dcdda17a-1505-481f-82d4-0a84d209e182
CALL BACK
Time
04/08/2026 14:37:03
Duration
4m 54s
Campaign
-
Conversation ID
conv_3201kz5v8tk3edkaepjkbnqc110g
Recording
AI Extraction
odo
80000
loan
KHÔNG VAY NGÂN HÀNG
year
2010
status
CALL BACK
summary
Cuộc gọi với khách hàng tên Phạm Đức Trưởng, xe Chevrolet Spark 2010. Xe mua lại chưa sang tên, không vay ngân hàng, đã chạy khoảng 80.000 km. Khách muốn bán nhanh với giá 45 triệu đồng để lên đời xe mới. Agent đã xác nhận giá và phí dịch vụ 1%, nhưng chưa xác nhận Zalo và chưa đưa hướng dẫn cuối. Cuộc gọi kết thúc với lời hẹn gọi lại.
is_owner
MUA LẠI CHƯA SANG TÊN
location
Hưng Yên
intention
FAST
is_silent
-
info_score
8
is_closing
True
car_history
Xe chưa từng va chạm nặng hay ngập nước, sử dụng bình thường.
sale_reason
Muốn lên đời xe mới
zalo_status
FALSE
asking_price
45000000
fee_confirmed
TRUE
Execution Steps
✓
FIND_LEAD
9ms
04/08 14:37
▸ Input
{
"phone": "0971921599"
}
▸ Output
{
"car_brand": "chevrolet",
"car_model": "spark",
"lead_id": "dcdda17a-1505-481f-82d4-0a84d209e182",
"name": "ph\u1ea1m \u0111\u1ee9c tr\u01b0\u1edfng",
"sales": "U091Q85GLTX",
"sku": "SKU-KYQG6E"
}
✓
PREPARE_CALL
2.4s
04/08 14:37
▸ Input
{
"car_brand": "chevrolet",
"car_model": "spark",
"name": "ph\u1ea1m \u0111\u1ee9c tr\u01b0\u1edfng",
"sku": "SKU-KYQG6E"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1785828905.905299",
"variables": {
"anh_chi": "anh",
"car_make": "chevrolet spark 2010",
"data": "t\u00f3m t\u1eaft kh\u00e1ch h\u00e0ng: th\u1eddi gian mu\u1ed1n b\u00e1n:Ngay l\u1eadp t\u1ee9c, l\u00fd do b\u00e1n: \u0110\u1ed5i xe m\u1edbi, odo: 80000, gi\u00e1 mong mu\u1ed1n: 45000000, v\u1ecb tr\u00ed: HaNoi",
"user_name": "ph\u1ea1m \u0111\u1ee9c tr\u01b0\u1edfng"
}
}
✓
OUTBOUND_CALL
9.7s
04/08 14:37
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0971921599",
"variables": {
"anh_chi": "anh",
"car_make": "chevrolet spark 2010",
"data": "t\u00f3m t\u1eaft kh\u00e1ch h\u00e0ng: th\u1eddi gian mu\u1ed1n b\u00e1n:Ngay l\u1eadp t\u1ee9c, l\u00fd do b\u00e1n: \u0110\u1ed5i xe m\u1edbi, odo: 80000, gi\u00e1 mong mu\u1ed1n: 45000000, v\u1ecb tr\u00ed: HaNoi",
"user_name": "ph\u1ea1m \u0111\u1ee9c tr\u01b0\u1edfng"
}
}
▸ Output
{
"conversation_id": "conv_3201kz5v8tk3edkaepjkbnqc110g",
"raw": {
"conversation_id": "conv_3201kz5v8tk3edkaepjkbnqc110g",
"message": "Outbound call initiated",
"sip_call_id": "SCL_wixMGotLyCoR",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
8m 0s
04/08 14:45
▸ Input
{
"conversation_id": "conv_3201kz5v8tk3edkaepjkbnqc110g"
}
▸ Output
{
"duration_secs": 294,
"status": "done"
}
✓
TRANSCRIPT
04/08 14:45
▸ Input
{
"raw_turns": 56
