\u1eefa \u1ea1. ...\nClient: \u0110\u1ed3ng duy\u00ean c\u00e1t th\u00f4i.\nAgent: D\u1ea1, v\u1eady hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: M\u1ed9t tu\u1ea7n.\nAgent: D\u1ea1, m\u1ed9t tu\u1ea7n \u1ea1. V\u1eady anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c ...\nClient: Th\u00ec c\u00e0ng, c\u00e0ng s\u1edbm, c\u00e0ng s\u1edbm l\u00e0 c\u00e0ng t\u1ed1t.\nAgent: D\u1ea1, c\u00e0ng s\u1edbm c\u00e0ng t\u1ed1t...\nClient: C\u1ee1 kho\u1ea3ng, \u1edd, 100. \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1, anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: B\u00e1n, \u1edd, tr\u0103m r\u01b0\u1ee1i, ch\u1ea5t x\u1ec9.\nAgent: D\u1ea1, em xin ...\nClient: Ch\u00edn tri\u1ec7u t\u00e1m tr\u0103m r\u01b0\u1ee1i.\nAgent: D\u1ea1, em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha...\nClient: D\u1ea1. \u1eeam. R\u1ed3i.\nAgent: D\u1ea1, m\u1ed9t tr\u0103m n\u0103m m\u01b0\u01a1i tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1, em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n m\u1ed9t tr\u0103m n\u0103m m\u01b0\u01a1i tri\u1ec7u c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i...\nClient: \u1eeam.\nClient: Kh\u00f4ng.\nAgent: \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m...\nClient: M\u1ed9t ph\u1ea7n tr\u0103m?\nAgent: D\u1ea1, m\u1ed9t ph\u1ea7n tr\u0103m \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: D\u1ea1. \u1eeam.\nAgent: D\u1ea1, anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t...\nClient: \u1edc, OK. \u1eeam. OK, v\u1eady l\u00e0...\nAgent: D\u1ea1, v\u1eady anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: \u1eeam. Kh\u00f4ng \u0111\u01b0\u1ee3c r\u1ed3i. OK.\nAgent: D\u1ea1, kh\u00f4ng \u1ea1. V\u1eady anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em...\nClient: Nghe \u0111\u00e2u?\nAgent: D\u1ea1, anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a ...\nClient: \u1eeam.\nClient: Kh\u00f4ng c\u00f3.\nAgent: D\u1ea1, anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i...\nClient: \u0110\u00fang r\u1ed3i anh.\nAgent: D\u1ea1, anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh kh\u00f4ng \u1ea1? S\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi l\u1ea1 kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng.\nAgent: D\u1ea1, kh\u00f4ng ch\u1eb7n \u1ea1. D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: D\u1ea1. \u1eeam.\nAgent: D\u1ea1, em c\u1ea3m \u01a1n anh \u0111\u00e3 d\u00e0nh th\u1eddi gian trao \u0111\u1ed5i...\nClient: D\u1ea1, okay.\nAgent: D\u1ea1, em c\u1ea3m \u01a1n anh \u0111\u00e3 d\u00e0nh th\u1eddi gian trao \u0111\u1ed5i \u1ea1. Ch\u00fac anh m\u1ed9t ...\nClient: D\u1ea1, OK, em xin ph\u00e9p v\u1ec1.\nAgent: D\u1ea1, em c\u1ea3m \u01a1n anh \u0111\u00e3 d\u00e0nh th\u1eddi gian trao \u0111\u1ed5i \u1ea1. Ch\u00fac anh m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh!"
}
▸ Output
{
"asking_price": "CH\u01afA R\u00d5",
"car_history": "CH\u01afA R\u00d5",
"fee_confirmed": "FALSE",
"info_score": 0,
"intention": "SLOW",
"is_closing": true,
"is_owner": "CH\u01afA R\u00d5",
"is_silent": false,
"loan": "CH\u01afA R\u00d5",
"location": "CH\u01afA R\u00d5",
"odo": "CH\u01afA R\u00d5",
"sale_reason": "CH\u01afA R\u00d5",
"status": "FAILED",
"summary": "",
"year": "CH\u01afA R\u00d5",
"zalo_status": "CH\u01afA R\u00d5"
}
✓
SLACK_POST
611ms
03/08 15:28
▸ Input
{
"sales_slack_id": "U08JSDW96JF",
"sku": "FB-XR5SW7GT",
"status": "FAILED",
"summary": ""
}
▸ Output
{
"posted": true,
"thread_ts": "1785744928.833709"
}
✓
CRM_APIS
242ms
03/08 15:28
✓
CRM_ACTIVITIES
114ms
03/08 15:28
✓
SLACK_AUDIO
10.0s
03/08 15:28
✓
UPDATE_CLOSING
134ms
03/08 15:28
