05a769dd-1942-462d-90f1-8c0a19724c19
CALL BACK
Time
23/07/2026 18:12:51
Duration
2m 57s
Campaign
-
Conversation ID
conv_5901ky7avgksewkr2ptws6zrjecb
Recording
AI Extraction
odo
150000
loan
CÒN VAY NGÂN HÀNG
year
2018
status
CALL BACK
summary
Cuộc gọi với anh Phạm Thành Vinh, chủ xe Kia Sedona 2018 (full 2019) đã sang tên chính chủ. Xe còn vay ngân hàng, đã chạy 150,000 km, không đâm đụng hay ngập nước. Anh muốn bán nhanh trong 1 tuần với giá 550 triệu đồng. Agent đã xác nhận giá và đọc lại nhưng chưa nói về phí dịch vụ 1% hay hướng dẫn kết bạn Zalo. Cuộc gọi kết thúc sớm do khách bận, cần gọi lại để hoàn thiện thông tin.
is_owner
MUA LẠI ĐÃ SANG TÊN
location
Sa Đéc, Đồng Tháp
intention
FAST
is_silent
-
info_score
8
is_closing
True
car_history
Không đâm đụng, không ngập nước, không sửa máy
sale_reason
Cần vốn/tiền mặt
zalo_status
FALSE
asking_price
550000000
fee_confirmed
FALSE
Execution Steps
✓
FIND_LEAD
261ms
23/07 18:12
▸ Input
{
"phone": "0907312731"
}
▸ Output
{
"car_brand": "kia",
"car_model": "sedona",
"lead_id": "05a769dd-1942-462d-90f1-8c0a19724c19",
"name": "Ph\u1ea1m Th\u00e0nh Vinh ",
"sales": "U09587HTCTE",
"sku": "SKU-UKFAM8"
}
✓
PREPARE_CALL
8.3s
23/07 18:12
▸ Input
{
"car_brand": "kia",
"car_model": "sedona",
"name": "Ph\u1ea1m Th\u00e0nh Vinh ",
"sku": "SKU-UKFAM8"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1784805051.022319",
"variables": {
"anh_chi": "anh",
"car_make": "kia sedona 2018",
"data": "t\u00f3m t\u1eaft kh\u00e1ch h\u00e0ng: th\u1eddi gian mu\u1ed1n b\u00e1n:Trong 1 tu\u1ea7n, l\u00fd do b\u00e1n: C\u1ea7n v\u1ed1n/ti\u1ec1n m\u1eb7t, odo: 150000, gi\u00e1 mong mu\u1ed1n: 550000000, v\u1ecb tr\u00ed: TP.HCM",
"user_name": "Ph\u1ea1m Th\u00e0nh Vinh "
}
}
✓
OUTBOUND_CALL
36.4s
23/07 18:13
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0907312731",
"variables": {
"anh_chi": "anh",
"car_make": "kia sedona 2018",
"data": "t\u00f3m t\u1eaft kh\u00e1ch h\u00e0ng: th\u1eddi gian mu\u1ed1n b\u00e1n:Trong 1 tu\u1ea7n, l\u00fd do b\u00e1n: C\u1ea7n v\u1ed1n/ti\u1ec1n m\u1eb7t, odo: 150000, gi\u00e1 mong mu\u1ed1n: 550000000, v\u1ecb tr\u00ed: TP.HCM",
"user_name": "Ph\u1ea1m Th\u00e0nh Vinh "
}
}
▸ Output
{
"conversation_id": "conv_5901ky7avgksewkr2ptws6zrjecb",
"raw": {
"conversation_id": "conv_5901ky7avgksewkr2ptws6zrjecb",
"message": "Outbound call initiated",
"sip_call_id": "SCL_qPWSBqUxj4FV",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
4m 0s
23/07 18:17
▸ Input
{
"conversation_id": "conv_5901ky7avgksewkr2ptws6zrjecb"
}
▸ Output
{
"duration_secs": 177,
"status": "done"
}
✓
TRANSCRIPT
23/07 18:17
▸ Input
{
"raw_turns": 41
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Ph\u1ea1m Th\u00e0nh Vinh \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe kia sedona 2018 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo, alo. \u0110\u00fang r\u1ed3i nha. \u00c0.\nAgent: ...\nClient: Kh\u00f4ng, m\u00ecnh mua l\u1ea1i, m\u00ecnh s\u1eed d\u1ee5ng, \u01a1, em \u01a1i. M\u00e0 2018 nh\u01b0ng m\u00e0 n\u00f3 l\u00e0 full d\u1ea7u, l\u00e0 n\u00f3 l\u00e0 full 2019 nha. C\u00f3 ngh\u0129a l\u00e0 ch\u1ee9 kh\u00f4ng ph\u1ea3i l\u00e0 2018.\nAgent: D\u1ea1 v\u00e2ng, em hi\u1ec3u...\nClient: T\u1ee9c ngh\u0129a l\u00e0\u00e0\u00e0...\nAgent: [sad] D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 hay c\u00f2n \u0111\u1ee9ng \u1ee7y quy\u1ec1n \u1ea1?