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh ph\u1ea1m \u0111\u1ee9c tr\u01b0\u1edfng \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe chevrolet spark 2010 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. \u1eeam.\nAgent: D\u1ea1 v\u00e2ng. V\u1eady xe m\u00ecnh mua ...\nClient: \u1eea.\nClient: D\u1ea1, n\u00f3-- xe n\u00e0y-- xe c\u1ee7a em n\u00f3 \u0111\u1ec3 l\u1ea1i m\u00e0.\nAgent: D\u1ea1, xe c\u1ee7a m\u00ecnh l\u00e0 xe \u0111\u1ec3 l\u1ea1i. V\u1eady hi\u1ec7n t\u1ea1i gi\u1ea5y \u0111\u0103ng k\u00fd xe \u0111ang \u0111\u1ee9ng t\u00ean m\u00ecnh hay t\u00ean ng\u01b0\u1eddi kh\u00e1c \u1ea1?\nClient: \u1edcm, t\u00ean, \u1edd, v\u1eabn ch\u1ee7 \u1edf H\u00e0 N\u1ed9i \u0111\u1ea5y.\nAgent: D\u1ea1, v\u1eady l\u00e0 xe m\u00ecnh hi\u1ec7n t\u1ea1i v\u1eabn \u0111ang \u0111\u1ee9ng t\u00ean ch\u1ee7 c\u0169 \u1edf H\u00e0 N\u1ed9i \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eeam.\nAgent: D\u1ea1 v\u00e2ng. V\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: \u1eeam.\nClient: Alo.\nAgent: D\u1ea1 em nghe r\u00f5 \u1ea1. Anh c\u00f3 nghe r\u00f5...\nClient: Kh\u00f4ng, kh\u00f4ng, kh\u00f4ng c\u00f3 g\u00ec. Xe, xe, xe \u0111\u1eddi c\u0169 m\u00e0, sao em?\nAgent: D\u1ea1 v\u00e2ng. V\u1eady l\u00e0 xe m\u00ecnh kh\u00f4ng c\u00f3 vay g\u00f3p ng\u00e2n h\u00e0ng \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi ph\u1ea3i kh\u00f4ng anh?\nClient: \u1eeam.\nClient: \u1edc, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 v\u00e2ng. Em ghi nh\u1eadn \u1ea1. D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf H\u00e0 N\u1ed9i, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: D\u1ea1, anh, \u1edd, th\u1ec9nh tho\u1ea3ng, \u1edd, \u0111i \u0111i v\u1ec1 v\u1ec1 \u0111\u1ea5y th\u00f4i. Th\u00ec anh th\u00ec v\u1eabn \u0111ang \u1edf d\u01b0\u1edbi H\u01b0ng Y\u00ean.\nAgent: D\u1ea1 v\u00e2ng. V\u1eady hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf H\u01b0ng Y\u00ean \u1ea1?\nClient: \u1eea.\nAgent: D\u1ea1 v\u00e2ng. Em ghi nh\u1eadn \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng t\u00e1m m\u01b0\u01a1i ngh\u00ecn kilomet, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eea.\nClient: V\u1eady th\u00ec xe m\u00ecnh ch\u1ea1y \u0111\u01b0\u1ee3c h\u1ed3 kilomet \u0111\u1ea5y. Anh ch\u1ec9 \u0103n \u00e1ng th\u1ebf th\u00f4i ch\u1ee9.\nAgent: D\u1ea1 v\u00e2ng. V\u1eady l\u00e0 xe m\u00ecnh \u0111\u00e3 ch\u1ea1y kho\u1ea3ng t\u00e1m m\u01b0\u01a1i ngh\u00ecn kilomet \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: \u1edc, kh\u00f4ng em \u1ea1. V\u1eabn, \u01a1, \u0111ang \u0111i s\u1eed d\u1ee5ng b\u00ecnh th\u01b0\u1eddng.\nAgent: D\u1ea1 v\u00e2ng. V\u1eady l\u00e0 xe m\u00ecnh ch\u01b0a t\u1eebng va ch\u1ea1m n\u1eb7ng hay ng\u1eadp n\u01b0\u1edbc \u1ea1. D\u1ea1 em th\u1ea5y m\u00ecnh b\u00e1n xe v\u00ec mu\u1ed1n \u0111\u1ed5i xe m\u1edbi, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eea.\nClient: \u1edc, anh mu\u1ed1n, \u01a1, l\u00ean \u0111\u1eddi xe m\u1edbi.