{
  "phone": "0919698866"
}

{
  "car_brand": "mitsubishi",
  "car_model": "pajero",
  "name": "L\u00ea V\u0103n Ph\u01b0\u1edbc ",
  "sku": "SKU-9ZGWT5"
}

{
  "agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
  "phone": "0919698866",
  "variables": {
    "anh_chi": "anh",
    "car_make": "mitsubishi pajero 1993",
    "data": "t\u00f3m t\u1eaft kh\u00e1ch h\u00e0ng: th\u1eddi gian mu\u1ed1n b\u00e1n:Ngay l\u1eadp t\u1ee9c, l\u00fd do b\u00e1n: Kh\u00f4ng c\u00f2n nhu c\u1ea7u s\u1eed d\u1ee5ng, odo: 300000, gi\u00e1 mong mu\u1ed1n: 100000000, v\u1ecb tr\u00ed: TP.HCM",
    "user_name": "L\u00ea V\u0103n Ph\u01b0\u1edbc "
  }
}

{
  "conversation_id": "conv_0901ky9915rpebg9050m080vsmrp"
}

{
  "raw_turns": 35
}

{
  "model": "DeepSeek-V4-Flash",
  "system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n   - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n   - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n   - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n   - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n     a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n     b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n     c. Agent \u0111\u00e3 n\u00f3i r\u00f5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\" v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n     d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n     e. info_score \u2265 7.\n     N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n   - \u0027CALL BACK\u0027:\n     \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n     \u2022 Ho\u1eb7c info_score \u003c 7.\n     \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i \"ph\u00ed 1%\" sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i ph\u00ed 1%, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
  "transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh L\u00ea V\u0103n Ph\u01b0\u1edbc  \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe mitsubishi pajero 1993 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. Alo. Alo. \u1eea. \u1eea. \u1eea.\nAgent: D\u1ea1 \u0111o\u1ea1n v\u1eeba r\u1ed3i...\nClient: Kh\u00f4ng, anh mua h\u00e0nh l\u00fd ra em.\nAgent: D\u1ea1 anh mua l\u1ea1i xe n\u00e0y \u1ea1? V\u1eady hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111\u00e3...\nClient: Alo. Mua xe l\u1ea1i c\u1ee7a xe tr\u01a1 quen m\u00e0 anh \u0111\u1ee9ng ra, anh \u0111\u1ee9ng ra, xe tr\u01a1 quen b\u00e1n ra.\nAgent: D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 ch\u01b0a hay c\u00f2n \u0111\u1ee9ng \u1ee7y quy\u1ec1n \u1ea1?\nClient: Alo. \u0110\u00fang r\u1ed3i. H\u00f4ng, ch\u00ednh ch\u1ee7 anh \u00e0.\nAgent: D\u1ea1 v\u1eady l\u00e0 xe \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 cho m\u00ecnh r\u1ed3i \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u00c0, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng, kh\u00f4ng. Xe \u0111\u00f3 xe c\u1ed5 m\u00e0 vay g\u00f3p ng\u00e2n h\u00e0ng th\u00ec m\u1ea5y anh em ch\u00ednh ba m\u00e0. Nay l\u00e2u r\u1ed3i c\u00f3 h\u00e0ng c\u1ed5, h\u00e0ng xe ngh\u1ecbch m\u00e0. Xe, \u01a1, \u1ee7y ban b\u00e1n ra m\u00e0. D\u1ea1, anh mu\u1ed1n \u0111\u1ed5i xe s\u1ed1 t\u1ef1 \u0111\u1ed9ng cho con. Alo! D\u1ea1 em, b\u00ean em l\u00e0 gi\u1edbi thi\u1ec7u h\u1ea3 em?\nAgent: D\u1ea1 em b\u00ean Vu-Ca \u1ea1. ...\nClient: D\u1ea1, m\u1ea5t r\u1ed3i \u1ea1. \u00c0, d\u1ea1, \u01a1, em c\u00f3 c\u1ea7n th\u00f4ng tin g\u00ec em?\nAgent: D\u1ea1 cho em x\u00e1c ...\nClient: \u00c0, m\u1ea5t th\u00ec g\u1ea7n n\u0103m r\u1ed3i m\u00e0 n\u00f3 nh\u1eafc kho\u1ea3n th\u00ec sao? R\u1ed3i, em n\u00f3i c\u00e1i m\u1ea1ng gi\u1edbi th\u00e0nh sao? Kh\u00f4ng nghe \u0111\u01b0\u1ee3c g\u00ec h\u1ebft.\nAgent: D\u1ea1 h\u00ecnh nh\u01b0 \u0111\u01b0\u1eddng truy\u1ec1n h\u01a1i nhi\u1ec5u, anh n\u00f3i l\u1ea1i gi\u00fap em \u0111o\u1ea1n v\u1eeba r\u1ed3i nha?\nClient: \u00c0, th\u00ec t\u1ea1i v\u00ec em mu\u1ed1n b\u00e1n \u0111\u1ed5i xe \u0111\u1ec3 em \u0111\u1ed5i xe s\u1ed1 t\u1ef1 \u0111\u1ed9ng cho con em \u0111\u00f3 m\u00e0. N\u1ebfu \u0111\u01b0\u1ee3c gi\u00e1 th\u00ec em b\u00e1n.\nAgent: D\u1ea1 em hi\u1ec3u r\u1ed3i \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: \u1edcm, \u1eddm, gi\u1edd anh \u1edd, c\u00f3 ti\u1ec1n m\u1edbi t\u00ednh ch\u1ee9 gi\u1edd anh ch\u01b0a c\u00f3 ti\u1ec1n. Th\u00ec b\u00e1n \u0111\u01b0\u1ee3c xe m\u00ecnh \u0111\u1eb7t c\u1ecdc, \u1edd, ti\u1ec1n xe tr\u01b0\u1edbc. Gi\u1edd th\u00ec anh b\u00e1n \u0111\u01b0\u1ee3c xe n\u00e0y xong m\u00ecnh \u00f4m ti\u1ec1n m\u1edbi \u0111i, m\u00ecnh trao s\u1ed1 ti\u1ec1n nhi\u00eau m\u00ecnh m\u1edbi \u0111i mua xe kh\u00e1c. Em h\u00ecnh dung kh\u00f4ng? Em hi\u1ec3u ngh\u0129a kh\u00f4ng?\nAgent: D\u1ea1 em hi\u1ec3u \u1ea1. D\u1ea1 v\u1eady l\u00e0 m\u00ecnh ch\u01b0a \u0111\u1eb7t c\u1ecdc xe n\u00e0o \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1edcm, \u1eddm, th\u00ec m\u00ecnh n\u00ean \u0111\u1eb7t xe c\u0169 hay l\u00e0 xe m\u1edbi?\nAgent: D\u1ea1 em ghi nh\u1eadn th\u00f4ng tin n\u00e0y r\u1ed3i \u1ea1. D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: D\u1ea1. \u1edcmmm, \u1edf qu\u1eadn Ph\u00fa An.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 qu\u1eadn...\nClient: Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 qu\u1eadn Ph\u00fa Nhu\u1eadn \u1ea1. D\u1ea1 em th\u1ea5y xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng ba tr\u0103m ...\nClient: Alo. Em Ph\u00fa An, ph\u01b0\u1eddng Ph\u00fa An. Ph\u01b0\u1eddng Ph\u00fa An, Ph\u00fa An, t\u1ec9nh B\u00ecnh D\u01b0\u01a1ng \u00e1, gi\u1edd nh\u1eadp v\u00f4 th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh \u00e1.\nAgent: D\u1ea1 em xin l\u1ed7i \u1ea1. D\u1ea1 v\u1eady l\u00e0 xe m\u00ecnh \u0111ang \u1edf B\u00ecnh D\u01b0\u01a1ng \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u00c0, \u00e0, B\u00ecnh D\u01b0\u01a1ng c\u0169 gi\u1edd n\u00f3 l\u00e0 H\u1ed3 Ch\u00ed Minh \u00e1.\nAgent: D\u1ea1 em hi\u1ec3u r\u1ed3i \u1ea1. D\u1ea1 em th\u1ea5y xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng ba tr\u0103m ngh\u00ecn...\nClient: D\u1ea1, d\u1ea1.\nAgent: D\u1ea1 em th\u1ea5y xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng ba tr\u0103m ngh\u00ecn kilomet, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: D\u1ea1, d\u1ea1.\nAgent: D\u1ea1 em th\u1ea5y xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng ba tr\u0103m ngh\u00ecn kilomet, \u0111\u00fang kh\u00f4ng \u1ea1?"
}

