Execution Detail - Call Center

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0acf08d8-58ba-4695-892a-090c7da37cea

CALL BACK

Time 29/07/2026 10:51:51

Duration 1m 50s

Campaign -

Conversation ID conv_8201kyp004b4eymt5y99cm0pqbnh

Recording

AI Extraction

odo 56000

loan KHÔNG VAY NGÂN HÀNG

year 2018

status CALL BACK

summary Cuộc gọi với khách hàng không phải chính chủ, xe BMW 3 Series 2018, đã chạy 56.000 km, không còn vay ngân hàng, xe đang ở Bình Hòa, Bình Dương. Agent chưa xác nhận Zalo, chưa hỏi giá mong muốn, chưa nói về phí dịch vụ 1% và chưa đưa hướng dẫn cuối. Khách hàng chưa cung cấp lý do bán xe và giá bán.

is_owner KHÔNG CHÍNH CHỦ

location Bình Dương, Bình Hòa

intention SLOW

is_silent -

info_score 5

is_closing True

car_history CHƯA RÕ

sale_reason CHƯA RÕ

zalo_status FALSE

asking_price CHƯA RÕ

fee_confirmed FALSE

Execution Steps

✓ FIND_LEAD

5ms 29/07 10:51

✓ PREPARE_CALL

1.9s 29/07 10:51

✓ OUTBOUND_CALL

14.5s 29/07 10:52

✓ WAIT_CONVERSATION

4m 0s 29/07 10:56

✓ TRANSCRIPT

29/07 10:56

▸ Input

{
  "raw_turns": 23
}

▸ Output

{
  "full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i ch\u1ecb ho nhu quynh \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe bmw 3 series 2018 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: D\u1ea1. \u1edc.\nAgent: D\u1ea1, v\u1eady xe m\u00ecnh...\nClient: \u1ede b\u00ean, \u01a1, b\u00e1n h\u1ecd th\u00f4i em \u01a1i.\nAgent: D\u1ea1, v\u1eady hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 ch\u01b0a hay c\u00f2n \u0111\u1ee9ng \u1ee7y quy\u1ec1n \u1ea1?\nClient: \u1edc, xe c\u1ee7a ch\u1ecb An, \u01a1, n\u00ean anh h\u1ecfi gi\u00f9m \u00e1. \u1edc, xe ch\u00ednh ch\u1ee7.\nAgent: D\u1ea1, v\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: D\u1ea1.\nAgent: D\u1ea1, xe...\nClient: C\u00f3 vay.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1, xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Alo. Kh\u00f4ng em \u01a1i.\nAgent: D\u1ea1, v\u1eady l\u00e0 xe m\u00ecnh kh\u00f4ng c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng n\u1eefa, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1, em ghi nh\u1eadn th\u00f4ng tin n\u00e0y r\u1ed3i \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi t\u00e1m ph\u1ea3i kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i, em \u01a1i.\nAgent: D\u1ea1, em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a ch\u1ecb \u1edf B\u00ecnh D\u01b0\u01a1ng, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf khu v\u1ef1c n\u00e0o c\u1ee7a B\u00ecnh D\u01b0\u01a1ng \u1ea1?\nClient: \u1edc, \u0111\u1ecba ch\u1ec9 \u1edf B\u00ecnh D\u01b0\u01a1ng nh\u01b0ng m\u00e0 xe \u0111ang \u1edf B\u00ecnh H\u00f2a em \u01a1i. Em xin \u0111\u1ecba ch\u1ec9 lu\u00f4n hay sao?\nAgent: D\u1ea1, em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u0111ang \u1edf B\u00ecnh H\u00f2a \u1ea1. D\u1ea1, em th\u1ea5y xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng n\u0103m m\u01b0\u01a1i s\u00e1u ngh\u00ecn km, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: Alo.\nAgent: D\u1ea1, em nghe \u0111\u00e2y \u1ea1.\nClient: \u00c0, d\u1ea1 em \u1ea1.\nAgent: D\u1ea1, em th\u1ea5y xe...",
  "length": 1352,
  "turns": 23
}