\nAgent: D\u1ea1 v\u00e2ng. Anh mu\u1ed1n l\u00ean \u0111\u1eddi xe m\u1edbi \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: \u00c0, b\u00ean, \u1edd, anh th\u00ec c\u0169ng ch\u01b0a, \u0111ang, \u0111ang t\u00ecm hi\u1ec3u th\u00f4i. B\u00e1n \u0111\u01b0\u1ee3c xe c\u0169 n\u00e0y \u0111i th\u00ec m\u1edbi, m\u1edbi \u0111i t\u00ecm hi\u1ec3u.\nAgent: D\u1ea1 v\u00e2ng. V\u1eady l\u00e0 m\u00ecnh \u0111ang t\u00ecm hi\u1ec3u th\u00f4i ch\u1ee9 ch\u01b0a \u0111\u1eb7t c\u1ecdc xe m\u1edbi \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3...\nClient: Ch\u01b0a, ch\u01b0a.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: \u00c0, c\u00f3 kh\u00e1ch th\u00ec, \u1edd, m-mua thi\u1ec7n ch\u00ed th\u00ec, \u1edd, b\u00e1n ngay lu\u00f4n.\nAgent: D\u1ea1 v\u00e2ng. V\u1eady l\u00e0 m\u00ecnh mu\u1ed1n b\u00e1n ngay l\u1eadp t\u1ee9c n\u1ebfu c\u00f3 kh\u00e1ch thi\u1ec7n ch\u00ed \u1ea1. D\u1ea1 em th\u1ea5y m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a anh l\u00e0 b\u1ed1n m\u01b0\u01a1i l\u0103m tri\u1ec7u \u0111\u1ed3ng, c\u00f3 \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u00c0, \u1eeb. \u1edc, kh\u00e1 cao nh\u1ec9?\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 b\u1ed1n m\u01b0\u01a1i l\u0103m tri\u1ec7u \u0111\u1ed3ng \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eea.\nClient: \u1edc, ok em. \u0110\u00fang r\u1ed3i \u0111\u1ea5y em \u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n b\u1ed1n m\u01b0\u01a1i l\u0103m tri\u1ec7u \u0111\u1ed3ng c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: C\u00e1i n\u00e0y, \u1edd, qua \u0111\u00e2y l\u00e0 m\u00ecnh ph\u1ea3i m\u1ea5t ph\u00ed \u1ea5y h\u1ea3 em? Ph\u00ed \u1ea5y \u00e0? Ph\u00ed d\u1ecbch v\u1ee5 \u00e0?\nAgent: D\u1ea1 \u0111\u00fang r\u1ed3i \u1ea1. Ph\u00ed d\u1ecbch v\u1ee5 l\u00e0 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. Ph\u00ed n\u00e0y ch\u1ec9 t\u00ednh khi m\u00ecnh b\u00e1n xe th\u00e0nh c\u00f4ng qua b\u00ean em th\u00f4i \u1ea1.\nClient: \u1eea.\nClient: \u1edcm.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 anh c\u00f3 th\u1eafc m\u1eafc g\u00ec th\u00eam kh\u00f4ng \u1ea1?\nClient: D\u1ea1, d\u1ea1, ok \u1ea1. \u00c0, kh\u00f4ng em \u01a1i!\nAgent: D\u1ea1 v\u00e2ng. V\u1eady anh cho em x\u00e1c ...\nClient: Th\u00ec theo anh c\u0169ng m\u00e1y ng\u1eaft.\nAgent: D\u1ea1 v\u00e2ng. V\u1eady anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh kh\u00f4ng \u1ea1? S\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi l\u1ea1 kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng c\u00f3.\nAgent: D\u1ea1...\nClient: \u00c0, kh\u00f4ng, em \u01a1i, em c\u1ee9... T\u1ed1i anh kh\u00f4ng...\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! ...\nClient: R\u1ed3i r\u1ed3i, OK em nh\u00e1. Em c\u1ea3m \u01a1n nh\u00e1.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn...",
"length": 3898,
"turns": 56
}
✓
AI_EXTRACTION
1m 18s
04/08 14:46
▸ Input
{