\nClient: \u00c0. \u1eeam.\nAgent: [sad] D\u1ea1...\nClient: H\u00f4m qua anh \u0111ang \u0111\u1ee9ng \u0111\u00f3 n\u00ean \u0111ang ch\u1ea1y m\u00e0. H\u00f4m qua anh ch\u1ea1y b\u00ecnh th\u01b0\u1eddng.\nAgent: D\u1ea1 hi\u1ec7n t\u1ea1i gi\u1ea5y \u0111\u0103ng k\u00fd xe \u0111ang \u0111\u1ee9ng t\u00ean m\u00ecnh hay t\u00ean ng\u01b0\u1eddi kh\u00e1c \u1ea1?\nClient: T\u00ean anh, t\u00ean anh. \u0110ang \u0111\u1ee9ng t\u00ean anh lu\u00f4n.\nAgent: D\u1ea1 v\u00e2ng, v\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: C\u00f2n vay, c\u00f2n c\u00f3 vay nh\u01b0ng m\u00e0 xe l\u00e0, l\u00e0 h\u1ea1n mua \u0111\u01b0\u1ee3c m\u00e0, mua \u0111\u01b0\u1ee3c m\u00e0.\nAgent: D\u1ea1 v\u00e2ng, v\u1eady cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi t\u00e1m ph\u1ea3i kh\u00f4ng anh?\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i, n\u0103m s\u1ea3n xu\u1ea5t 2018. Cu\u1ed1i 2018.\nAgent: D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: \u1ee6a, anh \u1edf \u0110\u1ed3ng Th\u00e1p m\u00e0. \u0110\u1ed3ng Th\u00e1p, Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh. Anh \u1edf Sa \u0110\u00e9c, \u0110\u1ed3ng Th\u00e1p m\u00e0.\nAgent: D\u1ea1 em xin l\u1ed7i \u1ea1. V\u1eady hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: \u1ede xe \u0111ang \u1edf C\u1ea9m Th\u00e1p em.\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng m\u1ed9t tr\u0103m n\u0103m m\u01b0\u01a1i ngh\u00ecn kilomet, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1...\nClient: D\u1ea1 c\u00f3 th\u1eb1ng Trang n\u00f3 d\u1ea1y r\u1ed3i.\nAgent: D\u1ea1 trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng anh ha?\nClient: Kh\u00f4ng, kh\u00f4ng. Kh\u00f4ng, kh\u00f4ng \u0111\u00e2m \u0111\u1ee5ng, kh\u00f4ng ng\u1eadp n\u01b0\u1edbc v\u00e0 c\u0169ng kh\u00f4ng c\u00f3 g\u00e3 m\u00e1y, kh\u00f4ng c\u00f3 l\u00e0m g\u00ec h\u1ebft \u00e1.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 em th\u1ea5y m\u00ecnh b\u00e1n xe v\u00ec c\u1ea7n v\u1ed1n ho\u1eb7c ti\u1ec1n m\u1eb7t, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang \u1ea1, \u0111\u00fang \u1ea1. Ch\u1eafc ch\u1eafn.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: \u1edc, kho\u1ea3ng m\u1ed9t tu\u1ea7n \u0111i em. \u1edc, c\u00f3 g\u00ec \u1ea5y cho nghe, c\u00f3 c\u00f4ng vi\u1ec7c r\u1ed3i.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 em th\u1ea5y m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a anh l\u00e0 n\u0103m tr\u0103m n\u0103m m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng, c\u00f3 \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u00c0, ok.\nAgent: D\u1ea1...\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i. Anh mua n\u0103m r\u1ed3i l\u00e0 t\u1edbi b\u1ea3y tr\u0103m t\u00e1m n\u1eefa. \u1edc.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 n\u0103m tr\u0103m n\u0103m m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng \u0111\u00fang ...\nClient: D\u1ea1. D\u1ea1, d\u1ea1, d\u1ea1, d\u1ea1, d\u1ea1. \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i. R\u1ed3i, th\u00f4i ha, anh, anh c\u00fap m\u00e1y nha, c\u00f3 c\u00f4ng vi\u1ec7c r\u1ed3i. R\u1ed3i, bye bye.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh \u0111\u00e3 d\u00e0nh th\u1eddi gian trao \u0111\u1ed5i \u1ea1. Ch\u00fac anh m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh!",