✓ AI_EXTRACTION

11.4s 29/07 10:56

▸ Input

{
  "model": "DeepSeek-V4-Flash",
  "system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n   - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n   - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n   - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n   - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n     a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n     b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n     c. Agent \u0111\u00e3 n\u00f3i r\u00f5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\" v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n     d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n     e. info_score \u2265 7.\n     N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n   - \u0027CALL BACK\u0027:\n     \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n     \u2022 Ho\u1eb7c info_score \u003c 7.\n     \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i \"ph\u00ed 1%\" sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i ph\u00ed 1%, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
  "transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i ch\u1ecb ho nhu quynh \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe bmw 3 series 2018 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: D\u1ea1. \u1edc.\nAgent: D\u1ea1, v\u1eady xe m\u00ecnh...\nClient: \u1ede b\u00ean, \u01a1, b\u00e1n h\u1ecd th\u00f4i em \u01a1i.\nAgent: D\u1ea1, v\u1eady hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 ch\u01b0a hay c\u00f2n \u0111\u1ee9ng \u1ee7y quy\u1ec1n \u1ea1?\nClient: \u1edc, xe c\u1ee7a ch\u1ecb An, \u01a1, n\u00ean anh h\u1ecfi gi\u00f9m \u00e1. \u1edc, xe ch\u00ednh ch\u1ee7.\nAgent: D\u1ea1, v\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: D\u1ea1.\nAgent: D\u1ea1, xe...\nClient: C\u00f3 vay.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1, xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Alo. Kh\u00f4ng em \u01a1i.\nAgent: D\u1ea1, v\u1eady l\u00e0 xe m\u00ecnh kh\u00f4ng c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng n\u1eefa, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1, em ghi nh\u1eadn th\u00f4ng tin n\u00e0y r\u1ed3i \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi t\u00e1m ph\u1ea3i kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i, em \u01a1i.\nAgent: D\u1ea1, em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a ch\u1ecb \u1edf B\u00ecnh D\u01b0\u01a1ng, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf khu v\u1ef1c n\u00e0o c\u1ee7a B\u00ecnh D\u01b0\u01a1ng \u1ea1?\nClient: \u1edc, \u0111\u1ecba ch\u1ec9 \u1edf B\u00ecnh D\u01b0\u01a1ng nh\u01b0ng m\u00e0 xe \u0111ang \u1edf B\u00ecnh H\u00f2a em \u01a1i. Em xin \u0111\u1ecba ch\u1ec9 lu\u00f4n hay sao?\nAgent: D\u1ea1, em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u0111ang \u1edf B\u00ecnh H\u00f2a \u1ea1. D\u1ea1, em th\u1ea5y xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng n\u0103m m\u01b0\u01a1i s\u00e1u ngh\u00ecn km, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: Alo.\nAgent: D\u1ea1, em nghe \u0111\u00e2y \u1ea1.\nClient: \u00c0, d\u1ea1 em \u1ea1.\nAgent: D\u1ea1, em th\u1ea5y xe..."
}

▸ Output

{
  "asking_price": "CH\u01afA R\u00d5",
  "car_history": "CH\u01afA R\u00d5",
  "fee_confirmed": "FALSE",
  "info_score": 5,
  "intention": "SLOW",
  "is_closing": true,
  "is_owner": "KH\u00d4NG CH\u00cdNH CH\u1ee6",
  "is_silent": false,
  "loan": "KH\u00d4NG VAY NG\u00c2N H\u00c0NG",
  "location": "B\u00ecnh D\u01b0\u01a1ng, B\u00ecnh H\u00f2a",
  "odo": "56000",
  "sale_reason": "CH\u01afA R\u00d5",
  "status": "CALL BACK",
  "summary": "Cu\u1ed9c g\u1ecdi v\u1edbi kh\u00e1ch h\u00e0ng kh\u00f4ng ph\u1ea3i ch\u00ednh ch\u1ee7, xe BMW 3 Series 2018, \u0111\u00e3 ch\u1ea1y 56.000 km, kh\u00f4ng c\u00f2n vay ng\u00e2n h\u00e0ng, xe \u0111ang \u1edf B\u00ecnh H\u00f2a, B\u00ecnh D\u01b0\u01a1ng. Agent ch\u01b0a x\u00e1c nh\u1eadn Zalo, ch\u01b0a h\u1ecfi gi\u00e1 mong mu\u1ed1n, ch\u01b0a n\u00f3i v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 1% v\u00e0 ch\u01b0a \u0111\u01b0a h\u01b0\u1edbng d\u1eabn cu\u1ed1i. Kh\u00e1ch h\u00e0ng ch\u01b0a cung c\u1ea5p l\u00fd do b\u00e1n xe v\u00e0 gi\u00e1 b\u00e1n.",
  "year": "2018",
  "zalo_status": "FALSE"
}

✓ SLACK_POST

607ms 29/07 10:56

✓ CRM_APIS

164ms 29/07 10:56

✓ CRM_ACTIVITIES

114ms 29/07 10:56

✓ SLACK_AUDIO

4.1s 29/07 10:56

✓ UPDATE_CLOSING

135ms 29/07 10:56

{
  "is_closing": true,
  "is_silent": false
}

Transcript

Agent: “Dạ alo, cho em hỏi có phải chị ho nhu quynh đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe bmw 3 series 2018 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?”
Client: Dạ. Ờ.
Agent: Dạ, vậy xe mình...
Client: Ở bên, ơ, bán họ thôi em ơi.
Agent: Dạ, vậy hiện tại xe mình đã sang tên chính chủ chưa hay còn đứng ủy quyền ạ?
Client: Ờ, xe của chị An, ơ, nên anh hỏi giùm á. Ờ, xe chính chủ.
Agent: Dạ, vậy xe mình hiện có còn vay góp ngân hàng không ạ?
Client: Dạ.
Agent: Dạ, xe...
Client: Có vay.
Agent: dạ, em nắm thông tin của mình ạ! Dạ, xe mình hiện có còn vay góp ngân hàng không ạ?
Client: Alo. Không em ơi.
Agent: Dạ, vậy là xe mình không còn vay góp ngân hàng nữa, đúng không ạ?
Client: Đúng rồi, đúng rồi.
Agent: Dạ, em ghi nhận thông tin này rồi ạ. Dạ cho em xác nhận lại xe mình là đời sản xuất năm hai không mười tám phải không ạ?
Client: Đúng rồi, em ơi.
Agent: Dạ, em thấy địa chỉ của chị ở Bình Dương, không biết cụ thể mình ở khu vực nào của Bình Dương ạ?
Client: Ờ, địa chỉ ở Bình Dương nhưng mà xe đang ở Bình Hòa em ơi. Em xin địa chỉ luôn hay sao?
Agent: Dạ, em ghi nhận là xe mình đang ở Bình Hòa ạ. Dạ, em thấy xe đã chạy khoảng năm mươi sáu nghìn km, đúng không ạ?
Client: Alo.
Agent: Dạ, em nghe đây ạ.
Client: À, dạ em ạ.
Agent: Dạ, em thấy xe...