"model": "DeepSeek-V4-Flash",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh ph\u1ea1m \u0111\u1ee9c tr\u01b0\u1edfng \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe chevrolet spark 2010 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. \u1eeam.\nAgent: D\u1ea1 v\u00e2ng. V\u1eady xe m\u00ecnh mua ...\nClient: \u1eea.\nClient: D\u1ea1, n\u00f3-- xe n\u00e0y-- xe c\u1ee7a em n\u00f3 \u0111\u1ec3 l\u1ea1i m\u00e0.\nAgent: D\u1ea1, xe c\u1ee7a m\u00ecnh l\u00e0 xe \u0111\u1ec3 l\u1ea1i. V\u1eady hi\u1ec7n t\u1ea1i gi\u1ea5y \u0111\u0103ng k\u00fd xe \u0111ang \u0111\u1ee9ng t\u00ean m\u00ecnh hay t\u00ean ng\u01b0\u1eddi kh\u00e1c \u1ea1?\nClient: \u1edcm, t\u00ean, \u1edd, v\u1eabn ch\u1ee7 \u1edf H\u00e0 N\u1ed9i \u0111\u1ea5y.\nAgent: D\u1ea1, v\u1eady l\u00e0 xe m\u00ecnh hi\u1ec7n t\u1ea1i v\u1eabn \u0111ang \u0111\u1ee9ng t\u00ean ch\u1ee7 c\u0169 \u1edf H\u00e0 N\u1ed9i \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eeam.\nAgent: D\u1ea1 v\u00e2ng. V\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: \u1eeam.\nClient: Alo.\nAgent: D\u1ea1 em nghe r\u00f5 \u1ea1. Anh c\u00f3 nghe r\u00f5...\nClient: Kh\u00f4ng, kh\u00f4ng, kh\u00f4ng c\u00f3 g\u00ec. Xe, xe, xe \u0111\u1eddi c\u0169 m\u00e0, sao em?\nAgent: D\u1ea1 v\u00e2ng. V\u1eady l\u00e0 xe m\u00ecnh kh\u00f4ng c\u00f3 vay g\u00f3p ng\u00e2n h\u00e0ng \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi ph\u1ea3i kh\u00f4ng anh?\nClient: \u1eeam.\nClient: \u1edc, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 v\u00e2ng. Em ghi nh\u1eadn \u1ea1. D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf H\u00e0 N\u1ed9i, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: D\u1ea1, anh, \u1edd, th\u1ec9nh tho\u1ea3ng, \u1edd, \u0111i \u0111i v\u1ec1 v\u1ec1 \u0111\u1ea5y th\u00f4i. Th\u00ec anh th\u00ec v\u1eabn \u0111ang \u1edf d\u01b0\u1edbi H\u01b0ng Y\u00ean.\nAgent: D\u1ea1 v\u00e2ng. V\u1eady hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf H\u01b0ng Y\u00ean \u1ea1?\nClient: \u1eea.\nAgent: D\u1ea1 v\u00e2ng. Em ghi nh\u1eadn \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng t\u00e1m m\u01b0\u01a1i ngh\u00ecn kilomet, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eea.\nClient: V\u1eady th\u00ec xe m\u00ecnh ch\u1ea1y \u0111\u01b0\u1ee3c h\u1ed3 kilomet \u0111\u1ea5y. Anh ch\u1ec9 \u0103n \u00e1ng th\u1ebf th\u00f4i ch\u1ee9.\nAgent: D\u1ea1 v\u00e2ng. V\u1eady l\u00e0 xe m\u00ecnh \u0111\u00e3 ch\u1ea1y kho\u1ea3ng t\u00e1m m\u01b0\u01a1i ngh\u00ecn kilomet \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: \u1edc, kh\u00f4ng em \u1ea1. V\u1eabn, \u01a1, \u0111ang \u0111i s\u1eed d\u1ee5ng b\u00ecnh th\u01b0\u1eddng.\nAgent: D\u1ea1 v\u00e2ng. V\u1eady l\u00e0 xe m\u00ecnh ch\u01b0a t\u1eebng va ch\u1ea1m n\u1eb7ng hay ng\u1eadp n\u01b0\u1edbc \u1ea1. D\u1ea1 em th\u1ea5y m\u00ecnh b\u00e1n xe v\u00ec mu\u1ed1n \u0111\u1ed5i xe m\u1edbi, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eea.\nClient: \u1edc, anh mu\u1ed1n, \u01a1, l\u00ean \u0111\u1eddi xe m\u1edbi.