886edca4-73ba-4798-a95f-91ba70caceca
CALL BACK
Time
06/08/2026 14:15:17
Duration
2m 47s
Campaign
-
Conversation ID
conv_9101kzayww5df92a9xbsbksgem2z
Recording
AI Extraction
odo
330000
loan
KHÔNG VAY NGÂN HÀNG
year
2012
status
CALL BACK
summary
Cuộc gọi với anh Khánh Linh, chủ xe Mitsubishi Pajero Sport 2012. Anh xác nhận xe chính chủ, không vay ngân hàng, ở quận 7, TP.HCM, đã chạy 330,000 km, chưa va chạm nặng. Anh muốn bán xe để đổi xe mới, đã đặt cọc và dự kiến lấy xe trong 2 tuần, kế hoạch bán trong 1 tháng. Tuy nhiên, anh chưa chốt giá bán và từ chối xác nhận Zalo, nên agent chưa thể hoàn tất các bước closing. Cuộc gọi kết thúc với việc agent hẹn báo lại chuyên viên.
is_owner
CHÍNH CHỦ
location
Thành phố Hồ Chí Minh, quận 7
intention
SLOW
is_silent
-
info_score
8
is_closing
True
car_history
Xe chưa từng va chạm nặng hay ngập nước.
sale_reason
Muốn đổi xe mới, đã đặt cọc xe mới.
zalo_status
FALSE
asking_price
CHƯA RÕ
fee_confirmed
FALSE
Execution Steps
✓
FIND_LEAD
159ms
06/08 14:15
▸ Input
{
"phone": "0909061829"
}
▸ Output
{
"car_brand": "mitsubishi",
"car_model": "pajero sport",
"lead_id": "886edca4-73ba-4798-a95f-91ba70caceca",
"name": "c\u00f4ng ty CP thi\u1ebft b\u1ecb \u0026 K\u1ef9 thu\u1eadt Kh\u00e1nh Linh",
"sales": "U07UFLAMJ6B",
"sku": "SKU-E9G79H"
}
✓
PREPARE_CALL
1.9s
06/08 14:15
▸ Input
{
"car_brand": "mitsubishi",
"car_model": "pajero sport",
"name": "c\u00f4ng ty CP thi\u1ebft b\u1ecb \u0026 K\u1ef9 thu\u1eadt Kh\u00e1nh Linh",
"sku": "SKU-E9G79H"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1786000396.955349",
"variables": {
"anh_chi": "anh",
"car_make": "mitsubishi pajero sport 2012",
"data": "t\u00f3m t\u1eaft kh\u00e1ch h\u00e0ng: th\u1eddi gian mu\u1ed1n b\u00e1n:D\u01b0\u1edbi 1 th\u00e1ng, l\u00fd do b\u00e1n: \u0110\u1ed5i xe m\u1edbi, odo: 330000, gi\u00e1 mong mu\u1ed1n: 3000000, v\u1ecb tr\u00ed: TP.HCM",
"user_name": "c\u00f4ng ty CP thi\u1ebft b\u1ecb \u0026 K\u1ef9 thu\u1eadt Kh\u00e1nh Linh"
}
}
✓
OUTBOUND_CALL
1m 32s
06/08 14:16
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0909061829",
"variables": {
"anh_chi": "anh",
"car_make": "mitsubishi pajero sport 2012",
"data": "t\u00f3m t\u1eaft kh\u00e1ch h\u00e0ng: th\u1eddi gian mu\u1ed1n b\u00e1n:D\u01b0\u1edbi 1 th\u00e1ng, l\u00fd do b\u00e1n: \u0110\u1ed5i xe m\u1edbi, odo: 330000, gi\u00e1 mong mu\u1ed1n: 3000000, v\u1ecb tr\u00ed: TP.HCM",
"user_name": "c\u00f4ng ty CP thi\u1ebft b\u1ecb \u0026 K\u1ef9 thu\u1eadt Kh\u00e1nh Linh"
}
}
▸ Output
{
"conversation_id": "conv_9101kzayww5df92a9xbsbksgem2z",
"raw": {
"conversation_id": "conv_9101kzayww5df92a9xbsbksgem2z",
"message": "Outbound call initiated",
"sip_call_id": "SCL_sfgLLp529NZ5",
"success": true
},
"retries": 1
}
✓
WAIT_CONVERSATION
4m 0s
06/08 14:20
▸ Input
{
"conversation_id": "conv_9101kzayww5df92a9xbsbksgem2z"
}
▸ Output
{
"duration_secs": 167,
"status": "done"
}
✓
TRANSCRIPT
06/08 14:20
▸ Input
{
"raw_turns": 31