"length": 2652,
"turns": 37
}
✓
AI_EXTRACTION
1m 5s
23/07 18:18
▸ Input
{
"model": "DeepSeek-V4-Flash",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\" v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i \"ph\u00ed 1%\" sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i ph\u00ed 1%, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Ph\u1ea1m Th\u00e0nh Vinh \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe kia sedona 2018 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo, alo. \u0110\u00fang r\u1ed3i nha. \u00c0.\nAgent: ...\nClient: Kh\u00f4ng, m\u00ecnh mua l\u1ea1i, m\u00ecnh s\u1eed d\u1ee5ng, \u01a1, em \u01a1i. M\u00e0 2018 nh\u01b0ng m\u00e0 n\u00f3 l\u00e0 full d\u1ea7u, l\u00e0 n\u00f3 l\u00e0 full 2019 nha. C\u00f3 ngh\u0129a l\u00e0 ch\u1ee9 kh\u00f4ng ph\u1ea3i l\u00e0 2018.\nAgent: D\u1ea1 v\u00e2ng, em hi\u1ec3u...\nClient: T\u1ee9c ngh\u0129a l\u00e0\u00e0\u00e0...\nAgent: [sad] D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 hay c\u00f2n \u0111\u1ee9ng \u1ee7y quy\u1ec1n \u1ea1?\nClient: \u00c0. \u1eeam.\nAgent: [sad] D\u1ea1...\nClient: H\u00f4m qua anh \u0111ang \u0111\u1ee9ng \u0111\u00f3 n\u00ean \u0111ang ch\u1ea1y m\u00e0. H\u00f4m qua anh ch\u1ea1y b\u00ecnh th\u01b0\u1eddng.\nAgent: D\u1ea1 hi\u1ec7n t\u1ea1i gi\u1ea5y \u0111\u0103ng k\u00fd xe \u0111ang \u0111\u1ee9ng t\u00ean m\u00ecnh hay t\u00ean ng\u01b0\u1eddi kh\u00e1c \u1ea1?\nClient: T\u00ean anh, t\u00ean anh. \u0110ang \u0111\u1ee9ng t\u00ean anh lu\u00f4n.\nAgent: D\u1ea1 v\u00e2ng, v\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: C\u00f2n vay, c\u00f2n c\u00f3 vay nh\u01b0ng m\u00e0 xe l\u00e0, l\u00e0 h\u1ea1n mua \u0111\u01b0\u1ee3c m\u00e0, mua \u0111\u01b0\u1ee3c m\u00e0.\nAgent: D\u1ea1 v\u00e2ng, v\u1eady cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi t\u00e1m ph\u1ea3i kh\u00f4ng anh?\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i, n\u0103m s\u1ea3n xu\u1ea5t 2018. Cu\u1ed1i 2018.\nAgent: D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: \u1ee6a, anh \u1edf \u0110\u1ed3ng Th\u00e1p m\u00e0. \u0110\u1ed3ng Th\u00e1p, Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh. Anh \u1edf Sa \u0110\u00e9c, \u0110\u1ed3ng Th\u00e1p m\u00e0.\nAgent: D\u1ea1 em xin l\u1ed7i \u1ea1. V\u1eady hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: \u1ede xe \u0111ang \u1edf C\u1ea9m Th\u00e1p em.\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng m\u1ed9t tr\u0103m n\u0103m m\u01b0\u01a1i ngh\u00ecn kilomet, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1...\nClient: D\u1ea1 c\u00f3 th\u1eb1ng Trang n\u00f3 d\u1ea1y r\u1ed3i.\nAgent: D\u1ea1 trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng anh ha?\nClient: Kh\u00f4ng, kh\u00f4ng. Kh\u00f4ng, kh\u00f4ng \u0111\u00e2m \u0111\u1ee5ng, kh\u00f4ng ng\u1eadp n\u01b0\u1edbc v\u00e0 c\u0169ng kh\u00f4ng c\u00f3 g\u00e3 m\u00e1y, kh\u00f4ng c\u00f3 l\u00e0m g\u00ec h\u1ebft \u00e1.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 em th\u1ea5y m\u00ecnh b\u00e1n xe v\u00ec c\u1ea7n v\u1ed1n ho\u1eb7c ti\u1ec1n m\u1eb7t, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang \u1ea1, \u0111\u00fang \u1ea1. Ch\u1eafc ch\u1eafn.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: \u1edc, kho\u1ea3ng m\u1ed9t tu\u1ea7n \u0111i em. \u1edc, c\u00f3 g\u00ec \u1ea5y cho nghe, c\u00f3 c\u00f4ng vi\u1ec7c r\u1ed3i.