\nAgent: D\u1ea1 v\u00e2ng. Anh mu\u1ed1n l\u00ean \u0111\u1eddi xe m\u1edbi \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: \u00c0, b\u00ean, \u1edd, anh th\u00ec c\u0169ng ch\u01b0a, \u0111ang, \u0111ang t\u00ecm hi\u1ec3u th\u00f4i. B\u00e1n \u0111\u01b0\u1ee3c xe c\u0169 n\u00e0y \u0111i th\u00ec m\u1edbi, m\u1edbi \u0111i t\u00ecm hi\u1ec3u.\nAgent: D\u1ea1 v\u00e2ng. V\u1eady l\u00e0 m\u00ecnh \u0111ang t\u00ecm hi\u1ec3u th\u00f4i ch\u1ee9 ch\u01b0a \u0111\u1eb7t c\u1ecdc xe m\u1edbi \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3...\nClient: Ch\u01b0a, ch\u01b0a.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: \u00c0, c\u00f3 kh\u00e1ch th\u00ec, \u1edd, m-mua thi\u1ec7n ch\u00ed th\u00ec, \u1edd, b\u00e1n ngay lu\u00f4n.\nAgent: D\u1ea1 v\u00e2ng. V\u1eady l\u00e0 m\u00ecnh mu\u1ed1n b\u00e1n ngay l\u1eadp t\u1ee9c n\u1ebfu c\u00f3 kh\u00e1ch thi\u1ec7n ch\u00ed \u1ea1. D\u1ea1 em th\u1ea5y m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a anh l\u00e0 b\u1ed1n m\u01b0\u01a1i l\u0103m tri\u1ec7u \u0111\u1ed3ng, c\u00f3 \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u00c0, \u1eeb. \u1edc, kh\u00e1 cao nh\u1ec9?\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 b\u1ed1n m\u01b0\u01a1i l\u0103m tri\u1ec7u \u0111\u1ed3ng \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eea.\nClient: \u1edc, ok em. \u0110\u00fang r\u1ed3i \u0111\u1ea5y em \u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n b\u1ed1n m\u01b0\u01a1i l\u0103m tri\u1ec7u \u0111\u1ed3ng c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: C\u00e1i n\u00e0y, \u1edd, qua \u0111\u00e2y l\u00e0 m\u00ecnh ph\u1ea3i m\u1ea5t ph\u00ed \u1ea5y h\u1ea3 em? Ph\u00ed \u1ea5y \u00e0? Ph\u00ed d\u1ecbch v\u1ee5 \u00e0?\nAgent: D\u1ea1 \u0111\u00fang r\u1ed3i \u1ea1. Ph\u00ed d\u1ecbch v\u1ee5 l\u00e0 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. Ph\u00ed n\u00e0y ch\u1ec9 t\u00ednh khi m\u00ecnh b\u00e1n xe th\u00e0nh c\u00f4ng qua b\u00ean em th\u00f4i \u1ea1.\nClient: \u1eea.\nClient: \u1edcm.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 anh c\u00f3 th\u1eafc m\u1eafc g\u00ec th\u00eam kh\u00f4ng \u1ea1?\nClient: D\u1ea1, d\u1ea1, ok \u1ea1. \u00c0, kh\u00f4ng em \u01a1i!\nAgent: D\u1ea1 v\u00e2ng. V\u1eady anh cho em x\u00e1c ...\nClient: Th\u00ec theo anh c\u0169ng m\u00e1y ng\u1eaft.\nAgent: D\u1ea1 v\u00e2ng. V\u1eady anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh kh\u00f4ng \u1ea1? S\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi l\u1ea1 kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng c\u00f3.\nAgent: D\u1ea1...\nClient: \u00c0, kh\u00f4ng, em \u01a1i, em c\u1ee9... T\u1ed1i anh kh\u00f4ng...\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! ...\nClient: R\u1ed3i r\u1ed3i, OK em nh\u00e1. Em c\u1ea3m \u01a1n nh\u00e1.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn..."