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh c\u00f4ng ty CP thi\u1ebft b\u1ecb \u0026 K\u1ef9 thu\u1eadt Kh\u00e1nh Linh \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe mitsubishi pajero sport 2012 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. \u0110\u00fang r\u1ed3i. \u00c0.\nAgent: D\u1ea1, em...\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1, em ghi nh\u1eadn \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: \u00c0, kh\u00f4ng.\nAgent: D\u1ea1, em ghi nh\u1eadn \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi hai ph\u1ea3i kh\u00f4ng anh?\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1, em ghi nh\u1eadn \u1ea1. D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: \u00c0, Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh \u1edf qu\u1eadn 7.\nAgent: D\u1ea1, em ghi nh\u1eadn l\u00e0 qu\u1eadn b\u1ea3y \u1ea1. D\u1ea1 em th\u1ea5y xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng ba tr\u0103m ba m\u01b0\u01a1i ngh\u00ecn kilomet, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u00c0, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1, em ghi nh\u1eadn \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: \u00c0, kh\u00f4ng.\nAgent: D\u1ea1, em ghi nh\u1eadn \u1ea1. D\u1ea1 em th\u1ea5y m\u00ecnh b\u00e1n xe v\u00ec mu\u1ed1n \u0111\u1ed5i xe m\u1edbi, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u00c0, \u0111\u00fang r\u1ed3i, m\u00ecnh mu\u1ed1n mua xe m\u1edbi, \u1edd, \u0111\u00e3 \u0111\u1eb7t mua xe m\u1edbi r\u1ed3i.\nAgent: D\u1ea1, anh \u0111\u00e3 \u0111\u1eb7t c\u1ecdc xe m\u1edbi r\u1ed3i \u1ea1. D\u1ea1 m\u00ecnh d\u1ef1 ki\u1ebfn kho\u1ea3ng bao l\u00e2u...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: n\u1eefa l\u1ea5y xe m\u1edbi \u1ea1?\nClient: \u00c0, kho\u1ea3ng hai, hai tu\u1ea7n n\u1eefa c\u00f3 xe m\u1edbi.\nAgent: D\u1ea1, em ghi nh\u1eadn l\u00e0 kho\u1ea3ng hai tu\u1ea7n n\u1eefa m\u00ecnh l\u1ea5y xe m\u1edbi \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: \u1eeam, m\u1ed9t th\u00e1ng.\nAgent: D\u1ea1, em ghi nh\u1eadn l\u00e0 m\u00ecnh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe trong v\u00f2ng m\u1ed9t th\u00e1ng \u1ea1. D\u1ea1 em th\u1ea5y m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a anh l\u00e0 ba tr\u0103m tri\u1ec7u \u0111\u1ed3ng, c\u00f3 \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i \u0111\u00f3 m\u00e0.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1, em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 ba tr\u0103m tri\u1ec7u \u0111\u1ed3ng \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1edcm, ok em, em, \u1eddm, \u1eddm, \u1eddm, \u0111\u1ec3 anh, anh xem l\u1ea1i c\u00e1i, \u1eddm, \u1eddm, \u0111\u1ea1t r\u1ed3i, r\u1ed3i anh, anh b\u00e1o th\u00f4i. \u1eeam.\nAgent: D\u1ea1, v\u1eady l\u00e0 m\u00ecnh ch\u01b0a c\u00f3 m\u1ee9c gi\u00e1 c\u1ee5 th\u1ec3 \u0111\u00fang kh\u00f4ng \u1ea1? D\u1ea1 m\u00ecnh c\u00f3 nh\u1eafm ch\u1eebng s\u1ebd b\u00e1n xe n\u00e0y trong kho\u1ea3ng...\nClient: \u0110\u00fang l\u00e0 v\u1eady \u0111\u00f3 em.\nAgent: gi\u00e1 bao nhi\u00eau ch\u01b0a \u1ea1, \u0111\u1ec3 b\u00ean...\nClient: \u1edc, \u0111\u1ec3, \u0111\u1ec3 anh xem l\u1ea1i \u0111\u00e3. \u00c0, \u0111\u1ec3, \u0111\u1ec3 anh xem l\u1ea1i v\u1ec1 con ch\u1ecb anh b\u00e1o, anh th\u1ea5y c\u00f3 c\u00e1i b\u1ea1n li\u00ean h\u1ec7 qua Zalo r\u1ed3i.\nAgent: D\u1ea1, v\u1eady \u0111\u1ec3 em b\u00e1o l\u1ea1i v\u1edbi chuy\u00ean vi\u00ean Vu-Ca ...",
"length": 2326,
"turns": 31
}
✓
AI_EXTRACTION
12.9s
06/08 14:21
▸ Input
{