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 em th\u1ea5y m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a anh l\u00e0 n\u0103m tr\u0103m n\u0103m m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng, c\u00f3 \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u00c0, ok.\nAgent: D\u1ea1...\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i. Anh mua n\u0103m r\u1ed3i l\u00e0 t\u1edbi b\u1ea3y tr\u0103m t\u00e1m n\u1eefa. \u1edc.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 n\u0103m tr\u0103m n\u0103m m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng \u0111\u00fang ...\nClient: D\u1ea1. D\u1ea1, d\u1ea1, d\u1ea1, d\u1ea1, d\u1ea1. \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i. R\u1ed3i, th\u00f4i ha, anh, anh c\u00fap m\u00e1y nha, c\u00f3 c\u00f4ng vi\u1ec7c r\u1ed3i. R\u1ed3i, bye bye.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh \u0111\u00e3 d\u00e0nh th\u1eddi gian trao \u0111\u1ed5i \u1ea1. Ch\u00fac anh m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh!"
}
▸ Output
{
"asking_price": "550000000",
"car_history": "Kh\u00f4ng \u0111\u00e2m \u0111\u1ee5ng, kh\u00f4ng ng\u1eadp n\u01b0\u1edbc, kh\u00f4ng s\u1eeda m\u00e1y",
"fee_confirmed": "FALSE",
"info_score": 8,
"intention": "FAST",
"is_closing": true,
"is_owner": "MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN",
"is_silent": false,
"loan": "C\u00d2N VAY NG\u00c2N H\u00c0NG",
"location": "Sa \u0110\u00e9c, \u0110\u1ed3ng Th\u00e1p",
"odo": "150000",
"sale_reason": "C\u1ea7n v\u1ed1n/ti\u1ec1n m\u1eb7t",
"status": "CALL BACK",
"summary": "Cu\u1ed9c g\u1ecdi v\u1edbi anh Ph\u1ea1m Th\u00e0nh Vinh, ch\u1ee7 xe Kia Sedona 2018 (full 2019) \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7. Xe c\u00f2n vay ng\u00e2n h\u00e0ng, \u0111\u00e3 ch\u1ea1y 150,000 km, kh\u00f4ng \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc. Anh mu\u1ed1n b\u00e1n nhanh trong 1 tu\u1ea7n v\u1edbi gi\u00e1 550 tri\u1ec7u \u0111\u1ed3ng. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 v\u00e0 \u0111\u1ecdc l\u1ea1i nh\u01b0ng ch\u01b0a n\u00f3i v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 1% hay h\u01b0\u1edbng d\u1eabn k\u1ebft b\u1ea1n Zalo. Cu\u1ed9c g\u1ecdi k\u1ebft th\u00fac s\u1edbm do kh\u00e1ch b\u1eadn, c\u1ea7n g\u1ecdi l\u1ea1i \u0111\u1ec3 ho\u00e0n thi\u1ec7n th\u00f4ng tin.",
"year": "2018",
"zalo_status": "FALSE"
}
✓
SLACK_POST
658ms
23/07 18:18
▸ Input
{
"sales_slack_id": "U09587HTCTE",
"sku": "SKU-UKFAM8",
"status": "CALL BACK",
"summary": "Cu\u1ed9c g\u1ecdi v\u1edbi anh Ph\u1ea1m Th\u00e0nh Vinh, ch\u1ee7 xe Kia Sedona 2018 (full 2019) \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7. Xe c\u00f2n vay ng\u00e2n h\u00e0ng, \u0111\u00e3 ch\u1ea1y 150,000 km, kh\u00f4ng \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc. Anh mu\u1ed1n b\u00e1n nhanh trong 1 tu\u1ea7n v\u1edbi gi\u00e1 550 tri\u1ec7u \u0111\u1ed3ng. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 v\u00e0 \u0111\u1ecdc l\u1ea1i nh\u01b0ng ch\u01b0a n\u00f3i v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 1% hay h\u01b0\u1edbng d\u1eabn k\u1ebft b\u1ea1n Zalo. Cu\u1ed9c g\u1ecdi k\u1ebft th\u00fac s\u1edbm do kh\u00e1ch b\u1eadn, c\u1ea7n g\u1ecdi l\u1ea1i \u0111\u1ec3 ho\u00e0n thi\u1ec7n th\u00f4ng tin."