}
▸ Output
{
"asking_price": "45000000",
"car_history": "Xe ch\u01b0a t\u1eebng va ch\u1ea1m n\u1eb7ng hay ng\u1eadp n\u01b0\u1edbc, s\u1eed d\u1ee5ng b\u00ecnh th\u01b0\u1eddng.",
"fee_confirmed": "TRUE",
"info_score": 8,
"intention": "FAST",
"is_closing": true,
"is_owner": "MUA L\u1ea0I CH\u01afA SANG T\u00caN",
"is_silent": false,
"loan": "KH\u00d4NG VAY NG\u00c2N H\u00c0NG",
"location": "H\u01b0ng Y\u00ean",
"odo": "80000",
"sale_reason": "Mu\u1ed1n l\u00ean \u0111\u1eddi xe m\u1edbi",
"status": "CALL BACK",
"summary": "Cu\u1ed9c g\u1ecdi v\u1edbi kh\u00e1ch h\u00e0ng t\u00ean Ph\u1ea1m \u0110\u1ee9c Tr\u01b0\u1edfng, xe Chevrolet Spark 2010. Xe mua l\u1ea1i ch\u01b0a sang t\u00ean, kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u0111\u00e3 ch\u1ea1y kho\u1ea3ng 80.000 km. Kh\u00e1ch mu\u1ed1n b\u00e1n nhanh v\u1edbi gi\u00e1 45 tri\u1ec7u \u0111\u1ed3ng \u0111\u1ec3 l\u00ean \u0111\u1eddi xe m\u1edbi. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 v\u00e0 ph\u00ed d\u1ecbch v\u1ee5 1%, nh\u01b0ng ch\u01b0a x\u00e1c nh\u1eadn Zalo v\u00e0 ch\u01b0a \u0111\u01b0a h\u01b0\u1edbng d\u1eabn cu\u1ed1i. Cu\u1ed9c g\u1ecdi k\u1ebft th\u00fac v\u1edbi l\u1eddi h\u1eb9n g\u1ecdi l\u1ea1i.",
"year": "2010",
"zalo_status": "FALSE"
}
✓
SLACK_POST
643ms
04/08 14:46
▸ Input
{
"sales_slack_id": "U091Q85GLTX",
"sku": "SKU-KYQG6E",
"status": "CALL BACK",
"summary": "Cu\u1ed9c g\u1ecdi v\u1edbi kh\u00e1ch h\u00e0ng t\u00ean Ph\u1ea1m \u0110\u1ee9c Tr\u01b0\u1edfng, xe Chevrolet Spark 2010. Xe mua l\u1ea1i ch\u01b0a sang t\u00ean, kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u0111\u00e3 ch\u1ea1y kho\u1ea3ng 80.000 km. Kh\u00e1ch mu\u1ed1n b\u00e1n nhanh v\u1edbi gi\u00e1 45 tri\u1ec7u \u0111\u1ed3ng \u0111\u1ec3 l\u00ean \u0111\u1eddi xe m\u1edbi. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 v\u00e0 ph\u00ed d\u1ecbch v\u1ee5 1%, nh\u01b0ng ch\u01b0a x\u00e1c nh\u1eadn Zalo v\u00e0 ch\u01b0a \u0111\u01b0a h\u01b0\u1edbng d\u1eabn cu\u1ed1i. Cu\u1ed9c g\u1ecdi k\u1ebft th\u00fac v\u1edbi l\u1eddi h\u1eb9n g\u1ecdi l\u1ea1i."
}
▸ Output
{
"posted": true,
"thread_ts": "1785828905.905299"
}
✓
CRM_APIS
240ms
04/08 14:46
✓
CRM_ACTIVITIES
92ms
04/08 14:46
✓
SLACK_AUDIO
4.4s
04/08 14:46
✓
UPDATE_CLOSING
124ms
04/08 14:46
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh phạm đức trưởng đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe chevrolet spark 2010 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Alo. Ừm. Agent: Dạ vâng. Vậy xe mình mua ... Client: Ừ. Client: Dạ, nó-- xe này-- xe của em nó để lại mà. Agent: Dạ, xe của mình là xe để lại. Vậy hiện tại giấy đăng ký xe đang đứng tên mình hay tên người khác ạ? Client: Ờm, tên, ờ, vẫn chủ ở Hà Nội đấy. Agent: Dạ, vậy là xe mình hiện tại vẫn đang đứng tên chủ cũ ở Hà Nội đúng không ạ? Client: Ừm. Agent: Dạ vâng. Vậy xe mình hiện có còn vay góp ngân hàng không ạ? Client: Ừm. Client: Alo. Agent: Dạ em nghe rõ ạ. Anh có nghe rõ... Client: Không, không, không có gì. Xe, xe, xe đời cũ mà, sao em? Agent: Dạ vâng. Vậy là xe mình không