"model": "DeepSeek-V4-Flash",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh c\u00f4ng ty CP thi\u1ebft b\u1ecb \u0026 K\u1ef9 thu\u1eadt Kh\u00e1nh Linh \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe mitsubishi pajero sport 2012 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. \u0110\u00fang r\u1ed3i. \u00c0.\nAgent: D\u1ea1, em...\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1, em ghi nh\u1eadn \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: \u00c0, kh\u00f4ng.\nAgent: D\u1ea1, em ghi nh\u1eadn \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi hai ph\u1ea3i kh\u00f4ng anh?\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1, em ghi nh\u1eadn \u1ea1. D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: \u00c0, Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh \u1edf qu\u1eadn 7.\nAgent: D\u1ea1, em ghi nh\u1eadn l\u00e0 qu\u1eadn b\u1ea3y \u1ea1. D\u1ea1 em th\u1ea5y xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng ba tr\u0103m ba m\u01b0\u01a1i ngh\u00ecn kilomet, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u00c0, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1, em ghi nh\u1eadn \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: \u00c0, kh\u00f4ng.\nAgent: D\u1ea1, em ghi nh\u1eadn \u1ea1. D\u1ea1 em th\u1ea5y m\u00ecnh b\u00e1n xe v\u00ec mu\u1ed1n \u0111\u1ed5i xe m\u1edbi, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u00c0, \u0111\u00fang r\u1ed3i, m\u00ecnh mu\u1ed1n mua xe m\u1edbi, \u1edd, \u0111\u00e3 \u0111\u1eb7t mua xe m\u1edbi r\u1ed3i.\nAgent: D\u1ea1, anh \u0111\u00e3 \u0111\u1eb7t c\u1ecdc xe m\u1edbi r\u1ed3i \u1ea1. D\u1ea1 m\u00ecnh d\u1ef1 ki\u1ebfn kho\u1ea3ng bao l\u00e2u...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: n\u1eefa l\u1ea5y xe m\u1edbi \u1ea1?\nClient: \u00c0, kho\u1ea3ng hai, hai tu\u1ea7n n\u1eefa c\u00f3 xe m\u1edbi.\nAgent: D\u1ea1, em ghi nh\u1eadn l\u00e0 kho\u1ea3ng hai tu\u1ea7n n\u1eefa m\u00ecnh l\u1ea5y xe m\u1edbi \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: \u1eeam, m\u1ed9t th\u00e1ng.\nAgent: D\u1ea1, em ghi nh\u1eadn l\u00e0 m\u00ecnh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe trong v\u00f2ng m\u1ed9t th\u00e1ng \u1ea1. D\u1ea1 em th\u1ea5y m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a anh l\u00e0 ba tr\u0103m tri\u1ec7u \u0111\u1ed3ng, c\u00f3 \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i \u0111\u00f3 m\u00e0.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1, em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 ba tr\u0103m tri\u1ec7u \u0111\u1ed3ng \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1edcm, ok em, em, \u1eddm, \u1eddm, \u1eddm, \u0111\u1ec3 anh, anh xem l\u1ea1i c\u00e1i, \u1eddm, \u1eddm, \u0111\u1ea1t r\u1ed3i, r\u1ed3i anh, anh b\u00e1o th\u00f4i. \u1eeam.\nAgent: D\u1ea1, v\u1eady l\u00e0 m\u00ecnh ch\u01b0a c\u00f3 m\u1ee9c gi\u00e1 c\u1ee5 th\u1ec3 \u0111\u00fang kh\u00f4ng \u1ea1? D\u1ea1 m\u00ecnh c\u00f3 nh\u1eafm ch\u1eebng s\u1ebd b\u00e1n xe n\u00e0y trong kho\u1ea3ng...\nClient: \u0110\u00fang l\u00e0 v\u1eady \u0111\u00f3 em.\nAgent: gi\u00e1 bao nhi\u00eau ch\u01b0a \u1ea1, \u0111\u1ec3 b\u00ean...\nClient: \u1edc, \u0111\u1ec3, \u0111\u1ec3 anh xem l\u1ea1i \u0111\u00e3. \u00c0, \u0111\u1ec3, \u0111\u1ec3 anh xem l\u1ea1i v\u1ec1 con ch\u1ecb anh b\u00e1o, anh th\u1ea5y c\u00f3 c\u00e1i b\u1ea1n li\u00ean h\u1ec7 qua Zalo r\u1ed3i.\nAgent: D\u1ea1, v\u1eady \u0111\u1ec3 em b\u00e1o l\u1ea1i v\u1edbi chuy\u00ean vi\u00ean Vu-Ca ..."