}
▸ Output
{
"posted": true,
"thread_ts": "1784805051.022319"
}
✓
CRM_APIS
403ms
23/07 18:18
✓
CRM_ACTIVITIES
108ms
23/07 18:18
✓
SLACK_AUDIO
4.0s
23/07 18:18
✓
UPDATE_CLOSING
218ms
23/07 18:18
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh Phạm Thành Vinh đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe kia sedona 2018 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Alo, alo. Đúng rồi nha. À. Agent: ... Client: Không, mình mua lại, mình sử dụng, ơ, em ơi. Mà 2018 nhưng mà nó là full dầu, là nó là full 2019 nha. Có nghĩa là chứ không phải là 2018. Agent: Dạ vâng, em hiểu... Client: Tức nghĩa lààà... Agent: [sad] Dạ hiện tại xe mình đã sang tên chính chủ hay còn đứng ủy quyền ạ? Client: À. Ừm. Agent: [sad] Dạ... Client: Hôm qua anh đang đứng đó nên đang chạy mà. Hôm qua anh chạy bình thường. Agent: Dạ hiện tại giấy đăng ký xe đang đứng tên mình hay tên người khác ạ? Client: Tên anh, tên anh. Đang đứng tên anh luôn. Agent: Dạ vâng, vậy xe mình hiện có còn vay góp ngân hàng không ạ? Client: Còn vay, còn có vay nhưng mà xe là, là hạn mua được mà, mua được mà. Agent: Dạ vâng, vậy cho em xác nhận lại xe mình là đời sản xuất năm hai không mười tám phải không anh? Client: Đúng rồi, đúng rồi, năm sản xuất 2018. Cuối 2018. Agent: Dạ em thấy địa chỉ của anh ở Thành phố Hồ Chí Minh, không biết cụ thể mình ở quận nào ạ? Client: Ủa, anh ở Đồng Tháp mà. Đồng Tháp, Thành phố Hồ Chí Minh. Anh ở Sa Đéc, Đồng Tháp mà. Agent: Dạ em xin lỗi ạ. Vậy hiện tại xe mình đang ở khu vực nào ạ? Client: Ở xe đang ở Cẩm Tháp em. Agent: Dạ vâng, em ghi nhận ạ. Dạ xe mình hiện đã chạy khoảng một trăm năm mươi nghìn kilomet, đúng không ạ? Client: Đúng rồi, đúng rồi. Agent: Dạ... Client: Dạ có thằng Trang nó dạy rồi. Agent: Dạ trong quá trình sử dụng, xe mình chắc chưa phát sinh đâm đụng hay ngập nước đúng không anh ha? Client: Không, không. Không, không đâm đụng, không ngập nước và cũng không có gã máy, không có làm gì hết á. Agent: Dạ vâng. Dạ em thấy mình bán xe vì cần vốn hoặc tiền mặt, đúng không ạ? Client: Đúng ạ, đúng ạ. Chắc chắn. Agent: Dạ vâng. Dạ hiện tại anh có kế hoạch bán xe này trong bao lâu ạ? Tầm một tuần hay hơn ạ? Client: Ờ, khoảng một tuần đi em. Ờ, có gì ấy cho nghe, có công việc rồi. Agent: Dạ vâng. Dạ em thấy mức giá mong muốn của anh là năm trăm năm mươi triệu đồng, có đúng không ạ? Client: À, ok. Agent: Dạ... Client: Đúng rồi, đúng rồi. Anh mua năm rồi là tới bảy trăm tám nữa. Ờ. Agent: Dạ em xin phép đọc lại mức giá mong muốn của mình nhé, có thể em nghe sai nên có gì mình chỉnh giúp em nha. Dạ năm trăm năm mươi triệu đồng đúng ... Client: Dạ. Dạ, dạ, dạ, dạ, dạ. Đúng rồi, đúng rồi. Rồi, thôi ha, anh, anh cúp máy nha, có công việc rồi. Rồi, bye bye. Agent: Dạ em cảm ơn anh đã dành thời gian trao đổi ạ. Chúc anh một ngày tốt lành!