có vay góp ngân hàng ạ. Dạ cho em xác nhận lại xe mình là đời sản xuất năm hai không mười phải không anh? Client: Ừm. Client: Ờ, đúng rồi. Agent: Dạ vâng. Em ghi nhận ạ. Dạ em thấy địa chỉ của anh ở Hà Nội, không biết cụ thể mình ở quận nào ạ? Client: Dạ, anh, ờ, thỉnh thoảng, ờ, đi đi về về đấy thôi. Thì anh thì vẫn đang ở dưới Hưng Yên. Agent: Dạ vâng. Vậy hiện tại xe mình đang ở Hưng Yên ạ? Client: Ừ. Agent: Dạ vâng. Em ghi nhận ạ. Dạ xe mình hiện đã chạy khoảng tám mươi nghìn kilomet, đúng không ạ? Client: Ừ. Client: Vậy thì xe mình chạy được hồ kilomet đấy. Anh chỉ ăn áng thế thôi chứ. Agent: Dạ vâng. Vậy là xe mình đã chạy khoảng tám mươi nghìn kilomet ạ. Dạ không biết xe mình có từng va chạm nặng hay bị ngập nước gì không ạ? Client: Ờ, không em ạ. Vẫn, ơ, đang đi sử dụng bình thường. Agent: Dạ vâng. Vậy là xe mình chưa từng va chạm nặng hay ngập nước ạ. Dạ em thấy mình bán xe vì muốn đổi xe mới, đúng không ạ? Client: Ừ. Client: Ờ, anh muốn, ơ, lên đời xe mới. Agent: Dạ vâng. Anh muốn lên đời xe mới ạ. Dạ không biết mình đã tìm hiểu hay đặt cọc mẫu xe nào chưa ạ? Client: À, bên, ờ, anh thì cũng chưa, đang, đang tìm hiểu thôi. Bán được xe cũ này đi thì mới, mới đi tìm hiểu. Agent: Dạ vâng. Vậy là mình đang tìm hiểu thôi chứ chưa đặt cọc xe mới ạ. Dạ hiện tại anh có... Client: Chưa, chưa. Agent: Dạ vâng. Dạ hiện tại anh có kế hoạch bán xe này trong bao lâu ạ? Tầm một tuần hay hơn ạ? Client: À, có khách thì, ờ, m-mua thiện chí thì, ờ, bán ngay luôn. Agent: Dạ vâng. Vậy là mình muốn bán ngay lập tức nếu có khách thiện chí ạ. Dạ em thấy mức giá mong muốn của anh là bốn mươi lăm triệu đồng, có đúng không ạ? Client: À, ừ. Ờ, khá cao nhỉ? Agent: Dạ em xin phép đọc lại mức giá mong muốn của mình nhé, có thể em nghe sai nên có gì mình chỉnh giúp em nha. Dạ bốn mươi lăm triệu đồng đúng không ạ? Client: Ừ. Client: Ờ, ok em. Đúng rồi đấy em ạ. Agent: Dạ em ghi nhận mức giá mong muốn bốn mươi lăm triệu đồng của mình rồi ạ. Dạ bên em thu phí dịch vụ chỉ một phần trăm trên giá bán cuối cùng thôi ạ. Bên em kết nối hơn hai nghìn người mua tiềm năng để mang lại giá tốt nhất và hỗ trợ hồ sơ mua bán xe nhanh nhất cho mình ạ. Anh có thắc mắc gì về phí dịch vụ hay cách hoạt động của Vu-Ca không ạ? Client: Cái này, ờ, qua đây là mình phải mất phí ấy hả em? Phí ấy à? Phí dịch vụ à? Agent: Dạ đúng rồi ạ. Phí dịch vụ là một phần trăm trên giá bán cuối cùng thôi ạ. Phí này chỉ tính khi mình bán xe thành công qua bên em thôi ạ. Client: Ừ. Client: Ờm. Agent: dạ, em nắm thông tin của mình ạ! Dạ anh có thắc mắc gì thêm không ạ? Client: Dạ, dạ, ok ạ. À, không em ơi! Agent: Dạ vâng. Vậy anh cho em xác ... Client: Thì theo anh cũng máy ngắt. Agent: Dạ vâng. Vậy anh cho em xác nhận số điện thoại em đang gọi có phải là số Zalo của anh không ạ? Số này mình có chặn tìm kiếm hay nhắn tin từ người lạ không ạ? Client: Không có. Agent: Dạ... Client: À, không, em ơi, em cứ... Tối anh không... Agent: dạ, em nắm thông tin của mình ạ! ... Client: Rồi rồi, OK em nhá. Em cảm ơn nhá. Agent: dạ, em nắm thông tin của mình ạ! Dạ em đã ghi nhận...