}
▸ Output
{
"asking_price": "CH\u01afA R\u00d5",
"car_history": "Xe ch\u01b0a t\u1eebng va ch\u1ea1m n\u1eb7ng hay ng\u1eadp n\u01b0\u1edbc.",
"fee_confirmed": "FALSE",
"info_score": 8,
"intention": "SLOW",
"is_closing": true,
"is_owner": "CH\u00cdNH CH\u1ee6",
"is_silent": false,
"loan": "KH\u00d4NG VAY NG\u00c2N H\u00c0NG",
"location": "Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh, qu\u1eadn 7",
"odo": "330000",
"sale_reason": "Mu\u1ed1n \u0111\u1ed5i xe m\u1edbi, \u0111\u00e3 \u0111\u1eb7t c\u1ecdc xe m\u1edbi.",
"status": "CALL BACK",
"summary": "Cu\u1ed9c g\u1ecdi v\u1edbi anh Kh\u00e1nh Linh, ch\u1ee7 xe Mitsubishi Pajero Sport 2012. Anh x\u00e1c nh\u1eadn xe ch\u00ednh ch\u1ee7, kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u1edf qu\u1eadn 7, TP.HCM, \u0111\u00e3 ch\u1ea1y 330,000 km, ch\u01b0a va ch\u1ea1m n\u1eb7ng. Anh mu\u1ed1n b\u00e1n xe \u0111\u1ec3 \u0111\u1ed5i xe m\u1edbi, \u0111\u00e3 \u0111\u1eb7t c\u1ecdc v\u00e0 d\u1ef1 ki\u1ebfn l\u1ea5y xe trong 2 tu\u1ea7n, k\u1ebf ho\u1ea1ch b\u00e1n trong 1 th\u00e1ng. Tuy nhi\u00ean, anh ch\u01b0a ch\u1ed1t gi\u00e1 b\u00e1n v\u00e0 t\u1eeb ch\u1ed1i x\u00e1c nh\u1eadn Zalo, n\u00ean agent ch\u01b0a th\u1ec3 ho\u00e0n t\u1ea5t c\u00e1c b\u01b0\u1edbc closing. Cu\u1ed9c g\u1ecdi k\u1ebft th\u00fac v\u1edbi vi\u1ec7c agent h\u1eb9n b\u00e1o l\u1ea1i chuy\u00ean vi\u00ean.",
"year": "2012",
"zalo_status": "FALSE"
}
✓
SLACK_POST
733ms
06/08 14:21
▸ Input
{
"sales_slack_id": "U07UFLAMJ6B",
"sku": "SKU-E9G79H",
"status": "CALL BACK",
"summary": "Cu\u1ed9c g\u1ecdi v\u1edbi anh Kh\u00e1nh Linh, ch\u1ee7 xe Mitsubishi Pajero Sport 2012. Anh x\u00e1c nh\u1eadn xe ch\u00ednh ch\u1ee7, kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u1edf qu\u1eadn 7, TP.HCM, \u0111\u00e3 ch\u1ea1y 330,000 km, ch\u01b0a va ch\u1ea1m n\u1eb7ng. Anh mu\u1ed1n b\u00e1n xe \u0111\u1ec3 \u0111\u1ed5i xe m\u1edbi, \u0111\u00e3 \u0111\u1eb7t c\u1ecdc v\u00e0 d\u1ef1 ki\u1ebfn l\u1ea5y xe trong 2 tu\u1ea7n, k\u1ebf ho\u1ea1ch b\u00e1n trong 1 th\u00e1ng. Tuy nhi\u00ean, anh ch\u01b0a ch\u1ed1t gi\u00e1 b\u00e1n v\u00e0 t\u1eeb ch\u1ed1i x\u00e1c nh\u1eadn Zalo, n\u00ean agent ch\u01b0a th\u1ec3 ho\u00e0n t\u1ea5t c\u00e1c b\u01b0\u1edbc closing. Cu\u1ed9c g\u1ecdi k\u1ebft th\u00fac v\u1edbi vi\u1ec7c agent h\u1eb9n b\u00e1o l\u1ea1i chuy\u00ean vi\u00ean."