{
  "sales_slack_id": "U09347ZRTKR",
  "sku": "SKU-9ZGWT5",
  "status": "CALL BACK",
  "summary": "Cu\u1ed9c g\u1ecdi g\u1eb7p v\u1ea5n \u0111\u1ec1 v\u1ec1 \u0111\u01b0\u1eddng truy\u1ec1n, kh\u00e1ch h\u00e0ng l\u00e0 anh L\u00ea V\u0103n Ph\u01b0\u1edbc, mua l\u1ea1i xe Mitsubishi Pajero 1993 t\u1eeb ng\u01b0\u1eddi quen v\u00e0 \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7. Xe kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u0111\u00e3 ch\u1ea1y 300.000 km, hi\u1ec7n \u1edf B\u00ecnh D\u01b0\u01a1ng. Kh\u00e1ch mu\u1ed1n b\u00e1n \u0111\u1ec3 \u0111\u1ed5i xe s\u1ed1 t\u1ef1 \u0111\u1ed9ng cho con nh\u01b0ng ch\u01b0a c\u00f3 gi\u00e1 mong mu\u1ed1n c\u1ee5 th\u1ec3. Agent ch\u01b0a x\u00e1c nh\u1eadn Zalo, ch\u01b0a \u0111\u1ecdc l\u1ea1i gi\u00e1, ch\u01b0a n\u00f3i ph\u00ed 1% v\u00e0 ch\u01b0a \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i."
}