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh Tien Dung đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe KIA Carnival nhập Hàn. 2009 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Alo. Chú nghe. Ừ. Ừ. Dạ. Xem mua lại. Agent: Dạ, xe mình mua lại ạ. Vậy hiện tại xe đã sang tên chính chủ chưa hay còn đứng ủy quyền ạ? Client: Chưa ạ. Agent: Dạ, vậy ... Client: Sang tên anh rồi. Agent: À dạ, vậy là xe đã sang tên chính chủ rồi đúng không ạ? Client: Ờ, ờ. Agent: Dạ, vậy xe mình hiện có còn vay góp ngân hàng không ạ? Client: Ừ, ừ. Client: Không. Agent: Dạ, không còn vay góp ngân hàng. Vậy cho em xác nhận lại xe mình là đời sản xuất năm hai nghìn lẻ chín phải không anh? Client: Chúng tôi- Agent: Dạ, em chưa nghe rõ ạ. Anh nói lại giúp em với ạ. Client: Đúng rồi. Xe hai lề-- xe nhập hai lề chín. Agent: Dạ, đúng rồi ạ... Client: Dạ, no. Agent: Dạ, vậy hiện tại xe mình đang ở khu vực nào ạ? Client: Ừm. Client: Ở Vũng Tàu. Agent: Dạ, ở Vũng Tàu ạ. Vậy xe mình hiện đã chạy khoảng bao nhiêu kilomet rồi ạ? Client: Nhiều lắm. Agent: Dạ, nhiều là... Client: Khoảng, ờ, chín mươi, chín mươi, 99.000 cây. Agent: dạ, em nắm thông tin của mình ạ!... Client: Dạ. Agent: Dạ, không biết xe mình có từng va chạm nặng hay bị ngập nước gì không ạ? Client: Không có anh ạ. Xe ít đi lắm. Agent: Dạ, xe ít đi nên không có... Client: Dạ, không có va đập đâu. Agent: ... Client: Tao sẽ bán xe không ngập nước, trừ khi xong thành. Agent: Dạ, vậy anh bán xe lần này vì lý do gì... Client: Từ từ, bán nhiều năm rồi mới có 100 ngàn. Agent: Dạ,... Client: Không sử dụng nữa chứ. Agent: Dạ, không sử dụng nữa ạ. ... Client: Đồng duyên cát thôi. Agent: Dạ, vậy hiện tại anh có kế hoạch bán xe này trong bao lâu ạ? Tầm một tuần hay hơn ạ? Client: Một tuần. Agent: Dạ, một tuần ạ. Vậy anh mong muốn bán xe này với mức ... Client: Thì càng, càng sớm, càng sớm là càng tốt. Agent: Dạ, càng sớm càng tốt... Client: Cỡ khoảng, ờ, 100. Đúng rồi. Agent: Dạ, anh mong muốn bán xe này với mức giá khoảng bao nhiêu ạ? Client: Bán, ờ, trăm rưỡi, chất xỉ. Agent: Dạ, em xin ... Client: Chín triệu tám trăm rưỡi. Agent: Dạ, em xin phép đọc lại mức giá mong muốn của mình nhé, có thể em nghe sai nên có gì mình chỉnh giúp em nha... Client: Dạ. Ừm. Rồi. Agent: Dạ, một trăm năm mươi triệu đúng không ạ? Client: Đúng rồi ạ. Agent: Dạ, em ghi nhận mức giá mong muốn một trăm năm mươi triệu của mình rồi ạ. Dạ bên em thu phí dịch vụ chỉ một phần trăm trên giá bán cuối cùng thôi... Client: Ừm. Client: Không. Agent: ạ. Bên em kết nối hơn hai nghìn người mua tiềm... Client: Một phần trăm? Agent: Dạ, một phần trăm ạ. Bên em kết nối hơn hai nghìn người mua tiềm năng để mang lại giá tốt nhất và hỗ trợ hồ sơ mua bán xe nhanh nhất cho mình ạ. Anh có thắc mắc gì về phí dịch vụ hay cách hoạt động của Vu-Ca không ạ? Client: Dạ. Ừm. Agent: Dạ, anh có thắc mắc gì về phí dịch vụ hay cách hoạt... Client: Ờ, OK. Ừm. OK, vậy là... Agent: Dạ, vậy anh có thắc mắc gì về phí dịch vụ hay cách hoạt động của Vu-Ca không ạ? Client: Ừm. Không được rồi. OK. Agent: Dạ, không ạ. Vậy anh cho em xác nhận số điện thoại em... Client: Nghe đâu? Agent: Dạ, anh cho em xác nhận số điện thoại em đang gọi có phải là số Zalo của ... Client: Ừm. Client: Không có. Agent: Dạ, anh cho em xác nhận số điện thoại... Client: Đúng rồi anh. Agent: Dạ, anh cho em xác nhận số điện thoại em đang gọi có phải là số Zalo của anh không ạ? Số này mình có chặn tìm kiếm hay nhắn tin từ người lạ không ạ? Client: Không. Agent: Dạ, không chặn ạ. Dạ em đã ghi nhận thông tin xe của mình rồi ạ, sẽ có chuyên viên Vu-Ca kết bạn và hỗ trợ tiếp tục ạ. Sau khi kết bạn Zalo anh gửi giúp em bộ ảnh nội ngoại thất xe và giấy đăng kiểm để chuyên viên bên em hỗ trợ nhanh nhất ạ. Client: Dạ. Ừm. Agent: Dạ, em cảm ơn anh đã dành thời gian trao đổi... Client: Dạ, okay. Agent: Dạ, em cảm ơn anh đã dành thời gian trao đổi ạ. Chúc anh một ... Client: Dạ, OK, em xin phép về. Agent: Dạ, em cảm ơn anh đã dành thời gian trao đổi ạ. Chúc anh một ngày tốt lành!