}
▸ Output
{
"posted": true,
"thread_ts": "1786000396.955349"
}
✓
CRM_APIS
340ms
06/08 14:21
✓
CRM_ACTIVITIES
232ms
06/08 14:21
✓
SLACK_AUDIO
4.2s
06/08 14:21
✓
UPDATE_CLOSING
149ms
06/08 14:21
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh công ty CP thiết bị & Kỹ thuật Khánh Linh đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe mitsubishi pajero sport 2012 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Alo. Đúng rồi. À. Agent: Dạ, em... Client: Đúng rồi, đúng rồi. Agent: dạ, em nắm thông tin của mình ạ! Dạ, em ghi nhận ạ. Dạ xe mình hiện có còn vay góp ngân hàng không ạ? Client: À, không. Agent: Dạ, em ghi nhận ạ. Dạ cho em xác nhận lại xe mình là đời sản xuất năm hai không mười hai phải không anh? Client: Đúng rồi, đúng rồi. Agent: Dạ, em ghi nhận ạ. Dạ em thấy địa chỉ của anh ở Thành phố Hồ Chí Minh, không biết cụ thể mình ở quận nào ạ? Client: À, Thành phố Hồ Chí Minh ở quận 7. Agent: Dạ, em ghi nhận là quận bảy ạ. Dạ em thấy xe đã chạy khoảng ba trăm ba mươi nghìn kilomet, đúng không ạ? Client: À, đúng rồi. Agent: Dạ, em ghi nhận ạ. Dạ không biết xe mình có từng va chạm nặng hay bị ngập nước gì không ạ? Client: À, không. Agent: Dạ, em ghi nhận ạ. Dạ em thấy mình bán xe vì muốn đổi xe mới, đúng không ạ? Client: À, đúng rồi, mình muốn mua xe mới, ờ, đã đặt mua xe mới rồi. Agent: Dạ, anh đã đặt cọc xe mới rồi ạ. Dạ mình dự kiến khoảng bao lâu... Client: Đúng rồi. Agent: nữa lấy xe mới ạ? Client: À, khoảng hai, hai tuần nữa có xe mới. Agent: Dạ, em ghi nhận là khoảng hai tuần nữa mình lấy xe mới ạ. Dạ hiện tại anh có kế hoạch bán xe này trong bao lâu ạ? Tầm một tuần hay hơn ạ? Client: Ừm, một tháng. Agent: Dạ, em ghi nhận là mình có kế hoạch bán xe trong vòng một tháng ạ. Dạ em thấy mức giá mong muốn của anh là ba trăm triệu đồng, có đúng không ạ? Client: Đúng rồi đó mà. Agent: dạ, em nắm thông tin của mình ạ! Dạ, em xin phép đọc lại mức giá mong muốn của mình nhé, có thể em nghe sai nên có gì mình chỉnh giúp em nha. Dạ ba trăm triệu đồng đúng không ạ? Client: Ờm, ok em, em, ờm, ờm, ờm, để anh, anh xem lại cái, ờm, ờm, đạt rồi, rồi anh, anh báo thôi. Ừm. Agent: Dạ, vậy là mình chưa có mức giá cụ thể đúng không ạ? Dạ mình có nhắm chừng sẽ bán xe này trong khoảng... Client: Đúng là vậy đó em. Agent: giá bao nhiêu chưa ạ, để bên... Client: Ờ, để, để anh xem lại đã. À, để, để anh xem lại về con chị anh báo, anh thấy có cái bạn liên hệ qua Zalo rồi. Agent: Dạ, vậy để em báo lại với chuyên viên Vu-Ca ...